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Bokyna

Bokyna

 VerifiedABN: 21636622627
Bokyna
4.8

386 reviews

Positive vs Negative
94%6%
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Sizing ?
  • Very small
  •  · 
  • Slightly small
  •  · 
  • True to size
  •  · 
  • Slightly large
Product Appearance ?As advertised · Not as advertised
386 reviews
5  Annabelle  · Comfortable stylish sandals, I love that I can wear them in the water. Absolutely outstanding customer service
5  Fiona  · Love them, very comfy, I wore them on long days overseas without issue. True to size and go well with shorts or dresses.
5  Darleine Sturges  · Very comfortable and stylish sandals. I would definitely recommend these sandals
5  Lucy  · The order was here within a few days and the sandals are great. A little tricky to first get on but very comfortable.
5  MalB  · Bought 2 pairs of Soulmate sandals as I love the design of the straps on those and the soles are comfortable/ thick enough to walk in all day.
5  LP  · My sandals arrived promptly. I’m very happy with them. Very comfortable and look good.
Corina R.
Corina R. NSW
   Fair Incentive

I have a long and narrow foot so this fitted perfectly. The straps are comfortable and soft against your foot - you hardly feel you are wearing anything. I had to have the elevate style as this was the only shoe long enough for me. Why does there have to be almost a 2cm difference in length from the classic style? Show details

Ask the reviewer
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Elizabeth M.
Elizabeth M.
 

I am extremely disappointed with BOKYNA, and I deeply regret purchasing from this company. I ordered two pairs of sandals for £52.81. Unfortunately, neither pair fits properly. One pair is extremely narrow, while the supposedly WIDE model has straps so tight that I cannot comfortably get my feet into the sandals. Neither are comfortable as… Read more

annunced and materials are cheap!

Both pairs are completely new and unused.

I contacted customer service, explained the problems and provided photographic evidence. Despite this, BOKYNA repeatedly refused to cover the return postage or provide a prepaid return label.

Yes, their website states that customers are responsible for return shipping to Germany. I acknowledge that I should have checked this more carefully before ordering. I genualy thought it was a uk based company! But sandals are made in Thailand and send from Germany! I never imagined the financial consequences of returning two pairs of sandals.

Royal Mail quoted me £35 at the Post Office. When I tried arranging the return online, the total came to £27.52, including £17.57 in customs and handling charges, even though I declared the parcel as returned goods.

That means spending more than half the original purchase price just to return two pairs of sandals!

And what did BOKYNA offer? A discount code towards a future purchase.

Seriously? After this experience, why on earth would I want to buy anything from this company again?

I spent hours exchanging emails, taking photographs, preparing the parcel, completing customs forms and trying to arrange a return. All for two pairs of sandals that I cannot wear. No one with wide or sensitive feet could wear as this are terribly made.

I understand that return policies exist, but this experience has been incredibly frustrating, expensive and exhausting.

My advice: THINK VERY CAREFULLY BEFORE ORDERING FROM BOKYNA, especially if you live in the UK. If the sandals do not fit, returning them could cost you a substantial proportion of what you paid.

I have decided not to waste another penny returning them. I would rather throw them to the bin.

£52.81 wasted. A completely dissatisfied customer. I will never purchase from BOKYNA again. Or on line for that matter.

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Sharon G.
Sharon G.
 

Ordered sandals online and arrived promptly. Straight from post office, I tried them on and my foot arch was too high, so could not get them on, even without my orthotics. Emailed that day to ask how to return. A few days later was sent an email with a video showing how to put them on- still unable to fit them. Returned another email… Read more

politely asking how to refund. Several days later I got the reply. Accomplished all requirements- take picture, package exactly and track postage.

2 weeks later still no refund. Contacted again can’t find them in warehouse even though I sent through tracking screen shot to say they arrived 7 days earlier.

Received email to say once found they would email when refund coming. Now 5 days later and still nothing.

My advice avoid this company if you are unsure about these hitting your feet especially if your feet are wider or you have high instep or wear orthotics.

Very poor customer service and no way of speaking to anyone.

Very disappointing .

Reviews with attachments

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Joanne S.
Joanne S.
 

