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Black Swallow

Black Swallow

4.5 from 605 reviews · View Statistics
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Simone
SimoneGreater Melbourne (Inner), VIC

do not buy from this website they DO NOT REFUND

published

I purchased an item last year and it hasn't shipped for 3 months and the excuse is that they need time to restock. The thing is that they didn't indicate the "out of stock" information on the website. The more horrible thing is that they said they already refunded the money but already 6 months, I haven't gotten the refund on my credit card. It was about 300 dollars. They just eat the money! Fraud website!

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  • Incentivised Review No
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Esha
EshaGreater Melbourne (Outer), VIC
  • 4 reviews
  • 1 like
  • Verified

Poor quality and no repsonse for refund/return

published

Have bought bedside table's. Very poor quality,hard to assemble and when asking them to refund/return,no appropriate response. Don't buy anything from them.

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Kylie P.
Kylie P.Perth, WA
  • 2 reviews

Do not buy, you will not get a response if you make conplaint

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Ordered a fridge, arrived in 9 days.

published

I bought a 100L glacio camper van fridge and it arrived 9 days after the purchase. I was very skeptical about this company as it is a 2022 created online drop shipping store, which means stock is always a worry especially when this fridge was sold out everywhere else online. They said that it was in stock and if I purchased it by that date (21st) it would arrive by the 30th. I didn't receive any shipping information the whole time and just as I was ready to crack the craps, it arrived at my work in 9 days. I am incredibly happy with their service. well done.

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Tasha
TashaSouth East Queensland, QLD

I never receive items i purchase and constantly have to chase them up

published

Im mad that a store that advertised items in their stores continually have issues sending out said items when purchased

  • Incentivised Review No
  • Return Claim MadeNo
  • Product Appearance Not as advertised
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Worst quality EVER!

published
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Corb
CorbSouth East Queensland, QLD

Denied my order

published

My order was flagged and denied by their system days after getting an email saying order has been confirmed. Awaiting refund

  • Incentivised Review No
  • Return Claim MadeYes
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Great Service

published

Have made a few orders with Black Swallow now and have been happy with my purchase every time. Customer service is great and the delivery time was very fast and efficient. Ordered on a weekend and it was shipped Monday afternoon!
Will definitely be shopping here again.

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Be careful

published

I have seen some people say really bad things about not shipping and some say it’s good so I’m not sure what’s happening because it shipped to me, maybe the other people put down the wrong address or it got stolen as they only said it was shipped after it was shipped so maybe someone took it as they did not pay attention and check for it but it may be a 50/50 they send it or not so be careful but if you are trying to buy electronics I recommend a site called something like bhphotovideo it is reliable and cheap always delivers

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Rachel
RachelPalmerston, NT

Never Received Item or Refund

published

I placed and order 2 months ago and have has nothing but a run around from Black Swallow in regards to receiving item or refund. Very dissapointing. Would not purchase from again

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  • Incentivised Review No
  • Product Appearance Not as advertised
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KJB
KJBGreater Melbourne (Inner), VIC

The worst customer experience I’ve ever had!!!

published

DO NOT purchase anything from Black Swallow. I ordered perfume and waited 2 weeks to be told it’s from overseas and they will take too long to get it in. I’ve just been told after two weeks that the haircare products I also ordered are out of stock and I won’t receive them for another 2 weeks. That’s a month I will have waited. Disgraceful customer service and never again will I order anything from them.

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  • Incentivised Review No
  • Return Claim MadeNo
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Michael
MichaelIllawarra, NSW
  • 3 reviews

Excellent service under difficult circumstances

published

I contacted Black Swallow after my order had not arrived by the stated date. The problem was not with them but the company supplying the product. Without going into detail, Black Swallow dealt with the problem promptly and kept me informed along the way. The matter has now been resolved to my satisfaction thanks to their intervention.

  • Incentivised Review No
  • Return Claim MadeNo
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Scott
Scott
  • 2 reviews

Airbrush

published

A little worried to begin with, but my purchase arrived no problem, will certainly buy again from them , just be patient don’t stress I found that they answer you question but don’t hound them your purchase is on its way

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  • Verified

Dodgy And Full Of Excuses

published

I brought Kismatte Lip Trio on the 22 second of January, I still don't have the product.

Today I demanded a refund, because from the date of purchase up to now they have made excuses after excuse as to why I haven't received it. ( "There has been delays, because of strict government rules - It's coming from overseas, it's the postage workers, flights cancelled - stock error, restock 2- 3 weeks ( which is now) - The suppliers are waiting for a restock"

What makes them dodgy as hell is that they are still selling the product on their account.

Do not buy from this business!

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Nicole B.
Nicole B.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes
  • Verified

Desk still not arrived

published

Ordered a desk 4 weeks ago, now told another 2 weeks to deliver. And the warehouse was supposed to be in the same city I live in. Shocking communication from Black Swallow, lots of time on my end chasing with them and Toll. Both companies are terrible. Any good reviews here look fake. DO NOT BUY FROM THIS COMPANY. What a nightmare.

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Questions & Answers

Shells
Shellsasked

How long did your order take to get to the USA?

No answers
Kazz
Kazzasked

Purchased an item on 5th feb22 that said was in stock and still waiting for delivery . We have received no tracking number and payment was processed.
It’s now 6th March 22 . What is the delivery time. Thanks

No answers
Angel C.
Angel C.asked

How long does it actually take for an order to process with this company? Made an order it just says processing. Beginning to worry a bit after seeing all these reviews of the company.

No answers
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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100.00
Mens / Womens ClothingWomens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay, Laybuy and ZipPay / ZipMoney
Clothing TypeGeneral / Everyday and Swimwear
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