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Boohoo
2.0 from 1,221 reviews

Reviews

(141)
(119)
(82)
(160)
(719)
  • Product Quality
    2.1 (173)
  • Return Claim MadeYes (53) · No (129)
  • Sizing True to size (56) · Very small (41) · Slightly small (41) · Slightly large (17) · Very large (17)
  • Product Appearance As advertised (45%) · Not as advertised (55%)
  • Shipping
    2.7 (155)

Reviewer Photos & Videos

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Samantha

SamanthaPerth, WA

  • 2 reviews

Can be good or bad.

published

I've ordered a few times from boohoo and its just not consent. Either it's really good or really bad. The pictures on the website look different from what you get, so its a bit confusing when you get your stuff and its not quite the right colour

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
sherry m.

sherry m.Metropolitan Adelaide, SA

Great style of clothing for plus size.

published

Great style of clothing for plus size. Material is nice. Sizing is one size smaller than usual but WHY has the cost of standard shipping gone up from $8.99 to $10.99?

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers
Sim K.

Sim K.Far North Queensland, QLD

Cheap and not true to size

published

Clothing is becoming cheaper and cheaper in quality every time I purchase items. The sizing is way off. Sometimes to big, sometimes to small. If you’re going to offer plus sizing, at least make the items long enough to cover our vaginas.

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
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Maxx

MaxxHoppers crossing vic

  • 2 reviews

Not worth a star This top is a rip off at least 2 sizes smaller than boohoo advertise

published

The size 20 is no bigger than a size 16. It’s very tight fitting and a real size 20 would not fit into this top. So do not buy unless you buy at least 2 to 3 sizes bigger
Boohoo will rip you off as they do not have a exchange program so you have to pay for postage again

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers

Slow shipping paid at a premium

published

Pay $15 for “express shipping” which is actually 5 business days? WTH 5 business days is standard shipping time on any other site but you have to pay premium to get normal shipping

Product Quality
Shipping
Return Claim MadeNo
Liam

LiamGreater Melbourne (Inner), VIC

  • 4 reviews

Affordable!

published

Boohoo offers very reasonable prices compared to the rest of the market and the quality of their clothes are quite decent. However, their shoes are of a very low quality and appears to be outsourced, there were branded something else. After wearing them once, I threw them into the charity bin as the quality control was very poor, with one sole being slightly thicker than the other.

Product Quality
Shipping
Sizing True to size
Jess

JessQueensland

  • 5 reviews
  • 1 like
  • Verified customer

Love this shop!

published

Boohoo is by far my favourite online shop to get all my outfits from. They use Vegan leather and many vegan fabrics which is great for the animals and feels amazing while wearing their products.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Jojo LouLou

Jojo LouLouSydney, NSW

Increase Price Of Individual Advertised Garments To Create "Free Shipping" Rip Off And Wont Refund The Difference

published

purchased 4 shirts on sale at $15 each. needed them quickly so prepared to pay $14.99 express post. so total cost $74.99.
got to check out and was offered a "free shipping" code-which I entered. then the garment price was increased by $2.50 each... no free shipping and total cost now $84.99. they refuse to refund the $10 difference!!!

Return Claim MadeNo
amanda

amandawollongong

  • 7 reviews

Crap material, sizes way off. Slow postage

published

Ordered a few times..
Either clothes are way off in sizing
Or clothes arnt as described or even made properly!!

Express post isnt any faster then normal post so dont waste ur money.

Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
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Erin

ErinGippsland, VIC

  • 2 reviews

Doesn’t stand the test of time, but great for a one off outfit

published

I’ve bought a few items from boohoo over the years. And they come in ranging quality. The skirts have been great, good quality material, but t shirts aren’t to true size and thinner material blouses just breakdown in the wash to the point they are tacky and out of shape. if you’re looking for something that will last the test of time, avoid. However, if you’re looking for a cute outfit for one or two wears, you’re in luck, and the price is right. Delivery wasn’t quick but as expected it came in 2 weeks. And have thrown most of my purchase in the bin due to poor quality of material after about 4 months of wearing and washing.

