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Reviews

Review distribution

5 star
413
4 star
25
3 star
17
2 star
7
1 star
23

  • Verified customer

Happy customer

published

Had the items I wanted in stock and sent out the order the next day. Products as depicted and so happy with my purchases. Will definitely be using BS again.

Sizing True to size
Product Appearance As advertised

Review collected in partnership with Black Swallow


Sheridan Hammond

Sheridan HammondSouth East Queensland, QLD

  • Verified customer

Happy Customer

published

After a stuff up with my order on BS end, it was fixed timely & I finally received what I payed for. I love my Mini Controversy! Thank you for brilliant customer service and getting the problem fixed. I've ordered previously on BS before and had no problem so I will be a returning customer for life even though it was 2 weeks of hell getting the mini in my hands. Problems happen with huge releases and computer systems, I get it, so I wasn't up in arms and petty about it. Here in Australia we are just so LUCKY to have an e-commerce company like Black Swallow so we can get our hands on the likes of Jeffree x Shane collab and not have to pay a stupid amount in shipping from America. We love you Black Swallow!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow

Molly Carolan

Molly CarolanCentral Highlands and Goldfields, VIC

  • Verified customer

Amazing!

published

Only sight I could get the Mini Controversy on. Thought I would have to wait weeks for it to come but it felt like a couple of days and I had it!! Amazing service

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow

The reviewer stated that an incentive was offered for this review

Ellise Watson

Ellise WatsonPerth, WA

  • Verified customer

Absolutely perfect, they go above and beyond!

published

Super fast shipping! Came next day!! Absolutely love the makeup! Its my fav store to buy beauty and makeup from! Customer service is incredible!! The quality of the swimwear was amazing and true to size! They are such a perfect fit and I look forward to purchasing more swimwear and of course more makeup! Xxx

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Review collected in partnership with Black Swallow


Jess Fuller

Jess FullerDarling Downs, QLD

  • Verified customer

AMAZING

published

Fast delivery and the product came undamaged. It was a great experience. Website is easy to use. Affordable prices. Afterpay, need I say more? Thank you, Black Swallow x x

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


Amanda L

Amanda LMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Quick delivery, fragile contents intact - good stuff!

published

Ordered Sunday (Adelaide) and arrived Tuesday
Fragile contents (eyeshadow palettes) in perfect order
Will definitely buy from Black Swallow again
Site very easy to use and offer ZipPay etc
Best Australian Jeffree Star stockist
Great job Black Swallow

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


Vedrana

VedranaPerth, WA

  • Verified customer

Amazing service!!!

published

Very satisfied with quality and the shipping its now one of my top shopping sites!! The packaging of products is great all my eyeshadow pallets came in excellent condition.. thank you

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


  • Verified customer

They always go above and beyond

published

The sight is so easy to use and there is a huge range of products at good prices. Shipping is fast and everything is packed so safely, so much love and care in every package

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow

Monica Moravek

Monica MoravekNortheast, VIC

  • Verified customer

FANTASTIC

published

Was the only site I could buy the Conspiracy Pallet on when all others crashed. Super fast delivery. Love the product, of course. Will buy more again. Massive THANK YOU!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow

  • Verified customer

Amazing company

published

Love the store its so easy to navigate
Shipping times are unreal!! I had my conspiracy pallet within days of me ordering it, fantastic company.
Keep it up guys I appreciate it xx

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


  • Verified customer

Dedicated to supplying quality

published

Great company to buy beauty products from. The online store is very easy to use. I purchased in the Great ShanexJeffree Shopify breaking launch of 2019, and it was still easy to use. I was lucky enough to get nearly everything I was after. Catherine and the team are truly dedicated to Black Swallow and its so easy to see and feel that they love and care deeply about what they do. Those are the businesses you should buy from, Black Swallow is a great business. Everything arrived safe and beautiful

Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


Isabella

IsabellaCanberra 2600, ACT

  • Verified customer

I was gonna give 5 but the review spam is annoying

published

Items arrived next day in perfect condition but recieving an insane amount of emails asking me to review you was extremely annoying and now I'm giving you 3 stars for spam

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


Nicole

NicoleSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Controversy Palette arriving today!!

published

Preordered this product, it said ETA 10 days n im recieving it exactly on the 10th day! So happy! My second purchase with Black Swallow, many more to come x

Shipping
Return Claim MadeNo

Review collected in partnership with Black Swallow


  • Verified customer

Shane Dawson x Jeffery Starr Collection

published

It was so very difficult with the number of people but I got everything I ordered and it arrived very quickly, the places has a fantastic range of products. I am very satisfied with my order.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow

JSC fan

JSC fanSouth East Queensland, QLD

  • Verified customer

Extremely happy with this palette, daughter is over the moon. Great graduation present.

published

Quality product fast and friendly service quick shipping. Thankyou so much, and I will be buying from black swallow more often for all of my Jeffree Star products and merchandise

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers

Review collected in partnership with Black Swallow

Rebecca

RebeccaSouth East Queensland, QLD

  • 5 reviews
  • Verified customer

Order cancelled

published

The order I placed was cancelled and refunded without explanation. The site was easy to navigate but the customer service is lacking. I will not be using this site again.

Review collected in partnership with Black Swallow


  • Verified customer

Love my purchase

published

Great communicating with me the status of my order as the website had crashed.
Patiently waiting for my next order to come back into stock to buy through Black Swallow again.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


Tracy

TracyCentral Queensland, QLD

  • Verified customer

Amazing

published

Easy navigation throughout the entire website and checkout, kept up to date with shipping information, quick delivery considering it was the biggest makeup launch to date! Very satisfied with everything!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


  • Verified customer

Excellent service and experience

published

Store is easy to navigate and service is swift. The delivery of items is also SUPER fast which is the awesome cherry on top!
The range of Jeffree Star products they have to explore is impressive. My preferred Australian store for all things Jeffree Star!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


Tahnee McElligott

Tahnee McElligottNicholls 2913, ACT

  • Verified customer

Happy

published

The store has great customer service and handled the Shane Dawson launch rather well considering how every store that carried the products was breaking.
Happy to shop from there and support an Australian business at the same time.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Review collected in partnership with Black Swallow


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Questions & Answers

Charlie V.

Charlie V.asked

I'd like to know when an item is out of stock and the ETA states 10 days, what does that mean? Thanks in advance.

1 answer

Heya Charlie : ) When an item is marked *out of stock* generally that means they have sold all their stock of that item. You can email Black Swallow customer service to inquire as to whether they will be replenishing that particular item at a later date or if you can be notified by email when it does. (I've signed up to receive emails from BS so usually they send out bulk emails to let the customers know when sales are on or restock of certain popular items. I suggest signing up to their email list so you can get first grabs!)

And ETA means Estimated Time of Arrival of a product when purchased or being available online.

I hope I've been able to help : )

Sheridan


Jodie F.

Jodie F.asked

The no orange shampoo what’s it do for blonde hair.does it keep it blonde

No answers

Kirsty H.

Kirsty H.asked

Hello, may you tell me the difference between the non yellowing and non orange shampoo please?

No answers

Get an answer from our members and Black Swallow representatives

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