Bestway
67 reviews
NO STARS, RUN POTENTIAL CUSTOMERS I PROMISE, JUST LOOK ELSEWHERE. It's a scam hidding behind warranty terms and conditions. Purchased 4 months ago a Tahiti lazy-spa $500. Error on pump kept tripping our house meter. Thats a internal fault. Customer service appalling. They make you jump through hoops. Requesting video, pics etc. No way im i… Read more
going to re-plug in a internal fault to be electrically shock. Guide you to their garbage website only to have to create a account, just for a claim. Let's say not mobile or IT friendly. If you were a decent company knowing full well your spas are by me and these other reviews are faulty. But still selling them. I hope your company goes bankrupt. So good people's hard earned money dont lose out. Your a disgrace and fraudulent. Because one of your staff mentioned you are,aware of these problems but still selling them. DEAR POTENTIAL CUSTOMERS RUN AND DONT LOOK BACK. this review will save your money.
Purchase new Spa base that arrived today missing parts that were previously fitted on the old base and could not be taken off. Called and emailed customer service and experinced more running around to find out that I was going to have to purchase extra items now. Their customer service team never advised what was going to be supplied, less than… Read more
ideal. Maybe its time they started to advise customers to what will be coming as spare parts not just leaving them in the dark to what is coming
Absolute rubbish product and even worse customer service. My $1,400 spa filtration system doesn’t work — and it’s brand new. The spa is under 8 weeks old and I’ve had nothing but issues. The customer service team is unprofessional and completely unhelpful — no resolution, no accountability, just excuses. I’m now taking the matter to Fair Trade. Do not buy from this company — save yourself the frustration and money! Show details
Reviews with attachments
Hopeless - Avoid the Brand – $900 product failed in 3 years with the dreaded E02 error - zero support. This product is total junk. Currently writing to Bunnings to recommend they no longer stock it. Show details
Bad customer service – Purchased the H2OGO! Splash Tower Mega Water Park, after using it a couple of times the sprinkler attachment broke. I contacted head office so i could get a replacement… They said too bad return back to Kmart for a refund!!!! Customer service is appalling this company should not be selling products in Australia if they don’t offer spare parts. Show details
Disappointing Quality and Lackluster Customer Service – I recently purchased the Tahiti Lay-Z Spa from Bestway, and unfortunately, my experience has been far from satisfactory. I felt compelled to share my disappointment to enlighten potential customers about the challenges they might face. I bought the spa in January 2022, and after less than two years of usage during the 2022 and 2023 summers, the… Read more
product suffered irreparable damage due to a factory issue. The spa developed an internal leak with no punctures or holes, indicating a significant quality concern.
Upon reaching out to Bestway's service team, the response was disheartening. Despite the product's short lifespan, I was informed that it was beyond repair, and the suggested solution was to purchase a new liner at nearly the original price. This was both unreasonable and unacceptable, given the apparent quality issue with the initial purchase.
Furthermore, the proposed discount of $25 on the replacement liner, bringing it to $325, is not a genuine effort to address the customer's concern. It's disappointing to see a lack of understanding and responsiveness from the company, especially when dealing with a product that failed prematurely.
My intention in sharing this review is to caution potential customers about the product's quality and the unsatisfactory customer service experience. If you're considering a purchase from Bestway, be wary of the possibility of encountering issues with the product, and the subsequent challenges in seeking a reasonable resolution.
In light of this experience, I will be exploring alternative brands that prioritize quality and customer satisfaction. It's disheartening to see a company fall short in meeting customer expectations, and I hope my review serves as valuable insight for others.
