Purchased a tablet in December to find it was faulty and unable to charge. After numerous phone calls and 2 months later we still have no result. Customer service is non existent.

My fridge died at lunchtime on Christmas Day. Bought a new fridge from Bing Lee in 26th, they delivered it at 7am 27th. Couldn’t be more impressed.

I bought product online and paid charges for delivery but they don’t deliver at home but they drop a card at home collect from post office
It’s a really a worse experience with first and last time with binglee even after paying charges for delivery you don’t get it home you have to go post office for collection.
Plz go with option click and collect it’s better to save postage and handling charges
Otherwise jb hifi is the best they delivery by toll.
With exact date and time instead of rogues binglee

It was easy to navigate page and purchase an iPad that said to be in stock with free delivery between 31-38 days. One follow up email after purchase and then nothing for a month and a half until I call after 40 days waiting to find out they haven’t had any stock since my order and can’t give an estimated time whatsoever as they have over 500 backed up orders. No notification of this over 40 days, whatsoever. No refund as the orders already been made. My daughter starts school in 2 days. Thanks for the help bing lee.

Ordered an item that was listed as in stock on the website. Turns out it was out of stock, delaying my order. When I first chased up I was told it could be a couple of weeks away still, after that time i was told that it would be late December. Now after chasing them up again on the 7/1/2021 They are still waiting on stock. I never received an email or anything telling me about the delay, I had to ask for an update through their customer service to find out where. On this last time of asking for an update, I asked for a refund as I can get stock from Officeworks locally. Very disappointing service overall apart from the time it took them to process the refund, I would not recommend this business.

I order the Razer Kraken Kitty BT on Binglee. It took a little while so i reached out to livechat and was adv it will take 3-4 months. I reached out to livechat a few days later to check for eta, and decided to cancel the order. As i requested to cancel, the agent told me my order has been cancelled already and adv me to check for refund. Refund was made after my last chat and order was cancelled then. That is so rude. I really hope i can put neg star for this one. Dont think it is legal to cancel the order i paid for without my consent in the first place.

We were looking to purchase a fridge but were told by most stores that they didn't have the stock and wouldn't until at least April 2021. I contacted Bing Lee online via chat on Sat 9th Jan and asked about their stock levels. Customer service advised they had 4 in their Noble Park warehouse and that delivery would be booked for Tuesday 12th Jan.

I was a little nervous to order based on previous reviews but decided to try as they said they would happily refund should delivery not occur. I received the delivery notification a day after purchase, confirming Tuesday and it arrived on Tuesday afternoon just stated.

Very happy.

Early in the morning of 31st Dec, the last day of the $600 off promotion I purchased a Hisense 85" TV from Bing Lee Mt Druitt store after they confirmed they had stock even after I had highlighted to them that their website showed no stock till Feb. At close time 5:00 PM they rang me telling that after all they could only supply an ex display and could offer only a $100 discount.
It was very upsetting as of course the next day the price became all over $600 more expensive. Won't be dealing with Bing Lee Mt Druitt for a while.
Fortunately I managed to get a similar price online from Appliance Giant and took Bing Lee's credit offer.

i paid for an iron and went to pick it up only to be told they cant release it because the money had not been recieved on their end. Even if i showed them the bank statement they wouldnt release the product until head office were working in which they only work on week days and not weekends which was an extremely non professional as i had sent the money a week before

The website says "next day delivery" but my order was sent 16 days after I placed the order and when I contacted Bing Lee they blamed Australia Post for the delay. Communication has been poor and they shouldn't advertise next day delivery on their website when that's clearly not the case. There was one public holiday during the time I placed my order and when it was dispatched from Bing Lee but 16 days is a bit of a stretch when "next day delivery" is what they promote. Hmm ......

Trying to support a local company and its been the worst EVER! Brought a portable AC as recommended by your sales team. Turned out to be a faulty machine. Back and fourth with your online team. It has been 6 weeks since I brought the AC and the customer care team.... Does that even make sense? They don't care don't take call don't call back. Care?

Was told to return the item to a store front for testing and now it's been 3 weeks and no one has called back. Just called myself and now they are going to transfer the AC to your own store for inspection. Again customer care team too busy to take my call.

Do not recommend this shambles of a company at all!

I have reached customercare@binglee.zendesk.com And they don’t have an ETA still after 2 month’s of order for a printer. They are NOT serious about their customers

Ordered an item that was listed as in stock locally. Turns out its out of stock, delaying my order at least an extra week, probably longer. Never got an email or anything telling me about the delay, I had to ask for an update through their customer service to find this out because my order isn't linked to my account for some reason. Pretty crappy over all.

Missed a few calls for the delivery man because I was out playing sports. Finally got a told of him and told him explicitly to just leave it with concierge. Delivery man seemed pretty upset about the missed calls. He tells me concierge refused the parcel because there's not enough space.
I finally get back home and the concierge man told me that he told the delivery to just leave it. Delivery man instead picks up the TV and puts it back on the truck. Tells me to reschedule delivery for another $40.
I ended up just cancelling the order and eating the $40 fee because I don't wanna deal with that again.

We bought a dishwasher online on the 2nd of September, which was competitively priced, so when we got to the checkout and the earliest delivery date we could select was 2nd of October, we decided that was okay. We didn’t realise that Bing Lee had sold us an out of stock dishwasher until we called in early October, to be told late October. Late October then became November, November became December and December has now become January. I couldn’t count the number of times I’ve called, but I don’t hold the line any more, I immediately dial for a callback. I wouldn’t recommend buying from Bing Lee Online unless you can select for delivery within the week, as then you will know they have stock.