Size is perfect at 8.5, I bought wide sole and it's slightly narrow in the arch but I'm very happy. They look very stylish even in casual wear or an evening out Show details

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Beth
Beth QLD
   Verified

Perfect fit,I could wear them all day in the garden, and out to the shops and feel pretty. thankyou! Show details

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Tiani
Tiani QLD 2 posts
   Fair Incentive  Verified

I absolutely LOVE my new bokyna sandals. They are so comfy I wear them most days! I have prepped my cart for a few more pairs I love them so much... So easy to find what I wanted. And plenty of wonderful colours to choose from! Also very easy to work out shoe sizing AND the shoes are adjustable! Just simply slide the ties around to suit your foot shape... Amazing. Show details

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Libby T
Libby T
   Verified

Loving my new summer sandals for work. We have just recently changed our work uniform tops to blue, hence why I selected a blue pair. Very comfy when I go for a quick 1km walk on my tea breaks. Show details

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Bek
Bek 2 posts
 

I have now purchased three pairs of Bokyna sandals two for myself and one for my daughter and we absolutely love how comfortable and high quality they are! Show details

Latest follow-ups

Ann
Ann 2 posts
 

comfortable to wear on short walks or beach, but from a personal experience I walked in them all day for shopping and even though orthopaedic, my back was killing me at the end of the day. Perfect fit, delivery service impeccable. Show details

 Follow-up  · Good morning, In regards to your questions answers as follow: Went for coffee with a friend, walked around for awhile, comfortable to wear. When I wore to go shopping for a longer period, grocery shopping etc...maybe 2 hrs or so, couldn't wait to get Bokyna off, lower calves felt heavy, sandal felt heavy. I have lower back issues and due to have… Read more

Tracey
Tracey 2 posts
 

These are more comfortable than I thought they would be however take a bit to get used to the rope support for the arch. Love the colour and will consider buying another pair. They are definitely for a slender foot rather than wide. Show details ·  1

 Follow-up  · Still find these comfortable and supportive and have also bought a second pair in plain black so I can wear the to work and dress up my jean shorts outfits. Good grip and no issues with durability to date.

Nadine
Nadine SA
   Fair Incentive

Great product. Return instructions were easy to follow. Suggest getting free return postage. The sizing is longer than a standard Australian sizing. Need a white arch support shoe. Great for long skinny feet. Thank you. Show details

 Follow-up  · Haven't received my refund from a pair I returned due to being too big.

In-depth reviews

Toni
Toni SA 2 posts
   Verified

Bokyna Touch - comfortable from the first wear – I wore my new Bokyna Touch sandals for the first time recently, and was very pleasantly surprised. They're not my first pair of Bokyna's - I have a pair of Soulmates, Freedom & Waves. But I spend most of my time either barefoot or in minimalist shoes, so I find even the small heel on those annoying after a short period of time. When I first put… Read more

on the Touch, I was a little concerned. They felt a little tight across my foot (my foot is 9.4mm wide) with the straps in the loosest formation. But after an hour or so, I didn't notice anymore. The sole is lovely and flexible and the straps ensure it stays with your foot as you walk, so no flapping around. Once on, they don't tend to move around at all, which is lovely - a lot of sandals I have seem to want to go sideways out from under my foot (I'm guessing that's more me than the shoes, but still nice when it doesn't happen!). So after 5 hours of walking & shopping, my feet felt great, no hotspots or discomfort. The Touch have quickly become my favourite Bokynas - can we please now have them in all the pretty colours???

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BackstageRebel
BackstageRebel NSW 65 posts
 

Shockingly Bad Exchange/Returns & Terrible Customer Service – I own several pairs of these and while I think they are good shoes, my most recent experience makes me recommend erring on the side of caution - particularly if you're unsure on sizing). I purchased a pair for my friend as a birthday gift, but the sizing was wrong. I purchased them on sale (the sale was the only reason I purchased as a gift as… Read more

they're very pricey), but when I asked to exchange them Bokyna were extremely inflexible.

They will only refund upon receipt and expect the customer to re-purchase. It is not worth me exchanging (no support on postage returns - costing the customer an extra $10 each way to return and re-purchase) - their policy is greedy and does not encourage me to continue supporting them as a return customer.

I frequently buy online from many companies, and I've never encountered a company so inflexible. The fact that I'm a return customer meant nothing to them, which I was hugely disappointing - as I mentioned - they aren't cheap.

At the end of the day, I won't be buying from them again.

(After reading the reviews I'm glad I've opted not to return them and instead attempting to sell the purchased pair on marketplace. It's clear that I wouldn't have received any refund).

Shannon
Shannon NSW 7 posts
   Verified

So comfortable and stylish – I bought a pair of the Seastar style sandals in Navy Zebra last year (during a half price sale) and loved them so much I bought another pair in the Black Friday sales this year. Last year I bought a size up and found they were slightly long. Still comfortable but a bit long at the back. This year I wanted to have a leather sole instead of cork… Read more

(as it does look a bit dirty where my foot is) and liked the look of the toe loop, so bought the SoulMate in turquoise. They are slightly tight, as they usually are at first, but I bought my actual size and they are spot on for fit. I also accidentally ordered the wrong colour (I had two in my basket and accidentally deleted the wrong colour). I got in touch with Bokyna customer service and they replied to me within the hour and sent the colour I wanted. Was very impressed with their friendly service.

I thoroughly recommend these sandals as a more stylish alternative to thongs. They last really well and are super comfortable once you break in the rope a bit.

I also received mine only 3 days after ordering!

