- Verified customer
Check shoe size guide before ordering!
Ordered 3 pairs of shoes, none are the correct sizing and they are all terrible quality and look completely different from the photos online! Ordered all shoes in a size 9 and received size 7s which are way to small. Not to mention a white pair of heels have brown paint all over them and scuff marks like someone else has worn them.... Not even going to bother sending back as its not worth my time, read the below reviews on returns and not impressed. Cheers Boohoo, for robbing me of $80. Never again.
- Verified customer
Disappointed Order #TBJ4640 placed almost a month ago - still has not been received
I placed an order with the company almost a month ago - I have emailed twice for an update and received no response. I don't feel confident to place any further orders with BooHooPearl.
I had read several bad reviews so only ordered 4 items to test it out because they were such a great price. Package arrived quicker than estimated, items all fitted and I'm happy with the quality of what I go. I've since done a second order and exact same experience as the first time. Would definitely recommend.
Dont refund as advertised
I paid boohoo $8.95 for postage to return item that was way too small. Australia post said that boohoo received the item.
After a while i contacted boohoo about not recieving the refund. The first contact said they will pass on to someone and look into it. Stiil have not recieved the refund.
Extremely disappointed. Waste of money.
I purchased a skirt and a pair of denim overalls. Clothing was not as high quality as advertised whatsoever. Fabric was scratchy/itchy, stiff, not-stretchy (even though it was advertised as stretchy) and smelled awful.
- Verified customer
Really great experience!!
I made an order for 16 dresses from Boohoo last Tuesday (October 1st) night. I chose express delivery which states it will take five business days and sure enough it turned up this Tuesday (October 8th) so spot on!
Of the 16 dresses, I decided I didn't like 4 of them so the same day they arrived, I began the return process for the dresses I didn't like. I packaged them up and lodged them at the post office yesterday (October 9th) and late last night I got an email from Boohoo confirming my refund and an email from AfterPay (my payment method...) confirming the refund had been processed. They wouldn't have even received the dresses yet and the website states the process can take upto 21 days so I am ridiculously impressed with this!! In terms of quality, I will say most items are quite thin and a couple fitted differently to how i would expected going by the photos on the website but I was happy with the majority of the ones i received and given the prices (Most of them were about $13AUD each) I don't think you can expect the highest quality so all round very happy! I found them to be mostly true to size as well.
Disappointed & unprofessional 0star
Ordered a skirt and 3 tops.
Had my item sent to then take up to 5 business days as stated, onboard for delivery on the 19th sep to then get a message to say it is unlikely to deliver. Following for delivery the next day it is now the 27th I am writing this to get a delivered email saying my item from boohoo has been delivered to leaving me scratching my head.
I check the tracking it came to the suburb next to mine onboard for delivery to be returned back to sender.
Then I ask them why and if they could re send it out.
They then email me bac...
Slow shipping. Terrible return policies and bad service
You cannot cancel or edit your order even seconds after you have placed it, and cannot return more than one order at a time so you are charged to return each order. Customer service team was really hard to deal, and i had to send at least 4 emails to answer one question and some of them were rude. It took a week for the item to arrive and it was of very poor quality.if I could give negative stars I would. Horrible experience.
If I could give ZERO stars I would!
In good faith I paid extra for EXPRESS SHIPPING, expecting it to arrive in time for an event. It never did. I was told to be positive!!! No doubt I’ll end up with it arriving AFTER I need it, ending up with something I don’t want or need. Waste of money. I’ll NEVER buy anything from here again. Now I know why it’s called BOOHOO, because it only ends in tears, and they know they’re lying and cheating rip off artists in cahoots with Australia Post
I used the sizing thing on the website and it said to order a size up from what I normally wear.
The dress fit great but it is very long and isn't hemmed, only overlocked. Will have to hem it and take it up.
- Verified customer
Not the best....
Everything I’ve purchased from boohoo is always too small! So frustrating, especially now they’re charging $8.95 for returns when it’s difficult to get the right size! I will say, they have very fast shipping and the online return process is simple... thumbs down for the $8.95 charge.
Bad experience not to be repeated.
Sizing not correct. Purchased au 12, got something resembling a 8-10. Not like photo, unflattering unless you're a size 8. Just found out they won't pay for refund postage, so it would cost $8.95 to post back. Not worth my time. Certainly won't go back to the website, clothes not quality. They should cough up postage when sending out incorrect sized clothes. Not happy. Won't recommend.
Surprisingly good quality
After reading other reviews, I wasn't expecting anything great, but the dresses are honestly really good quality, and look exactly like the pictures,
The sizing however is a different story. They only have one standard sizing chart and not a specific chart for each item. 3/5 of the dresses I ordered were HUGE and need returning. So i would definitely recommend going 1-2 sizes down from what the chart recommends.
Delivery time was good.
Haven't sent the items back yet, so can't comment on their returns standard.
Don't Do It !!
Purchased 7 products
4 were incorrectly sent
I returned (postage paid by me)
I have proof its been accepted at their end..can no longer get any replies and no refund given
Might as well of flushed $142.00 down the toilet
Dont be drawn in by cheap prices..its mostly rubbish!
I will be lodging a complaint with consumer affairs
Do not use.
Paid express postage and purchased four bridal robes. One was missing a belt. Told them and they sent another robe rather than the belt again. Told them again and then they said they cant send an individual belt and they only partially refunded me. Paid extra for something I can't use. Would not recommend
Quality is rubbish. Sizing is completely off and random
The quality and sizing is so poor. I ordered 8 items, first time buyer. Never again. Nothing looks like the photos and nothing fits properly. Everything was size 10 yet everything was random. What was meant to be a long shirt was more like a thin short crop top. The leggings were baggy and loose. The crutch of the jeans all baggy. The dresses tight as and just poorly fitting all over. Some things were way too big while others just way too small. Totally disappointed.
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Questions & Answers
Hi i placed an order last night was told i would recieve an email confirming order .I havent recieved email yet and normally when ordering on line i recieve email soon as order is placed .
|Category||Online Shops, Footwear and Clothing|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes and Ugg Boots|
|Clothing Type||Activewear, Formal / Cocktail, General / Everyday, Plus Size, Swimwear, Tradie / Workwear and Wedding Dresses & Bridalwear|
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