Bordernet

Impossibly difficult to cancel an account – I find the service overly expensive and very unreliable connection . I pay too much for a mediocre service that ensures that most of my plan allowance is in the off peak period when it is impossible to utilize it. I want to cancel my account but I cannot do this online. I emailed to arrange cancellation but I have not had the courtesy of a… Read more

reply. Today I’ve again waited on the phone for over an hour listening to the most appalling wait music and occasionally getting a regular , completely useless message saying ‘thank you for your patience’. Well Bordernet, my patience is long run out! I am going to have to go through this process yet again tomorrow in the hope that in some vague time in the future, somebody answers the phone at the bordernet end so that i can CANCEL my account. I am determined to completely and permanently end my association with this organisation. I have never forgotten the problems that were caused because Bordernet cut off our Email accounts, locking us out with no forewarning. We had to wait in a never-ending phone queue for weeks and weeks wasting untold hours, tying up the office phone and only to be cut off at 5pm after waiting for 3 hours or more on the queue. A curt , our offices are closed, please call back tomorrow was the brief comment before cutoff. It was an appalling management issue - we had to wait for one sole technician to give us access back to our email accounts on a new platform . Not even an apology from the company.

Total lack of support cancelling the account!no I’d required to sign up but make it impossible to cancel. Beware – Had this service for a couple of years. Worked ok to start with and then slowed right up. The worst thing though is trying to cancel the account!! It’s been 3 months, multiple calls, emails and 0 access to my account because it’s still undergoing maintenance. And the issue! I got married and changed my name and they continue to say they can’t… Read more

identify me (even after providing the certificate) so continue to charge. Supreme incompetence and nothing I can seem to do about it. Very very unhappy.

There is no more Bordernet – UPDATE: I now get account emails from BOTH Bordernet and Skymesh. My bank statement says Bordernet is charging me. The actual connection works very well, but there is no way to contact anyone via email. There is no more Bordernet. It's now Skymesh. Weird, because the Bordernet website is still active, even though it doesn't allow you to log in anymore Show details

Excellent Bordernet – Bordernet Satellite Internet has been largely trouble free for many years. The team has always treated us well and offered great support. I would not hesitate to recommend Bordernet to anyone requiring an internet provider. I plan to use them again when we move to our next residence. Show details

Excellent Service – Today I exceeded my data limit. Rang the 1300 number and Britney (I think) answered almost immediately. She advised upgrading to the $45 plan as better than buying a data block. She made the change in a very polite, helpful and efficient manner. So well done Britney! Show details

great service – good service ,no issues. been a happy customer for ten years or more. Living in country south Australia, with little or no telecom coverage, it's perfect for me & my family. Show details

Impossible to contact – Ridiculously difficult to get onto either Skymesh or Bordernet. Using a variety of methods… conflicting information about the relationship between Skymesh and Bordernet. Each organisation has told me to phone the other… over 30 mins wait for phone to be answered by both. Very frustrating and looking for another ISP. Show details

Non existent service and contact availability – Have been trying for 2 weeks to sort out account payment changes, Unable to even get through, the website does not allow for changing, constantly been redirected to Skymesh, only for the same problem there. Today finally got them to call me only to say to contact Bordernet, so round and round we go. I just want to sort this out. Show details

Really bad service – Bordernet used to be very good but now can't get any service, connection issues, no replys to emails and been on hold for one hour and still nothing, very very disappointed Show details

Used to be good, now almost dead – We've had Bordernet for over 12 months and were happy with speed and service first. Now the company seems to have disappeared. Had connection issues, drop outs, super slow "speed" and NO reply to emails, sms or calls for over 12 days. Not good enough, since I need my nbn satellite for work. Show details

Slow, drops out, and somehow eats all my data – Being rural, it is slow to load, drops out, eats all my data Making contact via email … no reply .. easier to email due to time difference Somehow can no longer log into my account Show details

Terrible customer service – Over an hour on hold before I gave us. Absolutely terrible service for a business customer. There is no way it should take this long to speak to a technician regarding a business outage. Show details

The WORST internet connection I have ever had – Terrible download and upload speeds. Very unreliable and unrealistic trouble shooting with the "help" centre. I cannot believe this is so poor. Unfortunately, I have no other option until Elon Musk gets STARLINK operating Show details

Illogical business model - I wanted to pay for more data but was not allowed! – Unfortunately, I have had a very bad experience with Bordernet. I had the top plan, but when my data run out during the month, and after buying more data blocks, Bordernet still cut me off. There was no room to be logical about it. They blamed NBN, but after further enquires it was Bordernet Who cut me off. I would have thought Bordernet was there… Read more

to make money and look after it’s customer. Without service our security alarm did not work, I could not call for help, nor could I send an email to complain. It was a terrible experience.

