Big Post

Sinead in SCR has been absolutely wonderful in dealing with a very tricky situation with a customer of ours over 1000km away, the original transporter didnt want to play nice & Sinead has handled it so professionally and achieved an amazing outcome that most of satisfied the end customer with getting their equipment. Show details ·  1

I had a large item delivered to my address. First of all, the delivery man cannot find accurate address at all, even I have provided detailed information and even street pictures. I had to spend at least half an hour to pick the delivery man up, looked for the lost person. Secondly, despite the size and weight, I had paid for home delivery… Read more

service, expecting the item to be delivered directly to my apartment. However, only one delivery person was assigned to the task. Citing the item being too large to fit into the elevator, he left it at the ground-level loading zone without attempting further delivery. As a result, I was forced to arrange alternative assistance at my own expense to carry the item upstairs. Wasted my time and my money. After complain, already got any apology from them. Still, Totally nonsense customer experience from this delivery, if cannot deliver to home door, should be more detailed information provided from supplier and the company ahead, otherwise getting wrong guidance ordered!

Happy with Big Post Courier Service in every way – We have been using courier companies for the past 5 years and some companies were good at certain things and some were good at other things. I must say that Big Post has ticked every single box for us as customers!! If it is their user friendly platform, the ease of dealing with returns or booking cancellations or changes and most importantly… Read more ·  1

their friendly and ever-so-helpful staff who are just a phone call away. We couldn't be happier with their service and would highly recommend them to any business who is time poor or just needs a good quality service. We would like to make a special mention about the lovely Nick in Customer Service, who not only helped us promptly but also called back after the resolution to follow up to make sure that everything was sorted and that we were happy. Well done to Nick and the whole team at Big Post. Thanks for standing out from the crowd, we love your service. Regards Mary & Eli from Just Bits LED Strip Lighting.

MVPs of the shipping world! – Ahoy there, my fellow shipping enthusiasts! Have you heard of Big Post? Well, let me tell you, they're the real deal when it comes to freight companies. There customer service is out of this world! First of all, a big shoutout to the team at Big Post, especially Libby, Ben, and Divya for helping me with recent shipping issues, also Lauren who… Read more ·  1

recommended them to me in the first place. These guys really know their stuff, and they made my shipping experience a breeze.

But what really impressed me was their communication. If anything went wrong (and let's face it, things can go wrong in the shipping world), they were on it faster than a seagull on a french fry. Even when my package got run over by a forklift and the replacement was sent to the wrong address (hey, it happens), they went above and beyond to sort it out. And let me tell you, it takes a lot to impress this salty old sea dog.

So, if you're looking for a freight company that delivers the goods (literally and figuratively), look no further than Big Post. They'll treat you like family, and they'll get your packages where they need to go, even if it means jumping through hoops (or dodging forklifts).

Thanks again, Big Post, for your top-notch service. You guys are the real MVPs of the shipping world!

Had a query about a delivery, and Owen from big post reached out and made sure that my package would arrive in time, it was refreshing to see a company care about their customer! Show details ·  1

Honestly they are the best! Went so well, love using the platform and the rates are really good, I was able to set it up with shopify and all went well. Couriers come on time and every time and have had no issues to date Show details ·  1

As a business that ships freight every day, having a reliable freight partner is essential. We've been using Big Post for all of our freight and they've never let us down. The booking process is simple, pricing is competitive and everything just works. It's one less thing we have to worry about, which makes a huge difference when you're running a business. Highly recommend the Big Post team. Show details ·  1

Big Post contacted us and hassled us to try out their service, went through the whole process, signing agreements etc. Booked our first job, granted we selected an opening time 30min before the shop opens so missed the first day, will accept that. They then failed to collect our shipment for the next 3 days so we cancelled and used our previous service. Absolutely woeful service and communication. Show details

