Please note that Beyond Bank Australia is a trading name of Community CPS Australia Ltd
Car Loan Ordeal - Big Regrets
After lodging a car loan through Beyond Bank, it is instant regrets. We were initially attracted to their low interest rate of 5.49% p.a (5.73% comparison), however, that is obviously all talk and no action - we had all of the documents ready from the dealership, deposit paid, and we knew to be in a good standing financially, hence why we booked the car in prior to getting finance. We were quite happy with the initial setup of the loan to obtain a pre-approval, although that's when things started getting worse and the whole deal went down the d...rain. After waiting days to hear back from the "assessors", we were greeted with further conditions to the pre-approval. After running through the nitty-gritty details and verifying the conditions on our end, it was yet again sent to the assessors who again took almost a whole week to get back to us - this is starting to seriously drag out as long as it possibly can. They come back with further conditions such as employment checks, despite providing all of our bank statements, ATO documents, all of our personal ID (Medicare, License). After this whole ordeal, we were advised that despite being advised our application was strong multiple times, during the initiation of the application up until mid-way - where things just turned for the worst and we were advised that our application was not looking good. With all these impossible conditions, it seriously makes lending impossible through this company. Whether you have a clear savings record, clean credit history, healthy upfront deposit (35%), they still do not care and can only see the benefit it will bring to the company. After spending over a week back and forth (over 35 emails and multiple phone calls), we ended up having to cancel our application and decided to not move forward as we receive further conditions which literally gave us no chance what so ever - quite ridiculous if you ask me. We initially had a good experience with the application as well as our assigned agent, however, it turned bad and the agent started to get very passive-aggressive with me as he possibly had wasted time on this and maybe doesn't get a kick back/commission now that the loan hasn't gone through? Who knows, it's frustrating for us all, especially when we're going around in circles like a headless chook. We ended up getting finance elsewhere, all of the documents were submitted at one go, assessed and approved all within 24 hours - we are now up to the final stages, and 48 hours later, it looks like our loan has been approved. Despite having all of my documents ready for Beyond Bank, we got no where in over a week (7 business days + Sat + Sun), instead we ran around in circles. I definitely would not consider this bank in the future whether it be as a lender or as my financial institution. Waste of time, effort and definitely a waste of mental capacity.
Unfortunately my bank couldn't offer a competitive package for a car loan. After several weeks of researching I ended up going with Beyondbank. 1.5 years later and I've paid it all off. From start to finish my experience has been a painless process. Pleasant and professional!
THE BEST BANK I HAVE EVER DEALT WITH !!!
I came across Beyond Bank about 4 years ago when I was looking for an SMSF property loan. At the time they were one of the few banks that still offered SMSF products. The transaction went smoothly and I always dealt directly with a dedicated customer service officer.
A couple of years later when I was looking to refinance some other loans I went initially to some of the bigger banks. I did not get anywhere with them, they were just transacting and not attentive to my financial needs.
I then thought I'd reach out to Beyond Bank. Honestly, I wo...uld rarely find myself complementing a bank but through every single transaction and ongoing communications with Beyond Bank, they have ALWAYS been professional, understanding and helpful. I actually feel that they care about my financial success. I HIGHLY recommend them. I know they don't have branches in the big metro areas so perhaps they may not be suitable if you need a branch, but I don't think I've been inside a bank branch in years - I do everything online. If you are after a bank that cares and listens, I recommend you give Beyond Bank a go.
Been with this bank for many years. I thought that they were honest.
Term deposits are now calculated by new math.
My term deposit of $200000 @ 2.8% for one year, was calculated by Beyond Bank to be $5599.99. I thought that the calculation should have been $5600.
But using new math, Beyond Bank work out your daily interest (divides it by 365) and then times it by 365. Because this method gives many decimal places, edit : 30 plus , (in the division calculation), Beyond Bank decides to use just 12 of them, edit : they "truncate" to 12 decim...
Great personalised service not available through the big banks
I dealt with a person on the phone for a car loan and all I can say is the rates were fantastic and the person went above and beyond to ensure I had the car within a matter of days. Awesome and easy to use online banking system as well.
Amazing Customer Service
I have been with Beyond Bank since it was United Community and United Credit Union before that. I recently applied for a construction loan and not only did my representative get us the lowest rate going, she also has remained in touch with us even though she moved location. Any issues I have she always replies and/or fixes the day I email, even if it’s just to increase my daily spend limit. Their service has been incredible. She also made sure I had a better rate on my current home loan.
Can’t praise them enough.
Always receive great service
Went from one of the big banks to Beyond Bank two years ago and have been very happy with both service and rates. Customer phone service is always efficient and helpful.
Failing time after time
I have been with Beyond Bank (formerly CPS) for 8 or 9 years. I am continually dismayed at the poor customer service I receive. In this calendar year alone I have been irritated or frustrated by their inefficiency or attitude 4 times.
1) a routine call to me in February, verifying the ongoing management of an investment, turned into an attempt by the person (not my financial adviser) to up-sell other products. It started with the question, "Do you have any accounts with other banks?" And this right after the Royal Commission into banks and...
- Verified customer
Car loan application
Very disappointed with their car loan application process. Submitted all the paperwork for my application; was told the outcome was unservicable despite me having a healthy income, assets and liability profile and great credit history. Asked me to add my husband as a co-borrower which I obliged. In the end they still declined my application despite our combined high income and everything else. Very disappointed as this will leave a bad mark on our credit history. Didn't respond to me when I inquired why our application was declined. If they hav...e an incredibly low risk appetite they should have just looked at our paperwork and advised us the likelihood of success before making us go through the formal process and be declined. Very uncaring and won't go near it ever again.
