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Birdsnest
4.8 from 107 reviews

See the Best Footwear in 2019 as rated by Australians on ProductReview.com.au.


Cannot Reccommend Highly Enough!

I love shopping at birdsnest.com.au I find their customer service to be the best of any online store I've ever purchased from. They send a personalised note with each order and I often find a little bonus item in my order. I've been shopping here for years and I'm always happy with the things I order. Great quality and a huge range of products. I love their sizing range too. I love supporting an Australian business too.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hi, Thank you so much for leaving such a lovely review, we are so happy to hear that you have had such a positive experience in our nest and have enjoyed your personalised note in each of your orders. It is so great to hear that you have been able to pick out the perfect pieces for yourself and they been winners! Thank you again for all the support and we can't wait to see you back in the nest! Love, Sarah and the birdsnest girls x

Fantastic Online Store

I have now been using Birdsnest for two years. Fast service, great website they send to a lovely note with each purchase quick & easy returning. Do not hesitate to use this site. They are terrific. Lots of variety in store & styling thoroughly recommended especially women over 50 great work Birds

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
Hello, thank you so much for taking the time to leave such a fabulous review! We are thrilled to hear that you have had such a positive experience in our nest and we look forward to seeing you again real soon! Love, Katherine and the birdsnest girls x

Great online service

The website was easy to navigate and fun. Its great to be able to read the reviews on most of the items that have been tried & tested by the buyers. The delivery was very quick and professional. The items were packaged beautifully with a handwritten thank you note inside. I would definitely buy from this online store again with no hesitation. Love the items I purchased. Thanking you Birdsnest.

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
1 comment
Hi Kerri, thank you so much for taking the time to leave us such a lovely review! We're so glad that you love the whole nest experience, we love having you! Your feedback has truly brought a smile to our faces that we can't wipe off and we can't wait to see you back in the nest again. Love, Sarah and the birdsnest girls x

They don't sell petite clothing but advertise they do

Unfortunately this clothing site advertise as selling petite sized clothing (clothing specifically made to fit ladies under 160cm in height - their own advertising) but it's not true. Very disappointing. I contacted them directly to check the mistake wasn't mine. Their first response kept referring to 'size 6' clothing (which has nothing to do with the meaning petite even by their own words), and after a few exchange emails it became clear they have selected a few regular sized clothes they have decided will fit on ladies of a shorter stature and decided to label them 'petite'. There are no clothes on this site that have been tailored to fit a shorter frame, ie, decreased shoulder to bust measurement, or waist to hip ratio.

3 comments
Dear Kate It's great to hear from you and thank you for getting in touch. To clarify, we don't advertise as selling petite sized clothing. We do sell clothes in a regular range of sizes from Size 8-24. When we are describing the clothes, our lovely styling birds who are personally handling each garment, make a qualified call on whether or not the style may suit a smaller or "petite" person to wear. The stylist then tags that style for "petite" and it comes up under the "Will this suit me?" tab on the item page as petite. We trust this helps to explain the way we describe our clothes on our site. We try to give as much information as possible including measurements, to make it as easy as possible for you to view and purchase styles from us. Love, Sarah and the birdsnest girls xYes, Ive noticed how you’ve now changed your description regarding your ‘petite’ suitable clothing. I have to assume that none of you are petite, nor have dressmaking experience, as if so you would be fully aware that a vertical stripe does not make clothing fit a smaller frame.Hi Kate Thank you for getting in touch with us again re shopping for styles to suit your petite sizing. Please know that we are constantly evolving and endeavouring to show you the measurements for all styles, as we have alluded to previously. So you can actually measure a style against your own measurements, and receive recommendations, especially if you have filled out your style profile. We understand you have been disappointed in the representation of "petite" styles, and we do apologise if you have felt let down or under-serviced when searching our site. We are always open to feedback and our head of Styling, Sarah, would welcome the opportunity to talk with you about this very important subject at any time. Do please let us know if you would like her to reach out to you for a chat. Love, Sarah and the birdsnest girls x

Sizes seem to focus more on larger sizes

I love the service that this online store offers however I find that the sizes they offer run very large. I am an 8-10 and find I find to order the smallest sizes and still find many run too big for me.

