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Beyond Bank

Beyond Bank

Branches, Online
2.6 from 70 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(22)
(4)
(0)
(9)
(35)
  • Topic
    • Loan Application (13)
    • General Transactions (9)
    • New Account (3)
    • Credit Card Application (1)
  • Transparency
    3.5 (15)
  • Customer Service
    3.1 (19)


Security and customer service is a joke

published

I transferred a small amount to verify Osko would work for a transaction, and then tried to do the full amount. BB blocked my account and I had to wait until the next business day to get access again, which can be a long wait for a weekend. If they are going to do this, offer after hours support or offer some means to verify the transaction, possibly from another device, but a full lockout with no explanation !?
Took me 3 attempts to contact customer support on said business day to resolve the issue after long winded phone support and call backs.

Customer Service
TopicGeneral Transactions

tomvrrm

tomvrrmMetropolitan Adelaide, SA

  • 2 reviews

Another corporation who loves f+cking everyone over

published

Signed up with this company, you cant login. You'll follow all their cues around trying to reset your password because the one they gave you wont work, and you cant even do that.
Never use them!

Transparency
Customer Service
TopicCredit Card Application, General Transactions and New Account

Very painful to deal with I was approved for a car loan the not approved very embarrassing

published

Unprofessional,back flippers, misleading,slow,no understanding of car valuations.approved my loan then didn't approve my loan then lost my deposit very embarrassing was about to purchase a vehicle for $30000 which they only valued at $17000 they have no idea

Transparency
Customer Service
TopicLoan Application
Belle Thomas

Belle ThomasMetropolitan Adelaide, SA

Best bank ever!

published

My daughter has been shopping around for a car loan.
Other banks had been dismissive and uncaring but Beyond Bank was AMAZING!
Empathetic and supportive and talked to her not down to her. Don't go anywhere else, these guys are awesome.

Transparency
Customer Service
TopicLoan Application

Liam M

Liam MGreater Melbourne (Inner), VIC

  • 6 reviews

Car Loan Ordeal - Big Regrets

published
Transparency
Customer Service
TopicLoan Application

SY K.

SY K.South East Queensland, QLD

Car loan

published

Unfortunately my bank couldn't offer a competitive package for a car loan. After several weeks of researching I ended up going with Beyondbank. 1.5 years later and I've paid it all off. From start to finish my experience has been a painless process. Pleasant and professional!

Transparency
Customer Service
TopicLoan Application

Phil

PhilSydney, NSW

  • 4 reviews
  • 1 like

THE BEST BANK I HAVE EVER DEALT WITH !!!

published
Transparency
Customer Service
TopicGeneral Transactions and Loan Application

New Maths

published
Rom

Rom

  • 3 reviews

Great personalised service not available through the big banks

published

I dealt with a person on the phone for a car loan and all I can say is the rates were fantastic and the person went above and beyond to ensure I had the car within a matter of days. Awesome and easy to use online banking system as well.

Transparency
Customer Service
TopicLoan Application
LRB2019

LRB2019Peel, WA

  • 3 reviews

Amazing Customer Service

published

I have been with Beyond Bank since it was United Community and United Credit Union before that. I recently applied for a construction loan and not only did my representative get us the lowest rate going, she also has remained in touch with us even though she moved location. Any issues I have she always replies and/or fixes the day I email, even if it’s just to increase my daily spend limit. Their service has been incredible. She also made sure I had a better rate on my current home loan.
Can’t praise them enough.

Transparency
Customer Service
TopicLoan Application

Always receive great service

published

Went from one of the big banks to Beyond Bank two years ago and have been very happy with both service and rates. Customer phone service is always efficient and helpful.

Transparency
Customer Service
TopicGeneral Transactions

Gail

GailCanberra

  • 5 reviews

Failing time after time

published
Customer Service
TopicGeneral Transactions

April

AprilSydney

  • 2 reviews
  • Verified customer

Car loan application

published
Transparency
Customer Service
TopicLoan Application

Kathryn

KathrynGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Exceptional Service from start to finish

published

We recently applied for a car loan. Service received from Alice (relationship advisor) was exceptional from start to finish. Very efficient, detailed and friendly. Alice did everything she could to ensure our loan was approved and funded in a speedy time frame. We wouldn’t hesitate to recommend beyond bank based on our experience with Alice and their unbeatable rates and flexibility.

Transparency
Customer Service
TopicLoan Application
Wendy E.

Wendy E.Metropolitan Adelaide, SA

Beyond Redemption

published
Transparency
Customer Service
TopicGeneral Transactions
jo_k

jo_kPerth, WA

  • 4 reviews

Great Experience

published

Great experience with my local Beyond Bank branch after applying for a car loan online. Fantastic rates and such quick friendly service. I had my new car less than a week after applying for finance, unlike my previous experiences with other banks where the process dragged on for weeks.

Transparency
Customer Service
TopicLoan Application

steve64

steve64

  • 25 reviews
  • 10 likes

Excellent Service

published

I recently opened 2 accounts with Beyond Bank, as they have a transaction account which is virtually no fee and no fuss, eg, no minimum deposits, number of transactions or other conditions attached to it.
The process was quite easy online and the mobile app is first class.
A few days later, I received a phone call from the branch nearest me welcoming me as a new member ,( apparently customers are members here.).
He even gave me the direct number to the branch should I ever need any help with anything.
The only downside is the interest in savings is pretty low, but comparable to others.

Transparency
Customer Service
TopicNew Account

Ben

BenMetropolitan Adelaide, SA

Zero loyalty, no logic or care factor.

published
Transparency
Customer Service
TopicLoan Application

Andrew

AndrewCanberra

  • 4 reviews
  • 9 likes

Aged Pensioner Term Deposit

published
Customer Service
TopicNew Account

Golfmother

GolfmotherMetropolitan Adelaide, SA

  • 6 reviews

excellent service

published

Been a customer since the CPS Days 1997 , when the ANZ played around too much over a home loan and my partner suggested her credit union was better option , helped in getting want we wanted .
Very rarely need to visit these day as its all online and very easy to do transactions .
When i do go in its friendly and quick , but go after 11am because the early risers can clog it up at 9.30 to 11.

TopicGeneral Transactions and Loan Application

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