Boozies

Recently, we placed an order with Boozies. The initial design process was helpful and collaborative, which made the experience positive at first. However, the product was ordered with a confirmed delivery timeline of 7–10 business days and was required 14 days prior to our event, allowing what we believed was sufficient lead time. Unfortunately,… Read more

we were later informed of a delay, meaning the product would not arrive as promised.

What was most disappointing was the lack of communication once this delay was raised. We followed up with the company on three separate occasions prior to the scheduled delivery date and received no response. Communication ceased entirely once it became clear the timeline would not be met.

It has now been over three weeks, and there has still been no acknowledgement or correspondence from Boozies. The product eventually arrived after our event had passed, rendering the purchase unnecessary. While delays can sometimes occur, the absence of timely communication and follow-up once concerns were raised was highly disappointing and unprofessional.

Clear, responsive communication is essential, particularly when commitments cannot be met, and this experience did not reflect a collaborative or customer-focused approach.

Ordered a specific coloured holder and custom print. Paid for the extra to approve the ARTWORK. This was sent on white font with a black background. I approved the ARTWORK and they sent me the stubby holder in black and white, when I paid and ordered Sage Green. Customer service is terrible and advised I approved the artwork in black and white so… Read more

that's what I got. No offer to fix it, no offer of a refund, just basically too bad. Would definitely go some somewhere else for the money you are going to spend.

Been sent someone else’s order and can’t get hold of this company, phone calls go to a messaging service, emails, texts and messanger messages have not been responded to. Looks like I have lost my Money and will not get my product in time for the event, if ever. Not just me that’s missing out but I now have someone else’s order so they are missing… Read more

out too. I would stay away from this company. Rude and unprofessional for not communicating. Understand mistakes happen but they won’t respond to rectify this issue.

STAY AWAY. I paid for a rush order even though I had time as I wanted to be sure. After chasing them up I was Notified that my order had been posted, then subsequently they said there was an issue with delivery and they needed to cancel my order. When I asked for the tracking number the my refused. When I stated they still had plenty of time to… Read more

redo based on rush order time frame they gave me an excuse about production being too busy. When I stated that I wanted proof of my order had been despatched they cancelled my order. Clearly my order was too small and their care factor was zero. Luckily another Company came to the rescue with minimal time to produce and got my order to me. Better quality and better price. Do yourself a favour don’t bother with Boozies.

DON’T DO IT! STAY AWAY! I ordered from this “company” over a month ago. The WORST customer service EVER! They are happy to take your money but it ends there! They don’t answer any messages or emails. They claim to be an Australian company but they are not! Save your money because it’s going to China! And you won’t receive your items.

SCAM!! Go elsewhere and don’t support with non Australian company. Emails and messages not responded too, fake tracking numbers, terrible customer service. They’re not messaging customers they have scammed to take down reviews. Order from another website and save your money.

The worst service! Waited and waited for my stubby holders (still waiting) and was given 3 x different tracking numbers and multiple excuses later, Boozie’s were stating they overlooked our order TWICE. After emailing and messaging their social media accounts and leaving comments, they finally sent a tracking number over 6 weeks later. They are now begging me to delete my comments. Watch out, they also delete negative comments

Over a month waiting for my order and still hasnt arrived. Emailed multiple times for a status update with no response, no phone contact available. Stay clear of this business, its a scam.

I placed an order and paid extra to rush it, I responded to their emails confirming design and placement within hours and made sure they had all the details required. Rush service guarantees dispatch in 2-4 business days, on the 4th business day I still didn't have a shipping notification email so I emailed them. They told me the order had been… Read more

delivered which was untrue, they then said they would look into tracking and get back to me 'shortly' on Monday I followed them up and they sent a tracking link. The tracking shows the order is 'Pending' meaning they printed a label to appease me but didn't ship the order. I have followed up multiple times since then and was eventually sent a photo of 1 of my 12 coolers on the floor next to the shipping label - proving they hadn't even packed it for delivery yet. I have now had to find another company and pay a rush order fee with them to get wedding favours and I don't have a reply, product or a refund from Boozies. Avoid completely, they seems to have gone massively down hill in the last few months based on other reviews.

I placed an order of 60 stubby holders at the end of August for my wedding in October. I made it clear that the order was for an overseas wedding, and they guaranteed delivery well before the date. A week went by with no updates, no replies to emails (even though they were still posting on social media). I eventually had to comment on their… Read more

Instagram posts just to get a response. When they finally replied, they told me my order had been shipped and provided a tracking number only after I chased multiple times.

When I checked with AusPost, I discovered the tracking number was for a completely different state and had nothing to do with me. After more chasing, they eventually admitted my order hadn’t even been made, let alone shipped.

This whole experience has been shocking and incredibly stressful. To add to this, they advertise as an “Aussie business,” but the products are made in China. I personally wouldn’t have minded if they had just been upfront about it — but the dishonesty, lack of communication, and false guarantees are unacceptable.

Absolutely appalling service. I feel scammed and would strongly advise others to avoid this business at all costs.

