??!
1 photo
Beyond Bank

Beyond Bank

Branches, Online
2.6 from 66 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
21
4 star
4
3 star
0
2 star
9
1 star
32

Liam M

Liam MGreater Melbourne (Inner), VIC

  • 6 reviews

Car Loan Ordeal - Big Regrets

published
Transparency
Customer Service
TopicLoan Application

SY K.

SY K.South East Queensland, QLD

Car loan

published

Unfortunately my bank couldn't offer a competitive package for a car loan. After several weeks of researching I ended up going with Beyondbank. 1.5 years later and I've paid it all off. From start to finish my experience has been a painless process. Pleasant and professional!

Transparency
Customer Service
TopicLoan Application
Phil

PhilSydney, NSW

  • 4 reviews
  • 1 like

THE BEST BANK I HAVE EVER DEALT WITH !!!

published
Transparency
Customer Service
TopicGeneral Transactions and Loan Application

New Maths

published

Rom

Rom

  • 3 reviews

Great personalised service not available through the big banks

published

I dealt with a person on the phone for a car loan and all I can say is the rates were fantastic and the person went above and beyond to ensure I had the car within a matter of days. Awesome and easy to use online banking system as well.

Transparency
Customer Service
TopicLoan Application

LRB2019

LRB2019Peel, WA

  • 3 reviews

Amazing Customer Service

published

I have been with Beyond Bank since it was United Community and United Credit Union before that. I recently applied for a construction loan and not only did my representative get us the lowest rate going, she also has remained in touch with us even though she moved location. Any issues I have she always replies and/or fixes the day I email, even if it’s just to increase my daily spend limit. Their service has been incredible. She also made sure I had a better rate on my current home loan.
Can’t praise them enough.

Transparency
Customer Service
TopicLoan Application

Always receive great service

published

Went from one of the big banks to Beyond Bank two years ago and have been very happy with both service and rates. Customer phone service is always efficient and helpful.

Transparency
Customer Service
TopicGeneral Transactions

Gail

GailCanberra

  • 5 reviews

Failing time after time

published
Customer Service
TopicGeneral Transactions
April

AprilSydney

  • 2 reviews
  • Verified customer

Car loan application

published
Transparency
Customer Service
TopicLoan Application
Kathryn

KathrynGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Exceptional Service from start to finish

published

We recently applied for a car loan. Service received from Alice (relationship advisor) was exceptional from start to finish. Very efficient, detailed and friendly. Alice did everything she could to ensure our loan was approved and funded in a speedy time frame. We wouldn’t hesitate to recommend beyond bank based on our experience with Alice and their unbeatable rates and flexibility.

Transparency
Customer Service
TopicLoan Application

Wendy E.

Wendy E.Metropolitan Adelaide, SA

Beyond Redemption

published
Transparency
Customer Service
TopicGeneral Transactions

jo_k

jo_kPerth, WA

  • 4 reviews

Great Experience

published

Great experience with my local Beyond Bank branch after applying for a car loan online. Fantastic rates and such quick friendly service. I had my new car less than a week after applying for finance, unlike my previous experiences with other banks where the process dragged on for weeks.

Transparency
Customer Service
TopicLoan Application

steve64

steve64

  • 25 reviews
  • 10 likes

Excellent Service

published

I recently opened 2 accounts with Beyond Bank, as they have a transaction account which is virtually no fee and no fuss, eg, no minimum deposits, number of transactions or other conditions attached to it.
The process was quite easy online and the mobile app is first class.
A few days later, I received a phone call from the branch nearest me welcoming me as a new member ,( apparently customers are members here.).
He even gave me the direct number to the branch should I ever need any help with anything.
The only downside is the interest in savings is pretty low, but comparable to others.

Transparency
Customer Service
TopicNew Account

Ben

BenMetropolitan Adelaide, SA

Zero loyalty, no logic or care factor.

published
Transparency
Customer Service
TopicLoan Application
Andrew

AndrewCanberra

  • 4 reviews
  • 9 likes

Aged Pensioner Term Deposit

published
Customer Service
TopicNew Account
Golfmother

GolfmotherMetropolitan Adelaide, SA

  • 6 reviews

excellent service

published

Been a customer since the CPS Days 1997 , when the ANZ played around too much over a home loan and my partner suggested her credit union was better option , helped in getting want we wanted .
Very rarely need to visit these day as its all online and very easy to do transactions .
When i do go in its friendly and quick , but go after 11am because the early risers can clog it up at 9.30 to 11.

TopicGeneral Transactions and Loan Application

Beyond Bank Appalling and rude service

published

Never in my life have my Partner and I been bullied so badly by this bank .I can not believe they are actually allowed to operate.They have made me feel like a criminal trying to use a power of attorney to sort out bills for my elderly father.Disgusted.Never ever use or trust beyond bank!!!!!

TopicGeneral Transactions

Honestyisthebestpolicy

HonestyisthebestpolicySouthern and Hills, SA

  • 6 reviews
  • 7 likes

No loyalty to customers

published

We were loyal to this credit union for too long. When our loan was up for renewal I requested to go to cheaper rate as advertised. The customer service staff member told me that rate "wasn't for people like you" and even our mortgage broker from our local branch wouldn't offer us a better rate. We saw the light and removed all accounts with them for ourselves and kids and could will never deal with them again. We paid fees and had ridiculous interest rates on our accounts for too long, plus the treatment from staff was dismal. Funny how their outside of work persona changes once you are no longer a member.

Customer Service
TopicGeneral Transactions and Loan Application

tomba

tombaBrisbane

  • 2 reviews

Personal loan worked well

published

They offered 7.9% internet personal loan and I could get 30k in an urgent time. Processing time took about a week and I had to secure my car as a bond which I didn’t bother much.
Call centre- not so bad and I think a small teams manages everything there.
Internet banking- not so sophisticated as other bigs but manageable


Kat

KatSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Easy personal loan

published

I don't usually write reviews, but these guys were great.

I was a brand new customer and only wanting a personal loan, had never heard of them before this.
Very personal and caring when applying for a personal loan, dealt with 1 person the whole time and they were always attentive and good at returning calls and emails and explaining how the process worked.

Extremely fast payment of funds and approval process. Would definitely recommend and use again in the future. Also like their very simple app with osko!


Page 1 of 4

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.