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Reviews

(119)
(38)
(20)
(33)
(276)
  • Product Quality
    3.1 (49)
  • Return Claim MadeYes (14) · No (46)
  • Shipping
    3.2 (22)
  • Customer Service
    2.7 (28)
  • Warranty Claim MadeYes (7) · No (52)

Reviewer Photos & Videos

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Peter B.

Peter B.Sydney, NSW

  • 5 reviews

Poor sales advice

published

Bought amp from Hornsby store and told might be a week for them to get in stock. After a week I went to the store and told it still wasn't in but they would get one from another store and I could pick it up in 4 to 5 days. A week later was told the instruction to get from another store wasn't sent. Asked for a refund as I could get the amp elswhere at a cheaper price and that day. I did get the refund but only after some time. What happened to the store as it never was like this in the past? They have lost me as a customer.

Customer Service
Return Claim MadeNo
Store LocationHornsby
Warranty Claim MadeNo
See all answers

Cameron Allen

Cameron AllenVictoria

  • 2 reviews

Perfect delivery!

published

Very happy with my new Laptop purchase from Bing Lee. Product was reduced more then $100 off other sites and then delivery was fast and efficient arriving within 3 days from interstate. Was packaged very well and done so to reduce damages. Thank you Bing Lee, will be shopping again soon!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAcer 15.6"
See all answers
Joe

JoeSydney, NSW

  • 4 reviews

Bing Lee - Bankstown, NSW

published

The Bing Lee store at Bankistown , NSW has a friendly and good staff members, with a good customer service , I did buy an air condition and they even managed the professional person to install it with a cheep price,
That shop makes you happy by giving some discounts. I highly recommend to buy all electrical appliances and electronics

Customer Service
Product Quality
Store LocationBankistown
rusty

rustySydney Surrounds, NSW

  • 8 reviews

Left hand doesn't know what right hand is doing.

published

Ordered a GPS & mobile camera online from Bing Lee was accepted 3 days latter was told it would arrive 4 days latter. Then get e-mail we have none in any stores on passing Bing Lee near us decided to call in guess what they had heaps so I bought them then called their on line number to be told we won't get them for at least 8 weeks so told them I just bought them at our local store only to be told why did you bother calling then my family has used this company for 50 years but not anymore!

Return Claim MadeNo
Warranty Claim MadeNo

Sam

SamSydney, NSW

If I could give 0 I would!

published

Bought a portable air con from the casula store, my brother in law has a unit from good guys with the same specs that is able to cool down a lounge room with ease. Our purchase made the lounge room hotter than the temperature outside and unless you sat directly in front, it was still hot. Called for a refund and because it wasn’t deemed “faulty”, I was told I would have to sacrifice 20% of cost for a refund because it was “change of mind”. Product did not perform as it should but apparently that’s my own fault. Customer service was disgraceful, will never purchase from these crooks again! Make sure you read returns policy!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCasula
Warranty Claim MadeNo
See all answers

Josh M.

Josh M.Sydney, NSW

  • 5 reviews

50% of order missing, no support on chat, Is 1 person running this whole operation?

published

Shockingly absurd level of incompetence and ZERO support after sale. 50% of order missing, 2 weeks later not a single follow up from multiple attempts to get this rectified.
Delivered a washing machine after paying and extra $60 for a sub-par delivery and then did not include the other item!! Ordered an electric razor and this never arrived. 3 Live chat sessions and an email later and not a single response.
Disgusting for a retailer to show such lack of support. Best to just let ACCC and Fair Trading know as soon as they fail to deliver products when purchased.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedRazor
See all answers

Horrible customer service

published

Went there to buy washing machine and found out very poor customer service. One staff was shockingly very rude and unprofessional. I would not recomend anyone to the hurstville store .