Product Quality
Return Claim MadeNo
Sizing Very large

Tallness

Utmost customer service selection of clothes suggestions mix n match friendly staff great feeling personal service achieved lots shopping here

1 comment
Hi Rosemary, Thank you so much for reaching out to us and we are so happy to hear you have loved your experience in-store, but best of all that you have left with some new winning treats for your wardrobe. We can't wait to see you back in-store again soon. Have a lovely day! Love, Sarah and the birdsnest girls x

Delighted with the service, the dress is a perfect fit, good quality, colour is true to the advertis

To navigate on line was quite easy, with a great range of clothing to choose from. The boho style dress I purchased is good quality and excellent fit.

1 comment
Hi Joc, We are thrilled to hear that your new dress is a winner and that you have had such a great experience on our site! We look forward to seeing you back in our nest again real soon. Love, Katherine and the birdsnest girls x

Always a pleasure!

It doesn't matter how small your order, it is handled efficiently and you feel like they really do appreciate your business.

1 comment
Hi Amy, thank you so much, it's a pleasure having you as a birdsnest girl! Love, Katherine and the birdsnest girls x

Fantastic

I am a frequent online shopper and birdsnest is by far the best store that I have ever come across! The customer service is incredible and the employees are very friendly, enthusiastic and confident! A lot of care and thought goes into each parcel that is packed with a personalised hand written note and wrapped perfectly! The items are always delivered in perfect condition! Highly recommend!

1 comment
Hi Rach, thank you so much for taking the time to leave us such a lovely review! We're so glad that you love the whole nest experience, we love having you! Your feedback has truly brought a smile to our faces that we can't wipe off and we can't wait to see you back in the nest again. Love, Sarah and the birdsnest girls x

Stunningly good site and service

This remarkable online shopping experience has clearly been designed by women for women. Think quality products, on trend style advice/coordination with next day delivery. I love shopping here

1 comment
Hi Jodie, Thank you so much for leaving such a fabulous review, we are so happy to hear that you have had such a positive experience in our nest! We are looking forward to sharing many more beautiful new pieces and some great bird stories with you in the coming months.Thanks for being a birdsnest girl! Love, Katherine and the birdsnest girls x

The Best Online Shopping Experience - EVER.

These guys need to teach everyone else how to do it. They have customer satisfaction at the very top of their list and make EVERY part of the online shopping process easy. They love receiving feedback and are proactive in using it to improve their service - that in itself make them different to most other online companies. Their website has great advice on sizing and fit along with others experience of the item so you can make a better informed decision. In fact their communication overall is brilliant. They have lots of search options to find the right thing and you can search not just for your size or price point but for the clothes that work for your body type. Delivery for me has always been really quick with the package being posted that day or early the next (some online shops take a week to get their items in the post). They have also created a simple and cheap way of returning things if there are issues or something doesn't wok. I have been using them for years and will continue as they and their site and online shopping experience is amazing.

1 comment
Hi Melissa, Thank you so much for taking the time to leave this detailed, fabulous feedback! You have truly brightened our day with your lovely words and we are just so lucky to have you as a birdsnest girl. Can't wait to see you back in the nest again! Love, Sarah and the birdsnest girls x

Birdsnest is amazing

I accidently came across Birdsnest's website when I got to the point of frustration finding the right clothing for my size.
What I love about this site, it's not just about the slimmer person and it gives one an insight of the garment for a largee size as well.
My first purchase was perfect, very happy.
Thanks

1 comment
Hi Clebs, Thank you so much for taking the time to leave your review. We're thrilled that you found us and that your first experience in our nest was so positive! We look forward to seeing you back again real soon, thanks for being a birdsnest girl! Love, Katherine and the birdsnest girls x

Birds of a feather

Thanks to Nikki Parkinson for navigating me to this great online shopping store I am a recent shopper and I just love the really good quality and styled garments. Each order is beautifully packed with tissue and a very handy Birdsnest bag. Just love this company thanks girls.

1 comment
Hi Renata, Thank you so much for taking the time to leave such lovely feedback, your kind words have brought smiles to our faces here at the nest and have truly brightened our day! We're thrilled that the fabulous Nikki introduced you! Love, Katherine and the birdsnest girls x

Best online shopping company

I have bought from the ‘birds’ over the past 4 years- all good experiences. I like the honest reviews online and being able to pick via body shape. I recently bought a dress from another online company (which looked horrible on me, no refund just a credit note and poorly made) and have realised how good Birdsnest are- clothes are good quality, returns/refunds are offered- not a credit note to be spent and items arrive quickly and are personalised. Only place I’ll shop online.

1 comment
Hi Vanessa, Thank you so much for taking the time to leave such a fabulous review! We are thrilled to hear that you have had such a positive experience in our nest and we appreciate your feedback. We look forward to seeing you back in our nest again real soon! Love, Katherine and the birdsnest girls x

Living proof that being good to your customers=good business sense.

