Betts

Incredibly disappointed by the no return policy. Buyer beware, they will refuse to provide a refund and as I got quoted by the sales person “we are not legally required to provide a refund” and offered me a store credit only, which can not be used online. Instead of a store gift card which is standard these days, I got a credit note written in a bit of scrap paper.

Dear Betts Team, I wanted to take a moment to praise two incredible team members Naomi and Christina, at your store in Erina Fair. They have been absolutely outstanding — so helpful, kind, and knowledgeable. They clearly take immense pride in their work and deliver customer service with genuine enthusiasm and passion. It’s rare to meet people who… Read more

care so deeply about providing an exceptional experience. Ive never met someone with such enthusiasm and passion in customer care in such a long time. They both have such beautiful, bubbly, and genuine personalities, and have always been so helpful during my visits. I’ve visited the store multiple times over the past few weeks, and both of these amazing women have consistently stood out. They are truly huge assets to your team and deserve to be recognized for their exceptional service.

I have been buying boots from Betts doncaster for so long I love their mens boots when I go there to buy boots I usually get 2 to 3 pairs. Was not happy when I went there today 9 November 25. Looking around for boots can't see any asked sales person where are the mens boots was told it's only a woman's shoe shop now. I said to her really don't… Read more

women have enough shoe shops that they are now taking my shoe shop. It's very disappointing that this had happened now I have no idea where I'm going to get my boots. Just so you know Betts men wear shoes to ☹️☹️☹️

Exceptional Customer Service – Betts customer service is beyond anything I've ever experienced, long story short, I had shoes on order, Betts requested to provide a credit note as they had run out of stock, however when I asked that I really really wanted them, Jenn tracked a pair down from interstate and they are on their way. Thank you for taking the extra care. Amazing service, amazing communication. I will forever buy shoes from Betts first! Show details

Great customer service highly recommended Hobart store – I brought a pair of shoes from a lady called Katie she was amazing at customer service and very busy but still took the time to help and find me a shoe as my feet are hard to fit into some shoes and have trouble wearing them with comfort Airflex helped. I left feeling great with great customer service highly recommended Katie and would go back again to the Hobart store Show details

No complaints at all.... 100% happy with service – I cannot praise Betts enough, I am having issues with a pair of shoes I purchased, the customer service team are going above and beyond to help. Show details

Most uncomfortable sandals I have ever worn. They actively push my feet out the back of them. I've worn them three times, each time taking them off shortly after. It's too late to return them and I am out money for shoes that refuse to stay on my feet. Bought the Meadow Footbed Slides. Show details

First purchase ever from Betts but never again... Purchased instore and attempted to return as boots were tried on with completely different outfit and didn't suit what they were intended for - no refund for in-store purchases?! These were part of the wide fit range so try-on essential. Couldn't fault my customer service both purchasing and… Read more

returning but what a terrible policy and decision particularly for those working in-store on thereceivingend of customers caught unawares. This absolutely needs to be disclosed at try-on or purchase, I am now stuck with an expensive pair of boots I'll likely not wear and will definitely not shop at Betts again nor recommend

I bought what looked like very nice Airflex loafers in my usual Betts size. When they arrived, they looked lovely. I tried them on later intending to wear them that day. Shoes were too tight across bridge of my foot and not long enough i.e. too small. Went to my local Betts store today to return shoes and get a refund: shop has disappeared! I… Read more

searched for the shop in the centre and then looked online to discover that the store is permanently closed. Yes, I am another customer who has been ripped off!! Well, what's the point of trying to return them via mail considering the reviews of this so-called shoe store with nobody having anything positive to say about them, including me. I'll just have to cop it sweet, actually cop it sour, and let it be an expensive learning curve. Waste of time and money!!

Betts closed my local store which made it difficult for me to return an item. I tried for several months to locate the store thinking it had relocated to another spot (I don't go to this shopping centre often!), only to finally find out it had closed down and my nearest store is 30 minutes away. It is clear to me that upon purchasing the item,… Read more

the incorrect size was boxed up. Yes, I tried them on, but I am a size 9-9.5 - these shoes are a size 7!

I have only ever worn these shoes in the store - never anywhere else as they didn't fit when I put them on. Now they will not accept a return and give me a refund, stating I purchased them too long ago, and that they are worn!

Very disappointed in these boots and in Betts -- Zena stiletto knee high boots in patent dark cherry red: I pre-ordered these boots, bought them online, and upon receiving them, I'm so disappointed in their design -- I can't zip them up because they're too tight and too small in their circumference around my calves! My calves are not even large,… Read more

around my calves are 14 inches, 36 cms fully around my calves. These boots are so pretty, and they're the first boots I've ever bought that will not do up around my calves. Way to disappoint, Betts! And this is the third time I'm writing this review, because Betts has failed to publish it on their website even though they have my email and name and proof of purchase! Wow, Betts.

