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So far excellent- very satisfied with Data coverage and speed
Bought a $100 Sim with 60G Data with 6 month expiry yesterday, number transfer and activation done in less than 4 hours (from Optus).
speed test is giving me average 50 mbps (i recorded 107 mbps in the morning!!! excellent )
generally i am very satisfied with my purchase despite some bad review i have read about boost.
Worst company !!
Ordered sim from Boost and has NEVER arrived. They just sent you a order confirmation and that's all. Called Boost and they said they are on the way. One more week now, still not delivered.
A bunch of lies !!
The reviewer stated that an incentive was offered for this review
Worst provider I’ve ever seen , wasting money and time
The worst provider I’ve ever seen , it’s almost a month still I have no connection and even when they gave me direct number to call telestra!! Telestra was unhappy and told me they won’t help Boost ‘s customers and they already complained about this which is understandable. every time i call them I wait for half an hour and after connection someone passed me to someone else and again I had to wait 20-30 mins and end of the conversation I couldn’t get any progress . If you can’t provide your service properly give ppl’s money back.
This product has no service, poor coverage, interrupted wifi for mobile product. Can find no person who could help!
No signals in a lot of places, phone calls can be hardly heard. Most of the time, need to running out of properties to talk over the phone, and conversation could be suddenly stopped.
Interrupted a lot and unclear voice can be heard. Product cover international calls, but the other end can never hear my voice, nor could I hear the other ends.
Took 48 hours to activate my Sim then lost my $30 activation credit
Bought a boost Sim Card ($2) from Coles, activated it on Tuesday 26/05/20 in the afternoon and applied $30 credit to the account during the activation process. It is now Thursday night and still not activated- I called and they did a manual activation which worked, but I lost my $30 credit so I can't use the sim card.
I then called back and waited on hold for 20 minutes, explained the situation to their staff who put me on hold then hung up on me. I then called for a 3rd time and waited on hold for another 20 minutes only to have information I...already know repeated back to me (that the sim is activated). I then had to politely explain a second time that they forgot to add my $30 activation credit which has come out my bank account and offered the financial receipt from Telstra/PayPal and they won't listen and became extremely rude, yelling at me. I have been told because I used PayPal and because it was done before the sim was activated (why is this an option during your activation process then?), and even though I have the financial credentials/paperwork that the best I can do is purchase more credit and hope that maybe Paypal will give me a refund (good luck, as if they will have any luck with Boost... probably just never get a response out of them). I am actually already a Boost customer and this sim was for my elderly mother but I will be junking both products after being made to feel like crap, losing 2 days 4 phone calls, $32 and being yelled at/stonewalled from showing them documentation that they lost my money. Very disappointed. Stay away.
Experience with changing to Boost and their service.
We had no problems changing from post aid Telstra plan to prepaid Boost. The Boost service people gave us all the information we needed and the change over was smooth. So far we wouldn't even know we had changed from Telstra.
I had problem then the customer service got everything resolved. Just need to be patience and everything will be clear in order. Love the support given. Definitely will keep the service.
Porting from vodafone to boost finally went through
Porting from vodafone to boost finally went through
I am here to share my recent porting experience hopefully can help some of you facing the same problem.
14th May Complete online activation for my $150 80GB sim to port out number from Vodafone to boost and waited for 5 days.
19th May called boost customer care and did the whole process again over the phone and has been told to wait for another 24 hours. The rep sounded really hostile and impatient.
25th May called boost customer care again and being told the activation is on provision mod...e and was because Vodafone has rejected their requests to port out my number. And i will have to call vodafone to verify details then call back boost. The way she speaks really made me uncomfortable as she accused me of not taking actions therefore waste my own time. However i was never being contacted or informed about the matter.
The sooner I can get another supplier the better
I have been very, very, very, disappointed with BOOST's customer service. There also seems to be a fundamental problem with their Data package. They claim they do not provide data. They continue to insist that they only service my mobile phone. This is wholly wrong. My mobile phone is with an entirely different Telstra account. At great expense, I paid a fully qualified technician to set me up with a monthly data package from BOOST for internet on my lap-top, using a 4GX Telstra device. It is supposed to be simple and straight forward, with a ...monthly direct debit. Nearly every month this 'simple' system does not work properly. And, after I have been cut off, when I telephone BOOST, they merely switch me through to Telstra. Telstra then denies that they have anything to do with BOOST. Confusion reigns supreme. I simply cannot understand the problem. I have been using the 'system' for 5 months. It usually works well, except for the re-charge. Then it is often absolute nightmare. I really can't handle the stress. BOOST could do a few things to sort this problem out. Firstly, they could realise that they DO provide data packages. Staff could be trained to know that these packages exist. Staff could be trained to be polite, and to listen carefully. I cannot understand why re-charging is such a problem. I am now looking for an alternative provider.
