Border Express

Driver sat at bunnings dock for 2 hours with his truck running. Temp outside was 21°c so no need for a/c. Absolute clown. See this at bunnings all the time. Always a Border truck! Educate your clown drivers on saving money! Show details

I ordered a quite expensive parcel and these guys were responsible for delivery, I had been told to pick up from a depot which was 1 hour away from home, I was prepared to do so, when I arrived at the depot I got a phone call to tell me that the parcel was back at my hometown on a truck, I then turned around and went home. And when I arrived at… Read more

home I got another phone call from the company saying that they had messed delivery up and that it would be delivered tomorrow.

DO NOT USE THIS FREIGHT COMPANY Abyssmal….. poor communication, very late arrival, lost items… the list goes on. My first bunch of items ($3000 worth) finally arrived weeks later and were dumped on the side of the road away from any houses near our letterbox. There was no phone call (as explicitly requested numerous times when searching for my… Read more

lost items) and the box had been torn open. It was lucky that a neighbor alerted me that it was there or it could have been damage by weather or worse still, stolen. Absolutely disgraceful lack of professionalism. You have been warned

Liars and Useless - they delivered my package a week late and then to wrong address. They lied and said that is where it was noted to go. I sent a picture of the Note and they hung up on the call. Don't Show details

Border express 5 star service – After reading all the bad reviews, I was very sceptical whether I would receive package at all, but arrived the same day as it said out for delivery, the driver extremely friendly and polite, would definitely recommend Show details

When REALITY matches GREAT EXPECTATIONS – I had 4 parcels coming for one order, leaving Victoria to arrive at my isolated address in the Northern Rivers NSW, which is surrounded by National Parks. Not only did the parcels ALL arrive together, which is a rarity in itself, but they arrived in tact and a day early. After many years using national and international freight courier services,… Read more

when working as a national sales/marketing manager, and now as a retiree relying on website purchases, I consider myself well experienced and knowledgeable of what constitutes good delivery service. BORDER EXPRESS passed all my expectations, as I found their tracking system easier to use, clearer, always up to date and relevant, which put them way out in front of their competition. I have absolutely no hesitation in recommending BORDER EXPRESS to anyone looking for top shelf freight courier services, from pick up through to delivery.

Quite satisfied – Have been in present business for over 22 years have been using Border Express in the last 2 years thru an Logistic Company as we freight cartons all over OZ, our product sent includes freight cost so I am concerned my goods are going to arrive in good condition and this Company has done so. I have had no lost or damaged cartons in this time… Read more

period, I have found drivers are friendly and pretty much punctual. I have never found any courier company to be on time all the time & fully understand. I recently had to use another courier to freight to Sydney from Melbourne & they have lost 8 cartons value $1300 my first loss for many years, I paid the price now back to Border Express. We ship a lot of cartons 98% interstate so I need a safe, reliable company to handle our goods & as mentioned the freight is included with our goods. Whoever you use & happy with stick with them, but if you have trouble with a freight issue it is how they handle your problem& how quickly it is sorted, that is when you know if you have a good courier company! That is my 2 bobs worth! I book thru Kaboom Logistics based in Melbourne.

I ordered a generator which arrived in Townsville in record time and then I got the dreaded "We tried to deliver but you weren't home" message. We were home. All they had to do was ring the door bell. The fact that a courier service can collect and ship a large package thousands of kilometres (presumably through multiple hands) in just a few… Read more

days and then have the whole process fall over just 5 metres from my front door blows my mind. I don't know whether Border Express are hiring lazy idiots for local deliveries or the drivers are under too much pressure from management but, either way, the service is pitiful and stupidly inefficient. All that is needed is to ring a doorbell (or take 2 minutes to make a phone call if the drivers are not prepared to open a gate for fear of dogs) but no, drivers would prefer to make a major inconvenience for customers rather than a minor inconvenience for themselves. This is not the service we are paying for. Border Express you need to do better.

