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BMW Roadside Assistance
PatsNorthern Region, NSW
- 3 reviews
- 2 likes
Pathetic Service
If you thinking of buying this product, I wouldn’t recommend it.
I had to wait 3 hours on the roadside along with my 3 year old after BMW road side assistance promised me that it will only take 90minutes to get help.
Phone line was ignored after I kept calling.
Never again!
Absolutely terrible service!
Call number get diverted to mail boxes taking very long to be able to talk to anyone. Staff cant take decisions and put you on hold for long time. My car is repaired by BMW dealer and I am without a car for two weeks. BMW refuse to extend the car lease and I am without a car for weeks. I had RACQ full cover, but decided to go with BMW thinking they would do a better job. Absolute disgrace.
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Absolutely terrible!
Roadside assistance came out & replaced my battery, which caused a malfunction in another area of the car. “Technician” didn’t know what could have caused this (even though he’s supposed to know how cars work?) Took it to my mechanic & now I’m left with an additional $1,100 bill.
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TaraGreater Melbourne (Inner), VIC
Could not get any worse
My car locked up itself while all my personal things including bag, apartment and car keys, cards and mobile were in there. I borrowed a neighbors phone and called bmw RSA. My RSA was expired and obviously they charged for renewal and emergency fee which is fine. The lady over the phone asked for immediate payment before the RSA dispatches. I said I am locked out and have absolutely NOTHING with me. She insisted that ask a family member or roommate. I said I have no one nearby and have no phone or number to make a call. I simply responded that ...
Read moreI’ll make a payment once they open the car’s door or just send me the bill! I’m not a new costumer and you’ve got all my details. She refused and said we can’t do anything about it. You need to make a payment first! You can lodge a complain but it takes 2 days to resolve. If it’s a life threatening emergency call 000. That was it! Embarrassing! That’s supposed to be RSA of a luxury car! Rubbish! Absolutely rubbish! I’m going to escalate this mayter and lodge a complain.Miscommunication and poor management
Called to organise a Tow truck as we had a flat and our car did not come with space for a spare. Was advised to call local dealer - back and forth with this like ping pong of no one really knowing what was going on. Long story short we waited 5 hours and Roadside assist were the ones to organise it in the end. We didn't get offered a rental car and by the time they took my car they rental places were closed. Could have saved us 4 hours as once that actually organised things a truck was there within the hour saying they had no jobs on. Luckily we had the car in front of a Tavern! ha
DanielSouth West, WA
- 2 reviews
- 1 like
Absolute nonsense.....
An absolute night mare. My car was not booked for a tire change for 24 hours although I was promised, then upon calling, it was done. However, my car was abondoned at the tire shop. I was offered a 200$ voucher. Now one after the other, they are making excuses. I will never recommend this nonsense. RAC is better and reliable.
Amir
TildSydney, NSW
- 3 reviews
- 3 likes
Don't go with these people
My car needed towing back to BMW in Canterbury NSW which is not far from my place. I'm still waiting 24 hours later . Always a different excuse .......I'm on the phone this morning and they still can't work it out. Really bad company . I'm happy to pay for the NRMA membership now and never use them again
ChanaHunter Region, NSW
- 6 reviews
- 2 likes
Disgusting rip off by Paul Webber
Shut up. You miss sell me a policy. Then you have Paul Webber tell me prior to selling my bmw that I can transfer the membership yo mercedes ( which I can't) then refuse to do anything about it. Illegal double detailing charlatans. Don't say yoir focussed on mental health when you treat people like this.
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ParthoSydney, NSW
Disgraceful BMW road assist
BMW road assist is awfully disgraceful and the Govt should jump in to close such services that not just rip off customers for money, but keep them stranded in unsafe locations.
My wife was waiting for help for a flat battery for 5 hrs from 7 pm to 11.30 pm. Fake reasons given each time that the personal is stuck in rains when there were no rains anywhere across Sydney. Warning sign for customers who are being lured into this when they buy their cars.
Absolutely disgusting indeed !!!
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As bas as it gets
Absolutely Disgraceful service by BMW.
Break down in Coffs whilst Brisbane bound, roadside assistance called and car inexplicably towed to Port Macqaurie not GC in direction of travel (all good i was told we will relocate the car to you). Hire car arranged for 5 days (nice touch i thought) covering until Wednesday, repairs not to be completed until Friday - hire car not extended to cover the shortfall, reach out to roadside to offer to drive to Port Maqurie and collect car if hire extended, NO is the responce you need to talk to head office, h...
