Bi-Rite Home Appliances

just awful - no help - got talked into a different tv as they didn't have what i had chosen and put into carts in several stores and the actual brands page too - took time choose - and get what i wanted - no stock, but also said my old tv probably wasn't broken either - as it had gotten stuck with fetch and Telstra and downloads - i am not too… Read more

good with this - but told them all about it, and after saying your Great 2019 tv was probably not broken, I'm a techie bloke - soi thought he'd probably be more update and know more than me - and got talked into what i figure is a much lesser tv - and three days after i got it - i rang the store and asked why don't i love this much newer tv - its awful, grey, sound, horrible - what is it, me - dumb blonde - sick of using that name for myself as a joke cos some bloke thinks that - I'm not dumb anymore, and far from dumb - but say it to make them realize hey - i am behind with all of this stuff - so don't sell me something that i cant manage - I'm 73 female disability pensioner etc. all that - well - gee - i wont give you the discounted price either - you pay cash and i will charge you the full price - a hundred dollars difference - just because some people just think how great they are - well same person, told me - well that is your opinion of your tv - YES OF COURSE IT IS - and only two people have seen both of them in action - and both say t he old one - is much better picture - and sound - and easier to use - SO i don't know for sure if the new version of the tv i wanted - either this size or one size bigger - would be better than my original tv either - but i still think it would be better than - what i consider the cheaper brands - which they are - but by his reckoning that i should be happy with that tv - and now they wont change it, exchange i or upgrade and i pay the difference - in the three days i had it before i rang in distress cos i couldn't figure it out on my own - gee - come and give me a hand to set it up ?? no - spoke to the other person cos i am id*ot - and apparently cant speak for myself and told her that i should get used to it - all within the first week - so we went into the shop after that -and spoke to the manger - sitting behind computer - get off the thing sometimes will you and serve someone asking for it - No i wont exchange upgrade help you - and yes it is still not 28 - or 30 days old either - no its nowhere near as good as the possibly not broken -its stuck in the downloads - well really - maybe heko me when i actually asked if i could ring as ask -YES -but don't diss on me because you are so self important -and i am not -I HAVE ASIED several other stores of they same company - by mistake thinking i was messaging them- and they all said that is a horrible way to be treated - and one rang the - for me- tough luck -not sorry -I mean this tv isn't one month old yet - ad i don't want to live with aaa yes my opinion my tv- me watching it- not you - i am a member of choice magazine for decades too -and always research these things - if 7ou don't have stock- in your opinion of me and what i think should matter to you -so i have resorted to putting something here- in total frustration at how just plain rude this all is - EVEN CAN TAKE YOUR PJ's back if they aren't suitable -or beds too can test them -take your knickers back if they are too small or big too - but once we have got your money - that's it get lost- it just so redemand i am fed up with people who think this is okay - i am in far north Queensland- a bit of context -anex legal secretary - so i do have some sort of clue = no right of reply or even see if we can work something to benefit all of us-is a right - unless i have to have a big fight with them - which i have been trying to just get the same tv - that i liked and is much better picture and sound - this grey scratchy thing is hard to look at- so you might read this at the store and have a thing about what you did to me -and i even private messaged you on the store sight last week to get yo to try and work out something - told a big of what i thought -not too hard- wanted a compromise of some sort -MANGER owner said no compromise - wont honour your reasonable ask for consideration -and leave the store basically - so very upset that i cant just buy the st>pid simple nice great picture tv that i wanted - if you had no stock - possibly ask if you want to order it - i knew only that i was possibly change and go from 455 inches to 65 inches - maybe- but would have liked to see them -Well i didn't even have one in the store to look at -i wouldn't have bought it -i have waked past in a few stress -YESON VIDEOTOO- i have you on video buying your tv- - well you need to watch it and be honest about how that went - you tried to intimidate me with that - but that video says there were hardly stock, and as i didn't wat to wait another week for the fetch box tat they forgot to send when they should have- was getting impatient to just get another tv - and did go to the other store around the corner and walked past -in video too there- saying not that cheap stuff from me - I'm thereon my own watching it and as I'm not a gamer or tech head - but i still like my new tv to be at least as good or better than my 2019 about 5 or 6 years old tv - should probably been better as they all improve as they go along- will i am pretty upset 0and have no recourse - but to post here- may be other people wont get treated like trash like i did -soon as the tv left the shop -got your money - that's it -cash - i didn't get a discount or ask for one -cos i thought you wouldn't charge me the full reprice as you said its on special too - but no to n my receipt its full price-and i didn't realize that till a few days later when i looked at it - so i am feeling really upset with you and your store , and i was possible going to get a whole house of furniture too- as i get flooded- well it is coming to time that i should get a whole lot of new stuff - not the related- everything ese - so you wont be getting that money and you wont get another change to do that to me- and hopefully other people

