Gideon O.
Gideon O. · 9200 Series

Hi Blaupunkt I have seen the advice and tried resetting my TV by pressing the volume up button for 5 sec and then switching the power back on to tv, but nothing happens. When I switch the TV on normally, the Blaupunkt Android TV screen comes on for a few seconds and then the TV switches off again.

Please help?

Notyourmonkey
Notyourmonkey  

Yeah they don’t care , they just waste our money then say you’re fault! This business is a scam

Blaupunkt
Blaupunkt   DM   

Hi Gideon O.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Debra J
Debra J · 9200 Series

I have just purchased the 2.2 BPSBAR2SW sound bar however it will not connect with the tv. It does work with blu tooth and optical cable but not HDMI and not linking with the TV remote for volume control Can you offer how to remedy this pls

Blaupunkt
Blaupunkt   DM   

Hi Debra,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Mike Syd13
Mike Syd13 · 9200 BP700USG9200 (70")

Hi, suddenly after android boot up, my tv is going to a black screen and 2 messages open from top right - couldn't install update and running out of space. These open and close randomly and quickly. I can get it to go to the top right remote menu and choose TV - goes to a blue screen then back to black and messages - and home but it doesn't seem to go anywhere. any suggestions ?

Blaupunkt
Blaupunkt   DM   

Hi Mike, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.

If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.

Thank you

Lionel mclean
Lionel mclean  

The TV is rubbish get a refund whileu still can cause they won't last longer than 1 year and your screen will blow out and u can't get a refund ayonz won't help u even if the garrantee runs out 2 days after happen to me luckily j.b hifi gave mea refund like they should since the TV only lasted 1 yr

Mike Syd13
Mike Syd13  

While I agree there were problems at the start and it can be a bit fickle turning on by itself - I’ve had the tv almost 4years

Mike Syd13
Mike Syd13 · 9200 BP700USG9200 (70")

Hi, suddenly after android boot up, my tv is going to a black screen and 2 messages open from top left - couldn't install update and running out of space. These open and close randomly and quickly. I can get it to go to the top right remote menu and choose TV - goes to a blue screen then back to black and messages - and home but it doesn't seem to go anywhere. any suggestions ?

Blaupunkt
Blaupunkt   DM   

Hi Mike, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.

If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.

Thank you

Mike Syd13
Mike Syd13  

Can I clarify - while holding down the vol+ unplug or after. Or Am I pointing the remote while I unplug and replug

Blaupunkt
Blaupunkt   DM   

Hi Mike,

You need to point the remote and hold the volume while plugging in the plug.

Thank you.

Lidia P.
Lidia P. · 9200 Series

How do I disable the dual screen for my bp750usg9300

Blaupunkt
Blaupunkt   DM   

Hi Lidia,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

shayne o.
shayne o. · 9200 BP750USG9200 (75")

I turn my tv on and get a brief flash of screen then nothing, no display, has sound etc. How can I hard reset without being able to see the screen

Blaupunkt
Blaupunkt   DM   

Hi Shayne, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.

If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.

Thank you

shayne o.
shayne o.  

It's actually the 9300, remote just has arrow up or down, no plus sign

Ian M.
Ian M. · 9200 BP550USG9200 (55")

how do i disable annoying mini tv guide popping up,,55 inch blaupunkt tv

Blaupunkt
Blaupunkt   DM   

Hi Ian M,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

susan
susan · 9200 BP550USG9200 (55")

i very much in need of feet stand for my blaupunkt tv. i put it up on brackets when first bought it but have to take down. does anybody know if universal feet will work on the tv?

Blaupunkt
Blaupunkt   DM   

Hi Susan,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

john h.
john h. · 9200 BP750USG9200 (75")

Have to turn it on and off a dozen times before it stays on

Blaupunkt
Blaupunkt   DM   

Hi John H. May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.

If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.

Thank you

Jason B.
Jason B.  

John, are you holding your finger on the power button until the message appears on the screen ( do you want to shut down, Cancel or OK ). These TVs are like a computer, you can't just hit the power button to shut it down, you have to go through the Power menu.

If you just hit the Power button on the remote, the TV will have sound and no picture the next time you turn the TV on.

Always shut down the TV by pressing and holding the power button for 3 seconds, then select Shut down when the menu appears.

hemayet.himukala
hemayet.himukala · 9200 BP550USG9200 (55")

I have BP500USG9500-Blaupunkt. Can someone explain a bit more on Red, Green, Yellow and Blue buttons on the remote? Can you use them to set a list of favourite Antenna channels ?

Blaupunkt
Blaupunkt   DM   

Hi hemayet.himukala,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Summer-Jade E.
Summer-Jade E. · 9200 BP750USG9200 (75")

My dog ate my remote. How can I get a replacement or does the one for all evolve universal remote work for it?

Blaupunkt
Blaupunkt   DM   

Hi Summer-Jade E.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Jason B.
Jason B.  