Read moreead office explains need to talk to the dealer, dealer advises talk to raodside assistance, cant get an answer, like what the actual? now stuck in Brisbane with no car and no answer on how I can get my car returned or even a suggestion on a resolution. time spent on the phone bouncing between three unaccountable connected but separate entities 5+ hours, left standed high and dry. Love my BMW but it's the last one for me, ultimate driving pleasure is nothing but marketing spin! Thumbs up for BMW of Port Macquarie though, namely Carl and Molly, only one of the three that understands customer care and service, such a shame their hands are tied.Rita DSydney, NSW
- 2 reviews
BMW Run flat tyres don't run flat
BMW cars have run flat tyres that don't actually run flat. On our way home in regional NSW, my tyre had a puncture and I followed the rules on run flats only to have it explode 45 mins out of Mudgee. BMW roadside assist did not understand the description of my location and whilst knowing I was near Mudgee, an hour later I receive a call from their appointed technician who was actually Brisbane based. I then called back and another hour later, still no help, care or resolution. I was left stranded for 3.5 hours with two children. Thank goodness my insurer was able to assist. BMW may deliver in metropolitan locations but if you do regional travel or travel with children like I do, I don't recommend them at all.
Gordon BourisGreater Melbourne (Inner), VIC
- 4 reviews
- 1 like
Saved me
I had an accident yesterday where I required the assistance of bmw road side assistance and they really come through with the goods. Quick response and got me out of trouble.
Kavitha
- 2 reviews
- 1 like
Horrible Experience.....Don't ever go with these guys!!!
Most horrible experience, had a breakdown today in Parramatta CBD and it took them 5hrs to Tow my car. Initially they said there ETA was 1hr and obviously no one turned up and when I call them they said they don't have an ETA and unable to find a Tow Truck. And after 3 hrs same answer and when i said that i had been waiting in the middle of the road managing the traffic and phone battery was going low and how much longer it would take the reply was "we do not know" and the only suggestion they could give was "wait there until we are still trying to find the tow truck". I lodged an officially complaint and I am sure its not getting anywhere....Please don't sign up with these guys!!!
RobEGreater Melbourne (Inner), VIC
Extremely poor service!
Had a run flat tyre that needed replacement ie. towing (was undriveable) - advised by BMW Assist that a tow truck would be ordered & accommodation arranged if required & they would get back to me ASAP . 50 mins later, no communication. Further phone call to BMW, advised that their “logistic” Dept was to ring us back - no call. Eventually 2.5 hrs later @ Toowoomba BMW, (no communication b/w dealer & assist) - further 1 hour & 2 phone calls to Assist - no action. My 4th call to them & finally I struck someone with common sense named Adrian, he p...
Read moreromptly arranged accommodation & taxi. Getting a replacement tyre took 2 days & yet another frustrating 20 min wait for a taxi to be arranged by BMW Assist. to pick up our car. Frankly, their communication is appalling & lacks professionalism. Would definitely not recommend this service (or lack there of)! Get some staff that think laterally & are focused on positive customer service!Other Roadside Assistance Providers
petroNorthern Region, NSW
- 5 reviews
- 3 likes
An essential product for any modern BMW owner
We required roadside assistance back in 2017 after suffering from a run flat tyre blowout which left us stranded at the side of the road on the Bruxner highway, east of Drake on a Saturday. Since we had dual coverage with NRMA BusinessWise, we called them first. They were unable to find my membership records and offered to tow at great cost up to 50km which would have got us to Tenterfield.
We then called BMW Roadside Assistance. At first they insisted that they tow us to the Gold Coast centre, as it was the closest BMW dealership, however si...
