Better Batt

The whole process from start to end was a breeze and made even more so; thanks to the help of Sunshine Hiwatig; (shine), who answered any questions or concerns I initially had over the pricing on the website (vs Google ads) then clearly explained all and any other part of the sale process. It’s because of this high level of customer service that… Read more ·  1

I will not only recommend betterbatt to anyone, but will also definitely return for any of my other replacement battery needs.

Shipping updates and tracking info were given to me as soon as they became available; as well as the offer for follow up support and assistance; even before the parcel had arrived (which was very fast too btw)

10/10

A great experience with customer service with staff quickly identifying which replacement battery I needed for my older laptop. Very good price and fast delivery. Would not hesitate at all to recommend Better Batt. Show reply

While the product was fine and I assume was good value, the website was too manipulative and presumptive, only giving the option of "Maybe Later" when my answer would have been a solid "NO" if there was the option.

Computer battery – I purchased computer battery on line, the order process was easy and the company kept in contact me to check all information was correct and the battery arrived in the week. Polite and professional. The battery works splendidly. Show details ·  1

I rarely write reviews, but this experience truly deserves recognition. From the moment I placed my order, the team at Better Batt demonstrated a level of professionalism and transparency that is very uncommon in online shopping today. Shortly after ordering, I was informed that the item was on backorder. While this could have been frustrating,… Read more ·  1

what impressed me was how proactively and consistently they managed the situation.

Instead of leaving customers in the dark, Shine and the team provided regular updates throughout the entire process. Every stage was clearly communicated—whether it was supplier delays, expected timelines, or status changes. This level of communication gave me full confidence that my order was being properly handled.

Most importantly, once the stock arrived, they immediately followed through with dispatch and provided tracking details without delay. The entire process felt organised, accountable, and customer-focused.

In an environment where many online retailers overpromise and underdeliver, Better Batt does the opposite—they set realistic expectations and then execute reliably. That builds real trust.

What stood out to me:

Proactive and honest communication from start to finish

Regular updates without needing to chase

Clear accountability and follow-through

Smooth transition from backorder to delivery

A genuinely customer-first approach

This has been one of the best online shopping experiences I’ve had, and I would not hesitate to recommend Better Batt to others or purchase from them again.

Thank you to Shine and the team for setting a standard that many others should follow.

— Lincoln Chang

Helpful advice and reliable service – The battery for my Nikon DSLR camera ceased to work after only 3 years and I could not get a replacement battery from any of the camera shops ( all out of stick with waiting lists) I wanted to be certain any 'third party" battery would work, so did not just want to order online. A camera shop mentioned Betterbatt's so I called and was relieved… Read more ·  1

that they have people not robots providing customer service. They were well informed but also double checked my questions to ensure the battery would work with my camera model and also checked that the charger was suitable and that I could also use my existing charger, if I chose. The charger works from mains electricity and from a car and is very affordable. I noticed that Betterbatt's return policy is very generous however do not need to use it as the batteries and charger work very well and arrived within a couple of days. I definitely recommend this company and now have the use of my camera, thank goodness.

Great customer support – Elcana responded promptly to my enquiry about why my Dell Inspiron 15 3576 would not recognise the replacement battery supplied by Better Batt. My laptop said I must use Dell replacement parts. She patiently took me through a series of work arounds which failed to fix the problem so she arranged for a replacement battery to be sent. In the… Read more ·  1

meantime I was able to contact Dell customer service who also took me through a series of steps until they agreed that I needed to replace the battery. I explained I already knew this and asked for a replacement battery, After a period of waiting on hold they explained that this laptop is no longer supported by Dell as it is over 3 years old. I should source a battery from a third party. I explained that I had tried this but my Laptop would not accept anything other than a Dell part. She was unable to help me with this. My Dell laptop also refused to recognise the replacement battery from Better Batt So finally Elcana suggested I return the batteries and she will arrange a refund. She suggested I try another supplier who might have batteries with a different chip. As you can see Elcana's support and sympathetic and patient advice was flawless, I would highly recommend anyone to use them as a supplier. But as for Dell...... The main reason I chose this laptop as it was the only laptop I could find with a built in CD/DVD player. I am still on my quest for another battery. I am currently trying Laptop Plus...

Great experience accidentally ordered the wrong battery and Gen was excellent in helping resolve the issue and kept up the support until the new one arrived supporting me through the whole process making it easy and worry free thanks Gen! 5 stars customer service Show details ·  1

About 6 months ago our Dyson stopped working on Max power but was fine on normal setting then last week wouldn't accept a charge, we read some good reviews on Better Battery so went ahead and contacted them. Gen was our contact and proved to be… Read more ·  1

invaluable in sorting out which battery we needed. Within a few days the new one arrived and not only does it hold 50% greater charge but the max setting is working again. Excellent customer service and best pricing out there.

