250 reviews
I recently purchased some earrings from the Bevilles online store. The site was easy to navigate and l had a lot of choice for the style of earrings l wanted. There were a number of different methods of payment which meant l could use the method l wanted. The order and delivery time were quickly confirmed and the delivery was very prompt and was… Read more · 1
in fact a day early. The earrings were superb quality and significantly less cost than Amazon, Ebay and other jewellery retailers. I will use Bevilles again and highly recommend them.
Rubbish customer service is pathetic, lost my click and collect order when found was treated poorly when had to arrange a family member to collect they just chucked the bag toward him on counter turned their back and walked away. Will never step foot in another bevilles store again Show details
$430 gold filled bracelet began to break right on 13months. it was splitting at the seem of the bangle. not normal wear and tear, fair enough if the colour was fading but that’s a manufacturing error. was told it’s a ‘piece that’s not meant to be worn regularly’ never did and never did it state that when purchasing the bangle. they have no interest in resolving issues with their products ! escalating to consumer affairs
Hi Rebelhoddinott, We’re sorry to hear about your… Read more
Reviews with attachments
My husband had bought me a Tapered Tennis bracelet from Bevilles , Merrylands for my Christmas gift. At the time the printer wasn't working as Michael Hill was acquiring the business the sales staff advised he could go to Bankstown and request the Valuation paperwork there to be printed. I went with my husband to Bankstown and the Store Manager… Read more
was so un helpful and rude and very dismissive. Her staff members Basal and Cynthia could see i was frustrated and jumped in and offered to sort the paperwork out so i wouldn't waste time having to drive back to Merryland's for the paperwork. I just want to say Thank you and Bevilles is very lucky to have you both ! Also the sales staff in Merrylands are also impressive and very helpful.
- +1
Purchase of expensive Casio watch – So like most people, I jumped online and saw this website has quite a bad review, So I did the following, I first contacted them online to enquire about the purchase of the new CASIO watch , it at 20 percent of what a bargain, but due to negative review I was reluctant. So I wanted to make sure it was in stock. to my surprise, the customer… Read more · 1
service from a person name Fin was outstanding, he replied me ASAP, at first it wasn't in stock, then I requested to be put on a wait list which Fin did for me. he contacted me few days later saying that they are in stock and did up a invoice for me so not to miss out. I replied to ask if I can have pics before etc. but he didn't reply which again had me worried. but turns out Fin was on leave for a day and replied the next day. Even though he couldn't send pics he assured it comes direct from the Company, I figure a watch direct from the company surely can't go wrong. there no misinterpretation and plenty of unboxing videos already online to go with so I took the chance. I am not a watch collector so this is a huge purchase for me, Almost 40 year old and this is my biggest purchase jewelry wise for myself, it not going on some wall to stare at. lol, it going to be used daily. So now the next part, the wait for the package, I was given a complimentary upgrade to express which I was very appreciative of. Tracking it daily, today it arrived, I wasn't at home went to the post office and i collected it. I have attached photos of the unboxing. All is in order, no complaints what so ever. It was tracked very well with AUS POST and came quite fast, within a week. It was double bagged and no damage to the box, (i'm not a box keeping fan , As I actually want the watch but I know some people are) I promised FIN and myself to do a honest review and I have. thank you , Give Fin a pay rise lol, Almost everyone was like it probably be fake for that price, But I don't think so, it comes with the certificate and warranty stuff you get with any Casio watch.
Customer service – Good customer service. Covid pandemic stores closed and assistance given to help with return and refund after emails to cusyomer service issue finally resolved Show details
Hello Alice, Thank you for taking the time to share… Read more (+1 reply)
If i could give 0 star that would be great I purchased a 9ct gold-plated silver-infused bangle that tarnished badly without ever being worn. It was stored carefully in a box, and when I finally opened it, it had rust-like discoloration all over it. I contacted Bevilles expecting at least a reasonable solution store credit, replacement, or even a… Read more
proper explanation. Instead, they blamed it on “customer care” and offered nothing beyond a cleaning service. It’s frustrating to be told the fault lies with me when the product was clearly defective. Even clearance items are covered under Australian Consumer Law if they fail to meet acceptable quality — which this absolutely did.
I expected better quality and far better service. Sadly, this experience has shaken my trust in Bevilles, posting the review to future customers so they can make informed decisions.
Latest follow-ups
I’m a regular customer to Bankstown Bevilles for more than 6 years and I was so happy with all the staff working there, but yesterday morning there is a big manager (1st tike see him in the shop); it was 9:09am and the door was locked and this guy… Read more
was inside the store still sorting some jewelry inside the cupboards and I was standing at the front for about 10mins waiting for him to open the door. Finally when he opened the door amend I entered the store he didn’t even say hi or good morning, I felt this guy doesn’t have any customer service manner and I found out his name was ‘Garo’ I was so frustrated as I was in rush to go to work.
