Bingle

Disgusting! I sold my car 12 months ago and canceled the insurance via the online system. I checked the portal the next day and I had no active policy. I found out they have been charging my husbands card for a year! They are impossible to contact and because the cancelation was done via the portal I have no proof of anything. We have paid over $800 for nothing! I will be taking this a lot further. Show details

Definitely sign up with Bingle if, one year later, you would like to renew your insurance at double the price. I paid $1287 last year and they have just sent me a renewal for $2584. Same car, same address, same conditions nothing changed. Honestly, I thought it was mistake. But in reading the other reviews, I suspect it wasn’t. So I just swapped to Budget Direct. I would strongly advise against insuring with Bingle. Show details

Cannot add policy number to account. Chatbot is useless. Cannot speak to a human in either voice or online. Need to manage account online but when it doesn't work/not possible the onus is on the customer to figure it out. Show details

Horrific insurance company - I do not recommend. Was involved in 3 car pile up, no care was shown just wanted money from me. The bingle repairer is next level bad, they said they’d inspected the engine as well as body damage but they had not, my engine failed on the freeway in peak hour. Avoid at all costs and go with a reputable insurance company. Show details

Do not even consider using this insurer. Their repairer is absolutely horrible. Had a minor crash in front end of 2021 Rav 4. Car came back with AC not working, no front sensors working, anti collision system not working, cruise control not working,… Read more

front panel not aligning with bonnet, screws missing etc etc. Had to take it back 3 separate occasions and they just could not fix it. And their staff are absolutely useless. Please I know you think you are saving money but if you do have an accident they will not repair your car correctly. Sometimes you just have to pay more to get a decent service. Avoid at all cost.

Vehicle collision and insurance claim processing was very smooth and quickly organised. Their nominated repairer not so. Initially and suprisingly told 7 days to repair , then text saying another 7 days, required, then text saying another 7 days required ( being 21), then another text saying 5 days now required (including weekend), when I told… Read more

them on day 1 that vehicle was not urgent, but required for interstate trip on day 26. Was told would be repaired with plenty of time. Nil offer of compensation / car substitute to date. Not happy. M098060564.

I’ve had the best experience with Bingle. Every time I called them for an update on my claim they were really patient and made me feel really valued and explained everything very clearly. My car was fixed really quickly and everything went very smooth. I would definitely recommend. Show details

An amazing experience with Bingle. Based on the feedback online I was so worried when I needed to make a claim. I spoke to two 'agents' - Jarrod and Allison and they were both amazing. I don't know how anyone would have issues with this insurance company. I couldnt have asked for a better customer service experience. Show details

Lodged a claim 1 April. No response until 7 April except auto response. They said no-one working over long weekend! Claim not looked at by anyone not even showing on my account. No other way of contacting them. Meanwhile car in storage after towing accruing storage fees. Not sure why getting such high reviews on bingle website or winningso called… Read more

awards. There is no service. Update 12 April. Still no response. Written 4 follow up emails to Bingle requesting update. Still not showing in My account but have been given an account number when lodged. Maybe a simple response like 'We are looking into it', 'we are waiting for QPS report ' or something! They are underwritten by Suncorp so it is surprising there is no measure of quality or service. Organised repairs myself as received no direction from Bingle.

Monthly payment system is objectively terrible takes ages to process payment and then even when it has taken the money out they claim they've missed your payment Show details

For windscreens replacement or repair You should include other vendors and not hust o'brian. O'Brien's might be taking advantage being one and only one vendor. Also O'Brien's try to sell other products with insurance repair or replacement booking. Show details

Bingle has won the Canstar award for Outstanding Value Car Insurance again — which honestly makes sense, considering how little their staff actually do. I was involved in a hit and run, and the only details I had from the other driver was his licence plate. Bingle refused to do anything and told me to just pay my excess. I was forced to lodge a… Read more

police report just to get this useless insurance company to act. After that, I heard nothing from Bingle for a month. When I finally contacted them, I was told the police had located the other driver and that he admitted fault. I was then instructed to book my car into one of their “approved” repair centres, which turned out to be another nightmare considering there is nothing close by!