Customer Service
Return Claim MadeNo
Store LocationHurstville, Bing lee
Warranty Claim MadeNo
See all answers

deedee

deedeesydney

  • 24 reviews

No Serial Numbers on the items purchased & Bing Lee won't help me

published
Return Claim MadeNo
Warranty Claim MadeNo
Janette

JanetteSydney, NSW

Always great service and advice. Thank you.

published

Our fridge failed and we got great advice at Bing Lee, Rhodes and a new fridge was delivered the next day at a very competitive price.
Great product, very happy with new fridge.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBing Lee Rhodes
Warranty Claim MadeNo
See all answers
Alan

AlanSydney, NSW

  • 2 reviews

Disgusting service. These guys sell refurbished TV and market as new.

published
Customer Service
Product Quality
Store LocationBing Lee Alexandria
Product PurchasedLG 65UM7400PTA (65")
See all answers

Alan Smith

Alan SmithDarling Downs, QLD

  • 7 reviews

False advertising and lack of customer service

published
Product Quality
Warranty Claim MadeNo

Elle N

Elle NSydney, NSW

  • 6 reviews

Horrible after-service

published
Customer Service
Product Quality
Return Claim MadeNo

Maan Muhsen

Maan MuhsenSydney, NSW

Good product bad delivery and installation

published
Product Quality
Warranty Claim MadeNo

Ali

AliGreater Melbourne (Outer), VIC

  • 4 reviews

On-time Delivery, good service

published

Ordered a Fridge and Washing machine. Came on-time and installation was done properly as well.
Communication with the customer service team was fruitful as I had to change the delivery date which was managed my them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Roxanne Russell

Roxanne RussellSydney Surrounds, NSW

  • 5 reviews

Great Price for fitbit

published

Purchased Fitbit Inspire HR at great price (was $40 lower than other advertised prices at major store and online). Click and collect was quick and efficient from my local store. Not the first time I have found this to be the case. Well worthwhile comparing their prices before purchasing (and will price match too!)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFitbit Inspire HR
See all answers
paul476

paul476nsw, 2350

  • 29 reviews

Returns Of Goods Within A 14 Day Period To Bing Lee Armidale Store Beardy Stret

published

I have just attempted to return an apple ipad to bing lee armidale nsw 2350 in original container unmarked and received the day after they will not refund for goods that were purchased 14 days prior to the date on the invoice

Customer Service
Product Quality
Return Claim MadeYes
Store Locationarmidale nsw 2350 beardy street
Warranty Claim MadeNo
See all answers

Never received item

published

Received one of two items .
Unable to contact anyone to help.
Never answered emails .
Ill never buy from here again nor will I recommend this online store. Non existent customer service

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasediPhone accessories
See all answers

Craig S.

Craig S.Sydney, NSW

Bing Lee Rhodes

published

Purchased fridge and 3 months later it stopped working and would not cool. tried to get replacement or refund but bing lee Rhodes did not want to help. They have now ceased all communications and will not help. Had to go to fair trading for help and now they are lying to fair trading to make it even more difficult. Do not buy anything from these crooks if anything goes wrong they will not help. they are only interested in your money and once they have it they don't care about after sales support.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationRhodes
Warranty Claim MadeYes
See all answers

More than 2 weeks later and 40 minutes in total on hold and still no delivery!

published

As per description. Ordered products and 2 weeks later "apparently" they were "waiting" for the product to arrive???! Ended up cancelling order. I would not recommend this business. Even if same product a few bucks more elsewhere it will be worth your while avoiding this store.

Shipping
Warranty Claim MadeNo

Daniel M.

Daniel M.Hobart, TAS

Ordered a soundbar.... its been 1 1/2 month and nothing

published
Return Claim MadeNo
Warranty Claim MadeNo

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Questions & Answers

Kavimo

Kavimoasked

I just bought a cook top from you and had it installed by your installation people. It was a Westinghouse WHS642SA. We noticed that the 'E' was missing from the appliance and is spelt 'Westinghous'. Does this mean it is not authentic appliance or do you hae a reason for this? Thanks for your help.
Kathryn

1 answer
Fired Up
Fired Up

This is a review site. Suggest you contact them or Westinghous directly


Mariah

Mariahasked

I just got a fridge online though binglee and it's not the size I thought it was. The product is perfect just wrong size for a family of four. Is there anyways I can return this and get another fridge in a different size?

2 answers
Fired Up
Fired Up

I doubt the public will know but not normally for change of mind as per their website

john smith
john smith

you need to ask Bing Lee


Truong N.

Truong N.asked

Hello just wondering how long returns take once bing lee have received the faulty product and send me out a replacement?

2 answers
Fired Up
Fired Up

Only Bing Lee can answer

john smith
john smith

have you thought about asking Bing Lee


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