Cancelled Order and Terrible Follow Up
Cancelled Order straight away due to unforeseen circumstances. It wasn't cancelled and still got shipped. I sent email to firstname.lastname@example.org with very poor follow up well after it was already shipped. Not impressed
Same day dispatch warranty is false
Ordered a GoPro battery and set of printer inks on Wednesday. Still not shipped as of Friday and phone rep could not tell me when they would ship or when I would receive. All items still showing "In stock and ready to ship" on website. Buyer beware.
Poor Customer Service
After shipping issues and our battery sitting in a warehouse for 7+ days. We enquired numerous times about an update as to when we would receive our purchase, only to have no response at all or at best a blunt and rude reply. Disappointed.
It started off “positive” but quickly became VERY “negative”
I have been chasing a refund from Better Batt for 3 weeks now - still no luck. Excuse after excuse had presented itself. I would never buy from these people again!
great service and quick. happy with the service and the quality of the product. would definitely purchase from this seller again. Great to have fast turn around on the orders.
Laptop batteries arrived very quickly and after minor charging they have now rejuvenated my old Macbook and once again made it portable. Excellent service and I highly recomended Better Batt.
Replacement batter delivered on time/good price
Ordered a replacement battery for my very old Toshiba laptop on Sun March...delivered to my workplace as requested Wed 25 March! Awesome
Battery seems to be compatible/working too - bonus!
Was quite easy to find the battery I needed (I had the old one for product numbers) and easy to use the website.
Good price compared to other websites and stores too.
Good Quality Products and Fast Delivery
Bought a replacement laptop battery for my Dell Computer and also a backup battery for my Canon Camera. Ordered both online with no fuss at all. Both products were promptly shipped, packaged extremely well, and were delivered exceptionally fast. The laptop has a new lease of life, and the Camera has prolonged picture taking capabilities. Enjoyed the fast and efficient service given by Better Batt and would not hesitate in buying from them again. Would highly recommend.
Fast & efficient service (hard to find these days)
Thank you very much for your "Very" fast & efficient service. I wasn't expecting anything to happen until next week. Your service was excellent & I wouldn't hesitate to recommend you to my friends in the future. Thanks again.
Battery price and service very good
BUT courier delivery firm they use are hopeless.
Goods in Transit March 5 Melbourne to Perth
Contacted Courier company by email3 times and got 2 email responses and contacted Better Batt today querying delivery and got 1300 number to call centre in India...who are going to "investigate and advise"
Outstanding Customer Service
I purchased a new battery from Better Batt for my laptop. My laptop wouldn't recognise the new battery despite it being a genuine branded battery. Rissa in customer service gave me a troubleshooting guide which was easy to follow. Unfortunately this didn't resolve the issue. They immediately replaced the battery, no cost, no questions asked. Excellent Australian company....should be more like this one!
Amazing turn around on my order.
Pleasure to find my old battery, 11 years on.
Easy to find the part No. uncluttered site, great.
Product quality is good, I managed 3.5 years out of the last battery, hardly ever used it, so it may have lasted longer.
Battery of legitimate quality, arrived within 2-3 days with tracked postage
After being burnt 2x with fake batteries on eBay, I stumbled across betterbatt.com and found the battery I needed for my 6-year old laptop (Inspiron 17R SE 7720) for a slightly higher price ($10 more expensive); but the entire experience was seamless - in choosing the battery and purchasing it. It arrived within 2-3 days with tracking as well. Ideally, they could have included free postage but I am just happy I finally have a battery that works after so long.
First time dealing with Better Batt. Will definitely deal with them again.
Easy navigation on their site, speedy service, well packaged and quality product. Very impressed and will recommend to others.
Very fast and speedy service. Web page was excellent to navigate and find what I wanted and it was delivered promptly. The followup by Better Batt was timely with emails tracking and delivery process. Very impressive.
Easy to order and excellent service
Order placed Mon pm - arrived Wed am. Perfect and easy process. Laptop battery delivered in secure packaging and when installed commenced charging. Laptop now functioning perfectly. Easy process even for an 85 yr old
Questions & Answers
Hi I live in Brisbane and need a charger by Thursday. Is this possible thanks
I live in Brisbane and I ordered a laptop battery and some printer ink on 17/12. The laptop battery was dispatched 19/12 and arrived 23/12 via Couriers Please. The ink came via Aust Post and was delivered 21/12. Given this was the week before Christmas I was happy with the shipping times. I am not sure if they have express post options, if you email the company they are super responsive or give them a call 03 9024 6914 email@example.com
Liam M.Better Batt
We are pleased to know that you are happy with our products and services.
Do you stock Sony video8 batteries for model cccd-v8af-e camera & batpack np-22 6v 1300ma .? Jefsil@yahoo.com.au
Do you sell Epson genuine 277XL printer ink?
Liam M.Better Batt
What we sell are Better Batt Ink Replacements for Epson 277XL that you will find here:
You can also call us at 03 9024 6914 if you need any help. Cheers!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.