I waited months for what I was told would be a assessment, only to receive a text the day before saying my car was actually booked in for repairs. I had to cancel because I needed to organise a hire car through Right2Drive, which is apparently impossible in a hit and run situation.

After months of back and forth, Bingle then refused to provide any details about the other driver, citing a so-called “conflict of interest”, effectively punishing the victim instead of the person who fled the scene. I was forced to go back to the police myself, who were able to provide the driver’s full name and address; however, there was no phone number or insurance claim on file.

Bingle then refused to spend even a few minutes on the phone with Right2Drive to provide the missing details I needed for a hire car. Absolutely unbelievable.

Why do we pay for insurance when they do absolutely nothing to help when you actually need them? As a direct result of Bingle’s ongoing refusal to assist or provide even basic support, I am now left out of pocket for the repairs caused by this damage. I ultimately refused to even drop my car off for repairs, as I have zero confidence it would be handled by anyone more competent than their phone staff.

I will be reporting Bingle to the AFCA for being absolutely useless and repeatedly refusing to do anything to resolve this matter.

Don’t even bother. This company (more like a scam) is an absolute joke. Avoid at all costs!!!

I lodged my claim on 25/11 and the experience since has been unacceptable. My central locking failed immediately after the accident, despite working perfectly beforehand, yet Bingle refused the repair without providing clear written reasons or explaining the expertise behind their assessment. Communication was terrible. I had no direct contact… Read more

number for anyone handling my claim until I submitted a formal complaint. I was forced to chase repeatedly, send follow-ups, and spend over an hour on hold just to get basic answers. Even then, responsibility was spread across multiple people with no ownership.

I was eventually told I must obtain and pay for my own independent assessment, plus cover vehicle transport and hire car costs, despite the dispute arising from Bingle’s assessment. That shifts all cost and inconvenience onto the customer.

I’m simply trying to have my car repaired to a safe and complete condition under the policy. Instead, I’ve experienced delays, poor communication, and zero accountability.

Would NOT recommend.

The most disgusting car insurance. 8 years ago they were ok, now - below zero. 1. They do not care which fault on accident was. They always blame you, no exceptions. 2. They do not read accident description and never check accident photos. Submitting them is waste of time. 3. They assign the most unskilled repair services. Last time it took 7… Read more

(seven) months just to replace headlight and bumper. And even that has been done unprofessionally. 4. You cannot terminate account with them after you left them. They keep all your personal details until they leaked/sold.

My verdict - stay away from Bingle as their activity is close to scam/fraud.

Dear Bingle Internal Dispute Resolution Team, I am writing regarding my car insurance policy for which I submitted a cancellation request via your Self-Service portal on 14 August 2025. Despite this request, the policy remains active, and a premium was deducted from my account today, 18 August 2025. This is both surprising and unacceptable—my… Read more

cancellation request was made well before any automatic renewal or prior warning—yet the deduction occurred nonetheless. I require this situation to be resolved swiftly. If I do not receive confirmation and the refund by that date, I will have no alternative but to escalate my complaint to: - The Australian Financial Complaints Authority (AFCA) - Consumer Affairs Victoria - The ACCC, on the grounds of potential misleading, deceptive, or unfair conduct. (Please stay away from this insurance company)

Ode to Bingle: The “Fluff-Free” Folly

Beware, dear friends, this modern-day jest. Bingle Insurance, at "just pennies the best." They boast “no fluffy bits,” a stripped-down delight, But that opulence hides one stressful plight.

They lure you in cheap, with an award-winning cheer, But your best-laid plans? They disappear.

Some waited weeks, with no refund in sight— Two weeks, they said. Nothing. Folks still fight.

They’re “online‑only,” they say — no humans, no phone. Just click after click, feeling utterly alone. You’ll chase a “help” form, only to find dead ends, Or robots replying—oh, how they pretend!

Claims drag so long it feels like eternity’s span, One review says, “My daughter’s car vanished… they can’t even scan.” ProductReview.com.au

Another laments being car‑less for five full weeks, No updates given—just silence that speaks. ProductReview.com.au

And loyalty? A trap, a sneaky little game— Premiums hike overnight, with no one to blame.

One poor soul saw their rate nearly triple in fright— “Algorithm says ‘please go away’” felt utterly right.

