Not happy at all opened a account transfered money into it now can't withdraw not HAPPY AT ALL
This banK is disappointing won't be keeping my account open customer service wasn't good enough angry as a person who has to write a review yep. Ffs yep
40 minute waiting times is the standard time for this bank
How can you run client service with such a low bar. Anytime you ring its also we a recruiting more staff. Told the same story last year. When you took over the credit union the promise of standards will remain. Nothing further from the truth.
TERRIBLE CUSTOMER SERVICE
they are always understaffed.. the wait on the telephone is awful,.. they always say the same thing' unfortunately we are experiencing a high demand'!!
easily solved by going BEYOND with your staffing levels.
this is not a 1 off occurrence -it happens every time!!
Lack of action
Have asked for a replacement bank card on 2 occasions spanning 6 weeks to no effect, have also asked for home loan rates with no follow up. I miss the old credit union days when customer service was awesome and everything was easy, I feel as though I'm doing all the leg work - posting for potential new customers.
Horrible Mortgage Process
Do not recommend. The mortgage process for us has been horrible. We have had to deal with multiple calculation errors causing us to pay thousands or dollars upfront. We are not communicated with properly and in a timely manner. Staff say one thing then the next day change their minds. They do not keep us informed about anything and when we called to find out what’s been happening we are told their is calculation error which means we have to pay $$$ even though it was on their end. Their is no duty of care and a high level in inadequate case management.
An easy to use banking system.
Branch customer service was very good, online app was easy to use. Secure mailbox facility and excellent professional problem solving manner by their service representative quickly fixed an issue. Beyond Bank will remain part of my financial mix when pricing and/or product are competitive.
Amazing service! Above and beyond
Been with the bank for 6 months. Got mortgage through beyond bank as the service and efficiency was amazing compared to competitors. Can not fault the Hamilton Nsw branch at all. Dealt with all staff but in particular Paula and Maree in which both went above and beyond. Even Called the service number and was blown away by the service and actually wanting to help customers.
Excellent customer service every time we visit. Especially yesterday when needing to make a transfer and reset online account. She was very professional and friendly. Have been banking with Beyond Bank for many years and will continue to do so.
I joined 3 weeks ago, every time I have to put my work pay in which is by cheque I have to wait 4 days to clear.. then every single transactions I do they require a proof of id and driver’s license, even to change some money. I feel I’m treated like a criminal. Going to close my account tomorrow and go back to the trusted ANZ bank..
crap service,expensive fees
I had to change banks due to my work.Their are very few branches,expensive ATM fees and today when I callled a 30 minute wait on the phone.Im going to change banks.
Frustration with debit card replacement
I have been a customer for about 18 years, since the old credit union days but have now had enough.
My debit card was replaced months ago and on it is a statement that it does not need activating. Yet when i use it for shop transactions it rejects which leads to embarrassment. I have phoned over half a dozen times to speak to a human about it but, as with todays 4 attempts, i get as far as putting in my members number when they end the call. Other times i have waited over 30 min but was still on hold.
They have downsized my branch, and bran...ch numbers, sois just to long. when i went in there were just 2 staff who job seemed to be to tell all members to use the new instore machines. Mine works drawing cash but that is it. I am disabled driver and as the bank shares a small car park with Aldi so very hard to visit. Now BB is pure back up bank. A shame
Local branch is excellent
We've been members of Beyond for 30 odd years since they were Nacos Credit Union. A few years ago our family increased in size unexpectedly at the same time that our income more than halved. As a result, finance for cars, extension, solar etc has been hard to get and Beyond's (and most other banks) lending criteria meant that we didn't qualify. These decisions were made in Adelaide. However, our local Senior Relationship Manager in Port Lincoln, Denise, has been fantastic by going into bat for us and getting our applications over the line. I would recommend the local branch to anyone. They have been fantastic.
Kind and understanding
I have been with Beyond Bank for many years and go to the Seaford branch now. Mardi has in particular been understanding with my elderly parents. The people at this branch take time to listen and try to help.
Excellent service all round
I recently took out a car loan, dealing with 2 branches in Canberra.
Clarissa at Gungahlin was amazing, excellent communication and very supportive
The Civic staff were also great to deal with
Go Beyond Expectations!
The staff, from management to all team members at Beyond Bank, are courteous, progressive and innovative in their thinking. Every time I either telephone or visit a Branch, (Oaklands Park mostly ), I am treated with respect and kindness. I also enjoy the flexibility in their products.
I have banked with Beyond Bank and their Credit Union inception for nearly 40 years. I have never had any issues, and have always felt grateful for their assistance and existence!
Perfectly resourceful and friendly.
I recently opened an account and I loved how the place was tidy, modern and warm at the same time. They are very reliable, any questions I had they answered transparently and in the most friendly way. A couple of days after I had opened the account, I asked more about online banking and they were more than happy to help out as well as very quick to respond.
Total Rubbish - can we put '0' for abysmal?
We joined United Credit 40 years ago. They were fantastic - personable, helpful and LOYALTY meant something to them. What has happened? They now do not listen, their staff are sarcastic and condescending - and do not know about banking. Simple questions posed to other banks were answered politely and efficiently. BB attendants were aggressive, sarcastic and lacked the basic ability to answer a question.
Compassionate customer care
Since moving our mortgage to Beyond bank, I feel supported by community and not business. The staff at the Seaford brach is always willing to help and understanding that my life does not match banking hours.
When I recently had to settle my husband's estate, the staff was compassionate and allowed me to do it as I was ready, even had tissues for me.
The Beyond bank system allowed this difficult time not to be complicated. I only had to deal with the staff at my branch, unlike our other bank that has a department for estate matters.
Forever grateful for the service I received
Beyond bank had our backs
We've had our mortgage with Beyond Bank for a few years now and ran into troubles with the pandemic. Their hardship team has been so helpful and compassionate. I felt like crying when we lost our income and thought we might lose our home and I actually cried after speaking to them they were so helpful. We used a Broker and hadn't dealt with the bank directly so didn't know what to expect. Some of my old colleagues certainly didn't get same service from their bank when they lost their jobs too. We have started making payments again - wont' be banking anywhere else anytime soon. Thank you, Beyond Bank!
Staff are not banking educated/trained.
3 weeks of trying to set up a batch banking for our strata. Each of our strata management people have been requested numerous times to come into the bank to sign etc even though we supplied all documents prior. Numerous phone calls and we are still not sorted as not all of 3 have access due to having an iPad or phone access.
This is primitive. Staff are pleasant but ill informed and obviously not bank experienced or knowing of the bank system and we couldn't believe one of your staff when we entered the seaford branch and asked for a particular staff member she looked blank and said she wasn't there then after a silence pointed to that staff member sitting across from her in the customer area. We doubt we will continue with this bank...
Questions & Answers
Has my card been activated
I don't work for Beyond Bank so I can't answer your question.
Beyond Bank Australia
Hi Russell, if you have Internet or Mobile Banking setup, you will be able to check if the card is active there - and if not, then activate it in seconds. If you do not have access, please call into a branch or contact us on 13 25 85 to check/activate your card. ^MA
How to activate my card
Beyond Bank Australia
Hi Russell, the Card Management video on this page should help: https://www.beyondbank.com.au/need-help/internet-banking-tour
If you would still like assistance, please drop by a branch or call us on 13 25 85. Regards ^MA
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