Total Rubbish - can we put '0' for abysmal?
We joined United Credit 40 years ago. They were fantastic - personable, helpful and LOYALTY meant something to them. What has happened? They now do not listen, their staff are sarcastic and condescending - and do not know about banking. Simple questions posed to other banks were answered politely and efficiently. BB attendants were aggressive, sarcastic and lacked the basic ability to answer a question.
Compassionate customer care
Since moving our mortgage to Beyond bank, I feel supported by community and not business. The staff at the Seaford brach is always willing to help and understanding that my life does not match banking hours.
When I recently had to settle my husband's estate, the staff was compassionate and allowed me to do it as I was ready, even had tissues for me.
The Beyond bank system allowed this difficult time not to be complicated. I only had to deal with the staff at my branch, unlike our other bank that has a department for estate matters.
Forever grateful for the service I received
Beyond bank had our backs
We've had our mortgage with Beyond Bank for a few years now and ran into troubles with the pandemic. Their hardship team has been so helpful and compassionate. I felt like crying when we lost our income and thought we might lose our home and I actually cried after speaking to them they were so helpful. We used a Broker and hadn't dealt with the bank directly so didn't know what to expect. Some of my old colleagues certainly didn't get same service from their bank when they lost their jobs too. We have started making payments again - wont' be banking anywhere else anytime soon. Thank you, Beyond Bank!
Staff are not banking educated/trained.
3 weeks of trying to set up a batch banking for our strata. Each of our strata management people have been requested numerous times to come into the bank to sign etc even though we supplied all documents prior. Numerous phone calls and we are still not sorted as not all of 3 have access due to having an iPad or phone access.
This is primitive. Staff are pleasant but ill informed and obviously not bank experienced or knowing of the bank system and we couldn't believe one of your staff when we entered the seaford branch and asked for a particular staff member she looked blank and said she wasn't there then after a silence pointed to that staff member sitting across from her in the customer area. We doubt we will continue with this bank...
Moved back to ANZ after they refused to extend our line of credit. Our $500000 home wasn’t good enough for them. ANZ welcomed us back. Found out also they were about to charge their customers for Redi ATM withdraws. ANZ allow you to use the machines of the 4 Major banks for free. I could only use one word to describe this bank “pathetic.”
I recently returned to Beyond Bank after trying a few others in the last year or so.
I had no trouble opening my accounts online and the internet banking and mobile banking app are quite good and easy to use .
I did have an issue trying to setup recurring payments in the app, funny thing is once I received my cards and activated them, the app let me set the payments up, now working fine.
I received a phone call earlier this week from Sam in the Adelaide call centre welcoming me back as a member and giving me some direct contact details if I ne...
Save yourself the stress. Don't use.
Beyond Bank is a bank that adds stress to your life. If you want a bank that you are able to pay accounts stress free then Don't use Beyond Bank. I have only been with them for about 12 months. But will be going else where in the future. When paying with bpay note it can take long time if at all. I did payments 3 business days ago and still are not there. I phoned beyond Bank and they said could put in a reversal however there is a fee. Please save yourself life is harder than with out this bank making it worse.
I love it, but it's far from the best value
I have been with Beyond Bank for over 20years, since it was called CPS Credit Union and I have loved them and always recommended them. Their customer service, ease of online banking + app use and in branch services and reliability have always been awesome. In fact their telephone service was instant access to a human to chat to, unlike many other business', until about about 2years ago, now it's usually up to a 10mins wait time or call back time, no biggy. I guess they got more popular.
Until today however, I've had no reason to leave. Unt...
- Beyond Bank
- Verified customer
Terrible service in recent COVID-19 times
Hi, I have been with beyond bank for several years now. Since losing my job because of the recent events regarding COVID-19, I assumed I would of been entitled to a mortgage deferralswvt until this whole disaster blew over. I was in touch with beyond bank as soon as I was a loss with my employment, only to be told someone would contact me ASAP regarding my situation. Two weeks later I was contacted and explained I didn’t qualify for the COVID-19 hardship programme as I was in arrears from the last two weeks I had been awaiting a call back from ...beyond bank. I explained that if I knew this was going to be the case I would have tried to pay the money on the spot to qualify for the COVID-19 mortgage exemption. Now I am in arrears because I was told to receive a call back, and also expected to pay the arrears before they will even consider an application for a deferral.
Absolutely terrible concerning COVID-19.
Absolutely terrible. I have been with Beyond Bank for years and due to corona-virus have recently lost my job. They said I don't qualify for the hardship as I am a few weeks behind on my mortgage. Although I contacted BB the day I lost my job and they told me to wait. I then contacted them again and they said the credit side was too busy so someone would call me back. No call back, have sent a few emails and requested a call on the app numerous times. Finally called back and told NO as I was now behind on my mortgage and it has fallen further in arrears. Even though they were the ones who told me to wait. RIDICULOUS and absolutely no help or compassion whatsoever.
This it terrible
I have been with this bank for 48 years and now out of work and unable to get work due to the corona-virus they tolled me they cant assist with mortgage assistance because i have a small amount in my savings by the sounds if it you have to be down and out before they will assist you, Think it time to find a another bank My trust with them has gone.
