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Betta Home Living

Betta Home Living

2.8 from 159 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (46)
  • Return Claim MadeYes (7) · No (54)
  • Customer Service
    2.4 (60)
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Jess

JessNorth-West & West coast, TAS

Great customer service

published

Had an item that had stopped working. I emailed customer service and they were very helpful and quick with replies. I then went into store to exchange the item and it was the most easiest return I’ve had to do. Great customer service. No name was left on the email but thank you to that person and thank you to Daniel at Burnie betta!

Customer Service
Incentivised ReviewNo
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65 inch TV

published

Bought a 65” TV .. can’t praise Andrew enough from the Moorabbin store .. he was super helpful .. highly recommend to anyone.

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Rachel

RachelSouth East Queensland, QLD

Betta Home Living Underwood - disgraceful treatment of customers

published

I brought a laptop from this shop which I only used for aprox 2 hours a week for work it stopped working after about 5 months I took it back to the shop and I waited about 6 weeks to get it back, I was treated with rudeness and disrespect from an arrogant rude younger male shop assistant who smirked at me and made me wait for 2 hours before returning my laptop. I will never return to this store.

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SavyShopper

SavyShopperSydney, NSW

Rip Off and Cheaters

published
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melanie__e

melanie__eGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent sales service and competitive price

published

Craigieburn store staff member Elaine was extremely helpful and even researched the product requirements for me and called back. She helped me source the last fridge of that colour left in any of their Melbourne stores and I got a very competitive price too. I would highly recommend this store.

Customer Service
Incentivised ReviewNo
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Tony

Tony

  • 2 reviews
  • 1 like

Lied to by salesman

published

Was sold a tv on black friday with reassurance by Carman at betta craigeburn that it would be available by the next week. Has now been close to 3 weeks and after being given the runaround including hangups have been told it will be available for pickup in middle of january. Useless service and lied to by salesman.

Customer Service
Incentivised ReviewNo
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Steve L.

Steve L.Sydney, NSW

  • 4 reviews
  • 2 likes

Stay away they tell you lies.

published

Spent over $3000.00 on a tv that arrived with the screen broken. They refused initially to refund or replace. They now have picked up the tv and promised to refund immediately still waiting after 2 weeks nothing! STAY AWAY FROM THESE CRIMINALS.

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Scott

ScottSouth East Queensland, QLD

  • 3 reviews

Not the best service... hope the product is okay.

published

I ordered a sound bar w/woofer online, the Redcliffe called "outofstock". Finally camein they want me to pickup. Bad service.

Customer Service
Incentivised ReviewNo
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Qianggong

QianggongSouth East Queensland, QLD

  • 3 reviews
  • 1 like

A retailer that does not deliver.

published

I took on a Good Friday deal at betta.com.au for a TV with $200 off. After waiting for 5 business days as the advertised delivery estimate, I called and got transferred back and forth, and all of a sudden, they bluntly issued me a refund. I am not happy with the solution. They made no effort to provide the item, and the item has been listed online without any indication of 'out-of-stock' up to now. I had missed other Good Friday deals with other retailers due to the order with Betta. Dodgy business, remove 'Australian/Local' from your slogan.

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Oliver

OliverMid North Coast, NSW

  • 8 reviews
  • 4 likes

Need to improve to survive

published

I tried to buy local but as I live rural I usually start online. With no information about stock levels on the site you are directed to call the store. That's not a good start as why bother? Then the prices - not exactly highly competitive and again having a 'price guarantee' with lots of steps and hoops to jump through - why bother? Then the delivery charge. High, very high.
So, alas, I bought from an online supplier and got the sane product cheaper, faster and with free delivery.
This is how franchises fail.

Customer Service
Incentivised ReviewNo
Joeben B.

Joeben B.Greater Melbourne (Outer), VIC

  • 3 reviews

Terrible experience!

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Dazza

DazzaMelbourne

  • 3 reviews
  • 2 likes

Best service ever Craigieburn Betta

published

Ordered a fridge, great price, free quick delivery, courtesy call beforehand, delivered into my home, all packaging taken away. Beats Harvey Norman, JB and Good Guys hands down. Betta Craigieburn.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationCraigieburn
Cyrus

Cyrus

  • 3 reviews
  • 1 like

Unreliable delivery service

published

Purchased a fridge and was advised it is in stock and will be delivered in 3 days. You guess it?! Similar to some other feedback here, it took nearly 3 weeks for it to be delivered. will never purchase from them again.

