Disgusting Customer Service Mermaid Beach Employee Kylie
My fiance and I ordered a fridge on the 27th October, each week we have been told its been delayed and provided a different date. Each date comes and we have had to phone to ask where our fridge is, to which we are then told it will be a different date.
Today, I spoke to a woman called Kylie from Mermaid Beach, in which I was not given any other information for her employee details when I advised I wanted to complain further regarding her poor customer service. I phoned at 3:30pm today to ask where the fridge is and explain my frustration as o...
- Verified customer
Price Match Policy
This review is particularly focused on their “Price Match Policy”.
After finding an identical item offered by The Good Guys online I sent an email through the “Contact Us” form as described on the “Price Match” page of their website.
I carefully read all the conditions which have to be met in order for the price to be matched with a verifiable competitor’s offer. I included the details of the offer an how to obtain it.
I received an email stating that this is below their purchase price and therefor will not be matched.
This ability to bail o...
Betta staff in shop in Moe Vic.
The staff in the Betta shop in Moe, are friendly and extremely helpful, the delivery men are pleasant and happy to put items where requested.
For electrical appliances I only shop at Betta in Moe. Vic.
The reviewer stated that an incentive was offered for this review
- Verified customer
Great customer service
I purchased a Cat S61 on 28th of october, Linda from the Betta home living store called me on the 29th to inform me that the handset needed to be ordered in and could take 2 weeks before I receive it, admitdly I wasn't to impress with the time frame but agreed to that and a few days later I had the phone to my surprise the customer service I received and communication was brilliant and Linda kept me up to date on progress of my order, only things I would suggest is for items that they don't stock and need to be ordered in add in the description...on your website that there maybe a 5/7 day wait for this item so there is no disappointment. And I understand about keeping costs down with postage but add a express post option for smaller items let the customer have a choice wether they want standard or express post.
Purchased a new fisher & paykel stainless steel fridge. I absolutely love the stainless steel finish, easy to wipe over and keep clean, & just as amazing inside the fridge which has beautiful glass shelving which makes the fridge look open, easy to see what's in your fridge and easy to clean. Lots of shelf space with freezer on the lower part of the fridge with clear pull out storage. Great for couples or family use. Betta have a free delivery in our area and take away your old appliance and install the new appliance with great service. We shop here for lots of our appliances.
McLaren Vale Store Is Excellent
The Staff at the McLaren Vale Store are so helpful and have always gone that extra mile for us. Would Highly Recommend them to Friends and Family as i have already done. Will definitely be back for our next purchase.
Craigieburn = absolute pig
I was purchasing a new TV. [name removed] from the Craigieburn store spoke to me like an absolute pig when I attempted to price match. I took my money and went elsewhere. Woeful customer service. Avoid.
Third-party delivery and store credit?
Ordered online. Received call from a random, third-party place about delivery. Upon calling the place, the person did not know of the call. Said they did not have the item in stock. Tried to sell different item. Had to get store credit, restricted to the store delivering the item? Invoice says item picked up from Betta Home Living? Would have at least expected the store I bought it from to be in charge of delivery and to handle the store credit. Overall disappointed and hope others are aware
Poor Website information Poor delivery times Poor communication
Ordered three items. One delivered in two days - good result. Two we heard nothing - so after two weeks we contacted them. We were told the items are no longer available from the manufacturer. There was no mention of this on the website when we ordered!
Sorry. Talk to head office
I ordered a product from website and they said product would be delivered in 3-5 working days. After 8 days, I questioned the order. The response was "our branch doesn't stock this. Talk to head office. I cant help you". My suggestion is to order from more reputable brand
We had found what we wanted online and Hardly Normal had it for $549. And we were really pressed for time (needed it for our rental), we went there and left went to Betta in Rosny.
Walked in the door, went to the washing machine section found same thing for $525.. very nice salespeople not overly pushy, just genuinely nice people
have spent $2000 in Gatton qld store, 2nd purchase was a 65inch tv, will not record preselected programs, .tells me to install usb when it is already in the tv port. sales staff fobbed me off to tcl with no customer service from store. the store will only pick up the tv if I pay a fee of $45.00. tcl have requested a video from me showing how I set up the recording using a mobile phone camera which I do not own. Gatton branch will not send anyone to me (15km) to sort out the problem. the sales rep told me to pack it up and return the tv to them.... the tv measures almost 5.5ft x 2.5 ft, weighs 27kg and I am approaching 78 yrs of age with a degenerative back problem, no lifting or carrying heavy loads, let alone a large tv!! next step is phone head office Monday 17/6/19. w. morgan. Laidley hts qld.
Local Ulladulla Store advertised as carrying Sodastream appliances.
When I got there I received apologies from customer service,who said that they knew it was advertised in the catalogue,but this was not correct.
I tried Betta online.
No email sent informing me of dispatch.
No tracking number.
Waited for 2 weeks then rang the store who then produced the tracking number only to find that it was supposed to have been delivered days ago.
No sodastream,and still trying to resolve it through Aus post.
Do not use the online store,they have no idea,and seem to leave queries to junior staff to manage
You really need to pick up your game!
I buy an Electrolux vacuum cleaner from you but constantly have a problem purchasing new bags! I today actually found myself taking in a used bag to assist in what bags need to be ordered! Please!
No wonder ppl go to Nowra for assistance. I was amazed!
I always shop local but I do need a new vacuum cleaner but with your limited stock, I will have to ask for advice elsewhere!
I'm sorry & sad to say.
- Verified customer
Quality products and friendly staff
My wife and I were shopping for blinds and curtains for our new home. We went to a number of shops and we found Betta Home Furnishings as having one of the best range of blinds, curtains and pelmet. They also have friendly staff who patiently answers our questions especially mine as I have zero knowledge about blinds and curtains.
They also try their best to give you options so it can suite your budget. We would definitely recommend them and definitely come back.
Spent $250 and product never arrived
Be careful ordering on this website. I ordered a heater to be delivered at a local store and 8 days later and after two calls to both the store and head office no one could even tell me if the item has been even shipped. Both kept blaming the other and even head office could not say what was happening or if and when the product would be delivered. They tried to swap me to a cheaper item in store but at no point said the stock might be unavailable or dealer
Terrible Cstomer Service
Ordered a $3000 TV online to be delivered to Warwick store, thought I would do the right thing and support a local business as could have got the unit from Harvey Norman in another city, they happily took my money and after I chased them up was told they wouldn’t supply the unit, not couldn’t but wouldn’t ship one from Brisbane to Warwick, hurriedly rang the other retailer to find that all units had been sold in the time I was waiting for Betta Electrical to follow up my order, now still waiting for my $3000 refund and Betta Electrical don’t care. Never use betta electrical go to harvey norman in a major city, far better service.
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Questions & Answers
Isnt it the responsibility of installer of large electric appliances to remove packaging from house? Not leaving it there for customer to have to try and dispose of. To big for council bins.
I think that this negotiable, there is no consumer law that says packaging must be removed by the installer. It's just bad manners really. I would ask do you remove packaging and my guess is rather than lose customers the seller will agree to remove. I have noticed that some sellers make the removal of packaging, cleaning up after themselves, a selling point. Some will even remove your old bed when they deliver your new one.
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