Big W

I was at KURABY BIG W Plant based chocolate was on sale from $12-$6. I collected 2 of each (4) it did not show special price at checkout. Person in self service area that’s no longer on special. I said it is still showing so I went a took a photo. Showed her. She begrudgingly said I will honour that but you can’t have 4 only 2. I declined that offer and left Show details

Order a recharger for the electric scooter. Arrived today and looked like the rats have been chewing on it. Didn’t have to open the package. It just saw it all fell apart. I think it must’ve been caught in a conveyor belt or something, but the 240 V lead has all been stripped with exposed wiring. Big W really need to do better.

I ordered a cupboard and it was shaky when it was assembled. I have a young child and home and requested to return it. After more than a month of going back and forth they refused to allow a return even when I have sent multiple videos of how dangerous the cupboard is from ADVWIN. They eventually offered a measely $30 refund on a cupboard I paid… Read more

$289.40 for including the delivery fee and basically told me to go make a complaint if we are still unhappy. There is a serious lack of care for their customers and their experience. I have been going to Big W regularly and going forward I will be boycotting this company. Its tragic how they over a small amount of money they are willing to lose a customer for life.

BigW marketplace customer service doesn’t rate at all in my opinion as it’s absolutely disgraceful. Received damaged scooter in box, wasn’t told when it was going to arrive, nobody was home at the time and was left by Hunter Express couriers outside my garage damaged. It took over 2 weeks for BigW to finally agree to have it returned and only when… Read more

I threatened them with the Ombudsman that they agreed to refund me in full. I would never buy anything online from BigW so buyers be aware of the pitfalls when purchasing online. I would NOT recommend it!

Poor and disappointed in the way things are dealt with should be able get money back if you have a faulty item

I would rate this negative stars Have a damaged product Big W says that is our what ever store No I brought it through BIGW web page Now I need to create a google drive account to send them a picture of the fault I am following the cleaning instructions Not happy

Horrible experience. They sent outdoor storage unit less than half size of the one I ordered. I sent photos , showing unit received had one door and image of unit ordered had 2 doors. Clearly much smaller unit. Still waiting for acknowledgement of mistake and replacement or refund 2 weeks later. They have no concern for the law or my rights .… Read more

Even big W mediator won’t acknowledge it is a the wrong unit and not 1017 litre unit I ordered. It’s like talking to dumb and dumber as they tell me I received the right unit. Offered $100 refund ( when I paid $310) or if I package it up, weigh it, secure it, label it , pack it they will refund my money . But I don’t even live at address it was sent , and if it’s their mistake why do I need to drive 10 hours , spend hours of service to save them $50 which is likely cost of unit, when it is their mistake. It is literally illegal under law to charge me for wrong product . Better chance with Temu or Alibaba.com, at least they follow law.

Terrible customer service. My appliance is faulty. Spent countless hours trying to get in touch. AI reply only, generic messages and numerous code verifications and all leads to nothing. NEVER again will I try to order anything from BigW Show details

DO NOT BUY FROM KG SUPERSTORE / KG GROUP THROUGH BIG W MARKETPLACE. OR FROM BIG W MARKET PLACE EVER I paid around $75 plus shipping for the Odyssey Living Hunter Valley Thermal Flannel Sheet Set because it was advertised as “Thermal Flannel” and the listing photos made it look like warm winter flannel-style bedding. What arrived was thin 130GSM… Read more

polyester microfibre sheets that look and feel nothing like proper flannel or flannelette winter sheets. The product name and photos are misleading deceptive lies and the sheets are absolutely not worth the price.

When I complained, KG Group refused to refund me and hid behind the fine-print material description instead of addressing the fact that the listing itself gives customers the wrong impression. They also ignored my point that the listing should be changed so other people are not misled.