Read morence we had to be back in Tamworth for the Monday due to work commitments, we insisted that we be towed there instead. They made some calls and agreed to tow us to Tamworth. It was a long wait for the tow truck as they came from Tamworth, but we passed the time by having an impromptu side of the road picnic with snacks and wine left over from our trip. We got home around midnight and the tow truck left the car at our house as the dealership was closed. BMW Roadside Assistance arranged to tow the car to the dealership the next business day. All this was at no cost to us as we had three years included with the car. Once the three years ran out, I have renewed my membership ever since as I wouldn't want to be stuck anywhere with no options! It is great that they agreed to tow us to Tamworth as there were no tyres for that car available in the supply chain in Australia, and our dealership had to lend us complete wheels from a different model car to get us by for the next few months until tyres were available. We would have been absolutely stuck if they sent us to the Gold Coast.Find out how BMW Roadside Assistance compares to other Roadside Assistance Providers
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Bruce
- 10 reviews
- 11 likes
Excellent service
Called at 11.30am. Out of town on farm. Call center courteous and easy to understand. Professional and repeated the procedure to me twice to establish the outstanding issue. A flat rear left tyre on a 335i not driven very often. Technician arrived on farm at 12.20pm. Matter discussed cordially. Resolved as a slow leak. Put 50psi in it. Done deal. Taken to Bob Jane. Large screw in the tyre. Bridgestone Potenza. Fixed up. No hassle. Screw courtesy of Park Valet at BAC carpark. Very good service from the technician from Allianz AGA.
Worst customer service ever
Worst customer service ever! Never reply my emails, was promised that my claim will be resolved in 3 weeks, it’s been 4 weeks now, no resolution, called them, always been told that they will escalate it, however nothing has been done.
- Verified customer
nightmare on Christmas day
December 25 2018 I promise to take the kids to the snow, by 12pm and 7 miles before getting to Big bear Mountain my car run out of brakes, after trying to figure out what happen I call mini roadside assistance, did not know is the same as BMW roadside assistance, first call at 1:01pm after give all my information and explaining what the situation was and after several calls going back and forth I was getting all frustrate and worried for my family in the car, a 7,9,10 and 17 years old since it was getting dark, they told me to call 911 becau...
Read morese they where not able to come and help me so I did and at the same time I call my wife and her brother to come and get the kids all the way from Oceanside CA. a 101 miles from where we where.this was already 3pm. CHP call a towing and that cost me $750.00 to take the car 22 miles down the mountain where at 8pm finally BMW roadside assistance was able to tow my car to Ontario Dealer and give us a Lift to home. so we spend all day waiting in the middle of nowhere, freezing and no food or water the hole time. not only that, no one call me to let me know the status of my car, I have to call the dealer to find out all the time, finally on January 3 2019 I decided to drive 74 miles to the Ontario dealer and see what was the situation of my car, so lucky me it was ready to go, well not that lucky since they where going to overcharge $563.22 for wheel alignment when it was $245.00. that got fix right away, that is not it. they put my wife on danger by not testing the car before giving to us. it result that the car was still pulling to the right side and on my understanding is that they did not do the alignment properly or that was never done. so a went to my dealer in Escondido and they perform another alignment and the problem was fix, but I paid again $245, good thing is that Ontario Refund me for that. till now no one from BMW Roadside assistance have call me since I put a claim regarding the $750.00 to paid me back. they only send me and email apologize for the inconvenience and that I will receive the $750.00 tow reimbursement between 7-10 business days. so I am like what? that is it? , all what we went for and they just apologize. they at least should be reimburse as well the car repair for not provide me whit the service when I need it. my frustration goes beyond and I have never done a review, but this one was the worst experience and service I ever have. my next car will definitely be a Mercedes Benz.RobBrisbane
- 2 reviews
- Verified customer
Horrible experience. Do not use.
Disastrous experience after requiring a tow truck. Over 3hr wait with extremely poor communication which took a formal complaint to reduce from 4hr wait to 3. My 320d required a tow after a flat tyre which was not safe to drive on. I called 830am and was told initially a tow truck would be on its way with text message stating 'assistance is expected to arrive in an hour'. About 50mins later, I received an SMS stating 'assistance is en-route with an extended ETA. We aim to arrive within 180mins'. Interpreting this as '180 mins of lodging the ...
