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Bluestone Mortgages

Bluestone Mortgages

3.4 from 161 reviews · View Statistics
See the Best Home Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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Gizmo chowchow
Gizmo chowchowGreater Melbourne (Inner), VIC

Easier application process . No digital app. Non user friendly processes .

published
Transparency
2/5
Customer Service
4/5
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Kris
KrisSouth East Queensland, QLD
  • Verified

Just Amazing!!!

published

Jess has been just amazing from Day 1 till settlement. She absolutely went out of her way to help us with our refinance. She has been very responsive to all our queries. We can't thank you enough Jess. Well done to Jess and the Bluestone team. A very streamlined process for refinancing.

Transparency
5/5
Customer Service
5/5
Bluestone Mortgages
Bluestone T.Bluestone MortgagesSend a private message

Thank you for your kinds words! We've passed on your feedback to Jess as well, who's also very happy about the outcome! Thanks, Bluestone

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Rose
RoseQueensland

Unethical Practices Bluestone Mortgages

published

My mother has been a loyal Customer and they were not helpful in her situation. She pays $700 per week (ie. $2800 avg per month) for a principal loan amount of approximately $340k. This is an unreasonably high rate (7.09%) in the current climate (2% - 4%). My mother - who is on a pension thought to refinance but I believe Bluestone behaved unethically giving her a high rate. I do not recommend Bluestone at all !! Very bad to deal with and when you call you are on hold for a long while. You can get better rates elsewhere. I have a $1.1 m dollar loan and pay $757 per week - this just indicates how out of touch Bluestone.

Customer Service
1/5
Incentivised Review No
Loan TypeLine of Credit
Bluestone Mortgages
Bluestone T.Bluestone MortgagesSend a private message

Hi Rose, we're sorry to hear of your dissatisfaction with Bluestone. I've just sent you a private message so that we can discuss this further with you. Many thanks, Bluestone

Rose
Rose
Bluestone Mortgages
Bluestone T.Bluestone MortgagesSend a private message

Hi Rose, again we're sorry to hear you're frustrated with Bluestone. I've just sent you another private message. Thanks, Bluestone

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nicholas o.
nicholas o.Sydney, NSW

Forget the big banks

published

Jessica was absolute gold Great service. Product ticked all of our requirements, better than the big banks and a fantastic interest rate, that was reduced further during the application process.

Customer Service
5/5
Application Process
5/5
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Ricki B.
Ricki B.Braddon 2612, ACT
  • 2 reviews

Can not believe a mortgage lender could give this level of service!

published

I wanted to put in a glowing review for Jessica Wilson. She helped my husband and I with our mortgage and she is absolutely phenomenal!!
Throughout the process she was ALWAYS ready to answer questions, she helped to get documents out to us and back as quickly as possible and then she fixed a HUGE HUGE HUGE mistake by another major lender.
Jessica was the only mortgage broker willing to listen to our complicated financial situation and talk about options. She was the only one that didn’t take the easier option of saying she couldn’t help us.
This review does not do justice to how much help Jessica and Bluestone have been.

Customer Service
5/5
Application Process
5/5
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Bill C
Bill CMid North Coast, NSW
  • 2 reviews

Great experience!

published

I have recently done a refinance with Jessica Wilson from Bluestone, this is about the 7th mortgage I’ve taken out and by far the most hassle free!
Jess and the Bluestone team were so efficient and switched on through every step of the process.
The rates are competitive with others for the type of loan I was after and also I got a 85% lend with no LMI.

I won’t hesitate at all to recommend them to friends/family.
Keep up the good work guys!

Transparency
5/5
Customer Service
5/5
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Beth a.
Beth a.Queensland
  • 2 reviews

Our refinance experience

published

We had the pleasure of Jessica Wilson looking after our refinance. She kind, understanding and patient. 100% professional.
Would highly recommend her. Absolute pleasure whole experience.

Peter and Beth Yates

Transparency
5/5
Customer Service
5/5
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Next

Great for those that don’t fit inside the standard box

published

Jessica was fantastic in clearly explaining everything and detailing the info I needed and providing updates through to settlement.
Rates and fees were good and reasonably competitive considering.
Would definitely recommend if you don’t fit into the standard lending box.

Transparency
5/5
Customer Service
5/5
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Pathirana
PathiranaGreater Melbourne (Outer), VIC
  • 2 reviews

Amazing service

published

Jessica Wilson was extremely helpful and supportive from application to settlement. No hassle at all, very straight forward, asked all required documents upfront, that’s it. Within 48 hours received the results. Best mortgage consultant ever. Thank you very much, Jessica.

Transparency
5/5
Customer Service
5/5
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CherieO
CherieO
  • 2 reviews

Trustworthy Bank

published

The customer service from this Lender was outstanding. Constant communication and they ensured they did everything possible for our settlement to run smoothly.

I was unconditional with in days of submitting my application.

We have always worked with Brokers and now we will only deal directly with this bank. Highly recommend. Thank you Jessica Wilson for making our dreams come true, we cannot thank you enough.

Transparency
5/5
Customer Service
5/5
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Best brokers ever!

published

Jess made the whole process super easy and carefree. Highly recommended her services, turnaround and respinse times are so much better than the banks. Will never use anyone else for any future finance!

Transparency
5/5
Customer Service
5/5
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Greg E.
Greg E.South East Queensland, QLD

Best Finance service ever

published

I had to arrange a mortgage very quickly due to my personal circumstances and Jessica was fantastic. Her knowledge and service ethic was fantastic. Very pleased with the service and the outcome!

Transparency
5/5
Customer Service
5/5
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Liza
LizaNorth Queensland, QLD

Amazing service.

published

My mortgage specialist Jessica Wilson has been the best broker/mortgage provider I have ever dealt with. I have owned a few homes never before have I had such great service.

Transparency
5/5
Customer Service
5/5
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vereen
vereenGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

do not touch this lender

published

Don't waste your time, for a rate review of the loan, it took this offshore teams [Names Removed] - complaints manager, [Name Removed] variations manager, almost 5 hours waiting time on the phone, no outcome, customer experience in handling this was poor. highly recommend that they do not get businesss!

Transparency
1/5
Customer Service
1/5
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Marke
Marke
  • 7 reviews
  • 4 likes

Little slow to get over the line but great now

published
Transparency
4/5
Customer Service
5/5
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Questions & Answers

lmc
lmcasked

my father in law just died and has one of this terrible reverse loans can someone tell me do you pay a break fee if the person dies or is it only if the borrower is wanting to sell the property and get out of the loan

1 answer
Bluestone Mortgages
Bluestone T.Bluestone MortgagesSend a private message

Hi there. We are sorry for your loss. Please use the following link to contact our team, who will assist you with your question -> https://bluestone.com.au/borrower/contact-us/. Thanks, Sophie.

David
Davidasked

Hello -Can you please explain why you are not passing on the RBA Rate Cuts

2 answers
Derek
Derek
David
David
Lisa Martin
Lisa Martinasked

Not a question...
You people need to address you're previous dealings with elderly customers from 2006 and onwards.
Clean up your shameful service and apologise the distress you have caused so many elderly people in Australia. You're dealings have violated the National Consumer Credit Protection Act 2009 - SECT 118.
It will not be the last time you hear from families about these incidents.

2 answers
Ken Siebring
Ken Siebring
Alli
Alli
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