??!
1 photo
Boohoo
2.0 from 1,177 reviews

See the Best Footwear Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
137
4 star
117
3 star
74
2 star
153
1 star
696

Be careful

published
Product Quality
Sizing Very large
Product Appearance Not as advertised

Lawrence A.

Lawrence A.South East Queensland, QLD

Stay away

published

We ordered something required by a particular date. They were going to deliver several days after their specified date and so we had to cancel and now in a bun fight to get the delivery fees refunded. Absolutely pathetic they say they have tried to call when they let it ring once and hang up etc. typical faceless internet company that are full of crap. Stay away

TONY

TONYSouth East Queensland, QLD

  • Verified customer

Absolute Rubbish ----

published

They offer express post for $15 --- within 5 business days .... Don't believe it ... Took almost 2 weeks to arrive ... Came from nsw but they insist customs held it up and it came from uk .... Here's a pic to say where it came from on the postage sticker ....

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers
Melly

MellySouthwest, VIC

Terrible Quality Terrible Service

published

i Bought two dresses. The first meant to be a 10 was easily a 16!! The material was see through. Looked nothing like the pic online.
Second dress oh my god!!! The colours of material were completely different, looked nothing like advertised, was very poorly made.
These were not all that cheap!
I have sent back and have items tracked and they arrived over a week ago and they tell me it has not arrived yet I can see that it has!

Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
See all answers

Pasquita

PasquitaMetropolitan Adelaide, SA

  • 2 reviews

Big disappointment

published

Dress at least one size too large for me. Can't contact a human to speak with. Have to return garment.
Now have paid AU$15.94 postage costs - nothing to show for it.

Product Quality
Return Claim MadeNo
Sizing Very large
Product Appearance As advertised
See all answers

Kate

KateGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great prices, fabric quality accordingly

published

Plenty on offer. Delivery was reliable and good. Dresses were good, but fabric is not perfect, but I didn't expect this for a $18 dress. Return service worked very easy.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers

Never buying from them again

published

I Ordered a dress for my works Xmas party and it is completely 100% see through! Waste of money!! I Cant return it as it arrived over 28 days ago.

Product Quality
Sizing Slightly large
Product Appearance Not as advertised

Sushmita

SushmitaSydney, NSW

Perfect dress

published

I am absolutely thrilled with my maternity dresses.So much happy with my dress..Thank you so much bohoo, delivery right on time. I loved every bit of my clothes, going to order more on future..Thank you Bohooo

Shipping
Sizing True to size
Product Appearance As advertised
Breadlover

BreadloverMoruya

  • 3 reviews

Terrible Experience. STAY AWAY!!

published
Product Quality
Shipping
Return Claim MadeNo
AnnaY

AnnaY

  • 2 reviews

Think carefully before u buy it

published

I bought some clothes when they're 50% off and an addition of 5% for student. The clothes weren't that bad but it can improve better, such as the sizing and the material. Total price for three pieces (with ~$6 shipping cost included) were about $37. I returned the dress and pant because the material was so thin, had to paid an additional shipping price for ~$8-$9. Wasn't a great experience.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
See all answers

Zoe love

Zoe loveGreater Melbourne (Inner), VIC

  • Verified customer

Be aware of this company and the return policies

published

Boo hoo has a dissatisfying return service.
Be assured that they will be dishonest about receiving goods
Take heed to pay for registered post.
They do not follow the terms and conditions of return that they state.
Never again Boo Hoo
Owed me $270 paid me two seperate transactions of $75 & $14 after numerous emails
Terrible customer service.

Return Claim MadeYes
Product Appearance As advertised

Leslie

LeslieGreater Melbourne (Outer), VIC

  • 2 reviews

Quality and sizing not the same

published

So many items, navigation easy. Just unhappy as the type of material is not a part of the description. Worst of all is that sizing, 22 is a size 18 in dresses and jackets. Shipping is 5-7 business days.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers

Sasha

SashaMetropolitan Adelaide, SA

  • 2 reviews

Careful when placing larger orders

published

Boohoo will only allow you you to return a maximum of 5 items, so don't place larger orders if you think you may need to return some items. Returns from Australia cost approx. $9.00 to post the return. Also, fabrics don't always appear in real life as they do on the screen, you can be pleasantly surprised, but also very disappointed.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers

Tee

Tee

  • 3 reviews

Bought a 12 for a size 10 body...still too small and now they want return postage! Dodgy cheap clothes.

published

Bought a pair of overalls. $30 plus $8.99 postage. I am a 10 so I bought a 12, wanting them to be a bit baggy.

When they arrived, they were that tight, I could not even do up the side buttons and Boohoo want $8.95 postage to return them?!
I ordered the correct size, their cheap nasty clothing is marked wrong. They are more like an 8!!
Don't buy from this company!

Product Quality
Return Claim MadeYes
Sizing Very small
Fay D.

Fay D.Tasmania

  • 10 reviews

Terrible quality

published

The pictures look great you purchase and the fabric is like sandpaper. Save your money. I have never ever purchased from them again. I purchased online. Its no better than fake low standard Chinese junk

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
Sofia29

Sofia29Sydney, NSW

  • 2 reviews

Rude!!

published

They are so rude! Everytime i order something theres always an issue and when u try chase it up their customer service is so rude, always an issue evertime i order.

Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers

Emma

EmmaSouth East Queensland, QLD

Waste of time and money.

published

Paid double for Express Shipping which the site said takes 3-4 days. Didn't arrive till after 7 and the quality was utter crap anyway. Postage charges are not refundable either! All of my emails were ignored never buying anything off this company again utter crap from start to finish.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers

Tyler Kunyik

Tyler KunyikVictoria

  • 4 reviews

bought on Friday and arrived monday

published

Saved over $100 and got good quality well made clothes from an simple yet engaging online store. Bought them on Friday arrived Monday morning, UK to AUS that's outstanding and I didn't even get express postage.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Stevie

StevieCentral West, NSW

Love Boohoo, I shop here all the time

published

Love boohoo, I get all my clothes from here, great products for the prices you pay for the items, Cant find many nice stores in Australia with clothes like theirs or similar unless you want to pay 10x the price. Love it

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
See all answers

LenaBean

LenaBeanPerth, WA

  • 2 reviews
  • Verified customer

Great value and styles

published

I've purchased from this website 4 times in the space of 5 years. They now have an app and I prefer using the app over browser. The clothes styles and variety gets better every couple of years, sizing is a tiny bit off - if the dress is designed to be tight fitted or body con style, I've learnt get the next size up. Besides that very very happy with Boohoo.

Product Quality

Page 1 of 59

Questions & Answers

crack n.

crack n.asked

how do i contact boohoo?

No answers

crack n.

crack n.asked

i ordered from boohoo yesterday and i was gonna look at my order today and it says you havent placed any order yet but the money has gone off my bank account. Any help?

1 answer
Ennaihr
Ennaihr

Check your email. Chances are you placed an order before creating an account which is why it won't appear on there. They would've sent you a confirmation email or an email with the tracking number. If you want to keep track of the status of your shipping, just go back to that email and select 'Track Order'. It's tedious and annoying but it's the only way. HTH


Pheebs

Pheebsasked

How long does it take to process orders? I fly to the UK on the 13th of December and need it by then. I ordered it this morning, should I get it by this date? Thanks.

1 answer
Leslie
Leslie

Yes you should have it a day or 2 prior to the 13th at the very latest.


Get an answer from our members and Boohoo representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.