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Betta Home Living

Betta Home Living

3.0 from 120 reviews

Reviews

(55)
(3)
(4)
(5)
(53)
  • Product Quality
    3.5 (22)
  • Return Claim MadeYes (2) · No (24)
  • Customer Service
    2.8 (26)


GIvemegoodservice

GIvemegoodserviceSydney, NSW

  • 5 reviews

Air conditioner quote

published

Very disappointed, communication is lacking. Overpriced quote that I thought was free & I've been sent a bill! Would not give me an itemised quote when I requested either. Quote $250 more than another company!

Customer Service

Matt G.

Matt G.South East Queensland, QLD

Avoid at all costs.

published

I put through an order with Betta Home Live on the 1st of February. Rang them on the 3rd to confirm they received it to which they said they had to order. Received a phone call from Luke at the Underwood store saying the stuff was ordered and I would get it on friday. I rang Thursday and spoke to Joel who said they were still waiting on parts of order. I asked if they could send out the stuff they have and he said they were going to. Friday have had no contact from them. Now today being the 10th have still not heard anything. No tracking details and my online account was removed so had to make another account.

Customer Service
Product Quality
Store LocationUnderwood(online)
Highlands

HighlandsSydney, NSW

  • 6 reviews

Appalling Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
Kieth

KiethCentral Queensland, QLD

Do yourself a favour and go elsewhere

published

Ordered an aircon in august 2019 waited 2 weeks and still hadn't arrived, so enquired about it and was told: "Oops we forgot to send it". Waited another 2 weeks and still nothing. Enquired again and the response was "The courier keeps forgetting to take it" So more waiting and another inquiry. now I get hung up on.
Now it's January 2020 and after constant crap I've started a card chargeback with my bank.
So do yourselves a favour and just go elsewhere or walk into the store and eyeball what you want to buy.

Customer Service
Return Claim MadeNo
Store Locationcharleville

Selina

SelinaSouth East Queensland, QLD

Worst store

published

Ordered an Apple TV to be told it would be at the store within two days, call them two days later to see what is going on and being told we don’t know when we are getting the stock in it could be a little while

Customer Service
Return Claim MadeNo
Store LocationUnderwood

By Carol -  Moe

By Carol - MoeGippsland, VIC

Friendly, helpful and courteous service at Betta Home Living Moe

published

We visited Betta Home Living Moe this morning with the intent on purchasing a refrigerator. Ben, the salesperson we dealt with, was extremely helpful and very generous with his time, there was no hurrying as we looked at the various models on display. We ended up also purchasing a microwave, a kettle & toaster and also a bedhead and base and Ben gave us a really good discount. On top of this excellent service Ben also arranged to have all the items delivered the same afternoon and the bed and base were assembled by the delivery staff which was a huge bonus.
We had a very productive experience with friendly and courteous service by Ben. We highly recommend Betta Home Living in Moe.

Thanks Ben
Carol

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBetta Home Living, Moe
See all answers

Very happy with Betta in Moe

published

As I'm very time poor right now I did my research online. Phoned Moe on Thursday morning to purchase a washing machine and it was delivered Friday morning, They were also able to take my old machine away.

Customer Service
Product Quality
Store LocationMoe vic

The reviewer stated that an incentive was offered for this review


DOMENICO GROSSI

DOMENICO GROSSIGreater Melbourne (Outer), VIC

  • 2 reviews

Impeccable service at Betta Home Living in Craigieburn, Vic.

published

Not a local of Craigieburn, had no idea it existed, in desperate need of a washing machine, I started ringing around to various electrical outlets. Not happy with the service, I was getting, I spoke to a friend who advised me to contact Betta Home Living in Craigieburn, which I did, they were very professional and very helpful.
Thankyou to Lib Fiore (salesperson) for all your help.
I definitely will be back and definitely will be spreading the word around.
Regards Sandra Grossi

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCraigieburn, Victoria
See all answers
Jacqui

JacquiPerth, WA

  • 5 reviews
  • 2 likes

Product great, customer service not so much

published

a return of a product

published

What a nice couple of fellas , good service and no worries when asked to take a product back and replace it , friendly and happy to do it thank you A and M

Product Quality
Return Claim MadeYes
Store Locationbairnsdale vic

Joel G.

