?
? !
2 photos
Blue Haven NSW

Blue Haven NSW

4.0 from 201 reviews · View Statistics

Reviews

  • Value for Money
    4.3 (101)
  • Cleaning & Maintenance
    4.3 (71)
  • Product Quality
    4.3 (89)
  • Return Claim MadeYes (2) · No (101)
  • Customer Service
    4.3 (106)
  • Warranty Claim MadeYes (6) · No (101)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Abdul

AbdulSydney, NSW

Dangerous like a dog in its yard

published
Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Richard Thomas

Richard Thomas Hunter Region, NSW

Surprised with the speed of service

published

I wanted my pool edging redone and was worried about getting it done before the weekend for a mothers day party I was hosting and the guys at blue haven made it a priority to get it done for me and I couldn't be happier with the results looks amazing! :)

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
prem

premSydney, NSW

Very good customer service

published

Very helpful and fair with the deals. Especially it was a great experience interacting with Roy. He helped with the layout of the concrete and organising a crane to unload the Spa

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Pool & Spa Shops

Find out how Blue Haven NSW compares to other Pool & Spa Shops

Know better, choose better.

Compare all

highly recommend

published

I had an amazing service from Blue haven and really pleased with my pool. the waterfeature looks great and I have fallen in love with my garden. the light blade also looks great.

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Michael

MichaelSydney Surrounds, NSW

Fantastic Job

published

We would like to thank the Blue Haven Pools and Spa team at Lansvale, especially Ricardo for the fantastic job on our spa project.
He visited our home, discussed the spas he had on offer, he measured the area and checked the access.
We choose the 5 seater Verona Spa, which we got at a fantastic price. We found the staff very friendly and knowledgeable. We would highly recommend Blue Haven if your thinking of getting a Spa or Pool.

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Liam. N

Liam. NHunter Region, NSW

  • 2 reviews
  • 4 likes

Would not recommend..word of mouth is powerful!

published
Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
William chase

William chaseSydney Surrounds, NSW

Great concrete pool!

published

Our 10x4m concrete pool is great and we also chose to get a waterfall feature with a light which makes our garden look 10x better!! The sunken ledge also is great for the kids to learn to swim in!

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Great customer service and sale experience

published

Blue Haven so far has showed wonderful customer service. After going with them, different members at Blue Haven, ranging from the consultant to the planner to the pre-construction manager were all polite, friendly, informative and so far have always been there to assist in progressing through the different stages before construction.

Customer Service
Store LocationLansvale NSW
Purchase TypePool
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Easy process

published

Thanks blue haven for getting my pool sorted before I built the house. Fast and easy. I did save money putting the pool in before the house because of the access.

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Pool & Spa Shops

Find out how Blue Haven NSW compares to other Pool & Spa Shops

Know better, choose better.

Compare all

Well built pool and mini spa

published

Fantastic decision to go with blue haven. Me and my wife loved the 3D concept blue haven made for us and we went ahead with the build. Salesmen was very informative and they gave me a great package deal which was cheaper than other competitors!

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!

DON'T DO IT, NOT WORTH IT.

published

Headache after headache, contractors are rude [Content Removed]. Site builder pocketed an extra $7k for 'rock', not through Bluehaven, so dodgy. Literally enough said. Go into your local FB group and ask if Bluehaven are worth going with, you will see the truth there, my local FB group has over 100 negative comments on this company.

And now let's see [Name Removed] attack me for not being 'verified', but look at all your 5 star reviews that are not 'verified', makes one question the validity of them to push up your start rating. Oh an no point in reaching out, we have done the back and forth game, with just lies being promised.

Value for Money
Product Quality
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Knowledgeable and Open

published

Roy has been fantastic to deal with. He’s very knowledgeable and explained everything clearly to us. He was upfront about additional requirements and costs.
Remonda is lucky to have Roy in the team.
Looking forward to a smooth project plan for our dream pool.

Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Beth g

Beth gRichmond-Tweed, NSW

Happy customer

published

I was looking at quotes for a swimming pool in my garden and blue haven seemed to excel in customer service and pool knowledge! Thanks to everyone at blue haven. Very happy customer

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Cindy

CindySydney, NSW

  • 2 reviews
  • 2 likes
  • Verified

We are able to afford a concrete pool for our backyard with the promotion

published

We decided to build with Blue haven with their current new year offer that we are able to build our dream pool within our budget, Roy is looking after us and explain all the requirement and process, blue haven is going to take care of the whole process including design, council approval, and they are happy with work with my builder while the house been built. save us a lot of headache, love to build with blue haven and would like to recommended to everyone to save money and save time.

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Best Deal ever!!!!!

published

Dear Remonda and Roy Thank you so much to look after me. Blue Haven is the best pool constructors to be honest guys from the beginning we have all your support in all the process. Thanks again!!!! What a team !!!!
Gracias Guys!!!!