Hostile Customer Service
Rang the customer service this morning. First try - the call went through yet nobody attended and heard non-English chat in the background.
Second try - a lady customer service answered the call. Very hostile.
Easy activation/porting experience
Bought 2x $150 12 month prepaid sims from Officeworks on 22/05/20 for myself and wife. I inserted Sims this morning, received boost txt straight away with activation instructions. Activation (with porting of existing numbers) took about 1-2 minutes. Took only another 5 minutes to get email confirmation that porting and activation successful. Easiest and quickest porting/transfer process I've ever had. Despite the bad reviews, I would definitely recommend based on my experience. FYI, I ported from Catch (Optus) to Boost (Telstra).
Horrible customer service... Stay away!!!
My partner bought $150 Sim card for the year ( was my idea as my mate told me to go with Boost, should have not listened)last December. After waiting numerous weeks for the Sim to arrive I've contacted them to enquire about what has happened. I was told that they had backed up orders and it's still coming and we will receive it within 2 weeks.
Its now May, YES 5 months latter and still waiting for my partners Sim or any contact from Boost (if they even care???). We have tried numerous time to contact them only to be given excused after waitin...g on hold for over hour every time. I understand due to COVID 19 things are harder and deliveries are sometimes delayed but 5 months!!! And what's worst it's that there is no contact from them what's so ever!!! They don't seem to care. I will be writing them an email tomorrow requesting for my full refund and if I get no answer will be speaking to Consumers Affairs about it as they have taken my money, but given us no service just headache! Very dissatisfied....
Compared to Telstra, Boost is a blessing.
I had been with Telstra for many years, then found my data was getting sucked out within a few days. My use was as usual and even had a phone man check settings for intense apps', also spoke to others with same issue.
I frequent remote/rural areas and find other cheaper providers just don't have the coverage, but Boost does, and doesn't clean out my data. To me thats a blessing in a time where I rely on being with others through my phone.
Terrible customer service
I ordered a Sim for myself for boost and was able to get transferred in a timely manner with no issue. Seeing this, my husband also decided to transfer. Thats when all the issue started.
We bought two sims, and tried to activate both. However the current provider rejected the transfer, and all the while we were waiting and unaware of this rejection. My husband had no credit, as he was waiting for the transfer to occur at any time.
After about a week we finally decided to call, only to find out it had been rejected. So we called the current p...rovider to resolve the issue, and done what they asked us to do. Then we called back boost, and two times in a row our call was closed after waiting for about 20 minutes. Called again today as we were told we could send another request. The lady on the call told us that she needed an account number. Yesterday we called the current provider who told us that since all their services are prepaid, they don't have an account number. The lady from boost refused to accept this and said that our current provider doesn't want us to transfer and hence won't give us the account number. Unbelievable!!! Anyway since it was $150 and clearly they weren't about to send another request we asked for a refund. She gave another number, which I called, waited for some time. When the lady picked up my call and came to know of my issue, she put me on hold so she could look into the matter. She spent over half an hour just looking into that... Should it really take that long just to do that?? (On a side note the background for this call was very very unprofessional. I could hear people in the background talking and laughing loudly. Makes me wonder if she's in the call centre area and the other agents there are talking and laughing while there are huge waits on the calls!!)
It was simple.
After I saw the review I was worried to change to Boost but their plan are best in my situation. Due to COVID-19, unable to contact many companies but I still able to spoke to Boost' customer service. Less than 5 minutes Porting and Activation are done then successful to use Boost network. It was simple so happy. Thank you Patrick and thank you Boost. You are the best!
I have been a Boost Prepaid customer for many years but since Covid-19 they have disappointed me greatly and I intend to look for a different provider now, although I can honestly say I have found their prices very competitive and good value for money, I am frustrated at their very poor customer service.
