Reviewer Photos & Videos
Purchased a tablet in December to find it was faulty and unable to charge. After numerous phone calls and 2 months later we still have no result. Customer service is non existent.
Best Service Ever
My fridge died at lunchtime on Christmas Day. Bought a new fridge from Bing Lee in 26th, they delivered it at 7am 27th. Couldn’t be more impressed.
Products are good - communication could be much better.
I made a $1500 BingLee purchase when I saw a $50 Coles voucher promotion on coupon just after Christmas. The order was delivered partially and I was only told after I rang them three weeks later that the other half of the order is not in stock and I have to wait another month. I can live with that but would’ve appreciated some communication on their part before I rang them. When I enquired what the progress with my $50 voucher was they said it was part of the promotions department and I would hear back....which was 5 weeks ago but I have very ...little confidence that they honour their word. In a nutshell they’ve got my money and I’ve got half my order minus the $50 coupon promotion. 6 weeks later: Got my order and product is good. Regarding the $50 voucher I’m still unclear if I was scammed by nine coupon webpage... “sometimes you win sometimes you lose...”. I do appreciate that binglee did respond to my review (it is my opinion they do care about customer satisfaction....but they need to respond way quicker when initial contact is made).
Horrible and a waste of time
Spent my entire Saturday trying to get an answer from Bing Lee after they lied and gave me incorrect information and then spent the whole day making it worse and impossible to get answer.
Called in the morning to confirm if I made an online order I could organise for a sensitive freight company to collect - was told by the customer service person that was fine, and then she recommended which Store to purchase from online for collection. I was then told once I had made my purchase they could then sort the details with the order number, ie time ...of collection, as I was organising a freight company to collect items before shipping down to Tasmania. Put my order in. Sent email and called to confirm details. Was told unfortunately that it wasn’t possible and I had to collect in person in Melbourne. No further comment or offer for assistance. Tried to change my order to be delivery for Bing Lee to deliver to the Sensitive Freights depot warehouse - not possible, a manager would have to authorise - he will call you back in 30 minutes. 30minutes passed. I called back. He will call you in an hour. Three hours passed. Meanwhile I am waiting to enjoy my Saturday, I have friends and family over and I can’t spend time with them whilst I am waiting to get this sorted. I explained I want to know if possible because if not I need to order from somewhere else to make sure I get my order..... oh no you will get an answer soon and I’m sure we can get this product to you.
Bing Lee hate their customers
We purchased a Samsung tv from Bing Lee Belconnen in October 2020.
It started glitching about a week after we bought it, but it was intermittent so we hoped it would go away.
It continued so we ran online diagnostic tests through the tv that Samsung advise, but these didn't resolve the issue.
We contacted Bing Lee Belconnen. They directed us to Samsung. We called Samsung and after various rounds of phone-tag a technician came around.
The problem was diagnosed as a fault with the PCB board.
After a few months of the brand-new tv turning off ...
It’s worse never go with binglee
I bought product online and paid charges for delivery but they don’t deliver at home but they drop a card at home collect from post office
It’s a really a worse experience with first and last time with binglee even after paying charges for delivery you don’t get it home you have to go post office for collection.
Plz go with option click and collect it’s better to save postage and handling charges
Otherwise jb hifi is the best they delivery by toll.
With exact date and time instead of rogues binglee
- Online store
- Verified customer
No communication - No ETA - No help
It was easy to navigate page and purchase an iPad that said to be in stock with free delivery between 31-38 days. One follow up email after purchase and then nothing for a month and a half until I call after 40 days waiting to find out they haven’t had any stock since my order and can’t give an estimated time whatsoever as they have over 500 backed up orders. No notification of this over 40 days, whatsoever. No refund as the orders already been made. My daughter starts school in 2 days. Thanks for the help bing lee.
