Bing Lee

We ordered all of our kitchen appliances through Bing Lee as we were after a very specific colour range available at Westfield, and later added a matching fridge/freezer. When the original fridge was going to take longer than expected, the team proactively reached out by email almost immediately to offer alternative options. They suggested an… Read more ·  1

Electrolux model that was identical in style and colour, which we happily chose. The replacement was ordered and delivered in a very timely manner, and the delivery experience itself was excellent.

After delivery, we noticed a very small cosmetic dent on one panel and contacted customer service. This was resolved immediately and exactly as requested, with no hassle at all.

Overall, the customer service from Bing Lee has been outstanding — responsive, proactive, and genuinely focused on finding solutions. I would highly recommend them to others and wouldn’t hesitate to purchase from them again.

I recently purchased a new Goldair 2400W Smart Wi-Fi Ceramic Tower Heater GCT330. The staff member Juanita demonstrated its features I found this product easy to operate and good value for money for the budget conscious consumer. There is also a Bluetooth function option which allows you to operate the heater through a mobile phone app without… Read more

the need for the physical controller.

Furthermore, I found the Goldair 2400W Smart Wi-Fi Ceramic Tower Heater GCT330 safe to use as it comes with a built in rapid cool down feature once the heater has been turned off. Most importantly, this product was able to warm my unit very effectively and also within a very short space of time.

My 28 year old Westinghouse fridge "died". I tried many things to bring it back to life to no avail. Finally, not wanting to waste money on an old fridge I decided to buy a new LG fridge from Bing Lee Hornsby. Transaction complete, Bing Lee promised delivery next day. I came home and packed my "old" fridge to be taken away when the new fridge… Read more

arrived. Low and behold my old Westinghouse sprang to life (issue might be with the electrical circuit). The next morning I called Bing Lee and asked them if I could cancel my order. Without any fuss and without asking me why, they promptly cancelled the delivery and the order with full refund. Now, where on earth would you get such service? Thanks Lionel Lee and the Bing Lee staff for such excellent service. When I'm in search of electronic/white goods I know where to go - Bing Lee. Regards Jeremy

Excellent Prodcut and Customer Services ! – Recently I purchased a Hitachi 292L bottom-mount fridge. However, it was making some very loud noise therefore after reading a lot of reviewers I decided to get a Haeir 430 L Bottom Mount fridge instead. The Haier 433L Bottom Mount Fridge Satina was delivered last week. The Haier fridge is working very well and it is pretty quiet. It is highly… Read more ·  1

recommended this excellent product. I wanted to express my gratitude to Bing Lee Sales Consultant Jerry ( in the Carlingford store), and two Bing Lee delivery staff. They are very friendly and demonstrate a professional manner. Please contact Jeffy if you need to purchase anything from Bing Lee.

Excelled my expectations – Fast and friendly delivery service. My old washing machine just stoped working on me in mid of a wash so I had to purchase a new washing machine . I made online order at 8 pm and by 8 am next day I had my new washing machine delivered and installed with no extra charge. This was super convenient and communication by Bing Lee team was great. I was able to track my delivery progress telling me exactly the position of the delivery team on the map. Show details ·  1

Extremely poor delivery experience with Bing Lee. I purchased a refrigerator online expecting a professional delivery service, but what I experienced was careless, unprofessional, and frankly unacceptable. When the delivery truck arrived, the driver attempted to enter my property in such a poor manner that the truck actually struck the post of… Read more

my electric security gate. I had to step in and stop him before further damage occurred. Even after making contact with the gate post, the driver insisted the vehicle was not touching it. Had I not intervened, the gate post and the electric gate mechanism would very likely have been damaged, which could have resulted in significant repair costs.

Unfortunately the situation got worse during the removal of my old fridge. The same driver struck my doorframe twice with the appliance trolley while moving the fridge out of the house. This caused visible damage to the frame, including splintered timber on one side and a deep scratch on the other. It was obvious the trolley was being handled without the level of care you would expect when moving a heavy appliance through someone’s home.

After causing the damage, the driver’s colleague then falsely accused me of interfering with the trolley, which simply did not happen. I did not touch the trolley at any point. When I challenged this accusation, the driver responsible for the damage suddenly became very quiet and avoided responding.

What makes this even more frustrating is that when I raised the issue afterwards, Bing Lee chose to accept the drivers’ version of events rather than properly acknowledge the damage that occurred during the delivery. Instead of accountability, the response was essentially to dismiss the complaint.

Customers invite delivery drivers into their homes and should be able to expect basic competence, care, and honesty. In this case I experienced the opposite: poor vehicle handling, careless movement of heavy equipment inside my home, property damage, and then an attempt to shift the blame.

Based on my experience, I would strongly caution others about relying on Bing Lee and their delivery service. If this is the standard of care provided, customers should be aware of the potential risk to their property and poor customer service.

Very disappointing experience.

Worst shopping experience ever — I’d give zero stars if I could. I bought a microwave from Bing Lee, and it broke down within two months. When I reached out to the store, they told me to contact the manufacturer (LG) directly for a warranty claim — which is illegal under the ACCC guidelines, as “businesses must not tell consumers to take the… Read more

problem to the manufacturer.”

After a month of countless emails and phone calls with both Bing Lee and LG, LG finally issued a case number for a refund to be processed through Bing Lee. However, Bing Lee’s store team and customer care team kept passing responsibility between each other for days.

