If you thinking of buying this product, I wouldn’t recommend it.

I had to wait 3 hours on the roadside along with my 3 year old after BMW road side assistance promised me that it will only take 90minutes to get help.
Phone line was ignored after I kept calling.

Never again!

Call number get diverted to mail boxes taking very long to be able to talk to anyone. Staff cant take decisions and put you on hold for long time. My car is repaired by BMW dealer and I am without a car for two weeks. BMW refuse to extend the car lease and I am without a car for weeks. I had RACQ full cover, but decided to go with BMW thinking they would do a better job. Absolute disgrace.

Roadside assistance came out & replaced my battery, which caused a malfunction in another area of the car. “Technician” didn’t know what could have caused this (even though he’s supposed to know how cars work?) Took it to my mechanic & now I’m left with an additional $1,100 bill.

My car locked up itself while all my personal things including bag, apartment and car keys, cards and mobile were in there. I borrowed a neighbors phone and called bmw RSA. My RSA was expired and obviously they charged for renewal and emergency fee which is fine. The lady over the phone asked for immediate payment before the RSA dispatches. I said I am locked out and have absolutely NOTHING with me. She insisted that ask a family member or roommate. I said I have no one nearby and have no phone or number to make a call. I simply responded that ...

Called to organise a Tow truck as we had a flat and our car did not come with space for a spare. Was advised to call local dealer - back and forth with this like ping pong of no one really knowing what was going on. Long story short we waited 5 hours and Roadside assist were the ones to organise it in the end. We didn't get offered a rental car and by the time they took my car they rental places were closed. Could have saved us 4 hours as once that actually organised things a truck was there within the hour saying they had no jobs on. Luckily we had the car in front of a Tavern! ha

An absolute night mare. My car was not booked for a tire change for 24 hours although I was promised, then upon calling, it was done. However, my car was abondoned at the tire shop. I was offered a 200$ voucher. Now one after the other, they are making excuses. I will never recommend this nonsense. RAC is better and reliable.
Amir

My car needed towing back to BMW in Canterbury NSW which is not far from my place. I'm still waiting 24 hours later . Always a different excuse .......I'm on the phone this morning and they still can't work it out. Really bad company . I'm happy to pay for the NRMA membership now and never use them again

Shut up. You miss sell me a policy. Then you have Paul Webber tell me prior to selling my bmw that I can transfer the membership yo mercedes ( which I can't) then refuse to do anything about it. Illegal double detailing charlatans. Don't say yoir focussed on mental health when you treat people like this.

BMW road assist is awfully disgraceful and the Govt should jump in to close such services that not just rip off customers for money, but keep them stranded in unsafe locations.
My wife was waiting for help for a flat battery for 5 hrs from 7 pm to 11.30 pm. Fake reasons given each time that the personal is stuck in rains when there were no rains anywhere across Sydney. Warning sign for customers who are being lured into this when they buy their cars.
Absolutely disgusting indeed !!!

Absolutely Disgraceful service by BMW.

Break down in Coffs whilst Brisbane bound, roadside assistance called and car inexplicably towed to Port Macqaurie not GC in direction of travel (all good i was told we will relocate the car to you). Hire car arranged for 5 days (nice touch i thought) covering until Wednesday, repairs not to be completed until Friday - hire car not extended to cover the shortfall, reach out to roadside to offer to drive to Port Maqurie and collect car if hire extended, NO is the responce you need to talk to head office, h...

BMW cars have run flat tyres that don't actually run flat. On our way home in regional NSW, my tyre had a puncture and I followed the rules on run flats only to have it explode 45 mins out of Mudgee. BMW roadside assist did not understand the description of my location and whilst knowing I was near Mudgee, an hour later I receive a call from their appointed technician who was actually Brisbane based. I then called back and another hour later, still no help, care or resolution. I was left stranded for 3.5 hours with two children. Thank goodness my insurer was able to assist. BMW may deliver in metropolitan locations but if you do regional travel or travel with children like I do, I don't recommend them at all.