Jade, The original Blaupunkt Remote is garbage anyway, I replaced it with a Universal Remote which works so much better. I can point the Universal Remote from anywhere in our Living Room and it works, unlike the original.

rae65
rae65  

Jade, what sort of Universal remote mate

elizabeth w.
elizabeth w. · 9200 BP550USG9200 (55")

I have 43 inch led tv and when I connect tv recorder with scart lead it is taking hours to move from tv. Any help Will be appreciated.

Blaupunkt
Blaupunkt   DM   

Hi Elizabeth W.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

elizabeth w.
elizabeth w.  

Here is information required model number 43 1370 Serial number BS43E137BFJ0U0K10L 961593 15433. Many thanks

Eric W.
Eric W.  

Elizabeth, they won't answer you. Their auto-bot suggests you email them, which makes it LOOK LIKE they care, but they don't.

elizabeth w.
elizabeth w.  

Thank you Eric I appreciate that

Nicke A.
Nicke A. · 9200 BP550USG9200 (55")

My remote control keeps freezing? Also the info that came up on bottom of screen as you changed channels has gone? Google assistant is not working. Can I get a better instruction manual?

Blaupunkt
Blaupunkt   DM   

Hi Nicke A.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Eric W.
Eric W.  

I had to replace a remote within the first year of my 32" Blaupunkt (during the warranty period at least!). By the end of the 2nd year, the TV itself had become virtually unworkable – super slow, intermittently freezing and often quitting out of applications. My loss was only a couple of hundred dollars, but I notice yours is a 55", so a bit more expensive. I hope the company at least replaced your remote control and that you get longer use out of your Blaupunkt than I did mine!

rae65
rae65  

I just sent a private message

john h.
john h. · 9200 BP750USG9200 (75")

why do I have to turn on and off several times before my 75" blaupunkt starts

Blaupunkt
Blaupunkt   DM   

Hi John h.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

john h.
john h. · 9200 BP750USG9200 (75")

why do I have to turn on and off several times before my 75" starts

Jason B.
Jason B.  

John, are you shutting your TV down correctly by pressing the power button on the remote for 3 seconds, when the menu appears, select shut down. If you don't shut the TV down by this sequence, it will power on with Audio, but no Picture the next time you use the TV.

These TVs are computers now days and need to be shut down correctly, or they will start to develop boot up issues.

Blaupunkt
Blaupunkt   DM   

Hi John h.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Lesson learnt
Lesson learnt  

PeterT I have the same model unit purchsed from TVSN and have had ongoing issues. I rang the distributor up and they told me its 12 months old call a TV repairman. The TV is a piece of garbage my fault for purchasing it, lesson learnt just issue after issue, l do not need the stress going out this week and purchase a quality brand anyone who buys this brand good luck Stupid mistake purchasing this.

Blaupunkt
Blaupunkt   DM   

Hi Peter T. I’m really sorry the tv didn’t meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard.

If ever you need more help, just feel free to send us an email on info@ayonz.com and we would be more than happy to assist you.

Lesson learnt
Lesson learnt  

I went and bought new samsung and threw your tv in the rubbish pile to the tip were it belongs you people are a disgrace worst product l have ever bought please do the public a favour and close down

Lesson learnt
Lesson learnt  

Threw it in the rubbish and bought a new Samsung as I should have in the first place happy now

dennis h.
dennis h. · 9200 Series

I need to turn on my 65 BP65OUSG9200, and turn on with "NETFLIX' and "YouTube"

Blaupunkt
Blaupunkt   DM   

Hi Dennis h.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

DICK CORBETT
DICK CORBETT · 9200 Series

Tv wont come of retail mode

Blaupunkt
Blaupunkt   DM   

Hi Dick Corbett, May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.

If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.

Thank you

DICK CORBETT
DICK CORBETT  

Thank you ,

joshuawhancock9
joshuawhancock9 · 9200 BP750USG9200 (75")

How much delay does this TV have and also does it have warranty

Blaupunkt
Blaupunkt   DM   

Hi joshuawhancock9,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

shayne o.
shayne o. · 9200 BP750USG9200 (75")

Hey guys, I bought BP750USG9300 a couple days ago and I can't get my xbox one to display in anything other than safe mode settings, won't let me adjust setting up or if I do the display isn't working and tv can't detect signal, have tried turning game mode and pc mode on but won't make a difference

Ken L.
Ken L.  

Try "input setting"-HDMI EDID Version - change to 1.4 or 2.0

Blaupunkt
Blaupunkt   DM   

Hi Shayne,

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

Rob
Rob  

Did you end up getting your Xbox working?

Mark O.
Mark O. · 9200 BP750USG9200 (75")

Hi. Am i able to plug in a 3 terrabyte external storage device through the usb port. Will the tv be compatible with it? Or is there a limit to the usb storage device the tv is compatible with? Thank you.

Blaupunkt
Blaupunkt   DM   

Hi Mark O.

To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.

Thank you

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