BMW Roadside Assistance

BMW cars have run flat tyres that don't actually run flat. On our way home in regional NSW, my tyre had a puncture and I followed the rules on run flats only to have it explode 45 mins out of Mudgee. BMW roadside assist did not understand the description of my location and whilst knowing I was near Mudgee, an hour later I receive a call from their appointed technician who was actually Brisbane based. I then called back and another hour later, still no help, care or resolution. I was left stranded for 3.5 hours with two children. Thank goodness my insurer was able to assist. BMW may deliver in metropolitan locations but if you do regional travel or travel with children like I do, I don't recommend them at all.

I had an accident yesterday where I required the assistance of bmw road side assistance and they really come through with the goods. Quick response and got me out of trouble.

Most horrible experience, had a breakdown today in Parramatta CBD and it took them 5hrs to Tow my car. Initially they said there ETA was 1hr and obviously no one turned up and when I call them they said they don't have an ETA and unable to find a Tow Truck. And after 3 hrs same answer and when i said that i had been waiting in the middle of the road managing the traffic and phone battery was going low and how much longer it would take the reply was "we do not know" and the only suggestion they could give was "wait there until we are still trying to find the tow truck". I lodged an officially complaint and I am sure its not getting anywhere....Please don't sign up with these guys!!!

Called at 11.30am. Out of town on farm. Call center courteous and easy to understand. Professional and repeated the procedure to me twice to establish the outstanding issue. A flat rear left tyre on a 335i not driven very often. Technician arrived on farm at 12.20pm. Matter discussed cordially. Resolved as a slow leak. Put 50psi in it. Done deal. Taken to Bob Jane. Large screw in the tyre. Bridgestone Potenza. Fixed up. No hassle. Screw courtesy of Park Valet at BAC carpark. Very good service from the technician from Allianz AGA.

Worst customer service ever! Never reply my emails, was promised that my claim will be resolved in 3 weeks, it’s been 4 weeks now, no resolution, called them, always been told that they will escalate it, however nothing has been done.

Friday 17th 10am. MacDonalds LanecoveRd. Baby5months;boy6years;grandmother70;and grandfather. Told the car needed to be tolled before seeing it. I rang back after one hour and they said the mechanic will be another 4,4,4!!! Hours because he was busy in Brighton Le sands. So we called the NRMA ( the best) .because we have 18 policies with them. We will not be renewing your policy(1) next time. Had my battery changed yesterday in 1 hour and they called me to let me know they were on their way. Does BMW only have ONE mechanic in all of Sydney ??

I have just spent the last 30 minutes trying to speak to someone about my membership renewal. Granted it's a Friday and started making calls just after 4.30pm, it's clearly still within business hours as there was no recorded message that suggested otherwise. Tried 3 different numbers to no avail. Highly frustrating and terribly disappointing.

My car is a BMW X5 3.0 diesel 2015 model. I and the technician spent 2 hours try to lift up the bonnet, could not open it. After that I spoke to the dealer the battery is located in back boot! The technician has no knowledge with BMW!

Total incompetence from start to finish,spent all but five hours sat on the roadside then had to organise a tow truck myself.Nobody had any idea what was to be done.1st technician who came asked ME what to do and said he had no idea on what to do,then told me a tow truck was coming ??????tow truck never came and when I rang some 3 hours later was told I needed a technician?????? So incompetent you couldn’t make it up.
All they were interested in was getting your money.The ultimate driving machine ?????? seriously save your money I’ll never go near a bmw EVER again

I have owned a BMW 1200 GS motorcycle for 12 months and it came with 2 years BMW roadside assist.
I had a breakdown some 650 km's from home on a Friday evening. I rang BMW and explained my issue. After a number of calls, my bike was placed on a flatbed and taken to the nearest BMW motorcycle dealer some 300 km's away. They organised acommodation for me that evening and a $200 taxi fare to the nearest hire car business the next day. All paid for by them at considerable expense. All along the way they rang me with updates on progress and resolved any issues promptly. Can't speak highly enough of the service and professionalism shown.

My new 120i showed the message it needed oil. As it was Easter and BMW Adelaide were closed.
All I wished to know what oil to buy to top up and Luke who was sent out by Roadside Assistance had no idea, rang his 'boss' who could not disclose the grade of oil (one may imagine he didn't know either).
I'm a lady I my seventies, on my own, and expected simple assistance from what one would expect to be the best, being BMW associated .

Very misleading information from operators, all who appeared to have very limited knowledge about BMW. Once a tow truck had been arranged I was told I would receive a call back to arrange transport and no one called. Not the service I would have expected at all.

Disappointed and amazed that you didn't recognise a car key - falling into a grate on a major road - as being part of your assistance package. RACV and Vic Roafs were more helpful and offered to assist. The car was immobilised because the key was in a 3 ft. drain. VicRoads offered to send someone to assist and suggested ways and means of retrieving it. Both of your service staff who I called cited technical blocks.
I've owned 4 BMWs in 15 years and used roadside assistance once before. I'm thinking g twice about the next brand of car.