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Great customer service
Jeff from technical support provided a great service. My activation was not working and walked me through on how to fix it. He was courteous and patient and a pleasure to deal with. Thank you so much for your help
Boost: misleading advertiser that is near impossible to contact
I have an existing Boost Mobile prepaid sim plan that has been excellent value. However when I went to purchase a similar plan for my wife this weekend and take advantage of their online Black Friday sale offer, I could not actually place an order: I made about 20 attempts over four days using several different browsers on my computer and my phone, but every time I entered all the relevant details and submitted all I got was a final screen stating: "Sorry, we are unable process your order. Please try again later". I made several attempts to...contact Boost by their website's help messaging service but the two times I got through to an agent they could not resolve the problem. Moreover, as noted by many other reviews, Boost provides no telephone support so I cannot place the order by phone. I am seriously considering contacting the Telecommunications Industry Ombudsman to complain about Boost's failure to deliver an advertised service.
Worst customer service experience EVER!
I’ve just had the worst experience and customer service in my life from Boost mobile.
I purchased a $300 SIM pack in June this year and soon found out it was not suitable for me within a week. I then tried numerous times to call Boost Mobile to organise a return & refund but I received all sorts of different instructions from your call centre. After quite a few attempts I made, I finally got someone to provide me a return authorisation number through AusPost. A couple of days later I received an email from AusPost to confirm the...returned SIM card has been delivered to Digital TDC however my refund has never been processed. I have tried to make calls, message, online enquiries and so many hours have been wasted just for this simple refund! It is such a pain to chase my money back and I really don’t think Boost Mobile is capable to prove any customer service here in Australia! If anyone of you is willing to grab some bargains from those CHEAP deals, be prepared to get what you pay for.
- Verified customer
Appalling customer service
I attempted to contact customer service about about a promotion that was not past on when I recharged. To say the customer support was appalling would be an understatement. You can not actually talk to anyone you can only message. To add insult to injury you must first message their automated message service and that system will decide if you can actually message a 'real' person. I say 'real' because they are actually no more helpful and about as caring. And that's when they bother to reply. You can literally wait for hours to get a one sentence response. Absolutely disgraceful service. I'm left stunned that this company is still in business.
Terrible customer service!!!
Have tried around 4 times to resolve an sms/mms issue where each text I sent is received four times.
After trying the crowdsourced and faq suggestions for fixing the issue, I contacted the company via their messaging service (the ONLY way you can contact them).
Each time I have contacted them, they tell me I’m being sent through to a technical expert. I then never hear from said expert. My last attempt, I waited for over an hour in their messaging app.
Each time I contacted them, they had no record of my previous contact with the company. I have screen shot the last message
Poor English, poor service. Would NOT recommend .
The worst customer service I have ever experienced.
Boost double charged for a recharge but I was completely unable to communicate with them about it over a period of several weeks. After a complaint to the T.I.O. they called and promised me a credit. It never happened so I had to start again. They finally refunded it after 3 months and 20 + hours of my time.
World's WORST customer service!
No way you can ever get them on calls when you need most! The customer service never picks up your calls even after trying thousands of days. Their chatting service is a stupidity. Alaways ask to email them, but they NEVER response your emails!
If you ever lose the sim card, they ask you to wait 5 business days to send a new sim card! This 5 days you will have to stay away of your number!
Shocking useless customer service
I am on the $00, price matched and got it for $235, its not bad need it for o/s calls, but when you wanna call them, calls redirect and hang up on you, such useless customer service is shocking, put some pino consultants on and let us talk to someone..sucha crappy surfy run company no wonder too many bires not enough staff..tpg run a better company at customer service..i wana buy a sim for the old man but such crap reviews and your replies say same do you juts copy paste your answers to every bad review on here?? lame as, fix your company because ppl will turn off..telstra coverage big whoop tpg optus catching up, if another company had calls to my country and an actual number to talk to someone id go with them. boost is overrated
Terrible service & worse customer service
I been asking for assistance for over 3 weeks via email, phone call, Facebook, Twitter, boost's website. The only reply I got was either automatic or cut and paste 'sorry' and will 'escalate'. I have been left on read and ignored. I am now pushing for a refund and porting my number.
Check out boostmobile's social media and you'll see all the upset customers comments.
The company is definitely going down. Avoid.
DO NOT PURCHASE ANY PRODUCTS
Purchases $200 sim on 5th Nov 2020 and to date 20/11 can not activate sim. Customer service is via chat and I have now "chatted" to 3 agents. All of which stated the same thing. Went through a lengthy verification process and then long waits until they say yes all activated. Still NOT activated. Either they are incompetent or simply will not activate for some unknown reason. Maybe as I have already paid for the sim upfront there is no obligation to connect as that would mean they would actually need to provide a service.
