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Ozgameshop just dont
These guys aren't in Aus they take your money say they will ship in 2 to 4 days then tell you should be their in about 6 weeks . Then don't reply to any form of contact . They advertise on Kogan as a third party sellers . Do yourself a favour buy in Aus I have asked for the order to be cancelled and to issue a refund will update the out come.
UK code for australia Moto GP nintendo switch game
Extremely disappointed in the service i received from OZgameshop. I purchased a Nintendo switch game that came as "code only" in box. the game / code i received was for the UK only. Nintendo would not allow me to download the game in australia. When i asked to return it through Paypal Ozgameshop accepted the return asking me to send it back. i paid again for postage to return the game.
After Ozgameshop received the game back, Was advised by Paypal they had closed the case in the favour of Ozgameshop stating that it wasnt to refund my money du...e to the game not being broken. hmmmm i never stated it was broken i stated that it was for the wrong country code. After contacting Ozgameshop two more times again via email with zero response im writing this feedback. You have left a young boy not only without a game on his birthday but his parents now out of pocket. Really poor customer experience. FYI his is a UK based company with a HQ in melbourne. they have zero contact numbers and do not respond to emails. if you are to be purchasing from them beware of the level of support if need be. Will never come back to this company.
No acknowledgement of my order
I placed and paid for via PayPal an order for Scott Bradlee's Postmodern - The Essentials vinyl on 4 July 2021. The payment was made by PayPal to Wigglebug P/L and appears on my bank statement as such. This would have to be the first time after many years of shopping online that I have not had an almost immediate reply thanking me for my order/that my order had been received/being processed or despatched. There is no excuse for non-communication and I agree with all Black Thumb Down's remarks. I have also emailed them. Their address at 148 Collins Street West, Melbourne, Victoria would be the T and G Building. Very downhearted.
UPDATE: Three stars instead of One-Better but they still scare me.
Read update at the end because it all turned out well for me in the long run.
But I will leave this original review here even though it is no longer quite as relevant as I thought it was at the time of writing. But some of it is still spot-on & very relevant to my purchase from ozgameshop..
I am posting this as a warning to other buyers & also as a last resort for me to get a reply from this business. I am hoping that someone from the ozgameshop reads this review and comes to their senses & replies. If it is a Legit business then they...need to restart from the beginning & change the way they do things. No customer contact, no verification of purchase or any support or contact from them whatsoever after you have made your purchase. I am starting to believe that this site is a scam. It does not give you much confidence when you read their "about us statement" because there is a mistake in the wording, see the below statement and check out the word in the brackets. It is wrong and should say "some" not same..
Still Waiting for Delivery
It has been 11 DAYS since I placed my order and 8 days since it was despatched and still no sign. Paid for express delivery, but I have never heard of 8 Day Express delivery, not to mention they don't want me to contact them until 30 days have passed.....
No tracking and no information about were item is shipping from before you purchase.
Like the other negative reviews I to thought I was buying form a store that had stock within Australia due to the misleading name.
I didn’t know the warehouse is located in the UK,
That normally wouldn’t have bothered me if I had been informed of the location of the warehouse prior to purchasing the item so I could make an informed decision if I wanted to buy it from “ozgameshop” or buy it from a store that states and has proven the warehouse is located within Australia.
There is no information in the shipping section or at the check ...out of your website that your warehouse stock is located in the UK not Australia so the majority of people (myself included) would think that with the name of the business they must have stock in Australia. Also I noticed your website gives misleading information about stock because the item I bought said you only had one left if that were the case then why is the same item been changed from out of stock to in stock after it had been marked as “dispatch” ?
Recieved my ps4 game all good!
Placed my order on the 8th of May and recieved it on the 18th of May, can't complain about that! I saw some negative reviews and got worried but had literally nothing to worry about. Can't fault the cheap price for the game and the postage, 10 days from the UK is pretty damn good. Thanks
I am very impressed with Ozgameshop.
I purchased an item from them which was delivered to Australia damaged. Unfortunately the manufacturer’s internal packaging wasn’t very good to protect the item. Ozgameshop offered me a full refund as the item was no longer available. The Customer Relations Advisors I communicated with, via emails, were very helpful.
Great customer service
Ordered a badminton racquet that got damaged during delivery. The shop responded to the issue quickly and offered a full refund.
Also, great price and timely delivery!
