2Big W Photos

Big W Photos

4.1

891 reviews · Statistics

PositivevsNegative
78% · 698159 · 18%
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Return Claim MadeYes (16) · No (431)
Product Quality
4.5 (419)
Shipping
2.3 (8)
Rates and Fees
4.6 (124)
Job Satisfaction
4.5 (122)
Timeliness
4.5 (140)
Customer Service
4.4 (384)
Brand Manager for Big W? Claim your listing.
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Reviews

891 reviews
mitchellmcbride26
mitchellmcbride263 posts
 

Does not work. Would give 0

Tried several times to get photos. Used the app and website. Website and PayPal won't accept my cards.

Tried Kmart photos too. The website wouldn't accept my cards, yet paypal did. My orders cannot be found. Rang them up. Money has disappeared too! Take it up with PayPal!

What is this?! Your as bad as each other. Where do I get prints now? Do I go through the stress of buying a printer and doing it myself?

Don't worry, Kmart will be getting their review too. Stick to what your good at. You were good at photos in store. Show details

Rates and Fees
PKM
PKM5 posts
 

Dismissive customer service

Be warned that when paying the exorbitant price for express postage it does not mean that once printed your order will be express dispatched. It took 3 business days from printing for my order to be dispatched. When making an online enquiry regarding this the chat disconnected so I filled in an online form requesting a follow up on why they had not been dispatched sooner. The 'copy and paste' style reply did not even address the question I had asked. Show details
Product Quality
Shipping
Timeliness
Customer Service
Disgruntled
DisgruntledNSWRichmond-Tweed, NSW
 

Shocking website and no help provided

Spent a lot of time uploading, cropping and ordering multiple photos - I can see them sitting in my cart but the website keeps taking me back to an ad page and won't let me progress with the order. Zero help options apart from FAQ on the website. Won't waste my time again.
Kym
Kym
 

So dull

So disappointed in the print quality of the sticky prints. The stickers themselves feel good quality and seem to stick well, although I only got them today, but the colour and quality of the photos is terrible. Even the professional black and white photos seem to look out of focus and lackluster. Show details
Product Quality
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Chris
Chris4 posts
 

What your see is NOT what you get!

Purchased 20 wine glasses on-line with personal printing on each glass. So excited to receive them, but they were all printed so badly, too light in shade, too small in text, you couldn't read hardly any of the writing. Extremely disappointed as they were purchased as gifts for a family reunion. Contacted BIG W to bring it to their attention, reply was that's how they are. I have since seen other reviews with exactly the same complaint as mine. I suggest you don't waste your money on these glasses. Show details
Shipping
Timeliness
Ellen
EllenQLDSouth East Queensland, QLD2 posts
 

Big W online photo service

Very annoyed Big W has decided to get rid of instore photo labs. Frequently used service instore was great but trying to do on my home computor has been nightmare and THEN 7-10 days delivery Will now have to go to stores that have instore labs
PJay
PJayVICGreater Melbourne (Inner), VIC10 posts
 
Product Quality
Rates and Fees
Job Satisfaction
Exasperated
ExasperatedSAMetropolitan Adelaide, SA
 

Can't get tech help for a month

Trying to do x2 100 page photo books. Done lots before (120 pages) but this time I get 35 to 40 pages in and it refuses to save. Tried everything that has been suggested by helpful staff to no avail. Waiting for tech staff to call but told they will take 4 weeks to get to me. This is just not good enough. No contact for 2 weeks so how long do I wait. I think Big w need to apply more reasonable timelines to their techs. Show details
Timeliness
Customer Service
Dianne
DianneNSWSydney, NSW4 posts
 

Won't be ordering from Big w photos again

I have been ordering Calendars & Photo Albums from Big W for many years & I get at least 3 Calendars & 2 Albums each Christmas and normally if you have a product that comes back damaged they replace it which is what happened this year. I was sent a message saying it had been reset on 23/12/22 so yesterday 3/1/23 I went in to pick up from Penrith store and the girl serving obviously didn't know where it was & tried to find it but the women that is there all the time & knows I shop there couldn't give a stuff and didn't help to find it. I was extremely annoyed and when I walked off unhappy & she was just smirking. If this is the sort of service you get I'm going elsewhere next time. Show details
Rates and Fees
Customer Service
Bev
BevQLDWide Bay-Burnett, QLD7 posts
 

Disappointed

I recently had beer glasses printed as a gift for friends. So disappointed with the result. You can barely see the printing. I have had glasses done previously by another company and they were great. Not at all happy with Big W printed glassware!!! Show details
Product Quality
Shipping
Rates and Fees
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Timeliness
Customer Service
CAS32910
CAS32910QLDSouth East Queensland, QLD18 posts
 

New site….less features?!?

I have been ordering calendars trough Big W Photos for the last 10 years it was so easy & customisable. The site upgrades in the last 12months have made it more difficult to use & now I cannot even select layouts for different images like I used to be able to. It will only allow one image per calendar page. Disappointed & will have to go elsewhere now. Show details
Mad
MadNSWSydney, NSW134 posts
 

Order Cancel x2

I have shop with them for years now they just cancel orders. Show details
RachelK
RachelK3 posts
 

Photo came cut off

Ordered a photo as a gift it came not centred and half the image was cut off not impressed at all. Show details
Shane Ratcliffe
Shane Ratcliffe9 posts
 

Hate that the photos come rolled up

I love Big W photoshop great quality, however larger photos come rolled up which are then awful to frame or trying to remove the rolls is so frustrating.
Unidentifiable
UnidentifiableNSWSydney, NSW31 posts
 
Shipping

Questions & Answers

Vanessa
Vanessa

I have a photo book project which I had almost completed. The photos I had placed in the book are still there But every time I now go back to the project all the photos are gone and need to be added from my albums. I work on it log out go back later and they all need to be added again. Why wont it save the added photos

Falcon
Falcon

My elderly parents have printed A LOT of holiday photo's at Big W and copied onto a BigW CD at the same time instore. Please advise if I can download the photo's from the CD's, if so what format/file extension is used by BigW onto a PC.

Cath B.
Cath B.

What NSW stores offer pick up of digital prints?

See all Big W Photos questions

Details

CategoryPhoto Printing Services, Online Shops and Physical Shops
Offers Free Standard Shipping No
Visit official website
  • ABN: 88000014675

Extra Information

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