Big Air Trampolines Australia

Big Air Trampolines Australia

 Verifiedbigairtrampolines.com.au
Big Air Trampolines Australia
4.0

26 reviews

PositivevsNegative
73% · 197 · 27%

Return Claim Made · No
Product Quality
4.9
Shipping
4.9
Customer Service
1.0

Reviews

26 reviews
David M
David M
  Online store

Big Air Trampolines give great service

Hats off to Big Air trampolines for coming through with the spare parts needed to reinvigorate our 12 x 8 Big Air Trampoline. The Big Air team met all our needs and offered a generous discount. Show details
Kylie H.
Kylie H.Greater Melbourne (Outer), VIC
  Online store

Great Product, Great After care

We Purchased a 14ft Big Air Trampoline in 2013. It has been the best investment in "toys" I have made. I replaced the netting once in 2017 (flying debris from a storm tore it) and am replacing the matt and the netting again now. They have a product lifetime 50% off replacement parts which I think is fantastic. My personal experience with the conpany and the product has been wonderful. I rarely write reviews but can genuinely say our family has loved this product. Show details
AdrianDennis
AdrianDennisGowrie 2904, ACT3 posts
  Online store

Damaged boxes resent with missing parts

DON'T USE THIS COMPANY!!!
Delivered 3 of 4 boxes. Had to chase company for 4th box. Logistics company said it was returned to sender as it was damaged. Spoke to company and they were sending a new box. Sent the same damaged box which is missing pieces. Even when asked if they'd checked the pieces to ensure they're all there they assured me they were. Now we have a 7 year old missing out on his Christmas present. Shame I didn't see the reviews before ordering this trampoline. Show details
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Kris
Kris2 posts
  Online store

Excellent service!

We ordered an Indo trampoline scooter, and it was delivered from QLD to Melbourne in a few days. It was easy to order, customer service on the phone was friendly and helpful, delivery updates were great. We will definitely order from Big Air Trampolines again! Show details ·  1
Michelle
MichellePark Orchards3 posts
  Online store

Great product and service

Ordered online an Big Air Extreme Rectangle trampoline. Arrived sooner than expected. Great customer service. Easy assembly instructions. Brilliant bounce. Very happy with this purchase. Show details
geragl
geraglCanberra 2600, ACT4 posts
  Online store

Top quality product with fast delivery

We spent days researching trampolines before we found Big Air Trampolines. They are an Australian company that backs up their products with warranties and discounts on spare parts. All other sites were delivering between 3 to 6 weeks, with many appearing to be imported. We ordered our Big Air Trampoline on Monday and it was at our door in Canberra on Thursday. It was easy to put together. Myself and my 11 year old did it ourselves. The quality is far above the price we paid and delivery cost was about half most other providers. Communication was regular throughout the whole process. Happy. Happy! Show details ·  1
Scott Robert S.
Scott Robert S.
  Online store

Wonderful Product and Excellent Product Lifetime Support

We purchased the 11 x 17 Big Air Trampoline, and after 3 years it still get's regular use. I was so impressed with the after care service to prolong the life of the trampoline as things naturally age due to UV and weather. A 50% discount on replacement parts, this is a really special level of care and support. The service team was quick to reply to questions, shipping was quick, and everything was just easy! Really impressed with this company in this age of ordering online, they very much stand behind their product and it feels like they actually want to help people enjoy their products for many years, not just a quick sale. Good job guys all around. Show details ·  1
Scott
ScottSydney, NSW3 posts
  Online store

Brilliant customer service

Impressed by the customer service received after ordering our 12ft rectangular trampoline. Questions answered within minutes. Received constant updates after order was placed, item arrived on time and kids loving it. Service post sale also been great. It’s the little things that count. Thanks guys Show details
Product Quality
Shipping
Tarryn M.
Tarryn M.South East Queensland, QLD
  Online store

Excellent customer service & speedy delivery

I ordered spare parts for my much loved 12ft trampoline and received them the following day. I had a few questions about the parts I was ordering and my email was promptly replied to. I am so happy with the excellent customer service I received and the super speedy delivery. Thank you! Show details
A Consumer
A Consumer
  Verified Online store

MONEY WELL SPENT!!!

We purchased the 12ft trampoline 5 years ago, and only now have had to replace the safety netting. The package arrived within 1 week (delivered to VIC), and was surprisingly simple to attach and setup... A big THANKS to the team at BIG AIR TRAMPOLINES.
We can sincerely recommend Big Air Trampolines for great products backed by even greater customer service! Show details
Michelle L.
Michelle L.Mid North Coast, NSW2 posts
  Verified Online store

Best purchase of the year. Extremely well built product. Our whole family love to jump on our BIGAIR trampoline

Was so easy to put together as the quality of the trampline is outstanding. All correspondence has been quick and on target. Shipping was perfect. What a great Australian company Show details
jess hudson
jess hudson
  Verified Online store

Fantastic and friendly company

Big Air trampolines have been so quick, professional and friendly to deal with. We absolutely love our trampoline and were so pleased to hear about the 50% rebate when we ordered our replacement net. Love this company to deal with and absolutely recommend their trampolines to all those thinking of getting a one.
Nick Jago
Nick Jago
  Online store

Trampampoline!

We purchased a 14 foot round trampoline in March 2017 from Big Air, and have had 3 awesome years of the kids bouncing on it, throwing balls around, spraying the hose on it when it's hot and all sorts. It needed some running repairs, so we got in touch with Big Air, who were really helpful. Spare parts will be on their way soon, for a really reasonable 50% off because we are a returning customer, which is a very nice touch. It's a great bit of kit and the company is efficient and easy to deal with. Highly recommend Show details
Cherie
CherieWide Bay-Burnett, QLD10 posts
  Online store
Marni
Marni
  Verified Online store

What a great shopping experience!

Big Air Trampolines were so easy to deal with providing great communication throughout the purchase, extremely speedy delivery (4 days from purchase) and quality product. My daughter is so happy and I would recommend to anyone looking to buy one from these guys. 10 out 10. Show details ·  1

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