Boohoo

Customer service goes round and round in circles, hoping you'll get frustrated enough to walk away without a refund. Took 3 weeks to get mine and I had to escalate to paypal to get it looked at, otherwise I doubt i would have gotten it at all. Worst shopping experience ever!

If i could give them a negative star i would! Dont do it, dealing with this company has been painful. Run if you need to return anything, this trash based company will try to do whatever it can to rip you off. Show details

Postage and Return postage is ridiculous The dress came, was too small and I wanted to return it/exchange. They want to charge me another $15 to return it. The dress was $35. I’ve already paid $15 delivery and then I would have to return it and pay another $15 $30 in postage more then the dress nearly! Ridiculous. I never buy from them again.

They took my money, but then told me they had no record of my order. Contact with their AI produced no order statement or invoice. I never received my order. This is a scam site and should be closed down by police. Avoid at all costs. They don't even deserve one star.

Customer Service Is Excellent – I received a faulty item (hole in t-shirt) and contacted Boohoo to see what the process for return or refund would be. I was contacted back within half an hour and a refund was processed, this is the type of A class customer service that will keep me as a customer.

Love everything ❣️ – Received my 3 items today, a few days early! Everything is so perfect and I'm super happy with each item, 2 dresses and a skirt, all correct sizing all looks exactly as pictured ( even better in person) This is my 3rd order from them and I've never had an issue ..Thanks boohoo love your style Show details

Purchased about $500 of business wear – The main negative would be the business pants. I got most of these items half price, so for around $30 I guess the quality is fine but anyone who was paying 70-80 for these pants I definitely wouldn’t. One of the pairs turned up a more crinkle material than a business pant which definitely wasn’t the look in the photo. Some of the stitching isn’t… Read more

the greatest in the pants and definitely the worst quality items in the order. Order 2 large trench coats which are good quality, but I think regular price they were around $150, so you’d want them to be. Bodysuits were surprisingly good quality, really thick and soft and in the same came to around $10 so I was skeptical. But really high quality. Some stitching when it comes to labels in the whole order is a bit how you doing. But otherwise good. Got a knit jumper really good quality for about $25. One major let down was a houndstooth blazer I got, definitely not a blazer, just a shirt material. So that should probably be advertised, I only paid $30 but original price $60 I don’t think you can charge $60 for a shirt like that. I sized up for pants from an 8 to a 10, which I hood as otherwise my legs wouldn’t have fit. So I’d say size up for pants. If I could return anything probably the blazer shirt and the crinkle pants but it’s quite the hassle and I can definitely make them work. The crinkle pants were also outrageously long. And the houndstooth flare pants I ordered. But will take both of them up and hopefully make them work. Overall I’d say if you’re shopping on a sale definitely worth the price, I think I got around 16 items including 3 trench coats for $420. Which was a half price saving. Definitely worth the price for that and was happy with basically quality of everything except the one blazer shirt and the crinkle pants. Cheaper items were still very good quality unlike years ago in the past when I’ve ordered. Definitely wouldn’t pay full price for business pants from there though and probably the only item I wouldn’t re purchase from there in future. They are comfy and elastic band waist which is nice and i sized up. But very thin material more of a camo pant for a $70 pair of pants. Also ordered a satin shirt which is really nice quality.

Hope this helped you!

Recently bought a pair of camo drawstring gym shorts and a RAMS branded t’shirt. The worst cut and make, cheap material, really bad fit. Threw them straight in the bin

This use to be a good place to shop on line, but my last purchases I have made have been a disaster. First time, my items were missing, the second time, my top had stains on it and I never got a responce to my email about it and the third time, I returned my order due to very bad quality and also one set that I got looked old worn and had pet… Read more

hair in it. So I returned all my order straight away. Three weeks I still haven’t got my refund even though my order history says that my order has been returned. So deleting this on line store from my life!!!

