Big W

A letter to BIG W Head Office, ( as there is no way of emailing them ) I am writing to formally raise a complaint about a recent experience I had in-store, which I found both frustrating and disappointing. While at the checkout with my daughter, I scanned a pair of pyjama pants that came up as $9, despite being marked as $4 on the shelf. I… Read more

advised the team member assisting me that I had purchased the exact same item the previous week for $4 and asked if the price could be checked.

The staff member consulted another employee ([Name Removed]), who confirmed the price as $9 without physically checking the shelf. I reiterated that I believed this to be incorrect and offered to show where I had picked them up from.

When I went to the display, I observed [Name Removed] actively removing the pyjama pants from that section and relocating them elsewhere. When I questioned this, she suggested they may have been “last year’s stock” and implied I may have purchased them last year, which was incorrect. I clearly stated that I had purchased the exact same item just the previous week and that I had the receipt to confirm this.

Despite this, [Name Removed] continued to argue rather than attempting to resolve the situation. I then asked to speak to a supervisor, at which point she stated that she was the supervisor. Shortly after, she offered to call her supervisor, which was confusing given her earlier statement.

Another staff member ([Name Removed]) attended. He advised that the items were “not supposed to be there” and maintained that the pricing error was not the store’s responsibility. I explained that incorrect shelf placement or pricing is the store’s responsibility and that the price displayed should be honoured.

He then offered to sell one pair at $4 and the remaining two at $9 each. Given that I had purchased the same item at $4 the previous week and that they were displayed at that price, I did not find this acceptable.

Throughout the interaction, both staff members were dismissive and argumentative, rather than helpful or solution-focused. As a result, I chose not to proceed with my purchase and left the store.

This experience was disappointing, particularly due to the lack of professionalism, poor communication, and unwillingness to resolve what should have been a straightforward pricing issue.

I would appreciate this matter being looked into, as well as reassurance that staff are appropriately trained in handling pricing discrepancies and customer concerns.

Absolutely USELESS. The bed comes, no slates. One week later the slates for the bed arrive. The dresser arrives part 10 is incomplete. 3 weeks later still trying to get 4 prefabricated silicone plugs. DO NOT waste your time or money, Its an absolute joke.

Unfortunately, I will never buy anything again through Big W Marketplace. I've had probably one of the worst experiences when doing any purchase, either in store or online. I was looking for a specific perfume, a fragrance, uh, to purchase, um, and Big W Marketplace shown to have it available. So I decided to purchase two because it's not easy to… Read more

find, and um no problems, no nothing, um, when I did the purchase. One week's gone, two weeks gone. At the third week, I received the tracking number from the reseller. The vendor that Big W uses to deal with. Unfortunately, the experience from that point onwards was horrible. The tracking number and the goods have never been delivered. After many emails, phone calls, more than one month, dealing with Big W and attention, customer service for Big W was fantastic, but dealing with this vendor with the name of Fresh Cosmetics and me saying, I still want the goods, Fresh Cosmetics people stay away from them. They don't have the product in-house. You pay and they order after from whoever, whatever, and came to a point that I threatened them with consumer affairs after they wanted my product and this fresh cosmetics business was just horrible. And to silence me, they ended up refunding the goods. So, I'll say this, for Big W marketplace or Big W stores, never again, because you should choose properly the people you wanna do business with. Regarding this fresh cosmetics business, it is simply embarrassing, shameful. You guys are a disgrace. Businesses like yours should be shut down by the people of power, the people that can make those sort of decisions, because you guys are a disgrace. I could leave attached the many emails that I have to prove that what I'm saying is accurate!

Wheeled Heavy Duty 60kg Rated Shopping Trolley Durable 30L $39 - Seller: Gearzen Purchased the above item. When I opened the package there was a very strong chemical smell. I aired it for a couple of days and then got in touch with the Seller -… Read more

Gearzen. The trolley is to be used for food shopping and I have no doubt the smell would leach onto the food I bought. Didn't hear anything back so got in touch with Big W. The seller then responded and I told them the problem of the very strong smell. They said to air it (which I had already done) and that the smell came from the wheels and it will eventually go away. I have now aired it for 6 days and have not been able to use it. I have not heard back from the Seller since my last response of "Take Care" which suggests they are not interest. As there hasn't been a solution, I escalated the matter with Big W Marketplace and have not heard back or received a confirmation email. Also the product colour I received was not what was advertised - which is the colour I wanted. Do not use this website.

Ordered and paid for a vibrating platform from Big W on the 5th. Picked up by couriers on the 9th. 17th, still no sign of it. Phoned Aramex, the couriers They said it was picked up by a partner courier and to contact the sellers directly. The… Read more

Seller was Prime Cart.

The sellers have no contact number and no drop-down item in the menu to say "item not received" I now have no way of inquiring to anyone, so I guess I will just have to do a chargeback from the bank. I wish I had checked their rating here first, but I thought BigW was a reputable company. Clearly not.

I bought some earbuds from Extreme Plus on marketplace and I love them. I was thinking the price was a mistake because they were ridiculously cheaper than anywhere else so I was a little dubious, but they are fantastic. All original, in original box, brand spanking new and beautiful. I can't recommend seller enough and I don't usually bother with reviews, but sometimes people have to give positive ones rather than only negative ones. Thanks man.

Purchased an item from Big W Marketplace. The item was delivered promptly, however, upon receipt it was damaged. Customer Service was excellent and got on to this matter immediately. While I'm disappointed that the item was damaged, I cannot fault the customer service provided.

I see a lot of negativity here about buying Big W online. I found the experience easy and efficient. My clothing items were delivered quickly and for just $8. It beats in store shopping anytime and the deals, I find, are better. They contact me whenever they have gear on special, and they are real discounts. I was sold initially because of the $8… Read more

delivery fee and Big W offers really good prices on clothing too. It’s better value than shopping at opp shops and Big W products are brand new.

Checking out the email from Big W this morning I was looking through the toys available. Most were for preschool or very young children. 2 items caught my eye - Buzzed which is a drinking game that can get you drunk and another was a carry bag for 2 bottles of wine. Both available on marketplace. Why are these and possible more like these being advertised in the toy section?

• Big W has permitted the sale of rainbow/LGBTQIA2S+ themed clothing to children and babies on their marketplace website. • I think that promoting sexual or gender ideology to children is inappropriate and amounts to indoctrination or exploitation. Simply, let kids be kids. • Is this decision being driven by profit or ideology? Either way I think… Read more

this is not appropriate for children. • Children should not be used as tools for political or cultural movements and should be protected. • Children should NOT be sexualised in anyway shape or form.

Our delivery was sent to an address 30 kilometres away. They were reluctant to immediately rectify the issue only stating it was up to the 3rd party to fix it and could not give a timeline in which it would be fixed. A 60 kilometre round trip to pick it up myself was just luck as the person that received the parcel was helpful. I will never use them again as it is just to risky.

Absolutely useless. Beware do not order if it says market place. Big w clearly washes its hands off from assisting its customer. A standard delivery that takes 4 business days is now more than 10 days and apart from idiotic emails from big w saying it's looking out nothing has happened. I have still not received what I purchased. I think temu and the likes are more reliable than this. Never again!!!!

Marketplace says goods are instock then make selection and after post code they are out of stock. They don't need to wait for postcode to determine stock levels. Garbage middle man reseller.