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I dont usually review but have to set the record straight. Wizard of oz is not from australia. I assumed these guys are but thats my mistake. Than these reviews kept my heart unstill for a week. Now that it arrived i can say AAA shop. Great prices, communication and packaging. Also if it doesnt say "tracking provided," guess what...
Legitimate business - Dreadful delivery times
The buying experience is perfectly fine, and their service is good, but beware.. especially during the COVID pandemic period. They are based in the UK and your order from these guys can take painfully long to arrive. Mine arrived (in Sydney) 23 days after dispatch. There’s no tracking so it becomes one long guessing game on your parcel‘s whereabouts.
They are a legit online retailer and do offer quality products, but please don’t be in any rush for your delivery. Just sit tight.. and wait... and pray that it’s not lost in transit.
OVERSEAS company posing as Australian
This company is NOT IN LINE WITH ACCC REGULATIONS.
DECEPTIVE and UNCLEAR about the OVERSEAS LOCATION of their products. Implying that items will be shipped from Australia when infact they are located overseas, or more specifically in the UK.
No tracking is available for security of items purchased or whereabouts (items can take months to arrive).
Overseas charges on purchases are also applicable as they use a UK bank account.
I Purchased products from this website as it makes out to be an Australian based supplier, advertising fast, cheap/fr...ee shipping. Items were clearly not in Australia, nor where they noted that OVERSEAS SHIPPING TIMES would apply. When seeking help from the company, It was advised that I must wait 20 days to follow up any items. Upon waiting another week or so, it was advised that I must instead, wait 45 days to follow up my order.
Misleading website design
Website design suggests that games are shipped locally (there is even a call out on delays regarding AusPost). Would go as far to think that this is done intentionally given they post a local office address (it's also interesting how they don't have google reviews set up for this office as I imagine they would be flooded with complaints of the same nature).
Transparency would go a long way in helping their reputation - it's not appreciated at all.
UK based and shipped via Royal Mail no tracking - still waiting on delivery although dispatched a month ago. Disappointing shopping experience - will not be repeating the same mistake.
OzGameShop is a Scam
The scam is that they flood review sites with fake good reviews. They use very cheap and non traceable shipping and are actively deceptive about their location so as to get sales they wouldn't have otherwise got.
On principle, and to avoid a frustrating experience do not deal with these bad people.
Very efficient shipping
So I live in Melbourne Victoria I purchased two switch games because it was the cheapest on the Internet and free shipping which made it a super sexy purchase. I assumed because my state is absolute trash with deliveries I’d get the games in 2 months or so, however they came within 11 days from purchase, within 30 minutes I got an email saying my shipment was already dispatched!
I’ve been seeing people say that the delivery was super slow and terrible but, I can only say they have been amazing.
As an example I bought a game via eBay from a Vic...
- Verified customer
Waste of Time!!!
These guys don't provide any tracking number and I'm still waiting for an item I purchased about 3 weeks ago...I avoided buying it from Amazon thinking this is an Australian seller, so I can get the item quicker. MISTAKE!!! At least Amazon would be rather responsible! Don't understand how this company gets too many good reviews.....
- Verified customer
This is perfect gifts and timing for my daughter's birthday
As for the current locked down situation in melbourne , vic, australia and around the world and mostly all items except foods and drinks are imported from oversea.
I placed my order on 15 aug 2020 and I received them today 04 sept 2020 and I have 7 days to spare before I need it. It is really impressive.
Thank you very much
I tested them out and every things working fine as expected.
Please allow plenty of of time for postage and do not wait till the last minute when you need something.
Thank you again
Not actually in Australia
I have waited since June 9th 2020 for a refund on a item I never recieved after paying express post and yet no refund still on September 2nd 2020. I would give 0 stars if it was possible with the customer service I recieved from Alison
Still waiting on headset 3 weeks later. Was told I have to another month wait a month before they can list it as lost in the mail. Completely misleading. Not in Australia. In the UK. You're unable to track anything via the mail as they have no tracking. DON'T DO IT. SHOP AT JB HIFI.