Positive reviews

Hannah B.
Hannah B. QLD
 

Best sandals ever. It feels like I’m on vacation everytime I wear it! I normally pair it with jeans or linen pants sometimes dresses. Actually goes well with everything. I already have 4 pairs . I gave one to my mum and she loves it too. I got 2x elevate and 2x the normal sole.

Dee
Dee
 

I havent actually worn these yet as it’s too cold here in NZ at the moment. When I tried them on, they were very comfortable and I loved that they had the arch support in them. They seemed really comfy and I’m looking forward to being able to wear over the hotter months. Show details

Tash
Tash 4 posts
 

So very happy with my new sandals, fit like a glove, look amazing and are good for any occasion. They arrived in good timing and were left in a safe place. Thank you very much!!

Negative reviews

Lindsay T.
Lindsay T. 3 posts
 

No refund no reply – I returned these sandals the same day I received them. Almost 2 months later I have not received a refund (despite providing proof of delivery from Australia post) and they are not responding to emails. Do not purchase. You will not be able to return.

Total well-being convert
Total well-being convert SA 5 posts
 

Meh - nice sandals but not great – They are nice shoes but the sizing is much smaller than the guide states and they say they don’t have the ability set up to swap sizes….which seems a bit like another online only shop avoiding customer service. My daughter will likely grow out of what should have been a size larger in a couple of months so super frustrating. I feel like the quality doesn’t match the price too - I doubt they would last long anyway tbh

Sarita Ellison
Sarita Ellison NSW 4 posts
   Verified

Very hard to get on – When I first tried these on I could not get the heel strap on my feet at all. I was quite annoyed as my feet are average sized and when I reported this to Bokyna they said they couldn't send me a return label as there was nothing wrong with the strap sizing. I was going to return them at my own cost but tried them on again on a cooler day and… Read more

managed to get them on. Once they are on they are comfortable, but it is a real struggle to get them on every time.

Recent reviews

Kate
Kate 9 posts
   Verified

I bought a pair of Bokynas. They were dispatched and arrived very quickly. I fell in love with them. A style I liked was only available for wide feet. I emailed Bokyna with a question and received an answer within hours! I was very impressed. I then went online and ordered 3 more pairs. Arrived quickly again and love these just as much. Look… Read more

great and are very comfortable. I've had lots of people admire them. Just wish they made all styles in all the different sole types and colours.

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Helen L
Helen L
 

I am very happy with my ordered product. I purchased the first pair of instep support black sandals and then before they had arrived to me, I ordered a second support pair in a different style and colour. There was an initial hold up in delivery of my first pair which was a problem through the courier my end. The second pair arrived on time. … Read more

The service - admin end has been prompt and seamless. Great product which is very comfortable - I'm a happy purchaser .

Gail
Gail
 

I know have 2 pair of sandals , I love them. They support my feet with giving me so much freedom. I do not like shoes of any kind but find these perfect. Service and communication was great. Show details

Ailia
Ailia QLD
 

Both sets are amazing but the only issue I’ve found is the braiding on the elevate sandals rubs against the inside of my foot but I’m using a gel pad to elevate any issue. But I absolutely adore both sets and wear the Seastar sandals every day, I can’t wait to purchase again. Show details

Lsh55
Lsh55
   Fair Incentive

Love the eco friendly bag with no plastic packaging. Shoes are comfortable though take a little while to break in, slightly narrow footbed similar to converse. I like the cork base but I am keen to try the arch support ones with my next pair! Show details

Julie S.
Julie S. NSW
 

I bought 3 pair's 1 for me and 2 daughter's for Christmas presents and we love them beautiful colours and really comfortable. I'm really happy with them and my girls love them. I will definitely be buying more. Thanks so much. Show details

Laura
Laura ACT 3 posts
 

Whilst I love the sandals, my second pair took over 2 weeks to reach me. My first pair arrived within a week. I did contact the company, but it still took days for my order to be processed. Still, the sandals are extremely comfortable and look great! Show details

 Follow-up  · I've bought another pair of sandals since writing this review, and the processing and delivery was much faster - I received the shoes within a week. Maybe a skeleton staff was on over the Xmas/New year period? As I now have 3 pairs of these sandals, in different styles, I can totally recommend them for total comfort and style!

Rochelle T.
Rochelle T. 2 posts
 

Really nice. Comfortable. I'm getting so many compliments from my friends asking where I got my lovely shoes! Fortunately I didn't trust the ai recommendation of size 9, and ordered my usual size 8. Great fit. A 9 would definitely have been too big.

Maya
Maya
   Fair Incentive

These are so comfortable! I've been wearing barefoot shoes for years, but never had barefoot sandals that were comfortable enough to be wearing all day - however, these ones are so comfy, I can wear them all day long - easily. The straps were a tad tight to start with, but the video was very helpful and showed how to adjust them and it was just perfect.

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