Outstanding customer experience!
This company has an outstanding and ethical approach to customer service. I have ordered before from them and love their products for their originality and quality.
Recently, I had to return an item as it didn't fit as well as I thought. I was able to do so for free (first return), I had received item via express mail, free of charge! and refund was in my account one day later!
Bravo Birdsnest girls!
great range of clothes and easy to return. Really fast shipping and returns Customer service is fantastic. I accidentally got sent a wrong item. This was fixed within a few days and i received a free express post bag to return the item and even a free gift.
Makes shopping an experience and personal
Great site. Easy to navigate
Have bought a lot from Bidsnest and it is always quality and service/ efficiency is the best I have seen. Range of products is always changing. I love getting my parcels with little gifts and personalised handwritten notes. Cant recommend highly enough
Perfect online shopping experience every time
Birdsnest is by far my favourite clothes shop and has been for a couple of years. I avoid shopping in the real world - I hate trying things on in shops, all under pressure from sales people and away from all the shoes and things you need it to go with. Birdsnest have a huge range of brands as well as their own in-house lines, and provide great info on item and brand sizing, fabric and suitability to your shape etc. You can also get a style guide suited to your shape/tastes which provides suggestions for items that you might not look at usually....Importantly for me - as I am very tall and so find it difficult to find clothes that fit well - they are also entirely decent about returning items for poor fit, or for any reason at all. They have an easy returns process and they give a full year change of mind return option (with the usual restrictions on keeping tags, not wearing etc etc of course!) which is unusually generous Keep up the awesome work Birdsnest!
Cannot Reccommend Highly Enough!
I love shopping at birdsnest.com.au I find their customer service to be the best of any online store I've ever purchased from. They send a personalised note with each order and I often find a little bonus item in my order. I've been shopping here for years and I'm always happy with the things I order. Great quality and a huge range of products. I love their sizing range too. I love supporting an Australian business too.
Fantastic Online Store
I have now been using Birdsnest for two years. Fast service, great website they send to a lovely note with each purchase quick & easy returning. Do not hesitate to use this site. They are terrific. Lots of variety in store & styling thoroughly recommended especially women over 50 great work Birds
Great online service
The website was easy to navigate and fun. Its great to be able to read the reviews on most of the items that have been tried & tested by the buyers. The delivery was very quick and professional. The items were packaged beautifully with a handwritten thank you note inside. I would definitely buy from this online store again with no hesitation. Love the items I purchased. Thanking you Birdsnest.
The reviewer stated that an incentive was offered for this review
They don't sell petite clothing but advertise they do
Unfortunately this clothing site advertise as selling petite sized clothing (clothing specifically made to fit ladies under 160cm in height - their own advertising) but it's not true. Very disappointing. I contacted them directly to check the mistake wasn't mine. Their first response kept referring to 'size 6' clothing (which has nothing to do with the meaning petite even by their own words), and after a few exchange emails it became clear they have selected a few regular sized clothes they have decided will fit on ladies of a shorter stature and decided to label them 'petite'. There are no clothes on this site that have been tailored to fit a shorter frame, ie, decreased shoulder to bust measurement, or waist to hip ratio.
Sizes seem to focus more on larger sizes
I love the service that this online store offers however I find that the sizes they offer run very large. I am an 8-10 and find I find to order the smallest sizes and still find many run too big for me.
Utmost customer service selection of clothes suggestions mix n match friendly staff great feeling personal service achieved lots shopping here
- Online store
- Verified customer
Delighted with the service, the dress is a perfect fit, good quality, colour is true to the advertis
To navigate on line was quite easy, with a great range of clothing to choose from. The boho style dress I purchased is good quality and excellent fit.
- Online store
- Verified customer
Always a pleasure!
It doesn't matter how small your order, it is handled efficiently and you feel like they really do appreciate your business.
I am a frequent online shopper and birdsnest is by far the best store that I have ever come across! The customer service is incredible and the employees are very friendly, enthusiastic and confident! A lot of care and thought goes into each parcel that is packed with a personalised hand written note and wrapped perfectly! The items are always delivered in perfect condition! Highly recommend!
Stunningly good site and service
This remarkable online shopping experience has clearly been designed by women for women. Think quality products, on trend style advice/coordination with next day delivery. I love shopping here
The Best Online Shopping Experience - EVER.
