1,707 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
Spent over two hours on their chat window between Boost and Telstra. Zero resolution received from [Name Removed] and [Name Removed]. Just deplorable in every aspect. They rely on a delay delay delay tactic so you just go away. Eventually the chat went back to the AI bot so they got out of fixing the issue. Don’t expect any good customer service service from these companies
BOOST ARE FINE UNTIL THERE IS A PROBLEM. Working fine until my physical sim card went bad. They tried to change me to eSim which wouldn’t accept a profile. So stuck with SOS until I could contact them on chat as a guest. Long story short, After hours which included redoing the same thing multiple times, I was locked out. End point was, wait 3-5… Read more
business days for new sim card or run to Coles and get a $2 card to activate and transfer my number and my yearly plan to new sim. I was able to contact Boost via WIFI calling once new card was in. BUT they could not transfer my number or my plan as I had an active eSim on my phone. WHICH WASN’T WORKING. So 2 days in, I have TWO phone numbers, my own which doesn’t work and a temporary one which is not registered to any of my accounts or banking and does not receive text messages. To be positive, they gave me some data and calls on the temporary number as it had nothing on it. But I am frustrated, annoyed and very angry that they do not seem able to sort out a simple sim problem. I can get my number transferred but they cannot transfer my plan. Which was $300 for a year. Not something I can walk away from. They will not give me a refund, even though the problem is theirs. SO, LESSON LEARNED. I will be going back to Vodafone. And the family member who swears by Boost and recommended them will be getting coal in his stocking this year.
Hi @jamoz23, Thank you for sharing your feedback.… Read more
When you login to their website, it says "you have X days remaining" with a "Recharge now" button underneath. I had 17 days left of my annual plan, so I wanted to extend another 12 months. I hit the button, followed the instructions, made my payment. Now, it says "you have multiple recharges" - one is expiring in 17 days and another in 365 days.… Read more
Yes, they are misleading, it doesn't extend your plan, it creates another one starting from the date of purchase! I called their customer service. Usual nonsense talk; "according to our T&C and our rubbish process...".
I want my 17 days back that you are literally double charging. This company is scamming their customers. It works until it doesn't. I do not recommend using their service.
Reviews with attachments
I used prepaid 365 days of Boost Mobile due to the affordable price and much of destinations worldwide. Then the cost increases too much, I left them few years ago, changed to other providers much better and cheaper and keep the number. The problem is they keep sending messages very often to me asking recharge even I did not use their service. One… Read more
more important thing that you can not block them !!! Everyone should aware this company, they are not honest !!!
Hi Thuy, We're sorry to hear about your experience… Read more
After being a loyal customer with Boost Mobile for 4 years and holding 3 separate yearly plans (paying around $300 each), I am severely disappointed with how they treat returning customers. I renewed a $365 yearly plan expecting international calls, only to find out after recharging that standard international calling was no longer included in… Read more
this specific plan. When I raised this with customer support, they gave me a temporary $39 international calling pack valid for 30 days. When I urgently needed to call my overseas bank weeks later, I discovered the pack had quietly expired, leaving me stranded without minutes on the exact phone number registered with my bank. When I reached out to support again, they simply told me "we don't offer prorated refunds on unused plans" and expected me to pay even more money for extra calling packs. For a company taking over $900 a year from one user across multiple lines, offering zero flexibility, no prorated refunds, and band-aid solutions that expire without notice is unacceptable customer care. If you need reliable international minutes on the Telstra network without hidden catch-22s or overpriced add-ons, look elsewhere. ALDI Mobile runs on the Telstra Wholesale network, offers far better pricing, and includes international calling minutes right out of the box on their standard plans starting from $29/month without forcing you into expensive add-on packs. This will be my last year with Boost Mobile on all 3 of my plans.
Hi Chatha, Thank you for your feedback and for… Read more
- +2
I'd give zero if I could!!!!!! I have been a Boost Mobile customer for a few years and have always purchased the 12-month prepaid recharge (240GB), used to be $240, it's now gone up to $300. Last year, using the exact same plan and my phone in the same way, I still had data left over at the end of the 12 months. This year, I recharged on 24 May… Read more
2026, and less than two months later, Boost claims I have already used all 240GB of my data. That simply doesn't make sense.