Follow-up · My last week experience at Bevilles was perfect and more than expected, the manager that his name is Gator was so friendly and very helpful and quickly came to help me and that was make me so happy and save my time
Positive reviews
I bought my grandma a necklace for her birthday from the bevilles online store. First thing she said was how beautiful it is which is what is advertised on the box so to be fair they knocked it out of the park and delivered atleast in my experience. Shipped out very quick and in great condition also. Would definitely shop there again Show details
I was at Werribee store on Sunday. The person who served us was Tahmeena was excellent. She was explaining the quality and different aspects of the jewellery. She took time to serve us and helped to get the piece. She has good communication skills. I loved to get served by the her. Show details
I’m a regular customer with Bevilles for more than 6 years, like to buy all my jewel left from this shop as quality of the product is perfect, all staff are very polite, helpful and friendly, especially the manager Isis and Asmaa and the rest of the staff
Negative reviews
If I could give them nought stars I would. Made a purchase online & they messaged me saying I needed to provide them with the type of payment I used & a screenshot of the deduction from my account, for unspecified security reasons. A little annoying but seemingly fair enough. Then, after several days of hoping the order might still be sent in time… Read more
for an occasion, they wrote me back saying they could not proceed with the order & could, “not specify a reason.” I will NEVER again do business with these people. Just unreal.
Hi D, Thank you for taking the time to share your… Read more (+1 reply)
Find out how Bevilles compares to other Jewellery Shops & Brands
Know better, choose better.
Bought earring for my daughter as present. It turned out to be such poor quality product that it cracked during daily usage putting it on and off. My wife took it to the store waiting for half month and it came back with different damage that made it worse. The store manager told me it is not under warranty. The reality is that they damaged it on purpose so that they don’t need to repair it and claim the damage was caused by daughter. Show details
No stars, I am not surprised the Adelaide store has closed down. Terrible service, totally ignored. I had $400 in purse to spend. I was invisible to staff that were not busy. Went to a different jewellery store in Rundle Mall. Very disappointed. Show details
Recent reviews
I bought an engagement ring just over 12 months. Nothing but trouble 1st I got it resized and the jeweler dipped it in white gold instead. After weeks of arguing I got a replacement 6 months a diamond fell out of the band, replaced under warranty Now the main stone part has fell out, apparently not under warranty $200 to replace and fix the claws. Just over 15 months and need fixed!!! Show details
I ordered sleepers to realise they were only 10mm wide when I opened the box. They have refused to exchange them for the larger size. If the description had of said children’s size or for nose piecing I would not have made the error. Not cheap $149 Show details
All options I tried refused. Bought new ones elsewhere.
I have bought a Seiko which for $500.00 from the Bevilles store at Miranda from day one the watch was faulty not keeping the right time after 3 months of purchase Itook it back to the store the girl or shop assistant did not want to help me with the problem and she spoke to another girl and told me will send it away come back in 3 month i told… Read more
her I want my money back she said we can't refund you missed out by 2 weeks the experience will people i will never go back to this again stay away Bad news.
I purchased a brand new watch for $800. When I received it, it was not well packaged. Not sealed. And on box it was written there was no book. The watch wasn’t wrapped and had finger prints all over it. When I questioned if it was floor stock they refused to acknowledge this. So after a complaint they said that no item is sold sealed and it’s… Read more
all floor stock. And their only solution was to give me a $25 refund. And they said everything is going online now and mostly there are no instruction manuals. Which is not true of G-shock watches. I called Casio and they told me that all their watches are sent sealed to shops/retail and all should have manuals. So beware of purchasing online from them. They false advertise. Would never buy from this retailer again..
I entered Northland shopping center Beville's, and one of the staff, Iman she is incredibly helpful excellent customer service and very professional on what she does. she looked after me very well and served us with ultimate care ill definitely be visiting very soon again!!
Sonically screwed over (waste of money ) – Don't buy these sonic cleaning units . They discontinued the fluid and expect you to order off ebay or Amazon. They stated that they couldn't post the liquid but then state that ebay and Amazon can . So annoying as the fluid was the only good part the unit itself is rubbish and I will return it to the closest store
- +3
In shock not silver its broken – Oh my God this bracelet was suppose to be silver,the latch went black and it broke in half ,while doing the dishes I couldn't beleive it,the whole bracelet fell apart had to gather all the pieces in my sink ,thank God I had my plug in ,a silver chain broke in half,I buy expensive jewellery,and this bracelet is definitely not silver it looks dull… Read more
when I polish it with Goddard's polishing cloth it's cheap and nasty the latch has gone black, it states its silver its not ,I pray my sisters dosent break she loves hers,also they won't send another one,as I have to send it to be repaired ,so I have to copy the Barcode and send it,they were good about returning it,and repairing it,by the way these braclets were purchased in DecemberMy sisters bracelet broke when she was in bed,broke in the same place as mine ,sent both back to be repaired,this must be a fault with them,had to take them to fair trading ,they won't refund or replace and accused me of breaking the chain myself,and my sisters broke in the same place,you buy a piece of jewellery to wear not to sit in a box they were purchased in December 2024 they have a 12month warranty they are not honouring do not buy from this Jewellers there jewellery is cheap and nasty,do not buy off this Jewellers how can two bracelets break in the same place,they sent them back there with my Jewellers now sending photo
Hi Angel! Thanks for reaching out and sharing your… Read more (+3 replies)
Find out how Bevilles compares to other Jewellery Shops & Brands
Know better, choose better.