Call TIO ombudsman on 1800 046 686 and save yourself time. Only way you will get through to boost customer service!
The customer service of this company is abysmal and is the worst I’ve ever experienced. I am disgusted by how I’ve been treated and the time I have wasted and got no where. I have waited days for a response from customer care and have waited in the support queue for days, only for it to cut out and send me to the beginning again repeatedly. I am in my third trimester and need my phone for medical reasons. I will be going to the ombudsman about this and demanding compensation. Avoid this company at all costs. Not worth the stress, money or time.
Avoid this company at all costs
Honestly, never had such a horrendous customer experience in my life. SIM I ordered did not work. Hours long waits on their chat 'helpdesk'. No phone customer service available. Awful!
Great experience with Boost and very happy
I'm very surprised to read the terrible reviews about Boost. I can only say that I have had the best service from them. For $150 per year I have 80GB of data, unlimited calls and texts within Australia and unlimited international calls and texts (to certain countries). As Boost uses the Telstra network, reception is very good too. I have to call the UK quite a bit and have never had a problem calling landlines or mobiles there. When I transferred to Boost nearly two years ago, my old mobile number was ported through within a couple of hour...s and I haven't had a problem since. My family and friends in the UK are amazed at this package as todate there doesn't seem to be a similar package that UK mobile providers offer at such a good rate. Most of my family in Australia have also transferred to Boost and are also very happy with the service they receive.
Took hours to activate sim couldn't even bring number from old sim cannot talk to anyone litterly NO phone customer support misleading ads live chat doesn't work 90% of the time really bad
Useless at transferring number
I have many accounts that are tied to my phone number. Tried to transfer to boost and was asked for the same information multiple times over a 4 hour period in a chat screen. Never in my life has it been so difficult to organise the transfer of the number. I gave up in the end, due to the terribly slow response of the staff. Will stick with my current network for now
Even worse than Telstra
I initiated a move to boost Mobile from post paid Telstra to stay on the Telstra network but get away from the poor Telstra customer service. Big mistake!! Boost takes it to a new level of poor customer service! Ported my number after a laborious process but incorrectly activated the SIM with a new number first which my iPhone will now only recognise for iMessage service.
Only contact method is via message and after being dropped by the boost message service 3 times over an 8 hour period this afternoon/evening I guess I’ll just have to give up and move carriers altogether.
bery bad customer service
very pathetic customer service. wasted my 2 days just to activate my sim card. Chat with 4 different people to get it going. The first 3 customer service representative left the chat in the middle and disappeared.
Terrible customer service
I was charged twice for a recharge and told the next day that I would get a refund within the next 3-5 business days. That was two weeks ago. The Message Us function on the website is missing and the 125 8881 number is no use. Very frustrated.
Should be zero stars
"The quickest & easiest way to get in contact is to Message Us" - no in fact this is the only way to contact Boost as there is NO option to speak to anyone on the contact number which only directs you back to the website.
Logged on today at 9.20am and it is now 3.05pm and still haven't had any feedback except from Boost's bot.
Just going out to buy an optus sim and go there - if anyone wants some cheap $200 packs from Boost let me know!
With Boost still going I can only wonder how bad OneTel was that they went broke.....
My advice: run, don't walk towards ANY other mobile provider.
Worst Customer Service!!
I have boost 1 year prepaid plan. Because of their recent changes to global roaming policy, I don't have an option, to use my number overseas. I am not able to Reach out to anyone to discuss my options
Questions & Answers
How can I find out the balance of my mobile phone?
Boost M.Boost Mobile
You can check your balance by going to Balance > More Information.
Boost Mobile Team
how long it takes to connect to boost once activated
It took about 45 minutes for my Boost SIM to be activated, which included porting my Telstra number to Boost. To be fair, I was quoted 24-48 hours, but if using a new Boost-supplied mobile number, it should be between 30-60 minutes. Probably depends on the time of day, I activated mine on a Sunday afternoon.
Potentially, a LONG TIME.
I'm at 6 days and counting with no solution in sight, porting from Telstra post-paid to Boost.
I have since been told that the safest way to go from Telstra to Boost, since they use Telstra's network, is to first churn to a provider on either Vodafone or Optus, and when that is complete, and only then - port to Boost.
Allegedly, porting from Telstra pre-paid to Boost pre-paid is usually straightforward. In my case (according to a Boost CSR), Telstra have to convert the service from post-paid to pre-paid, and that is where the (long) delay is occurring. Of course, the first thing that happens is that your Telstra account is cancelled - while I can still receive calls and SMS, I have no outgoing call capability or mobile internet.
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