Bhumi Organic Cotton

Most Produts are Yak faulty majour issues and or many minours that would stop to buy the products and somecute, see if durable. Must be reported to ACCC AND FAIRTRADE FROM ALL CUSTUMERS, ALSO INTERNATIONAL FALLS INTO ACCC LAWS AS BUISNESS IS AU. Some products not aceptable as firm pillows horrible, one hand towel is so scratchy, some clothes have… Read more

complete different faulty size that di not fit as adv and usual sizes, would never bought it if i knew, the others hand towels wonderfull. Missing 3 orders for more then a month 30+ emails sent and still to recive the retun labal approved for the pillows and other items as well as Nsw ACCC LAWS AND ADV ONLINE, THEY CANT MISLEAD GREAT SEVRIVE AND FAST RESPONSE RESOLUTION NOR SIZES NOR EASY RETURNS AND ALSO IB THE RETURN PAGE THERE IS NO OPTION FOR REFOUND, THAT IS MAJOUR MISLEAD POINT AS ACCC HAS CLEAR RETURN LAWS WHERE COSTUMER HAS FULL CHOICE OF REFOUND REPLACE OR FIX, NOT THE COMPANY WITH MAJOUR FAULT ~ NOT OK FOR THE PURPOSE, ARRIVED DEMANGED, DIFFERENT THEN DESCRIPTION AND OR ADV, WOULD NOT HAVE PURCHASED IF I KNEW THE SITUATION AND OR STATE OF THAT ITEM, AND OR MANY MINOUR ISSUES THAT WOULD HAVE STOP FROM PURCHASE, ALSO NOT ACEPTABLE QUALITY, AS ONE TOWEL SCRATCHY WORST THEN EVER SEEN IN MY LIFE, UNDIES HUGEEEEEEE FIT 2 SIZES BIGGER!!! AND SOME TOPS 2 SIZE SMALLER, AND GREEN COLOR VERY DULL, YAK IN REAL LIFE, AND MORE. ZERO STARS CUSTUMER SERVICE. STILL TO RECEIVE THE 2 QUILTS AND 2 SINGLE BEDIINGS SETS AND OTHER ITEMS MISSING SINCE MORE THEN A MONTH!!!!!!!!

Do not give these people your mobile number! They spam you, give a fake link to unsubscribe in their text and then when you block their number they will continue to spam you from another number. Stay far away from this company!

Bought 3 pairs of trunks. They are great for gym and running. So I wear them for gym and I alternate with other underwear (uniqlo). I bought them in May 2025 and by Feb 2026, two are already ripped between the legs... For a brand that says it uses organic and great quality cotton, it's quite disappointing. I wear the uniqlo ones much more frequently for gym for over a year and they are pretty good. I e-mailed them giving feedback ... no answer ! Show details

Cart display extra benefits and misleading products to get a sale but then the goods are not delivered. Very misleading.

Don't waste your time, products are very poorly made and customer service is almost non existent. Good luck trying to call, the number is always busy. Even emailing is inconsistent, eventually my email was responded to and I was asked if I wanted a return or exchange for a faulty product and I emailed them immediately with my response and it's now… Read more

been a week of no response. Back in December I put in a small order on boxing day and received a confirmation email 4 weeks later and then another week for it to be shipped. And I used the product once (activewear shorts) and they already had a hole in them. The elastic in the waistband is also loose and not secured so it warps and gets twisted which isn't ideal when you're exercising.

The worst customer service, two weeks and have not heard from them to resolve the wrong product they sent out. Frustrated. Show details

I bought a few items from Bhumi few years ago when the brand was less known. The quality was excellent and their website was impressively transparent. However, their recent marketing approach have become aggressive, including frequent text messages, and requiring email PLUS a phone number for discounts. After providing the phone number I had a… Read more

change of mind and I don't want to purchase from them anymore, unfortunately I found that my number can no longer be removed or changed from my account on their website. How is it ethical treating customer this way.

Unfortunately they didn’t mention the shorts I ordered were not actually in stock when I purchased them and would have to be pre ordered. It’s been a month since then and after many excuse emails they said it’s finally been dispatched but after looking at the tracking info, only the label has been made and they still haven’t sent it. Very… Read more

frustrating. Also have noticed they will considerably mark up their items a few days before announcing a sale so the “50% discount” is more like a 10% discount. Feels dicey and not aligned with my values and my want to support transparent and conscientious companies.