Joel G.South East Queensland, QLD

  • Verified customer

Betta living Virginia

published

Ordered tv toaster kettle $2400 total . Was told max 7 days so I decided not to drive to a south side store that had stock. That was 2/10/19 its now 24/10/19 still dont have all my stock. Tv arrived almost 16 days but no communication no defence, they paid delivery on tv when I demanded it but worst service ever avoid at all cost

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVirginia
See all answers

Katie E.

Katie E.South East Queensland, QLD

Disgusting Customer Service Mermaid Beach Employee Kylie

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMermaid Beach
See all answers

Jason F.

Jason F.South East Queensland, QLD

  • 6 reviews
  • Verified customer

Price Match Policy

published
Customer Service
Store LocationBetta Home Living

Service Plus

published

Fantastic service from Sandy and Brady and the team at Betta Electrical Invermay. One little issue and they had it fixed in a flash. Your prompt response to sort this out was much appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationInvermay Launceston
See all answers
Carol Szumlanski

Carol SzumlanskiGippsland, VIC

  • 2 reviews

Betta staff in shop in Moe Vic.

published

The staff in the Betta shop in Moe, are friendly and extremely helpful, the delivery men are pleasant and happy to put items where requested.
For electrical appliances I only shop at Betta in Moe. Vic.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoore Street, Moe. VIctoria
See all answers

The reviewer stated that an incentive was offered for this review

Thomas

ThomasGoulburn Valley, VIC

  • 35 reviews
  • 1 like
  • Verified customer

Great customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBetta home living epping
See all answers

Kaz D

Kaz DCentral West, NSW

  • 4 reviews
  • 1 like

New fridge!

published

Purchased a new fisher & paykel stainless steel fridge. I absolutely love the stainless steel finish, easy to wipe over and keep clean, & just as amazing inside the fridge which has beautiful glass shelving which makes the fridge look open, easy to see what's in your fridge and easy to clean. Lots of shelf space with freezer on the lower part of the fridge with clear pull out storage. Great for couples or family use. Betta have a free delivery in our area and take away your old appliance and install the new appliance with great service. We shop here for lots of our appliances.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBetta home living Orange NSW
See all answers

madliz83

madliz83Metropolitan Adelaide, SA

  • 10 reviews
  • 2 likes

McLaren Vale Store Is Excellent

published

The Staff at the McLaren Vale Store are so helpful and have always gone that extra mile for us. Would Highly Recommend them to Friends and Family as i have already done. Will definitely be back for our next purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBetta Home Living McLaren Vale
See all answers

Adam

AdamGreater Melbourne (Metropolitan), VIC

Craigieburn = absolute pig

published

I was purchasing a new TV. [name removed] from the Craigieburn store spoke to me like an absolute pig when I attempted to price match. I took my money and went elsewhere. Woeful customer service. Avoid.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCraigieburn
See all answers

Third-party delivery and store credit?

published

Ordered online. Received call from a random, third-party place about delivery. Upon calling the place, the person did not know of the call. Said they did not have the item in stock. Tried to sell different item. Had to get store credit, restricted to the store delivering the item? Invoice says item picked up from Betta Home Living? Would have at least expected the store I bought it from to be in charge of delivery and to handle the store credit. Overall disappointed and hope others are aware

Customer Service
Return Claim MadeNo
Store LocationBetta Home Living Online

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Questions & Answers

chris washington

chris washingtonasked

does the Panasonic hd smart 32 inch tv have connections on rear to take dvd player connector cables
thanks chris

No answers

Deborah

Deborahasked

Isnt it the responsibility of installer of large electric appliances to remove packaging from house? Not leaving it there for customer to have to try and dispose of. To big for council bins.

3 answers
cilla
cilla

Yes it is they should have done it for you

ameli
ameli

I think that this negotiable, there is no consumer law that says packaging must be removed by the installer. It's just bad manners really. I would ask do you remove packaging and my guess is rather than lose customers the seller will agree to remove. I have noticed that some sellers make the removal of packaging, cleaning up after themselves, a selling point. Some will even remove your old bed when they deliver your new one.

Fired Up
Fired Up

It would depend on what was in the invoice/website details..TOO


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