Reviewer Photos & Videos
Thorough and Informative
Roy came out today to give our first quote for a pool and he left with a signed contract. From the moment he came he made us confident to go ahead with him. He explained everything thoroughly, gave us the best ideas for our pool. After contemplating for years whether to build a pool or not our dream pool is just 3 months away and with the best price tag!
You’re the best Roy!!
Great sales service
Our first contact with Blue Haven is through Roy. Great sales service, attention to detail and he has a thorough knowledge of his product. Was happy to work with us after business hours helping us sort through and decide on all the available options. Very happy with the outcome.
Our Second pool from BlueHaven! Couldn’t be easier.
Roy is the guy you want taking care of your Build.
From his initial visit he showed he was Honest / Experienced and made our decision very easy. To go with Blue Haven for a second time was almost mostly down to Roys friendly & transparent approach.
We just referred Roy & Blue Haven to Family friends and they are now underway aswell.
Ramonda / Sandra and Roy are always contactable.
Shady meet with us to assist with our coping and tile selections and made some changes to our pump location that overall has given us a better result.
Shady is ...
- Verified customer
Roy was amazing!! Everything we asked for and more. Kind, professional and explained everything we needed to know.
Blue Haven built our existing pool 15 years ago which we used al the time. We are now building again and went back to Blue Haven as our pool is still going strong 15 years on
Cant wait for summer
We spoke to Ramonda at the pool expo and she was so helpful and responsive to getting our pool started as we had a few restrictions we had to work around. Oor pool was started in February and is complete early June and ready to use once the weather warms up.
The entire pool install went without any fuss nor costly add ons that others had warned.
Highly recommend Bluehaven and will use them again if I was to again need a pool install.
Cleaning our concrete pool is a breeze and is done in minutes with just manual vacuum system as i believe that this is very calming and relaxing task to do
Spa Purchase - Lisa Blue Haven - Warners Bay
In purchasing a Spa from Lisa at Bluehaven Warners Bay she was able to deliver workable and cost effective solutions that meet our budget and satisfied our functional requirements of installing a spa. She has been proactive in providing additional information and as a result the buy/sell process has been a pleasurable experience.
They will take your money and run
Terrible aftercare. My pool lining has cracked and can’t get a response from blue haven in 9 months. One person passes you on to another and anyone you speak to does not work for the company anymore.
Honest, Upfront and a true Win-It-For-the-Customer Attitude
Huge thanks to Roy for visiting our property and for stepping us through in great detail the pool configuration possibility for our home. He listened to us intently and provided honest advise which stems from extensive experience in the pool building industry. He was also very transparent with setting project timeline expectations as well as costs - always ensuring we comfortably understood the process and what he was sharing. This meant a lot to people like us who have no clue what goes into planning/building a pool. Thank you Roy, you truly are an asset to Blue Haven Pools.
The pool is amazing
The Blue haven team was fantastic, they were all professional from Sandra in the office, Frank the tiler, Glen the plumber and Abdul who finish it off with pebble plus Remonda the CEO who always helped with questions.
very good experience, Ali helped me and am very helpful with the process so far!
We have been in contact many times with nil reply or little tag along messages that lead no where. We are currently renovating and have prime acces for a machine so we have some sense of urgency but this definitely is not blue haven way. They advertise there ‘special price’ then drag it on beyond this time. Waste of energy.
I couldn’t recommend based on our experience
We were excited for our first pool in our brand new house. We had such a good experience with our home builder with regular updates and they were so easy to contact. Unfortunately the same cannot be said for Bluehaven. We never met the ‘site manager’ and there were multiple issues throughout the build. Getting a response was difficult and we ended up regretting our choice of supplier. We were financially compensated for the errors which was something but when you spend that much money on a pool you expect it to be completed as per the plan. The...contractors were messy leaving excess concrete over our sub surface irrigation. Cans and bottles were left scattered all over the property. Maybe I expect to much but I would never leave a work site like that. Do your research. I doubt we would ever want to go through the process of building a pool again but if we do I will be sure to spend more time researching and reading these reviews.
we use few times a week.
easy to maintain, good customer service, there was some issues regarding our construction timings but it was resolved smoothly thanks to Blue heaven customer service.
It was great experience.
ROY was great, very easy to work with , looking Forward to the next stage
So far so good with blue haven pools , we have had great dealing with roy and he was very accommodating !!!
Looking forward to the process with the build , we have total confidence!
Happy we chose Blue Haven Pools
Roy from Blue Haven Pools has been great to deal with. He explained everything upfront with no surprises and did us a great deal on our new pool. He also got the whole process moving much quicker than expected and the team are coming out to excavate less than 1 week from signing off.
Love the new spa!
After a few hiccups with the set up the spa is up and running smoothly. Lisa was great to deal with, very professional and helpful and answered our queries promptly. Two very happy customers!
Awesome customer service. A+++
Blue Haven have been amazing. We received a quote from a salesman named Roy. He was awesome to deal with. They will be getting our business. These guys come highly recommended.
First Contact To Contract -Professional & Knowledgeable
We have just signed a contract for a new large Blue Haven Pool with Ray - he was informative & honest spending time explaining the entire process. We’re excited for the commencement!
Great deal best service highly recommended
My first time building a pool As an owner builder.Roy from Blue Haven Pools Lansvale was very honest and straight forward with everything that was included and what I was getting in my pool package.great customer service. I wanted a pool that was not gonna not take too much of my time and easy Maintenance and that’s what I got blue Haven Pool package.Very highly recommended
Questions & Answers
How much are those elephants that sit on the side of the pool and spray water in it ?
Do you install pool lights and a bit of maintenance around pool jets.
If not any recommendations please
How long is my blue haven pool guaranteed for? Especially the quartzon finish?
Remonda M.Blue Haven NSW
Hello Debby. Regardless of who buids your pool (blue haven or other builder) the warranty is the same due to the Home Building Act. Under the Home Building Act in NSW the warranty for structure is 6 years and the cosmetic warranty is 2 years. Pumps and filters and lights and accessories all have a manufacturers warranty which range from 12 months to 5 years. In regard to Quartzon this is 2 years as its a cosmetic finish. Quartzon is usually a pigmented interior which requires lots of extra attention with great water chemistry and wall brushing to avoid calcium build up.
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