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Better Pools and Spas

Better Pools and Spas

3.5 from 34 reviews · View Statistics
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Reviews

3.5
34 reviews
  • Value for Money
    4.3 (10)
  • Cleaning & Maintenance
    4.1 (9)
  • Product Quality
    4.2 (10)
  • Return Claim MadeYes (0) · No (10)
  • Warranty Claim MadeYes (1) · No (9)
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FAYE
FAYESydney, NSW
  • Verified

Do not use this company - very unprofessional and dishonest - PART 2

published
Value for Money
1/5
Cleaning & Maintenance
1/5

Disappointed and Frustrated

published

Currently waiting for the final certificate that Better Pools and Spas need to issue so we can have our pool certified. Have been chasing for 9 months, they make promises that are not kept and they will not return phone calls. Very disappointing and frustrating. It's a shame that a family owned business can create so much angst for another family.

Incentivised Review No
Return Claim MadeNo
Kathy
KathySydney, NSW

Happy Days

published

Just had my pool finished, and am extremely pleased with how it turned out. Slight delays due to weather and COVID restrictions before Xmas, but we got there in the end. I had a clear idea of how it would turn out, but the end result was even better than I thought it would be. I had really good trades attend my site when work was being done, and appreciate their professional efforts. We literally just got the beautiful water filled hole in the ground, before we closed off access to the yard, so landscaping will come later, but the kids and I are in love with it. Thanks to the Better Pools team for what I am hoping is many summers of swimming fun

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Value for Money
5/5
Cleaning & Maintenance
5/5
Better Pools and Spas
Louise P.Better Pools and Spas
phillip
phillipSydney, NSW

Still waiting for fixes after 2 years .

published

We had a Pool/ Spa installed by this company and have had many issues from Tiling , to leaks , and plumbing reworks. Its now been 2 years since we have had the water in the pool and we have brown stains on the walls, identified at the time of Handover. We have a leaking filter, stiff acuators that cannot be easily turned, but calls to check it out, fall on Deaf ears. Not the Support you want form a Pool supplier.

Value for Money
3/5
Cleaning & Maintenance
2/5
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L.A.J
L.A.JSydney, NSW
  • 2 reviews
  • 2 likes

Would not recommend.

published

We had a pool installed by Better Pools and Spas a few years back and found them difficult to deal with (Not sticking to timeframes, not responsive to communication, poor communication). We have had a recurring rust stain coming from a return jet and are concerned it may be due to the reinforcing steel coming into contact with the water (rebar spots). We have attempted to contact them to have them inspect the problem but they ignore requests. We'll keep trying and if no response, We'll go to ACCC.

Incentivised Review No
Purchase TypePool
Better Pools and Spas
Louise P.Better Pools and Spas
Jen
JenSydney Surrounds, NSW

Another great pool by Better Pools and Spas

published

Thank you to the team from Better Pools & Spas. This is our second pool with you in the past 6 yrs and we are once again very happy. Your trades are efficient, polite and professional. Admin staff friendly and responsive and the pool itself is beautiful! Looking forward to many years of fun & enjoyment. Thanks again! 5 Stars

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Value for Money
5/5
Cleaning & Maintenance
5/5
Better Pools and Spas
Louise P.Better Pools and Spas
Sudheer and Gita
Sudheer and GitaSydney, NSW

Great outcome from an excellent team

published

We had our house constructed, even before we thought about constructing a pool in the backyard....was a bit concerned about the sloping site with a fall of around 5 metre and the tight access to the backyard. Once we spoke with Rick, we didn't hesitate a moment to sign the contract and now we have a beautiful and compact concrete pool in the backyard. Rick, Layton, Cody and others (pardon us, don't remember all the names) did a great job in completing the pool in a timely manner. The girls in the office were supportive and friendly (Sabrina, Ruth and others). It was a pleasure to work with the whole team and we would highly recommend Better Pools and Spas

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Value for Money
5/5
Product Quality
5/5
Better Pools and Spas
Louise P.Better Pools and Spas
Nick
NickSydney, NSW
  • 2 reviews

Awesome service

published

The team at Better Pools and Spa were fantastic in helping getting our small and complicated pool done. They provided a competitive price and a service that was above our expectations. They worked in with our builder, showing great flexibility and compromise when it came to the construction of the pool which was being done at the same time as our house.

The lovely ladies in the office were always pleasant, ready to help and follow up on any questions we had.

And Rick, I can not speak highly enough of this man. Top bloke and so easy to work with.

