??!
1 photo
OzGameShop
4.6 from 1,824 reviews

Reviews

(1,485)
(158)
(24)
(35)
(122)
  • Product Quality
    4.1 (58)
  • Return Claim MadeYes (8) · No (55)
  • Shipping
    4.0 (48)

Hassle free.

published

Bought 3 games.
Was worried using a new site, so was happy i could use paypal.
Ordered monday received the following monday. Great prices. Would use again.
(would like it to have tracked delivery)

Product Quality
Shipping
Return Claim MadeNo
1 comment
OzGameShop
Dan R.OzGameShop
Brian

BrianSydney, NSW

  • 2 reviews

Bloody hopeless

published

Cancelled my order without even warning me and the reason why?? Waited nearly 2 weeks for item to arrive. So had to write to inquire only to be told it has been cancelled. Don't bother buying here. Most vinyl sold here are old stock that can't be sold even with their special discount.

Return Claim MadeNo
1 comment
OzGameShop
Dan R.OzGameShop
Scan

ScanSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Purchased a Yoga DVD -Jillian Michaels

published

Went to use it and it's region 2 which means can only play Region 2 - Japan, Europe, South Africa, the Middle East (including Egypt) and Greenland
Australia Region 4 so must be counterfit DVD
Asked for a refund and saying i have opened the packaging so cant refund, really how was i suppose to know it's a Janpanese ver with out opening . Have to resort to PAYPAL claim Custoer service sucks

Product Quality
Return Claim MadeYes
1 comment
OzGameShop
Dan R.OzGameShop
Toys & Game Shops

Find out how OzGameShop compares to other Toys & Game Shops

Know better, choose better.

Compare all
  • Verified customer

Misleading Product and no one care after purchase Lodged 2 Request & waited 4 Weeks no Reply

published

Bought 2 headphones from ozgame, and the products received are different to the picture shown on the website and requested for refund on few occassions and waited for 4 weeks still no reply.
Hopefully after I post this someone can contact me for advise.

Misleading product and poor customer services

Pic 01: The one i bought
Pic 02: The one i received

https://www.ozgameshop.com/office-and-telephony-headsets/plantronics-audio-628-headset-semi-open-binaural-81960-15

Product Quality
Shipping
Return Claim MadeYes
3 comments
OzGameShop
Dan R.OzGameShop
David
David

#673693485415401

OzGameShop
Dan R.OzGameShop
Not Happy

Not HappyGreater Melbourne (Inner), VIC

Awful Experience

published
Shipping
1 comment
OzGameShop
Dan R.OzGameShop
Hai-long G.

Hai-long G.Sydney, NSW

  • Verified customer

Item hasn't arrived..... and bad customer service

published
Return Claim MadeNo
2 comments
Hai-long G.
Hai-long G.

Update Received a refund

OzGameShop
Dan R.OzGameShop
John D

John D

  • 3 reviews

Never arrived and fobbed off with auto-generated email about postal service claim

published

I never received the item ordered. When I addressed an enquiry to OzgameShop I received an auto-generated letter asking me to proceed with a claim through the postal service for non-delivery and alas, they are unable to provide a tracking number. This raises 2 issues: firstly, a company that has a pre-written letter to this effect suggests this is a regular problem; why? Secondly, why is there no tracking number available?
The whole thing smacks of a scam. Avoid this company at all costs.

Shipping
1 comment
OzGameShop
Dan R.OzGameShop
Kate T

Kate T

  • 4 reviews

Express Delivery is slow

published

I ordered two items on 14th Sec as Christmas presents and paid for Express Delivery; one item arrived on Christmas Eve, the other did not arrive in time for Christmas. Very disappointed.

Return Claim MadeNo
1 comment
OzGameShop
Dan R.OzGameShop
Jasonlas

JasonlasMetropolitan Adelaide, SA

Worst Customer Service

published

Purchased a game on 15/10/19 plus paid for express post as a pre release so i would have it on or before the release date. No game, no tracking number & they are saying i have to wait until 11/11/19 until they can do anything. They wont even allow me to purchase the game elsewhere & refund my money. Basically i will now get it somewhere else 3 weeks after the release date!

Product Quality
Shipping
Return Claim MadeYes
4 comments
OzGameShop
Dan R.OzGameShop
Jasonlas
Jasonlas

Not good enough

OzGameShop
Dan R.OzGameShop

The reviewer stated that an incentive was offered for this review

Toys & Game Shops

Find out how OzGameShop compares to other Toys & Game Shops

Know better, choose better.

Compare all
Paul

PaulSouth East Queensland, QLD

  • 2 reviews

Great Service

published

I had to confirm details of a PS4 game which is hard to obtain in Australia. Received response overnight. Placed the order and received the game from UK to Australia within the week. Will purchase again from this company. Paul

Shipping
Return Claim MadeNo
1 comment
OzGameShop
Dan R.OzGameShop

Thanks for your kind words Paul, we really appreciate it and glad we could help you with this purchase quickly. We hope you continue to shop with us! :)

This ole gamer

This ole gamerGippsland, VIC

Reliable and great prices!

published

I preordered baldurs gate & icewind dale for PS4 with EB games. They kept pushing the release date later & later. I gave up and ordered from ozgames knowing it was a uk company. Got my games in 9 days, packaged well and saved $40 off the EB games price. Fantastic thank you!

