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Blue Haven NSW

Blue Haven NSW

3.8 from 157 reviews

Reviews

3.8

157 reviews
5
(96)
4
(17)
3
(2)
2
(2)
1
(40)
  • Value for Money
    4.3 (68)
  • Cleaning & Maintenance
    4.3 (48)
  • Product Quality
    4.3 (60)
  • Return Claim MadeYes (1) · No (76)
  • Warranty Claim MadeYes (4) · No (77)
  • Purchase Type
  • Customer Service
    4.2 (69)
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Sahar S.

Sahar S.Sydney, NSW

Thorough and Informative

published

Roy came out today to give our first quote for a pool and he left with a signed contract. From the moment he came he made us confident to go ahead with him. He explained everything thoroughly, gave us the best ideas for our pool. After contemplating for years whether to build a pool or not our dream pool is just 3 months away and with the best price tag!

You’re the best Roy!!

Customer Service
Value for Money
Purchase TypePool
Johanna Brigham

Johanna BrighamSydney, NSW

Great sales service

published

Our first contact with Blue Haven is through Roy. Great sales service, attention to detail and he has a thorough knowledge of his product. Was happy to work with us after business hours helping us sort through and decide on all the available options. Very happy with the outcome.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Our Second pool from BlueHaven! Couldn’t be easier.

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationVineyard.
See all answers
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Kylie

KylieSydney, NSW

  • 3 reviews
  • Verified customer

Roy was amazing!! Everything we asked for and more. Kind, professional and explained everything we needed to know.

published

Blue Haven built our existing pool 15 years ago which we used al the time. We are now building again and went back to Blue Haven as our pool is still going strong 15 years on

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale
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Ken

KenSydney, NSW

Cant wait for summer

published

We spoke to Ramonda at the pool expo and she was so helpful and responsive to getting our pool started as we had a few restrictions we had to work around. Oor pool was started in February and is complete early June and ready to use once the weather warms up.
The entire pool install went without any fuss nor costly add ons that others had warned.
Highly recommend Bluehaven and will use them again if I was to again need a pool install.

Cleaning our concrete pool is a breeze and is done in minutes with just manual vacuum system as i believe that this is very calming and relaxing task to do

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale
See all answers

Spa Purchase - Lisa Blue Haven - Warners Bay

published

In purchasing a Spa from Lisa at Bluehaven Warners Bay she was able to deliver workable and cost effective solutions that meet our budget and satisfied our functional requirements of installing a spa. She has been proactive in providing additional information and as a result the buy/sell process has been a pleasurable experience.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationBlue Haven Warners Bay
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Jules

JulesHunter Region, NSW

They will take your money and run

published

Terrible aftercare. My pool lining has cracked and can’t get a response from blue haven in 9 months. One person passes you on to another and anyone you speak to does not work for the company anymore.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Warranty Claim MadeYes
Purchase TypePool
Store LocationNewcastle
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Vik

VikSydney

  • 2 reviews

Honest, Upfront and a true Win-It-For-the-Customer Attitude

published

Huge thanks to Roy for visiting our property and for stepping us through in great detail the pool configuration possibility for our home. He listened to us intently and provided honest advise which stems from extensive experience in the pool building industry. He was also very transparent with setting project timeline expectations as well as costs - always ensuring we comfortably understood the process and what he was sharing. This meant a lot to people like us who have no clue what goes into planning/building a pool. Thank you Roy, you truly are an asset to Blue Haven Pools.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
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Hamed Monfared

Hamed MonfaredSydney, NSW

  • 2 reviews

Blueheaven Pool

published

We just signed the contract for a new pool.
Blueheaven sales person by the name of Roy was a true legend. He explained every bits and pieces, all process from start to end and all the cost involved, Very happy so far.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Tom S

Tom SSydney, NSW

  • 2 reviews

The pool is amazing

published

The Blue haven team was fantastic, they were all professional from Sandra in the office, Frank the tiler, Glen the plumber and Abdul who finish it off with pebble plus Remonda the CEO who always helped with questions.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

very good experience, Ali helped me and am very helpful with the process so far!

