Beyond Bank

Couldn't open account online because of "Error" on their end. So I called and asked what the error was. I was told because I had an account with them before now closed I couldnt bank with them again. How arrogant!! There are many other banks to choose from. Their lost Show details

Fees! Fees! Fees! Fees! Fees are all this mob care about. No other bank (other than this mob) charge you a fee if a Visa purchase fails, no exceptions! To say no to a transaction costs them nothing. Conversely, if the transaction succeeds, it’s free. How is that in anyway fair? Either way, the merchant’s bank processes the transaction and asks for… Read more

clearance. Exactly the same process for both. Send money to someone also with BB and guess what? There’s a fee for that! Use an ATM and guess what? There’s also a fee for that too! Deposit money into your OWN account at a post office? Guess what? Fee goes with that too! Put your PIN incorrectly at an ATM? Fee there too! Go to a branch, try to use the ATM? It’s not working! Go inside to withdraw your own money? Nope, fee goes with that too.This mob and their fees fees fees make the big 4 look good.

I once took this mob to court over their disgusting fees fees fees.

I also took out a Landlord Insurance Policy, a gift card was supposed to be sent to me for taking up the offer. Never saw that gift card, either.

Beyond Bank, aka United Credit, was suggested to me by a trusted friend. I regret that decision.

Beyond Bank says in their splurb that they're about 'Exceeding Your Expectations' and 'Going Above & Beyond' for their customers. I tend to disagree; let me explain... Whenever I phone Beyond Bank I'm told by their automated answering service how 'busy' everyone is and that my waiting time will be 15 minutes. On the surface this may sound… Read more

acceptable, however once the 15 minutes are up, I'm told yet again that there's a waiting time of 15 minutes, and so on.....after an hour+ of waiting on the phone, I'm still told there's a waiting time of 15 minutes! I think this attitude of Beyond Bank is insensitive (if not cruel) towards their customers.

Further to this complaint, there is a risk on my end when opting to receive a call-back service from Beyond Bank, ie. I have no way of proving the identity of the caller, who proceeds to request every item of security from me, short of what's the contents of my deceased mother's handbag!

Is this caller, who only provides their first-name, a [Content Removed]?

How can one prove the caller is not a [Content Removed] with [Content Removed] intent?

Is this what is meant by 'Above & Beyond' customer service?

I joined Beyond out of recommendations and I was looking for face to face etc. Couldn't fault them at the start they joined a larger bank and it went downhill, questioning all my transactions. I went to Bali and was not able to access funds abd yes… Read more

they were notified prior to departure to allow my card use overseas. The service was not quick luckily we had some cash to last the 3 days without card access. Recently I paid for another trip overseas and after declining my transaction 4-5 using my Visa, contacted the hotel to pay direct. Nearly 1 month later and funds out of my account the Hotel hadn't received my payment! All because I paid in Australian dollars and spelt the street address with a not e. I requested the funds be returned and made a formal complaint with AFCA. Totally disgusted with the service monies came back less the astromical service fees. Looking for another bank

I’m giving Beyond Bank 1 star. After careful consideration, I’m giving Beyond Bank 1 star. Their service was deeply disappointing. While they claim “we must take all aspects of a customer’s needs into account,” their rigid customer service approach feels dismissive. There are much better banks to bank with.

After 9 years together I finally married my fiance. We moved to a new house and so began the process of updating my wife's details ! Unfortunately, she developed Alzheimers and I ended up doing everything on her behalf. Host Plus took almost 2 YEARS… Read more ·  1

to get the details changed ! (My hair turned from gray to white in that time.) Suncorp took only 4 months.

So, it was a fantastic surprise that Catherine from the Cannington W.A. branch was able to do Everything in 5 HOURS (and that included transferring the money to a new bank) ! I was treated like a human being and not just a number. If we lived nearer, then Beyond Bank would definitely be my choice of Bank for all of our dealings. So nice to find an outfit that was more interested in People than Bureaucracy - well done !.

I have been with Beyond Bank for over 30 years and have, over this period of time, had term deposits with them. My husband and I had sold a house and had a substantial amount in a term deposit. When I contacted them to have this money withdrawn after it being in a term deposit for a number of years, I was given the run around, asked why I wanted… Read more

it taken out (we were lending it to our daughter to buy a home). Told I had to send them proof via a bank statement of who I was etc etc etc. It went on and on and on and on. In the end I went to their Morley branch to fill out paperwork. All staff there were lovely. Not the man at the head office in Adelaide though. I ended up yelling at him (which I never ever do normally) and telling him it was MY MONEY but to no avail. I was beginning to wonder whether Beyond Bank was never going to give OUR MONEY back to us. That was why I ended up going to a branch and thank God there was one in WA where I COULD go otherwise I hate to think what would have happened. This id*ot wanted me to send via email, documents that a scammer would just love to get hold of. When I told him this, I may have talked to a wall for the good it did. What started out as an exceptional bank has, in recent years, gone down to the depths. Be careful is all I can say.

