BMW Roadside Assistance

BMW Roadside Assistance

BMW Roadside Assistance
1.8

63 reviews

PositivevsNegative
16% · 1052 · 83%

Customer Service
1.8
Timeliness
1.6
Job Satisfaction
1.6
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Reviews

63 reviews
63 reviews
jackie r.
jackie r.
  Fair Incentive

Poor service

Absolutely disgusting service. Several repeat phone calls, no one had info from the previous call, the recovery company could not find me and left me to go to another call. I was left at the side of the road for almost 5 and a half hours with 2 young children. When they arrived they couldn't fix the puncture and had to transport the vehicle to the garage. I had to make further arrangements the next day for the tyre to be repaired. Very distressing situation and all for a flat tyre! Would NOT recommend
Werner
WernerPerth, WA
 
Phil
Phil
 

Worst customer service

My four month old x50e broker down. It took two days to recover the car (after spending hours in the phone with poorly trained staff), hire car was late, they damaged my driveway recovering my car, lost my car in the system and I still don’t have it back nearly a week in: with no eta. Worst service ever tbh. Not what I expected at all from bmw.
Anthony B.
Anthony B.Sydney, NSW6 posts
 

Got me to the dealer on time

Only bad points were the email form to be filled on the side of road, once through I was asked to phone dealer where I’d be patched back ? wasn’t so needed another call but then did talk to a person after that . Good points were initial service car came in 20mins or less , tow truck said 90-120 mins which came in @60mins which was first class , he removed bike and placed it in bmw
Timeliness
Job Satisfaction
Robert Adams
Robert Adams2 posts
 

Non existent service

I needed towing after I parked down an incline….the car could not gain enough traction to back out of this situation…the wheels were spinning…so I needed to get towed out….I rang the number….i was told there was no one available…I was still a member of the local Automobile Association…they asked me if I was….and told me to use them!…… completely and utterly useless….do not waste your money on this bunch of tossers….they don’t actually exist…BMW should be ashamed to be associated with this scam.
Robert Adams
Robert Adams  
More

‘There is an overwhelming number of negative reviews here…Where are you BMW… you are destroying your reputation with your so called Roadside Assistance…your assistance doesn’t exist ….does it?

Mr Ron
Mr RonGreater Melbourne (Inner), VIC
 
KimL
KimLNorth-West & West coast, TAS6 posts
 
Shaun
Shaun
 

Fantastic service

Broke down in remote SA service arrived within 50 minutes, technician was lovely replaced my tire on the spot and had me on my way. 5 stars.
Monica
Monica
 

Woeful!!!

Called at 7am to have our 9 month old BMW towed....given a wait time of 75 minutes.

Many hours later and after multiple phone calls, multiple promises from BMW Roadside Assist and multiple different stories including one where they had gone to the wrong address, and still no tow truck.

7 hours later a tow truck turned up without the necessary equipment!

Soon after a different truck with equipment showed up.

Worst experience ever!!!! Pick up your game BMW Roadside Assist - pathetic!

Hoges
Hoges
 

Disappointing

I have just bought a new bike after my old one was written off. I called to transfer the roadside assist to the new bike, but was told that can't be done. So I asked for a refund, only to be told that the Ts&Cs say that don't offer refunds. They won't even offer a discount on the new 'membership' I'd have to apply for. Think I'll get roadside assist through NRMA instead, as it's the NRMA fleet that attends 99% of the call outs anyway.
Timeliness
Shelley
Shelley
 

Absolutely useless

I waited 6 hours at night on my own on the 14th of August. They sent 2 recovery trucks with no diagnostic equipment nor any means of recovering my 840i. I also walked to a nearby store for a sandwich and drink and they have never refunded me as advised on phone. BMW really fall short here. Standard AA cover would have been a lot more help! They have also never responded to my complaint!! Disgraceful
Megs
Megs21 posts
 

Do not ever join

Do not waste your money by joining this ridiculous organisation. They lose your money then won’t help you and tell you you’re not covered and you can’t get a refund because even though you paid the money it’s come out of your account they lost it so too bad for you. They offer no assistance whatsoever. Even after a bad accident I called them and waited on hold for over an hour then had to call a tow truck. Please do not waste your hard earned money with these people. They do not deserve your business.
janith d.
janith d.Richmond-Tweed, NSW
 

Terrible service

waited for nearly 2 hours for a flat battery, never answered the phone call. Fixed it myself
John S.
John S.Greater Melbourne (Inner), VIC
 

Waiting four hours & 45 minutes for a tow truck

First assistance call at 0926 - tow truck wait time 90 minutes.
Second call at 1117 - Tow truck in about 30 minutes.
Received text at 1217 - Tow truck wait time 140 minutes.
Tow truck arrived at 1432.
Tow truck driver said they only received the call from BMW Assistance 1203.
No I was not in the middle of nowhere, it was Gillespie st, St Albans.
I was parked there for that long that I received a visit from the local Police.
Sorry I cancelled my RACV Subscription
Teyah
TeyahSydney, NSW17 posts
 

Questions & Answers

webby
webby

Why cant somebody answer the phone at bmw road assist 86 minutes on the phone this morning still no answer,, I rang emergency number after 86 minutes ringing1800647397,,,,,,ggrrrrr

webby
webby

does any one answer roadside assist phone i have been on to them for 86 minutes all told this morning still no answer grrrrrr if i hear ""thankyou for holding"" one more time,,,,,,,,

Leah
Leah  

They should answer, ring your dealer and get them to get onto roadside assist.

webby
webby  

i have contacted Worthingtons BMW ,,cant help me, if i was a bit closer they would send a truck to assist,,,good service at least they answer the phone ,,,unlike BMW road assist,,

RobertB
RobertB

Hi, we have just taken ownership of a 2017 X3 20D BMW, its only done 28,000 k’s in great condition with BMW service history, & it has run flat tyres, & no jack, the Roadside Assistance & Accident package runs out late March, after reading all the comments, naturally questions if it worth renewing, or should we just add it onto our existing RACV roadside assistance ? any comments re RACV & BMW assistance experience , comments would be most welcome & appreciated regards Robert

Tara
Tara  
RobertB
RobertB  
Tara
Tara  
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Details

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