Big Post

After a week of having the confirmation in my inbox and past the expected delivery date, I get notified that BigPost had not even collected my item. No communication from them. No response to my enquiry. Would not recommend using if you want your product actually delivered Show details

I started using Big Post a couple of months ago on a trial basis because my previous carriers were letting me down big time. I was sceptical of using a broker type system at first, but now I use Big Post for about 90% of my outgoing freight. They have many good options to choose from and since moving across, I hardly ever have to chase anyone for… Read more

ETAs or missed pick ups and I'm having far less worries about my products getting damaged in transit. Their customer service team is fantastic! They promptly reply with a good amount of information regarding to my queries, not just with generic cop out messages like other companies. I'm very happy with them so far and don't see myself changing to anyone else any time soon. I highly recommend Big Post if you're having issues with other freight carriers.

I had a large item delivered to my address. First of all, the delivery man cannot find accurate address at all, even I have provided detailed information and even street pictures. I had to spend at least half an hour to pick the delivery man up, looked for the lost person. Secondly, despite the size and weight, I had paid for home delivery… Read more

service, expecting the item to be delivered directly to my apartment. However, only one delivery person was assigned to the task. Citing the item being too large to fit into the elevator, he left it at the ground-level loading zone without attempting further delivery. As a result, I was forced to arrange alternative assistance at my own expense to carry the item upstairs. Wasted my time and my money. After complain, already got any apology from them. Still, Totally nonsense customer experience from this delivery, if cannot deliver to home door, should be more detailed information provided from supplier and the company ahead, otherwise getting wrong guidance ordered!

Happy with Big Post Courier Service in every way – We have been using courier companies for the past 5 years and some companies were good at certain things and some were good at other things. I must say that Big Post has ticked every single box for us as customers!! If it is their user friendly platform, the ease of dealing with returns or booking cancellations or changes and most importantly… Read more ·  1

their friendly and ever-so-helpful staff who are just a phone call away. We couldn't be happier with their service and would highly recommend them to any business who is time poor or just needs a good quality service. We would like to make a special mention about the lovely Nick in Customer Service, who not only helped us promptly but also called back after the resolution to follow up to make sure that everything was sorted and that we were happy. Well done to Nick and the whole team at Big Post. Thanks for standing out from the crowd, we love your service. Regards Mary & Eli from Just Bits LED Strip Lighting.

MVPs of the shipping world! – Ahoy there, my fellow shipping enthusiasts! Have you heard of Big Post? Well, let me tell you, they're the real deal when it comes to freight companies. There customer service is out of this world! First of all, a big shoutout to the team at Big Post, especially Libby, Ben, and Divya for helping me with recent shipping issues, also Lauren who… Read more ·  1

recommended them to me in the first place. These guys really know their stuff, and they made my shipping experience a breeze.

But what really impressed me was their communication. If anything went wrong (and let's face it, things can go wrong in the shipping world), they were on it faster than a seagull on a french fry. Even when my package got run over by a forklift and the replacement was sent to the wrong address (hey, it happens), they went above and beyond to sort it out. And let me tell you, it takes a lot to impress this salty old sea dog.

So, if you're looking for a freight company that delivers the goods (literally and figuratively), look no further than Big Post. They'll treat you like family, and they'll get your packages where they need to go, even if it means jumping through hoops (or dodging forklifts).

Thanks again, Big Post, for your top-notch service. You guys are the real MVPs of the shipping world!

The Big Post team always go above and beyond to assist in every step along the way, they are quick to address and resolve any unforeseeable issues with carriers. I highly recommend using Big Post for all freight needs, certainly makes logistics a breeze! Kylie Karaca Cuvee Chocolate Show details ·  1

Had to process a claim for transit damage. Alice in customer care was fabulous in putting through our claim and kept in frequent contact with us to ensure she had all she needed to process it successfully Aside from that, my only issue. It deters me from using it again, as it was time-consuming to put through a claim, whereas our "go-to" freight provider, Mainfreight, is not Show details ·  1

Morgan was absolutely amazing and went above and beyond to ensure a package arrived in time for my son’s birthday. I can’t speak highly enough of her and the exceptional customer service she provided! Show details ·  1

If I could select zero stars I would. Not accountable, didnt follow up when their driver noted that supposedly another company had collected the freight (which the supplier says is incorrect as they only ever use big post) therefore they fraudulently took funds for a job and didn’t complete the job and didn’t notify anyone. Well over a month and… Read more

no one knows where the thousands of dollars worth of freight is. Their tracking system is hopeless. They have poor communication between themselves and their subcontractors and can only contact subcontractors via email so the delays just keep mounting up when trying to sort any issue out. Zero stars. Do not use this company.