These people couldn't organize a beer in a brewery. They have just delivered my order to the units 2 doors up after coming into my retirement village and arbitrarily deciding that it must be the wrong address! No phone call, no going into the managers office or coming to my unit to check if it was the correct address. There is no number to call… Read more

them on, just an email help line that is useless. DONT use this company for anything. Unless you're happy to spend an entire afternoon trying to get the problem fixed.

This company should not be in the courier business. I am appalled at their service. The parcel was 3days late. It was sent as "urgent" by the sender. During this time, I couldn't contact them unless I was willing to go round in circles with their phone bot. Still, when the parcel finally arrived today, I got an email asking me to confirm the delivery address. This company delivers the WOW factor. Zero stars for Boarder Express! Show details

Waiting on our second delivery within a week. The first was late and then not on time and this one is now late and don't know where it is. Never thought anyone could be as bad as Mainfreight but well done folks, you are racing them to the bottom Show details

Absolute disgrace of a courier company . Paid 100$ express post for some urgent car parts. Took 14 business days to get to my door even though it was in Brisbane within 3 days . Had to call cistomer support on multiple occasions and was lied to saying it was on board with driver even though it hadn't been scanned on . If you want something in a hurry these are not the guys to carry freight for you Show details

One of the worst delivery experiences I had. I had 6 boxes and they delivered only two. When I enquired regarding the other 4 boxes, they said they are trying to find it and nobody bothers to give an update. I have to keep calling them. As of writing this review, it's already been 5 days and they are still looking for my missing boxes. Moreover… Read more

one of the reps said that it will be delivered the next day and then they cannot find it again.Terrible service.

Without a doubt, the WORST courier delivery company. I ordered a product from South Australia for delivery to Queensland. 2 boxes containing fragile glass. The order was dispatched on the 17th July and according to Border Express's tracking, arrived at their depot in Underwood Qld on the 21st July. I was then sent an email by the sender that my… Read more

parcels would be arriving no later than the 23rd July. When my items still had not arrived on the 28th July, even though tracking had them still at Underwood, I contacted this courier service only to be told that whilst the the deliveries were still at Underwood, they wouldn't be delivered until the following day as it was too late to have them sent out that day. I then told them that this service was unacceptable and the products ordered were for my business to which I was told (in a very monotone and practised way) that they were sorry for the inconvenience. The next day 29th July, at approximately 4.50pm, a courier attended my address and told me that he had one of my cartons and could not tell me where the other one was. I subsequently contacted Border Express again asking where the other parcel was only to sent an email stating " we are following up on the 2nd item and when we have details to provide , we will respond back to you then". I then received an email on the 30th July stating " We have been in communication with the account regarding this final carton. At this time we must now direct you back to them for further assistance regarding this". I then sent an email which I thought was pretty simple asking as to if my other item had been damaged or broken to which I once again received their standard line of contact your supplier. So, I did" And surprise surprise, yes, the supplier confirmed that my other package had been broken. So well done Border Express. Not only are you bloody hopeless with getting my delivery to its location safely, you can't even address when you have made a mistake. I have instructed the sender that in further dealings to not use your service as you leave items sitting in your warehouse for longer than is needed, you don't answer simple questions about a customer's products and then when accidents happen and things are broken you don't put up your hand and be honest with the customer. DO NOT USE THIS SERVICE.

My parcel never arrived. Got in touch with seller and they supplied it was delivered by Border Express, my heart sunk. Contacted Border Express, they sent me a photo of the delivery- unfortunately not my house. I requested how to make a claim, basically got told they have delivered it, talk to your person you brought it off. Typically Express… Read more

attitude, we take the money with no guarantees. This would have to be the WORST couriers in Australia. Would I recommend them, NO I would rather tie it to a pigeon, it would be more trustworthy! NOT WORTH the star I had to give.

