Great customer service
Had an item that had stopped working. I emailed customer service and they were very helpful and quick with replies. I then went into store to exchange the item and it was the most easiest return I’ve had to do. Great customer service. No name was left on the email but thank you to that person and thank you to Daniel at Burnie betta!
Betta Home Living Underwood - disgraceful treatment of customers
I brought a laptop from this shop which I only used for aprox 2 hours a week for work it stopped working after about 5 months I took it back to the shop and I waited about 6 weeks to get it back, I was treated with rudeness and disrespect from an arrogant rude younger male shop assistant who smirked at me and made me wait for 2 hours before returning my laptop. I will never return to this store.
Rip Off and Cheaters
I ordered washing machine and few things and spoke and machine was left one flight of stairs and was forced to pay $50 to install the machine ( no machine to be removed) even though delivery and installation was included ( 1st floor unit), even though last time I ordered it was delivered on level 3 without lift and old machine removed.
Delivery guy notified delivery is free if good ordered are over $800 which applied to my case and yet machine was thrown and rolled up stairs like thrash. Later delivery guy took the spare parts and tools in the ...
Excellent sales service and competitive price
Craigieburn store staff member Elaine was extremely helpful and even researched the product requirements for me and called back. She helped me source the last fridge of that colour left in any of their Melbourne stores and I got a very competitive price too. I would highly recommend this store.
Lied to by salesman
Was sold a tv on black friday with reassurance by Carman at betta craigeburn that it would be available by the next week. Has now been close to 3 weeks and after being given the runaround including hangups have been told it will be available for pickup in middle of january. Useless service and lied to by salesman.
Stay away they tell you lies.
Spent over $3000.00 on a tv that arrived with the screen broken. They refused initially to refund or replace. They now have picked up the tv and promised to refund immediately still waiting after 2 weeks nothing! STAY AWAY FROM THESE CRIMINALS.
A retailer that does not deliver.
I took on a Good Friday deal at betta.com.au for a TV with $200 off. After waiting for 5 business days as the advertised delivery estimate, I called and got transferred back and forth, and all of a sudden, they bluntly issued me a refund. I am not happy with the solution. They made no effort to provide the item, and the item has been listed online without any indication of 'out-of-stock' up to now. I had missed other Good Friday deals with other retailers due to the order with Betta. Dodgy business, remove 'Australian/Local' from your slogan.
Need to improve to survive
I tried to buy local but as I live rural I usually start online. With no information about stock levels on the site you are directed to call the store. That's not a good start as why bother? Then the prices - not exactly highly competitive and again having a 'price guarantee' with lots of steps and hoops to jump through - why bother? Then the delivery charge. High, very high.
So, alas, I bought from an online supplier and got the sane product cheaper, faster and with free delivery.
This is how franchises fail.
I bought a Yamaha AVR online this Black Friday sale, days before the actual Black Friday. A day later, the Brooklyn VIC store rang me twice but I failed to pick up as I'm asleep during the day and work nights! The next morning, I rang the number and was told that all online orders are to be dealt with by the online team and was forwarded to them, only to be put on hold for half an hour. The guy who then picked up told me that I'd have to ring the Brooklyn store as I ordered it through Betta online. So they palmed me off back to the Brooklyn sto...re and was almost forwarded once more to the online team until I told them that I ordered it on the Betta website! I was finally forwarded to a Marcus only to be told that the item was out of stock and won't be coming in till mid-December! I asked for a guarantee whether the item will be shipped before Christmas but he kept rudely repeating "mid-December" to a yes or no question. I ended up cancelling the order. Customers should be made aware that these purchases are being fulfilled by other shops! And there needs to be a consolidated team representing one retail entity or they won't give a rat's butt about customer support! They don't have any clue how your operations work or whether you're outsourcing your customer support to other companies! And stop listing out of stock items on sale days before the actual sale! This reminded me why I order through shops like Amazon. Stamping "supports Australian/local" on your brand is moot when there's hardly any effort to provide good customer service! Infuriating!
Best service ever Craigieburn Betta
Ordered a fridge, great price, free quick delivery, courtesy call beforehand, delivered into my home, all packaging taken away. Beats Harvey Norman, JB and Good Guys hands down. Betta Craigieburn.
I purchased a stand mixer online early August. 2 weeks later there was still no stock of the item so I requested a cancellation and refund. I called about 10 times in 2/3 months and been given different excuses each times. I had to apply for a transaction dispute with my bank and still waiting for a refund. Absolutely terrible experience I do not recommend this store to anyone and will never purchase from them again.
- Verified customer
WARNING!!! Do not buy from Powerland
Purchased a TV, 1 year later ,it is not working. They're products are 2nds and no help in repairing at all. Samsung also, never have had issues with their products my whole life, first time purchase at Powerland Warwick Farm and never again. Be very very wary of this store.
Your Gladstone QLD store has no customer service, I bought a kettle and toaster back in June payed for them both but had to wait for the toaster, every time I call the store no one calls me back and I am still waiting after all this time and I have a kettle that means nothing to me as I can’t have the toaster too..
I don’t know why they have been advertised even back then when none of them were in stock plus the price online was like $30 each cheaper then they’re prices in store. So disappointed I’m getting a refund when I can get back in store for both items and I’ll be returning the kettle too.
Very unsatisfied with the services
I made a payment late August 2020 for a series 5 Apple Watch. Initially I got told to wait two weeks. Then mid September. I made a phone call today (14/9/20) only for them to say they aren’t quite sure when they’ll have it in stock. Also saying it could take months. Very unsatisfied with the functionality of this business. I will no longer have any further dealings with this company due to being unreliable and unreasonable.
Price match guarantee
We have purchased most of out whiteware and appliances from Betta but probably not anymore, I seen a fridge at the Goodguys for a better price than Betta had it at, so I contacted Betta for a price match as their website claims "Price match guarantee" I received an email back stating they can't do it, price match guarantee means just that. False advertising! You've lost a loyal customer
Questions & Answers
We ordered a freezer through Kunda Park Store in Sunshine Coast and we paid cash.We were told that it was going to be delivered within 5 days. 2 weeks down the line there is nothing. We lost all the meat we purchased prior to promised delivery date due no storeage space. We are now contemplating making a police report and ask for a refund. We last spoke to a guy called Jack he was very rude and a Floor manager called Liz as been telling us to wait . Poor customer service and we can’t believe that this is happening in developed country like Australia
It's been a while haven't received any update on my order, no communication at all, could you please help .. below is my order #1622897
Placed on 3 May 2020 6:57:06 pm AEST
It's been a while haven't received any update/ information on my order, could you please help track my order. below is my order #1622897 Placed on 3 May 2020 6:57:06 pm AEST
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