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Bi-Rite Home Appliances
4.4 from 45 reviews

Reviews

4.4

45 reviews
5
(35)
4
(3)
3
(2)
2
(2)
1
(3)
  • Product Quality
    4.9 (30)
  • Return Claim MadeYes (0) · No (38)
  • Shipping
    4.4 (16)
  • Customer Service
    4.2 (6)
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Maria M.

Maria M.South East Queensland, QLD

Advertising items you did not have in stock

published

Purchased a freezer on line via zip pay for my grandsons engagement never did it say they did not have them in stock. then had to wait weeks like a month before I had to pay extra to get another Brand,

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical
Christine

ChristineSydney, NSW

Total Rip off

published

I ordered over a month ago....still havent received my appliance. What's more they had the cheek to charge $30 delivery....snail mail isn't that expensive.
Very disappointed...will never buy from them again

1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Christine. A month is a crazy long time even with covid! I worry that its been lost in transit. Would you call our sales team on 1800 247 483 so that we can locate or replace it for you. Thanks for reaching out.

The reviewer stated that an incentive was offered for this review

Katt

KattSydney, NSW

  • 2 reviews

Good communication

published

Purchase arrived a couple of days late but after contacting Brad at Head Office the customer service I received was awesome, he kept me up to date with what was happening and why my purchase had been delayed. Very happy with the whole process.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Katt. Thanks for the great review. We love helping our customers. You are welcome anytime.

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Kate

KateSouth East Queensland, QLD

  • 2 reviews

great prices for good products

published

I was searching for a homeware and found it on Bi-rite. Other shops were not able to provide me with the delivery date. The same product on Bi-rite was less expensive. It took few minutes to get a phone call from sales representative to inform me how long exactly it will take to deliver my product. good customer service.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Kate. Thanks for the awesome review. Our web sales team are great at what they do. They will be so pleased with your review. You are welcome anytime. Thanks again Kate.

F Joosab

F JoosabSouth East Queensland, QLD

Excellent Service

published

Good customer service from begining to end. Very efficient and knowledgable and helpfull staff. Could not ask for better service. Everything went smootly. I highly recommend this seller to anyone looking for electrical goods

Customer Service
Product Quality
Return Claim MadeNo
Store LocationUnderwood
See all answers
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi. Thanks for your fantastic review. We are very proud of our wonderful friendly staff. I'm sure they made you feel very welcome. Hope to see you again sometime.

Excellent service , highly recommend , love my fridge

published

They were brilliant to deal with , the guys put my fridge in and they were super friendly .the smaller retailers Are up against big companies, so support the smaller guy . Thanks guys

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi. Thanks for your support. You are right... all our stores are independent and locally owned who also employ locals. You are welcome anytime. Thanks again.

Margaret Dawson

Margaret DawsonGreater Melbourne (Outer), VIC

Carpet cleaner

published

Your carpet cleaner arrived. Finally! After a long delay. I am delighted with it. It was the correct model and behaved as advertised, does a great job on pet accidents and kitchen spills.

Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Margaret. So pleased it finally arrived! Glad you like it. Thanks for the awesome review. We are always happy to help. You are welcome anytime.

Happy shopper 78

Happy shopper 78North Western Region, NSW

Great communication and service

published

Purchased an item that was out of stock however staff kept in regular contact regarding this and delivered the same day it was in store. Highly recommend them and love the new Fridge.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

HI happy Shopper. Thanks for the great review. We love helping our customers. You are welcome anytime.

Charlie48

Charlie48Southwest, VIC

Sunbeam GC7850B 2400W Cafe Contact Grill & Sandwich Press

published

It has not arrived (23rd August).Very expensive ($60.00) postage which did not include a tracking number, so I do not know in which direction the parcel has disappeared.
Ordered 20th July

Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical
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puluke

pulukeSouth East Queensland, QLD

  • 2 reviews

Awesome Service!

published

Although listed everywhere, this item was almost impossible to find at any big name store. Same story everywhere. "Out of stock". Exhaustive searching finally led me to Bi-rite. Never heard of them! Placed order and got a phone call from a very personable service rep. and was informed they also had no local stock (Qld) BUT had found one in a NSW store and were getting it shipped immediately. Item arrived quickly and was well packed. Awesome service! Will make these people my "first port of call" from here on. Thank you.

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Puluke. Thanks for the awesome review. You may not know that all stores are independently owned by locals who employ locals. Better service. Same price. You are welcome anytime. Thanks Puluke.

Jennifer

JenniferGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Excellent Customer Service

published

I purchased online and had communications with local store in Maryborough
Online kept me updated
Maryborough store kept me updated
Brought a Washing Machine
Your price beat all the big stores
Delivery service 5 Stars

Product Quality
Shipping
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Jennifer. Thanks for the fantastic review! We love helping our customers. You are welcome anytime!