I love everything about this online store. I've been a customer for about 6 years, and at this point can't remember the last time I brought a piece of clothing from anywhere else. It is so completely effortless and a joy to receive every package. I love that they are inclusive of all different body shapes, a range of styles, and actually show people smiling and enjoying themselves in their product photos. The whole experience from exploring the website, receiving your items (with the classic hand-written note), and the ease of their returns policy all feels so friendly and comfortable. I stumbled across Birdsnest after having a poor experience with another online company I had been a regular customer with. When I contacted that company to try to resolve the issue, I received a stock-response email that didn't answer my concern, and no attempt to resolve what I would consider a very easily fixed matter. Out of frustration, I stopped buying with them and started looking around for alternatives. I knew nothing of Birdsnest's reputation for customer service when I found them, but suffice to say to experience I've had has been the complete opposite. Their reliability, attention to detail, and responsiveness is outstanding. There have been a few isolated occasions where things have not been 100% perfect (e.g. small faults in items), nothing I've considered to be a big deal, but they have always resolved the issue in a way that goes above and beyond my expectations. Obviously everyone loves them as much as I do, because when I'm at the post office collecting my tell-tale red and white parcel, often perfect strangers will walk right up to me comment "How good are Birdsnest?!" I gladly recommend this place to anyone.

1 comment
Hi Kate, thank you so much for taking the time to leave us such a lovely review! We're so glad that you love the whole nest experience, we love having you! Can't wait to see you back in the nest again. Love, Sarah and the birdsnest girls x

Easy returns process

I ordered jeans in two sizes so I could try them on and see which ones fitted me. My order arrived nicely packaged and the jeans were of good quality. Unfortunately, they didn't fit me (I have a hard-to-fit figure). Returns process was easy and refund was issued promptly. Would buy from this shop again. I live in the country so I appreciate the returns policy.

1 comment
Hi there, Thank you so much for taking the time to contact us with this great feedback. I am so happy to hear that you have found our returns process so easy to use, just sorry to hear your jeans were not perfect for you in! Can't wait to see you back in the nest again. Love, Sarah and the birdsnest girls x

OMG Ladies - You are Amazing!!!

Recent reviews say it all. This website and their ladies are incredibly easy to deal with, their attention to detail, great variety and realistic products for everyday women, my order was here within three days (like the last two). I can't rave about them enough. Have told so many people. I just wish every company was this easy to deal with.


Good experience

I ordered dresses from Birdnest, the process was extremely quick and easy. I got a nicely packed parcel with handwritten note. The quality of ordered items was good.


My favourite clothing company

A lot of Australian companies need to observe how Birdsnest run their business - an excellent variety of merchandise, great quality, lots of sales, fast delivery, friendly customer service with lovely packaging and handwritten messages with each order.


Best Shopping Experience EVER

This awesome Aussie company deserve a gold star for customer service plus a few extras for ease of purchase, super fast delivery, amazing packaging and excellent quality clothing! From start to finish this was seriously the best shopping experience I’ve ever experienced! one VERY happy customer!!!


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Questions & Answers

I wonder if anyone has experience with shipping to the US and how much taxes were charged and how returns worked?
No answers

I noticed there are a lot of comments about the service which is obviously very good but I would also like to know if the items are of a high quality as they are definitely costly. This is not a problem if they last & are well made. Can anyone help me with this? Jenny
2 answers
Hi Jenny, I think that the items they sell are of good quality. Many of the clothes and accessories that they stock are well known brands and I have only ever returned one item because it was not of the quality I expected (it was a top that was much thinner than I expected which made it see-through). All of the other items I have returned were either the wrong size or just didn't suit me. I have bought some beautiful clothes and accessories from Birdsnest and I often get compliments about them. Birdsnest do have a couple of their own brands but I haven't ordered anything from those ranges yet. I find the returns process so fast and easy that I often order things I am not completely sure about so that I can try them at home. I have probably kept about half of the items I have ordered: they are all things I wear a lot and they have washed well. Birdsnest are great about returns and I have always had my payment refunded within a few days. I find the reviews on the site very useful for judging the quality and fit of the clothing. I was initially hesitant to buy clothing from brands I am unfamiliar with online but I regularly come back to use the Birdsnest website and have recommended it to lots of my friends.Thanks so much for your honest reply. I have read the reviews on the site concerning the sizing & quality. Its good to know I can trust them. Looks like I'll give it a go. Thanks once again, I really apreciate it.

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