According to the usage report in the Boost app, it shows 120GB of mobile data used in June alone. That's an average of 4GB every single day, which I find completely absurd.
I have Wi-Fi at home, where I spend most of my time. I don't even leave the house every day, so I'm certainly not using mobile data for hours on end. I don't watch Netflix or other streaming services on mobile data either. I do use social media and general browsing, but even that doesn't explain averaging 4GB of mobile data every day when I'm usually connected to my home Wi-Fi.
What makes this even more concerning is that the detailed usage records provided by Boost show 3–7GB of mobile data being used almost every day between approximately 1:00 am and 3:00 am. This pattern is highly unusual and certainly doesn't reflect how I use my phone. Despite raising this with customer service, no one has been able to explain how this level of overnight data usage is possible.
To make matters worse, dealing with customer service has been incredibly frustrating. My case keeps being passed from one representative to another, with each person asking me to repeat the same information. No one has been able to provide a meaningful explanation or a genuine investigation into why such excessive data usage is being recorded.
Another disappointing aspect is the lack of meaningful usage notifications. I never received SMS alerts when I supposedly reached milestones such as 50%, 80% or 90% of my data allowance. The only messages I received were a generic "your data is running low" notification followed shortly afterwards by "your data has been used up." By then, it was far too late to monitor or adjust my usage.
I've asked Boost to investigate because I genuinely question whether the recorded data usage is accurate. Customers should be able to trust that their data balance is being measured correctly, especially on an annual prepaid plan that has been paid for upfront.
At this stage, I'm extremely disappointed and have lost confidence in Boost's data usage reporting and customer support. Unless Boost can provide a proper explanation backed by evidence, I cannot recommend their annual prepaid plans.
Hi Katie, We're sorry to hear about your experience… Read more (+10 replies)
I bought a boost mobile sim from coles and when i tried to activate it i got know it’s expired but behind the sim card it says it’s valid untill 10 feb 2028 so a big no to buy these kind of sim when they are on sale and also they can’t provide you a good customer support also
Hi Amandeep, Thank you for reaching out to us.… Read more (+1 reply)
GARBAGE Australia is alleged to be a first world country.. setting up and using pre paid services in third world countries is far easier than using Boost. The only thing Boost is good for is causing anger and frustration. I doenloaded app, signed in, enter email, DOB and presto, something went wrong.. Never again Boost. You collect my data then (something goes wrong) FU an delete my f'ing data you scum.
Hi Dean, We’re really sorry to hear about your… Read more (+4 replies)
I Have updated this review from a 1 to a 4 start as Boost mobile messaged me on this thread and asked me what the problem was for the poor review. I emailed my issues and then a lady (from Australia) called me what happened. I explained the problem (see below original review) and explained that the helpline were not interested even when i spoke… Read more · 2
with the supervisor. She spent an hour on the phone having me go through the ordering process on the phone and computer while their IT department was following the purchase. It did take quite a few goes but they found the issue with the order not going through and corrected the problem. The also will refund the $50 off to me as the special had finished. Awesome follow up service. I would encourage anyone on here that gets sent a message to respond as it certainly resolved my issue. (I put a screenshot of the message below) # original 1star review - Boost 365 day prepaid sim $50 off special is impossible to get. Have tried esim from app, normal sim from website on computer and from phone numerous times during the day and late at night and keep getting error messages. Unable to process your request please try again.
Worst SIM I’ve ever seen. Even one star is too much. Overpriced and not worth it at all.
Boost runs on the full Telstra prepaid network NOT REALLY !! Boost Mobile 4 Years Experience !! I have been with Boost Mobile for over 4 years. Every year the price has increased, but the service quality has not improved. The indoor signal is very weak in Lidcombe, Parramatta, and Blacktown, which are all major areas in the heart of Sydney.… Read more
Inside shopping centres, apartments, and buildings, calls often drop and mobile data is slow or unusable.
