Bestjet.com

Bestjet.com

 Verified
Bestjet.com
1.5

1,250 reviews

PositivevsNegative
13% · 1631,059 · 85%

Trip Completed Yes · No
Transparency
2.0
Customer Service
2.0
Ease of Booking
2.2

Please be advised that Bestjet.com has gone into voluntary administration as of late December 2018.

Reviews

1,250 reviews
1,250 reviews
Lulijin
Lulijin
 

It was a horrible experience ever…

I paid $250 penalty for cancellation, it was vietnam airline and they gave a refund right away but bestjet hold my money over 6months,and tried not to give me back
Caroline Zhu
Caroline ZhuSydney, NSW
 

Corrupt and unethical company

Booked flights for 3 members of my family. Had a last-minute flight change (for myself). They changed the flight for my mum instead! I had to pay more than $2000 in total for THEIR mistake and when confronted via email they wouldn't respond and when I messaged them on their Facebook page they blocked me. Wouldn't even send me a tax invoice.

SO CORRUPT AND HIGHLY UNPROFESSIONAL!! I don't understand how people work for this corrupt and highly unethical company and go to sleep at night. You guys are going to hell!  Show details

Nick B
Nick B5 posts
 

Wrong flight times. Almost missed UK to Australia flight as a result!

As per headline, the flight times were wrong and we were not notified. This resulted in us almost missing our flight from UK to Australia, having to run to check-in with a 3yr old and heaps of baggage, with airport staff helping us to take shortcuts to get there on time. Horrendous. Last time we ever use this 3rd party booking site. Show details
Transparency
Customer Service
Ease of Booking
Norm
NormWestern District, VIC4 posts
 

Airline refund accepted by Bestjet, but not passed on to customer - ME!

A flight with SilkAir was cancelled and a refund paid to the agent, Bestjet, more than 6 months after they went into liquidation. They have processed the refund but not returned it to me! Is that corruption? Totally dishonest and basically THEFT! Show details
Transparency
Molly Drayton
Molly DraytonVictoria
 

Unable to contact Bestjet

Needed to contact Bestjest re flights to Bali in June.
Phone disconnected and website down.
I contacted Malaysian airlines directly to confirm that our ticket were still valid. Yes they were thank godness. I suggest to ring airline directly. Show details
Ease of Booking
Monica
MonicaVictoria
 

Bestjet

I booked flight on 15 November 2018 through bestjet. I didn’t know that my ticket was cancel until I try to check in 24h be4 departure. Call singapor airline , no ticket in their system . Already pack , bought a lot of stuff, organise hotel n s1 to pick up .turning to be a nightmare. Can’t buy a new one as well as during Easter time ; fully booked n a new ticket with AirAsia would cost close to 3k.what a nightmare. Show details
Chinami
Chinami
 

Terrible Bestjet!! Wonderful Cathay Pacific!!

I didn't know this agent is closed
I was trying to online check in because I am flying 2 days later but I couldn't do online check in
I called Cathay Pacific then told me the agent was closed
I was shocked because I didn't know anything about it until now and No refund
But kind Cathay Pacific issued new ticket for me with no charge
I can see my family in Japan as I planned
Thank you very very much Cathay Pacific!!!! Show details
Mick M
Mick M
 

BestJet Scam agency

*Do not book through them*
Thankfully this company has gone into administration. Our flights were “refunded” directly to them and did not inform us or refund us for our flights. They have stolen our money and seeking a refund through our insurance and bank. We are on our hooneymoon and found out there are no seats for us and have been forced to pay for an another flight. Crap bestjet. Avoid them. Show details
Sav
Sav3 posts
 

Crooks and Dodgy Best jet

Did the booking on 1st November 2018 to Delhi via Abu Dhabi. They never did my booking yet charged my credit card for the full fare. I found out about there scam upon arrival at the airport by the airline Etihad Airline Sydney. I had to rebook the flight at high cost. Warning others about this Best jet. Please stay away. Show details
Josh
Josh3 posts
  Verified

