OzGameShop

I read a number of the reviews, and was sceptical, but my order (2 now out-of-print board games) arrived relatively promptly, and was exactly what I ordered. I got tracking info, and can't fault the service. If there were issues before, there don't seem to be any now. I would recommend them.

Terrible – Scammers, pre ordered Pneumata on Ps5 last year and they changed there website and deleted all accounts, asked for refund but they couldn't and wouldn't find my order so after 15 years they can f#@% off. They now are usually more expensive than EB Games and that says something!!!

Scammers – This place is a scam. They will not send you your order and they will not give you a refund. I paid $250au for The c64. And 2 months later when I contacted them they said that they have moved wharehouses and no longer can find my order.

Relieved site wasn't a scam like some of the reviews claimed – Was a bit worried at first after reading some negative reviews but it only took 3 weeks for my books to arrive and I was always informed about where the order was , they do ship from the UK so things do take a bit longer , my experience was good , would use again .

Great bargains and speedy free international delivery to Australia – Purchased a Hornby Train set from OzGameShop for an absolute excellent price, and arrived from the UK to Australia within two weeks. You don't even get that kind of speed from buying local. Would buy off them again.

Legit but slow – To be honest, writing this because I assume most people would assume the business is a scam. Reviews in the last 6-12 months have been 50/50, the website barely works and has conflicting/incorrect information from page to page, prices very nearly too good to be true, and every single email they sent to me got flagged by my spam filter with… Read more

basically zero communication/updates after my purchase. However, 4 weeks after my order, I received exactly what I paid for. (I was already aware they ship from the UK NOT Australia, but I usually don't wait this long for international parcels still). So in summary, very slow, but you'll get there in the end.

Extremely Bad – Game was ordered on 13/9/24, thinking it was an Australian company. Was told it couldn't be shipped until 4/10 as it is coming from another warehouse. After reaching out to follow up on the 7/10 I was told it was still coming from a different Warehouse and that I should allow more time. As this is for a 9-year-old bday and I have waited way too… Read more

long, and I no longer trust they can get this game to me, I have asked for a refund. And purchasing through EB games

Scam company, they are after your postage fees – Made an order and it was cancelled by the company very soon after, money was refunded with the exception of the postage fee and no explanation given for the cancelled order. Emailed the company and no answer has been received. Edit- since posting this review I have received my refund but no communication with the company about the delay.

DO NOT RECOMMEND – WARNING, this company runs from UK , There name is diseptive, not an Australian company, there excuses are a joke, they don't even have my item I ordered, will be asking PayPal for a refund. Waiting for a month for something that should be here in one day .

Totally dissatisfied – I would never deal with this firm again. Many of their products are not held in stock and are instead consigned by an overseas firm. Their returns policy is a shambles and I’m still waiting after four months for my return postage to the UK to be refunded.

Almost certainly a scam. avoid – I ordered an LP record back in 2022. No record or refund ever arrived. Communication non-existent. I put it down to experience but still email them occasionally for an update, just for fun

Very poor sales and service – Twice I have attempted to purchase a product which they have advertised on their website. On the first occasion Theresa's no email or confirmation of my order, despite contacting them for support. I was forced to get PayPal to get a refund from them after several weeks. Stupidly a couple of weeks later I tried ordering the same product from… Read more

them and registered my details on their site. Once again there was no confirmation of my order and no sign of the item. I managed to Google their phone number which isn't listed on their site (almost seems like they don't want you to contact them.,So far it has gone straight to hold music which I have been listening to for 20 minutes. Looks like I will be demanding another refund. Very poor and unprofessional service.

Sold me a fake Windows License Key – I contacted Microsoft as the OEM Windows License Key sold to me by OzGameShop did not work. Microsoft told me that they was not a valid License Key. I contacted OzGameShop and they told me that they have since changed ownership and there is nothing that they could do for me.

Not Australian – Ozgames shop is not Australian. They are based in UK. So careful if you buy something for someone's birthday or Christmas as it may not arrive in time as it is a misrepresentation

Terrible, possible scam – I have ordered boardgame expansions, they never arrived. Not sure where is the fault yet, courier or ozgameshop, but based on other reviews most likely I will need to raise the issue as a scam with my bank and reverse payment. Very bad experience, will never ever come close to this website.

Not located in Oz – Do not buy from OzGameShop! The website states the company address to be Norwood South Australia. However they are based in the UK. Items are shipped from the UK with all the delays that causes with customs and quarantine at the port of entry. Then to return an item that arrives not working you need to ship it BACK TO THE UK at your own expense.… Read more

Despite being registered as an Australian company. The plan is that after they fault test the item they will refund the money to my original method of payment and will refund the postage via PayPal. Very dodgy system. I have only just sent the return a week ago so no word from them yet, in fact it has only just cleared customs and is still in Australia. The company being overseas makes all the processes take longer. It is very deceptive that their website says they are Australian They also sent the item I bought through international post without any bubble wrap, not even in a padded envelope so it's no wonder the fragile little device didn't work on arrival.

Stock not in stock beware – Purchased a game for my son in plenty of time for his birthday what a joke “ Unfortunately, due to system issues your order is currently delayed. We don’t have an eta when this will be dispatched but can assure you the whole team is doing everything they can to ship orders out.“ reached out to PayPal for a refund. Never again.

Absolute joke. Strongly suggest against using this company – You’re better off paying the extra money to get the game instantly on your console or PC. Should be clearly stated on the website when ordering that items are shipped from the UK. Don’t claim to be an Australian company if you’re not even based on the continent. Item has been pending shipping for a week when it estimated it would arrive in just over a week. Really disappointing

Pre-ordering means nothing apparently – Pre-ordered a game in February for my daughter's birthday in June. Release date was early May. Now June and still waiting. Paid full price and still not here. The local big chain shop has it for $20 cheaper. Thinking you're supporting a local run business with Australian stockists? Think again. They represent themselves as being a South… Read more

Australian company but ship from UK.

No notification or communication from company. Had to chase them to find out if they had even shipped it. Absolutely pathetic service.

Do better!

Complete garbage company now – Company has gone down the tubes since the website upgrade last year. Literally no deals anymore and the lack of stock and website interface is shocking. Probably don't want the business anymore?

Change system and now can't see any orders – Beware of these guys. So I try to see if I have any outstanding orders with the company, but after a system change they tell me they can't tell me anything unless I tell them order numbers, which i now have no access to as they disnt migrate orders. So after asking multiple times about whether any outstanding orders will get processed, they say… Read more

that if I can't tell them everything missing from when, they can't do anything. Wth?? I mean, all orders make have been completed, but then I may have 10 partially delivered and preorders that we're ordered a year ago. Scammers. They were an ok supplier till things go wrong.

Ozgameshop is a rip off, I been waiting over 8 weeks, for a refund and a delivery. Not happy!!!!! – Haven't received my refund on a game, and still waiting for my other game too come. Bad service never buying on hear again.

Pre order does not mean anything – Preordered in march, now November. Refunded me instead of sending item. People who didn't preorder got their order. Speaks volumes on how they run their company.

Do Not Trust This Company They Are Fraudulent – Purchased item from them 2 months ago and never arrived. Contacted them eventually and was told they have been bought out and are having teething problems with their computer system and promised me a full refund. Now several weeks later still nothing and no contact from them and you cannot access their website??? This is definitely a scam company… Read more

and I highly recommend that nobody deals with them ever again. They are based in the UK which makes it difficult to follow anything up, particularly with no website access. Avoid them at all costs.