published

We have been in contact many times with nil reply or little tag along messages that lead no where. We are currently renovating and have prime acces for a machine so we have some sense of urgency but this definitely is not blue haven way. They advertise there ‘special price’ then drag it on beyond this time. Waste of energy.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationSydney
See all answers
Michael P

Michael PHunter Region, NSW

I couldn’t recommend based on our experience

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationWarner’s bay
See all answers

Great quality

published

we use few times a week.
easy to maintain, good customer service, there was some issues regarding our construction timings but it was resolved smoothly thanks to Blue heaven customer service.
It was great experience.

Customer Service
Value for Money
Product Quality
Warranty Claim MadeNo
Purchase TypePool
See all answers

ROY was great, very easy to work with , looking Forward to the next stage

published

So far so good with blue haven pools , we have had great dealing with roy and he was very accommodating !!!
Looking forward to the process with the build , we have total confidence!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Brad

BradSydney, NSW

Happy we chose Blue Haven Pools

published

Roy from Blue Haven Pools has been great to deal with. He explained everything upfront with no surprises and did us a great deal on our new pool. He also got the whole process moving much quicker than expected and the team are coming out to excavate less than 1 week from signing off.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale NSW
See all answers
Pool & Spa Shops

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Bianca N.

Bianca N.Sydney, NSW

Love the new spa!

published

After a few hiccups with the set up the spa is up and running smoothly. Lisa was great to deal with, very professional and helpful and answered our queries promptly. Two very happy customers!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store Locationlansvale
See all answers

Great service

published

thanks to Roy from blue haven who helped me install The shell of my pool two weeks before the construction of my new house the service was exceptional, highly recommended With great value

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationLansvale
See all answers
Walid A.

Walid A.Sydney, NSW

Awesome customer service. A+++

published

Blue Haven have been amazing. We received a quote from a salesman named Roy. He was awesome to deal with. They will be getting our business. These guys come highly recommended.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

First Contact To Contract -Professional & Knowledgeable

published

We have just signed a contract for a new large Blue Haven Pool with Ray - he was informative & honest spending time explaining the entire process. We’re excited for the commencement!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Pool

PoolSydney, NSW

Great deal best service highly recommended

published

My first time building a pool As an owner builder.Roy from Blue Haven Pools Lansvale was very honest and straight forward with everything that was included and what I was getting in my pool package.great customer service. I wanted a pool that was not gonna not take too much of my time and easy Maintenance and that’s what I got blue Haven Pool package.Very highly recommended

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationLansvale
See all answers
Page 1 of 8

Questions & Answers

Sam

Samasked

How much are those elephants that sit on the side of the pool and spray water in it ?

No answers
Marlene McInnes

Marlene McInnesasked

Do you install pool lights and a bit of maintenance around pool jets.
If not any recommendations please

2 answers
Barry
Barry

Yes I can do some jobs but not jets I need to have a look at the type of jets and what you needed

Kazz
Kazz

Hi Marlene, I don't work for Blue Haven Pools but I can definitely recommend talking to Lisa Chatto at their Warners Bay branch. She has excellent customer service and will definitely point you in the right direction!

Debby M

Debby Masked

How long is my blue haven pool guaranteed for? Especially the quartzon finish?

2 answers
Blue Haven NSW
Remonda M.Blue Haven NSW

Hello Debby. Regardless of who buids your pool (blue haven or other builder) the warranty is the same due to the Home Building Act. Under the Home Building Act in NSW the warranty for structure is 6 years and the cosmetic warranty is 2 years. Pumps and filters and lights and accessories all have a manufacturers warranty which range from 12 months to 5 years. In regard to Quartzon this is 2 years as its a cosmetic finish. Quartzon is usually a pigmented interior which requires lots of extra attention with great water chemistry and wall brushing to avoid calcium build up.

Jenny W
Jenny W

Hi Debby, its probably too late but Blue Haven no nothing about honouring a warranty.

Get an answer from our members and Blue Haven NSW representatives

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