Very misleading business
the shipping took atrociously long (even with their COVID leeway window) and I had to purchase the item somewhere else. When I tried to return the item, I found out that their company is actually based in the UK even though their website has an Australian address down the bottom. Now I have to pay half the price of the game just to make a return. Don’t call yourself an Australian business and put an Aus address on your website just to scam customers. (PS JB HIFI will match the price anyway)
- Verified customer
The worst online retailer I've ever encountered
Oz Game Shop is known as 'australia-games' on eBay, where I purchased a dragon statue for hubby's birthday present as he is an avid collector. I bought a large statue to the tune of $300 with weeks to spare and believing the seller was in Australia. I made the purchase on 25/06/2020 and had to contact the seller days later to check it had been dispatched., when I was given a line about it "being brought to our main site from one of our other warehouses" then being sent from the UK. They eventually sent it on 3/07/2020, it arrived after his birt...hday and was packed so poorly the large dragon wing was broken. I took photo's then managed to fix it myself and left a neutral review and expected that to be the end of it. australia-game/Oz Game Shop then reach out to me asking for evidence of the damage. I send them the photo's with no expectation, however they offer offered to accept the item back for a full refund or offer a partial refund of 25% and I keep it. By now, I'd thrown out the original damaged box and they said they didn't have another item the same to replace my damaged one. Not liking my chances of getting it back to the UK without further damage and also not wanting to foot the postage bill I accepted the 25% refund. THAT WAS THE 30TH JULY. IT'S NOW THE 23RD AUGUST AND I STILL HAVEN'T RECEIVED MY REFUND. I paid via PayPal so the refund is as simple as clicking a few buttons. I contacted them 5 days ago to follow up and was again told it would be processed within 24 hours. The really clever thing they've done is to draw out delivery and then not issue the refund until it's too late for me to take recourse via PayPal and eBay as it's over the allowable timeline. My next option is to explore a complaint with the ACCC and Competition and Markets Authority in the UK. In over 20 years of online buying these guys are in my top 3 WORST online retailers ever.
Shocking communication, UK based, refusal to deal with delivery delays
Ordered an item more than 6 weeks ago, with OzGameShop, apparently an Australian site which specified delivery within 7-15 working days.
Contacted them after a month of non-delivery, only to find out they ship from the UK (a fact that is very poorly specified on their website).
It took a follow up email and six days after their standard auto-reply to get a Trainee to tell me they refuse to follow up any delivery delays until 30 working days from dispatch. It has now been 28 working days from dispatch and I have no confidence that OzGameShop will do anything about my missing item.
My only requirement was to buy local
Wanted a local supplier. To get it quick.
My only requirment was local .
I am a victimof this time wasting misrepresentation. Like most people in oz. Living ten thousand km from the uk . so i looked on goole for australian supplier .
Do you thingk given the true location of most of your stock . Australians would choose to by from the other side of theworld .
Miicrosoft blocked the key I purchased from OzGameShop
Recently upgraded my pc with a new motherboard. On restarting I was advised that I had to re-actived - which failed. Long story short I spoke to Microsoft who advised that the key had been blocked late 2018 due to being 'pirated'. They would not unblock. Contacted OzGameshop and was told that it had worked, wasn't pirated and they could do nothing for me.
Now have to buy another one - guess where I'm NOT going.
- Verified customer
Slow, shady and unempathetic!
Hides behind an OZ storefront: why would they have an Australian address, an Australian looking number and the word OZ in its name otherwise ...
I ordered a couple of games from them, not only did it take more than 2 weeks to receive the first one, it is not supported in Australian Nintendo region (it was my first time ordering from them and I didn't think I needed to check the region of the game).
The second one is still somewhere, untrackable.
The game I ordered went on sale a few days after, and a 10% off discount became available, but they wouldn't retrospectively apply these, which I can understand but the response could have been less cold.
Oz Game Shop: SHOCKING lack of any service all the way around
Absolutely POOR Company ...."we are an international company and ozgameshop is our storefront for Australia". (we have no stock in Australia....but you will find that out real soon)
Yeah WELL!!!! you've lost me forever, You cannot even deliver a plastic aircraft model in a reasonable timeframe:
18th June 2020 03:38:36 Processing Order created
18th June 2020 03:38:38 Payment Processing Processing payment received via PayPal Express Checkout
18th June 2020 03:38:38 Payment Received Payment received via PayPal Express Checkout
18th June 20...
Questions & Answers
My name is long anh nguyen
Mob: [number removed]
My order number is #904882150510501
Placed on 15 aug 2020
I have not received my order yet
I am still waiting for my order
Is there any way to track my order?
Is this place for real??
I haven’t received any correspondence at all after placing my order 3 weeks ago!!
No details. Only a website.
When you ring don’t answer...
Does anyone have an email address.
Hi have lost email address plz contact me nellie flowers re broken bread slicer email@example.com thanks nellie
Hi Nellie, I would suggest getting in touch privately and removing your email from here for your safety as this is a public inbox. Can you please email our customer services at "firstname.lastname@example.org"? Best regards, Diego.
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