Broken band – The strap around pool to tight as it filled the strap broke from the pressure of the water Show details
- +1
Rust bucket – I purchased a Bestway pool back in approximately or 2020/ 2021 it's now 2023 I think this is the pools last season . The steel frame work is rusting away . It will be an expensive mistake in buying this rubbish pool . I am unable t provide receipts but a quick online search in Bestway records will find this purchase . Show details
Positive reviews
Excellent company great product – I needed parts for my 10 year old lay z spa Miami and JAY at Bestway got it sorted much cheaper than eBay and waiting for post from uk! Can’t speak highly enough of the customer service! Show details
awesome assistance – We have been proud and happy owners of 2 Bestway spas and on the few occasions we have needed assistance the staff at the customer support and the Tech people have been absolutely fantastic. Patient, helpful and prompt to respond. Great work Team. Show details
Nice item – Easy to inflate/deflate. Plenty of room for two. Floating paddles would be good. Seems sturdy but keep away from rocky shores. Best used at the beach in calm conditions. Nice Show details
Negative reviews
Avoid, Avoid, Avoid! Pump failed (E02 Error) 2 months after warranted ended. Company refused to do anything about it. I then purchased a replacement pump for Bestway. After almost 3 weeks, the pump has not arrived. When i contacted Bestway and the freight company, then keep blaming each other… I wished I had read the reviews prior to purchasing! Show details
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Purchased pool in March 2024 and installed pool in May 2024..pump is now leaking…filed a warranty claim which was approved one day later but 3 hours later received another email saying claim was refused because pool was ordered more than 6 months ago. Called company who said first email was a mistake..nothing they could do..not very good for customer relations. Will try to buy another pump in Canada. Show details
Mixed value – Bought a Tahiti inflatable hot tub. At first I thought it was a great product, great value for the money compared to other brands of hot tubs I have used. Unfortunately it broke down within two months, and although it's covered under warranty, it's been a month and they have yet to ship the replacement. Very disappointing. Show details
Recent reviews
Bestway pool – We bought a 5.3 x2.5 pool on dec 26th 2022 which of course didnt arrive until january 2023 the liner is springing leaks all over the place this year when we put it up. In actual fact is probably only had 6-10 weeks use expensive swimming to say the least. Spoken to bestway who are refusing to accept that this liner is faulty and they are taking… Read more
it from date we paid even though the invoice states delivery 10-12 days. I had a bestway pool for 5 years one of the old style with blow up ring which was perfect no leaks even after 5 years sold it when we sold house. So extremely upset that they will not replace the liner or accept that its faulty. The person whom ive been speaking is completely incompetant too asking for things they have had before. They have offered a huge 10% discount today on a liner wow really 10% what an insult.
Fire in faulty spa part. Bestway won’t replace it – Terrible customer service. There was a fire in a spa component a couple months outside the warranty. Bestway want me to pay to replace the faulty part in a clear breach of consumer law. Show details
The worst customer service ever – My spa cover developed holes after little over 1 year. Customer service refused to warranty and then had me order the wrong cover. After hours on the phone, told me to send it back through Fed Ex, but they would not cover shipping. After 3 months of never receiving a refund after I sent it back, I called them. They denied that they'd told me this… Read more
and refused to credit me. Now they have the brand new inflatable piece and won't send it back without me paying for shipping. Beyond terrible service. Rude, unknowledgeable people telling you the wrong information. I would never order a Bestway product again. This includes Saluspa and Coleman.
BUYER BEWARE – BUYER BEWARE - No return policy even if the product is HORRIBLE! They have a contact form to fill out and they call to tell you there is no recourse. Don't stand behind their product. Self Inflatable air mattress very very uncomfortable. Show details
Bestway Steel Pro Rectangle Pool – Stay way clear of bestway there pools are nothing but garbage we brought a Bestway Steel Pro Rectangle Pool from Kmart 4 weeks later and the pool pump stopped working what a waste of money we only got it too cool down in summer we shall e taking bestway and Kmart to fair-trading for selling a product that’s no use and still under warranty
Garbage – Bought aqua rover, took a couple of months to arrive, no problem.....until it breaks down. "oh no, it's out of warranty" based on purchase date, not delivery date. They want nothing to do with it. I suspect they're happy to burn a few customers, and just suck up the bad publicity. Never again for me, and I'll certainly make sure to everyone know. Having just looked at their star rating, I should have known. Show details
- +2
Disgusting service – I purchased a pool not my first but love their pools, but I order a safety ladder separate due to my grandchild that can climb, even though the pools is fenced, she still can climb, so a safety ladder was a great idea, the ladder rusted after the first summer and I can not get a replacement for it via Bestway Pools because I never purchased it… Read more
from them, but they make them and the guarantee is Bestway Pools as they stand by their product, what a joke nothing but a headache, they only replace spare parts for the pool, but it is a part of the pool that they manufacture. Not happy to be aware of their so called policy as they will do anything they can to get out of replacing a part including a ladder that is needed to get in and out of the pool. I'm going to take the matter further as their service is disgusting. I requested a manager contact me, but they are never available. Apart from anything it is dangerous and the pool is not salt.