Product Quality
Shipping
Return Claim MadeNo
1 comment
OzGameShop
Dan R.OzGameShop

Thanks so much for your kind words, we're happy to hear we could step in and you get your games! Hope you enjoy playing! :)

Angie

AngieGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Stick to JB

published

I am in Australia and I purchased The Frasier Box set thinking Oz Games - Australia right? The DVDs do not play on my player. I was told return them and we will refund. It cost $65.50 to return them. Only $3 less than what I paid originally. Apparently all their DVDs are region 2 only. Would be nice if that was advertised in bold letters on their site. JB only from now on!

2 comments
OzGameShop
Dan R.OzGameShop
Angie
Angie

Thank you Diego.

lydia

lydiaGreater Melbourne (Metropolitan), VIC

very bad shipping and customer service!

published

Is got no relation with Australia, it is an UK based company shipping to Australia, called them as 'OZ' game shop, ship from uk,i tried to contact the customer service, no one answer the phone, you have to call at UK work hours. Amazon is much butter than OZgameshop.

Product Quality
Shipping
Return Claim MadeNo
1 comment
OzGameShop
Dan R.OzGameShop
BroScience

BroScience

  • 25 reviews

Good but be selective what you buy

published

As others have said, UK based business. Good customer support. Video game prices seem competitive. Would not recommend purchasing hardware however. Bought an Xbox 360 controller. Minimal packaging used for transit does not protect item particularly well from potential damage by impact or water if unlucky. However if item is faulty on arrival they do refund return postage cost with store credit.

J0wie

J0wie

  • 2 reviews

Delivers from UK without tracking

published

Delivery is not from Australia. Delays, not delivered in suggested window time. Not recommend if you need delivery asap. I wished i read reviews before purchasing. Better to pay more elsewhere for quicker delivery. Could be an issue if item needs to be return for faults.

Shipping
1 comment
OzGameShop
Dan R.OzGameShop
Toys & Game Shops

Find out how OzGameShop compares to other Toys & Game Shops

Know better, choose better.

Compare all
Josh L.

Josh L.Metropolitan Adelaide, SA

Great service good prices but

published

The ONLY issue I have with them is that one of the major cities in Australia isn't included in the express delivery area... Adelaide exists... Aside from that great service and prices would definitely recommend.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

UK company fronting as australian

published

Running behind decided to buy voucher that you could print out.

Took money-no voucher. Called the number at 9:30 am and got voicemail to call back between 9am and 5pm.

Had to go out and shop, not offering a dime for the inconvenience caused.

Product Quality
Return Claim MadeNo
1 comment
OzGameShop
Dan R.OzGameShop
Alex

AlexDarwin

  • 7 reviews

Made us to pay express post for a processor but no news yet.

published

Its been over two weeks but the processor which was urgent for us, hasn't turned up yet. Seems like a fraud group, no response too. Customer beware and try options.

1 comment
OzGameShop
Dan R.OzGameShop

Hi Alex. I'm sorry that your order didn't arrive with you. Can you please update this review with your order number so that we can check this for you? ~Diego

vik

vikSydney, NSW

Perfect

published

Items are as described and always on time. Ordered multiple products from ozgameshop and each time I have had nil issues. Best place to buy games and other various items.

Product Quality
Shipping
Return Claim MadeNo
1 comment
OzGameShop
Dan R.OzGameShop

Thanks so much for your kind words and review on our website. We are very pleased to hear this! :)

ron

ronSydney, NSW

love my Pes deal

published

great site. awesome sale. website is very interactive and friendly. oz Game shop has a great collection and I am very happy with their price. also got a 10% discount. wow.

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

Page 1 of 92

Questions & Answers

Nelson V.

Nelson V.asked

I'm possibly about to purchase dayz through your website and I would like to make sure the copy of the game I'll receive will be coded to an australian PS4, thanks.

1 answer
OzGameShop
Dan R.OzGameShop

Hi Nelson, thanks for getting in touch. This game is a PAL game, meaning that it is commonly used in the UK but also works perfectly fine and is compatible with your Australian PS4. There will be no problems with using this game on your console. :) - Charlie.

Jacob Howley

Jacob Howleyasked

Is there a way I can track my order?

1 answer
OzGameShop
Dan R.OzGameShop

Hi Jacob. Unfortunately, a tracked delivery service is not available on orders dispatched to Australia. Please don't worry as delivery delays do sometimes occur. Your order is insured so we will file a lost in post investigation and send a replacement if it doesn't arrive within 20 working days. I hope this helps but if you need anything else, please feel free to get back in touch! ~Diego

Jacob Howley

Jacob Howleyasked

How long will it take for my two oasis cds to get here? I ordered them two days ago (friday) and because the last time I ordered a cd (from the oasis store) they used the worst possible postal service (UPS) which screwed me over big time and took ages to arrive and I just want to be reassured it wont happen again

3 answers
This ole gamer
This ole gamer

I can only tell you about my experience. It took 10 days for two PS4 games to arrive. You might be looking at a longer wait due to Christmas season I would think. I cant really reassure you beyond that since I am not the business.

OzGameShop
Dan R.OzGameShop

Hi Jacob,

As we are based in the UK and this is where we send all of our orders from, standard delivery can take around 4-10 working days to arrive with you, or if you have purchased the express delivery this should arrive within 5-8 working days for you.

If your order doesn't arrive within this time period, please make sure to contact our customer service team about this and they will look into it for you.

I hope that your order arrives very soon and fingers crossed you will get it just before the Christmas rush hits.

All the best,
Charlie.

Jacob Howley
Jacob Howley

Thank you for your reply Charlie

Get an answer from our members and OzGameShop representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.