Boost Mobile used to feel like good value, but with prices going up and poor indoor coverage, it is no longer reliable for everyday use. After being a long-term customer, this is very disappointing.
Boost Mobile needs to seriously improve indoor coverage in Sydney, especially in busy suburbs, or review its pricing for loyal customers.
I keep getting a “something went wrong” error message after trying at least five times, with no explanation at all. I tried on my mobile, tablet, and laptop, and the same error appears at the final step every time, even though everything goes smoothly beforehand with no issues on my end. I’m unable to complete the process or use the SIM card… Read more
properly. I paid $300 for this service, and this level of quality and reliability is completely unacceptable. This is a filthy and deeply disappointing service, and it feels like a complete waste of money.
Hi Mike, We’re sorry to hear you’re experiencing… Read more
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I've been on Boost Mobile on and off. Here is my take: + the best network coverage in Australia + cheaper than Telstra + frequent promo for new customers + simple plans - terrible customer service. I mean you'd have to spend a lot of time trying to compaing or explain an issue, and you would only get: we're sorry, and we're appologise... not the… Read more
actual resolution. - if you want to buy a SIM card from their website - good luck, because it doesn't work!!! You will spend multiple attempts to get that online deal, but nothing will work... different browser, different email, different ID, different card, incognito mode... you'll try their online support and all they can do is say sorry, go to Telstra shop... so no online deals that they advertise
Hi Leonid, Thank you for bringing this to our… Read more
Latest follow-ups
We have 2 boost numbers and cannot call china. Telstra blames China blocking numbers which is extremely unlikely. I rarely call china and we always could connect to china while with optus. We can send sms no problem. I believe telstra is promising… Read more
features and they are not delivering. We were asked to buy a $2 sim and the result is the same: number is busy ( the chinese number is active in australia and that is the number we call.. we are sitting next to the phone we are calling). We will inform the ombudsman or consumer affairs or so. Telstra is promising they will look into it... sure....
Follow-up · Telstra keeps blaming china and does not do anything. We found out later that we can call some numbers: instead of 0011 use + and you can call at least some landlines like Southern China airlines in China. So it is clearly NOT the Chinese government blocking but its looking like a Telstra connection issue. And Telstra does not want to do anything… Read more
Hi Ludo, We're sorry to hear about the difficulties… Read more (+4 replies)
Boost-A reliable service – Good cheap mobile service on the Telstra network. I find it works just as well as the standard Telstra network, and is much cheaper. I use the 365-day recharge plan. The only downside is that it keeps creeping up in price. Show details · 1
Follow-up · I'm now on a different plan that is $28 a month for 16 GB. I'm only using about 10 GB a month, though. My original plan was $250 annually for 120 GB.
I have always used cheaper carriers like Kogan. $100 cheaper, 200 more gig. After using Boost save yourself time and just use anyone else. Boost… Read more
advertises well but doesn’t deliver.
I wanted to use Boost as they use 99.7% of Telstra network for better coverage. I am clearly covered according to the coverage map. I was getting around 12 mbps download speed regularly on a 5G connection with under 1 Mbps upload. They advertise their speeds are fast capped at 150 Mbps. I ran a speed test on the Telstra page and best I got was 22 Mbps. I also used my Speedtest app and other means to check.
I contacted Boost about this and they couldn’t help. They escalated the problem and I had Telstra contact me. But all they did was the same thing everytime and ask the basic questions. Is your phone updated? Restart your phone? Use the speed test on the Telstra page & went through my phone settings. I had about 7 calls same response. I have used other carriers to test and the only issue is with Boost. Very disappointing
Follow-up · The support I had was very basic. They would say the same thing. Restart your phone?. Update your phone?. Do a speed test but use the Telstra one on their page. I used my own speed tests too. Speedtest downloaded apps & other methods. All poor results. The level of support I got was escalated but repetitive. I used other SIM card networks with no problem. For whatever reason for me Boost has been awful to use.
