??!

I have spent months trying to find reasonably priced bikinis that have good quality. These bikinis are fantastic!

The online store was set out beautifully and it had a great user experience. I could easily navigate to find what I needed. Amazing! I love love love this store!

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Extremely disappointing customer service

I purchased a bikini (top and bottom) and needed to make an exchange due to sizing. I inquired to customer service about covering shipping costs since I still wanted to purchase the items (and have purchased multiple pieces from Black Swallow) but was met with strategic answers that sought to get more money from me ("if you spend $100 on your next order then you will receive free shipping") instead of solutions to the problem at hand. In summary, they would not cover shipping costs to exchange the items and recommended I spend even more money on my next order which had nothing to do with my original question.
I was not trying to get a refund of any kind or even completely return the item, I only wanted to exchange the size. Their conduct was dishonest, greedy and not remotely subtle coming from an obviously profitable company. I was very disappointed and confused since their online platform is probably their most lucrative but they clearly do not value their customers' satisfaction.


PERFECT

Soooooooo satisfied with my purchase and the shipping was unbelievably quick. was delivered the next day! I bought bikinis and they fit like a glove, so perfect. Customer service was really helpful too with helping me decide what size I should get! can't wait to buy again


Best shampoo an conditioner ever

Just love this shampoo an conditioner it’s the best will use it always my hair colour looks awesome now love it


10/10

The purple shampoo saved my hair! Now I don’t have to go back to the hairdressers to get it fixed!


Fast shipping and

I found Black Swallow after googling for the Blood Sugar Palette which was going to be a gift for Christmas. As the only Australian store. It shipped out on the 20th and was said to arrive on 24 December. I got a message the next day saying it had already arrived! Perfect timing, and I was able to gift it to my friend before she went to see her family for the break. Would definitely shop here again.


Excellent!

I ordered something for my partner for Christmas late on a Friday night and was very surprised to receive the parcel on the following Monday morning! (TAS). The website is very easy to navigate (especially being a guy looking for makeup). Will definitely be a returning customer if I need to get her any other presents!


Excellent product

Great product eliminates gold instantly it is soo good I love it and definitely would purchase again, super fast postage & excellent communication


One of my favourite shops! Never had a problem :)

I love black swallow, they are one of my go to online shops! I always get my packages so quick and everything is easy to find on their website. I love their huge range of cosmetics now too (especially JSC), I also get a discount because I'm a student, which is a bonus!

1 comment
Hey Stephanie! Thanks so much for the amazing review. We are glad to know that we are one of your go-to shops!! =) We hope to continue to provide you with great service well into the future. xx

Awful customer service

The only benefit of this store is that they sell JS cosmetics. Really awful customer service. Will be shopping in other places from now on

1 comment
Hi Emily, we are sorry you weren't happy with the service provided to you. We have tried calling you a couple of times to discuss this with no luck. As you had checked out with the incorrect postcode, your parcel was on it's way to a different suburb. Once you had notified the team of this, they acted quickly and contacted Australia Post numerous times to ensure it was able to be redirected to you. We are glad that your parcel was in the end delivered correctly and ensure that no addresses are manually entered or altered into our shipping platform. We hope that you can understand. x

Great Product

I love using Black Swallow because they have ZIP PAY which means I can pay the product off over time. Their website is great with heaps of stuff to choose from and the delivery was prompt. Would definitely recommend this store.

1 comment
Hey Linda, Thank you so much for your amazing review! xx

Cute outfits

The outfits are super cute and stylish and the parcels deliver super quick! Good customer service would recommend. I can’t wait to buy more !

1 comment
Hey Cheryl, Thank you so much for your amazing review. We are glad that you were impressed by the speed of delivery and the items purchased. xx

Poor Service, Would NOT Recommend

Paid for express delivery, did not arrive for a week and a half, disgusting service provided but not only black swallow themselves but also the courier service they chose to use. Would never recommend to anyone.

1 comment
Hey Ebony, we again sincerely apologise for the troubles you had with the courier and the delay in receiving your parcel. As mentioned via the phone call you had with one of our managers, we have terminated CP as one of our couriers as they do not align with our customer service values and support. We too are frustrated with how they had delayed your delivery and offered no help to you at all. We value you as a loyal customer and hope that you can shop with us again in the future. x

OMG amazing!!

Fast shipping and I will never buy anything else other than fanola from now on! Love love love!!! Thanks Black Swallow :)

1 comment
Hey Jay, Thank you so much for this amazing review! We are glad that you were impressed by our fast processing times and the product itself. xx

Amazing boutique

Love purchasing from here. Great customer service and fast shipping. Absolutely love that theres always a discount code. So fab

1 comment
Hey Mia, Thank you so much for your amazing review. We are glad that you were happy with our customer support team and the speed in which your parcel had arrived! xx

Not at all effective

Hey gals

This product is not at all effective, when you will apply it will all stay for max 15 mins .so I won’t recommend to anyone .#disappointed


Great service!

I ordered two eyeshadow palettes yesterday and they both came this morning in perfect condition I’m definitely ordering from here again

1 comment
Hey Noel, Thank you for your review. We appreciate your business and hope that you can shop with us again soon. xx

Great bikinis

I never write reviews but i have to say I'm super impressed! The bikini I bought was reasonably priced and the quality is great! I also got my order very quickly so I'll definitely use the website again.

1 comment
Hey Carine! Thanks so much for the amazing review. We are glad that you were impressed by the quality of our swimwear and the speed of your delivery. xx

Great customer service

I purchased two eye shadow palettes online through Black Swallow. The purchase process was easy and quick. Delivery was fast and the palettes arrived well packaged and in perfect condition. Customer service was outstanding. They took the time to reach out to make sure I hadn't made two purchases in error when I in fact bought two purposely and just paid for them separately (one for my mum :) ).

1 comment
Hey Lexi! Thanks so much for the amazing review. We are glad that you were impressed by the care taken to pack your order, our customer service and the speed of your delivery. xx

Love this online store.

I have brought from BSB a few times now, each time very happy with my purchase.
Delivery is super quick.
And they package things really well. Ive brought a couple of eyeshadow palettes and each time they come boxed and bubble wrapped well and secure inside.
They also conveniently stock a few of my fav brands I use daily, that I can't purchase anywhere but online.
I'll definitely be an on going customer that's for sure.

1 comment
Hey Vek, Thank you so much for your amazing review. We appreciate you as one of our loyal customers and hope to continue to provide you with excellent service. xx

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Questions & Answers

Hello, may u tell me if there is a difference between the non yellow and non orange shampoos? Thank u x
No answers

Hello, may you tell me the difference between the non yellowing and non orange shampoo please?
No answers

Anyone from Australia bought anything from this site?
No answers

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