Beyond the Box

Beyond Brilliant! – My iPhone was going on the fritz and was getting progressively dodgier at the worst possible time. I discussed the issues over the phone with Tariq who was extremely knowledgeable and helpful so I took it in where a young lady named Trinity was absolutely amazing! She performed diagnostic tests and went out of her way to explain to me (an old… Read more

technophobe) exactly what was happening and what my options were. I finished up purchasing a reconditioned phone which I couldn’t be happier with. Beyond the Box = Beyond brilliant! Thanks very much indeed for helping me out during a very challenging time.

Terrible service and a bully to match – After being told by Apple the repair was in warranty, I took it to Beyond the Box on Apples suggestion who called them to confirm only to be told it wasn’t covered by a rude member of the Beyond the Box team. The owner Justin was then abusive , stalked social media and lied on numerous occasions - check out the his poor behaviour in Google Reviews! Stay away from this company at all costs. Show details

Really happy and satisfied – My 13yr old laptop finally died on me :( , so I reached out to Beyond the box. Again they went above and beyond to help me, this time get a new laptop suitable for my needs. Called first and the information given about their range of laptops was accurate, responses to my queries were turned around very fast (Clearly know their products). The… Read more

answers were clear and where necessary detailed enough for me to make an informed decision on what to purchase. Very excited, went in person to pick up my new toy :), the service given by the owner and his staff was smooth, fast & straightforward. Great +efficient communication & very friendly folk. Very happy with my new MacBook Air and would recommend them unreservedly. ;) :)

Great service – The staff were really down-to-earth and lovely, especially so given the strain of Melbourne’s multiple lockdowns. The repair was done on time. (The wait is a little longer at repair places during the lockdown due to being over-loaded with repairs given the lockdowns and apple stores being closed, but they still let me know how long it would be and… Read more

stuck to that time-line). They were really knowledgable and helpful, and also very careful with covid safety as well. Highly recommend.

Efficient, helpful and courteous – Called into BYTBox for some helpful advice and information. Laurence was so polite and helpful, I left purchasing an iPad and iPhone, all for the cost of an iPhone 12 ...thank you all at BYTBox, very professional service and advice.... Show details

Beware – They charged me a $95 service fee and said it would be refunded if it was covered by warranty. Three weeks after I dropped it off they called and quoted me $1100 for repairs. When I told them I had spoke to apple and they said it was covered they miraculously found the information confirming it in 10 seconds. Then when I picked it up I had to request the refund for the service fee. Will never go back

Loss of data, poor communication – Make sure you backup your data even if you state you want them to contact you if it’s going to be deleted. Lost everything and was not recoverable. The turnaround time was also a lot longer than quoted. Was told about a week and took three. If you can, go directly through Apple and not an authorised reseller.

Not Happyt – I took 2 Macs in to get repaired - first Mac they send me the quote that doesn't include fixing the broken speaker I asked to be fixed, they then quote to replace my 2Tb Hard drive with a 1Tb SSD (that costs a LOT more than a Hard drive). The second one they tell me before the repair it cant be fixed - but STILL take it in then charge me $95 to… Read more

confirm that they were right and they couldn't fix it (despite it just being a graphic card issue!).

I'd not use these folks again!.

Repair complete but no communication – We took Mac in to be repaired after a screen smash. Product covered under AppleCare so no problems. Staff were friendly in store. But - I emailed 14 days after dropping off unit and was told parts had arrived and repair would be done asap. 7 days later I sent another email asking about progress. No reply. Next day another email. No reply. … Read more

Made a phone call - remarkably unit was ready for collection. Collected unit, again staff are friendly in store, but reading the service report the unit was ready 8 days earlier but nobody had contacted us. Given the world we are currently in and the need for laptops etc this is poor communication and lacking in respect for their clients.

Fantasic Service – The Beyond the Box staff were very helpful, they were able to fix my Macbook issue professionally while providing a safe environment and adhering to safe Covid-19 practices. The staff were very nice and genuine and I immediately felt like I had come to the right place. If anyone is looking for a place that will genuinely help your IT issues,… Read more

Beyond the Box is the place for you, I was extremely happy with the service, I would highly recommend this place.

Excellent customer service – Great service from start to finish, was greeted at the door in a COVID safe environment and had my laptop looked at and diagnosed straight away, quoted and fixed within a timely manner. Would highly recommend for any repairs or service with outstanding customer service. Will definitely be back for any future repairs or service.

The BEST repair service! – I've been to others - but never again! Matt has performed repair work for me and my clients over many years and I have absolute trust in the extraordinary quality of technical and personal service that he provides. Show details

Best registered Mac repairer I've used – These guys understand that a bit of customer service goes a long way. They actively try to find ways to fix your device without costing you a fortune and you can trust them with the advice they give. Show details

Great Service – Had an issue with my just out of warranty MacBook pro with screen issues and sticking keys. Was explained both the process and the fees upfront. Took my laptop home to get it fully backed up and returned. Recognition of me and the fact I had returned. Filled out paperwork on issues and was told I would be called back within the next two weeks and… Read more

not to worry. Got a phone call in less than 2 weeks and told me it was all done and done under warranty! I couldn't have been happier with their service and their work for the price of their service. A satisfied customer!

