Bluestone Home Loans

One of the most dysfunctional companies in Australia, the left hand has no bloody idea what the right is doing. Warning please for your own sake be warned. Its not worth it, the stress they put you through. They don't even deserve 1 star, absolutely appalling.

My my broker called to say Bluestone Home Loans were offering me my refinance of my home loan. The electronic system they use was stress free. I did not have to go to there office which simplified the process and I was able to fill in forms and add… Read more

documents required after my work hours. Refinancing my loan has taken away a lot of stress as I was able to consolidate old credit debts and finally cancel them. I feel like I can finally move forward with peace of mind and sleep at night not continuously stressing about paying off all those extra debts.

Thank you Bluestone.

We were in a deep trouble because the vendor issued a default notice, we were escalated the application process through our broker and bluestone responded quickly and helped us to complete the settlement on time, with this e secured our deposit and the property. My sincere thanks to our Broker and Bluestone.

Simone and the team at Bluestone provided us with a second to none service experience. Communication was clear and thorough and we felt organized. The set up costs and interest rates were great value considering the product flexibility we required. i would highly recommend Bluestone to anyone needing a lender that thinks outside of the square and has a common sense approach.

Great loan application process, straight forward experience and practical, easy to work with loan product!

No Customer service – Being trying to contact Loans Department without much luck. Tried calling with regards to my enquiry and been directed to customer service feedback and sent customer enquiry and 4 weeks later no ones called. This is deplorable and unacceptable. In the past I had given this company a positive feedback but now I urge people to stay away for lack of support. Show details

My experience with Bluestone starts when it took 6 months to get a 3rd party authorisation form from Bluestone as my mother-in-law was moving into aged care and would not be able to deal with them directly herself as phone coverage at the aged care site was poor. After getting through to them and finally getting them to recognise me I told them… Read more

that they need to prepare for a sale of the house and that I would be employing a lawyer that was 2 months before the sale. My mother in law always said that bluestone came around every 12 months to do an evaluation she said they mostly didn’t knock on the door we can prove that on Friday February 13 with 5 independent people in the house and bluestone were supposed to turn up for an evaluation NIL turn up but she was still had the cost put to her loan How many others have had this happen? The house sold in 2 days and then the trash show happened bluestone were not ready the lawyer having to contact bluestones lawyers didn’t even know about the sale of the house and the deeds to the house it took them close to 4 weeks to find them and my lawyer had to grant an occupancy whilst bluestone stuffed around. The lady that bought the property thought that she would have to find another place to buy and move into more stress for her. I would not deal with this company steer clear.

I am a broker and whilst Bluestone are a means to an end for clients that may otherwise not be able to source finance, their customer service is simply disgraceful. Their operation is offshore in the Philippines & (as a broker) you cannot speak to the person who is actually dealing on the matter. Even my Australian based business development… Read more

manager cannot speak to the team and must converse via email with them. This leads to long delay times in solving problems that have been created by their own lack of understanding. By all means offshore your operation to save costs, but you must be able to take responsibility for the actions of your offshore teams & the person creating the problem must be able to be contacted to take ownership of the issue they have caused (or at least someone in authority who can actually fix the issue).

We can't thank Bluestone enough for helping us to achieve, what we thought would be unachievable. We are almost ready to move into our very own home. Thanks so much for making our dream a reality.

Bluestone has been awesome....we needed a small mortgage so we could upgrade a few things on and in our property....Bluestone are the only loan company that gave us this opportunity as we are pensioners. Thanks so much Show reply

Thanks Blue Stone and team with Chapter Two who made our refinance process very smooth n hassle free n done in 2 weeks , we refinanced n paid 2 credit cards and 1 personal loan in the process and took cash out what we wanted , will definitely recommend to my friends n families ones, thanks again 10/10

The finance broker, Andrew Zigenbine, did a great job and I found the experience with Bluestone to be much smoother than I expected and completely professional. I have dealt with NAB for the past 30 years and was surprised how well this transaction was conducted.

Great communication and very quick settlement and excellent advice throughout the process

Fast service and excellent customer service thank you so much

It was a really easy process. No so much paperwork. Love the digital experience. Great fast service. Thank you

The process was very easy and hassle free. Highly recommend

Quick and efficient service, documents were relatively easy to understand, questions posed both before and after settlement were addressed well.

Good work, I love bluestone easy to refinace Less paper work

Thankyou for a seamless and fast process Bluestone. Great service

I would like to extend my heartfelt appreciation to Bluestone home loan team for the exceptional service provided. From the very beginning, demonstrated professionalism, deep financial knowledge, and a genuine commitment to helping us achieve our goals. The team took the time to understand our unique needs and provided tailored advice that was… Read more

both practical and strategic. The process was smooth, transparent, and stress-free — a true testament to Chris expertise and dedication.

Thanks to the team, and we feel confident and secure in our financial decisions. I highly recommend Bluestone Home loans to anyone seeking trustworthy and results-driven financial guidance.

Got things done in a very quick manner. Explained things the whole way and settlement was a breeze.

Needed a loan after our long-term bank of 20 plus years was unable to work with us because our business didn't meet their standard lending policy, despite showing adequate income. Bluestone was able to work with our broker to get us finance, for which we are both very grateful.

Great to deal with and no fuss. $680k easy done. Highly recommended!

I’ve had a great experience so far! Isaac from Loan Hive did an excellent job organising my loan with Bluestone. Also, I really appreciated how efficiently and professionally everything was handled. Bluestone was impressively fast, and the whole process was smooth from start to finish. :)

I highly recommend Bluestone home-loan for any queries regarding home loan, mortgage and refinancing. Their customer service and support team are not just friendly but also highly skilled professionals in their field, making it easier for us to make the needed decisions. Their service has exceeded my expectations.

Very happy with Bluestone and their products. Settlement was seamless and everything has been better than imagined. Super grateful and very happy with Bluestone.

0 Serious Concerns About Company’s Hardship Practices – Government Action Needed I believe this company is mishandling financial hardship arrangements and causing unnecessary harm to vulnerable customers. Here are some key issues that need to be investigated: Immediate Negative Credit Reporting: Without any clear explanation or consent, the… Read more

company places customers under hardship and immediately reports them as having bad credit. This negatively affects their credit history and locks them out of further financial help for up to 12 months. No Transparency: There’s little to no communication or warning about how entering a hardship arrangement will impact a customer’s credit or financial future. Unfair Practices Toward Low-Income Families: The interest rates charged are extremely high—making repayments unaffordable for families who are already under financial stress. Lack of Oversight: It’s unclear why companies are allowed to treat struggling customers this way. There appears to be little accountability or regulation. I strongly urge the government and consumer advocacy groups like StepChange or ASIC/AFCA (in Australia) to investigate this company’s practices and ensure fair treatment of financially vulnerable people.