Toni

ToniGreater Melbourne (Outer), VIC

Sunbeam Classic Mixmaster - Gorgeous

published

I ordered a Sunbeam Classic Mixmaster in white online and it is gorgeous!!! I ordered through Bi-Rite as it was the cheapest price even with delivery costs. Although I ordered white and got stainless steel in error, I am very happy. Delivery of the Mixmaster to my home was quick and was in great condition.

Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Toni. Thanks for the awesome review. Sorry about about the colour mix up but glad you like it all the same. We love helping our customers and hope to see you again. Thanks Toni

Greg T

Greg TNortheast, VIC

  • 2 reviews

Great products, online service and communication from a local supplier!

published

Yes you can buy goods online from the major distributor outlets, but what if you could get the same quality branded products from a local store, local employees, fantastic service and communication right up the delivery and installation?
Ohh forgot ......and at a competitive price! Support locals ...a great purchase experience all the way....and we will do it again!

1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Greg. Thanks for the awesome review. Correct on all fronts. We are local and prices are competitive. We love helping our customers and pleased you had a great experience. You are welcome anytime!

Max

MaxThe Mallee, VIC

Horrible experience

published
Customer Service
Return Claim MadeNo
Store LocationKerang Victoria
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical
sherrie

sherrieSouth-Eastern Region, NSW

awesome service great products

published

I bought a air conditioner online and once my local store had it in they called and arranged delivery but also gave me a refund of delivery charge. I went in and with great customer skills I bought a blender and a fridge which they delivered the next day. Great customer service nice and friendly people at the Goulburn store. Looking forward to my next purchase.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Sherrie. We love helping our customers. Thanks for the great feedback. You are welcome anytime!

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Excellent customer service

published

(Moranbah store)Bought a tv online but the local store didn’t have any in stock, sales rep called and offered me a similar tv for less and it was delivered that morning :)
(Oakey store) So when it came to buying appliances for our newly purchased property we went back to Bi-Rite....and got another amazing deal

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Thanks for sharing your experience. We have great deals but we love helping our customers too. You are more than welcome in any Bi-Rite store!

James

JamesSoutheast, SA

Super Easy and Well Arranged

published

The Onlinr store was easy to view and had great prices, i ordered online and got calls from the closest store to sort out delivery, whole experience was awesome and delivery was a breeze.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi James. Thanks for the awesome review. The web sales team love helping customers with a smooth seamless experience. You are welcome anytime.

Shan

ShanSouth-Eastern Region, NSW

  • 3 reviews

Wonderful service

published

I bought a new washing machine not long after the pandemic started. The sure gave great info and the Bi-Rite team kept me updated on delivery times, because of delays in shipping. I was also able to log on and track whenever I wanted to. Will definitely use again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Shan. Thanks for the fabulous review! Our web team love to help make your purchase as seamless as possible. You are welcome anytime!

Janet

JanetVictoria

  • 2 reviews

Was able to order what I wanted even though the store was closed, then picked it up when available :)

published

Really great idea save me a lot of time and running around let my fingers do the walking instead of using the car and waiting for the store to open

Product Quality
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Janet. We aim to make it super convenient for all our customers. We're just a call away. Thanks for the great feedback. Hope to see you again sometime!

Sykosmurf G.

Sykosmurf G.Greater Melbourne (Metropolitan), VIC

Lg CX 65" tv

published

ordered online.. was offered refund or 8 weeks wait and no units in stock. i was happy to wait for unit.. to much surprise i was called a week later with a delivery date. very happy with the service and the unit.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi Sykosmurf. Thanks for the great feedback. Pleased you like the TV. You're welcome anytime. Hope to see you again.

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Questions & Answers

wrinklygranny

wrinklygrannyasked

Online store

I placed an order online and just wanted to know how long for pick up

2 answers
Bi-Rite Electrical
Damon T.Bi-Rite Electrical

Hi. Not sure if we just spoke with you, but please send and email to sales@birite.com.au and we are only too happy to assist.

Prue S.
Prue S.

Hi, my nearest store is approximately an hours drive from where I live and they didn't have the item in stock at this store at the time I ordered. They ordered from Melbourne and delivered to my place in about a week, which I thought was really impressive. Cheap delivery too. I feel if they had stock in this store at the time and I lived locally, delivery would have been quicker. Will definitely purchase from again. Delivery times can depend on a lot of factors too. I bought a dryer, so quite a large item.

Shazni

Shazniasked

Online store

I’ve ordered a toaster from you’s online and haven’t had a confirmation email or estimated date of delivery, is that normal?

1 answer
Shona_Olivia
Shona_Olivia

This happened to me. They have now told me my order was cancelled but haven't said why.

Get an answer from our members and Bi-Rite Electrical representatives

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