I found a fridge at a good price online. The website told me that my local store didn't have stock and to phone them. I phoned the local store and they were very helpful. Paid over the phone and was told the new fridge would be instore in a week. More than two weeks later no fridge so contacted the store for a refund. They obliged straight away.… Read more

If it wasn't for the local franchisee being so helpful, this review would have scored one star as the sole purpose of your establishment is to supply white goods and I don't have a fridge thanks to you.

Generic copy and paste replies will not be entertained. If you want to reply to this review you can answer this question:

- Did your training and systems fail the local franchisee by giving them an unrealistic timeline you cannot fulfil or is your logistics department so overwhelmed that they cannot get a fridge two hours from a major city in two weeks? These are the only two reasons possible for this failure.

I'm also not giving you any personal contact details as the public has a right to see the reply so you can do it here on a public forum so consumers can see what they're getting themselves into before deciding to do business with you.

Would not recommend the franchise at all but please support your local store with anything they have in stock.

Love my chef – Got the stove at a good price. Prompt delivery to the Murwillumbah store. Murwillumbah was very helpful with delivery, removal of the old stove, and working in with gas plumber so that delivery, removal and installation of the stove happened at the same time.

Possibly the best online purchase experience – My recent purchase from Bi-Rite online was one of the best (if not THE best) online shopping experiences I have experienced.

Incredible Sound Quality – Hard to fault really, Bought them on sale which is a added bonus, I think even if I had bought them for full price it would still be a great purchase. Incredible Sound Quality Deep Base Comfortable to wear Would highly recommend

Surcharges on their advertised prices – Tried to order a TV today, that they have in stock, from our local store only to be told they won't honour the sale price as we are regional and they want an $80 surcharge. The only phone number I can find online directs me back to the same store. I can appreciate they want $60 to deliver, but my understanding is that without a notice stating that they will surcharge, surcharging is illegal.

Wasn’t happy!! – Unboxed display model was delivered has small dint, shelf height is dismal, and shelf above veggie draws doesn’t fit properly and is holding in by 1mm, falls out..

T C L CHEST FREEZER 145 LTR FOR $199.00 PLUS $ 45.00 FALSE ADERTISING – advertised on google is t c l 145 chest freezer for $199.00 plus $45.00 del but is a scam when clicked on it switches to t c l bar fridge when enquired to head office about price of chest freezer was given run around by [Name Removed] at so called head office at underwood who passed it onto [Name Removed] a sales assistant who played dumb and… Read more

kept saying said it was above his pay grade complete scam, BI rite is a crap company with idiots running it have screen shot of t c l freezer and bogus advertising price which i have put on social media and informed A.C.C.C. and office of fair trading and lodge formal complaint about false advertising from this company BUYERS BEWARE FALSE ADVERTISING SCAM ARTISTS POSTED BY JOHN .W

We would like to Salute Jack ,from the moment we rang until the delivery of our fidge JACK went above and beyond, a true gentleman and professional, we Salute you much appreciated you are a credit to Bririte and yourself Show details