They claim the bank is customer-owned. But customer service is non-existent at this place. I tried to open a bank account for my family trust because I have several accounts with BB and BB claims to be ethical. And what do I get in return? No clear reason as to why they won't accept my application except a passive aggressive reference to the risk… Read more

of money laundering. The staff are rude, unintelligible and incompetent! I got asked what I wanted to use the account for, why I was thinking of changing banks, how much money I had and why I want to bank with Beyond Bank. I've been through less intimidating job interviews! Clearly the staff at BB are trained to treat customers as though they're doing us a favour by even considering to open a bank account for us. I think the real reason they refused to open a bank account for me is because they couldn't be bothered nor do they have the skill to read the trust document. I'm done with this "bank" and moving everything to Commonwealth. So what I've done is empty my personal bank accounts with them and I will leave them inactive. I refuse to deal with this "bank" any further. BB is about as ethical as the big 4. But at least the big 4 treat customers with some respect. Unfortunately, I have to leave my meal and entertainment salary sacrifice account with BB because I have no choice. But that's ok, because this card enables me to use this bank's facilities free of cost with limitless withdrawals for $110 per fortnight deposits, and I don't have to deal with the rude staff, so I'm not bothered.

You've lost a customer and I won't be coming back. And I'll be telling everyone I come across to avoid you like the plague. Not unless they enjoy having their time wasted, being insulted by supercilious and impertient staff, staff who don't understand banking, refuse to understand their customers needs, being kept waiting and spoken to like an idiot.

So, I am salary sacrificing, try to use the card, no, won't work at Woolworths, no, won't work to pay my energy bill, no, won't work to pay my rent, confirm card activated with bank. Then try to add it to wallet, no, that's not working either. I wish we had another option for salary sacrifice, I would choose any other option outside of beyond bank. Show details

I want to highly recommend and thank the staff at 100 Waymouth Street, Adelaide. I needed help with a transaction that could not be done online. They were very helpful and thorough and the transaction was successful completely in minimal time. Thank you to everyone in that branch. Show details ·  1

Worst bank ever, no customer services, person on phone have no information and have only one answer go to branch. Bank closed my account with money in without any notification unless i find out myself. I called the customer service and the lady was soooo rude and told me to go to the branch and get your money….she literally ordered me and treated… Read more

me sd if i am a criminal…..Its a scam bank, please avoid. Dont get trapped with their tagline that it’s customer owned. Better go with a reputable bank.

Push notifications not working in mobile banking. I’ve been trying to access help to troubleshoot for months now with no response. I’m a life member so that’s what twenty years of loyalty gets you at Beyond Bank. Who’s paying for their CANSTAR awards, then? They’re not being won because of superior digital functionality or customer service. … Read more

This bank is going down the toilet. It used to be a financial institution of which I was proud to be a member, now it’s just as big a joke as the rest of them.

8 Year Summary. We were $15k in arrears. Caused by severe financial impact as a result of and aftermath of the GFC. *ANZ Bank forgave an amount of $2k *NAB an amount of $5k. CBA an amount of $35k. BUT... BB referred us to the Supreme Court of South Australia. BB failed to provide the Court with our true Financial Position. We had not missed a… Read more

payment for 10 years. During a face-to-face meeting with the CEO Executive, we were told that the Bank had no appetite to carry out a thorough investigation into any of our many complaints. BB potentially broke the Law. BB has failed to provide any response to the matter. The objective of this review is to warn others to be very careful in any dealings with Beyond Bank. We are grateful to have Product Review as a forum for our warning to others.

Lots of calls and wasted time with automated menus. Requested call back,no call. More time on phone only to have the customer rep talk over me and miss key points of my enquiry so was unable to resolve. Can’t recommend this service.

Called the number to make a inquiry, Did the normal ,press 1 for this, press 2 for that. Whole phone call was 4mins and 33seconds. FOUR MINUTES AND THIRTY THREE SECONDS, never have I ever gotten through to any bank or company in this time. Got an answer, got on with my day 10/10 Blew my mind Show details ·  1

Contents Insurance Advised them in WRITING I wanted to cancel policy as theirs, ''lacks value'' TWO WEEKS IN ADVANCE. But hey, what did they do? They TOOK OUT THE PAYMENT for that next month DESPITE MY EMAIL!!!! HOW DARE YOU BEYOND BANK!! Im told that I NEED TO SPEAK TO THEM BEFORE THEY WILL ALLOW YOU TO CANCEL!! I dont remeber reading that in my… Read more

policy. YOU GOT A NERVE BEYOND BANK and after my call I find I might have to wait upto 10 DAYS to get it back! Took it out in a split second but upto 10 days to get it back! Your a disgrace Beyond Bank. I dont need to SPEAK to any of you to cancel. Your cheap tactics are so you may be able to TALK PEOPLE OUT OF CHANGING! Maybe if your bank rates/insurance werent so mediocre and uncompetative you wouldnt have these issues.

