I've read reviews on productreviews many times and betta electricals this time . Yes , they certainly do take a long time for deliveries . Today our oven & cooktop arrived at the local shop and that was about 3 weeks . We are going to buy a fridge & washing machine , maybe from a competitor, not sure yet .
Follow-up · I was going to betta electrical retail outlet for information on the item I purchased , I found that other companies take the same time when you order . Better electrical delivered to my house site at a nominal charge . Their was no need for tracking in this case .
Scam with cash back. I bought a 2.5 and 7.0 Fujitsu splits on a cash back. I spent about $5k and hoping to get $900 back. Rejected my claim, even though I spent about 4 hours over 2 sessions to ensure all details were correct. Then get email saying my claim is rejected!! Scam!!!!
We would just like to thank Jordon for his timing his professionalism when he delivered our new fridge freezer. He was so careful and well mannered he should be congratulated. May sometimes Betta could send 2 people as Jordon had to ring for help. My hubby helped him a bit but we are pensioners so could not do much. Thank you once again Jordon you are defiantly an asset to the shop. MY husband did tell the guy at Betta we have 2 steps not one. Show details · 1
Reviews with attachments
This review is for purchasing their product online and delivered via Aramex Australia. I ordered a vacuum cleaner at nearly $300 during the Black Friday Sale - the most expensive product I've ever purchased online in my life. I worried about home delivery as the theft occurs in my neighbourhood lately, I called Betta to check if I was not home to… Read more
receive the delivery, what would happen? The man sounded annoyed, kept saying I had to check with Aramex, delivery has nothing to do with Betta. so I registered Aramex account to get the alert and tracking. The delivery was delayed by a day and that was fine, because apparently a signature was required, it made me feel safe. Today I was sitting at home anxiously with excitement, waiting for the door bell to ring while I work from home. The door bell never rang and suddenly I received a message saying it was delivered and signature obtained! That wasn't me who received the delivery! I rushed to open the door, nothing was outside. I called the Melbourne Depot of Aramex. The gentleman was patient and caring, but he insisted that the driver said the signature was provided. I told him I'll check with my neighbour in the unit behind me. He said it was not with him. I walked to the front gate to the block, there I found this box of $300 worth of product dumped on the floor right inside the shared pedestrian/side gate. Any passerby could have just come in and take it. No sight of the courier at all. He lied about getting my signature. I called Aramex to update the team, this time I had a lady who sounded so flat toned and robotic, she didn't want to know much. All she cared was: I have received the product after all. I had to beg her to pass on my feedback. She promised verbally and couldn't wait to hang up. How secured is this kind of delivery? I honestly will never buy from Betta again.
- +3
I recently purchased two air cons, a fridge, dryer, washing machine, and a TV from this store in Ayr QLD 4807. Nothing was in stock — some of the items didn’t even seem to exist but were still available to order online. I was totally fine with that, knowing I might have to wait 2–8 weeks or longer. Today, the first item got delivered. I had… Read more
already informed them that no one lives at the property yet as it’s newly purchased and empty. The guy delivering (who I later found out was the manager) called me while I was at work. I told him I’d be there in 5 minutes — the place is only 450m away.
Five minutes later, he called back and said he had no time to waste. One of my family members actually arrived at the house around 2 minutes after that, but by then, he was already getting cranky on the phone. I drove straight there and asked if he was the one who’d spoken to me. He said yes — turns out, he’s the manager.
I told him I still had several items on order but would just cancel everything. He said, “I can take the washing machine back then,” and I said, “Fine, take it.” Then he said he had a full truckload of deliveries before Easter — okay, but if delivering orders is too much for him, maybe he shouldn’t be in this business? My total order was around $7–8k, and if that’s a hassle for him, fair enough — I was happy to cancel.
But then he asked me to send an email to request the cancellation — and said I might have to pay cancellation fees. What?! He’s the one who offered to take it back, and now I have to formally cancel and pay fees?
Honestly, if the company allows someone with this attitude to manage a store, I doubt they care about customer service. And these days, there are so many other options to buy appliances — people don’t need to put up with this kind of treatment from a single business.
