Bonds

I requested an exchange for the same items in a different size, as they were purchased as a gift and unfortunately exceeded the 60-day exchange policy due to an overseas trip. As a loyal customer, I was very disappointed that my request was declined, especially given that this was a simple and reasonable exchange. I never asked for a return or… Read more

refund—only an exchange for the correct size. I believe a little flexibility and consideration for loyal customers would have gone a long way. It is very disappointing to feel that my loyalty and circumstances were not taken into consideration. Overall, I found the response quite disappointing and lacking in customer care.

I brought bikini undies for my daughter, 5pk and they are awful quality. Very cheap and very see through. A lot less material. I have an old pair of bonds bikini undies from 20 years ago and the quality is amazing. Yep 20 years and there are no… Read more

holes, no rips. Bonds quality has gone down extremely and prices have increased. When greed takes over, quality comes down. Even the socks are very different, very thin and the sole wears out quickly. Don't waste your money.

Purchased 6 pairs full brief cotton underwear in size 18. When I wore them, they were so tight around the waist & legs that they pressed into the flesh, & literally made me feel sick. I persevered hoping that with wear they would stretch but no… Read more

luck. I now find out that Bonds has changed their sizing (is the new sizing to fit small Chinese/Vietnamese people?). The quality of the materials used is very poor & thin as well. It deteriorates after a few washes. I have been wearing Bonds products since birth (I’m 65). My parents grandparents & my children wore Bonds products. So disappointing & a shame that was once a great company has degenerated to producing rubbish & it’s not cheap.

I bought a tracksuit from which after a couple of wears was found to be defective, I emailed Bonds 3 times, nobody ever bothered getting in touch with me to find out what my complaint was about although I did mention in my emails that the material… Read more

was peeling. It has been now months and still no reply, just as if nothing ever happened. I had better quality tracksuits and cheaper from Kmart, and this is where I will go back in the future. Bonds can now go and jump.

I just want to say the Bonds Outlet in Forest Hills. Is the best the young ladies in the store was so polite n friendly. I suffer a mental illness n bad anxiety full of tattoos. N never did the judge or treated me with disrespect. Their names are Bonnie n Charlotte thank u so much. U made me feel good. Keep up the good work. I didnt buy another… Read more

but the store was so bright clean n beautiful. It was so welcoming. PS. Pls BRING BACK THE RIB ITSY BIT UNDIES. SORRY IF THATS WRONG

Just want to say I had the most fantastic customer service experience at the Bonds Bayside store. I went in looking for a particular item which I couldn’t find, staff member Noel was so helpful and went out of his way to source two pairs of pyjamas I was looking for. I was blown away with how genuinely kind and helpful he was and went above my… Read more

expectations. He took my details and called me back the next day as soon as the store opened like he said he would and organised my items to be held at another store to be transferred to my address for free. I went the next day to the Frankston store and the lovely staff member Bee was also so sweet and welcoming and finalised the transaction for me. Within an hour I got notification that my items were being sent with Australia post. I’ve never written a review before, but the customer service I was shown was incredible and the two staff members deserve recognition for their genuine customer service. Thank you so much Noel and Bee from Bayside Bonds, I very much appreciated your help and was impressed with how kind and great at your job you are. Will definitely come back in store to see you again!!

Outstanding service – Grace from the Bonds Castle Hill store is very friendly, helpful and focussed on the customer needs. Grace went above and beyond to help me with my needs. If you are looking for outstanding service, look no further than going to the Bonds store at Castle Hill. Show details

Never again will I bother buying Bonds. Underwear was out of shape within a few weeks and 3 orders in a row for another product have been refunded due to "no stock", but despite this the product is still advertised as buy 2 and get 25% off. Crap quality, useless website, and false advertising. Show details

Terrible quality garments and Terrible choice for the face of Guy Front. Wont be wearing anything bonds ever again, and have started throwing out all my wife's and kids bonds garments too. Show details

Bought online from the Bonds store, and paid via PayPal. Almost immediately received a “bot” phishing phone message claiming to be from PayPal, that my PayPal account had been hacked. I suspect that there is some malware in the Bonds servers that is scanning for PayPal transactions.

Used to be a quality product, not so anymore with quality steadily deteriorating over the years, add to the that the ridiculously slow processing of orders, we are talking weeks before it even makes it to Australia Post, it's a big no from me

Usually buy everything online. Went on a rare shopping trip and walked by a Bonds outlet. Found a pair of trackie pants that fitted well. Sales lady was very bubbly and excited to tell me they were on sale. How exciting! Wore them once and they stretched right out of shape in under an hour. My kids lived in bondsuits as babies in the 80’s. My… Read more

hubby and I both lived in bonds undies. Not anymore. They are absolute cheap rubbish at exhorbitant prices. Better off shopping at Shein or Temu.

Will never buy bonds again! Have always been a loyal customer of bonds, however. Recently all the socks and jocks are just rubbish prone to holes within weeks ,unlike the days of old ! Am wondering how a company can possibly decline so rapidly .

