Reviewer Photos & Videos
Do not buy from Bestway
The first pool I recived was the wrong pool I had to try to pack it back and send it back. The second pool it's self was good until it came to the liner. The liner was the wrong one it was for the small pool. They wanted me to dismantle the pool that had taken several hours to put together & send it back or wait until January for the liner. It's now nearly April and still no liner & have not heard back from Bestway after many emails.
Very sorry we purchased this product
The pool itself is not bad.
The top ledge has completely rusted after only 4 years, and replacement parts for this are not available for approximately 6 months, as confirmed by the warehouse in Silverwater, NSW. The lack of availability of the spare parts is disgraceful
We now have no choice but to replace the whole pool and WILL NOT be making the mistake of buying Bestway ever again.
Poor standard pool cover and water skimmer. Not fit for purpose
Use daily when hot which it is. Skimmer rubbish taken it off and cover doesnt fit at all barely reaches over and ties hurt your hand to secure. Could not fit ita aone. Cannot find an email to complain ti
Two Spa Pools purchased, both Pumps failed!
Bought two Miami Spas in NZ for me and a relative - both pumps have failed. 2nd one 2 months out of warranty and they won't cover it. Offered me a discount as close to warranty but want me to pay shipping of the pump to NZ as they don't have any replacement pump stock here for another 6-7 mths? Yet they continue to sell new spas.
Pump failure seems to be a very common problem - beware, your spa may become a glorified plunge pool in 12 months if not sooner!
Very annoyed at the Bestway response to their 100% failure rate, 12Mths is a short warranty for a spa, good luck if you decide to purchase - I wouldn't recommend it.
We will be taking it back to Kmart for a full refund and never purchase a Bestway product in the future
We have used many Bestway above ground pools for the last two decades and their quality has been questionable at times but at least they each lasted at least for one season, the second last one (also Bestway) we purchased from a Kmart Store in the summer of 2018 as a backup for the previous one but we didn't start using it until the summer of 2019, that 10" pool lasted all of 2019 and part of 2020 (September to just before Xmas)
We purchased a replacement 10" one in October 2020 and although the previous one was still sort of okay, it's pump wa...
Do not buy from Bestway
WARNING: Bought the Easy Set pool a few weeks ago. Turned filter on, made a few noises for a few seconds and hasn't worked since. Have tried calling their Customer service many times and all I get is a recorded message with no return call. Also private messaged via Facebook and it took a week to get a response. Now they tell me unless I have the receipt you can't help. Not even some troubleshooting tips. Do NOT buy a BESTWAY pool! Shonky!
Low Quality Product
Stay away from bestaway. I have had to repair & replace filter tubes numerous times right from the start. Tubing poor quality and always breaking-continual leaks constantly having to fix. Now I cant run my pump! Avoid and go elsewhere! Very disappointed
All 3 ladders I bought are faulty
I now have a Collection of bestway ladders with no way of returning or receiving a refund & a bestway pool that can’t be used. All of them are faulty! The steps of the ladders just fall straight to the ground without barely touching them. It’s impossible to get into the pool without the ladder due to the height so this is a waste also.
No spare parts
We have a spa that is 2 years old and we can’t get spare parts from Bestway because they have made changes and they do not carry all the parts for the older spa.
- Verified customer
Bestway won't operate within Australian Consumer Law
There is a problem inside the Maldives tubs that fails allowing problematic exchange between air and water allowing tub to deflate. Mine not the only one.
Someone was selling their Maldives Spa pump on ebay. I contacted the Seller to ask what happened to their spa tub - their issue was same as mine.
Spa purchased 13/9/2019 and problem was occurring by 25/7/2020.
After providing photos and videos showing the problem they eventually agreed to replace it mid August.
I had to follow this up at least 5 times and eventually I said I no longer wante...
Bestway pools terrible customer service
I've dealt with this company twice, plus exchanged multiple phone calls, emails & messages, some even through ebay.
This company without doubt has the rudest, most ignorant staff & management I've ever encountered. They are unfriendly, fake, hostile & inaccurate in their advice & sales pitch.
At time no time did I feel confident or protected in my dealings with this company. They want your money not your return business.
Save your cash, buy elsewhere.
Not happy with Customer Service
We purchased the Coleman 18x48 Power Steel Pool from Walmart in April. Set it up on May 23rd. Now by June 22nd our pump has quit working and you can't contact the company other than using their website. You can request a call back but that can take 7-10 days. Not happy considering now my hard work and money spent on chemicals I will now need to spend more money once my water starts clouding up because of poor filtration. My water has been crystal clear until our pump started acting up. Pieces of the propeller in the pump broke, because it is plastic!!!
