1,247 reviews
Just want to give credit where it is due. I bought an expensive laptop on Bing Lee online store. I noticed an issue with one of the keys on the keyboard. The issue was resolved by their online customer service team promptly to my satisfaction. This is the reason why it is important to shop at a reputable store. I won't hesitate to purchase from Bing Lee again, knowing that I as a customer will be looked after
I want to congratulate the whole Bing Lee team. It was an easy process to buy on line, pay for the goods and have them delivered.Delivery process was great. An email in advance to give delivery time window for day of delivery. Then a confirmation text the morning of delivery. The ability to track the delivery team so I could organise my day and… Read more
still get back in time to have easy access for the drop off. Then the driver rang me to notify they were 15 mins away. The boys who delivered were efficient pleasant and helpful. Bing Lees system with all the updated details should be a process all companies adopt. I’m very impressed.
I cannot thank Fredo enough for his way above and beyond customer service, from my initial inquiry to final purchase to delivery and beyond - Fredo was very supportive. He knows his products that’s for sure! What a gem you have in Fredo, Bing Lee!
Reviews with attachments
We ordered all of our kitchen appliances through Bing Lee as we were after a very specific colour range available at Westfield, and later added a matching fridge/freezer. When the original fridge was going to take longer than expected, the team proactively reached out by email almost immediately to offer alternative options. They suggested an… Read more · 1
Electrolux model that was identical in style and colour, which we happily chose. The replacement was ordered and delivered in a very timely manner, and the delivery experience itself was excellent.
After delivery, we noticed a very small cosmetic dent on one panel and contacted customer service. This was resolved immediately and exactly as requested, with no hassle at all.
Overall, the customer service from Bing Lee has been outstanding — responsive, proactive, and genuinely focused on finding solutions. I would highly recommend them to others and wouldn’t hesitate to purchase from them again.
I recently purchased a new Goldair 2400W Smart Wi-Fi Ceramic Tower Heater GCT330. The staff member Juanita demonstrated its features I found this product easy to operate and good value for money for the budget conscious consumer. There is also a Bluetooth function option which allows you to operate the heater through a mobile phone app without… Read more
the need for the physical controller.
Furthermore, I found the Goldair 2400W Smart Wi-Fi Ceramic Tower Heater GCT330 safe to use as it comes with a built in rapid cool down feature once the heater has been turned off. Most importantly, this product was able to warm my unit very effectively and also within a very short space of time.
My 28 year old Westinghouse fridge "died". I tried many things to bring it back to life to no avail. Finally, not wanting to waste money on an old fridge I decided to buy a new LG fridge from Bing Lee Hornsby. Transaction complete, Bing Lee promised delivery next day. I came home and packed my "old" fridge to be taken away when the new fridge… Read more
arrived. Low and behold my old Westinghouse sprang to life (issue might be with the electrical circuit). The next morning I called Bing Lee and asked them if I could cancel my order. Without any fuss and without asking me why, they promptly cancelled the delivery and the order with full refund. Now, where on earth would you get such service? Thanks Lionel Lee and the Bing Lee staff for such excellent service. When I'm in search of electronic/white goods I know where to go - Bing Lee. Regards Jeremy
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Extremely poor delivery experience with Bing Lee. I purchased a refrigerator online expecting a professional delivery service, but what I experienced was careless, unprofessional, and frankly unacceptable. When the delivery truck arrived, the driver attempted to enter my property in such a poor manner that the truck actually struck the post of… Read more
my electric security gate. I had to step in and stop him before further damage occurred. Even after making contact with the gate post, the driver insisted the vehicle was not touching it. Had I not intervened, the gate post and the electric gate mechanism would very likely have been damaged, which could have resulted in significant repair costs.
Unfortunately the situation got worse during the removal of my old fridge. The same driver struck my doorframe twice with the appliance trolley while moving the fridge out of the house. This caused visible damage to the frame, including splintered timber on one side and a deep scratch on the other. It was obvious the trolley was being handled without the level of care you would expect when moving a heavy appliance through someone’s home.