Incentivised ReviewNo

TERRIBLE EXPERIENCE

published

I purchased a stand mixer online early August. 2 weeks later there was still no stock of the item so I requested a cancellation and refund. I called about 10 times in 2/3 months and been given different excuses each times. I had to apply for a transaction dispute with my bank and still waiting for a refund. Absolutely terrible experience I do not recommend this store to anyone and will never purchase from them again.

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BarDom7280

BarDom7280Sydney, NSW

  • 2 reviews
  • Verified customer

WARNING!!! Do not buy from Powerland

published

Purchased a TV, 1 year later ,it is not working. They're products are 2nds and no help in repairing at all. Samsung also, never have had issues with their products my whole life, first time purchase at Powerland Warwick Farm and never again. Be very very wary of this store.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Kevin

KevinSouthwest, VIC

  • 7 reviews

Its awesome 75 inch smart tv

published

Great sound wonderful picture has all the functions u need has all the apps features great price customer service was great very helpful would recommend this Samsung 75 smart tv

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Toni G.

Toni G.Central Queensland, QLD

Terrible experience

published

Your Gladstone QLD store has no customer service, I bought a kettle and toaster back in June payed for them both but had to wait for the toaster, every time I call the store no one calls me back and I am still waiting after all this time and I have a kettle that means nothing to me as I can’t have the toaster too..
I don’t know why they have been advertised even back then when none of them were in stock plus the price online was like $30 each cheaper then they’re prices in store. So disappointed I’m getting a refund when I can get back in store for both items and I’ll be returning the kettle too.

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Leolass

LeolassGreater Melbourne (Inner), VIC

  • 19 reviews
  • 6 likes

Friendly and helpful staff. Sale, Victoria Store.

published

I lived in Sale, for two years and often purchased products from their store. I found the staff friendly and helpful. A lot better than other electrical stores in the town.

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Clyde V.

Clyde V.Murray Mallee, SA

Very unsatisfied with the services

published

I made a payment late August 2020 for a series 5 Apple Watch. Initially I got told to wait two weeks. Then mid September. I made a phone call today (14/9/20) only for them to say they aren’t quite sure when they’ll have it in stock. Also saying it could take months. Very unsatisfied with the functionality of this business. I will no longer have any further dealings with this company due to being unreliable and unreasonable.

Customer Service
Incentivised ReviewNo
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Jasmin1

Jasmin1

  • 4 reviews
  • 1 like

Price match guarantee

published

We have purchased most of out whiteware and appliances from Betta but probably not anymore, I seen a fridge at the Goodguys for a better price than Betta had it at, so I contacted Betta for a price match as their website claims "Price match guarantee" I received an email back stating they can't do it, price match guarantee means just that. False advertising! You've lost a loyal customer

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Questions & Answers

SunCoast

SunCoastasked

We ordered a freezer through Kunda Park Store in Sunshine Coast and we paid cash.We were told that it was going to be delivered within 5 days. 2 weeks down the line there is nothing. We lost all the meat we purchased prior to promised delivery date due no storeage space. We are now contemplating making a police report and ask for a refund. We last spoke to a guy called Jack he was very rude and a Floor manager called Liz as been telling us to wait . Poor customer service and we can’t believe that this is happening in developed country like Australia

1 answer
peeved1
peeved1

They are advertising and selling stock that they don't have in their warehouse, as I found out. They order from the supplier and then have to wait for delivery. I eventually got my delivery 3 weeks later after contacting head office. They should tell customers if they don't have the item in stock.

M A A.

M A A.asked

It's been a while haven't received any update on my order, no communication at all, could you please help .. below is my order #1622897
Placed on 3 May 2020 6:57:06 pm AEST

No answers
M A A.

M A A.asked

It's been a while haven't received any update/ information on my order, could you please help track my order. below is my order #1622897 Placed on 3 May 2020 6:57:06 pm AEST

No answers

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