I have been with beyond bank approx 40 years and must admit I slowly but surely watched their service for backwards they have so many fees for all sorts of stupid things now
Condescending Behaviour by a staff person
I have been with this bank for over 20 years and have never had an issue until now. A staff person was condescending for the second time I spoke with her over a two week period...not "remembering" I had spoken with her at all. She was very quick to accuse me twice of tampering with my internet account hence my card displaying a random faulty chip alert.The staff person continued to say there was no issue with my card as I was still using it. True...... however the card can only be used by inserting it into the terminal "What was my issue?"I en...joy the benefit of pay wave......I asked twice for the staff person to stop accusing me as I am well versed with the internet... and banking. Alas the staff person wanted me to log on in store so she could check!! I was not willing to pay the $10 fee for a new card as I was not responsible for it being faulty and made my wishes known.The staff person stared blankly and finally said I will be issued with a new card fee waved"just this once"Ohhh Geeee thanks......did I have to fight for a new card ....clearly I did........ohhh maybe the cost came from her pay .........
Just keeps going downhill these days
I've been with this bank for at least 25 years or more, but since it became Beyond Bank, it's sort of changed and not for the better. Today I discovered that it cannot even accurately record the correct date of the last transaction for one of my payees, but shows as the date of the last payment, a date that doesn't appear on the full list of ALL transactions. And I discovered this when I went looking for a scheduled transfer I set up last week, but I could find no scheduled transfer listing on the site, and although the SCHEDULE PAYMENT option ...is clearly shown, there isn't any facility for us to actually VIEW such scheduled payments. That, apparently, is only available for BPay payments, not transfers. So I call the bank to find out what is going on - both with scheduling payments, and the inaccurate transaction records. After holding on for 10 minutes or more, I got a chap called Renee. Two minutes into the conversation, he just hung up on me. Do you think I am feeling disposed to ring again, and hang on for another 10 minutes or more? Nah. I'm sort of fast reaching the conclusion that Beyond Bank is no longer worth the effort.
Excellent Service.. HIghly Recommended
Had a very good experience dealing with this bank. Great Car loan rate of Interest and very clear in terms of terms and conditions and constraints.. Loan was done smoothly without any issues and settlement of the loan was done same day. Dealer was shocked to see that payment being made same day within minutes.. Highly recommended. Thanks Adrian and your team!. Thanks Beyond Bank!.
Security and customer service is a joke
I transferred a small amount to verify Osko would work for a transaction, and then tried to do the full amount. BB blocked my account and I had to wait until the next business day to get access again, which can be a long wait for a weekend. If they are going to do this, offer after hours support or offer some means to verify the transaction, possibly from another device, but a full lockout with no explanation !?
Took me 3 attempts to contact customer support on said business day to resolve the issue after long winded phone support and call backs.
Another corporation who loves f+cking everyone over
Signed up with this company, you cant login. You'll follow all their cues around trying to reset your password because the one they gave you wont work, and you cant even do that.
Never use them!
Very painful to deal with I was approved for a car loan the not approved very embarrassing
Unprofessional,back flippers, misleading,slow,no understanding of car valuations.approved my loan then didn't approve my loan then lost my deposit very embarrassing was about to purchase a vehicle for $30000 which they only valued at $17000 they have no idea
Best bank ever!
My daughter has been shopping around for a car loan.
Other banks had been dismissive and uncaring but Beyond Bank was AMAZING!
Empathetic and supportive and talked to her not down to her. Don't go anywhere else, these guys are awesome.
Car Loan Ordeal - Big Regrets
After lodging a car loan through Beyond Bank, it is instant regrets. We were initially attracted to their low interest rate of 5.49% p.a (5.73% comparison), however, that is obviously all talk and no action - we had all of the documents ready from the dealership, deposit paid, and we knew to be in a good standing financially, hence why we booked the car in prior to getting finance. We were quite happy with the initial setup of the loan to obtain a pre-approval, although that's when things started getting worse and the whole deal went down the d...rain. After waiting days to hear back from the "assessors", we were greeted with further conditions to the pre-approval. After running through the nitty-gritty details and verifying the conditions on our end, it was yet again sent to the assessors who again took almost a whole week to get back to us - this is starting to seriously drag out as long as it possibly can. They come back with further conditions such as employment checks, despite providing all of our bank statements, ATO documents, all of our personal ID (Medicare, License). After this whole ordeal, we were advised that despite being advised our application was strong multiple times, during the initiation of the application up until mid-way - where things just turned for the worst and we were advised that our application was not looking good. With all these impossible conditions, it seriously makes lending impossible through this company. Whether you have a clear savings record, clean credit history, healthy upfront deposit (35%), they still do not care and can only see the benefit it will bring to the company. After spending over a week back and forth (over 35 emails and multiple phone calls), we ended up having to cancel our application and decided to not move forward as we receive further conditions which literally gave us no chance what so ever - quite ridiculous if you ask me. We initially had a good experience with the application as well as our assigned agent, however, it turned bad and the agent started to get very passive-aggressive with me as he possibly had wasted time on this and maybe doesn't get a kick back/commission now that the loan hasn't gone through? Who knows, it's frustrating for us all, especially when we're going around in circles like a headless chook. We ended up getting finance elsewhere, all of the documents were submitted at one go, assessed and approved all within 24 hours - we are now up to the final stages, and 48 hours later, it looks like our loan has been approved. Despite having all of my documents ready for Beyond Bank, we got no where in over a week (7 business days + Sat + Sun), instead we ran around in circles. I definitely would not consider this bank in the future whether it be as a lender or as my financial institution. Waste of time, effort and definitely a waste of mental capacity.
Questions & Answers
Where do I find personal loans
Beyond BankBeyond Bank Australia
Personal loans can be found here: https://www.beyondbank.com.au/personal-banking/car-loans-personal-loans.html
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.