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Big Post
4.5 from 83 reviews

Reviews

Review distribution

5 star
68
4 star
5
3 star
2
2 star
0
1 star
8

Steven

StevenPerth, WA

  • Verified customer

Poor services

published

Very poor services they said my past will be delivered by 10 of Oct 2019. I wait for all day never give me a phone call. I don't know where's my past now? I need my post to do the business and I lost $500/day by my can't receive the everyday.

Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
1 comment
Big Post
Sam G.Big Post

Hello Steven, I'm really sorry to hear about the delay of your freight. I have sent you a message so you can tell me your Big Post job number, and we can figure out what happened.
Sam


Roman V.

Roman V.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Very happy with Bigpost

published

Have used BigPost now for over 1 year. Extremely happy with service and Price. Web site is very easy to book jobs, drivers always pickup on time and the email service is very prompt. Big thanks to Eleni who made initial signup a breeze and taking care of any issues might have had.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Kaylene

KayleneSydney, NSW

  • Verified customer

Excellent Service

published

So happy with Big Post service and especially Lincoln for all of his help from the very beginning of opening a account. Lincoln has gone above and beyond and is a true asset to the team!!! Thanks Lincoln!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Hi Kaylene, thanks so much for this! It's awesome to hear how Lincoln has helped from the very beginning. I know that he is always be happy to assist, and consistently goes above and beyond for new and existing customers.
Thanks again!
Sam

  • Verified customer

Very Happy Customer With Happy Clients.

published

Extremely happy so far with the team at BigPost their service has made things so much easier to quote and organised our freight on time. The team is co-operative and responsive and special thanks to Lincoln who has made it so easy to quickly come up to speed using their system and overcome any concerns, keep up the good work.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Hi Clive,
Awesome feedback. I'm really happy that Lincoln and the rest of the team have been able to help with your queries and system learning. Make sure to let us know if you ever have problems with your jobs - we are always happy to help!
Sam


  • Verified customer

Excellent service

published

The customer support provided to new customers was amazing - Lincoln realised that I had not completed my booking on my first attempt booking a pickup, and very quickly contacted me and talked me through the final steps. His initiative and kind professionalism was much appreciated.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Suppleyes

SuppleyesSouth East Queensland, QLD

  • Verified customer

Good Service and Great pricing

published

The team at Big Post are easy to work with and are prompt with the assistance. It's great to get multiple quotes from a variety of carriers so you can chose the carrier that specialises in the freight you're sending

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

  • Verified customer

Thanks BigPost (and Lincoln)

published

Quoting and booking in jobs is super simple on the BigPost website. I have found carriers to be exceptionally difficult to contact and resolve issues with in the past.. BigPost solves this issue by acting as the middle man between the carriers and end consumer with excellent customer service. I'm getting the same if not better pricing than previously, but with way better service. Any time I have a question, issue or request I email Lincoln who contacts the carrier and sorts it out quickly and professionally. He even emails with follow ups and updates so that I know what's happening at all times. This makes all the difference!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

  • Verified customer

Satisfied Customer

published

I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post
Carlie

CarlieMid North Coast, NSW

  • Verified customer

Excellent

published

Big Post has an easy to use online portal that we use to send goods all over the country, and if we have any queries or problems the staff are very helpful over the phone and quick to resolve - excellent service, very happy we signed up.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post
Sam

SamGreater Melbourne (Outer), VIC

  • Verified customer

Easy to deal with

published

Our business has been working with BigPost for nearly 2 years and it's always been so easy to deal with them. Whether I have to email them or call them up for urgent queries, they are always prompt and helpful. 5 stars from me.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Hey Sam, great feedback. As a long-term customer it's awesome to know that the service is still meeting your expectations, and the staff are still happy to help out!
Looking forward to many more years to come.
Sam


  • Verified customer

Nice service with competitive pricing.

published

Jess is very nice and professional and always ready to help us out. Clear charge with gst and fuel included so makes it easy for sender to charge customers. Abundant depots throughout Australia for customers to collect goods with even more competitive price.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

  • Verified customer

Good Service = Satisfied Customers

published

Owning a small business and not being satisfied with my previous freight company, i recently signed up and started using Big Post for local and interstate freight. At this point of time I'm completely satisfied, with their service, competitive rates, easy to read paperwork and especially the invoicing. I even get notified (via email) on how the delivery is going and when it's expected to arrive. Not only that, if i need to call someone, i can and if they are not available at the time they always call me back.

