- Comprehensive Car Insurance
- Verified customer
My car was damaged maliciously (smashed mirror and keyed) while parked and I thank you and the repairers for resolving my claim quickly and with compassion, while being at an affordable price.
I sought a quote from Bingle and received what seemed a competitive quote but there is absolutely no way of finding out what the policy covers and it is absolutely impossible to talk to anyone as they list no contact details. One immediately and quite reasonably becomes suspicious
Unless you claim you never feel the stress bingle give you
I been with bingle over 5 years never experience any claim with them all been change when someone hit my car and I paid for the excess as per bingle policy and it been a while that my money 795$ is gone cant talk email or contact bingle I provide footage rego driver detail phone address
They not refund my money they give me stress and headache avoid Bingle its cheap but they give you stress when it comes to not at fault claim
I am so disappointed they run jungle rules
Worst customer service ever.
Dear bingle , I never expect that services you had provided to me which was terrible and very irresponsible. And your customer service was pretty shameful and grills who works there please teach them how to deal with your valuable customers.
No customer service
Pretty shocking that bingle dont offer any customer service. Trying to sort out a new policy in the uk and cannot get access to a no claims confirmation form. Not impressed
Shocking... Simply what they are.
Been covered for years until now. Cannot communicate with them, cannot settle my accident, may as well have been uninsured. Do not use Bingle! Look at the other reviews, same stories. Goodbye Bingle.
I just dropped my car off to a bingle assessment center and had the worst customer experience of my life. I basically was told that in the assessors opinion i was lying and they arent going to repair all the damage.
I guess you get what you pay for. I would highly recommend avoid using a budget insurer because when the time comes they will just make an already unfortunate situation completely horrible
Bingle attitude to third party drivers not at fault is a disgrace.
Be honest and pay up. If a driver covered by Bingle is at fault then at least have the honesty to pay for the third party damage. At least communicate.
I've been with Bingle for about 5 years. I've never had to make a claim so I have no idea what that process is like but I have a question that is not answered by any of their online information. You cannot contact them in any way unless you're making a claim. No email, no phone number, no online chat option. Nothing. Absolutely Infuriating.
The worse insurance ever.
The worse insurance ever . Can't get in touch with them. No phone number .They make you pay excess even if it's not your fault upfront. Then you get down grated. Online website is rediculas. One good thing they charge less than other insurance company's. But at the end I rather pay more than have no service .
Terrible website, which is a huge problem when it's 100% online... not even a valid contact email address
It's cheap, but I find that the Bingle website is very frustrating because it constantly returns error messages. Not good for an 100% online product, so you just have to be patient. There is no customer service contact and no valid email address.
When I've had a claim, my experience has been good, but I believe it's because it's been managed by Suncorp and you can actually speak to a human. I have found nothing exceptional about this company except that their policy is cheap.
Claim process good but repairers are shocking - go where you can choose repairer
So we've had Bingle for a few years now on our cars, recently had to make a claim. The claims process was great, fast and we had our car in for repair next morning. The only problem is the ONLY place they send you to is Capital Smart Repairs, which is owned by Suncorp, who also own Bingle. My car needed 2 new doors and they replaced them with recycled doors which were clearly damaged before and needed repair. I could clearly see ripples along both doors when I picked it up, like my car had spent 3 weeks in a tight supermarket carpark. I took it...back and they had another go at it, again very poorly done I can still see ripples right along both doors. I told them I wasnt happy with the repair at pick up and they asked it they could "have another crack at it" to which I replied no. I'm now waiting for Bingle, who you can only email Suncorp with complaints to get back to me about having it done at a PROPER repairer. Think before you go with Bingle, if you want quality repairs you wont get them at Capital Smart (look at the google reviews)
Great value, efficient claim process
I've been with Bingle for 8 years. I recently had to make a claim after a car accident. Apart from being unable to get a number for Bingle to arrange a tow, I found the rest of the claim process very efficient. Once you lodge a claim online you can speak to someone from Bingle. You can also monitor the process online. Also worthwhile was the keep me mobile option on my policy which meant I had a Hertz rental car whilst my car was repaired. My car was fixed in a timely manner and I am very happy with the repairs.