All care NO responsibility sums them up. Quick to take your booking and then don't expect any service. We gave them all the information for a delivery. Picked up on 9/5 and were told must be delivered by 23/5. That timeframe was more than generous. I can see the item has been sitting in their Depot since Mon 19/5. It was assigned on 20/5 then back… Read more

in Depot 20/5. It was assigned again 21/5, then back in Depot 21/5. Here it is on the 23/5 and still hasn't been delivered. We have phoned and emailed several times over the week and we get the scripted, "we'll continue to monitor this", response. Today I called the carrier and was told "it's in our depot and we'll try and get it out today". Bigpost and a toothless tiger. They don't monitor, they send occasional emails asking what's happening. Look for another delivery service!

Horrible was meant to be delivered on the 9th of may wasnt even picked up. It's a 23k engine and mechanic is waiting to install it has car on hoist cant move it rang big post and like they had no care at all the courier tnt has not updated or responded to tell me where it is. I wouldn't recommend big post or tnt courier to even deliver cow poo… Read more

that's all their service is crap. I will be looking in to the cost and the cost of the mechanic charging me because the delivery is 4 days late. Stay away from this big post delivery service.

This specifically on Morgan your Customer Service Representative. Her greeting was professional and engaging and she was prompt in addressing my concerns and she used great skills in assuring me that she would escallate the matter to get me an outcome. I At all time she displayed great energy of engagement. Though my issue is not yey resolved but this is a good start that should lead to a satisfactory outcome. Show details ·  1

I cannot express how helpful the team from BigPost were. I had a few questions that were answered promptly and respectfully during the transit time. There was an issue at the depot upon delivery where the goods could not be found but a simple email and the team were onto it straight away and the goods were found the next day. Thank you Morgan and Vincent! Show details ·  1

Jessica was so sure that I would benefit in coming over to Big Post, and of course she was right. The overall experience is great and best of all is the accurate and clear information & communication. Show details ·  1

Our website wasn't connecting to Bigpost but when I called through I spoke with Andy who went on to explain that we needed to be on the CSI platform which no one had informed us prior. He went ahead and transferred our items on to the new platform and explained how it all worked moving forward. Show details ·  1

While the handling agent Big Post uses in our area (TNT/FedEX) leaves a lot to be desired, Big Post did keep us informed and updated at all stages of the delivery. The Big Post customer service agent we liaised with was incredibly helpful and went above and beyond to ensure eventual delivery. Show details ·  1

Steph from Big Post was able to organise quick location of a missing package and have it delivered to the receiver with little delay. I was very pleased to have this resolved without difficulty and in such a short time. Show details ·  1

Sinead is number #1 We had an issue with a misplaced order and she was prompt in sorting it out and items were received next day. Very happy with her service. 5 Stars Show details ·  1

We needed large parcels from Adelaide to Central West NSW in a short time-frame. Big Post handled our parcels with care and took only 2 days - delivered to the door, early in the morning. I phoned to check on tracking and Morgan was thorough and informative of the exact time and place the freight had been handled. Wonderful service. Big thank you to Big Post and Morgan :) Show details ·  1

BigPost was amazing to deal with. Tracking was spot on - I also emailed and spoke to staff who were prompt and so helpful. Only took 7 days to arrive in Tasmania. Pick up company were also lovely. Show details ·  1

Big post logistics gave excellent fast and hassel free delivery for roof rack world blair athol south australia to currawang nsw with tnt road express my parcel arrived earlier than the estimate date in perfect condition big post logistics highly recommend Show details ·  1

Morgan addressed our issue with a high level of empathy and professionalism. Her deep understanding of the process, combined with her ability to acknowledge and validate our concerns, made a significant difference. Among the customer support team, she stands out as the person I trust most to handle our needs. Her support has been truly outstanding. Show details ·  1

I had such a positive experience with Adrian L, the Customer Service Representative at The Big Post. He went above and beyond to ensure our package was delivered on time, keeping me updated and making the whole process smooth and stress-free. Adrian was friendly, professional, and genuinely cared about helping us meet our delivery deadline. It’s rare to come across this level of customer support - thank you, Adrian, for your outstanding service! Show details ·  1

Big Post has been fantastic so far, we are a new customer to them and we are a freight forwarder, and the transition to them has been very smooth, with plenty of training on the website, Their customer service team is very helpful and informative, we did have a small issue with one of the carrier bookings, Big post were all over it and had the… Read more ·  1

issue resolved swiftly, a breath of fresh air to know you can rely on them to look for our needs, we all know that carriers have issues from time to time it is normal in such an industry not every delivery is going to be perfect, and they can be very dismissive of the urgency of a customer, Big post took on my urgency and made me feel like they cared, i look forward to a long an prosperous relationship