Follow-up · It only got worse. Customer service just ran me in circles and couldn’t fix it. I have since left them and gone with Kogan again and surprise surprise I have good connection again. Boost were passive aggressive. If I could rate them lower I would
Hi Simon, Thank you for taking the time to share… Read more
Positive reviews
Hi Boost I have been a client for many years. My queries were regarding my data usage. I was assisted by Gnanadeep an Assurance Consultant. He not only listen carefully to my concern, he went out of his way to try to find and help with the best solution. I am happy with the results ! Thanks again for your help, Boost, you definitely have someone who cares . Best, Leah. Show reply
I had some difficulties getting my Boost Mobile SIM card set up, but Aby was incredibly helpful and patient. She took the time to explain everything and helped me solve the issue step by step. In the end, we successfully activated and set up the SIM card. Great customer service and a really positive experience. Thank you, Aby! Show reply
Transferred 3 mobile services to Boost. Fantastic support with porting and changing the mobile service owners (they were previously in parents name when the kids were under 18) Previous areas at work place and in shopping centres where the coverage didn't work now get a full signal. Highly recommend! Show reply
Negative reviews
Attempted to sign up for an account was unable message popped up on screen to contact their customer service which I did and unfortunately due to Suraya (customer service representative) was so rude I’ve decided NOT TO BOTHER! Check out all these negative reviews SHAME ON YOU! Your customer service SUCKS and it’s fairly obvious you have issues with providing people a basic phone service!
Hi @shootingstar, We are so sorry to hear your… Read more (+2 replies)
1 Star – 6 days without service, 15+ support contacts and still no solution I have been without normal mobile service on my Boost Mobile number 0407 XXX XXX since 19 September 2026. This has been an extraordinarily frustrating experience. My iPhone 13 Pro Max is functioning normally. It has been updated to iOS 27.0, restarted repeatedly,… Read more
network settings have been reset, airplane mode tested, and the Boost eSIM has been downloaded and restored multiple times.
The eSIM downloads successfully and appears on the phone, but the service remains stuck on “Activating” and will not register on the Boost/Telstra network.
I have now spoken to more than 15 different Boost representatives trying to resolve this issue. I have repeatedly explained the same problem and gone through troubleshooting that has already been completed.
Despite all of this, Boost has still provided no actual solution to the underlying problem.
I have specifically asked Boost to investigate whether:
my number is correctly provisioned on the Boost/Telstra network; the eSIM is correctly associated with my service; there is a provisioning fault; the service is being rejected during network registration; or the service can be manually reprovisioned or refreshed.
Instead of addressing those questions, I continue to be sent through the same basic troubleshooting process.
A formal complaint has been raised with Boost under reference 138750696, yet the latest response still amounts to another request to perform basic troubleshooting that I have already completed.
The handling of the complaint has been particularly poor.
Boost says they attempted to call me, but I have repeatedly told Boost throughout this entire process that my mobile service is not working and that I cannot receive calls on that number. Despite knowing this, they have apparently attempted to use that same unavailable number as their method of contacting me. They have also failed to provide any substantive alternative solution.
In the time it has taken Boost to properly address this issue, I have had to arrange a replacement physical SIM myself simply to try to restore some form of mobile service. That SIM is expected to arrive today.
So after nearly a week without service, more than 15 interactions with Boost staff, repeated troubleshooting, an eSIM that still won't register, and a formal complaint, I am still the one having to find a workaround.
The response time and inconvenience have been completely unacceptable.
I have also requested appropriate compensation for the prolonged loss of service, the considerable time I've spent trying to resolve this issue and the inconvenience caused.
This isn't a complaint about one employee. I've dealt with more than 15 people and the problem is the overall failure of Boost's support and escalation process to actually resolve the issue.
I would strongly encourage Boost to look at complaint 138750696, review the entire history of this matter and explain why, after this much time and this many contacts, no substantive solution has been provided.
I will update this review if Boost eventually resolves the issue and provides an appropriate resolution.