Outstanding service - will definitely be back – I had replacements of several parts (including my screen) done a couple of months before by Apple directly - and then I encountered “the black screen of death”.... Given I depend on my Mac heavily and am still at work as a doctor, I scheduled a next day (!) appointment with Beyond the Box - possible even in these COVID times!! - and was really… Read more

impressed by the service. Quick analysis, data from Apple about previous repairs etc right at hand, really friendly and quick turnaround times. I will definitely be back in the future and can’t recommend them enough. Two thumbs up!!

Friendly, personable and fast service – Made an online appointment with them. Was welcomed with them using my name, luckily I was the first appointment, they diagnosed my issue quickly and provided me with good guidance. Went above and beyond by recommending some restaurants near where I just moved to and they were bang on with the recommendations. Would spend my money with them any day Show details

Great Products and Service – When your non-tech minded husband goes out to buy a surprise gift you could end up with any old thing. Imagine my absolute ‘pinch myself...is this really happening...’ moment when he presented me with an iPad Pro 12.9 4th Generation. Love at first sight! Awesome gift. Thank goodness Wally went to the great team at Beyond the Box in Napier St… Read more

Essendon. The team assessed the purpose, the needs and the budget and helped him choose the gift that was perfect for me!

Thank you to Justin, Rebecca and the team at Beyond the Box. I found their service excellent. I can recommend the Beyond the Box Team, the iPad Pro and the totally amazing Magic Keyboard. It is good to support our local businesses in these tough times. Helen S PS: I don’t understand the mixed reviews on this site. We have been to Beyond the Box for several Apple Product purchases and we have always found them helpful and responsive. That is why we keep going back.

Amazing work comparing to Apple Store! – Having a problem of sticky keys of MacBook Pro notorious butterfly keyboard. Had brought it to Apple Store Highpoint, a technician analysed it and confirmed the problem but they didn't have the part and promised to call me back. TWO months passed and not any call from Apple!!!. Last Saturday I brought it to BeyondTheBox, and Tuesday afternoon I… Read more

received their call that my MacBook is ready to collect. Surprisingly there are some bad comments here, but to me their service is amazing, their staff are so friendly and helpful, and they're also very serious about COVID-19 which is highly appreciated!

Not Surprised 2.9 – This company is totally focused on just that.... COMPANY. I paid a considerable $$ amount to have my Mac Pro repaired and then had an issue that was not evident before repair. Took it back, they found no fault and demanded a $$ fee two hours later. The guy who claimed to be the Retail Manager was unssymethatic and in fact quite rude. AVIOD.. the are rip off merchants...2.9 ?? My score a total zero. Show details

Excellent service – I have used this store twice now. They’ve gone above and beyond, even using consumer law knowledge to get me free parts and labour when possible. Highly recommend these professionals. Show details

Smart aleck – Dropped into have a repair done on my daughter's laptop and asked the guy at the counter if he could repair the laptop, he responded " I cant but the Techs can" I placed the laptop on counter and opened it and he comments "We only repair Macs" he clearly saw it wasn't a Mac prior to me opening it. Smart aleck service, we have 3 Macs and I know where we won't be going as locals.

Rip off and beyond – I had a greyed speaker /microphone issue, was told I had to fix a tiny crack on glass first ,$250, before my problem can be looked in to. Took it els-ware and got it fixed for $150, Show details

this store is second to none – Very kind and dedicated staff. Would never shop anywhere else for tech products. This store is second to none. Would highly recommend to anyone looking to buy new and or used tech at very good prices.

Arrogance and Rudeness – I went in with a valid warranty to repair a product only to be told it will cost $45 to write a report to send to Apple basically telling Apple not to fix it because they thought it was damaged. So not only would I have to fork out $45 for them to tell Apple they don’t think it’s okay to repair or replace, I would have to buy a new one!! What the… Read more

hell! The staff are supposed to HELP the customer. The male worker was SO ARROGANT! You could see they get people complaining about their customer service a lot. AVOID AT ALL COSTS.