In the past Bonds underwear used to last for years. In recent purchases, holes will start appearing within a few months. I’m quite disappointed with the lack of quality control from what used to be an iconic Australian apparel company.

Track suit quality has declined dramatically. Quality is total garbage. Trackies purchased over the years would, with minimum wear and moderate washing, get six or seven years of use. Trackies purchased in late 2024, with the same wear and washing, after 18 months are literally covered in holes and falling a part. makes a lie of this corporates… Read more

claim of sustainability. Fast fashion is not sustainable. They are just interested in the consumer buying more product and increasing their profits.

I have had very satisfactory experiences at the Bonds store in Robina Town Centre QLD. However, today (1 pm,18 May '26) at the Bonds store in Paddy's Markets (Sydney NSW), I had a less-than-satisfactory experience. I was struggling to find what I wanted; the Mens' t-shirts were not well organised. When I eventually found the one I wanted (heavy… Read more

duty, black, size L), it was right at the back of the rack, in a corner, behind other non-t-shirt items. There was visible shop soiling along the edge that had been resting on the clothes hanger, and worse, sitting on the clothes hanger for so long, a hole had been worn through the fabric on the tip of the shoulder. I took it to the sales assistant, who up to this point had been ignoring me, and I said this was what I was looking for but this one, obviously, was defective and I would not be buying it. She did not seem interested, shrugged her shoulders, and went back to what she had been doing. She did not offer to try to find one for me in saleable condition. I will not be bothering to visit Bonds at Paddy's Markets in the future.

I am shocked a product like BONDS has gone downhill. Quality and width of elastic on underwear’s in hardly few months has stretched. Also they have made the waist band elastic smaller to save money! I have followed washing instructions. BONDS doesn’t want to help. Goes to show the poor customer service. Today I received an sms giving me 50 bonus… Read more

points? such an insult. They are missing the point I need a replacement for the inferior product. I DONT NEED BONUS POINTS. I REPEAT SEND ME A REPLY PAID I WILL SEND THE POOR QUALITY UNDERWEARS FOR A REFUND OR REPLACEMENT. I CAN SEE THEY DONT CARE.

At the end of last year, I purchased quite a bit of clothing for my elderly mother from Myer. Among them were six pairs of Bonds Cottontails Full Briefs (which is all she has ever worn). I would have bought more but it was all I could get in her size (22). I am now glad I was not able to get more because it has been a very disappointing… Read more

purchase. Within eight weeks of purchase, three of the pairs developed holes in the fabric and were coming apart at the seams. I examined all the briefs I purchased and noticed that, according to the labels, the ones made in China were the problem. The ones I purchased that were made in Indonesia are fine. When you compare the fabric they are made of, there is a distinct difference in quality of fabric which was not apparent until after laundering. Needless to say, I am very disappointed, given that I paid $17.99 per pair, which is not cheap. Bonds used to be a good product when they were made in Australia. Such a shame they compromised the quality by moving manufacturing offshore. I do not expect to pay $17.99 for cheap rubbish from China which deteriorates after a few washes.

I placed an order on the Bonds website and after nearly two weeks it still hadn’t been shipped. I had to chase them up myself, only to be told that they couldn’t fulfil the order and would need to cancel it and issue a refund. What’s frustrating is that I shouldn’t have to be the one following up just to find out my order can’t be supplied. If… Read more

they knew they couldn’t fulfil it, they should have contacted me and processed the cancellation proactively rather than waiting for the customer to ask. It makes you wonder how many orders might just sit there if customers forget about them — which is very common with online shopping. Payment gets taken, but no goods are shipped unless you chase it up. Really disappointing experience and very poor order management.

Has anyone else noticed a decline in the quality of Bonds underwear? I remember when a pair of Bonds boyleg hipsters lasted for nearly three years before they would stretch out of shape but they'd never get holes in them. The last two years every set I've purchased has lasted about three to six months before getting holes in them, requiring… Read more

replacement. This is typical of companies these days. Reduce the quality but hike the price. This way you have to replace your knickers every three to six months as opposed to nearly three years which earns them at least six times more the profit, probably more, simply by reducing the quality of the product. This is a well known marketing scam that started over a hundred years ago with the light bulb - they figured out by reducing quality and ensuring the light bulb burnt out faster than the original bulb did that sales would increase and since then companies all around the world have copied this business model . I'm disappointed that Bonds have followed in the same footsteps. I believe this marketing technique is very dishonest.

One of the rudest most unprofessional companies in existence. Bonds sent me complete wrong order, asked several times for a postage paid return label so I could send them back they refused. Asked for my order to be sent and they refused. They send me about $200 worth and I had ordered $20 worth. Tried to do the right thing and return. After may… Read more

emails with customers service getting no where. Lodged a complaint, the person who manages complaints only concern was photos of wrong order to show warehouse and that customer respectful to staff. What a disgraceful bully of a company. Horrible culture, had to fight to get the correct order sent and in the end gave the wrong order to st Vincent's as bonds just too st^pid to provide a return postage label. Very odd approach to customers, they just dont care.