Wish I could give a Zero. I placed a considerable order on October 17 that I've still not received. Every time I email customer support, they tell me it's "on track". I was told the items were on pre-order, then due at the end of November, then due on December 19, then due at the end of December. Has to be a scam.

Placed an order over 2 months ago and have not received it or received a response to my email. Would not recommend!!

Very disappointed to have been scammed by this company even though I had a positive experience in 2024. This time it’s the worst ever. They’re refusing to ship products already paid for and won’t issue me a refund. At best, there has only been vague communication that it would be sent “shortly” (after I sought communication from them TWICE about… Read more

status of the order). It was over a month of no confirmation of shipment. When a refund was finally requested, I was ghosted. Now I’m doing a bank discharge to get my stolen money back and will lodge a complaint with Fair Trading. Someone needs to also take this to A Current Affair or something, as there’s also high probability of them removing reviews with poor experience! I was too naive to not check product review.com before buying from them. Their own policy is 2-5 days shipped, yet there wasn’t even any communication that it would be any longer than that. Even just an email to say that there is a delay of approximately X days, would’ve have assured me. But this has got me convinced that this company is out to steal money from consumers. Order number #2154334 I’m willing to update this review on how they respond (that’s if they do).

I really wanted to love them but their dodgy sales tactics and marketing really irks me. it’s always stressful/ BUY NOW BUY NOW and i’m BOMBARDED with it which is so the opposite of how i’d envision bhumi ‘natural’ clothing. Then they pressure you to buy now only to have further sales later. Also, their customer service communication is poor and… Read more

impersonal, their stock is always on back-order (why put so much into marketing when you can’t handle the stock) you don’t get notified properly about when an item is dispatched, when it’s coming. also, sizing can be off & the product descriptions don’t always help. Sometimes items don’t even seem to fit models properly and so it’s hard to choose. I've also found loose threads with some of the underwear I've received - a bit of a consistency issue, i'm not sure, but some products just seem to fall apart a bit quicker.

Would give 0 stars if I could. Missing items and wrong size items. They take ages to respond to communication. And now I have to prove the items are missing?? How do I prove a missing item? Show details

Ordered a sweater and pants and a blanket. It was back ordered and took over 2 months to arrive. I returned the blanket as the colour wasn’t right and intended to exchange the pants but the process was so laborious I asked to a refund. I have never received the refund. They actually sent me 2 blankets by mistake and I honestly returned them both at my own expense. Still no refund on the goods o actually purchased.

I really wanted to like Bhumi — their products and values sounded great — but my experience with their customer service has been extremely frustrating. I returned a sheet set almost three weeks ago and requested an exchange. From the start, I was clear: if my first choice wasn’t available, I provided a list of alternatives (all of which were… Read more

showing as in stock on their website at the time). Despite this, only my first option was checked, and I was repeatedly pushed toward accepting store credit instead of the exchange their policy promises.

I’ve had to repeat myself multiple times, and it feels like my emails aren’t being properly read or considered. Communication has been slow and unhelpful, and the process has dragged on far too long. I’ve never had this much difficulty resolving an issue with any other online retailer.

I value sustainability and wanted to support a company like Bhumi, but unfortunately their lack of follow-through and customer care has made this experience really disappointing.

I bought 2 pairs of wide leg track pant that were on back order and expected to arrive mid August. I got an email on 19th August saying that it had shipped. It is now 13th September and still hasn't arrived. I've emailed twice and got one email saying that they'll look into it. Not happy!

iv been a Bhumi customer since they first began , always top quality cotton in all the products and the products are made to last and not fall apart..... Show details

Have been using Bhumi products for a while now, and they have done a world of good to me. Love how soft they are on the skin. Highly recommend! Show details

This company has amazing products. Bedding is super soft, only purchase from them these days! Show details

I’ve been a Bhumi customer for the last couple of years ~ their organic cotton and organic linen is so gentle on my sensitive skin! I deeply resonate with the heart behind the brand ~ you can feel the care, integrity, and love that goes into everything that they create!