I understand paying for returns, I DO NOT understand that 4 weeks after my return was delivered, I had to fight for my refund. 3 business chats and 5 emails later, i got my refund. NEVER AGAIN

Terrible shop! I purchased a pair of slippers from this shop and the wrong size arrived. I have written six iMessage but cannot get an exchange, only an offer that I send back at my own expense of $15 and they refund me. Then I have to repurchase the slippers and pay another lot of postage. This is seriously a huge rip off! Where can I complain other than this site? Show details

Shocking service and misleading delivery times.. Would never buy from them again,very inept.. Also refusing to offer any type of refund or credit when they have clearly misled the customer.. Stay away!

Ordered 2 pairs of shoes and paid extra $30 for express shipping (1-5) days for one pair received 14 days later now they want me to pay $15 to return them will only refund the shoe price not deliver so I still end up out of pocket Second pair was upto 30 days delivery hense having to buy a second pair Was told they would refund all money once… Read more

received You can’t change a order once paid for regardless of circumstance Not good enough and the shoes will never be worn Be careful what your looking at and calculate your delivery times Even through boohoo Aust they came from overseas Again don’t bother with them look at real Australian owned compo Will never purchase again and will tell everyone I know NoT HAPPY

They sent wrong item and told me I had to pay double the price to return it then get the item I actually ordered. I feel, from this error that they made and the neglect in rectifying the issue, that the store is very unprofessional and doesn't understand customer service. I would not recommend buying from them. Show details

Ordered a handbag for my daughter’s formal, delivery $14.99 should be within 8 business days. Currently 12 business days and they said, wait until 18 December and then “get back in touch with us”. Rubbish service. Stick with the Iconic.

Terrible Customer Support I purchased a Shorts and they sent a wrong size. I tried to return but I found that I have to pay for the return although it was their fault. I tried to contact Customer Support multiple times but never received any response from them. Never recommend this seller to anyone

Ordered and paid 2/11. No confirmation order emails. Money gone from my account. 9 days later I contacted them by email. No response. 2 days later emailed again. No response. 10 days later got a very casual email back. "I appreciate your patience in receiving a response from us. It looks like your order has failed to process. I am sorry about… Read more

this.

I have raised this with our finance team now to look into this further.

As soon as we know anything more, we will be sure to let you know.""

And as it took 10 days to get this back I'm not holding my breath for an answer anytime soon.

Ordered a dress for a wedding, never got any order confirmation or communication at all! Waited a few days then tried to make contact, I messaged them and was only able to communicate with a bot, gave my details and was messaged back saying there was no order made with that email, I was then told customer service would get back to me, never heard… Read more

back from them again. Luckily I paid with PayPal so I was able to put in a dispute, luckily I got my money back. I’d say avoid at all costs but if you do decide to risk it pay with PayPal as you may not get the product or see your money again.

Made an order. They took the money, no confirmation email, no shipping information and three weeks later no items received. I contacted the company Boohoo Directly TWICE Through he channels advised on their website: 1. Through their Facebook Messenger 2. Via their customer service email I did not receive a response from them. Had to go through PayPal to get a refund. Absolutely appalling.

If I could give them zero stars I would! Customer service is non-existent. I ordered heels over a week ago and haven’t received a confirmation email, order number or any updates. I’ve tried contacting them through messenger, WhatsApp and sent numerous emails - still no response. This has been the worst experience ever! DO NOT BUY FROM BOOHOO.AU!

HORRIBLE Just a ghost CUSTOMER SERVES IS DEAD I ordered heels a week ago. No email, no order number nothing. I contacted customer service via chat 4 times, I sent 2 emails. And still nobody responded to help. OUTRAGEOUSLY FRUSTRATING EXPERIENCE. Yak DO NOT BUY FROM BOOHOO.Au

DO NOT BUY!! Absolutely disgusting company! There is NO customer service. One message I received was so rude. Items are small and not in correct sizing. Worst online shopping experience EVER!! Show details

Do not buy from this site. It's a scam. Ordered a Tshirt and paid via PayPal. Did not get any order confirmation email or tracking from them. The item never arrived. Luckily took a screenshot of payment confirmation appeared on the website. Tried to contact them via WhatsApp and email. Bot was replying to WhatsApp messages and didn't get response to email. Unfortunately, didn't check the reviews here before buying.