After causing the damage, the driver’s colleague then falsely accused me of interfering with the trolley, which simply did not happen. I did not touch the trolley at any point. When I challenged this accusation, the driver responsible for the damage suddenly became very quiet and avoided responding.
What makes this even more frustrating is that when I raised the issue afterwards, Bing Lee chose to accept the drivers’ version of events rather than properly acknowledge the damage that occurred during the delivery. Instead of accountability, the response was essentially to dismiss the complaint.
Customers invite delivery drivers into their homes and should be able to expect basic competence, care, and honesty. In this case I experienced the opposite: poor vehicle handling, careless movement of heavy equipment inside my home, property damage, and then an attempt to shift the blame.
Based on my experience, I would strongly caution others about relying on Bing Lee and their delivery service. If this is the standard of care provided, customers should be aware of the potential risk to their property and poor customer service.
Very disappointing experience.
Excellent Prodcut and Customer Services ! – Recently I purchased a Hitachi 292L bottom-mount fridge. However, it was making some very loud noise therefore after reading a lot of reviewers I decided to get a Haeir 430 L Bottom Mount fridge instead. The Haier 433L Bottom Mount Fridge Satina was delivered last week. The Haier fridge is working very well and it is pretty quiet. It is highly… Read more · 1
recommended this excellent product. I wanted to express my gratitude to Bing Lee Sales Consultant Jerry ( in the Carlingford store), and two Bing Lee delivery staff. They are very friendly and demonstrate a professional manner. Please contact Jeffy if you need to purchase anything from Bing Lee.
Latest follow-ups
Just beware of online sales when it comes to product faults-very difficult to get a replacement tv when the original was faulty straight out of the box! Very confusing customer service with the ware house manager in Queensland being downright rude!… Read more
Very happy with the tcl tv now that it works but the process means I won’t buy from Bing Lee on-line again! As a ridiculous sideline I am still getting messages from tcl saying they are reviewing my case when ‘my case’ has nothing to do with them? If you are confused-so am I!
Follow-up · Despite Bing Lee customer service agreeing to replace my tv (eventually), the Qld.warehouse manager commented ‘that if it was up to him it wouldn’t be happening’ & his delivery guys weren’t very helpful either. A replacement took over 3 weeks (there wasn’t one in Qld. & had to come from interstate) TCL kept sending me messages for weeks saying ‘ a… Read more
Ordered a Sony TV online, with a two-week delivery (03/08/2026). The local store (Wodonga) rang to say that they would handle the order. The day before the (supposed) delivery, I rang the store to confirm the times, only to be met with derision… Read more
from a salesperson. The next day, the manager rang to say that, in fact, Bing Lee didn't have any of those TVs in stock and might not have for at least a month. He also said that as Sony didn't have any either, I would be refunded. Methinks that was untrue because I called Sony and am now awaiting the arrival of the chosen TV. How can Bing Lee sell something that they don't have?
Follow-up · Within a week of ordering the Sony Bravia from Sony (direct), it was delivered and installed. My original purchase money was refunded by Bing Lee promptly. The whole experience with Bing Lee has become a somewhat sour memory.
Bing Lee, Macquarie Centre, North Ryde I purchased a new Westinghouse gas oven from Bing Lee, Macquarie Centre under a supply and install arrangement for a rental property. Bing Lee supplied a defective gas oven that resulted in six (6) visits to… Read more
the property to have the matter resolved, including an unnecessary request by me (on the incorrect advice of their gas fitter) to the gas company and a visit by them to test the gas pressure at the premises (which was deemed fine).
Considering the delays, numerous interventions and the inconvenience caused, I will not be buying anything from Bing Lee, Macquarie centre in future.
Update: Following a review by Bing Lee management, this matter has been resolved to our satisfaction. The initial review has been amended and we recommend Bing Lee Macquarie Centre considering its efforts to address customer issues.
