Bluestone Mortgages

The good:
1. the application process was easy as. We are company directors (pty/ltd) and We used a broker who advised us that bluestone are one of the mortgage suppliers who does not require extensive company financial as well as private which make sense as we are applying for ourselves and not the business. (Which made the process easier- with nab in the past we had to supply all company and privet financial data).
2. Responsive customer service- they actually answer the phone.
3.
The bad:
1. No app- after using a provider with an app you c...

Jess has been just amazing from Day 1 till settlement. She absolutely went out of her way to help us with our refinance. She has been very responsive to all our queries. We can't thank you enough Jess. Well done to Jess and the Bluestone team. A very streamlined process for refinancing.

My mother has been a loyal Customer and they were not helpful in her situation. She pays $700 per week (ie. $2800 avg per month) for a principal loan amount of approximately $340k. This is an unreasonably high rate (7.09%) in the current climate (2% - 4%). My mother - who is on a pension thought to refinance but I believe Bluestone behaved unethically giving her a high rate. I do not recommend Bluestone at all !! Very bad to deal with and when you call you are on hold for a long while. You can get better rates elsewhere. I have a $1.1 m dollar loan and pay $757 per week - this just indicates how out of touch Bluestone.

Jessica was absolute gold Great service. Product ticked all of our requirements, better than the big banks and a fantastic interest rate, that was reduced further during the application process.

I wanted to put in a glowing review for Jessica Wilson. She helped my husband and I with our mortgage and she is absolutely phenomenal!!
Throughout the process she was ALWAYS ready to answer questions, she helped to get documents out to us and back as quickly as possible and then she fixed a HUGE HUGE HUGE mistake by another major lender.
Jessica was the only mortgage broker willing to listen to our complicated financial situation and talk about options. She was the only one that didn’t take the easier option of saying she couldn’t help us.
This review does not do justice to how much help Jessica and Bluestone have been.

I have recently done a refinance with Jessica Wilson from Bluestone, this is about the 7th mortgage I’ve taken out and by far the most hassle free!
Jess and the Bluestone team were so efficient and switched on through every step of the process.
The rates are competitive with others for the type of loan I was after and also I got a 85% lend with no LMI.

I won’t hesitate at all to recommend them to friends/family.
Keep up the good work guys!

We had the pleasure of Jessica Wilson looking after our refinance. She kind, understanding and patient. 100% professional.
Would highly recommend her. Absolute pleasure whole experience.

Peter and Beth Yates

Jessica was fantastic in clearly explaining everything and detailing the info I needed and providing updates through to settlement.
Rates and fees were good and reasonably competitive considering.
Would definitely recommend if you don’t fit into the standard lending box.

Jessica Wilson was extremely helpful and supportive from application to settlement. No hassle at all, very straight forward, asked all required documents upfront, that’s it. Within 48 hours received the results. Best mortgage consultant ever. Thank you very much, Jessica.

The customer service from this Lender was outstanding. Constant communication and they ensured they did everything possible for our settlement to run smoothly.

I was unconditional with in days of submitting my application.

We have always worked with Brokers and now we will only deal directly with this bank. Highly recommend. Thank you Jessica Wilson for making our dreams come true, we cannot thank you enough.

Jess made the whole process super easy and carefree. Highly recommended her services, turnaround and respinse times are so much better than the banks. Will never use anyone else for any future finance!

I had to arrange a mortgage very quickly due to my personal circumstances and Jessica was fantastic. Her knowledge and service ethic was fantastic. Very pleased with the service and the outcome!

My mortgage specialist Jessica Wilson has been the best broker/mortgage provider I have ever dealt with. I have owned a few homes never before have I had such great service.

Don't waste your time, for a rate review of the loan, it took this offshore teams [Names Removed] - complaints manager, [Name Removed] variations manager, almost 5 hours waiting time on the phone, no outcome, customer experience in handling this was poor. highly recommend that they do not get businesss!

first I would like to say if you have problems paying they would be on the phone the next day maybe after a couple of weeks they will threaten with a default but after all I got a home loan so happy next year I move to a big bank just know this first here we go. Hi ALL I have had a home loan with bluestone for 8 months now I am just glad to have one at all I have found that as long as you pay your loan they leave you alone I have had no problems with them I did get worried when this virus thing happened and I was new so I called to talk if lif...