2Big W Photos

Big W Photos

2Big W Photos
4.1

901 reviews

PositivevsNegative
78% · 706161 · 18%
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Return Claim MadeYes · No
Product Quality
4.5
Shipping
2.8
Rates and Fees
4.5
Job Satisfaction
4.5
Timeliness
4.5
Customer Service
4.4
Brand Manager for Big W? Claim your listing.

Reviews

901 reviews
Belinda
Belinda
 

Poor store service, fantastic phone support

Excellent service from Nerida H from Photo support.
My local store lost my order and basically wiped their hands of this and told me I had to follow it up with Fuji support. Poor customer service from my local store. I rang and had the best customer service by Nerida. She went above and beyond to rectify the situation. Thanks so much.
LINDA
LINDA
 

Worst experience

Worst product in a few months they started running when I approached bigw they said they only have 60day policies no refund or replacement Show details
Rates and Fees
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Displeased
Displeased2 posts
 

One happy customer!

I would like to give a big shout out to Mel & Cheryl at Big W Photo Support for their outstanding customer service. They were both very helpful. Thank you ladies so much again! Show details
Karen
KarenSouth East Queensland, QLD
 

Happy customer

I accidentally ordered the wrong thing. I contacted big w and they were more than happy to help me out. Thanks Big W Show details
Luke
Luke
 

Thanks Cheryl and Mel!

Product turned out amazing! I ordered a cup and a photo tile for mother's day, and both were of the highest quality.
We had some issues with delivery, however this WAS NOT Big W's fault (star track sent it to us in Melbourne, but upon arrival, thought a trip to Perth was in order). Needless to say, it ended up back in Melbourne for pick up and we not only received our items, but also a full refund for the issues.
So I'd like to send a massive thank you to Cheryl and Mel at Big W Photos, they provided the highest level of service anyone could ever want, and once the issue was highlighted, Mel provided me with updates to let me know where the items were and when I could pick them up. Show details
Shipping
Paula F.
Paula F.
 

Friendly and helpful service

I recently used the services of Big W Photos. Unfortunately, when I submitted my request, I made an error. The team at Big W Photos have worked with me to rectify this and ensure that I got the print that I was after.

Thank you for the assistance that was provided to me. I really appreciate it.

simonepomeroy26
simonepomeroy26
 

Big W photo book

Had a few issues ordering. Had amazing support from Cheryl H through email. She went above and beyond to offer assistance. Show details
LUKE S.
LUKE S.
 

My photo needed altering

Upon finally being able to talk to someone regarding photo orders , the help I received was understanding, helpful, professional, friendly and achieved my goals. Mel the manager from photos talked me through my order and we got there in the end. My problem is having to try numerous avenues to finally get to the area I needed. However once there I was impressed by the quality of service I received. Show details
Product Quality
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Customer Service
Jenna Dee
Jenna Dee
 

Very helpful and professional

I had to cancel a photo book order immediately after I realised I'd sent the wrong version to print. Mel at the customer service centre was prompt in assisting me by cancelling the order and refunding my money. I'm very happy with my experience. Show details
QualitySeek
QualitySeekHobart, TAS10 posts
 
Product Quality
Shipping
Rates and Fees
Job Satisfaction
Timeliness
Customer Service
mitchellmcbride26
mitchellmcbride263 posts
 

Does not work. Would give 0

Tried several times to get photos. Used the app and website. Website and PayPal won't accept my cards.

Tried Kmart photos too. The website wouldn't accept my cards, yet paypal did. My orders cannot be found. Rang them up. Money has disappeared too! Take it up with PayPal!

What is this?! Your as bad as each other. Where do I get prints now? Do I go through the stress of buying a printer and doing it myself?

Don't worry, Kmart will be getting their review too. Stick to what your good at. You were good at photos in store. Show details

Rates and Fees
PKM
PKM5 posts
 

Dismissive customer service

Be warned that when paying the exorbitant price for express postage it does not mean that once printed your order will be express dispatched. It took 3 business days from printing for my order to be dispatched. When making an online enquiry regarding this the chat disconnected so I filled in an online form requesting a follow up on why they had not been dispatched sooner. The 'copy and paste' style reply did not even address the question I had asked. Show details
Product Quality
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Disgruntled
DisgruntledRichmond-Tweed, NSW
 

Shocking website and no help provided

Spent a lot of time uploading, cropping and ordering multiple photos - I can see them sitting in my cart but the website keeps taking me back to an ad page and won't let me progress with the order. Zero help options apart from FAQ on the website. Won't waste my time again.
Kym
Kym
 

So dull

So disappointed in the print quality of the sticky prints. The stickers themselves feel good quality and seem to stick well, although I only got them today, but the colour and quality of the photos is terrible. Even the professional black and white photos seem to look out of focus and lackluster. Show details
Product Quality
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Chris
Chris2 posts
 

What your see is NOT what you get!

Purchased 20 wine glasses on-line with personal printing on each glass. So excited to receive them, but they were all printed so badly, too light in shade, too small in text, you couldn't read hardly any of the writing. Extremely disappointed as they were purchased as gifts for a family reunion. Contacted BIG W to bring it to their attention, reply was that's how they are. I have since seen other reviews with exactly the same complaint as mine. I suggest you don't waste your money on these glasses. Show details
Shipping
Timeliness

Questions & Answers

Vanessa
Vanessa

I have a photo book project which I had almost completed. The photos I had placed in the book are still there But every time I now go back to the project all the photos are gone and need to be added from my albums. I work on it log out go back later and they all need to be added again. Why wont it save the added photos

Falcon
Falcon

My elderly parents have printed A LOT of holiday photo's at Big W and copied onto a BigW CD at the same time instore. Please advise if I can download the photo's from the CD's, if so what format/file extension is used by BigW onto a PC.

Cath B.
Cath B.

What NSW stores offer pick up of digital prints?

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Extra Information

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