Bob Jane T-Marts WA

The Vic Park store fitted 4 new tyres to my vehicle, on Thursday 19/03/2026 as arranged. The service was good. We didn't realise there was a problem until we were on the Tonkin Hwy and heading up to Geraldton on Friday morning 20/03/2026. The vibration coming from the front of the car made it impossible to continue on our Journey. We made our way… Read more

to Bob Jane, Morely to see if they could rectify the situation. Upon inspection the store representative discovered that the drivers side front tyre had not been seated correctly, resulting the tyre and weights being off centre. The staff at Bob Jane , Morley were very accommodating in rectifying our situation thus resulting in our safe journey to Geraldton. A big thank you to the crew at Bob Jane T-Mart, Morley. You saved the day. I rang the Vic Park store on Friday morning and mentioned to the supervisor what had happened, he stated that he had seen that the tyre wasn't seated correctly and mentioned this to the tyre fitter but he didn't follow up to see if the tyre had been reseated. I also might add, that whilst we were waiting for our vehicle at the Vic Park store, I observed that 4 cans of 4X beer or similar taken from the fridge in the eating room and taken out into the workshop area, prior to the store closing, not a good look from a customer point of view.

Very professional service from Michael the manager of Morley bob jane! Ordered in a set of ROH 17” rims and tyres for my wife’s 2020 Prado, picked them up loose and fitted myself. Perfect offset and fitment, balanced correctly and great service. Even better price! Highly recommend this store! Show details ·  1

Had a genuinely great experience with Bob Jane T-Marts Clarkson. I accidentally ordered the wrong quantity of tyres online and the team handled it quickly and professionally — no stress, no back-and-forth. They sorted the refund, swapped the tyres, and completed a wheel alignment all within about an hour. Since fitting the correct tyres for the… Read more ·  1

type of driving I actually do, the difference is noticeable straight away: smoother ride, significantly less road noise, and the car feels far more settled on the road.

Friendly staff, efficient service, and they clearly know what they’re doing. Would absolutely recommend this store and will be back.

Had new tyres and rims fitted as an upgrade to my Ute. Very happy with the service and would recommend Bob Jane Joondalup to everyone that needs tyre service of any kind. These guys are great, friendly and know their stuff. Thanks Marius and team. Show details ·  1

Excellent service went way above to find the rims we wanted for our ram .great choice. Dropped ram of they did a great job checking every was ok to put rims on and tyres fast service .they get my vote to come back.. the staff are seriously so friendly and helpful .we didn't feel presured into any thing Show details ·  1

KYLE BRAZIER and his team at Bob Jane Joondalup were outstanding with their product knowledge and service. Kyle went above and beyond by taking the time to roll out a few tyre options (taking pics of our GWM TANK 300 HEV to see how they’d look aesthetically) while explaining the features and benefits of each brand. He also managed to source a… Read more ·  2

particular KMC wheel and confirmed the offset required on a TANK 300 HYBRID.

On top of that..

His team have been extremely patient with me as KMC rims purchased from Bob Jane Joondalup were custom powder coated and vinyl wrapped prior to being fitted on the TANK 300.

A first for Western Australia.

Highly recommend all GWM TANK 300 and car owners across Perth to experience what exceptional customer service and knowledge looks, sounds and feels like.

10 photos (before and after) attached to this review.

Uploaded Bob Jane Joondalup invoice on product review.com.au for proof of purchase.

Very, very happy customer :)

PS. My Mrs is getting a new GWM ORA next year.. Kyle has already researched and provided our family with a strategic plan in upgrading her tyres and rims.. I wasn’t aware that pure Electric Vehicles such as the GWM ORA require specific tyres.. thanks again Kyle.. you are the best!!!

On Monday 24th November, I booked in 4 new Pirelli tyres for my Clubsport at the Morley WA store. Once I arrived, I asked [Name Removed] to please ask the fitters to take a little bit of extra care with my wheels, as I have taken every care possible not to scratch, dent or damage these high gloss black wheels, and I didn’t want them damaged and I… Read more

therefore put my trust in you.

