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Beyond Bank

Beyond Bank

Branches, Online
2.5 from 78 reviews

Reviews

2.5

78 reviews
5
(23)
4
(4)
3
(1)
2
(11)
1
(39)
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Tallora D.

Tallora D.Metropolitan Adelaide, SA

  • 2 reviews

I love it, but it's far from the best value

published
Transparency
Customer Service
TopicGeneral Transactions

Terrible service in recent COVID-19 times

published
Transparency
Customer Service
TopicLoan Application
Perth - WA

Perth - WAPerth, WA

Absolutely terrible concerning COVID-19.

published

Absolutely terrible. I have been with Beyond Bank for years and due to corona-virus have recently lost my job. They said I don't qualify for the hardship as I am a few weeks behind on my mortgage. Although I contacted BB the day I lost my job and they told me to wait. I then contacted them again and they said the credit side was too busy so someone would call me back. No call back, have sent a few emails and requested a call on the app numerous times. Finally called back and told NO as I was now behind on my mortgage and it has fallen further in arrears. Even though they were the ones who told me to wait. RIDICULOUS and absolutely no help or compassion whatsoever.

Transparency
Customer Service
TopicLoan Application
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This it terrible

published

I have been with this bank for 48 years and now out of work and unable to get work due to the corona-virus they tolled me they cant assist with mortgage assistance because i have a small amount in my savings by the sounds if it you have to be down and out before they will assist you, Think it time to find a another bank My trust with them has gone.

Transparency
Customer Service
steve

steveCanberra 2600, ACT

  • 2 reviews

Rubbish

published

I have been with beyond bank approx 40 years and must admit I slowly but surely watched their service for backwards they have so many fees for all sorts of stupid things now

Transparency
Customer Service

Condescending Behaviour by a staff person

published
Customer Service
TopicGeneral Transactions
KPP

KPPAustralian Capital Territory

  • 5 reviews

Just keeps going downhill these days

published
Transparency
Customer Service
TopicGeneral Transactions
ANUJ

ANUJGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Excellent Service.. HIghly Recommended

published

Had a very good experience dealing with this bank. Great Car loan rate of Interest and very clear in terms of terms and conditions and constraints.. Loan was done smoothly without any issues and settlement of the loan was done same day. Dealer was shocked to see that payment being made same day within minutes.. Highly recommended. Thanks Adrian and your team!. Thanks Beyond Bank!.

Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account

Security and customer service is a joke

published

I transferred a small amount to verify Osko would work for a transaction, and then tried to do the full amount. BB blocked my account and I had to wait until the next business day to get access again, which can be a long wait for a weekend. If they are going to do this, offer after hours support or offer some means to verify the transaction, possibly from another device, but a full lockout with no explanation !?
Took me 3 attempts to contact customer support on said business day to resolve the issue after long winded phone support and call backs.

Customer Service
TopicGeneral Transactions
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tomvrrm

tomvrrmMetropolitan Adelaide, SA

  • 2 reviews

Another corporation who loves f+cking everyone over

published

Signed up with this company, you cant login. You'll follow all their cues around trying to reset your password because the one they gave you wont work, and you cant even do that.
Never use them!

Transparency
Customer Service
TopicCredit Card Application, General Transactions and New Account

Very painful to deal with I was approved for a car loan the not approved very embarrassing

published

Unprofessional,back flippers, misleading,slow,no understanding of car valuations.approved my loan then didn't approve my loan then lost my deposit very embarrassing was about to purchase a vehicle for $30000 which they only valued at $17000 they have no idea

Transparency
Customer Service
TopicLoan Application
Belle Thomas

Belle ThomasMetropolitan Adelaide, SA

Best bank ever!

published

My daughter has been shopping around for a car loan.
Other banks had been dismissive and uncaring but Beyond Bank was AMAZING!
Empathetic and supportive and talked to her not down to her. Don't go anywhere else, these guys are awesome.

Transparency
Customer Service
TopicLoan Application
Liam M

Liam MGreater Melbourne (Inner), VIC

  • 6 reviews

Car Loan Ordeal - Big Regrets

published
Transparency
Customer Service
TopicLoan Application
SY K.

SY K.South East Queensland, QLD

Car loan

published

Unfortunately my bank couldn't offer a competitive package for a car loan. After several weeks of researching I ended up going with Beyondbank. 1.5 years later and I've paid it all off. From start to finish my experience has been a painless process. Pleasant and professional!

Transparency
Customer Service
TopicLoan Application
Phil

PhilSydney, NSW

  • 4 reviews
  • 1 like

THE BEST BANK I HAVE EVER DEALT WITH !!!

published
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Customer Service
TopicGeneral Transactions and Loan Application
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New Maths

published
Rom

Rom

  • 4 reviews

Great personalised service not available through the big banks

published

I dealt with a person on the phone for a car loan and all I can say is the rates were fantastic and the person went above and beyond to ensure I had the car within a matter of days. Awesome and easy to use online banking system as well.

Transparency
Customer Service
TopicLoan Application
LRB2019

LRB2019Peel, WA

  • 3 reviews

Amazing Customer Service

published

I have been with Beyond Bank since it was United Community and United Credit Union before that. I recently applied for a construction loan and not only did my representative get us the lowest rate going, she also has remained in touch with us even though she moved location. Any issues I have she always replies and/or fixes the day I email, even if it’s just to increase my daily spend limit. Their service has been incredible. She also made sure I had a better rate on my current home loan.
Can’t praise them enough.

Transparency
Customer Service
TopicLoan Application

Always receive great service

published

Went from one of the big banks to Beyond Bank two years ago and have been very happy with both service and rates. Customer phone service is always efficient and helpful.

Transparency
Customer Service
TopicGeneral Transactions
Gail

GailCanberra

  • 6 reviews

Failing time after time

published
Customer Service
TopicGeneral Transactions
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