Follow-up · Update: Following a review by Bing Lee management, this matter has been resolved to our satisfaction. The initial review has been amended and we recommend Bing Lee Macquarie Centre considering its efforts to address customer issues.
Positive reviews
I would like to share my sincere appreciation for the wonderful team at Bing Lee, especially Judy who was extremely helpful, friendly and professional, she took the time to assist me, was very patient and made sure I received the support I needed. Bing Lee is very fortunate to have such a wonderful team member. I truly appreciate Judy's kindness,… Read more
understanding and excellent customer care representative. Thank you to Judy and the entire Bing Lee team for making my experience such a positive one. I would also like to thank the entire Bing Lee team for their welcoming and helpful service Highly recommended Bing Lee for their excellent customer service, and thank you again for the wonderful service. Dut
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My product was delivered in record time and incredibly well packed. However I had a problem with it and the return service via Bing Lee Customer service was second to none. They are amazing! Show details
Saturday 19th September myself and my 2 cousins went to your Campbelltown store. We were there to purchase an oven, dishwasher, range hood and cook top for my cousin who is a paraplegic. I was greeted by Caleb McKaig, who was very helpful. I explained that my cousin hadn’t had a working oven for 6 years and this was all been purchased from a Go… Read more
Fund Me that I had organised as NDIS doesn’t cover these things. I asked Caleb to help us and give us a discount where he could. Caleb saved us about $270 and also included free delivery. We were all so appreciative of this and that meant extra savings could go towards helping with her kitchen . I just wanted to let you know how wonderful his generosity was in helping us out.
Negative reviews
Company says free delivery but it's isn't,makes U go through name , address etc then tries charging U $48, pretty average to be honest,if it's only in the state U are in,then make it clear Show details
Washing machine arrived and did about 15 cycles leaking intermitently and was then removed from service. Warranty claim in progress and is taking a very long time. Have been waiting a long time for a replacement from the manufacturer. Still waiting. PLEASE PROVIDE A FULL REFUND as the warranty delivery has not been honoured.
We had a delivery of a fridge. At the time of purchase I advised that the fridge needed to go to a second level, we were also advised to remove the door of the previous fridge to make it easier for the delivery men to remove it. This was completed. A “Riccardo” and another man from the Old Guilford delivery centre came and refused to bring the… Read more
fridge up to the kitchen and take away the old dismantled fridge stating the not one but two stair wells (they were given a choice of two stairs as the house has two) were too “dangerous”. Mind you the previous fridge was bought up by two men quite a bit older than these two.
They left the fridge in the downstairs foyer and left. It is a long weekend and the Bing Lee store has advised they can’t do anything until Tuesday (this happened Saturday). We have been left with no fridge in the kitchen.
We paid for a delivery service that was to come bring the fridge up and remove the old. Due to these two lazy individuals we have been left with a dismantled fridge and the new fridge in the entry foyer.
Recent reviews
The worst service I ever received from retail store . No one cares to help you if you have problem with the product your purchase . I will never buy anything from them again Show details
I wish I could give a negative star count. Bought a TV online, I had to prompt them twice to send it, after they clearly couldn't be bothered for the first two weeks. Then their courier stated that they wouldn't deliver to my address and their depot was over 80km away. BL originally emailed to advise that they were going to use OzPost, (who do… Read more
deliver to my address), but that changed for some reason.
After contacting BL to advise them of their courier not being willing to deliver, they agreed to cancel the order and refund the order, just as soon as the TV was returned from the courier. This was not acceptable, so I advised them to refund immediately, which they confirmed by email.
It's now been another 10 days and the refund has not arrived, after again contacting BL, they advised that it was a clerical error and would be fixed soon. I call nonsense on that.
I'll never buy from them again, not online, not in person, never.
Bing Lee completely blew me away with their customer service. After enduring two frustrating weeks dealing with a manufacturer warranty on a broken dishwasher that was eventually written off, a store credit was transferred over to Bing Lee. I braced myself for more delays, but their team couldn't have made the replacement smoother. From the first… Read more
customer care call to Amanda (Online Manager) following up within the hour, the end-to-end experience was seamless. When the original brand had limited stock, Amanda allowed me to choose a different brand entirely and even adjusted the pricing on a slightly more expensive unit so there were zero out-of-pocket costs.