So here’s a quirky warning, a cautionary rhyme: If smooth, friendly service’s what you seek in your time, Skip Bingle’s budget appeal and its fluffy-free cheer— Because when trouble strikes, you’ll wish you hadn’t steered here.

If I could give 0 stars I would. Worst insurance company on the market. Needed to lodge a claim after my car was totalled by a distracted drunk driver and they barely compensated anything. Can't replace my car with what they have offered me. For the amount of money you pay for a service and left with next to nothing to show for it. Show details

Had an accident, explained, they didn't even try to assess who was to blame. Promptly took my excess with no assessment, no communication. No response to my emails. Worst insurance company! Show details

If i could give them a negative score... This is the worst company I have ever dealt with. They refuse to take any accountability for their mechanics ruining my car. Refused to fix the damage. They handed me back keys to a car that no longer runs.After a one year battle, I had to sell my car for scrap after they "repaired"it. They will claim wear… Read more

and tear to refuse your claim. Happy to take money, but will not fix your car. Do not use this company. Unethical, disgusting, money hungry and don't care about their customers. Absolutely disgusting company.

Bingle Car Insurance Review – Poor Service & Lack of Communication I regret choosing Bingle Car Insurance, and I want to warn others about their terrible customer service and lack of support. While their prices may be cheap, the frustration and stress they cause are not worth it. Major Issues: No Control Over Policy Updates – As a customer, I… Read more

should be able to manage my policy easily, but Bingle makes it nearly impossible. Their system is rigid, and simple changes feel like pulling teeth.

Zero Communication – Getting a response from them is a nightmare. Emails go unanswered, and there’s no direct customer service line** to speak to a real person when you need help.

No Support for Concerns – When I had questions or needed assistance, I was left in the dark. It’s unacceptable to pay for a service and get zero reliable support in return.

The only positive thing about Bingle is the low price—but that means nothing when you’re left stranded without proper service. I’ve since switched to another insurer (paying more) just for peace of mind and actual customer care.

Final Verdict: If you value good service, transparency, and control over your policy, **avoid Bingle**. The savings aren’t worth the hassle. 1/5 stars.

A frustrated ex-customer Bill M

I WILL NEVER BE GOING WITH BINGLE AGAIN! DO NOT DO IT. I first went with Bingle as they were cheaper than others on the market. However after the 1st year, they automatically renewed my comprehensive car insurance AND INCREASED MY RATE by over $400 per year! When I questioned this via email, I was told that was the best price they could do. Which… Read more

was a lie, because I got a quote from them online that same day and was quoted a lower price with a much lower excess. Make that make sense? Thank goodness I am on a monthly rate, I will be cancelling and moving to another insurer asap.

They believe that if someone hits you, and you have third party, that the other at fault driver can get away with it if they decide to not file a claim. So, be aware, that if you are at fault, you can simply not file a claim. There's nothing else they can do. Terrific service. Show details

These guys get a bad wrap, and admittedly don't answer emails (ironically since it's email only) but they do have a phone number, and you can also reach them through their parent company, once you get through they're quite easy to deal with after a couple claims. You do get what you pay for, but have personally found them to be great value. The… Read more

repair was pretty good, but get it checked by a mechanic as I had to come back. No complaining as they're less than half the price of Youi and got the job done.

This is the worst car insurance company I’ve ever dealt with. I cancelled my full comprehensive policy with Bingle more than two weeks ago after selling my car, and I’m still waiting on a refund. Despite providing my updated bank details and following up multiple times, I’ve received no response and no payment. They’re completely online — there’s… Read more

no phone support or real person to speak to, just automated messages and delays. The lack of customer service is beyond frustrating.

I’ve now lodged a formal complaint and am in the process of taking legal action through the Australian Financial Complaints Authority (AFCA). I would strongly warn others: avoid Bingle at all costs.

They are quick to take your money, but completely unreliable when it comes to doing the right thing

I had comprehensive insurance with them and sold my car. Did not receive a refund or any form of acknowledgment. Its impossible to actually speak to anyone and emails are ignored. DON'T WASTE YOUR MONEY LUCKY I DID NOT MAKE A CLAIM. Show details