1 photo
Boost Mobile

Boost Mobile

2.0 from 1,278 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Boost Mobile

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Debi V
Debi VHunter Region, NSW

no coverage , the advertising states that Boost mobile has 100% access to Telstra network . My husband is with Telstra

published

Network is VERY unreliable . can't access any data unless in a big city

  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Harry
Harry
  • 3 reviews

horrible service and marketing

published

I ordered a sim card online...it didn't come for 7 days with no updates...I called the call center and they won't help..It says $10 on the website for a starter sim pack, but you cannot buy it for $10 at any stores..I checked at Woolies and other local stores, everyone is selling for $30.

  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Nick
Nick
  • 4 reviews
  • 5 likes

Impossible to signup, a sign of things to come

published

Have been trying to sign up and move a number across from Optus for many weeks. First, my partners ID is never accepted online or via phone support. Boost then suggested I use my ID. Ok, I'll try that - it works, but then on the signup form, most of the fields do not accept input. Tried in Chrome, Safari and Firefox on both Mac and PC. The form fields literally do not accept any input. If Boost cannot verify an ID or even have working input fields, I cannot imagine what the service is like. I will attempt to return my $200 prepaid card, but I have a feeling this will also be next to impossible.

  • Customer Service
  • Incentivised Review No
  • Plan TypePre-Paid Sim Only
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Ross
Ross
  • 2 reviews
  • 1 like

Very disappointed

published

I have had Boost for over a year now and foolishly bought a further year contract on their promise of reintroducing roaming. I have contacted them several times and they keep saying it is coming soon. Like when?? Their solution is to use a local Sim and/ or social media when overseas. This doesn't help when you need to contact your bank, reinstall apps or use SMS to approve purchases. If Vodafone gets its deal done with Telstra I'll leave Boost for good.

  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Boost Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Donsumer
DonsumerGreater Melbourne (Inner), VIC
  • 11 reviews
  • 5 likes

They don't want long term customers

published

I had a mobile plan with Boost for 12 months and was happy. I had a mobile app that told me my usage and I could monitor it. The recharge process was cumbersome left me wondering if it worked. Unfortunately I refreshed the mobile app and the new app does not work. The revised app on my phone that uses the Boost network now reports "No Boost SIM card detected". The app is only for customers joining after Feb 2021(?). What decent Mobile provider does not provide an app that allows the owner to monitor usage?

  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Tom
TomNorth Queensland, QLD
  • 4 reviews
  • 3 likes

No prepaid roaming is a nightmare in 2022

published

The use of 'One Time Passwords' is everywhere for online purchases in 2022. If you are travelling, and cant receive passwords, you won't be able to purchase flights, hire cars etc while overseas. In the time of COVID where there are major distruptions, you'll want to receive OTPs while travelling. Ive probably lost more money buying from more expensive travel sites that allowed paypal, than what I haved saved using boost

  • Incentivised Review No
  • Plan TypePre-Paid Sim Only
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!

CRAP SERVICE, DO NOT GO WITH BOOST

published

If you wanna get stuck with a CRAP service and deal with dumb people, then go with boost. Useless customer service operators unable to transfer my current provider number to boost because apparently it was under a different name. So they tell me to cancel my activation request and transfer it under the correct name. So I cancelled my activation request just to find out that it takes 7 bloody days for the cancellation to go through and I can't reactivate until then. So I called up the customer service operation "[Name Removed]" and she couldn't be any help and her manager also couldn't care less to talk to me and fix the problem. So don't make my mistake, DO NOT GO WITH BOOST, CRAP SERVICE.

  • Customer Service
  • Incentivised Review No
  • Plan TypePre-Paid Sim Only
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.
tips-for-choosing-a-mobile-plan-and-service-provider
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.
top-internet-mobile-phone-service-providers-in-2020
Next

Avoid this company at all costs.

published
  • Incentivised Review No
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Very practical and great deal!

published

I have just finished my 1 year of using this and i am very happy with it. I recommended it tto my aunt and she's also very happy about it, she just recharged for the first time after gettng the sim over a year ago!