AVOID + Do not buy + TERRIBLE QUALITY
Avoid this pool. I purchased a 4 x 2 m pool for my kids. The pool is poor quality. When I assembled the pool, I found the following:
* The c-connectors connecting the four sides of the pool are incredibly loose - no matter what you do.
* The pool ladder did not come with all required parts - one screw missing at the top.
* The comes with 'braces'. They brace the sides of the pool. They fit into tubing and there are pop out screws/plastic things (I have no idea what they are called - check out my photos) - the pop out screws came out the VERY FIRST TIME I assembled it.
I followed the instructions very closely/very carefully. But the pool is such poor quality that I wouldn't put my kids in it.
Easy to inflate/deflate. Plenty of room for two. Floating paddles would be good. Seems sturdy but keep away from rocky shores. Best used at the beach in calm conditions. Nice
The reviewer stated that an incentive was offered for this review
## BESTWAY ## ##POOR QUALITY## product. The pool side seam split after 2 weeks.
BESTWAY is definitely a LOW QUALITY quality brand and one to stay away from.
The pool was in use for 14 days and the side seam split, and we wasted @2000 litres of water.
Unfortunately i lost the receipt so contacted the manufacturer, however despite being in as new condition with a manufacturing fault, Bestway was unwilling to refund or exchange....STAY AWAY.
Bestway is quality at a great price!
The Spa gets used every day over summer. Its hardy, reliable and never misses a beat!
Quality is amazing and the jet and pressure never vary. The replacement filters are always of the highest quality and by far this is the best inflatable spa I have owned or used.
Unsafe, unsuitable products and deliberate deception to consumers
I purchased the four ring inflatable pool ($19) from KMart, which holds a volume of 52 litres of water (weight 52kg when full). I blew it up and filled it with water. Come time to empty the dirty water and refill it, I discover the pool has no drainage valve. I contacted KMart via email and requested a refund on the basis the pool is not fit for the purpose in which it is sold. I have my receipt and clearly cannot take the pool back to the store, as it is filled with water and can't be emptied, unless I slash it and destroy the pool. KMart's re...sponse... was to claim the supplier of this pool (BestWay Corp) advised the pool is easily tipped up to drain water and therefore doesn't need a drainage valve. Clearly a volume of 52kg cannot be easily lifted at all, unless your a weight lifter! BestWay Corp in this instance have failed to comply with legal requirements to meet product standards and all product laws and have been dishonest to KMart in their response, which KMart also feel entitles them to absolve themselves of their legal obligations to me as a consumer. I'd think carefully about purchasing any products made/supplied by BestAway Corp. Products unsafe and unfit for the purpose in which they are advertised/sold.
Poor quality and terrible aftercare and customer service
We bought a Maldives Hydrojet spa and after only a few months, it began to leak which rapidly worsened to the point of being unusable. It has taken nearly 3 months to receive a replacement spa liner and ground sheet. Very poor customer service, weeks between emails, lies about saying items had been sent when they hadn't. Think very carefully about buying a product with this company as the aftercare is disgraceful. We asked for a complaint to be lodged, and finally after many weeks of following this request up, we have emails from a Quality...Manager in Asia, who simply advised they have taken note of our comments. No compensation for being without a spa for 3months, the lies told, the poor quality of the product and the poor customer service. We will never buy from this company again. It's not worth it as the Quality and customer service is so poor. I hope this helps other potential buyers not have the experience we have had and don't waste their money as we have.
Bestway inflatable double bed
Easy to setup and pack up
take very little storage space
easy to get out of - not too low
easy to set you comfort level
pillows stay on bed - other fall off if not against wall
unlike all others it stays up
great value for money
Happy with our purchase
Pool is used everyday almost easy to set up and take down over our winter months bigger enough to lounge on recliner blow up chairs , for all our family to cool off in , easy to keep clean with the fliter system . Love our pool over summer
The reviewer stated that an incentive was offered for this review
Questions & Answers
I brought the Hawaii hydrojet pro spa and there is absolutely nothing on saying how to put the led lights in
You have to unscrew one of the other outlets. The other ones I think are all the same so you can choose where you want the led's. They are quite hard to unscrew because of the shape and size difficult to grip.. When you get it to turn (counter clockwise) you will be able to pull it out and screw the led replacement in.
We found the led lights packed it in after a few months and had to put the old outlet back in.
Hope this helps.
Do you sell new liners for your pools thanks
Yes we do. Please contact email@example.com to order one.
My filter appears to not be working, only set it up yesterday. But now makes no noise etc.
Is this normal?
What are some Troubleshooting options?
Please contact firstname.lastname@example.org with the type of product / model number and our our Tech Support Team will help out.
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