- Verified customer
Exceptional Service from start to finish
We recently applied for a car loan. Service received from Alice (relationship advisor) was exceptional from start to finish. Very efficient, detailed and friendly. Alice did everything she could to ensure our loan was approved and funded in a speedy time frame. We wouldn’t hesitate to recommend beyond bank based on our experience with Alice and their unbeatable rates and flexibility.
BB needs a complete overhaul of their culture, particularly when dealing with matters involving the accounts of recently deceased members and their families. I understand they can’t divulge information over the phone to family members, but to get cagey and secretive about general policy matters in a cold and callous manner does little to promote confidence in the ethics, empathy and morality of the bank. They apparently closed my mother’s account without the knowledge of the Executor of my mother’s estate, and as a result the cheque for the fun...eral insurance can’t be deposited and there is no other way to cash it to pay funeral expenses. As a result of my mother’s funeral expenses being in my name I am the one who will end up with a damaged credit rating. They have been entirely unhelpful and unsympathetic. Try to avoid a guy called Andrew from Estates - he’s like a brick wall. Oh, and don’t expect them to offer condolences on your loss. It’s just money and business to them.
Great experience with my local Beyond Bank branch after applying for a car loan online. Fantastic rates and such quick friendly service. I had my new car less than a week after applying for finance, unlike my previous experiences with other banks where the process dragged on for weeks.
I recently opened 2 accounts with Beyond Bank, as they have a transaction account which is virtually no fee and no fuss, eg, no minimum deposits, number of transactions or other conditions attached to it.
The process was quite easy online and the mobile app is first class.
A few days later, I received a phone call from the branch nearest me welcoming me as a new member ,( apparently customers are members here.).
He even gave me the direct number to the branch should I ever need any help with anything.
The only downside is the interest in savings is pretty low, but comparable to others.
Zero loyalty, no logic or care factor.
So they have their new TV advert saying they are all about the people - rubbish!
Their stupid attitude is more like "computer sys no....." and they have no logic or care factor.
I've been with them over 36 years and have all my insurances and loans with them the whole time.
I've never missed one payment and my total loans are a hell of alot (home, car and multiple investment loans).
Most recently, I have had a fixed rate (interest only) loan term expire. I recieved a letter in February stating I will have to pay principal and interest as of...May (additional 600+ per month) , I called straight away to re fix as interest only and told them to go ahead with sending paperwork for "re applying" for the loan (I've had for 5 years). Nothing was done and I received another letter in the last week of April stating the same thing about paying P&I. I called again telling them this should have been sorted in February and still didn't receive the "re applying" paper work straight away. Two days went by and I had to call a third time and spoke to the same lady to get the paperwork - mind you I now have 5 days including the weekend before they slug me an additional $600 because of their laziness (on an investment loan) . I asked them to Change the first my payment to just interest only because this should have been sorted in February and there was no care at all and the reply was "you may just have to pay the first month principal and interest until this is sorted out"...... This is their ignorance and I am out of pocked and they couldn't give a crap.
Aged Pensioner Term Deposit
My mum-in-law moved into an aged care nursing home, and these are very expensive, so along with the government fees, leaves very little left over cash from their pension to pay for medicines and everything else. She had a little cash left over from the sale of her unit and tried to create a term deposit account for her, as they offered the best interest rate that paid monthly. Well the staff at the office knew nothing, even destroyed a legal power of attorney document by removing the staples and could/would not help. It seems it is near impo...ssible to create a new account for someone who is unable to come to the branch office. Aged care people are not mobile, often are unable to leave the facility and are disadvantaged. Perhaps we should have hired an ambulance to take her in her aged care bed to the office to satisfy their identification needs. This bank lost another potential long term client because of this attitude and unwillingness to help, so much for the social aspects that this bank espouse..."we can offer the best of both worlds – the security and competitive rates of a bank, together with the member-oriented philosophy".
Been a customer since the CPS Days 1997 , when the ANZ played around too much over a home loan and my partner suggested her credit union was better option , helped in getting want we wanted .
Very rarely need to visit these day as its all online and very easy to do transactions .
When i do go in its friendly and quick , but go after 11am because the early risers can clog it up at 9.30 to 11.
Beyond Bank Appalling and rude service
Never in my life have my Partner and I been bullied so badly by this bank .I can not believe they are actually allowed to operate.They have made me feel like a criminal trying to use a power of attorney to sort out bills for my elderly father.Disgusted.Never ever use or trust beyond bank!!!!!
No loyalty to customers
We were loyal to this credit union for too long. When our loan was up for renewal I requested to go to cheaper rate as advertised. The customer service staff member told me that rate "wasn't for people like you" and even our mortgage broker from our local branch wouldn't offer us a better rate. We saw the light and removed all accounts with them for ourselves and kids and could will never deal with them again. We paid fees and had ridiculous interest rates on our accounts for too long, plus the treatment from staff was dismal. Funny how their outside of work persona changes once you are no longer a member.
Personal loan worked well
They offered 7.9% internet personal loan and I could get 30k in an urgent time. Processing time took about a week and I had to secure my car as a bond which I didn’t bother much.
Call centre- not so bad and I think a small teams manages everything there.
Internet banking- not so sophisticated as other bigs but manageable
Easy personal loan
I don't usually write reviews, but these guys were great.
I was a brand new customer and only wanting a personal loan, had never heard of them before this.
Very personal and caring when applying for a personal loan, dealt with 1 person the whole time and they were always attentive and good at returning calls and emails and explaining how the process worked.
Extremely fast payment of funds and approval process. Would definitely recommend and use again in the future. Also like their very simple app with osko!
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