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Pool & Spa Shops

Find out how Blue Haven NSW compares to other Pool & Spa Shops

Know better, choose better.

Compare all

Worth the Wait!

published

Thank you for our beautiful pool. We all love it. Kids (& parents) have the best Christmas gift ever.
We had some issues but Remonda went out of her way to sort it out quickly & professionally.
Remonda, thank you for all your help in making this happen, it is much appreciated more than you know.
Highly recommend a Blue Haven pool.
Happy swimming!

Value for Money
Product Quality
See all answers
1 comment
Blue Haven NSW
Remonda M.Blue Haven NSW

Thank you so much for your amazing review. We really loved working on your pool project and grateful for the opportunity to look after you. Merry Christmas. :-)

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Rod

RodHunter Region, NSW

Not finished yet but hopeful of swimming these school holidays

published

We are still waiting for our pool to be finished, but so far the experience has been a positive one, we have been regularly updated with progress reports. Hopefully we will be swimming in the school holidays.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jodie Mamo

Jodie MamoSydney, NSW

So Happy.

published

Our pool construction is at its last stages and Blue Haven have gone above and beyond to get it completed so that our kids can enjoy this summer. The process has been smooth and all tradesmen on site have been very professional.

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Brett

BrettSydney Surrounds, NSW

  • 4 reviews

Blue Haven are fantastic

published

Look no further than Blue Haven if you are thinking of getting a pool.
I highly recommend Blue Haven.
Remonda is amazing at Blue Haven!! Remonda goes far and beyond to help you with whatever you need.

Value for Money
Product Quality
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Cory Neill

Cory NeillSydney, NSW

Great product, best price.

published

Blue haven have been great, pool is amazing and built to a high standard and on time. Remonda is absolutely amazing to deal with, and I would recommend blue haven to friends.

Value for Money
Cleaning & Maintenance
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 11

Questions & Answers

Fiona

Fionaasked

How do I drain my 1000ltr Tahoe spa?

1 answer
Blue Haven NSW
Remonda M.Blue Haven NSW

DRAINING THE SPA
Approximately every 12 weeks, or more frequently depending upon usage, you should completely drain your spa.
About 1/3 of the water capacity should be drained off every month in addition to the above procedure to keep the water manageable.
The frequency of complete drainage depends on a number of variables including the amount of use, attention paid to water quality, maintenance etc. You will know it is time for a change, when you cannot control foaming and/or you can no longer get th e normal feel or sparkle to the water even though the key water balance measurements are all within the proper parameters.
(if fitted) Your spa has a recessed external drain valve, usually located on the front of the cabinet. This has been designed as the most practical and easiest way to empty your spa. Please note water does not pour out, it will be very slow, please do no be alarmed.
1. Isolate power at Circuit Breaker.
2. Remove centre cap on drain and
3. Turn the lock nut anti-clockwise and pull it out
(half-way) and connect to a garden hose adaptor
4. Allow the water to drain from the spa. This would generally take 5-6 hours to drain,
so it is a good idea to let it drain overnight. Drain water to a suitable location
5. Use a bucket and a sponge to remove any remaining water from seats / foot well of spa.
6. After draining the spa remember to turn the drain valve to the off position.
Note: If draining for winter and the spa is going to be left empty for periods of time, loosen barrel unions to pump to remove all water from the plumbing system, and tighten once all the water is removed.
Alternatively, you can purchase a V-Pump at any good Pool and Spa Maintenance Supplier.

Scott

Scottasked

Hi, is it a Common business practice to get a customer to sign a Excavation waiver, that states blue haven will have no responsibility of any damage to property during excavation?

2 answers
Blue Haven NSW
Remonda M.Blue Haven NSW

Yes. It’s an industry wide requirement and not a ‘Blue Haven’ thing. Each pool will need to be excavated and access must be provided by the owner for the machinery. The access path given may suffer some mild or major damages depending on the quality of access and the workmanship of the existing path or driveway ect. During the excavation a bobcat is commonly used to run out soil from the backyard to the street where soil removal trucks may be waiting. This run out can happen over 150 times taking loads of soil from back to front yard. There is no builder who can take responsibility for normal impact of grass being churned, driveway damage, crushed retaining walls ect.
Insurance will definitely cover any acts of negligence for example house damage. The normal run out consequences are not negligence and usually very minor if the access provided is good quality. You can help to minimize damage of new driveways by hiring rubber matting or use light weight mini machinery; but usually the cost of access restoration is still far cheaper than rubber Matting or mini machines.

You’re in good hands with Blue Haven Pools. All our operators are skilled and very careful. We’ve never had a negligence case and always take care of your property.

Scott
Scott

Thank you for that clarification

Kim

Kimasked

Hi,I purchased from blue haven my spa less than 5 yrs ago, it keeps saying error no flo & the pump to the filter is not working & smoke is coming out??
Is it still under warranty?

No answers
See all Blue Haven NSW questions

Get an answer from our members and Blue Haven NSW representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.