Silver lining - my refund is now being processed after MULTIPLE emails threatening to take it further as I believe they weren’t even going to. I’d be shocked to see the number of people that just don’t worry about it because they can’t be bothered to fight when they don’t get replies.

Fraudulent company not even in Australia, my daughter paid over $300 for wedding favours never arrived....lied about shipping them, refuse to give refund, wont reply!! gave a false tracking number, liers and scammers!! AVOID AVOID AVOID!!!!

We placed an order to make stubby coolers for my husband's wake on a Sunday night, we needed them delivered latest Friday. On Wednesday afternoon, we realised that we hadn't heard from them. We tried to call, the message bank was full we couldn't leave a message. We tried all options..... we then got told on Thursday 'Sorry, we missed your order'. We did get a refund, this caused our grieving family immense distress.

The team were very communicative. I love my personalised design. My order reached me within 3 weeks (I did pay for priority and I live in a semi-remote location. Mail can take months.) I am very satisfied with my purchase.

Complete liars. I’ve had the run around for a month. Ordered almost $400 worth of stubbie holders and paid for expedited shipping. Waited two weeks with nothing, so contacted them. Got a reply from “Nora” saying it had been shipped. Waited another week without anything so emailed again. Was told by Nora that the order was “left behind at our… Read more

company” and in fact had not been shipped. As “compensation” they would expedite my order (which I’d actually paid for anyway!) They provided a tracking number saying it may not be activated straight away. ANOTHER week, still nothing, checked the tracking number and it says it doesn’t exist. Basically scammed out of $400 at a stressful time leading up to my wedding now left with no gifts for our guests and only 2 weeks to find something else. Should’ve read the reviews!

AVOID AT ALL COSTS. I wish I had looked at reviews before ordering with this company, I would have saved myself a lot of stress and upset. I placed an order for 65 customer stubby holders 1 month before my event. I got an email response straight away from [Name Removed] with a proof of my design, so I locked it in and paid for the expedited… Read more

service (delivered within 12 days). 15 days went by and I hadn’t heard anything, so I emailed to check on the status, to which Nora said they couldn’t find my order. I forwarded the order confirmation I received 15 days prior, and she advised they now wouldn’t be able to make the deadline of my event. No apology or accountability for their mistake. They did at least process my refund immediately once I requested it. IF YOU’RE LOOKING FOR CUSTOM STUBBY HOLDERS, go straight to MR STUBBY, I called them with just over a week before my event and shared my predicament. They were nothing short of amazing and got my order to me in 6 days! Don’t waste your time on Boozie’s.

DO NOT USE Assume have gone broke. No answer to emails. Calls. text or Social Media. Relied on for our wedding day coolers and never received them with months notice.

Do not order from Boozies - the commuication is terrible - wrong text on the proof and very likely the Stubby holders will not turn up as they don't answer any emails.

Ordered three weeks before event and didn’t receive them. No one answered the phone. When I sent emails I was lucky to get an email back and when I did it said “thanks for your patience” or “do not worry it will arrive” Terrible terrible business to deal with

Poor experience. Product not received – All went to plan during the order, but never sent. Got a tracking number with Aust post but they never received the article which from reading reviews is the MO of the scam.

Can’t even get the design right – After ordering 124 stubby holders, I received a proof of a completely different design. I responded immediately saying it was wrong and have not had a response. After reading all these reviews I have submitted a claim with ACCC and emailed Nora asking for a full refund. My wedding is in 4.5 weeks and don’t have high hopes these would even arrive… Read more

in time, even thought their website says within 8 business days. I have found another local company to go through but am just waiting on my refund first. Will be contacting the bank today.

0/10 - Do not recommend – Ordered and proof approved instantly. Got tracking details and then the box sat with the sender for a whole week before they did anything about it. They didn't send it until I followed up and by that point, it didn't make it in time for the event and it didnt leave any time to sort an alternative. When asked, they blamed the delivery company for the delay. No accountability. Not a good experience. Won't go back again.

Avoid at all cost – Ordered over 3 weeks ago, multiple phone calls and emails with little to no response. Blamed us than when we had proof blamed aus post for not sending after two phone calls to Aus post they confirmed they had received nothing. Avoid this company as it’s a fraud. Who offer no refunand block you. Just go directly to accc and report their social media.

Order not arrived – Order was placed over 2 weeks ago. Was provided with an Auspost tracking link last week that is inactive and has no updates. I wonder if it will show up?

Bad communication and untrustworthy business – Nora never picked up the phone or replied to emails when the delivery date missed the event date. Never responded to any refund requests. I’d never trust this business.

Stay away – Would stay away from this company. Ordered 85 stubbie holders for my wedding, they arrived with glue all over the bottoms and over the white stubbie holders. Started with getting replies then nothing, no refund no discount and no replies.

Go elsewhere. I can't comment on the product quality as the order ended up being cancelled after six weeks of promises and flat out lies.

Didn’t receive order – 80 coolers ordered three weeks ago. Still waiting… Think I have blown my money.