Delivery and removal of the old machine were arranged for the very next day, and communication via text was fast, proactive, and effortless. Turning a frustrating warranty situation into a hassle-free, next-day resolution is rare for big retail chains. Outstanding service, highest recommendation!
Terrible Service. I ordered an item 5 days ago. The delivery promise was 3–5 days, but my order is still sitting in their warehouse. No tracking, no communication, just useless auto-emails. If you value your time, shop elsewhere. Show details
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Never trust this company i bought a washing machine off them and 3 months later it's leaking water all over the floor from the bottom spoke to customer service had an assessor out and he admitted it was a manufacturing fault but have to wait for report and see what hisense and bing lee say I have a dog with a chronic skin condition and can not go… Read more
without a washing machine I had to repurchase a new machine through another more reputable company out of pocket as bing lee could not understand how I needed my machine to be in working order and my circumstances and considering the machine was only 3 months old I found management rude and unwilling to help
Had another wonderful experience with Veronica at Bing Lee online. She guided us in making the right purchases for our home. Extremely patient, friendly and knowledgeable. Will only use Bing Lee for future purchases and will always request Veronica for assistance. Very happy with our Bosch suite of appliances! Thank you Show details
Very impressed with the customer service and delivey. Purchased a Samsung 77" OLED TV on monday afternoon, it was delivered the next day before noon. Happy with the product quality and price. Show details
Purchased a WiFi extender today at Bennets Green Bing Lee. Andrew was amazing. Told me the best option for what I needed. Works extremely well. And told me man to man, READ THE INSTRUCTIONS. Best advice ever
Ordered a dryer online. Bing Lee delivered a damaged item that clearly has been dropped from height. Contacted them multiple times to finally be told that they don't have the item available any more. So that's the reason they delivered a damaged item and wasted my time. They don't tell customers the delivery and pickup time in advance, so the… Read more
customer needs to be home all day. They are happy to hold onto the customer's money during the whole process. Last time with Bing Lee.
If I could give zero stars I would Please do not shop at Bing Lee I purchased a robot vacuum from them, within the first 30 days I contacted them multiple times via both phone (left on hold multiple times) and emails (no email reply after 3 emails, but replied after I emailed head office) The vacuum is faulty and has damaged my fridge and both… Read more
Bing Lee and Roborock don’t want to except responsibility for it
It has ran over my 8 month old daughter’s hand, ran into my dog, me and multiple items of furniture, has scratched my skirting boards
Roborock claim there is nothing wrong as they can’t replicate the fault
I have been communicating via phone and email for the last couple of months in regards to trying to get a resolution but as I’ve mentioned both Roborock and Bing Lee do not care so please do not shop with them at all save your money and go to someone else
NEVER get anything from BING LEE AGAIN! They take your money and NEVER deliver your product. You have to chase them up for ETA and then after 6 weeks and many calls, emails and chasing, they finally refund your money, so that you have to start all over again trying to make a purchase elsewhere! BING LEE..... YOU SHOULD BE ASHAMED OF YOURSELF! Do… Read more
not advertise you have products when you don't, DON'T TAKE OTHER PEOPLES MONEY TO FILL YOUR FAT BELLIES! SHAME ON YOU!!! You have lost a customer for life!
I recently placed an order with Bing Lee and was given a clear delivery timeframe. That timeframe has passed, yet I still haven’t received my order and have not been given any meaningful update about the delay. I’ve contacted customer support multiple times, including via chat, but have only received vague responses and no firm ETA or proper… Read more
resolution. The lack of transparency and follow‑up has been very frustrating and has caused unnecessary inconvenience. Customers should not have to chase a retailer repeatedly just to find out what’s happening with a delayed order. Based on this experience and the poor communication from Bing Lee, I’m very disappointed and reluctant to shop with them again.
Division=decision