HOW CUSTOMER SERVICE SHOULD BE! – Purchased new Westinghouse/Electrolux Induction Hotplate for daughter on farm. It played up from the beginning however told by Manufacturer to send to authorised Repairer instead of replacing. After 3 weeks still no hotplate with 3 kids under 7 on a farm!!! Asked BiRite Underwood to help rectify and they have been nothing short of wonderful trying… Read more

to secure my refund from manufacturer. I had to buy daughter yet another new hotplate so she could cook for her kids. Still ongoing but BiRite are still in there helping me. Daughter won’t touch Electrolux/Westinghouse products now and neither will I - it’s such a shame as I was a Big Fan!!

Excellent and quick service – I ordered a washing machine on-line from the Stawell shop and the washing machine was delivered on the Thursday. Very happy with the service.

Excellent customer experience! – This was my first purchase, and it was a great one! Although I did have some minor glitches with the store that had my item in stock, the customer service team (especially Fatima and Ismail) did an excellent job in coordinating matters and resolving the issue efficiently and in a timely manner. I will definitely return to Bi-Rite store for home appliance requirements. Thank you, Customer Service team, and keep up the great work!

Great service, excellent Air Con – Needed an air con fast in the house I am renovating. Bi -Rite supplied and installed an excellent Mitsubishi Reverse Cycle Air Con. No more freezing mornings. Great service and quality workmanship. Ty Bi-Rite.

Speed and also a good price – I wanted to buy in-store but item was not available. I was told that I could buy it on-line which I did. I was told I would be notified when it arrived, and true to their word they rang as soon as it was delivered to the store and in the short time-frame as stated. Good service, price speed of delivery and friendly, nice staff. Good work!

Easy to navigate – The site was easy to navigate and I was able to choose the pick up from store option to save on delivery. Bi-Rite also offer Afterpay to break up the payments into a more manageable amounts.

Brilliant customer service – Went to the store in Underwood and the staff were very knowledgeable and so helpful. Will be going back there for anything else electrical. Show details

Great efficient service – I ordered a fridge on sale online from the Alice Springs store. It was easy and easy to navigate. I followed with a call to.check and the customer service was excellent as usual. Arrived when expected as noted on my online order form. Great delivery guys too!

Excellent customer service – I rang store enquiring about an item ( hot curlers, which are apparently no longer made in Australia) and the staff member said he'd ring and find out if there was any stock, anywhere. Ten minutes later he returned my call with the news that there were FOUR only left in Australia. The item was ordered and within a week, they were ready for pick up. Customer service was above and beyond my expectations! Thank you! Show details

Excellent customer service – I rang store asking about an item (hot rollers which apparently are no longer being made in Australia). Salesperson said he'd ring and see if there was any stock and ten minutes later rang me to say there were FOUR available in Australia. I ordered a set and within a week, they were ready for pickup. Thank you for following through ( when other stores did not). Show details

Staff who attended to me was absolutely amazing!! – A little late, and I don’t remember his name but wanted to thank the staff member (at the amount Gambier store) who delivered my washing machine to my house. Thanks for an above and beyond service. Show details

Great product, great company – I was sceptical about the Haier brand washer of which I had no knowledge; but it's wonderful - quiet, washes well and so easy to use. Bi-Rite? Just THE BEST. Prompt action of my online order, efficient staff and system, and fast delivery to my door, they sure will have my future business! Thank you Bi-Rite.

Great prices and quick service – Pricing for goods ordered were best on internet, and goods arrived quickly....thankyou. Staff at Brunswick store friendly and helpful. Show reply

Great product, great price – Looked on line for a while and they were the only store that stocked them. Others were more expensive and all sold out. Received in a timely manner. Show reply

Oakey is great dalby are rude – Dalby store very rude but oakey saved the day thank you oakey staff. At least when I call you you know what's happening don't need to call 50 times to get the same "I'll call you back" response