Better Batt

Review from a real human – I was skeptical at first because of how low the prices were, the whole “too good to be true” but it really was true. Great products, great price, fast shipping. They even followed up with my back order to make sure I got the items. 10/10 would recommend Show details ·  1

The support was excellent with an unexpected offer of a refundwithout me asking for one. Much appreciated, Murray. Show details ·  1

I rarely write reviews, but this experience truly deserves recognition. From the moment I placed my order, the team at Better Batt demonstrated a level of professionalism and transparency that is very uncommon in online shopping today. Shortly after ordering, I was informed that the item was on backorder. While this could have been frustrating,… Read more ·  1

what impressed me was how proactively and consistently they managed the situation.

Instead of leaving customers in the dark, Shine and the team provided regular updates throughout the entire process. Every stage was clearly communicated—whether it was supplier delays, expected timelines, or status changes. This level of communication gave me full confidence that my order was being properly handled.

Most importantly, once the stock arrived, they immediately followed through with dispatch and provided tracking details without delay. The entire process felt organised, accountable, and customer-focused.

In an environment where many online retailers overpromise and underdeliver, Better Batt does the opposite—they set realistic expectations and then execute reliably. That builds real trust.

What stood out to me:

Proactive and honest communication from start to finish

Regular updates without needing to chase

Clear accountability and follow-through

Smooth transition from backorder to delivery

A genuinely customer-first approach

This has been one of the best online shopping experiences I’ve had, and I would not hesitate to recommend Better Batt to others or purchase from them again.

Thank you to Shine and the team for setting a standard that many others should follow.

— Lincoln Chang

Helpful advice and reliable service – The battery for my Nikon DSLR camera ceased to work after only 3 years and I could not get a replacement battery from any of the camera shops ( all out of stick with waiting lists) I wanted to be certain any 'third party" battery would work, so did not just want to order online. A camera shop mentioned Betterbatt's so I called and was relieved… Read more ·  1

that they have people not robots providing customer service. They were well informed but also double checked my questions to ensure the battery would work with my camera model and also checked that the charger was suitable and that I could also use my existing charger, if I chose. The charger works from mains electricity and from a car and is very affordable. I noticed that Betterbatt's return policy is very generous however do not need to use it as the batteries and charger work very well and arrived within a couple of days. I definitely recommend this company and now have the use of my camera, thank goodness.

Great customer support – Elcana responded promptly to my enquiry about why my Dell Inspiron 15 3576 would not recognise the replacement battery supplied by Better Batt. My laptop said I must use Dell replacement parts. She patiently took me through a series of work arounds which failed to fix the problem so she arranged for a replacement battery to be sent. In the… Read more ·  1

meantime I was able to contact Dell customer service who also took me through a series of steps until they agreed that I needed to replace the battery. I explained I already knew this and asked for a replacement battery, After a period of waiting on hold they explained that this laptop is no longer supported by Dell as it is over 3 years old. I should source a battery from a third party. I explained that I had tried this but my Laptop would not accept anything other than a Dell part. She was unable to help me with this. My Dell laptop also refused to recognise the replacement battery from Better Batt So finally Elcana suggested I return the batteries and she will arrange a refund. She suggested I try another supplier who might have batteries with a different chip. As you can see Elcana's support and sympathetic and patient advice was flawless, I would highly recommend anyone to use them as a supplier. But as for Dell...... The main reason I chose this laptop as it was the only laptop I could find with a built in CD/DVD player. I am still on my quest for another battery. I am currently trying Laptop Plus...

I have bought rechargable batteries from Better Batt on numerous occasions and they are still going strong. On my most recent purchase I needed to return the item as I ordered the wrong one. Better Batt made it an easy and straight forward process and gave me a full refund. I will definitely buy from Better Batt again. Show reply

Amazing service and follow up. I needed batteries urgently for an overseas trip, so I called them to ask if they could help. I had the batteries in my hand within 24 hours and emails at each stage to ensure that I knew the tracking details. I even received an email from Better Batt directly when the package arrived at my PO box for pickup to tell… Read more ·  1

me it was there - they had to have been actively monitoring it for me. Couldn't have asked for better service - AMAZING!