Eventually, Bing Lee’s customer care team (not the store) offered me a replacement unit or store credit. I declined, requesting a full refund to my bank account instead, as I no longer wish to deal with Bing Lee. They confirmed in writing that the refund would be processed within 3–5 business days.

On the fifth business day, I followed up, only to be told the cash refund would take another 7 business days. Two days after, I received a phone call saying part of the refund would be issued as partially gift card due to “miscommunication” between Bing Lee teams — which is useless to me since I will never shop at Bing Lee again.

This entire experience shows chaotic management, poor communication, and a complete lack of accountability across the Bing Lee organisation. It’s extremely disappointing and reflects very poorly on their customer service and brand integrity.

I will be filing a formal complaint with the ACCC, and will take this $201 loss as a reminder never to shop at Bing Lee again.

Don't bother purchasing anything from Bing Lee Carlingford Never purchase from Bing Lee Carlingford with a Backup Plan. Nastiest customer service ever! A little over 2 years ago I purchased a Sebo 9682AU vacuum cleaner and a Bosch Dryer from Bing… Read more

Lee Carlingford - a purchase almost $3k. The Sebo vacuum was the last one they had, floor stock. At the time I also purchased additional cover for another 3 years on top of the manufacturers warranty. Little did I know how cr#p a service they would provide when it comes to trying to get a fix or replacement. I assumed they be seamless like other competitors Good Guys? NOPE!

On 19 April I emailed asking how to have my Sebo looked at because it wasn't working. It's literally only 2 years and 2 months old since I purchased it. The only fast service I got during this saga was the claim was lodged the same day. I then chased it up and on 21 April I was told I could chase it up with warranty company, see photo.

By the 23 April, I'm still having to deal with the warranty company where they've sent me instructions to mail the machine to them but it can't exceed over 105cm. I call them and ask how is it possible to send a vacuum machine in a package of only that dimension? I'm told to that Bing Lee should have sorted this out. I go back to Bing Lee. I ring and leave a message - the woman tells me they'll call me back. No call back by next day. So I emailed saying I'm driving the machine over for them to deal with. I don't care at this stage whether they think it's their responsibility or not. They can send it as per the warranty company instructions.

I get the machine to them on 24 April. I asked to speak to the manager in person, I tell him about how I'm not happy with their lack of service (end to end handling of this given I purchased the Backup Plan). He smiles and listens and tells me they'll look after things now.

I then hear nothing until 12 May from The Warranty Group (TWG). At that stage I'd never even heard of them. I thought their email was spam until I realised the claim number was the same as what Marks Electronics had listed. The communication said the claim assessment is complete and has been sent back to Bing Lee.

I wait 2 days. Nothing. So I again ring and chase Bing Lee. They've never seen the email, so I forward it to them asking what it means.

That was 2 days ago, I'm still dealing with not having a vacuum cleaner despite the Backup Plan.

Not once has BingLee offered me a replacement machine whilst I am unable to have mine. This is actually stated in their Backup Plan under LOAN PRODUCT. Not once have they been proactive in this process that has involved 2 other warranty / insurance companies (Marks Electronics Support in VIC; then The Warranty Group TWG) that I've had to deal with. Even now, I'm told I now have to deal with TWG because they won't credit back the funds it cost me to purchase this machine and they can't replace it as they no longer stock Sebo.

When stating that this is ridiculous and I want it escalated to higher level of mgmt to make a sound customer focused solution, I got offered an email address. Not happy with that, I demand I speak to a Manager. I get Ken who gets on the phone. He was also as abrupt and unapologetic about their lack of customer care - he would ONLY give me a Gift Card or a Credit because Bing Lee Carlingford can't replace the machine as I request or give me back my money onto my account. Their policy doesn't allow it! Policy is there to guide not to be the absolute. Who makes decisions in that place?!

Why would I want to buy anything expensive from them ever again when they can't even deal with me on the first purchases this is about?

So other customers ... think TWICE about buying anything from Bing Lee Carlingford and their ridiculously delivered Backup Plan. It's a load of @@$$%%% and the way they treat customers is one of the worst I've seen for high end white goods. I certainly won't be looking at returning.

Why did none of the staff tell me from the store at the time of purchase with the Backup Plan that they wouldn't be able to honour their backup plan if I wanted the same brand of vacuum cleaner? That there would be difficulties that they couldn't honour the intention behind a Backup Plan.

I am currently still without a vacuum cleaner almost a month on AND having to deal with TWG trying to get them to return me my money.

I am extremely disappointed in the way Bing Lee handles faulty appliances. I purchased an LG dishwasher (Model XD3A25MB) that has been a total failure. As you can see in the photos, the internal components are disintegrating, leaving a black, oily… Read more

residue over my plates and staining my skin Instead of supporting a loyal customer with a clearly defective and unsanitary product, Bing Lee relied on a generic service report from LG that blamed "harsh chemicals." This is an absolute joke. The external "Start" button is bubbling and peeling off detergent doesn't touch the outside of the machine! It is clear Bing Lee would rather hide behind manufacturer paperwork than uphold the "Acceptable Quality" guarantee under Australian Consumer Law. I even had to take this to a tribunal, and they used this generic report to block a refund for a machine that is literally falling apart. If you buy from Bing Lee, don't expect any "family business" service if your product is a lemon. They will take your money and then leave you with a health hazard. Avoid. Pros: None. Cons: Zero support for faulty products, hides behind manufacturer excuses, poor customer care.