Extremely disappointed with my recent experience with Betts Shoes Belconnen ACT. Ordered a pair of shoes on March 16th, promised delivery within 3 days. It’s now March 29th—no shoes, no updates, no accountability. Store staff claim it's “out of their hands,” blaming the warehouse. This is unacceptable. The lack of communication and failure to meet… Read more

promises feels either neglectful or intentionally deceptive. Trust in this brand is completely shattered. Would not recommend this store to anyone looking for reliable service. For proof my: Receipt No.281560850521, Sale Code 052801261558

My bad for shopping online!!! Got a pair of shoes delivered but they were extremely uncomfortable so sent them back that day. That was 4 weeks ago. Refund has still not been issued. No replies to emails or online chat even though the online chat says they reply in a few hours. Email says they reply within 3 days, that doesn't happen either. No… Read more

phone number to call to actually speak to anyone. Poor quality in shoes and customer service. I'll never shop here ever again!! I suggest you don't either!

Do not buy online! Their customer service is shocking… It took days to get a response as why my order 2 weeks prior hadn’t still been dispatched, to get a response finally to say that one of the pairs aren’t in stock… who knows how much longer to the other pair get dispatched… Better off going instore.. if I could give less than one star I would Show details

Buy in store to avoid online customer service – Worst customer service. Placed an online order on 31/1. Emailed on 4/2 enquiring an update of order dispatch email, as stated order dispatches within 1-2 business, as per express postage. Response was “a delay with your order, and we have escalated to the team”. It is now 11/2, no follow up email, order has not been dispatched as the recommended… Read more

phone app to download Shop, states “order not found”. Can’t get in contact to talk to anyone; overseas service team does not respond to emails. Requested help from an Instore Betts Manager, who tried to call, but the team was “not taking calls now”. Service is a joke.

No refund ofdered – I purchased a new pair of sandals that were too narrow for me. I went back into the store for a refund and nothing, 4 days after purchase and they only offer an exchange or credit note. What, it's 2025 - I would never buy shoes from Betts again. What a terrible customer experience!

Long delays – Purchased online - said that shipping will occur within 2-3 days (understand that it is slow after Xmas) but didn’t receive any information after 2.5 weeks. Submitted an inquiry - didn’t hear back for 3-4 more days. They said there was no stock and finding a shop that has stock to send the shoes. I mentioned I was disappointed with this and that I… Read more

wouldn’t have purchased if I knew it would take this long. Got offered a $10 off voucher only and an apology. A voucher that I will not use. Shoes finally arrived after another week……

Worst store I’ve ever bought from – Sells shoes that will fall apart after a day, you’ll be lucky if they last a month. Customer server is a train wreck as well and won’t listen to your concerns and will blame you for their shoes falling apart with normal use.

Terrible customer service – I've not shopped with Betts before. My order arrived and they were the wrong colour. I asked for an exchange for the colour I ordered. I was told that was possible, but when I sent the shoes back was told the 'systems weren't set up' and they would be refunding me. I was refunded $20 less than I paid due to 'a handling fee' a handling fee for a… Read more

mistake at their end. I was then told if I ordered the pair I wanted, they would refund me the shipping fee. What on earth kind of service is this? I will not be purchasing anything from them again.

ZeroE - Worst made pair of shoes ive ever had – Bought a pair of ZeroE work shoes, within two months they have fallen apart in the following ways: shoe laces shredded (in the first week) shoelace eyelets fell out of shoe soles coming off the heel soles have split in half fabric on top sides has torn open where the shoe bends on top of this, every time i wear them i get static shocks from every bit of metal i touch. they also hurt my feet.

Don’t shop here! – Their return policy is awful! Purchased two pairs of boots and after getting them home realized they didn’t quite work so wanted to return. There’s a tiny sign by the cash about not offering refunds that I admittedly did not see. No one mentioned their return policy when I initially checked out. I would say not doing refunds is pretty out of the… Read more

usual for retail stores and warrants some actual warning of the customer. The cashier was so rude about it too. I got a store credit (which is a sticker on a piece of paper?! It looks like a 3rd grader made it) and it’s not even usable online!! Pretty subpar business practices in 2024. Will use my credit and then never shop again. Do not recommend.

Absolutely disgusted – I shopped at Betts over 10 years ago and loved the quality of the shoes, but now, after buying the men’s shoes, they’re an utter disgrace. Expensive disposable trash, not fit for purpose at all, cheap and nasty. I have no idea what I was thinking buying them, as I liked the look. If you want quality and comfort, spent a little bit more on Aquila… Read more

or Florsheim for men’s shoes as they actually don’t fall apart quickly or absolutely wreck your feet like Betts mens shoes do. Sadly, I feel this business will go down hill quickly and rather soon having seen the way others feel on here too. What an extremely disappointing state of affairs this is.

Will have to keep looking for that comfy shoe! – Bought Zeroe Masie silver sneakers in the hope I had finally found a comfy shoe that I could wear all day. They were great when i tried them on. Unfortunately, within no time of wearing them the zips came undone. I loosened the laces, but still, the zips undid. They really hurt my feet by days end too. Cannot wear them standing or walking for the 5hr shift I had. Sad they didnt live up to my expectations. Still on the lookout for that comfy shoe! Show details

BERMUDA sandals black – Purchase black bermuda sandals. use it for about 2 hrs maximum it scrape my skin over my front foot didn’t really think it was that bad until after i comehome, it was so painful i contact kotara branch where i purchased it staff was not very helpful suggestted to ring back a wk later when the manager is back to work which the time frame for my… Read more

return would be expired and i can no longer return it;( and i was told they don’t accept return unless the shoes is faulty or broken. I would never ever buy there again, and will not recommend this sandals very uncomfortable to wear, dont waste your money!