Advertising items you did not have in stock
Purchased a freezer on line via zip pay for my grandsons engagement never did it say they did not have them in stock. then had to wait weeks like a month before I had to pay extra to get another Brand,
Total Rip off
I ordered over a month ago....still havent received my appliance. What's more they had the cheek to charge $30 delivery....snail mail isn't that expensive.
Very disappointed...will never buy from them again
The reviewer stated that an incentive was offered for this review
Purchase arrived a couple of days late but after contacting Brad at Head Office the customer service I received was awesome, he kept me up to date with what was happening and why my purchase had been delayed. Very happy with the whole process.
great prices for good products
I was searching for a homeware and found it on Bi-rite. Other shops were not able to provide me with the delivery date. The same product on Bi-rite was less expensive. It took few minutes to get a phone call from sales representative to inform me how long exactly it will take to deliver my product. good customer service.
Good customer service from begining to end. Very efficient and knowledgable and helpfull staff. Could not ask for better service. Everything went smootly. I highly recommend this seller to anyone looking for electrical goods
Excellent service , highly recommend , love my fridge
They were brilliant to deal with , the guys put my fridge in and they were super friendly .the smaller retailers Are up against big companies, so support the smaller guy . Thanks guys
Your carpet cleaner arrived. Finally! After a long delay. I am delighted with it. It was the correct model and behaved as advertised, does a great job on pet accidents and kitchen spills.
Great communication and service
Purchased an item that was out of stock however staff kept in regular contact regarding this and delivered the same day it was in store. Highly recommend them and love the new Fridge.
- Online store
- Verified customer
Sunbeam GC7850B 2400W Cafe Contact Grill & Sandwich Press
It has not arrived (23rd August).Very expensive ($60.00) postage which did not include a tracking number, so I do not know in which direction the parcel has disappeared.
Ordered 20th July
Although listed everywhere, this item was almost impossible to find at any big name store. Same story everywhere. "Out of stock". Exhaustive searching finally led me to Bi-rite. Never heard of them! Placed order and got a phone call from a very personable service rep. and was informed they also had no local stock (Qld) BUT had found one in a NSW store and were getting it shipped immediately. Item arrived quickly and was well packed. Awesome service! Will make these people my "first port of call" from here on. Thank you.
- Online store
- Verified customer
Excellent Customer Service
I purchased online and had communications with local store in Maryborough
Online kept me updated
Maryborough store kept me updated
Brought a Washing Machine
Your price beat all the big stores
Delivery service 5 Stars
Sunbeam Classic Mixmaster - Gorgeous
I ordered a Sunbeam Classic Mixmaster in white online and it is gorgeous!!! I ordered through Bi-Rite as it was the cheapest price even with delivery costs. Although I ordered white and got stainless steel in error, I am very happy. Delivery of the Mixmaster to my home was quick and was in great condition.
Great products, online service and communication from a local supplier!
Yes you can buy goods online from the major distributor outlets, but what if you could get the same quality branded products from a local store, local employees, fantastic service and communication right up the delivery and installation?
Ohh forgot ......and at a competitive price! Support locals ...a great purchase experience all the way....and we will do it again!
We bought an oven from Kerang store on Tuesday only to find on delivery that it had no racks contacted store Tuesday afternoon.Went into the store on Wednesday to be told that they had contacted the rep and the racks would be here in a day or two.Went back to the store today Friday to be told give us a fair go mate!!I didn’t know they weren’t in there!!(This was a display model so they should have known)When asked when they will be arriving we were told they had been ordered and would be here next week sometime?? These things don’t happen overn...ight! Useless I have 3 handles that I don’t know what they are for and no racks!! Such a pity as there are only two appliance stores in town...guess where we will be going next time we need something...NOT BI RITE We will also be contacting the Office of Fair Trading because no one buys an oven they can’t use!!
awesome service great products
I bought a air conditioner online and once my local store had it in they called and arranged delivery but also gave me a refund of delivery charge. I went in and with great customer skills I bought a blender and a fridge which they delivered the next day. Great customer service nice and friendly people at the Goulburn store. Looking forward to my next purchase.
Excellent customer service
(Moranbah store)Bought a tv online but the local store didn’t have any in stock, sales rep called and offered me a similar tv for less and it was delivered that morning :)
(Oakey store) So when it came to buying appliances for our newly purchased property we went back to Bi-Rite....and got another amazing deal
Super Easy and Well Arranged
The Onlinr store was easy to view and had great prices, i ordered online and got calls from the closest store to sort out delivery, whole experience was awesome and delivery was a breeze.
I bought a new washing machine not long after the pandemic started. The sure gave great info and the Bi-Rite team kept me updated on delivery times, because of delays in shipping. I was also able to log on and track whenever I wanted to. Will definitely use again.
Was able to order what I wanted even though the store was closed, then picked it up when available :)
Really great idea save me a lot of time and running around let my fingers do the walking instead of using the car and waiting for the store to open
Lg CX 65" tv
ordered online.. was offered refund or 8 weeks wait and no units in stock. i was happy to wait for unit.. to much surprise i was called a week later with a delivery date. very happy with the service and the unit.
Questions & Answers
I placed an order online and just wanted to know how long for pick up
Damon T.Bi-Rite Electrical
Hi. Not sure if we just spoke with you, but please send and email to email@example.com and we are only too happy to assist.
Hi, my nearest store is approximately an hours drive from where I live and they didn't have the item in stock at this store at the time I ordered. They ordered from Melbourne and delivered to my place in about a week, which I thought was really impressive. Cheap delivery too. I feel if they had stock in this store at the time and I lived locally, delivery would have been quicker. Will definitely purchase from again. Delivery times can depend on a lot of factors too. I bought a dryer, so quite a large item.
I’ve ordered a toaster from you’s online and haven’t had a confirmation email or estimated date of delivery, is that normal?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.