A delivery to regional NSW from regional Qld, package still sitting in Lismore depot with that depot saying they dont know when they can deliver,now overdue by 1 week with still no delivery date. Terrible service. Show details

After a week of having the confirmation in my inbox and past the expected delivery date, I get notified that BigPost had not even collected my item. No communication from them. No response to my enquiry. Would not recommend using if you want your product actually delivered Show details

The overall experience was good. Customer support was excellent with following up and quick responses. Delivery driver was excellent also with good manners and willing to help out. Small improvement that i would suggest is live tracking would be amazing and possible notifications on the day of arrival and estimated time. Thank you again for quick delivery. Show details ·  1

Delivery of large half ton pallet to our home in Townsville coming from Brisbane it was very quick and easy,the communication was first rate would not hesitate to recommend and use this company again thank you Show details ·  1

I had a great experience working with Jackson. He was always quick to respond, kept me updated throughout the process, and made sure I knew what was happening every step of the way. As someone who also works in customer service, I know how much effort goes into following up, communicating clearly, and managing customer expectations. Jackson… Read more ·  1

consistently demonstrated those qualities, and I could tell he genuinely did his best to help resolve my enquiry.

Thank you, Jackson, for your professionalism, timely updates, and great customer service. Keep up the great work! ;)

The team at Bigpost are always attentive and helpful with any issues that arise. On this occasion Chloe R. assisted me. She was very responsive with us as the sender, as well as the customer receiving the item. I highly recommend Bigpost! Show details ·  1

Timothy and the team at BigPost really go out of their way to give us great service. They gave us a heads up on a possible wait time delivery. We chased our customer and worked with Tim and the team at BigPost to avoid an excessive freight surcharge. Customer service is second to none from the team at BigPost. Show details ·  1

Mikayla was extremely helpful and proactive in finding a resolution for me. She was clear in her communication and followed up regularly on the progress of the shipment. Show details ·  1

Was very happy with the service that Sinead provided in locating a missing item. From the time that the item went missing to time the parcel was found and delivered to our customer was completed in a short period of time. We were update at every stage, with regular updates provided. Show details ·  1

Blake and BigPost have been fantastic to deal with. Good customer service is hard to come by these days but Blake and the team have been very proactive and easy to deal with. Show details ·  1

i have been dealing with the National Business Development Manager BLAKE SMITH from Big Post and have had a great experience so far. The team has been very helpful if i have any questions. Would 100% recommend this company for freight logistics. Show details ·  1

We'd like to recognise Steph from the BigPost Customer Service team (03 9544 5525) for her outstanding assistance. Steph was incredibly helpful throughout a missing item investigation for one of our customer deliveries. She kept us updated at every stage, followed up with the depot on our behalf, and worked hard to help locate the missing box. Her… Read more ·  1

communication was prompt, professional and friendly throughout the entire process.

Thanks to Steph's assistance, the item was located and the issue was resolved successfully.

We really appreciate her support and would happily work with her again in the future.

Jackson has been incredibly helpful with my order. He always kept me updated, followed up when needed, and made the whole process stress-free. He is a wonderful person to deal with and a real credit to the company. Show details ·  1

I've been using BigPost since February and it has been nothing short of awesome. Despite some issues with the carriers that's no fault of BigPost, every single person I have dealt with has been great and always goes above and beyond to assist. Too hard to mention everyone, But Trent, Steph, Chloe, Tim and James are all fantastic and always sort… Read more ·  1

out whatever I bring to them in a timely fashion. Easy system to use and great people. I would highly recommend using them to anyone that send a high volume of freight daily. I never pictured myself using a 3rd party broker for freight, but now I can't imagine using anyone else.

Big post have been so helpful dealing with problems that everyone experiences with couriers as well as offering a great solution for shipping of large items. They are always quick to respond and genuinly go out their way to help and even chase up on things that we may have missed. They are a awesome to deal with and everyone I have dealt with has been a pleasure to work with. I could not recommend them more highly. Show details ·  1