Reviewer Photos & Videos
I thought I'd give boohoo a try but it was a mistake that I'll never forget
Extremely unprofessional not sure how these people are still in business, literally the worse experience ive ever had with online shopping, I have been chasing my refund for over three months and my issue has not been resolved yet, seriously!!!
Worst Clothes EVER
Worst Clothing I have ever brought I had some faith going into this but when I received the items they were absolutely shocking not to mention nearly everything was see through!
Never again ordered different style of dress and set when I received my items nothing like on the photos the quality are not good the style are so different and I ordered same sizes but they are different size some are so big. I wanted to return but they said I can’t! Never again so disappointing!
Dont order on this dodgy website with poor customer service
Inaccurate sizes and damage items. And when you return the item they will ask you to pay for the postage fee which is very unfair. Its bot your fault for your item to be damage. Avoid this online shop and save yout time and money
Not Worth The Risk
I ordered a few times from Boohoo Australia, and all went well. But then an order I put in stated it had been shipped. Tracking number provided and carrier stated no parcel was picked up.
Impossible to contact Boohoo and get a straight answer and refund.
Quality is not great, purchased some pregnancy clothing but already have holes in the leggings and I got like how they are made, asos maternity is much better. will not be purchasing again.
Very bad product quality, bad size
I ordered 10 items and I had to send 8 of them back coz they were either too small, too baggy and the overall product quality was crap. Worst thing is that there is a 15$ return postage fee that is ridiculous. They are scammers.
Nothing but frauds
I’ve been a long term customer of Boohoo’s and I have finally deleted my account with them. They fk my order TWICE then expect me to pay for postage to send the incorrect item back then tell me they don’t have the product I want, I won’t be getting it and expect me to pay $15 to return the wrong item anyway. I received an order after their scam encounter where the zip is already broken. It’s cheap crap though so I don’t feel bad throwing their broken crap or my loyalty to them in the bin. THIS IS FALSE ADVERTISING. Boohoo is committing a crime ...by selling us crap that doesn’t match the pictures and won’t lift a finger to help. I can’t wait to watch them go out of business and I hope every employee in customer service suffers harshly for it. The most useless customer service team I’ve ever encountered and they’re just as crooked as the business they work for so yeah, I hope unemployment means they end up living on the streets and potential death. I’m not apologising for hoping a shady business and everyone involved suffers for ripping off thousands of people, especially those of us who HAVE been loyal and are going what the fk is happening to this brand. Boohoo was never like this and I never batted an eyelid when things were a bit cheaply made because of the price (Loose threads, bad fabric), now their entire headquarters can burn down with everyone in it as far as I’m concerned. You’re just gonna send people whatever you feel like and think it’s all gonna be ok just because there’s a little money trickling in? That’s cool. Enjoy the feral dogs eating your corpse when your business goes under for fraud and false advertising along with god only knows what else and y’all end up with nothing. Can’t wait to see the crap hit the fan, anyone else want some popcorn?
Never received my order
I never received my order. I got no information about my order and when I asked about my order they told me I that they will not do anything. They never even shipped my order I paid $100.00. I Would not shop at this brand. I am very disappointed that they did not want to help me resolve my ongoing order, their customer service was extremely unhelpful to my order.
I wish I listened to other reviews !!
The site is great, easy to use and everything looks to good to be true. I had low quality expectations due to the cheap prices however the quality of clothing was unwearable. I ordered 3 size 32 shorts, 1 was tiny, 1 was perfect and one was to large. If you shop at Boohoo expect to be disappointed and that you will be paying $15 to return the junk back.
Order was completely different as described, Horrible counter service.
I spent quiet a bit of money and every single item was wrong.
I ordered two pairs of size 7 boots and got both pairs on an 8 one were legitimately just sneakers nothing like the picture (were suppose to be quiet a taller boot) witch was clearly edited. I kept one pair and just gave them to another person but since leant they haven't worn them but the shoes is so narrow its just not practical to.