Goods arrived as expected. Battery was successfully charged and is now in my camera. I then used the new charger to re-charge the "dead" re-chargeable battery that I was told was beyond further use and it charged normally in approx the same time as did the new battery. I have not yet tested it in my camera. I'm very pleased with my purchases and looking forward to using my Nikon Coolpix again. Your service was first class. Show reply

Batteries lasted a very short time. Purchased two replacement batteries for two laptop computers in January of 2023. After charging to 100%, Battery 1 held charge for less than 5 min upon installation in Computer 1. Battery 2 worked fine for about two years in Computer 2, then same failure to hold charge (drops to zero charge in about 1 minute after charging to 100%). Show details

They bulk sell one size fits all battery chargers, when I contacted them straight away they were condescending and not helpful. Won a chargeback case with my bank after proving I was sold an item not fit for purpose and not offered a solution the company then decides to call me several times a day sending more condescending stuff, if you so desperately want your faulty stuff back send me the temu link and I'll order you 12. Show details

Recently bought a charger for an OM Systems TG-7 camera. On the fourth attempt to charge a battery, one of the charger pins broke and the charger wouldn't charge at all. Was in northern Indonesia at the time, so couldn't send it back. Upon returning, we requested a refund, answered a long list of mostly irrelevant questions, and made some… Read more

suggestions as to how the company could improve it's customer service. And never heard back from them, despite a follow-up email. Better Batt obviously has no intention of honoring the charger's warranty. AVOID this company and make similar purchases on, for example, Amazon.com.au, where Amazon will if necessary, stand behind an Amazon marketplace purchase.

Good sales service, the battery I wanted was just out of stock, was put on back order, the information from better Batt was very good keeping me updated on the situation, the battery arrived and is perfect. Thanks guys! Show details ·  1

We ordered the wrong battery , the return process was incredibly smooth and the shipping of the replacement battery was also excellent. I don't often write reviews but I felt their customer service were outstanding. Show details ·  1

Great customer service, great product, great price. I purchased an item that needed to be shipped from international warehouse so it took longer to received. However they explained to me the situation and kept me updated until it was received. Highly recommend these guys. Show details ·  1

I have been dealing with Johann after I incorrectly purchased a wrong battery for a Toshiba laptop. Once I realised I may have purchased the wrong battery, I reached out to your team to get clarification. Johann was extremely helpful and assisted with the utmost professionalism and courtesy. The issue was resolved and the correct battery was… Read more ·  1

dispatched with instructions on how I can return the incorrect battery. This was all done in under 24hours which, to me is outstanding and a credit to how this company deals with customer service. You should all be commended on the speed and satisfaction for attending to issues as such. I will certainly be recommending your company to all my colleagues and friends.

Thank you

Joe Digiglio

Ordered a battery for a AED machine with a huge saving over other suppliers. With the slogan "If it looks to good a deal to be true it probably is a dud deal" ringing in my ears I contacted Better Batt through their website phone number. The… Read more ·  1

response was quick, friendly and very efficient. Item arrived following week and proved to be quality product which appeared to be exactly like the battery it was to replace. On all levels, product quality, value, company support and service, they get a big tick from me.

Many Thanks! I’m a travel writer and photographer in this moment who has many concerns of my nearly dead fujix30 battery. A traveler is not at home in Australia, always get a moving house. Their delivery is very accurate and concerned of this situation, e-mail reply is so fast like coming from my origin, Koreans(^_*). When I couldn’t receive the… Read more ·  1

delivery, they did immediately send another replacements to my current location FOR FREE(I tried to find the solution by myself, with them it’s solved at once). How brilliant service it is! The function is absolutely great. I don’t doubt, your business will be much better. Have a lucky day as usual for all you guys-

I purchased a replacement battery for my Dyson and although I ran into some issues about a year later, the team at Better Batt were extremely supportive and quickly arranged a replacement. Fantastic service, highly recommend. Show details ·  1

I placed an order on a Sunday afternoon , then realised I wanted to add to the order. So I phoned when they opened on Monday morning and was helped out by Jen promptly and efficiently to do so. Thank you Jen and Better Batt. Show reply

Great customer service all the way through. I ordered two batteries for a Logitech Boom3. I was contacted after ordering to understand that this might take longer coming from China. I was given a realistic ETA (4 weeks), when I followed up I got accurate information. The delivery arrived as advised, the team then followed up again to confirm if I… Read more ·  1

received the item. The only thing preventing a 5 star would be a more transparent online tracking tool to see the progress/real status of my order (rather than saying 'in progress').

I required a special order which was required to come from China so it took a while. I was however kept well informed, communication was excellent. The required batteries fitted my Lightspeed Tango headset perfectly. Excellent product & excellent company to deal with. Show details ·  1