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The worst experience ever... EVER!
The worst experience ever! After spending nearly $2K on some garden beds which all experienced a 'major failure' after installation, I reached out to discuss options for getting a full refund. An almost instant response, they tried to negotiate a partial refund. We did not agree to this, so I pushed for a full refund as I was entitled to. Many weeks of waiting without any reply, multiple emails to all their social media accounts and adresses, disconnected phone line, no response. I know they were reading my emails but were intentionally avoidin... Read moreg them. Only after proceeding with an application to the NSW magistrates court and reporting to the ACCC, finally today they reached out and sent the money through. What a bunch of complete jokers. They weren't rude over our email conversations, rather pleasant to speak with. They stalled the conversations in order to lengthen the process out as long as humanly possible. But after much persistence, today I have finally received my refund. I have had to fight for this one. Certainly not the normal thing to do here in AUS. These guys need a good kick up the bum, and as they have an active ABN in Australia, they are required to play by the rules... or else face the harsh consequences. Stay far away from Black Swallow. They will surely find a way to stuff your day up! It's no wonder they don't have a physical store address. Stay scared [Content Removed]!Used to be great, not anymore
I used to always order makeup through the site and would arrive promptly within 3-4 days, however in November I placed an order, never received any shipping info and when I tried to follow up a month later, by reaching out to them after my account suddenly no longer exists, I never got a response, when I tried their site again it doesn’t even sell makeup of any sort anymore! I had to get a refund via PayPal which was thankfully a very painless process. Thanks for taking my money with no notification of your change of the website.. would not recommend at all.Aluminium hot house 5m x2.4m
Bought an aluminium green house (over $700) 29/10/23 still waiting form a verification that it has left the warehouse. Emailed them re the order Friday 10/11/23 still waiting for a response . Paid with PayPal. Show detailsDO NOT USE!
Wish id read the reviews here first. Sell things that don't exist. complete waste of time. they actually the sellers and put it back on you to get your money back when they non existent product doesnt arrive. Show detailsNo product and no refund
No product and no refund. Company was cancelled in 2021 and now run under another company. Phone doesn't get answered. No response on emails. They can run but not hide in this country. Look for details of the company search I did and found the director and home address. Reviewed on Trustpilot. It's all public accessible information I've posted. Now they can give me my refund. https://www.wayflyer.com/our-customers/black-swallow Show detailsDishonest- STAY AWAY
Ordered a fridge over a week ago.Sent an email asking when it will be dispatched, they respond saying they cannot fufill order- they had no intention of taking my money- if they could not dispatch they should have refunded me.
Ended up taking it up with PayPal. Do not waste your time with these pirates people! Show details
Hi Mia, Thanks for your review... Read more
. As we are constantly striving to improve, your feedback is greatly appreciated. We were able to locate your correspondence with our CS team & can confirm a refund for your order has been processed. Moving forward, we have passed this on to our CS management team and if you require any assistance in the future, please feel free to send us a private message, we're always happy to help.Biggest scammers in Australia
My second review, said they wanted my order number as their response, wanted me to fill out my credit details for a refund. Phhhhhhh do think I am that stupid. You ripped me for 430 dollars and the bank is after you. Current Affair next. Don't mess with an age pensioner. Show detailsHi Carol, Thanks for your review and we appreciate your feedback... Read more
. So that we could investigate further, could you please private message us with your order reference number? We look forward to hearing back!Black Swollow
I ordered some bedding off Black Swollow and never received it, I got mucked around with a refund and lost $60! Very disappointed, won't be shopping there again!! Show detailsHi Karlee, Can you please provide us with your order number?
Dispenser not working!
Dispenser not pumping properly. Had to cut it open to retrieve remaining 70%of product. Hair product itself is very good but won't buy again because of faulty packaging. Show detailsBE VERY AWARE
On August 28th 2023 I ordered and paid $131.98 for the supply and delivery of a raised garden bed to grow herbs in.After several weeks my Order was cancelled by Black Swallow saying their supplier could not meet delivery. Now Black Swallow say today, October 17th, that I have to contact my own Bank to get them to refund my
$ 131.98.
I would suggest anyone considering dealing with Black Swallow to be VERY AWARE. Show details
Hello. Two weeks ago I had an issue with my order not being available for delivery and the refund of my payment. I am pleased to report that once I explained my situation Black Swallow followed up in ... Read more
a very timely manner and processed my refund within 24 hrs. I have no hesitation in recommending Black Swallow for their prompt and professional attention to my issue. Thank you, Robert A.Order placed in JULY, still no order or refund!
I had placed an order back in July 2023, I have contacted them 3 times now to see what was going on with my order, or to get a refund. They told me a month ago to expect a refund in the next 7 days, STILL NOTHING. Absolutely ridiculous.Great shop
Have bought many Jeffree Star products from black swallow, fast shipping, reasonable prices. Once I had an issue with a broken eyeshadow and it was promptly replaced.Works well!
Fast shipping, great product! Very effective. K-18 - will buy again. Show detailsVery good service
Easy to find what you want the products are very good Show detailsExcellent streak
The steak was so soft I didn't need a knife. Tasty too. Service excellent, sangria delicious also. Show detailsQuestions & Answers
Hey there, I have an order for a mattress from a week ago and have not received any tracking details. Your website phone number is also constantly saying you are closed. Am about to contact my bank to cancel the transaction on the card. Can someone please give me a call asap on [Number Removed]
Cancel now they will not reply, probably already taken your money.
Contact Fair Trading NSW and report them. Australian Consumer Law states they must provide a refund. They moved out of the business address before Jan 23 and started another company, Black Swallow Bou... Read more
tique Pty LTD. Black Swallow Pty Ltd is cancelled from July 21. Owners are [Names Removed]. Details show they are probably in [Content Removed] moved from [Content Removed. https://www.wayflyer.com/our-customers/black-swallowHi Nina, I finally got a refund. It was probably that I reported the issue to ASIC, ACCC, Office of Fair trading, the bank and my many reviews online that it happened. My next visit might be to google... Read more
to ban the website. I hope you get your refund. Someone once told me "The squeeky wheel gets oiled" You might need to get noisy just like I did.Bought a baby monitor its been over 2 weeks and no shipping??? No reply to email... and phone says I am calling out of office hours when you are OPEN?!
Open up a dispute with the company that you used to pay for it. Black Swallow is a [Content Removed]
Hi Samantha, So that we could investigate further, could you please private message us with your order reference number?
We look forward to hearing back!
Cancelled order. Refund was to be processed 3-5 business days. Weeks later. No reply to emails. Phones do not answer. Scam
Details
Category | Online Shops and General Merchandise Shops |
---|---|
Offers Free Standard Shipping | No |
Awards | 2019 |
Contact info for Black Swallow
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Hi, Thanks for your review and we appreciate your feedback... Read more
. Our operating company has been running since 2016. So that we can assist you further, could you please private message us with your order reference number? We look forward to hearing back!