I feel completely ripped off. This was a waste of money I could not afford to throw away. I would never buy from this seller again, and I strongly warn other customers to avoid ANY PURCHASE from BIG W market place. Their customer service is rude obnoxious, takes days to answer and will waste all of your time while they just keep your money. I have included photos of a real flannel sheet against their thin summer sheets that couldn't keep a flea warm in winter. After dealing with their overseas online and Ai automated system team they revoked my ability to leave an honest review on their product and if you go to the listing you will see that they don't allow reviews or it hasn't been reviewed because they are aware it's scam. You will notice with the picture that the colour changes in them. That one was clearly photographed as real flannel sheet but the rest were not in order to subvert you from thinking they were flannel. They took advantage of someone escaping DV and needing warm sheets for winter. DO NOT GET CAUGHT OUT!

Also the delivery is painfully slow the customer service is atrocious and there is no guaranteed exchange, refund or change of mind that is just hype to keep your money.

https://www.bigw.com.au/product/odyssey-living-hunter-valley-thermal-flannel-home-bedding-sheet-set-lavender-size-queen/p/9904182124

Buyer Beware: Repo Guys "Vintage Kettle" Rusts Quickly. I purchased a "Vintage Kettle" from Repo Guys via the BIG W Marketplace, and it is a shockingly poor-quality product. Within six months, the stainless steel internals started rusting. When I raised this with Repo Guys, they completely refused to take responsibility, falsely claiming that the red rust is just scale build-up. Do not waste your money on this product or this seller!

Big W Slipper boots the soles crack and break their new l bought them last winter Why can't they sew fluffy to the soles like they use to now l have to sew soles on them to save them! Show details

Absolutely terrible service and no accountability! I ordered a tempered glass screen protector online from Big W Marketplace. Opened the package and found a shattered screen protector. Tried returning it to Big W, and was informed I could only do so online as it was from a 'third party'

I purchased a Devante gas oven cooker from BigW Online, on 30/05/2026 2 weeks later it still hasn’t arrived See attached pic !! BigW use a courier company called Team Global Express, now these people might be the issue as almost 2 weeks have passed and no one seems to know where my order is !! So I’m rating both BigW Online and Team Global Express as extremely unreliable, 1 star is being generous !! Show details

Clearly the wellbeing of my child is irrelevant to a giant like Big W. My wife purchased a pair of $35 school shoes on my card. That week my daughter wore the school shoes for the first 2 days and after I fetched her from school I noticed the paint on the "toe caps" was already all lifted. I took the shoes and kept them until the first… Read more

opportunity I would have to return to the store for a refund. Less than a week had passed when I returned to the store which is 10km out of my way.

The service desk staff member, [Name Removed] inspected the school shoes and the receipt and then offered an exchange or refund. I pointed out that it was likely that another pair would result in the same way and opted for the refund. She processed the refund and asked if the card I was presenting was the card purchased with. I ignorantly pointed out that its a digital card because my wife had lost my card to which she said then it cant be that card but needed to be the original physical card. After a bit of back and forth she called the manager, [Name Removed] who kindly allowed me to record on my phone for the record that should someone purchase anything from Big W, exit the store, lose their card and return at a later date for a refund then Big W would under no circumstances ever for any reason whatsoever refund that patron. Regardless of the law their policy demands they will never refund someone. [Name Removed] then proceeded to tear up the refund slip.

I don' have the time nor do I believe that I should bear the cost of 2 trips expressly for the purpose of purchasing 1 item and the cost of that item when my expectation was that that item would last at least last until the end of the year. That's 40km and a pair of shoes because Big W stocked a bad pair of shoes. It's not a big deal to a billion dollar company but its a financial and time problem for me and my biggest concern and clearly the least concern of Big W is my child's wellbeing.

I wonder if Big W is not concerned with their policy in any way which contradicts the law. Under the Australian Consumer Law (ACL), which applies in Victoria, a business may ask for proof of purchase, but it does NOT have to be the original card.

Seller: PRIME CART from bigw marketplace Giantz pressure cleaner will not start. Never has. $400 straight theft. I expect a brand new petrol engine to actually work. Out of the box WILL NOT START Do not buy, PRIME CART seller is making it a nightmare to get a refund. Show details

We received a new sports top today, from Intimate Brands on Big W Marketplace, that came already stained by what looks like fake tan or makeup around the neckline. The stains are both on the front and back. As if it has been worn before. The top in question was in a non-resealable bag that needed to be cut or torn open, then unfolded to find the stains. We're pretty disgusted and disappointed.