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After Sales Service is Really Bad – The Spa stopped working after 3 months & with minimal use. It just stopped working full stop but they didn't believe me. I followed all the trouble shooting advice but the spa would just not switch on. I Lodged a warranty claim and the process was extremely painful. Everything is via email and not verbal and they make you repeat the same… Read more
information over and over again even when you've already provided that information during the lodgement process and then they make you send videos proving the fault when all they needed to do was pick up the phone and talk to me. Extremely bad service
Filter system is terrible and you have to replace your filter every couple weeks. Do not buy – Customer service confirmed that there is nothing wrong when you need to replace your filter weekly. So bad for the environment. Show details
Stay Away From Swimfinity – Bought the Bestway Swimfinity Swim Fitness Machine for lap swimming in my pool. It cost about AUD 1600 which appeared to be a good deal at the time compared to similar products. However it broke down after 13 months of use. Called up Bestway to find out I was out of warranty. There are no replacement parts and since the warranty just expired,… Read more
basically no solution except to buy a brand new one. There is no technical support and no repairs available. 1600 dollars lost. The customer service officer was indeed helpful but the technical support was lacking. Avoid at all costs.
Missing pieces very I help company – I would not recommend bestway pools as if you find a problem it states contact company not shop you brought it from. Bestway corp are not willing to work with you. Have no spare price readily available and basically tell you start rebuy the pool. Show details
Frame rust and breaks at 3.5 yrs – Frame rust and breaks at 3.5 yrs. Ladder legs rust out, The cartridge filter is useless in bigger pools, it costs about another $500 for a decent sand filter. Over all not worth the total $1200. I thought I bought a rust resistant frame.. don’t waste your money .. pics are applied on this review. Was told by bestway to buy new frame $650 or new pool for just a little more. Show details
Spar top not fit for use – Purchase a inflatable spar.After 6 months the top inflation failed and started to bulge 3 sections went into 1 putting strain on the plastic, After 9 months it blew out, making a large hole. Contacted Bestway direct, They were not interested in knowing why it had failed and wanted $180 to replace which I was willing to do. After informing them it… Read more
had failed from the inside, was sent an email to say they can not monitor or help how customers use their product. I take from this that it is a common problem. The spa was barely used and only the way the manual recommends but it was defective. Beware very poor customer service. Will look into a better way to keep spa hot that will last and not fail.
Rubbish don’t buy bestway, all pools are rubbish – Hardly ever as it’s nearly impossible to clean properly only real option is to drain them and fill and never ever leave it with out a cover as the equipment to clean pool is rubbish and that’s being kind Show details
Poor product – I bought the bestaway Miami spa and could not have been more happy with it. Then after 12 months and 2 days the liner over inflated itself and split. Bestaway would not honour the warranty because it was 2 weeks out of date. They offered to supply a replacement liner for $300. We reluctantly agreed. 2 months later they advised they could no longer… Read more
source the liner but could get us a slightly smaller one. We questioned how a smaller liner would fit into the current outer shell? Totally ridiculous. We have opted for a refund and will not buy a Bestaway product again.
Not safe – I brought the hydro force with the white ring that inflated well the ring never inflated so now can’t be used I’m so disappointed and so where my children they are so upset they can’t swim Show details
Terrible customer service – We bought a Sydney Spa a few months ago. It was going ok until one of the connection valves craked. I contacted customer service, they asked me to pay 26 dollars for the replacement and so I immediately did. 3 weeks after, I'm still waiting for the item to be dispatched. I recommend purchasing from a company that has strong customer service. Show details
Still waiting for a replacement pump after 5 weeks. Disgusted – The pump that came with my pool stopped working 4 weeks after pool was set up. I began emailing on 31.12.21 still no replacement pump as of 1.2.22. I had to buy a replacement pump so the pool could be used. Asked for compensation for this bit they said it was my choice to buy it. It was, but if I hadn't the pool would not have been usable all this time. Really disappointed and would never buy a Bestway product again or recommend it to anyone. Show details
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