I had an accident yesterday where I required the assistance of bmw road side assistance and they really come through with the goods. Quick response and got me out of trouble.

Most horrible experience, had a breakdown today in Parramatta CBD and it took them 5hrs to Tow my car. Initially they said there ETA was 1hr and obviously no one turned up and when I call them they said they don't have an ETA and unable to find a Tow Truck. And after 3 hrs same answer and when i said that i had been waiting in the middle of the road managing the traffic and phone battery was going low and how much longer it would take the reply was "we do not know" and the only suggestion they could give was "wait there until we are still trying to find the tow truck". I lodged an officially complaint and I am sure its not getting anywhere....Please don't sign up with these guys!!!

Had a run flat tyre that needed replacement ie. towing (was undriveable) - advised by BMW Assist that a tow truck would be ordered & accommodation arranged if required & they would get back to me ASAP . 50 mins later, no communication. Further phone call to BMW, advised that their “logistic” Dept was to ring us back - no call. Eventually 2.5 hrs later @ Toowoomba BMW, (no communication b/w dealer & assist) - further 1 hour & 2 phone calls to Assist - no action. My 4th call to them & finally I struck someone with common sense named Adrian, he p...

We required roadside assistance back in 2017 after suffering from a run flat tyre blowout which left us stranded at the side of the road on the Bruxner highway, east of Drake on a Saturday. Since we had dual coverage with NRMA BusinessWise, we called them first. They were unable to find my membership records and offered to tow at great cost up to 50km which would have got us to Tenterfield.

We then called BMW Roadside Assistance. At first they insisted that they tow us to the Gold Coast centre, as it was the closest BMW dealership, however si...

Called at 11.30am. Out of town on farm. Call center courteous and easy to understand. Professional and repeated the procedure to me twice to establish the outstanding issue. A flat rear left tyre on a 335i not driven very often. Technician arrived on farm at 12.20pm. Matter discussed cordially. Resolved as a slow leak. Put 50psi in it. Done deal. Taken to Bob Jane. Large screw in the tyre. Bridgestone Potenza. Fixed up. No hassle. Screw courtesy of Park Valet at BAC carpark. Very good service from the technician from Allianz AGA.

Worst customer service ever! Never reply my emails, was promised that my claim will be resolved in 3 weeks, it’s been 4 weeks now, no resolution, called them, always been told that they will escalate it, however nothing has been done.

December 25 2018 I promise to take the kids to the snow, by 12pm and 7 miles before getting to Big bear Mountain my car run out of brakes, after trying to figure out what happen I call mini roadside assistance, did not know is the same as BMW roadside assistance, first call at 1:01pm after give all my information and explaining what the situation was and after several calls going back and forth I was getting all frustrate and worried for my family in the car, a 7,9,10 and 17 years old since it was getting dark, they told me to call 911 becau...

Disastrous experience after requiring a tow truck. Over 3hr wait with extremely poor communication which took a formal complaint to reduce from 4hr wait to 3. My 320d required a tow after a flat tyre which was not safe to drive on. I called 830am and was told initially a tow truck would be on its way with text message stating 'assistance is expected to arrive in an hour'. About 50mins later, I received an SMS stating 'assistance is en-route with an extended ETA. We aim to arrive within 180mins'. Interpreting this as '180 mins of lodging the ...

I have been waiting for 4 hours for a tow truck. 9am, Call out technician came with in the hour, happy.
Said this car is going no where. You need a tow truck. 9.30 received confirmation tow truck within 180 mins. waited waited called 11.30ish. Sorry very busy 45 min wait. Ok i'll wait wait . Hour goes by. It’s 1.30ish. Guy on phone was very sorry and would get me next tow truck. On hold. Sorry some of our suppliers tow trucks have broken down, it’s another 60 minutes wait. I’ve lost a days pay, haven’t eaten, no toilet, cried to the parking i...