To cut a long story short, I have tried to activate 2 sim cards during the pandemic for family members, and both times the activations have taken far too long to come through (the most recent one has still not come through over 20 days after ...I received the initial confirmation email). Both times I have tried to seek help for the situation online and by phone but experienced unreasonable delays in getting through to an operator. In chasing up the first sim card I tried to activate, I also experienced extremely poor customer service from an operator who denied what had happened despite me having written proof of these details of my activation request. To provide detail I tried to arrange 1 phone for my grandmother during the pandemic as I couldn't see her. I completed the activation process on 30 March. This process gave me the option to add an initial recharge amount, which I did. When a number of days had passed without it going through, I tried to get help through the chat function and by calling Boost, to no avail. Only after 1 week when I called later in the day from 2 phones at once was I able to get onto someone who told me the activation was never lodged (although I have an email confirming it was "underway"). The person I spoke to also said I could not possibly have recharged the sim that is not active - despite this being clearly stated in the email and the $20 being taken from my Paypal. She in fact denied that it was even an option in the activation process even though I know this is how I did the recharge. Ultimately she activated the sim while I was on the phone and said it would take 4 hours. I insisted she call me back the following night to confirm it had gone through, which she did not do. I had to call back the following night and waited for an inordinate time again before finally getting through and being advised that the 4 hour timeframe was no longer because of Covid-19. Ultimately it was activated on 9 April. I had asked both operators I actually spoke to that they have complaints call me back, which never happened.
- Verified customer
Ported to Boost yesterday without an issue
Despite all the negative reviews about porting issues I ported yesterday and it couldn’t have been easier. I purchased my sim from 7/11 and submitted the online activation request at exactly 4:00pm, by 4:15 my phone with kogan sim was displaying SOS so I put the new Boost sim in and restarted the phone and was on the Telstra network.
Where is my sim? Old sim run out. no phone. No way to contact boost.
I bought a sim a week ago. They said they would post it the next day. Still haven't received an order saying they have. Have no phone currently as spent last of my money buying new sim. Can't afford to recharge old phone. No way to contact them without phone. Going to TIO.
Super fast and smooth transfer
Quite a few low rating in the review made me really hesitated to switch. Paid $150 for 80G at office work, and fill up the activation info online. switch was done in 10 minutes.
simple and fast. signal is really good. and can call overseas cities (my home town) for free.
I tried joining Boost on line but kept getting error message. So I went out to buy a sim and it still took a few attempts to charge that with $150 for a year. I haven’t been able to send or receive texts since joining Boost. 4 weeks ago. I ticked the box to keep the same number and haven’t the same number even though they sent an email saying I have. I received a text with a new number. I have rung twice - 3 hours wasted. The last person who was very difficult to understand, told me she couldn’t help me unless I had an account number which I...don’t have. She said the new number is not active even though I told her I have received calls with it. She told me to take the sim out for 24 hours and everything will work. It hasn’t. The previous call I was told to reset my phone. No change. I have emailed and still no response. I found it difficult to find contact details for them. I haven’t tried to use the data. Definitely would not recommend.
Questions & Answers
Hi all. Like the Boost brand, coverage etc. One question, when i first joined up i got emailed an invoice for my first credit added to my service. The other day i had to recharge as the 28 day cycle was coming to an end, but this time i did not get emailed a invoice. Why is this? I need these invoices for taxation purposes
Boost M.Boost Mobile
Thank you for reaching out to us.
Kindly send us an email so we can look into your account regarding your request.
Please email it at email@example.com
Boost Mobile Team
Can you have a micro sim and nano sim with the same phone number?
Hi Nic , I am sorry I am unable to answer this question. Maybe someone from Boost may have the answer.
Boost M.Boost Mobile
Thanks for reaching out. If your switching SIM cards doesn't affect your phone number. If there is anything we can help you with, please drop us an email at firstname.lastname@example.org.
Boost Mobile Team
I am a new customer switched over last Sunday March 29th, still have no connection, can't make any calls or receive calls. Have been on livechat they just tell me it's coz of the virus.I have emailed them they said they will respond within 5 days or I can contact customer support , but I can't ring anyone. I am using pocket
Wifi to write this as its my only communication. Should not have to wait four days. Would I be able to get a refund so I can look else where?
I finally got my service activated yesterday after requesting activation on Saturday 28 March. I ended up going through the Telstra call centre. I explained my situation and the telstra employee was able to directly transfer me through to a Boost rep and they activated it over the phone. If you can use someone else's phone to call Telstra that will be your best chance of resolving the problem.
Cheers...honestly I'm tired of the whole rigmarole, they should be working from home if the corona virus was a concern, sick of their excuses,extremely poor data speed, they dont even have the decency to repond to existing customers concerns, instead they duplicate every response,to me that explains what kind of company they are and their carefactor..I've got the s8 note so it's a good phone,no reason for crap data speed you were lucky too have jagged the Telstra rep.i wish you all the best!!!
Boost M.Boost Mobile
We are sorry to hear if the service is not yet activated. Rest assured we will have it escalated to the escalation team. Please check your email so we can further communicate in resolving this.
Boost Mobile Team
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