They've lost it – Like most of the reviews that are two years or older, we also thought Bordernet was great, with friendly, excellent customer service. Something's gone south with the company. Slow speeds, drop outs, long waits to get someone on the phone and then they're grumpy and unhelpful. We tried emailing but haven't got a response. We're cancelling the… Read more

service and they're threatening to charge us $200! And we have never been on a contract with them. What's happened to Bordernet???

Worst provider ever. Waited days for a connection – Impossible service department. High price for limited data. Impossible to contact the accounts or service department. I will never use this company. They are terrible. I recommend you look elsewhere for service provider. Show details

Drops out all the time – Connection is very unreliable and drops out constantly. I have been downloading a Netflix movie for over an hour. We have been with this provider for 6 years but time to try a new one Show details

Not happy - terrible service – I am most unhappy with the customer service from Bordernet, I have been trying to contact them by phone over the past several days with no success. Waiting over 45 minutes and still no one answer. I have sent an email tonight (perhaps this will get a response) to cancel my service, effective immediately. I wonder if I will get a response. Show details

Bordernet, buyer beware – Very slow speeds, next to no customer support. Very hard to make contact with . There web page for customers is always down and in the whole just a poor internet provider Show details

Satellite customer service – Satellite down. Customer service very poor across all issues. No mention of satellite outage on web page. Other customer service issues always poorly serviced. Phone doesn't answer . Web site continues to have errors Show details

I am a happy customer – Bordernet always has been a great supplier of Satellite internet. I still have the feeling that those who are living just outside the townships are discriminated. Yes, the NBN offers 205GB of data, but the majority - 145GB - can only be used when a normal person sleeps. But Bordernet is not to blame, that is the NBN. No, I have to be honest… Read more

Bodernet always replied within 24-hours and are very helpful over the phone. I bought a WiFi router through Bordernet, that was 40% cheaper than eBay, and Bordernet had the wifi modem set up for me ready to go. I am happy to give Bordernet a 5-star rating.

Robert Lammers Crows Nest QLD

Absolutely pathetic speeds. No response to emails – The issue is the pathetic speeds of the internet. Sites are timing out before they load. No response to emails requesting why the speeds are so slow. I have been a customer for over ten years and would expect better service for loyalty. Show details

I have a concern, and get ignored – I have noticed I am getting charged for download and uploads when the modem was turned off and noone was using it. I contact them via their webpage - and have received no acknowledgement or answer. Show details

Excellent – Stuart at bordernet needs a pay increase. He is excellent. Even though Bordernet stee having a few teething issues at the moment he was very patient on the phone as I quizzed him about a few questions  Show details

A Shaky Start But All Went Well – Bordernet installed the system for us 2 weeks before we were due to go on an extended holiday. It worked for 2 days and then nothing. It took a few emails and phone calls, but in the end they organised for someone from NBN to come out and re configure everything 2 days before we were due to leave. They told us we would be charged for the service… Read more

from the day it was up and running, which didn't impress us, but not long after we returned home from our holiday we received our first bill dated from our return date, so we were more than happy. After years of issues with Telstra, and no compensation, this company is a breath of fresh air. So far so good as far as the service goes. It's working and we are saving money!!

The best service of any company I have ever dealt with – Loving my NBN. I am out in the country, no other options. The speed is fantastic and other family members have commented on it. No dropouts, excellent streaming. LOOOVE speaking to locals for customer service. No wait for service.  Show details

Verdict: Excellent! – In the past I've approached securing a new Internet service with trepidation, as ISPs have ranged from the not very good, to the truly awful. Plus I was pre-wired to expect NBN problems based on widespread negative comments. In reality, I've found both the ISP (Bordernet) and the NBN SkyMuster service to be excellent. The 'onboarding' to… Read more

arrange the service was straightforward; the NBN installer turned up as promised and did a good job of installing the dish and modem. The Internet came on within minutes of the modem being installed, and has worked well since. There is an occasional slight delay due to satellite latency, but nothing untoward. The daytime data allowance is OK, and there are ways to access the off peak and much larger data allowance. For example, I use PlayOn to download streaming TV shows, Netflix and music between 1am and 7am.

Bordernet's service is fine, billing is straightforward and accurate, and the SkyMuster service is perfectly adequate.