2Blue Haven NSW

Blue Haven NSW

 Verifiedbluehaven.com.au
2Blue Haven NSW
3.9

270 reviews

PositivevsNegative
74% · 20166 · 24%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.2
Cleaning & Maintenance
4.1
Product Quality
4.1
Customer Service
4.0

Reviews

270 reviews
Nik J.
Nik J.Sydney, NSW
 

"Outstanding Pool Construction Experience with Blue Haven

I recently had a swimming pool built by Blue Haven and I couldn't be happier with the results!

From start to finish, their team was professional, attentive, and dedicated to ensuring every detail was perfect.

The quality of workmanship is outstanding, and the pool looks absolutely stunning. They kept us informed throughout the entire process and finished the project on time. Highly recommend Blue Haven for anyone looking to build a beautiful and reliable swimming pool!

A special shoutout to Shady, Zee, and the team for their continuous support and prompt responses. Show details

Nicky C
Nicky CSydney, NSW
 

Disaster- you would do a better job it you did it yourself

Absolutely horrific, from exploding concrete hoses when pouring concrete, to neglect for 6 months whilst they refused to take responsibility for home and neighbour’s property and car being sprayed with concrete, no compensation for neighbour, we had to self manage the build, employee graffitied form work about hating company, installed pipes at wrong end and never fixed it. Employee hitting on wife. Concrete not poured straight or flat. The best bit was the day they left. Show details
Liam M.
Liam M.
 

Still no solutions

After a recent review stating how unsatisfied we are with our coping (all the grout has fallen out after a year) looks terrible. This is just the main problem amongst a heap of others. A generic email response was finally returned saying blue haven cared about our concerns. This was it no action or return contact many months later.
The excitement of putting in a
concrete pool severely tarnished by this company. Definitely look elsewhere Show details
J Cooper
J CooperHunter Region, NSW6 posts
 

Just “DON’T”

Please Just don’t! absolute nightmare, that’s all I can say!!! Also Blue Haven if you are going to send in your own lovely reviews! (the last 2 reviews you did are the same photos)
Cleaning & Maintenance
Kylie E
Kylie ESydney, NSW
 
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James G.
James G.Sydney, NSW
 

Help without a need

We ordered and had a pool built during co-vid. Obviously there were issues and time lags and at times I was critical but in the end the finished product is amazing. The mineral pool they upgraded us to for free is next level and needs very little maintenance and they helped us all the way through the certification process, we couldn't be happier. Show details
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Deceived Customer
Deceived CustomerSydney, NSW
 

Dishonest vendors

I purchased a spa pool. The pool was damaged demo stock. I was never advised that it was anything other than new. There was no mention of demo status. They refused to pay for transport for a return of the pool. They seem to be a frequent flier with Fair Trading. Dealing with [Name Removed] was difficult. She takes no responsibility. Steer well clear of these people. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Tracy
TracyHunter Region, NSW5 posts
 
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Raymond F.
Raymond F.
 

Very good company

I had a good experience with them, they did my pool as I wanted Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Unhappy Bluehaven
Unhappy Bluehaven2 posts
 

Absolute Nightmare

These people are crooks. Couldn’t get any response. Pool took 1.5years (6x4) uncomplicated. Sloppy workmanship, no accountability. No phone answers. DO NOT USE. Show details
CRAIG
CRAIGSydney, NSW
 

Blue Haven Pools

We couldn't be happier. Remonda was truly wonderful to deal with and she stepped in whenever we reached out to her directly. The trades that completed the work were all fantastic and guided us along the process. Show details
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Kylie
KylieSydney Surrounds, NSW3 posts
 

Expensive Pond

Pool is a pond its so shallow. Avoid at all costs !!! Shonky contractors Show details
Gus Jansen
Gus JansenSydney, NSW2 posts
  Verified

Sub-contractors were great, Blue Haven was incredibly difficult

BH almost never returned our calls; perhaps short staffed, perhaps a business model, but rude nonetheless. It took many calls to learn that their principal contact "doesn't take calls", you have to book a call online.

They did not clean up the site (concrete blobbing, formwork, etc), we eventually got our landscaper to do it.

Pebblecrete adhesive ended up right through our garage, I have no idea how that happened.

A dispute over $800 adhesive used for screeding instead of cement was brushed aside.

Six months after completion, we're still waiting for the Occupation Certificate.

Probably the worst "service" I've ever experienced. At least the finished product is good! Show details

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Michael Chimers
Michael Chimers
 

Very Competitive Price

Overall Blue Haven came through with my pool and managed to build a project that was within my budget and timeframe. I was worried about a budget blow out but with all the site conditions addressed before signing the contract I was happy to proceed. Project was a success! Show details
Value for Money
Cleaning & Maintenance
Jeremy Myers
Jeremy MyersHunter Region, NSW
 

Good Advise And Build

I had some great advise from the sales rep about pool placement and build for a difficult build in central coast. The landscaping went really well with integration of the pool. Great build and nice finish with aus white interior. Show details

Questions & Answers

NellyV
NellyV

What is the warranty on your concrete pools. My pool has a leak.

Blue Haven NSW
Blue Haven NSW   DM   
J Cooper
J Cooper

Are you still at Landale, or have you closed your business?? Cannot get a response about getting our over contract time, pool finished??

Unhappy Bluehaven
Unhappy Bluehaven  

Best of luck. They don’t respond. Worst company ever.

J Cooper
J Cooper  

We are loosing patience!!!

J Cooper
J Cooper  

They have told me completion will start next week, hopefully they honour what they say & this turns into a good review?

J Cooper
J Cooper

Hi it’s been 12months since we paid a $6000 deposit for a concrete pool & we have heard nothing, when can we expect a date please?
Coopers from Holmesville

Gus Jansen
Gus Jansen  

I can’t help you. We waited a similar length of time but to be fair this was in the height of the pandemic, so hard to get tradies etc.

Meanwhile, the pool company has your deposit, there’s nothing you can do, so there’s no incentive to deliver.

Blue Haven NSW
Blue Haven NSW   DM   
J Cooper
J Cooper  
See all Blue Haven NSW questions

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