Read morejob', I patiently waited another 40mins (1.5hrs total) and still no tow truck and no txt or calls. I then called BMW roadside assist at 1005 to get an update. I was placed on hold for 5mins while they called the contracted tow truck. I was then advised that the tow truck is over 2hrs away (from now - ETA 1205!). Expressing my extreme dissatisfaction at the delay and poor communication up to this point, I asked how many companies they contract, and was told they only use one provider in my area (my area being Pullenvale, Chapel Hill - west Brisbane). I asked them if they have a secondary contractor or any other options to assist with me sitting on the side of the road for 4 hours, to which the response was 'no, it's a Monday morning and everyone is on their way to work and its really busy and we don't use other tow services'. I enquired as to the confusing txt message update, and was told 'ETA 180mins is from when the message was sent'... yeah right! so when was someone going to call me up and tell me that a tow truck was more than 3.5hr away vice leave me with an ambiguous txt message? I also asked for details of the company as I'd avoid calling them and see if I could get a tow myself (at this stage I was prepared to cut my losses and pay for a tow in full myself to avoid losing a whole day away from work). I called again at 1045 to lodge a formal complaint, I explained my situation and was told they could attempt to try another tow company and get there sooner. I've since been informed the the new tow truck company will be arriving within 30mins (~1120 arrival). Why wouldn't you do this in the first place!?!?!? At time of writing I'm waiting on the new truck to turn up and it will be over 3hrs since the initial call up. I have been a member for over 5 years and never needed any assistance until now. My renewal is due in 4 days and I will definitely not renew. I have since read other similar negative reviews on this website and I am not surprised. I do not recommend.bobBrisbane
- 2 reviews
- 1 like
Worst car service ever
I have been waiting for 4 hours for a tow truck. 9am, Call out technician came with in the hour, happy.
Said this car is going no where. You need a tow truck. 9.30 received confirmation tow truck within 180 mins. waited waited called 11.30ish. Sorry very busy 45 min wait. Ok i'll wait wait . Hour goes by. It’s 1.30ish. Guy on phone was very sorry and would get me next tow truck. On hold. Sorry some of our suppliers tow trucks have broken down, it’s another 60 minutes wait. I’ve lost a days pay, haven’t eaten, no toilet, cried to the parking i...
1 comment
Questions & Answers
RobertBasked
Hi, we have just taken ownership of a 2017 X3 20D BMW, its only done 28,000 k’s in great condition with BMW service history, & it has run flat tyres, & no jack, the Roadside Assistance & Accident package runs out late March, after reading all the comments, naturally questions if it worth renewing, or should we just add it onto our existing RACV roadside assistance ? any comments re RACV & BMW assistance experience , comments would be most welcome & appreciated regards Robert
4 answers
Hi Robert,
I've been with BMW Road Side assistance since I got my car on 2017. I purchased it brand new so it came with complimentary two years of RA. I have a X1 and it has run flat tyres as well. I experienced few flat tyres since then which was very easy to handle as I have an insurance for flat tyres and just drove to a BMW service department with no drama. However, a couple of them happened during weekend or long weekend and I was unsure if it will run flat for a few days (which it did, you might only need to top the pressure up) so I contacted BMW road side assistance and I received absolutely 0 support. They said they don't provide a spare tyre and cannot replace it so they will tow the car to their parking area (which I didn't know where it was!), will keep it there until the service centre is open! As far as I am aware of, in the same situation RACV comes with a spare tyre and changes it for you! So needless to say I didn't renew it. And my last experience with BWM RA was even worse as you read it in my review. I lodged a complaint but it didn't go anywhere. So I don't recommend it.
Hi Tara, a big thank you for your feedback & reply, l have also been investigating a space saver spare tyre, jack & brace kit, from USA or UK, cost about $800 delivered to Aust, asked if they had a local agent, then also will also ask BMW clubs for there input / suggestions. I will certainly take your suggestion & advice and add the car to our RACV membership, it seems the best choice, thank you again for taking the time to reply to my query, regards Robert.
Hi Robert,
I highly recommend BMW car insurance to cover flat tyres, it is an Alianze insurance and I cannot recommend it enough. When I got my car, they had a different insurance for flat tyres which was $1000 for 3 years of cover (3 flat tyres per year and one serious damage per year) with no excess no hidden charges no nothing. just drive in, they replace the tyre and done (at any tyre centre too). That was the only insurance that I actually have got to use it since I got the car. I think now it has combined with their car insurance policy which covers two tyres per year. Considering the high price of each tyre I think it's totally worth it. Ask your BMW centre to get a quote for you. They have better deals with the insurance so they can get you a much better price.
Danielasked
An absolute night mare. My car was not booked for a tire change for 24 hours although I was promised, then upon calling, it was done. However, my car was abondoned at the tire shop. I was offered a 200$ voucher. Now one after the other, they are making excuses. I will never recommend this nonsense. RAC is better and reliable.
Amir
No answers
Bevasked
How far do BMW Roadside Assist tow your car free of charge?For example,if we were at Lightning Ridge,NSW,the nearest BMW Service centre is probably Newcastle. Would they tow the car that far for free?
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bob
End of Story . Tow truck arrived at 3.30pm . Car arrived at BMW service at 4pm . I was Well look after by BMW Westside and my car was fixed for free and delivered to me . And so it should be!