Took my money and “misplaced the stock”. I have been on the phone for 2 days trying to fix the issue, being told different things. No one getting back to me when they promised. I will never be shopping Bing Lee again!

Have been chasing up customer service for almost 3 months. Contacted the live chat was sent to the manufacturer of item I bought. Manufacturer sent me back to Bing Lee. Bing Lee live chat decided to handle the matter by telephone. On phone was told i'd be sent refund documents. Chased them up via live chat again when I never received them. Was told to email aftersales team. Chased up via live chat after 3 weeks with no response... currently sitting on live chat now as they take 'as many notes as possible'. This will be my 5th time contacting and re-explaining the issue with photos and receipts. Will never use Bing Lee again.

I purchased over $10,000 worth of white goods and attempted to simply confirm a deliver date. I was on hold for over 30 mins listening to bloopers that were not even funny just irritating, without reaching anyone. I then tried Live Chat and was told i was 3rd in line after 15 minutes became 2nd in the queue and then did not progress for an hour and had no response.
Rather buy from someone who can provide service avoid at all costs

Service and advice were great, delivery of two airconditioning units was speedy and as promised, and price, a very positive surprise! All in all, I highly recommend this company and store!

Bing Lee Burwood stor, bought a very expensive vacuum that didn't not work as advertised (upright)
I took the vacuum back the next day and they refused return or replace, the vacuum did turn on and that was all they cared, for them any other fault or issue goes under "change of mind" and therefore not accepted

From now on I will stay away from Bing Lee even when they have discounts etc, it is not worth the risk

Was able to purchase a Samsung T7 SSD - external hard drive 2TB for a great price. Cheaper than elsewhere, most were charging what I paid for their T5 - 2 TB. Very impressed.

Ordered security camera FOUR weeks ago. Not yet received anything and have already paid for two lots of Afterpay installments with another due in 3 days. This makes a mockery of AFTERpay. Tried calling customer service where calls aren't answered instead your left on hold listening to a childish voice recording of Bing Lee owners talking rubbish which is on a loop recording - clearly designed to take the mickey. Eventually the call gets cut off after 40 minutes. What kind of customer service is that? No reply to customer queries via phone OR email. Tried to cancel the order and will deffo NEVER buy from these people again.

Ordered tv online said item was in stock so I ordered given delivery date ok then 3days after delivery date ring customer service and product not in stock for a month cancelled order still waiting for refund still haven't received refund has been 8days
Please do your self faver go somewhere else

Ordered a TV online for delivery to my rental property. I’m in another state. As the billing address was different to the delivery address, Binglee just cancelled my order. Not even a courtesy phone call. I received an email the next day to advise my order had been deemed a security risk. I phoned customer service. Yep, that’s how their system works. Then had to wait 3 days for refund to my credit card. Amazing how they could charge my card, THEN deem the purchase a risk. I also missed EOFY courtesy of this ridiculous policy. Don’t buy online from Binglee.

Recently bought a new dishwasher and the fun timer service in store was good. The sales have good communication and attitude . Very easy transaction. Just the delivery was a day delay but When we called binglee, the sale person who serve us today was helpful .

Dealing with a sales person at the front desk on the phone called Bonnie. Possibly the rudest person I have ever met. Followed up on a quote from another store. Only spoke in blunt sentances. Told me to go away as checking if something was ready to pickup wasnt the customers job... I am picking it up. Asked to speak to manager, was told he was away and then she hung up on me.

Tried purchasing product in store, had stock online, couldn't sell me one. Same day, tried to purchase on-line, they cancelled the transaction and said to go back to the store.

I wanted to buy Laptop and visited few stores. I went back to Bing Lee store in St Martins Blacktown as I found the staff friendly and knowledgeable. I ended up buying the Asus Laptop as it came with free gifts as well. I have started to use this laptop for my personal use and it is simple to use, specially with touch screen.

I ordered a fridge on 29/5, to be delivered 16/6 (when they said it would be in stock.)Delivery date was confirmed by Bing Lee. One day prior to delivery I was notified fridge would not be delivered and they did not know when it would arrive from the suppliers. Hoping my refund will not be as difficult to get. Have reordered with another company who will deliver tomorrow.

This has been the worst shopping experience of my lifetime. First they advertised goods as being in stock that were not in stock. Then they tell me I must wait 35 days to receive my order. Even though it says next day delivery on the product page. Then I eventually receive my order but it does not work. I return it for a refund, never hear from Bing Lee again. Do not buy from this company! They do not care at all about their customers or consumer law. I wish I never dealt with Bung Lee. Half my order was refunded which took three weeks. It takes only a few seconds to process a refund!

I bought a VQ brand digital radio from Bing Lee. The LCD screen faded and now it is so dim that I can not see it anymore. I have sent an email to VQ company but I have not received any reply. Then I have sent an email to Bing Lee however they did not reply my email either. I would not recommend anyone buying anything from Bing Lee. I bought a number of items from online stores, and this is the first time I am experiencing this kind of treatment of a customer.