Very overpriced and their sizes are all wrong, had to return everything which is a huge hassle with this company.

I have been wanting to get the products for a while but I saw reviews said that once we have our phone number than spam messages will come in. So I have been holding back and today I finally include my number and claim the $75 voucher but at the end I didn’t find anything I like that can add up to the minimum amount that I need to spend which I… Read more

thinks is $245. Well, the truth is, after 7 hours, I started receiving spam and scam messages and made me consider that reviews are truthful and I just have to report and delete them all.

I’ve bought several Bhumi products over the years. I haven’t had any issues with orders until a recent order. When I contacted customer support, they were incredibly helpful and rectified things quickly

The worst customer service and the slowest shipping. A week after ordering online, I had still not received my shipping confirmation. However, in that time, they sent me an email each day including... - A thank you for my purchase from the founder - A how to care for my product - 5 different emails about new products and sales. After multiple… Read more

emails following up, they didn't get back to me.

I had to contact their store, who apologized for their support team being backed up, and said they would contact them to get them to reply.

She stated that they were backed up from:

1. A warehouse move. 2. A sale over the weekend.

That's great, but I ordered BEFORE the sale. And who puts a sale on in the middle of moving a warehouse? And even if this was true, why didn't they say they were expecting delays at before checkout?

When customer support finally got back to me, they said they would prioritize my order, but even then, it took them another 4 days to ship it out.

It would have been quicker to order the sheets directly from India, than it would have been to deal with BHUMI, who show that they care very little about their customers.

All up it took BHUMI 10 days just to ship the item.

Sizes for leggings are coming up a bit small – I purchased leggings. I originally purchased size m a few years ago. However, the sizing recently is coming up small on the elastic in the waist. I returned and a replacement and refund was provided reasonably quickly. The quality of the item I purchased was good. Shipping is a bit slow but overall I am satisfied.

Just go elsewhere - another business that harvests your data to spam you with rubbish – I bought a long sleeve top from this 'business' which when it didnt fit, I duly attempted to return. (on a side note, the amount of packaging that was involved with a TSHIRT from a company that is supposed to earth friendly was truly nuts - I bag inside a box inside a mail satchel) At the point of return it became clear that the business didnt… Read more

appear to have a particularly strong grasp of Australian Consumer Law because they didnt want to give me one. I had to ask my bank to help, which the bank did, because you know, laws to protect consumers dont get trumped by random policies some business dreamt up because they dont like having to accept returns.

Bigger issue, yet again, and as yet ever unsurprisingly, is the volume of spam I got (and am getting) from them after the fact. I now use iCloud's 'hide my email' feature when transacting online so disconnecting them from the email tap wasn't too hard, but the 6AM SMS's from them, despite NEVER signing up for ANY marketing communication and only providing my phone number, I understood, to facilitate delivery.

Just go elsewhere. Your data is worth more than the perceived discount you get on goods like this.

Great company – Customer service is really wonderful at bhumi. I’ve made plenty of orders and rarely I have had an issue with a product and they’ve been happy to give me a replacement. Another time a size was smaller than usual and they were happy for me to send back and get a refund. Really easy to deal with a lot better than most companies these days plus the products are so nice and soft.

Disappointed – Disappointed. Bought a pair of King check flannel sheets I washed and put away for winter. They felt and looked great, apart from some stray threads i was hoping wouldnt pull and create holes down the track. So excited to finally use them today but found the fitted sheet doesn't fully cover each side to tuck under the mattress. Did they shrink? No… Read more

idea as they were washed according to instructions and the same way I wash my other sheets. Just hoping they will be ok to sleep on and not move around. $$ wasted. Won't purchase again

Cotton sheets pilling after two washes – I bought a set of organic cotton sheets from this so called 'ethical' supplier. The sheets arrived 4 WEEKS LATER. After a couple of washes they were UNUSEABLE due to terrible pilling. I contacted them (2.5 months after purchase) and politely asked if I could return them. They refused to replace or refund due to it being past their 30 DAY… Read more

WARRANTY!!! Steer clear, surely one should expect sheets to last more than a month! The sheets were very poor quality and their customer service worse.