  • Value for Money
  • Local Reception
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Boost Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
SuzieQ
SuzieQNorth Queensland, QLD

Switched from Optus to boost.

published

I have switched from Optus to boost and I have never had a problem. Been with boost 18 months now. Good service and the mobile application showing usage and when my credit going to run out is clear and concise. There is also the reminder message that comes to your phone.

  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
TTT
TTT
  • 2 reviews
  • 1 like
  • Verified

worst services ever

published

it took me ages for the transfered my current number to boost….and the customer service is really bad.. they cant give me the answer….they don’t even know when my current number can be ported in….not highly recommended

  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Claire R
Claire R
  • 2 reviews
  • 1 like

They took my money and ran!!!

published

Order a SIM online. It arrived but was having trouble activating it and transferring my number over. I explained I wanted a refund which they agreed to if I sent the SIM card back. It was sent back with tracking so I know they received it 7weeks ago!! Numerous messages and emails, transferred from team to team getting told to expect a refund in 3-5 business days. I now get an email to say the case number is closed and can not be reopened. 7 weeks and still no refund!!! I will never recommend this company and tell everyone to stay clear

  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Claire R
Claire R

Thanks. This is still continuing. 13 weeks!!!!! They rechecked my correct bank details and told me that a refund had been processed…. Still waiting but refusing to give up

Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mobile Phone Service Providers

Find out how Boost Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

FRUSTRATING

published

I purchased a Boost prepaid sim and proceeded to try and get it activated.Two months later and many many promised time lines still no Boost Mobile. Have no choice but to give up.

  • Customer Service
  • Incentivised Review No
  • Plan TypePre-Paid Sim Only
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Sam79
Sam79South East Queensland, QLD
  • 23 reviews
  • 17 likes

Boost Mobile is Endlessly Frustrating!

published
  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Rahul
Rahul
  • 5 reviews
  • 1 like

Not able to activate the sim.

published

Tried activating the sim but my id was not verified due to my single name.
Then contacted boost representative via chat, but he didn't helped me.
Then called them through customer care number, same issue. I emailed my passport as well so that they can help me with activation process, but all useless.
Worst customer care servie.
They issued me a complaint number 39213869.
But didn't really help me.

Sometimes i fell like why i have gone for boost as there are other better service provider were available. They can't even help me with the sim activation, what should i expect from them in future.
Regret to buy 365 plan sim. ( i tried activating my sim on 1st of july)

Hopefully this review might help me in activating my sim asap.

  • Value for Money
  • Customer Service
Boost Mobile
Boost MBoost MobileSend a private message
Rahul
Rahul
Boost Mobile
Boost MBoost MobileSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Dani
Daniasked

Can I use any boost mobile sim card in a GPS tracking unit?

2 answers
Ross
Ross

I'm not sure. I know you can use google maps on your phone but not sure of how it would go in a GPS tracking unit.

Boost Mobile
Boost MBoost MobileSend a private message
Denmar
Denmarasked

Hi, I've been with Boost for 2 years now and their mobile app does not allow me to check my usage. I uninstalled the app and tried to install it again from Google play store but I get the message that my device is not compatible. My phone is on Android version 5.1.1
Thanks in response, Dennis

5 answers
Steve F
Steve F

I have an iPhone which has the Boost app and my Boost ID, from where I can see my usage . Don’t know why your phone won’t load the app. Try a chat line with Boost

Denmar
Denmar
Boost Mobile
Boost MBoost MobileSend a private message
nadia n.
nadia n.asked

I am a previous user of boost 2 years ago and loved it. but because of bad connection in our previous apartment, I switch to Optus. Now I just repurchase boost simcard again and getting a bit difficulty with the apps.I am hesitant to switch my phone number seeing sooo much bad review about the service and apps interface.
anyone from member/boost representation can suggest?

1 answer
Boost Mobile
Boost MBoost MobileSend a private message
See all Boost Mobile questions

Get an answer from our members and Boost Mobile representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.