Avoid these jewellers, inferior products – Bought in a bracelet in December to give to my granddaughter for her birthday in January. Looked nice when it arrived. Left it in the box and put it away, so never touched or worn. When I opened the box tonight to check before wrapping it was all tarnished, looks disgusting- could not give as a gift ! Could have spent a fraction of the price and… Read more
got a better quality product from Kmart ! Stay well away from these “so called” jewellers. Very inferior product.
Hi Susan, Thank you for taking the time to provide… Read more
Dishonest, baits business – If there is 0 rating, I will rate 0 with no doubts at all. They can give any nonsense reasons to cancel your order just may be you use their $25 credit welcome bonus for extra discount. I can see other people experiencing same as me here. Don't trust this company, baits.... waste your times and may be not the quality product. People won't support business like that.
Not honest company!!! – I saw that so many people experiencing that online order is disgusting at Bevilles. Don't trust their $25 welcome discount, baits. Don't do an online shop with this company! We ordered 3 days ago and received an email saying doing security check asking the screenshot of the bank transaction and saying it will take another 2-3 business days to… Read more
process my orders. It is unbelievable to take that time to process the orders. Firstly, I had to verify the payment with the code sending to my registered phone already. I understand the important of protect online shopping. However, the policies and process that Bevilles is unacceptable and takes such of the times to process the order. Very bad experiences!!!!!!!
Online order accepted not supplied and not fully refunded – I ordered a discounted item online, lured with a $25 bonus credit, so I then added a couple of other things to get free shipping. A couple of days later, I'm told they can't supply the discounted item, and refunded the cost less part of the bonus credit. So I'm penalised part of my bonus credit (which was off the total order, not individual… Read more
items) after they accepted my purchase online, but then were unable to supply. Don't get baited into buying additional items with discount items and bonus credit that they'll not honour.
Dear Nellie, Thank you for sharing your feedback, and… Read more
Happy Seiko buyer – Don't look past these guys buying your next watch,very helpful friendly and willing to negotiate and price match or beat others unlike Angus and coote and others,,,11 out of 10 Show details
Very disappointed – Bought a ruby and diamond ring for my daughters 21st in July and in November one of the diamonds had fallen out. Took it into a store and they sent it off to be assessed and we got a phone call saying it wasn’t a manufacturing fault. Ah huh!?!? How can that be? Have to pay $95 to get the stone replaced! Obviously poor quality!
Online Order not fulfilled as promised – If I could give 0 stars I would for actual shopping online. Beville customer service person was at least helpful..but alas to no avail for getting my order fulfilled. Ordered earrings and necklace on 12.12.24. Necklace arrived from Melbourne(to Sydney) in 13 days with Aust Post...earrings were supposed to leave Shellharbour store(1½ hrs distance)… Read more
on 22nd...still waiting! Customer service followed it up and was promised it would be sent end of day 5.12.24. Still waiting! Was given a $25 discount code...kick in the teeth as you have to spend more $$ to get that discount plus delivery! What a joke! Just got a refund...after complaining YET AGAIN. Have bought many things from Bevilles..NEVER AGAIN ONLINE. Problem is their stores have limited stock of specials. I'll stick to M.Hill, A & C, Prouds or Goldmark from now on. VERY VERY DISAPOINTED My advice...go somewhere else.
Very tarnished and bad products – Very bad products, bought from savings and was about to cry , bought a necklace and was so disappointed, was tarnished and not even lit like gold ,two more products on the way, i regret buying, please let me know if they can refund or how to refund, they shouldn’t have sent such products as even they can see ,they need to stay in the costumers place, trust broken
False Claims of Quality—Avoid This Store! Bracelet Rusted Before I Could Gift It – I purchased a bracelet from this store a month ago, advertised as 9ct yellow silver gold-infused. I kept it safely in its box, intending to gift it, but when I opened it today, I found it covered in rust! It hasn’t been worn even once—how does this happen to a product of supposed “high quality”? I am extremely disappointed. For $100, I expected… Read more
durability and quality, not a rusted item that’s unwearable. This has ruined my gifting plans. I wouldn’t recommend this store to anyone until they improve their product standards.
Highly recommend – Couldn’t say more positive things, watch was very quickly dispatched, unfortunately for me, I missed the memo from my son it needed to have a leather strap…which it did not, I returned the watch and the process was very quick and refund was done extremely fast. Definitely 5 stars and I will shop here again purely for the great service I received.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Rebecca, We’re very sorry to hear about your… Read more