Olympia splendid elite 16 – This is the first time l have shopped here product faulty TECO 4.2 portable air conditioner so they replaced it with Olympia splendid elite 16 far better but no invoice for replacement twice asked had to contact head office still waiting avoid this Chatswood store the manager micheal is not a man of his word unreliable there are plenty of other… Read more
places was going to buy a Swedish Asko washing machine NOT from these people AVOID this Betta home living
Delivery duty of care Customer service – Beware the small print any more than 3 stairs Betta does NOT deliver FREE Macksville staff rude no acknowledgement after being in the store 4 10mins THE poor young guy doing deliverys alone where is the duty of care 4 him my brand new washing machine is sitting outside as I'm in my 60s thanks betta absolutely discussing every other appliance I've… Read more
purchased and had delivered to my door from another leading store has been a pleasure this is a nightmare
Positive reviews
We bought a Chiq bottom mount fridge for my Mum and we are very happy with the Geelong Betta Store. Ed and the team were very helpful and we got a great deal for our Mum. Highly recommend going there and talk to the team, they will go to great lengths to help out. Cheers, Rob... Show details
Ordered a washing machine, top load. Unit was a good build, but would have appreciated if they sent us a mesasge for the delay, as we took time off work to wait for the courier man, otherwise cant fault. Show details
Excellent Service and Guidance by Simon – Brilliant work by Simon at Beta Store at Underwood in Qld..I needed a 8.8 litre Russell Hobbs hot water urn and Simon helped me to obtain one over the phone using my credit card. The Excellent Service displayed by Simon is more than Worthy of Promotion. My Water Urn was delivered the very next day. FANTASTIC SERVICE INDEED ! Highly recommended 10/10
Negative reviews
try to give local businesses support, but this business makes it difficult, tried to make two purchases in the last month, first one was listed on website as in stock, rang to find they could not give me a date the item would be in store so gave up went elsware. yesterday checked website for availability on speaker and was in stock so rang for a… Read more
match price form other retailers, while on hold listened to gang which not only would they price match but would beat other offers. salesman said they could not match other offers but are $130.00 more than what i could get it for, so it was worth me travelling to norlunga to pick one up.
Brought a brand new TV. It only lasted just under a month. They sent it in for repair and I'm still waiting for it to this day with no replacement TV and nothing to watch in the house. The TV has been in repair and was told recently that it can't be fixed it is absolutely junk been without a TV for 4 weeks with no replacement TV offered… Read more
absolutely! Horrendous do not use these guys. The manager is absolutely rude and unprofessional. Also brought extra warranty which they claimed I didn't buy extra warranty when I had it on the paperwork so they are lying. Do not buy anything off these people in Harvey bay. They are crooks and scam artists $1,900 for the TV brand new that doesn't even work! UPDATE: today I have been told that a new TV has been sent out which will be delivered tomorrow 9/09/25 so we can hope and pray that this one will work am still pretty unhappy that it is taken 5 weeks total to get a replacement. With only a very small lone TV offered which I refused as it was half the size of what I have purchased. I was told by fair trading that they were responsible to process my warranty claim which they refused to do Betta told me I have to do it myself don't buy anything off these people. They're real crooks
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Ordered a fridge, dishwasher and washing machine on the 28/05. Have been in touch re products ( when will they be delivered ) always a delay. Rang again today to be told there is still another 2 week wait on products - so over a month…really unhelpful local staff, they seem bored when asked about the items Show details
Recent reviews
Extremely frustrating customer service. I have ordered a TV online on 19th of April to find out that they have sold them out and I need to wait till May 22nd for the second batch. I asked to confirm if they sold out as I could have gone through Good guys and do price match while they still had these TV in stock. Early in may someone email me… Read more
from the store and advice that the Samsung discontinued the TV and it's completely out of stock and offered me LG, which i didn't want and cancelled my order.
I lost my chance to buy this TV as it now sold out everywhere, i paid finances fees as I opened Zip account to pay for the TV. Very annoyed and frustrated.
Today I just got another phone call from them offering me a new version for a good price... which sounds to good to be true, as 2 minutes later the lady on the phone confirmed that they can't offer it to me any longer as I canceled my previous order.
Would i buy from them again? No thanks!
I had an LG machine for nearly two decades, worked a charm but had to replace it and unfortunately Betta Electrical sold me a Haier/Fisher Paykel, and barely 1 year later the rubber seal on the door tears - like how does rubber tear on a washing machine when compared to LG??? Worse, Haier wont cover that part under warranty. They tried to charge… Read more
me hundreds of dollars to replace it. Service and Maintenance appears part of the scam that is Haier, worse they admitted they clearly aware of their faulty product and that this happens, and yet they continue to push their faulty product on Aust consumers, and just as bad is that Better Electrical sell it ...
Ordered a column heater online and was told I would definitely receive this by winter. Waited quite a while and heard nothing. I then phoned them to be told it would take 2 to 3 months to arrive from Melbourne. Surely they knew this when I booked and paid for this and they could have contacted me to let me know. How this isn't clickbait I don't… Read more
know but I no longer trust this company. After I got my refund I went to a shopping centre and grabbed the first heater I saw, a Dimplex from Big W with a 2 year guarantee, and they had stacks of them (North Lakes).
Ordered on-line two alpha 7 outlet power protectors in Nov 24. Despite stores having stock It took a couple weeks and phone calls to get delivery. The order went form one store to another without me receiving updates. Very frustrating! I could have received the item the next day if I ordered through Amazon.
False ordering process – Would not recommend buying online through Betta website I ordered a portable aircon unit online, waited 1 week all to get a call from the local store that they don't sell that model... I confirmed it was listed as "available to order". I didn't care if his store doesn't sell the item, "Betta" do and that's what I bought right... I was then told… Read more
about an alternative which hey sold, but that unit wasn't due in store for annother week or two.
Now waiting for what I purchased from a store 240km away. Never again Betta.