Better Batt had the now rare battery i needed. The battery was very reasonably priced. Their Internet site was easy to use and gave a detailed description of the battery enabling me to make an informed and correct choice first time. The team were friendly and responded to my queries qickly.They shipped the battery to me very quickly. Excellent experience. I am confident to recommend. Show details ·  1

Batteries lasted a very short time. Purchased two replacement batteries for two laptop computers in January of 2023. After charging to 100%, Battery 1 held charge for less than 5 min upon installation in Computer 1. Battery 2 worked fine for about two years in Computer 2, then same failure to hold charge (drops to zero charge in about 1 minute after charging to 100%). Show details

Recently bought a charger for an OM Systems TG-7 camera. On the fourth attempt to charge a battery, one of the charger pins broke and the charger wouldn't charge at all. Was in northern Indonesia at the time, so couldn't send it back. Upon returning, we requested a refund, answered a long list of mostly irrelevant questions, and made some… Read more

suggestions as to how the company could improve it's customer service. And never heard back from them, despite a follow-up email. Better Batt obviously has no intention of honoring the charger's warranty. AVOID this company and make similar purchases on, for example, Amazon.com.au, where Amazon will if necessary, stand behind an Amazon marketplace purchase.

wasted several weeks of my time by sending me the wrong battery for my laptop, then having the nerves for asking me to pay for the return postage, then asked for more money to send the correct battery which i had paid the advertised price for, even after all that i tried to get him to send me what i paid for for the advertised price, he declined… Read more

but gave me my refund. I ended up buying the correct item from BIG W online for the same advertised price. Not a very intelligent person to deal with.

Had such an incredible experience with Better Batt! I have a couple of old camcorders needing replacement batteries and was able to find both on the website. The batteries arrived quickly, well packaged and work perfectly. It was quick service and I received email updates about my order from Han the whole time. Highly recommend Better Batt! Show reply

Great service with excellent communication and support. The battery I needed was for a 2012 MacBook Pro so was on backorder. I was emailed asking if that delay was okay and the battery arrived well before the three month turnaround indicated. :) Show details ·  1

Thank you for your fast and accurate reply to my email, and timely delivery of my order. The batteries are perfect for my use and follow up question was handled quickly and professionally. Show reply

I felt like BetterBatt, Customer Service agent Shine in particular, went above and beyond to assist me. Shine worked with me to figure out the exact product I needed and helped me to fix an order that I had made a mistake with. It was so refreshing to have a person to deal with directly, always answering my emails promptly and being available over… Read more ·  1

the phone too. You just don't get service like this anymore, but Shine and the BetterBatt team were excellent.

Highly recommend and I will be a return customer.

Thanks so much.

your staff (genfer, if i get it right}, was very solicitous and thorough, dealing with a very complicated issue. It was resolved eventually to my complete satisfaction. Very attentive! Yours Faithfully, John Nobbs Show reply

Excellent customer service. Received batteries that were not compatible with my shaver possibly due to conflicting model numbers. Better Batt were in constant communication and processed a full refund in the end. Thank you. Show reply

Gen at Better Batt kept me in the loop with the shipping of the items. Consideration needs to be given as items had to first ship into Australia before they can be sent to you. Items arrived intact, and ahve already been put into service. Happy to recomment this supplier and will order again from them in the future! Show details ·  1

I had an excellent experience with Better Batt, they were very helpful and answered my questions and advised me as to what I needed to purchase. I received my parcel in the post and a follow up email to make sure I had received my items and offering any help that might be needed in the future. I happily recommend them . Show details ·  1

Absolutely fantastic service. I’m a happy repeat customer. Most recently bought some Fuji replacement batteries. I got three Better Batts for the price of one first party battery and it’s just as good. And the customer service is fantastic. I had an error in the address, one message and it was fixed. Massive shoutout to Gen for then reaching out and making sure all was okay with the order. Will be using them again and again and again. Show details ·  1

I bought a few batteries for 3 different video cameras including a 26yo 8mm Sony camcorder. All batteries were a perfect fit and matched OEM battery housings and chargers and in some cases could pack more juice in them compared to much older OEM batteries of the same physical size. They're great value and service has been quick. There was one… Read more ·  1

battery that wouldn't charge but it was all sorted with a replacement within a week. BB will be my first port of call in the future.

Got the battery in the stated time period. Excellent communication to make sure that was the correct product and the time it will take to deliver. When I fitted the battery it clipped into the watch without me needing to solder anything. Show reply