Sender or ReceiverSender
1 comment
Big Post
Sam G.Big Post

Stephano

StephanoGreater Melbourne (Metropolitan), VIC

  • Verified customer

Katie and Big Post - What a team!!!

published

We could not have been happier with these guys. Katie has been superb in the way she has help deliver high quality, cost-effective transport solutions to our business. She always seems be accessible and would often go out of her way to provide the best customer service experience and help us satisfy the highly demanding requirements of our clientele. No wonder Big post are the best in the business.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Beverly

BeverlyGreater Melbourne (Inner), VIC

  • Verified customer

Very helpful and efficient staff

published

Very happy with all the staff at Big Post. I call them on a daily basis and they are always very friendly and helpful. They are also very efficient as they always come back to me promptly.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Big Post
Sam G.Big Post

Hi Beverly, thanks very much for leaving a review. It's great that your issues are resolved quickly - we know it's one of the most important things when dealing with freight! Looking forward to more successful jobs in the near future.
Sam

  • Verified customer

EXCELLENT HELP

published

We had issues but were taken care of upfront by Lincoln. He has been very helpful from day one as most of the staff that i have dealt with. We have never had any issues with any staff.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Hi Guys. love the feedback. It's not surprising though - we consistently receive rave reviews for Lincoln and our customers definitely value him. I'm glad that we have been able to give you a positive experience so far, looking forward to more!
Sam

  • Verified customer

Lincoln is the man

published

The rates are good, but what makes Big Post different is that they have the best customer service I have ever had with a freight provider. No hassle, quick response, get's the job done. Especially when when you speak to Lincoln.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Hi Sam, this is awesome to hear. Lincoln has been with us for a while now and is consistently friendly, knowledgeable and helpful. I'll make sure he knows that you think so too!
Sam


CHRIS

CHRISGreater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent service, great to deal with

published

Katie & the crew are fun to deal with and are right on the ball. No fuss, no bother, any small issue is dealt with quickly. Only been with Big Post for 6 months but very glad to have made the move. Keep up the good work.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Hey Chris, thanks for the review. Katie is always a bright and bubbly member of the team and our customers love dealing with her! I'm glad your last 6 months has been positive - looking forward to the next 6 and beyond!
Sam


Healthcraft

HealthcraftSouth East Queensland, QLD

  • Verified customer

Five Words: Simplicity, Speed and Real Service

published

So to keep this on point, BigPost have developed one of the easiest operational dashboards I have had the pleasure of using and then proceeded to back it up with excellent client support. My experience on a commercial level with this company has been exceptional. I would highly recommend them.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Hi Team, that's fantastic feedback and really good to hear. The dashboard is definitely something we pride ourselves on and it's fantastic to know it's working well for you. Keep those jobs coming!
Sam


  • Verified customer

Reliable, honest service for our business

published

Easy-to-use quoting system and prices are pretty competitive. Company was good to deal with, prompt responses, honest replies. We don't use them everyday, but definitely a good service to have!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Big Post
Sam G.Big Post

Hi Alex, thanks for the awesome feedback! It's great that we can fill a gap for your business and that the staff are keeping you going. Thanks again.
Sam


CCare

CCareSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Helpful

published

We were having issues with weight charges being added, I did have to submit photos to big post but they were able to credit the charges. This is a company we have been using for many years and I'm happy they were able to help solve the issue.

Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Big Post
Sam G.Big Post

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