Stock delay, no updates, poor service
Ordered an item that was listed as in stock on the website. Turns out it was out of stock, delaying my order. When I first chased up I was told it could be a couple of weeks away still, after that time i was told that it would be late December. Now after chasing them up again on the 7/1/2021 They are still waiting on stock. I never received an email or anything telling me about the delay, I had to ask for an update through their customer service to find out where. On this last time of asking for an update, I asked for a refund as I can get stock from Officeworks locally. Very disappointing service overall apart from the time it took them to process the refund, I would not recommend this business.
Cancelled my order before i even want to cancel
I order the Razer Kraken Kitty BT on Binglee. It took a little while so i reached out to livechat and was adv it will take 3-4 months. I reached out to livechat a few days later to check for eta, and decided to cancel the order. As i requested to cancel, the agent told me my order has been cancelled already and adv me to check for refund. Refund was made after my last chat and order was cancelled then. That is so rude. I really hope i can put neg star for this one. Dont think it is legal to cancel the order i paid for without my consent in the first place.
- Online store
- Verified customer
Easy and simple transaction
We were looking to purchase a fridge but were told by most stores that they didn't have the stock and wouldn't until at least April 2021. I contacted Bing Lee online via chat on Sat 9th Jan and asked about their stock levels. Customer service advised they had 4 in their Noble Park warehouse and that delivery would be booked for Tuesday 12th Jan.
I was a little nervous to order based on previous reviews but decided to try as they said they would happily refund should delivery not occur. I received the delivery notification a day after purchase, confirming Tuesday and it arrived on Tuesday afternoon just stated.
Confirmed having stock of a Hisense 85" TV when only had an ex display one available.
Early in the morning of 31st Dec, the last day of the $600 off promotion I purchased a Hisense 85" TV from Bing Lee Mt Druitt store after they confirmed they had stock even after I had highlighted to them that their website showed no stock till Feb. At close time 5:00 PM they rang me telling that after all they could only supply an ex display and could offer only a $100 discount.
It was very upsetting as of course the next day the price became all over $600 more expensive. Won't be dealing with Bing Lee Mt Druitt for a while.
Fortunately I managed to get a similar price online from Appliance Giant and took Bing Lee's credit offer.
wouldnt buy from here
i paid for an iron and went to pick it up only to be told they cant release it because the money had not been recieved on their end. Even if i showed them the bank statement they wouldnt release the product until head office were working in which they only work on week days and not weekends which was an extremely non professional as i had sent the money a week before
Very slow to send order. Misleading website. Not impressed
The website says "next day delivery" but my order was sent 16 days after I placed the order and when I contacted Bing Lee they blamed Australia Post for the delay. Communication has been poor and they shouldn't advertise next day delivery on their website when that's clearly not the case. There was one public holiday during the time I placed my order and when it was dispatched from Bing Lee but 16 days is a bit of a stretch when "next day delivery" is what they promote. Hmm ......
- Online store
- Verified customer
Appalling breach of consumer rights
Purchase a product from them 11 months ago and has become faulty in the last few weeks. Bing Lee refused to assist and advised me to contact the manufacturer directly. In their words “ Unfortunately we require you to provide us with a case id or reference number from the manufacturer in order to proceed with returns procedure”.
ACCC website clearly states that:
“The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer.”
Even when provided with this statement, Bing Lee continued ...
Not even one star if possible
Trying to support a local company and its been the worst EVER! Brought a portable AC as recommended by your sales team. Turned out to be a faulty machine. Back and fourth with your online team. It has been 6 weeks since I brought the AC and the customer care team.... Does that even make sense? They don't care don't take call don't call back. Care?
Was told to return the item to a store front for testing and now it's been 3 weeks and no one has called back. Just called myself and now they are going to transfer the AC to your own store for inspection. Again customer care team too busy to take my call.
Do not recommend this shambles of a company at all!