Love the pool, thank you Better Pools and Spas

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Value for Money
5/5
Cleaning & Maintenance
5/5
Ben
BenSydney, NSW
  • 2 reviews

Amazing pool!!!

published

The team at Better pools and spas have done an outstanding job delivering us an amazing pool.

We look forward to a great summer in this brand new addition to the house

Value for Money
5/5
Cleaning & Maintenance
5/5
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great finished product

published

Although it took a while to finish the pool, we are very happy with our end result. A lovely pool and finishes off our house perfectly. A few little hiccups along the way, but largely , all the tradesmen were very good. Rick was professional all the way through, and special mention to Lleyton, Ivan, Pedro, geoff, cody and Sabrina in the office. The kids have been in every day! We would recommend them for a new pool build. Thank you

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Value for Money
4/5
Cleaning & Maintenance
4/5
Gary
GarySydney, NSW
  • 3 reviews

Concrete Pool Construction

published

Great professional Job by Rick and Laton and team of tradesman
Very happy with the whole process and would recommend their company to anyone looking for a concrete pool
Thanks again we are very happy with the whole process

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Value for Money
5/5
Cleaning & Maintenance
5/5
Paula Tufa
Paula TufaSydney, NSW

Amazing Pool!!!!

published
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Value for Money
5/5
Cleaning & Maintenance
5/5
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Perfect Pool and Spa!

published

Our new pool and spa has exceeded all expectations, very helpful team at Better Pools and Spas and a high quality product at a competitive price, they even moved things around to get us in for the Australia Day long weekend. Thanks Better Pools and Spas.

Ali
AliYellow Rock

Incredible experience!

published

Thank you to the wonderful team at Better Pools and Spas for our backyard paradise. We absolutely love, love, love our new pool!!! From the moment of concept through delivery of the final build, the staff at Better Pools and Spas treated my husband and I as valued members of their team, transforming the vision of our backyard oasis into a reality, surpassing our hopes and dreams. The entire crew was extremely professional, courteous, attentive and have been an absolute pleasure to work with. Every step of the way was handled professionally. Our end result was even more amazing than we had imagined and we would highly recommend Better Pools and Spas to anyone looking for a detail-oriented and super friendly company!

Great service and great pool

published

Dealing with better pool made my life so easy that they did everything as to my requirements.Always in touch and came onsite whenever needed

Questions & Answers

Anon A.
Anon A.asked

Is anyone else being threatened with a lawsuit by the General Manger of Better Pools and Spas? I put a negative review. It was factual but I’ve been sent emails to say to take it down or they’ll sue me.

5 answers
Better Pools and Spas
Louise P.Better Pools and Spas

Dear Daniel and Yasmin,

Your review was not factual. Writing anything on the internet anywhere about a person or Company that is not the truth is called defamation and we take that very seriously here.

Anon A.
Anon A.

It was factual but I’ve taken my review down as you ordered.

Pete
Pete

You should rewrite your review and advise product review website about their threats to take down your review. I agree with all of the negative reviews as my experience is the same. They don’t do the work, they want payment, threats from the company, expensive quotes on things they left off.

Ratherbeswimming
Ratherbeswimmingasked

We are having the same problem with this company. Absolute nightmare. Pool building has now taken over 14 months. We finally had the concrete shell poured but have now been waiting for over 2 months (!) for them to send out a tiler to finish the coping. Then all we need is the interior lining and the pool equipment installed. We have calculated that with the money we still owe them for the last 2 payments (about 30% of the total cost), we can easily get our own tradies in to finish the job and be swimming by Christmas (they promised us we'd be swimming by last year Christmas!) So we're wondering whether we can terminate the contract with them and just finish the last few jobs on our own. Contract is very unclear about this.... has anyone considered terminating the contract with a pool company? Experiences/tips?

6 answers
justrusty
justrusty

We were told by September...now it's by Christmas. It won't happen :(

Pool Heartbreak
Pool Heartbreak

We were told the same thing - seems like we are all in the same boat.
Very dishonest

Not OK
Not OK

I'm in the same boat, all they have to do is install the interior and pool equipment maybe a 2 day job at the most, paid up and been given nothing but the runaround for the last 4 weeks! I don't understand why they can't book a date in! Anyway, got a solicitor looking into the contract this week , maybe I can get my own contractor to finish the job and make them pay for it! I,ll wait to see what she says and go from there!

LGL
LGLasked

Have they finished yet? We are having the same problem.

1 answer
sarahwwww
sarahwwww

Yes but was a total nightmare filer chlorinator was all set up wrong . Got it fixed at last but God what a nightmare they were God help us if we ever need warranty issues resolved ....0

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