Rip off and beyond – Brought my iphone in recommended by apple. Told them that I wanted some data to be recovered if possible.they quoted me $45 just too look at it to find the problem. Got a call 2days later stating the charging pin was damaged &I will cost another $50 to see if they could even retrieve it just to look at again any any additional costs could be… Read more

between $100-400. No thank you, took it to a small Asian phone fixing store who charged $50 and fixed it, the issues was the battery not the charging pin. Paid $45 at beyond the box for a poor assessment who fabricated a false issue to try get me to pay more then what was needed. Not professionals Not worthy of your money Consumer affaires on this one. Stay well beyond this box,wouldn't trust them.

iPhone problems solved! – Beyond the box went above and beyond in trying to assist me with my iPhone 8 that was not working as it should have been. Firstly I have had an iPhone since their release and never had an issue before this. My iPhone 8, was switching itself off, unable to be answered as screen was black amongst other things, long story short staff at beyond the… Read more

box organized a replacement phone as it was covered under warranty. Great, until 4 days after I received my replacement phone. While talking on the phone very loud static would randomly occur. It would turn itself off etc etc. so back to beyond I went. The staff did a quick check and decided that it had to be sent back to apple. This was the week before Christmas. Luckily I was offered a loan phone. In early January the staff from beyond told me that apple had not approved repair or replacement as the phone had had illegal repairs. This is a phone that I had had given to me by apple to replace my previous iPhone 8. The phone I had for 6 days, 4 of which I hadn’t even used it as I hadn’t had time to set it up! Thankfully Justin from beyond the box knew that I had been a customer of Apple for the previous 15years, and persisted in dealing with apple to provide a replacement phone that actually works! Thank you

Disrespectful & Unhelpful – Was in the area and called to see if they had Ram chips for a MacBook.. They did, however they refused to sell me the ram unless they installed it claiming they couldn't provide warranty. Installation charge was $45...As a tech, I expressed that I was happy to waive any warranty as I just needed to pick up Ram and could install it myself...Still… Read more

wouldn't sell it too me. So I expressed that along with waiving warranty, I'd pay the $45 installation fee, without the installation...still wouldn't sell it too me expressing they could not alter their policy... Expected me to make a 80km round trip to bring them the MacBook when the installation takes roughly 4 minutes. The retail manager failed at Customer Service skills, their installation charge is an overpriced rip off, especially when most stores would offer the 4 minute installation for free and their treatment of customers such as myself, as if we are morons or stupid, will ensure that I never make the mistake of contacting this organisation again.

Typical Computer says 'no' attitude with their 'it is policy' as if policy is some kind of Government legislation that cannot be altered. Wouldn't trust these guys from my experience.

Avoid at all cost! – I would not recommend this company. After my work buying a new apple ipad it would turn off and be unresponsive. This was witnessed by multiple coworkers with the IT technician suggesting it was a hardware issue. This company not only said there was nothing wrong with the device, after speaking to the manager, he was rude and even at one point… Read more

laughed at me for wanting a new device. I was not informed that just for the assessment, it would cost $45 if nothing was found wrong with it even though it was under warranty. The worker even refused to release the Ipad unless I paid the money. Sad representation for Apple - avoid at all costs!!

Amazing Service! – I spilled water on my MacBook Air and it stopped charging. After some horrible service from Apple in Doncaster over the phone (tried to tell me there was something was wrong with my charger), I came to beyond the box and they treated my laptop for water damage. I paid $125 for priority service so that it would be fixed overnight, and it now works perfectly. Customer service was amazing and the employees were lovely. Would highly recommend.

Great Service from Beyond theBox – As I live in the country, I didn’t want to make a trip for nothing so rang them explained the problem with my Apple MacBook Pro power supply and enquired whether they’d be able to help me. Yes they could so I drove to Essendon.Initial Problem solved at the counter, although further problem observed needing attention. Laptop With them for 4… Read more

working days.Service person kept me fully informed via calls/ texts.Laptop repaired before expected time

On all of the times that I have used their services,I have always found the staff friendly,courteous,knowledgeable and very efficient.

Very satisfied with them and will continue to use their services when needed

Next level customer service and a super quick turnaround! – I brought my MacBook Pro into Beyond The Box with a damaged LCD after being told I would need to wait weeks to get a service appointment from Apple. So glad I did, I was greeted by friendly professional staff and reassured that it could be repaired under warranty. A replacement part was ordered and I had my MacBook Pro back as good as new in just… Read more

a few days. Communication was excellent throughout the entire process from start to end. Working in customer service for an airline myself, I was blown away by the flawless experience and I can’t thank Beyond The Box enough. Highly recommended!

practical solutions – The service was great. i went in with my Mac-book which i have had for more than six years now, and it was on deaths door. The team at BTB where able to fully update my old mac which brought it up to the current standard, which saved the longevity of my computer. it saved me so much money and meant i didn't have to replace my old device. Practical… Read more

solutions, many different options depending on your budget, i couldn't recommend these guys more. If anyone has anything bad to say about (beyond the box) then they are pathetic, difficult, and hard to please. if you have an older mac device which is out of warranty and don't have the money to replace it then please take it to the team at beyond the box they are absolute legends !

Great service! – Had a great experience here. The girl I dealt with was more than helpful and gave me great advice. Would go back.