New physical sim installed, phone now working as it should
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Honestly, if I could give a 0 rating, I’d do that!! This is my second stint with Boost mobile. My first year I had excellent coverage, with no issues whatsoever. I was off it for 6 months and decided to return, due to my previous experience with them and boy I’m I DISAPPOINTED! It’s been a month of which I’ve had basically no coverage. I’ve… Read more
spent hours on the phone with their customer services teams and as of today the case is lodged as unresolved. Their suggestion was to use wifi when I’m not able to get mobile coverage…what?! The entire reason you get a mobile plan is for when there’s no wifi around! I’m so frustrated.
I then asked about cancelling so that I could shop for other providers. Cancelling is an option, but the 11 months I’ve prepaid for that’s remaining is forfeit of I do that, because they don’t offer reimbursements. I’m so confused right now, none of that makes sense to me. Is their business model basically getting people to pay them $300 for a years service which they can’t provide, getting the customers to cancel and picketing the money?!
Anyway…Next step OMBUDSMAN
Hi Connie, We're sorry to hear this, and we can… Read more
Recent reviews
Been on boost for years. Upgraded to 365$ plan last year thinking international calls are included because well being the highest plan. But turns out it doesn't and I was repeatedly ask to recharge 39$ a month despite having my balance left so that the "international features" can be added back. They have no interest in keeping their loyal customers or admitting their deceiving advertising. I will be switching to Aldi from now on.
Hi Stanley, We're sorry to hear you've been… Read more
Good network, inflexible customer care I bought a $29 prepaid plan, then a few days later discovered calls to NZ require the $39 plan. Fair enough — I should have checked rather than assuming, (most NZ providers include calls to Australia). I contacted Boost and offered to pay the $10 difference to upgrade my less-than-week-old plan, but still… Read more
keep the same expiry date (they wouldn't be making a loss). They refused. My only option was to abandon the $29 I'd just paid and purchase a new $39 recharge immediately.
It may simply be how their system works, but it's remarkably inflexible customer care, especially for an existing customer. I'll use another provider next time I'm in Australia and encourage others to keep this in mind when choosing one.
Hi Ryan, Thank you for taking the time to share… Read more
Verging on a scam and illegal the things this company is starting to do … reporting them with tio and id suggest for people to stay away. I was promised 160g in bonus data if I setup a auto recharge but all this did was wipe away other accumulated data rollover and I never got the 160g cause of numerous reasons on there end when I did everything right .
I tried to buy the long expiry 365 day plan for 305 dollars about 6 times. Each time I was asked to verify my identity and at the last stage of the process it would redirect me to the very beginning where I would have to do everything again. Tried to buy via both eSIM and ordering a physical SIM, neither option worked - the latter option upon payment would take me to a 'transaction could not be processed' screen. Unbelievable waste of time.
Hi CSJ, We're sorry to hear about the difficulties… Read more
So far so good. A Moose Mobile refugee after their Vodafone move fail. Coverage fine. Can always get through to the Indian helpdesk. A few transfer issues but they were sorted. For the 12 month plan it's the same price and GBs as the cheaper retailers. But twice the coverage. Show reply
I am very satisfied with Boost Mobile's service, which essentially operates on the Telstra network and is owned by Telstra. I now experience reliable reception in areas where Vodafone previously provided no coverage, and our calls and media streaming remain uninterrupted even during long-distance travel. My kids connect to my data during travels… Read more · 1
and with all 3 of us on my data I still have no issues. I am also experiencing excellent reception in rural areas, which was not previously the case.
Monday August 10, 2026 - after three attempts to call Moose mobile and three 40 minute plus lengthy waits, I was still unable to talk to anyone at the company. The call wait message is misleading, it stresses that my call is important and that my call has progressed in the queue. Moose Mobile is determined to stone wall customers and less… Read more
interested in addressing issues encountered since services transitioned from Optus to Vodafone. This is not good enough Moose mobile, disappointingly, you are now providing a substandard service, taking customer money and failing to deliver a reliable mobile service.
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Hi @ranpam1, We're sorry to hear about your… Read more