Returns Service Abysmal
Tried to return a pair of faulty, 6 week old, $480 Seinheiser headphones. Immediately got the “call the manufacturer” runaround. Told I needed a reference. Was also told that it was fine that they only worked sometimes lol. Seinheiser categorically refuted their claims and stated all Bing Lee needs to do is email them for a credit. In fact they laughed. Returned to Bing Lee for exactly the same runaround...get a reference / oh you’ve used them - can’t return them because COVID / oh you didn’t buy them at THIS store (nah - sorry check out your o...wn returns policy) / oh I’ll need to speak to the manager and call you back. I’m still waiting. I have tried to get in touch with this staff member several times...she’s busy. Still awaiting her call. So disappointed with their runaround attitude. Basic consumer rights violation. It really shouldn’t be this difficult. In the past 12 months I have spent almost $4000 with Bing Lee. Sincerely hope I don’t have issues with any other purchases. No way to encourage me to shop with your company ever again.
2 months and still not delivered
I have reached email@example.com And they don’t have an ETA still after 2 month’s of order for a printer. They are NOT serious about their customers
No emails, no updates, items wrongfully listed as in stock.
Ordered an item that was listed as in stock locally. Turns out its out of stock, delaying my order at least an extra week, probably longer. Never got an email or anything telling me about the delay, I had to ask for an update through their customer service to find this out because my order isn't linked to my account for some reason. Pretty crappy over all.
Delivery man refused delivery on purpose
Missed a few calls for the delivery man because I was out playing sports. Finally got a told of him and told him explicitly to just leave it with concierge. Delivery man seemed pretty upset about the missed calls. He tells me concierge refused the parcel because there's not enough space.
I finally get back home and the concierge man told me that he told the delivery to just leave it. Delivery man instead picks up the TV and puts it back on the truck. Tells me to reschedule delivery for another $40.
I ended up just cancelling the order and eating the $40 fee because I don't wanna deal with that again.
Bought dishwasher in September, still no sign of it at the end of December
We bought a dishwasher online on the 2nd of September, which was competitively priced, so when we got to the checkout and the earliest delivery date we could select was 2nd of October, we decided that was okay. We didn’t realise that Bing Lee had sold us an out of stock dishwasher until we called in early October, to be told late October. Late October then became November, November became December and December has now become January. I couldn’t count the number of times I’ve called, but I don’t hold the line any more, I immediately dial for a callback. I wouldn’t recommend buying from Bing Lee Online unless you can select for delivery within the week, as then you will know they have stock.
Questions & Answers
Will bing lee match a price after buying a product.
i purchased a tcl tv from bing lee on 19th of april, my order was supposed to reach me by 29th april, when i tried to reach them after 29th april it took me 3 days to reach them and they asked me to wait for another week or so, then i waited for 2 more weeks and finally i lost my temper tried to reach them one whole day waited in their online customer care queue for 6 hrs and finally talked to them, the interesting part is the next day i receive a mail from binglee saying that was their systems fault that it took an order that they do not have in stock and they made me wait for a month and i was waiting for my product the whole month like a fool, they offered me the same size tv of an other brand which i was not happy, so they said we will cancel your order and you will receive a cancelation mail and the money would be refunded in the next 3 days now its 5 days that i spoke to them i did not receive a cancelation mail nor my refund but as i purchased it on zip pay my money is being deducted on time, you understand the whole situation now that i have been waiting for more than a month for a product which will not reach me , now how many more days should i wait for my refund??????
I suspect Bing Lee are about to go guts up. It's a shame because the staff at my local store are fantastic and I fear for their jobs. But the last two months have seen a huge surge in complaints about non-delivery of purchased goods, denial of refunds, total absence of staff on the Live Chat or customer care email. It looks like they are circling the drain... If you can start a charge-back I'd do it ASAP, and if you have any vouchers spend them in-store on actual stock now.
We bought a set of head phones which arrived ok. Inside was a $100.00 wine voucher from Naked Wines. I ordered the wine but could not get to pay at the check out. After numerous emails the problem with naked wines has not been fixed. Could you tell me why you give these vouchers out that do not work?
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