These guys need to teach everyone else how to do it. They have customer satisfaction at the very top of their list and make EVERY part of the online shopping process easy. They love receiving feedback and are proactive in using it to improve their service - that in itself make them different to most other online companies. Their website has great advice on sizing and fit along with others experience of the item so you can make a better informed decision. In fact their communication overall is brilliant. They have lots of search options to find ...the right thing and you can search not just for your size or price point but for the clothes that work for your body type. Delivery for me has always been really quick with the package being posted that day or early the next (some online shops take a week to get their items in the post). They have also created a simple and cheap way of returning things if there are issues or something doesn't wok. I have been using them for years and will continue as they and their site and online shopping experience is amazing.
Birdsnest is amazing
I accidently came across Birdsnest's website when I got to the point of frustration finding the right clothing for my size.
What I love about this site, it's not just about the slimmer person and it gives one an insight of the garment for a largee size as well.
My first purchase was perfect, very happy.
Birds of a feather
Thanks to Nikki Parkinson for navigating me to this great online shopping store I am a recent shopper and I just love the really good quality and styled garments. Each order is beautifully packed with tissue and a very handy Birdsnest bag. Just love this company thanks girls.
Best online shopping company
I have bought from the ‘birds’ over the past 4 years- all good experiences. I like the honest reviews online and being able to pick via body shape. I recently bought a dress from another online company (which looked horrible on me, no refund just a credit note and poorly made) and have realised how good Birdsnest are- clothes are good quality, returns/refunds are offered- not a credit note to be spent and items arrive quickly and are personalised. Only place I’ll shop online.
Living proof that being good to your customers=good business sense.
I love everything about this online store. I've been a customer for about 6 years, and at this point can't remember the last time I brought a piece of clothing from anywhere else. It is so completely effortless and a joy to receive every package. I love that they are inclusive of all different body shapes, a range of styles, and actually show people smiling and enjoying themselves in their product photos. The whole experience from exploring the website, receiving your items (with the classic hand-written note), and the ease of their returns pol...icy all feels so friendly and comfortable. I stumbled across Birdsnest after having a poor experience with another online company I had been a regular customer with. When I contacted that company to try to resolve the issue, I received a stock-response email that didn't answer my concern, and no attempt to resolve what I would consider a very easily fixed matter. Out of frustration, I stopped buying with them and started looking around for alternatives. I knew nothing of Birdsnest's reputation for customer service when I found them, but suffice to say to experience I've had has been the complete opposite. Their reliability, attention to detail, and responsiveness is outstanding. There have been a few isolated occasions where things have not been 100% perfect (e.g. small faults in items), nothing I've considered to be a big deal, but they have always resolved the issue in a way that goes above and beyond my expectations. Obviously everyone loves them as much as I do, because when I'm at the post office collecting my tell-tale red and white parcel, often perfect strangers will walk right up to me comment "How good are Birdsnest?!" I gladly recommend this place to anyone.
Easy returns process
I ordered jeans in two sizes so I could try them on and see which ones fitted me. My order arrived nicely packaged and the jeans were of good quality. Unfortunately, they didn't fit me (I have a hard-to-fit figure). Returns process was easy and refund was issued promptly. Would buy from this shop again. I live in the country so I appreciate the returns policy.
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Questions & Answers
I wonder if anyone has experience with shipping to the US and how much taxes were charged and how returns worked?
I noticed there are a lot of comments about the service which is obviously very good but I would also like to know if the items are of a high quality as they are definitely costly. This is not a problem if they last & are well made. Can anyone help me with this?
Hi Jenny, I think that the items they sell are of good quality. Many of the clothes and accessories that they stock are well known brands and I have only ever returned one item because it was not of the quality I expected (it was a top that was much thinner than I expected which made it see-through). All of the other items I have returned were either the wrong size or just didn't suit me. I have bought some beautiful clothes and accessories from Birdsnest and I often get compliments about them. Birdsnest do have a couple of their own brands but I haven't ordered anything from those ranges yet. I find the returns process so fast and easy that I often order things I am not completely sure about so that I can try them at home. I have probably kept about half of the items I have ordered: they are all things I wear a lot and they have washed well. Birdsnest are great about returns and I have always had my payment refunded within a few days. I find the reviews on the site very useful for judging the quality and fit of the clothing. I was initially hesitant to buy clothing from brands I am unfamiliar with online but I regularly come back to use the Birdsnest website and have recommended it to lots of my friends.
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