Di knowles

Di knowlesBankstown

  • 5 reviews

Terrible quality

published

Firstly half my shirt icons peel off! It’s terrible quality. Secondly I told them the maternity wear is all see thru especially the tops and tights. They said they would check quality! I ordered again 11 months later but normal tights all see thru!!! They have the cheapest quality for decent pricing! Don’t buy off them!!

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
See all answers

Waste of time & money

published

If it's clothes that don't fit and delivery & return postage costs you're looking for, then look no further.

$20 of my money to waste my time.

Very poor service, would not recommend.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
Amelia C.

Amelia C.Sydney, NSW

  • 2 reviews

You have been warned

published

I wish I read these reviews before I ordered. I am really slim and ordered a size 8. The dress they sent was like a maternity dress. They don't send you paperwork so you don't know your order number. Plus you cannot contact them by email or phone, especially from Australia.
Why should you line up in a post office queue and pay for postage, when the products are so different from the image ?

Product Quality
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
See all answers
s.a.burnett

s.a.burnettGreater Melbourne (Outer), VIC

Terrible products and even worse customer service

published

The items are terrible quality. When/if you complain they do not offer a full refund. Items are sometimes missing in which they will not resend and make you pay for postage again.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
See all answers
vix1995

vix1995

  • 5 reviews

Love the products! Arrived on time and without an issue.

published

I purchased some accessories from Boohoo and love every single one of them! They are perfect, and the quality is excellent. I received many compliments on some earrings I purchased especially, asking where I got them from. I don't know about the clothes as I have not purchased any clothes from Boohoo yet, so this review is based solely on their accessories.

I purchased items to wear on Valentine's Day and they arrived on time, before Valentine's Day so I was very pleased.

Great experience, will definitely continue shopping here.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
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ShanellJ

ShanellJSouth East Queensland, QLD

  • 9 reviews
  • Verified customer

Poor quality

published
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
Jacquie H

Jacquie HAU

  • 2 reviews
  • Verified customer

Honestly... so not impressed. And they made me pay to return items that weren't even close to wearable

published

The site has a great range, so A+ for that.

BUT - when you actually receive the clothes, they're low quality and either too large, too small (not true to size) or COMPLETELY see-through. Then, you have to pay additional postage to return these unwearable, sub-par items.

I won't be ordering anything else from them, that's for sure!

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
Leesh

LeeshSouth East Queensland, QLD

Hit & miss always

published

Ordered from AUS site selecting AUS sizing but always receiving items in UK sizes instead which is usually a couple of sizes smaller. Express shipping came fast though but when in need of items and sizing is all sent incorrectly becomes a hassle needing to spend money elsewhere.

Product Quality
Shipping
Sizing Very small
Product Appearance As advertised
See all answers
AmandaM

AmandaMGreater Melbourne (Outer), VIC

  • 2 reviews

Cheap and misleading

published

Clothes are made from cheap material, the sizes are not accurate and they dont look like what's advertised online. Very disappointed! Waited a while to receive and not 1 of the items is what I was expecting. They also have a bad moth like smell.

Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
Ayeza S.

Ayeza S.Illawarra, NSW

Poor quality fabric. Mostly see through.

published

Very thin fabric. Poor quality material. Not as good as the photos. I woould not recommend them. Delivery took approximately a week. No review section on their website too so can’t really put feedback in there.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
Page 1 of 62

Questions & Answers

Josh

Joshasked

I placed an order from boohoo and still havent received and confirmation email and i ordered it over 2 hours ago , ive ordered it again and still not had a confirmation email, nor has the money gone from my account. Any help?

No answers
margaret

margaretasked

is size 10 the same size in australian

1 answer
Jess L.
Jess L.

Yes

margaret

margaretasked

is size 10 the same as australian size

No answers

Get an answer from our members and Boohoo representatives

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