Don't waste your time, for a rate review of the loan, it took this offshore teams [Names Removed] - complaints manager, [Name Removed] variations manager, almost 5 hours waiting time on the phone, no outcome, customer experience in handling this was poor. highly recommend that they do not get businesss!

Absolutely horrific with the fact that they’re able to take advantage of their customers with abhorrent interest rates - regardless of loyalty or clear payment history. Highly recommend exploring every single other option before you sign with these people. Unfortunately they’re not a bank so do not pass along the interest rate cuts - rather, they increase them without being able to complain any further as no one is able to hold them accountable.

Very Poor communication, very quick to chase people for money and would not help customers. threatening to sell my house due to covid19 . Do not get a mortgage with nonsense.

I just rang to see if i could get a rate review and they have advised that due to COVID 19 that they wont be doing any reviews for the rest of the year and possibly next year...WTH?
As soon as i can get my partner on my mortgage i am dropping these sharks and never going near them again! they cant review any rates because of a pandemic , absolutely nonsense!

Loan sharks
Will bleed you dry and then some
Interest rates never go down, only up.
Charge ripoff fees for whatever they can
Better of burning your house down then refinancing with these dogs

Don't use these loan sharks! When i contacted Bluestone to seek a review of our interest rate in light of of the Covid-19 situation they claimed that unlike most other companies they would not be reviewing their interest rates BECAUSE of Covid-19. They directed us to the hardship department which we clearly indicated we did want want to do as our priority is to keep paying our mortgage and not freeze our payments which would increase the total amount we owe and not help us in the long run. When most other companies are trying to assist their clients Bluestone just want to continue to gouge its clients. An absolute disgrace in the current environment when their rates are already significantly higher than a normal bank.

With Bluestone reduced borrowing costs, Back to Back RBA rate cuts- that have not been forwarded to the customer base, Bluestone could have a PR reversal ( positive light ) and negate those rampant thoughts from their customer base of lack of Empathy and Perceived Profiteering from this global pandamemic, which can only be seen in shameful and abhorrent light. Why not pass on of the Bluestones reduced borrowing costs ? It would be for the Customers and Bluestone's image benefit

As my husband passed away 12 yrs ago I wish to downsize, I was advised the break fee will be large ie thousands of dollars. Cannot list to sell until I have final figure. Wont be able to afford alternate housing.
Lets join for class action. Update $20,000 loan 8 yrs ago will cost $122,025 to pay out today.

Moving my mortgage from one lender to another can be very daunting, but Jessica Wilson made the process easy and effortless. I appreciate the professional service and keeping me updated through the whole process. Jessica you are true professional with a true understanding for Customer service. You saved me many thousands of dollars and only happy to recommend you to anyone seeking to refinance. Thanks once again Jessica and keep up the good work you are a true asset to Bluestone .

Jessica from bluestone was amazing to deal with from start to finish I could not recommend a better company or better staff!!! Interest rates are great as well!!!! honestky the easiest process ever!!!

This company approved our preapproval and conditional approval for 4.99% interest rate.
But cunningly increased final approval 9.14%. Monthly payment $5100, my monthly income $4900.
Matter with AFCA (ombasment) at the moment.
Person who incharge here, she is massive con artist.

Never ever go near this loan sharks.

I agree with Derek - they were quick to increase my interest rate yet despite numerous rate cuts from the RBA they have not been passed on - is this even legal - go elsewhere if you can they are relentless and non customer focused once they have your business. We will be going elsewhere as soon as possible.
You are lucky if you had a rate cut we have only had an increase

Jessica Wilson is an champion when it comes to customer service and supporting her clients.
Lending process was smooth and efficient, if you need a loan in the specialist lender space we would recommend Bluestone.

My wages did not cover my mortgage.I withdrew all my super and was forced 12 yrs later to sell and owed almost the same amount I borrowed due to interest