Bing Lee

I had issues with stock in stores in my state and so I found the rice cooker that I was searching for at Bing Lee. I rang and was helped by a friendly and knowledgeable staff member and within a few days the cooker arrived at my door. The site is easy to navigate, with excellent customer service and the cooker was as advertised. Searching the site, there is a very good range of products.
I have used the cooker a couple of times and it is easy to use and the rice turns out perfectly! I am looking forward to doing other things with the cooker! Great buy and thank you to the staff,

It was easy to buy on line and it was the original cloth recommended by Bissell.
Received item within days of ordering.
Would certainly recommend to other who need this product

Entered your Burwood store looking to buy a Air fryer. The store was well organised and had a decent range of products. I was served by staff member Tokyo who was very knowledgeable and helpful. I need look no further. Very pleased with my purchase. Would shop there again.

Looked at a range of similar products. The order and delivery process was excellent. Information provided at each stage

Hi, I’m emailing you to let you know that I’m extremely happy with my purchase. The Acer Aspire 5 was very easy to set up and the backlit keyboard certainly makes it so much easier to type without the need of a light. The keyboard itself feels lovely to type on and the whole computer is very light and easy to handle. Thank you.

We ordered a FitBit early July which was advertised as 'in stock' for delivery on 20 July 22. We received one single email confirmation but no further communications. When the item had not arrived by 22 July, we rang Bing Lee only to be told by a rather rude staffer that they 'were waiting for stock to come in '. Disgusted by the lack of communication and the false advertising I asked for a refund which was promptly given. They even sent out a feedback request, which I returned (not written the way they wanted it, though). They refused to publish my review. I will never order from Bing Lee again.

Beware buying from Bing Lee. I purchased a cordless phone for my blind father- it said it was a 'big button' phone. When it arrived, it was clear from the box it was small and wouldn't do. I wanted to return it- unopened. I went to their chat service and had considerable issues trying to return an unopened item. Given I had purchased it online, I would have thought return was a basic right. People often purchase online and need to return. I had to provide photographic evidence of unopened item etc. The person was quite rude, customer service is not their speciality. I won't buy again from them as the risk of not being able to return it is not worth it. Their prices are not that much better either.

Stay away from Bing Lee!
I highly recommend other companies with non-Australian owners. Why?
Australian owned is not usually a good thing at all these days, Proudly Australian Owned means lazy people, people who want to do the absolute minimum for the most amount of money.
Bing Lee is NOT the only company guilty of this trend!
I paid for full service and got 1% of the effort with my delivery. I got two really lazy and useless delivery people who just leaves my fridge in the parking, because they didn't want to lift it up AS WAS PAID FOR AND ...

The staffs are so rude and, never turst them cause they wont delievery the goods on time or same day. I paid for the same day delivery fee and they didnt return the fee when they cant do as what they said, the old lady is so rude need me to pay for the extra delivery fee and hang up your phone. Then I called them again, she sounds like hiding her laugh so hard behind the phone, I can imagine she will change the story and make herself innocent in front of her rude colleague after hang up the phone, what a nightmare shopping experience I had in my life. Never buy tra sh Bin lee again.

Purchased a TV from Bing Lee Wodonga,
Should have been a simple transaction with a brand new TV.
Guess what? No remote control unit, therefore no batteries for the unit, and no stand/s for the TV. DESPITE THE FACT " THIS IS INCLUDED IN THE PACK".
Tried to ring Bing Lee Wodonga on 3 separate attempts, on the Saturday 16th July, 2022 ( TV purchased arvo/ evening fri 15th July 2022) but couldn't get thru. ( phone rang out, or was answered but hung up immediately without speaking to anyone)
We had to go to the good guys albury to get a universal ...

Paid for "full service delivery ". Actually rang questions number to check that it would be OK to have drier moved off old to new machine, told so long as disconnected OK.
Delivery driver actually rang boss to check, they were told only if on matt, could not if on installation kit. One bolt!!! Told that the phone person I called not from the same company.
Then told that it is normal to use a hose clamp on discharge hose, previous machine didn't, same brand. Had to sort out leaking myself.
Will never buy from Bing Lee again.

For every negative review there are several positive experiences, sadly only the negative experiences leave a review. Despite the negative reviews I purchased a dryer online on a Friday evening not realising the item was not in stock for a few weeks. I emailed customer service Saturday morning and explained my mistake and asked for the order to be cancelled. I received a promt response and within 5 hours I had a notification from PayPal advising I had been refunded. I'm happy to shop with Bing Lee again, however I will be more careful when looking to see if item is in stock rather than available to order.

Wanted to buy a $6000 tv.
Was placed on hold over 10 minutes with extremely annoying advertising I wanted to smash phone.
They think its cute, I assure you it is not.
Hanging up now.
Going to Harvey Norman, more professional.

I was very concerned reading all the negative reviews as I'd just sent off for a mobile phone, which had rather strangely been described on site as "available to order". This meant they didn't actually have the stock, as I found! I contacted the Bing Lee chat site and immediately got a response...they told me the phone was arriving in 1-2 weeks. Here we go, I thought. However I was pleasantly surprised, Bing Lee emailed me one week later to say my phone was on the way, and it arrived on time in perfect working order. So some of us actually have a good experience and I just wanted to redress the balance.

Brought a Nespresso machine for Christmas last November. Moved from Canberra to Darwin and got to open it in our new house in February. Was very excited to use it to find there was no seals on the water tank and the water leaked out of every area inside the machine when trying to make a coffee. Not to mention the $40 of free coffee in the bundle was a year out of date (2020). Took months to get them to send me a mailing slip to return the item and customer care number isn’t even in service. Then to find out, after them having it for a week with...