Beware of Betta and purchasing online.
Never buy from them again – Bought a dryer online and only because it stated it was in stock in the store , then get a call next afternoon to say they have no dryers in stock they are back ordered ...and to top it off they had just taken my money and i have to wait 5 to 7 days for a refund. Will never buy from them again thats false advertising
Bad money back system – Worst money back system ever. Waited 3 months for a gift card only to have to ring them to activate because it didn't work online and now have to wait 24 hours to use it .........
Awesome Delivery Service – Online order easy but immediate follow up phone call from Ross was great. Delivery driver was absolute awesome as had difficulty fitting the fridge through my doorways. He thought outside the box and problem resolution was his speciality. No complaining just made it work. Will buy from Betta Electrical Geelong West anytime Show details
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Will never buy from them again – Bought a smart tv online and had it delivered only to find it was completely faulty. Instead of just being allowed to return it in person I was told I had to call the main line and multiple phone numbers to follow all these prompts and to film myself trying to get it working and it didn’t end up working it was just a dark grey screen. It was TLC… Read more
brand I nickname it “The Loser Company” after few weeks they finally emailed me to return it in store and wait a week for refund. Not good enough of them to make me proove it was faulty while filming it.
Excellent delivery – I had quite a few electrical appliances to be delivered. I found the delivery man knew what he was doing (even though I tried to supervise him).☺️. He went above and beyond to help me and was very courteous. What a pity they couldn't all be like him. As for Betta products. I wouldn't buy anywhere else. Their customer service was A1 and they kept… Read more
me advised when delivery should happen as some had to be backordered. Very very happy with my purchases and products. Thank you Betta. You've done it again.
Deceptive practices – Purchased a LG 635L Fridge online. Was due to receive a double cash back. Received a call that I was to receive the updated model. Now cash back has been declined as the model supplied is not in the cash back promotion. Knudsden Virgina. Be very wary of these cowboys. Taking this to the office of fair trading as this is very deceptive.
Worst ever – i wanted to express my disappointment with the service from Betta. I placed an order 3 wks ago and have been waiting for delivery to no avail. I called up this morning and spoke to a gentleman named peter who told me that my order had been sitting there for 2 wks yet was never delivered. I didn't even receive a message or email informing me on the… Read more
current status of my purchase. I wont be doing buisiness with Betta again and will be posting my unfortunate experience to all of my contacts and followers on my social media accounts which reviews services and organisations.
Excellent – I purchased an LG 9 kilo washing machine which was delivered today. It was installed promptly and l did a load of washing and was impressed by less water usage and the quite sound of the machine. I previously owned an 8.5 LG for 14 years I'd highly recommend friends to visit betta electric in moe to purchase the LG 9 kilo machine The store is terrefic and staff go above and beyond to keep me going back
Price match policy – Scam!!! Never trust them. price match guarantee from them is just a lie. They ask to provide competitor details and at the end they contact the competitor and ask to fix the price. It’s like syndicate business. Better go for another store . What a waste of time!!!
Unprofessional service for delivery and installation from Betta Home Living Virginia Store – No Betta Home Living at all I recently purchased a Beko washing machine from Betta Home Living's Virginia store in north Brisbane. Unfortunately, the delivery and installation service were well below standard! The installer arrived nearly an hour late, despite sending a message 17 minutes beforehand. He told me he could handle the job on his… Read more
own, but I ended up helping him move the machine into position.
**The installation wasn't done properly**. When attempting to remove the drain hose from the S Trap, the installer used force, causing it to break and creating a hole. **He blamed the issue on the drain hose being stuck**, claiming it had been glued in place. There is not plumbing glue to be seen on the broke piece of drain hose and S Trap (usually it blue colour). However, I believe calcium buildup over many years made it difficult to remove easily. **The installer was in the hurry and didn't check which seals to use to join the them together after rushing to Bunnings to buy the replacement S Trap.
To make matters worse, he connected the hose to the wall tap in a rough manner, causing water to spill all over the floor. I didn't realise where the water was coming from until an emergency plumber instructed me to shut off the main water supply.
As a result, my household had no running water for nearly 24 hours, on top of the extra cost I paid for the delivery and installation services. **I had to book an emergency plumber to fix the leaks**. Just want to warm you guys out there Don’t go near Betta for items that require to delivery and installation if you don’t want to experience the disaster and costly nightmare!!
Excellent service great range – Called into this store to have a look at a tv. I was greeted by Paul who asked me what I was looking for ie size resolution etc, He showed me some and I liked the look of the TCL but he said the one on display was an old model but he had just recived a delivery of new ones, he asked if we would mind waiting and he would set it up. Well he… Read more
certainly did that and he set it up for live TV and showed us std and hd channels just like we would watch at home. So we saw tv as it will be for us not just showing the in house ultra high definition videos they show in most stores. I have to say I purchased the TV because of his knowledge and honesty about the product, they have a great range of products in store, great prices, they are so heplful, what more could you want I highly recommend this store and its staff.
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