This website screams "Scam"
I ordered a board game on the 21st April with an expected delivery date of May 5th at the latest. It is now the 11th and so I used the WebChat function to ask some questions. The only advice that the person could give me is that I have to wait until the 27th before they will lift a finger to find where my item is because of their covid/insurance situation. Not good enough. Where is the tracking? Where is the management of customer expectations?
In my conversation with the customer service person they said that "all items are shipped from the U...K as stated on the website". I have tried to find where this is stated and its not in the "why order from us" section, not in the FAQs and is not stated on the product's page so wherever it IS stated can't be that obvious. Felt like a scam from the minute I received a confirmation e-mail with no real tracking info.
Ordered a game that never turned up (sent to wrong address) and refused to refund me
Ordered a game that never turned up (sent to wrong address) 4th March 2021 - (it's now 4th May) and refused to refund me. Asked several times in email for a replacement game or a refund, they would not do either. They admitted in writing in an email that the address they sent it to is *not* my address, yet refused to refund for a $30 item. BIZARRE. Will not shop there ever again, shame and the customer service was just terrible.
One Super Happy Customer
I did my research and realised that alot of stockists in Australia purchase from ozgameshop. The great reviews also made me take a gamble to order from the UK. I'm so glad I did. The range of Nintendo Switch games is great, the price point is so much cheaper, delivery was super quick and most of all I have one super happy boy! I will be buying all future games from ozgameshop and spreading the good word. Thanks so much!
No tracking number and unusually long delivery time
Super disappointed given their reputation for prompt dispatch and delivery, and my own (more impressive) experiences having purchased from them in the past.
I ordered a handful of games with express delivery. No tracking number was provided, and the items haven't arrived almost a week later, which is highly unusual for express domestic delivery.
At the exact same time that I ordered off Ozgameshop, I also ordered a game off a New Zealand based retailer, and that one has already arrived, plus I had tracking information the entire lifecycle. Se...veral packages I ordered off Amazon days later have arrived. Ozgameshop: -No tracking -No idea where my package is -Longer delivery times than the other domestic retailers I've purchased from, despite all being express post via Australia Post. Even an international delivery from NZ beat them. How is this possible?
Unsatisfactory shipping practices and policies, no customer service
I ordered a game more than 2 weeks ago. I was sent an email with an 'order number' but there is no tracking. I wanted to email them to ask for a tracking number so that I can find out when to expect my order, but they won't even let you contact them until you've waited for a longer time period (they have no email address and their 'contact us' box is not available). Their Australian address is a virtual, unattended address. On their website, they state that you have to wait 20 working days since they have dispatched it before you are *allowed* ...to ask where it is, apparently. They state they will not take action on any missing parcel unless it has been missing for 30 working days. That's 6 weeks! These ridiculous terms are only apparent once you have already placed your order and paid for it. I'm disappointed. I have no idea when my order will arrive, their online chat is unavailable, and their website will not allow me to access the 'contact us' box, presumably until I have waited the requisite 20 business days first. I don't think I want to put myself through this again. There are many more reliable retailers out there. I can't get over the number of 5 star reviews here and on trustpilot, where reviewers are providing ratings that their ordering process was seamless. Sure, it's easy to order, but it seems very difficult to actually receive your goods and there's no help available. People seem pretty keen to give a high rating based on ozgameshop just taking their order and charging for the (so far) untraceable goods. Update: My game arrived safely. But I can't change the rating of this review because it was genuinely so frustrating to not be given any avenues to contact them, and their auto-response to wait 20-30 working days before they will even interact with me was just so disappointing. My rating of 2 stars stands.
Happy will buy again from here ordered 3 switch games they arrived 17 days after dispatch to Australia (12 working days) not bad considering there is a pandemic on. Also received a $100 wine voucher
Questions & Answers
Hello I placed and paid for my order on July 2nd. I have had no response as to when it will be delivered. I have also send emails but no response whatsoever. What is going on with you people?? At least have the courtesy to reply and tell me when I'll be receiving my order. Very poor performance and extremley bad manners
I am about to send a message through their fb page. If no response I will contact PayPal through which I made the purchase and maybe they can investigate this company. This is my only bad experience shopping online. Although (ONLY) $51 I really cannot afford to lose this money.
Finally got my order but it was more than two weeks after it was shipped, it came via Austpost, no idea what was the delay????
Could we get tracking numbers for “Royal Mail” to see when it arrives in Australia?
Order number 566971606517501
what to do if my order hasn't arrived even after many days past the expected delivery date. My first order arrived but my second one never did.
Get an answer from our members and OzGameShop representatives
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