Reviewer Photos & Videos
Overpriced and poorly constructed
The internal structure did not line up with the doors. The inside mirror fell off. Rubbish left in the draw-well
Poor Manufacturing and customer service
Sales process was good. Initially delays due to Covid which was completely understandable. Post lock down constant reschedule on the proposed install day. Product delivered incorrectly manufactured. Reschedule the delivery in a few weeks later which was acceptable. Missed the date did not inform. Reschedule date did not meet. Finally managed to escalate to Finance at corp!! Advised there was a shortage of wood. Blamed Covid.
That being said the company has poor outdated systems. Good field staff not supported by management or systems.
Arrogance at corp level by disregard to the sales and install teams ..
Would not recommend!!
We have had Betta Wardrobes to our home 3 times over the past 12 or so years to install wardrobes, linen cupboards and recently a bookcase. We couldn't be happier. The wardrobes we had installed 12 or so years ago are super sturdy and have held up extremely well under a large volume of clothing. The bookcases look amazing and are extremely strong. The service is friendly across the board of people we dealt with. 10/10 from us!
They made the process easy
We were given great service from an experienced salesman. Then Betta wardrobes fulfilled their promises to us with three excellent wardrobes. I loved the no fuss.
Workmanship Spot On
All contact with Betta Wardrobes was helpful, informative. Installation was carried out with the highest care and workmanship. The end result is excellent. Would highly recommend as Betta's staff were polite, reliable, professional and a pleasure to deal with. Thanks Betta!
Good service but below standard build
The service was great. The final product was below standards for a $2,700 custom wardobe. They use a cheap plastic U channel to connect the end panel to the wall. They used a cheap plastic screw cap sticker too. They should have used a corner bracket on inside of end panel.
Glass Shower Screen
Installation of the shower screen was quick, tradesman professional and polite. Very happy with the results and would recommend Betta.
Efficient & Professional
John turned up on time and built the wardrobe beautifully. Friendly staff at Brookvale & Head office! Price was reasonable, too.
Amazing Service amazing products
Amazing service. Reliable, professional and prices were very reasonable. Install was seamless, communication amazing. Our shower screen is beautiful and everyone comments on how nice it is. We couldn't be happier with the service and the products. Thank you
Betta Wardrobes certainly the best
Easy to talk to salespeople with good knowledge of their product, especially when trying to decide door styles. The product is excellent and compliments our bedroom décor.
My shower screen shattered through a fault in the glass. It was like pulling teeth to have anyone return my calls and a fight to have them replace the screen. Very unimpressed. The store rep however was very lovely to deal with. The management, however appalling.
From measure up to installation Betta were helpful and efficient and quality of the product and work done was exceptional. Couldn’t be happier with my new shower screen. Would definitely use Betta again.
Very easy experience with Betta.
When I advised I was on a time schedule, they reorganised to make that happen, and wardrobe looks really great!
Excellent products and service
Have used this company for many years. Always excellent service - from showroom team, estimator and installers. Products and quality great. Highly recommended.
Covid lockdown made things difficult but all things considered the installation eventually went pretty well.
The shower screen was what we wanted and was fairly priced. The installer did not show up due to personal problems Then Covid lock down stopped everything. Our screen disappeared into the void. When restrictions eased, I called and got a prompt response. They found it and it was installed within days. The installer forgot to take away the old screen. I called and got a prompt response and the old screen was removed. The people at the end of the phone are very good to deal with with, call back to say what is happening. Good people to dal with.
Questions & Answers
How can I get you to refund me the money for repairs that you sent in error to the repairman (called Kan and already paid by me) instead of to me? How is this acceptable customer service:
As you know, we have paid Ken in good faith.
I have spoken to Ken and explained the situation.
I can keep trying him but he seems reluctant to refund your payment.
We are not going to pay for this twice as you can appreciate.
Betta Industries Pty Ltd
Ph (02) 9525 ****"
Betta Wardrobes North Wollongong seem to be very professional. Has anyone had any experience with this branch?
I've only ever dealt with Taren Point and they were great on all occasions.
Yes ,this month and they were great , I had no problems and would recommend them to anyone
Have dealt with Debta from the North Wollongong showroom many times and could not find a more friendly, courteous and efficient person. Her product knowledge and help is a credit to her and she is a huge assest to the company.
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