Stressjet

Just like previous reviews, I am a victim of the Bestjet downfall. What sucks is that my ticket was actually issued however, China Airlines are yet to determine whether they’ll honour it or issue a refund... and if they issue a refund, it’ll go back to whomever is responsible for Bestjet’s affairs... not me, the consumer. A total nightmare! We need harsher regulations for third party agencies. I feel sorry for those who have lost holidays, or missed out on Christmas holidays with family/friends. Fortunately my loss wasn’t quite as hectic as many previous reviewers.

epazst
epazst2 posts
 

Dodgy deals between Bestjet and Emirates Airline

I had similar situation with Emirates Airlines. Tickets were issued through 'Bestjet' , paid in full to Emirates. Bestjet went into administration ( bad or good, it just happens in business) . The problem is that Emirates 'refunded' the tickets to Bestjet ? . Very dodgy deal !

to my understanding, an eTicket is a contract between me as a consumer and the Air line as a supplier. Any change in the condition must be with my approval. Emirates SHOULD NOT refund Bestjet directly UNLESS there are dodgy deals between Emirates and Bestjet

Deco
DecoAU3 posts
 

Dont use bestjet

Cancelled my flight with BestJet because i couldnt fly.... gave a good 4 weeks notice.... they held my refund for 12 weeks ( so they could use my money for interest) then only refunded me half of the fare.... never again will i use best jet...

I had a similar experience with Expedia... cancelled my flight.. . They had the refund in my bank account in less than 24 hours....

I always use expedia now... there service is the best

Shaz C
Shaz CSouth East Queensland, QLD3 posts
 

Where's my money?

I booked with them on 08/12/18 and received an e-ticket on 17/12/18. THE NEXT DAY they went into administration. My flights were cancelled and I must now rebook my tickets with singapore air. BUT....Where's the refund? Where's anyone's refund? How can I get this refund? I'm four grand out of pocket and can't rebook tickets with NO funds. Absolutely HORRENDOUS business practice.

Luce J
Luce J
 

Why isnt ANYONE doing ANYTHING about this scamming people?!

we need to get $5000 back. because of bestjet, my family cannot see my grandparents both in a nursing home, they can vaguely remember us, we need to visit them!! Korean Airlines also cancelled our ticket without us knowing at all! not eve ONE email or message letting us know what happened to the ticket! We arrived at the airport, and the people there told us our plane ticket has been cancelled. We are so angry and so upset at bestjet and sorry to all our family in Korea that apparently had a surprise party all planned for us. I am so upset, like most of the people leaving reviews here. my grandparents are waiting for us. my sisters. my brothers. my aunts. my uncles. my friends, my memories.

Mae
Mae2 posts
 

I waiting for my money

I need my refund money back been more than 3 months already stil want money back i try to call and send the email what can i do?

Questions & Answers

Ly C.
Ly C.

i booked ticket with bestjet.com and they cancelled my ticket as I confirmed with MAS. They said they refunded already but I no idea how they do it because I paid with Poli payments

Sav
Sav  

Mate all I can say is don't buy. They withdrew money from my credit card but never paid to the Airline. Therefore, I had to rebuy another ticket from the airline. I reported to my bank for a dispute.

Salim A
Salim A

How l can get back my payments of ticket??

epazst
epazst  
Prasanthi
Prasanthi

Hi, i have booked a flight (cathay pacific) from chennai to sydney on 28th january. Now i want to change the date of travel to either 3rd or 4 th of february. My name is Prasanthi Konduru and my booking confirmation number is RBMVMD. Can you please let me know the cost? I am trying to reach out via mobile and email support@bestjet.com but not able to reach.

Cait S
Cait S  

You won’t be able to get in contact with them as they have gone into administration. You will need to contact the airline directly and hope you can change dates, although it may not be possible. All the best!

See all Bestjet.com questions

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