Reviewer Photos & Videos
Would order again
I was quite worried when I hadn’t received a tracking number, however they did not hesitate to provide a tracking number once I had asked. My order took about 2 weeks to arrive, and I’m super happy with the products that I purchased!
It was so easy to find what I was looking for and found exactly what I needed. The website was easy to navigate as well!
I never buy from anywhere else.
What can I say, I absolutely love this store! I have never had an issue with purchases, dispatch, items are always securely packed so I have never received broken products. Best thing is they stock Jeffree Star Cosmetics that are authentic so I never have to question that. Customer service is amazing in every aspect. I will always highly recommended Black Swallow to friends and family. ❤️❤️
Definitely not impressed
So first of all I was a little bit sketchy about this site because of the whole getting an email saying my package was delivered at 11 at night the very next day of ordering since it was my first time ordering from them, however they did email me reassurance that they were aware of this email issue which was fine and communication with them seemed to be fine after a while too.
My package came in about a week's time, so I didn't have to wait too long for it. My main and biggest issue is that it came nicely packaged (as in it was secure and snug...inside a box and wrapped with bubble wrap, all secure) but for SOME reason though the seal was off the shampoo, the pump on the shampoo bottle was broken and the shampoo was all over it ! very sticky and gross! Also it looked as though they have tried to cover this up by putting a smaller piece of bubble wrap on the top so it wouldn't leak in the mail... I understand that this is their international retail partner...but seriously.... so many issues I feel like I should have just ordered somewhere else at a higher cost at this point (The shampoo was already expensive). Anyway, we are in the process of sorting out what else can be done about this as they have apologized... Hoping this can be resolved in some way soon... **Update: Was refunded just 20% of this order...after all of the above.. Felt like I had to take it as it was too much of a hassle to send back for a full refund... At least the people in the contact centre were responsive by email at least..**
Appalling experience time and time again
I’ve got many things through black swallow can understand busy periods and delays but to be honest the amount of issues I’ve had Wrong products/ postage issues/pallet with falling out eye shadow insert/ lip scrub that seriously looked like someone put there finger in and left it/ yes they have apologised but it’s truely not good enough when issues keep happening I’ve given more chances to this company I again ordered almost $500.00 worth items to receive tracking details on Monday and email saying it’s on its way “express post”Today Thursday I ...called them as no updates through Australia post to be advised it has not even left there warehouse and there is nothing they can do! Very misleading 100% will not be ordering again through this company customer service lady basically said nothing they can do as its busy period clearly stop being misleading providing tracking details for items that have not even left your warehouse and having customers call Australia post for updates to find out it’s not even with Australia post
refund, super helpful
Needed a refund because my payment accidentally went through twice.
And the team was quick to help.
Fast email response and gave me a refund straight away.
Can’t recommend them enough always a pleasure to shop with them. Have shopped with them multiple times
Number 1 store I go to purchase Jeffree Star cosmetics in Australia.
They also package their products with extra care! Also quick delivery
Awesome All Around
Sexy, good quality and awesome vibrant colors in their swimwear line!
Even with COVID- it was fast & free delivery!
Amazing coupons provided!
Black Swallow, you have made my place to go for swimwear! All around great deal, thank you!
Best fast service ever
Most satisfied customer ever best fast service easy to shop online highly recommended black swollow to everyone well done my friends love black swollow prices are amazing love it love it love it
Good company genuine product
Allowed a little extra time due to COVID but was happy with delivery time
Was kept up to date with postage time and where package was. On the day it was due to come.. I was informed of its impending arrival , so was prepared
Lack of communication
been waiting nearly 2 weeks for an order update & haven't heard anything from them despite emailing them numerous times in regards to it. I'm quite frankly upset & will not be ordering off here again.
Website was so easy to use and find product. The product recieved was exactly what was ordered and we recieved it very quickly. We will definitely be ordering again. My daughter is goung to be so happy with her new Jeffree Star makeup
very satisfied with product will buy again the hair dye good quality.. it was easy shopping online and they have very fast delivery... will always buy products here and i recommend it to everyone
Product is great!
The Fast shipping and packaging was surprisingly great. I Love this hand sanitiser! My hands don’t dry out from it and the smell left on my hands is very pleasant.
By far the Easiest transaction, no trouble finding what I wanted and fantastic colours, the brights are bright wash well
No Potent smells, postage was fast efficient and delivered within 2 days
Supplier of Jeffree Star
I was a looking for Jeffree Star makeup and found a few suppliers but Black Swallow has more variety and stock. I have purchased gifts from them before but this was the first for myself. Fast shipping (even during ISO). Packaging was oversized for the product but it was intact on arrival and the packing noodles were organic, not plastic. Overall I’m a happy customer and will definitely shop there again for Jeffree Star makeup.
Questions & Answers
I want to know whether the olaplex is real or a fake version of it please let me know. Cause you don't have to be a hairdresser to get it ??
Hi Bianca, all of our products are authentic. We are an authorised retailer to 100s of brands online, though there are also some in which we source directly from authorised distributors, locally & abroad, ensuring products are kept at competitive prices & genuine.
You can shop with confidence knowing that the Olaplex on Black Swallow is 100% authentic.
Are the blackswallow olaplex stock legit? It lets you buy 1 or 2 without a license.
Are the Jeffree Star products legit? Or fakes? I cannot tell....
100% legit Jeffree Star Cosmetics products. Black Swallow isn't a black market seller, they're in my opinion the best way us Aussies can get a hold of the likes of JSC on home soil without the ridiculous postage and currency exchange from USA.
That’s so great! Thank you so much:)
Get an answer from our members and Black Swallow representatives
|Category||Online Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay, Laybuy and ZipPay / ZipMoney|
|Clothing Type||General / Everyday and Swimwear|
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