I specfically placed my order to get the jeans. two pairs in 'mid rise' however both were the exact sizing as a pair of extra high rise jeans that I...previously brought from here. both were about 5 inch above my belly button not at all mid rise. I sent them back so can't comment on quality however the previous pair I own from the site did last but are extremely stiff (no matter how you wash them) witch is pretty uncomfortable. I also purchased a grey and white tie dye shirt, although is is a decent shirt it was mainly white and yellow with just a small patch of grey (I understand tie dye can differ on every item but the photo/description online didn't have any yellow at all) I reached out on watts app per the website, originally to ask what I should list as reason for return because none of the option fit and didn't want it to be a problem later witch they didn't help with at all. then spoke to four different people all of witch clearly didn't read my messages/ only asked me unrelated things or questions I answered till they eventually stoped responding. I was never rude or aggressive at all. I then emailed them every possible detail about the item/what I got how it was different sizes colours ect to witch they all they asked was for me to reply with what I wasn't happy with/ what items were wrong (basically the info in message I sent) I again explained it they refunded me 3/5 items I returned (paid for by me). they have a guaranteed 24 hour response time but have ignored every email iv sent since the parcial refund 5 days ago.
Poor quality and refund process is a nightmare
The dress I ordered on Boohoo was $60 and it definitely wasn't worth that much. It was very poor quality and the zip was on the verge of breaking. I requested a refund and had to send photos and videos to prove the dress was faulty. I was shuffled between email, website chat bot and Facebook, starting the process anew every time because each person couldn't view the video. When I asked for a code for the postage I was told to prepay for the postage and would be reimbursed with a photo of my receipt, when I submitted my receipt they said I didn'...t quality for a refund because I 'hadn't paid anything' (because it was prepaid). Definitely don't shop here if you think you might need to return, return postage is $15 which is ridiculous and everyone is extremely unhelpful.
Dishonest product depictions
None of the items I bought recently looked anything like the pictures on the models. And I don't mean they didn't look on me like they did on the model. They were straight up different colours and materials. I wouldn't trust this company as far as I could throw the package.
If you're thinking of buying from them, just be aware that it's a bit of a pot luck as to what you'll actually receive. Customer service left something to be desired too.
Overall, not worth your time. Maybe try on of the many other online clothing giants first.
So basically, what you see on the models, is not what you will physically recieve. Nothing, not a single item looks even remotely the same as the pictures. What you physically recieve is inferior, different fabric, different colour, different cut, different patterns. You may as well order from Wish.
I purchased 3 pairs of shoes, I recieved 3 different sizes. Only 1 pair was the correct size. I recieved the correct UK size that reflects a US 7. The other 2 sizes were a US 5 and a US 9. And this was AFTER I confirmed at least 3 times with them t...
1 Order Split Across 2 Deliveries. Charged $30 for Returns. - Discounted Items are Charged Full Price after Check Out
I ordered only clearance items and after checking out, I realised that i was charged full price.
I double checked all items in my cart, before checking out and it showed the discount prices, then my receipt showed how it charged me full price.
They sent out the items across 2 deliveries, even though it was a small order (Which I received a day apart from each other) and now they want me to pay a $15 Return Fee for Each Bag ($30 Total)
I tired to Fill out the Returns Form and it says it doesn't recognize me. So i had to email them to ask for help.
They used to be the Best a couple of years ago
Questions & Answers
I've brought a puffer coat for32pounds I need to exchange for a smaller size but I see the price has gone up can I return for a smaller size at the same price m Mathews
What do i do if my order number or email address is not recognized by boohoo?
Where are your clothes made
Get an answer from our members and Boohoo representatives
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Ugg Boots|
|Clothing Type||Activewear, Formal / Cocktail, General / Everyday, Plus Size, Swimwear, Tradie / Workwear and Wedding Dresses & Bridalwear|
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