Black Swallow

Black Swallow

 Verified
Black Swallow
4.1

716 reviews

PositivevsNegative
76% · 547147 · 21%
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Return Claim MadeYes · No
Product Quality
4.5
Shipping
4.3

Reviews

716 reviews
Samuel
Samuel
 
Brooke
Brooke
 

Used to be great, not anymore

I used to always order makeup through the site and would arrive promptly within 3-4 days, however in November I placed an order, never received any shipping info and when I tried to follow up a month later, by reaching out to them after my account suddenly no longer exists, I never got a response, when I tried their site again it doesn’t even sell makeup of any sort anymore! I had to get a refund via PayPal which was thankfully a very painless process. Thanks for taking my money with no notification of your change of the website.. would not recommend at all.
Jenny
JennySydney Surrounds, NSW
 

Aluminium hot house 5m x2.4m

Bought an aluminium green house (over $700) 29/10/23 still waiting form a verification that it has left the warehouse. Emailed them re the order Friday 10/11/23 still waiting for a response . Paid with PayPal. Show details
Saulnic
Saulnic4 posts
 

DO NOT USE!

Wish id read the reviews here first. Sell things that don't exist. complete waste of time. they actually the sellers and put it back on you to get your money back when they non existent product doesnt arrive. Show details
BEE Australian P.
BEE Australian P.South East Queensland, QLD4 posts
 

No product and no refund

No product and no refund. Company was cancelled in 2021 and now run under another company. Phone doesn't get answered. No response on emails. They can run but not hide in this country. Look for details of the company search I did and found the director and home address. Reviewed on Trustpilot. It's all public accessible information I've posted. Now they can give me my refund. https://www.wayflyer.com/our-customers/black-swallow Show details
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Mia
MiaPerth, WA5 posts
 

Dishonest- STAY AWAY

Ordered a fridge over a week ago.
Sent an email asking when it will be dispatched, they respond saying they cannot fufill order- they had no intention of taking my money- if they could not dispatch they should have refunded me.
Ended up taking it up with PayPal. Do not waste your time with these pirates people! Show details
Black Swallow
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Carol
CarolQueensland3 posts
 

Biggest scammers in Australia

My second review, said they wanted my order number as their response, wanted me to fill out my credit details for a refund. Phhhhhhh do think I am that stupid. You ripped me for 430 dollars and the bank is after you. Current Affair next. Don't mess with an age pensioner. Show details
Black Swallow
Black Swallow   DM   
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Karlee D.
Karlee D.
 

Black Swollow

I ordered some bedding off Black Swollow and never received it, I got mucked around with a refund and lost $60! Very disappointed, won't be shopping there again!! Show details
Black Swallow
Black Swallow   DM   
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Hi Karlee, Can you please provide us with your order number?

Beck
BeckSydney, NSW5 posts
  Verified

Dispenser not working!

Dispenser not pumping properly. Had to cut it open to retrieve remaining 70%of product. Hair product itself is very good but won't buy again because of faulty packaging. Show details
Robert
RobertGreater Melbourne (Metropolitan), VIC2 posts
 

BE VERY AWARE

On August 28th 2023 I ordered and paid $131.98 for the supply and delivery of a raised garden bed to grow herbs in.
After several weeks my Order was cancelled by Black Swallow saying their supplier could not meet delivery. Now Black Swallow say today, October 17th, that I have to contact my own Bank to get them to refund my
$ 131.98.
I would suggest anyone considering dealing with Black Swallow to be VERY AWARE. Show details
Robert
Robert  
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Megan
MeganDarling Downs, QLD7 posts
 

Order placed in JULY, still no order or refund!

I had placed an order back in July 2023, I have contacted them 3 times now to see what was going on with my order, or to get a refund. They told me a month ago to expect a refund in the next 7 days, STILL NOTHING. Absolutely ridiculous.
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Shelle B.
Shelle B.
  Verified

Great shop

Have bought many Jeffree Star products from black swallow, fast shipping, reasonable prices. Once I had an issue with a broken eyeshadow and it was promptly replaced.
Azz
AzzSouth East Queensland, QLD3 posts
  Verified

Works well!

Fast shipping, great product! Very effective. K-18 - will buy again. Show details
Amy
AmyNorth Queensland, QLD4 posts
  Verified

Very good service

Easy to find what you want the products are very good Show details
Tash Goode
Tash GoodeKatherine, NT2 posts
  Verified

Excellent streak

The steak was so soft I didn't need a knife. Tasty too. Service excellent, sangria delicious also. Show details

Questions & Answers

Nina R.
Nina R.

Hey there, I have an order for a mattress from a week ago and have not received any tracking details. Your website phone number is also constantly saying you are closed. Am about to contact my bank to cancel the transaction on the card. Can someone please give me a call asap on [Number Removed]

Carol
Carol  

Cancel now they will not reply, probably already taken your money.

BEE Australian P.
BEE Australian P.  
BEE Australian P.
BEE Australian P.  
Samantha
Samantha

Bought a baby monitor its been over 2 weeks and no shipping??? No reply to email... and phone says I am calling out of office hours when you are OPEN?!

Jack Mehoff
Jack Mehoff  

Open up a dispute with the company that you used to pay for it. Black Swallow is a [Content Removed]

Black Swallow
Black Swallow   DM   

Hi Samantha, So that we could investigate further, could you please private message us with your order reference number?

We look forward to hearing back!

Sonja M.
Sonja M.

Cancelled order. Refund was to be processed 3-5 business days. Weeks later. No reply to emails. Phones do not answer. Scam

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