Hopeless. Bought a pack back from Brisbane Airport. Yes we can deliver rather than carrying as hand luggage on plane. It took 23 days. Border express could not find the item for over 2 week. It went back to Sydney and then it passed me and was in QLD. They won’t disclose there onboarding companies “due to policy”. Only company I have known to do… Read more

this. What about my rights as the customer. Never use again. Phone call every 2 days and called the supplier, otherwise I was never going to see my purchase.

Border Express is a company that the building I work in frequently uses. They are without a doubt the most unorganised and frustrating company I've ever dealt with. They are never able to deliver things on time, never have the information the need, are always rude and difficult, and don't follow instructions. No, you can't just walk on in to a… Read more

secure building. Yes you must have a pass. No I can't just GIVE you a pass. Yes you have to call the phone number provided to you. No I can't call that number, I am not permitted. It's basically the same script every time I deal with these people and when you bring it to the attention of the company they do nothing to rectify the issues.

I have worked in transport up to the highest level, that of fleet manager for a large distribution company. Never have I had to deal with such a recalcitrant company like Border Express. They cannot track a delivery properly. They cannot deliver things on time. They cannot tell you where a particular driver is on his run of deliveries and the… Read more

customer service people are rude, abrupt and dismissive of your issues. No wonder their review figure is so low!!!

Ordered a swag from Kulkyne Kampers on 1st March which stated a 6-8 day lead time from Victoria to Newcastle. Estimated arrival date was confirmed as 10th March after first email confirmation. Ended up arriving 18th March. Despite repeated efforts to reach out to Border Express for an updated ETA there was no response from them, just automated… Read more

messages saying somebody would be in touch which never happened. I work in logistics and our go-to courier is Team Global Express (formerly Toll), where even a five day lead time from Victoria would be considered excessive. If I could leave less than a one-star review I would, and I would strongly recommend avoiding Border Express like the plague.

No time just rude – Just had a delivery made by Border Express. Would not wait for the person who ordered the product to come, just dumped it on the receptionist, insisted they signed for it and left complaining that he had so many deliveries to do Show details

SIMPLY THE WORST FREIGHT COMPANY EVER!!!!!!! – Item arrived in Bundaberg on the 23rd of January. Never moved again. Left contact message asking for up dates and was told was out for delivery on 5th February. Still no sign. AUSTRALIA'S most useless pack of lying fools that fraudulently call themselves a freight company. BEWARE. DO NOT USE THEM. ASK SELLERS WHO THEY ARE SENDING YOUR PACKAGES… Read more

WITH! IF THEY SAY GLOBAL EXPRESS OR BORDER EXPRESS, BUY FROM SOMEONE ELSE. Simply the worst company I've ever had the misfortune to depend on. Wont reply to request for me to collect. Wont answer phone calls. Treat this mob like Covid 19. Keep your distance!

Poor Service – Border Express / Logiwest Express were bloody useless, they lied & and had to do 130 km round trip to get the unit myself!!!, When i fronted them about their terrible service which they stated that i was not home on delivery day WHICH IS A TOTAL LIE, also said they rang me nonsense & left a note More nonsensei produced my phone and showed them no… Read more

calls at all,all week??? they just shrug their shoulders also asked when were they going to contact said waiting for me to contact them,HOW could I contact them unit sat in Geraldton for seven days until I chased everything up myself, NOT IMPRESSED!!!!

Do not use! – Possibly the WORST freight company in Australia, 2 deliveries in a few months from Sydney to Melb, arrive at Melbourne Airport the next day, then sit there for like 2 weeks... no help from their so called help desk.... stay clear, use someone reliable like Star Track... Show details

No Express Service – This company needs to remove "Express" from it's name because there is nothing express about them. They re slow to reply to emails and even slower to deliver products. I've had three different times I've used Boarder Express in the past two weeks to deliver products to clients and they have failed to deliver on time for every single delivery, that… Read more

is a 100% fail rate! Yes the products did arrive and in good condition, but a week late! If you have the time available they may be good but if you need something delivered fast I would stay well clear of them.