After I arrived home to check everything, there was a scratch deep enough to see the raw metal, along with a following scrape around the wheel. I called back to advise of the damage, [Name Removed] apologised, gave me the store email to send the damage photos, and this is where Bob Jane Morley really shines:

1. I emailed the same day the damage was made, on Monday 24th November. 2. I called on Tuesday 25th November to see if the email was received as it was getting later in the day and I hadn’t heard anything. [Name Removed] advised the email was received and that it will be attended too. She didn’t want to give me a time frame on this but conceded we’re busy. 3. Friday November 28th, I send another follow up email with no response at all 4. Monday 1st December, still no response, I call the store and talk to [Name Removed], who I assume as some sort of authority.

I’d like to point out my frustrations here: 1. Can you not understand my infuriation right now? The first one is I said please take care…you didn’t. 2. I asked for an update or some sort of response to the damage you did to my car via the email as suggested by [Name Removed]…you didn’t. 3. It took me a week stressing over this to contact you by phone to chase YOU up, and this is all [Name Removed] had to say: a. I’ve sent your email off to get approval for the damage b. We’ve been really busy

So, once again, here’s why I’m angry, because this is how I perceive Bob Jane Morley too be operated:

1. [Name Removed], you failed to communicate any updates with me and left me in the dark. You need to understand this leaves a customer with a pretty nasty view on things. 2. As I stated to you on the phone today (1st December) there’s two things that happened here. One, you made a genuine mistake and damaged my wheel but didn’t notice. Or two, you did the damage and didn’t confess too it, which makes me believe, ‘you’d try it on me’ and this runs true with what you said to me today, you said you sent an email off for approval for repair, I just don’t think you have. Good customer service is accepting liability, it doesn’t take over a week to address a complaint, and I don’t care that your busy. You haven’t done anything, and it shows.

Seeing’s you left a cute little dangly thing on my rear vision mirror for feedback…here it is. I actually gave you a chance to respond to my email and keep things locally through the right channels, but now I have to go through all the relevant complaint channels to get a resolution.

Also as discussed, I’ll get my own quote to have this wheel repaired properly, and honestly there should be no approval process, you damaged my wheel when I politely and specifically pleaded that you don’t. Why will you not accept liability?

Anyone can call me to discuss. Paul Griffiths

I am scary – Before changing the tires, I got recommendations in communication with many friends and chose Bob Jane Cannington without much thought, and I changed the tires at Bob Jane Cannington two weeks ago. However, after seeing the tire being pressed in less than two weeks, I immediately went to the gas station and tried to put in air at 36 psi, but the… Read more

air didn't go in more. When I put in air at 38 psi, it went in a little bit, but I saw the tire being pressed again. So I went to Bob Jane today and explained to [Name Removed] salesperson the situation and the mechanical checked it,

And he said "the air pressure is normal you can just go back" but I told him "please check your self my tire is pressed" and he said "it's normal because the air pressure is normal" but I wanted to check with him, finally we went out and made sure the tire was pressed together. The tire is deflated. But he said again if the air pressure is normal it is ok. and he told me "you can go back because there was no problem" and I told him "that there was a problem" And he said, "Did we recommend this tire? You chose it." so I sad that "I entered my vehicle information in Bob Jane Homepage and selected it from the recommended tire" and than I was so surprised that, because he said that "it was your choice you bought buy3 and get1 free" how did he say like that?

If I bought a tire that wasn't a promotion, I wondered if he would have replaced it right away or if I didn't have to be humiliated like this. I'm feeling the danger of driving after paying over $650 to replace it with a new tire, and I don't understand a situation where [Name Removed] salesperson says the tire is normal, go back, and nothing can be done. I don't think he is not bad person but I don't understand his service mind.

It's not been 3 months and 5 months since I changed my tire, it's only been 2 weeks. There's also a warranty, so I don't understand this kind of thing.

I can't wait to get out of this problem. If you want a picture, I will upload it. I hope the deal with Bob Jane, Australia's largest and most recognized company, will leave a good memory.

On Tuesday I arrived at 7:45am to drop my car off. The store window has a sign to say that they open at 7:45. There were two staff members inside who ignored me and kept me waiting until almost 8am. A male opened the door and did not greet me, simply ignored me. I walked to the reception desk and the young lady also didn’t acknowledge me. She was… Read more

rude and unfriendly. One of the male staff walked behind her as I was checking my car in, and used “f-word” a number of times. Although you had the best price, your customer service is extremely poor and it would be nice to receive some basic manners and customer service. Very disappointing experience.