Edit: Since my review, Beyond Bank have contacted me and (I hope for good) rectified the situation. I have been a member for 40 years. I have recently encountered incompetence and a lack of consistency when arranging Power of Attorney for my father upon my mother's death. I gave the required documents to the branch, and was told, that's… Read more

everything we need. Phone call the next day, we need this, back to branch, 3 times in a week for extra items. Made a complaint over the phone, assured there was only 1 more document needed and could send via Internet Banking secure message, which I did. Now I receive a message saying they can't accept via Secure Message. I was at the branch location yesterday, could have brought it in, but had been told I could use Secure Message. Now document I have obtained (from a Doctor with their stamp) is not good enough. Every time I provide what they ask the goal posts move. I have no confidence left in their ability to manage accounts, and importantly people's money. As soon as I have my father sorted I will be moving my banking after 40 years of membership.

Exceptional service! A special thank you to Mr. Aman for his wholehearted support in securing our car loan approval. The entire process was incredibly smooth, and we received approval in just three days. We truly appreciate Aman's dedication—he is a real asset to Beyond Bank. Thank you, Aman and Beyond Bank! Show details ·  1

1. I can't transfer money to my daughter's account in the UK using my own computer - I have to go physically into the bank and then they charge me $20 for the pleasure. 2. I have been trying to transfer money to an account for my new car using the same computer I have used for years to conduct business with this bank - now it won't transfer the… Read more

money to the account because their 'system' does not recognize my computer - so I have to go into the branch - which is not open until Tuesday! 3. Tried to contact the bank Saturday afternoon and Sunday - but it's closed till Tuesday and all I could do was talk to a computer generated 'trouble shooter which could not resolve the issues and kept asking. 'How else could they help'. Business does not stop Saturday afternoon until Tuesday morning. 4. I can no longer get bank cheques.

I think their motto is 'Bring back the quill'.

Time to find a new bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Beyond Bank. Above and Beyond Service! – Thank you Michael for assisting me with my matter today! You are a credit to Beyond Bank! I love this boutique leading nationwide bank! As clients we still have branches to visit and human beings to talk to, who answer the phone promtly to offer whatever support one needs! I highly recommend Beyond Bank. I am in the SME sector and the personal attention I consistently recieve is truly appreciated! Show reply

Homeloan settlement mess – Lies, no clarity on process, didn't payout as per the signed authority, sent over due letter 6 days after on time payment, transferred my money between my accounts and charged a fee so adjustments were correct on their end. Disgusted. Never ever again. Stay away. Banking ombudsman audit is overdue.

"Computer says nooo" – Been with the bank over 37 years. Had all my loans (investment and home) with them. When the loan terms were up I was forced to re apply as if I was a new customer with having to supply pay details etc. Because my pay had dropped a little I was going to be forced to pay principal and interest on my investment loans - ridiculous! They basically… Read more

think that my pay is too low to afford the loans I've been paying off for many years and want to up my repayments on invest loans and make it harder for me to actually repay the loans.

I then decided to sell an investment because apparently "I can't afford it" and it's still a nightmare re applying although my pay has gone up much higher than when I purchased the properties and total loans have dropped significantly (paid off portion of the home loan). They won't simply accept a contract with a realestate agent for sale of the property (in process) enough to hold an interest only loan until sold.

Go elsewhere, they are a lost cause and data entry idiots in the loans department.

Inconsistent customer experience, long wait times. Challenging to communicate with – Very very slow to get things done. Unreliable and poor customer experience. Its worth paying a slightly higher rate and going with a major bank. I recently refinanced out of Beyond - and they weren't ready to settle on Pexa When I rang their call centre it took over 15 mins to get through

Beyond Woke – Beyond woke, no longer care for their members, too many amalgamations resulting in poorer service. Trying to pay tax bill, but exceeding withdrawal limits - "The daily transaction limit has been exceeded. Please contact us on 132585 to increase" Attempted to do this but after going through 2 minutes of their spiel, was advised estimated wait… Read more

time was 35 minutes. Looking at their website, they've gone overboard with exclusivity and forgotten about supplying a decent standard of customer service.

Ring in nose – So I went to rockingham beyond bank today to withdraw the Max off $3000,to be told buy this thing with a ring in her nose and tatts over her arms that the Max was $2000,I said really how long has this been changed for,the thing said 2months, I said well the last 4 days I've been taking out $3000 everyday with no problems at all from this and different branches where do you clowns find these lieing animals. Had enough off beyond bank

Customer service has declined – I'm not sure what has changed, but the customer service has really declined. It took eight weeks for my new bank card to arrive in the mail. During that time, the branch staff told me I would need to drive 25 minutes to another branch for in-person assistance, as they don't offer face-to-face service. This wouldn't be an issue if my card had arrived within a week, as it used to.

Australian Financial Complaints Authority INTERVENTION REQUIRED – For the last 2 Years I have been in a Dire Frustrating and at Times exceedingly distasteful argument with this bank when I fell ill and asked them for Help, after 6 years of always being in advance of my Loan, so much so I needed to contact AFCA to intervene to get BBA to finally come to the table of negotiations and then they continued to deny any responsibility we are still arguing, Stay absolutely away from this Organisation

run...don't do it – The website is a joke. Try to speak to a human .... Good luck Allow 2 hours of stress if you have a question, it's like dealing with telstra Show details