I tried this company for more than 2 years it's rubbish I don't recommend this company for anyone as you can't cancel the policy and they keep charging you and they don't have customer service it's not cheaper than others companies with rubbish service
Waited for tow truck for 2 hours and took 1hour to lodge claim. So after 3hours still at accident scene.
Yes but isn’t clear
Now got to know I will not get a replacement vehicle
Still in process of getting a claim but call took an hour
1 and half years
Has gone downhill significantly in the past year
I've been with Bingle for over 10 years with 3 new cars in that period. I always thought it was fine, but then, I've never made a claim & the ratings & service USED to be good. In December my 1 month old Audi copped the brunt of the bad hail storms in Sydney & when I went to claim, I did so online, as you need to, but then heard nothing. A few automated emails & that was it. When I tried to make contact to check in, that was when it became very obvious this is not a company that is easy or ideal to deal with. They are all online, I get it, but ...no online chat, no direct email & they didn't provide a phone number when I made a claim, as they're meant to. I had to contact Suncorp (their owner) to try to get an email address & even they were unable to help. I eventually remembered I had contacted them the previous year about a claim for a family member's vehicle & found the Claims Dept number. Well, weren't they super displeased to hear from me... They are an off shore call centre & the operators I've spoken to have been extremely curt, disinterested & unhelpful. I am still no further along with my claim & the more you try to progress, the more frustration you feel. I would urge anyone to reconsider insurance with Bingle. I have since done comparative quotes & found that other insurers with much better ratings & much easier contact options are actually cheaper, so there is absolutely no reason to go with Bingle.
The most frustrating experience in my life
I've been with bingle for 10 years and we've purchased a new car and decided to stick with Bingle, that is the worst decision I've ever made- early this year on the 18/01/209 we got hit by another car, the offender admits their wrong doing and because they didn't have insurance I put it through Bingle, I paid the excess fee on the day and didn't have any issues getting the excess fee refunded within a week and half - at this stage it was all smooth.
The car wen to the repairer on the 20/01/2019 and we have yet to get the car back!!!!
It has n...
Quick resolution and fought for us
We were T-boned by an erratic driver, who denied fault. That night, we filed the claim with Bingle, expecting to eat the excess.
After a couple of day, we were informed that Bingle would be refunding us the excess and would pursue the at fault driver. Our car was repaired within a couple of weeks (we delayed the repair for logistical reasons).
2 years and still waiting...
It's been 2 years since getting rear ended at the traffic lights and I'm still waiting to hear back about when I will get my excess refunded. Provided all the details required and its been radio silence. It might be cheap but it's not good value.
Finally an insurer that delivers on their promise
My experience with Bingle has been a stress free and positive experience. Customer service is of high quality. Value for money and sound insurance coverage terms and conditions are also a plus. If insuring an L driver, Bingle will certainly provide value for money. Sound computer navigation skills are a must when dealing with this insurer and if you prefer a self-service environment, I would recommend Bingle on your consumer choice list.
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Questions & Answers
I would like to cancel my two cars insurance.
My name is Morgen Simon and my wife in Janet Simon.
Please action this today 18/11/2019
How to contact bingle ?
Hi! My car got hail damage 20. 12 . 18. I climed it same day . My clime number MO 50365754, my car YIL 22X. I got call from your company about fixing my car after hail damage 3 weeks ago. So your company connected me derectly with Repair company. I book for 21.10.19. They said they will sent their address by SMS or my email but they didn't sent it until now. My question is what is number Repair company which is fixing car after hail damage? I have booking day but I don't know where is Repair place! Please help me! Thanks!
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