Can only purchase SkyMuster data blocks in 1 Gb increments at 5 $ each- daylight robbery: 1 $ per GB would be reasonable. I need 10 GB for 2 days how do I do that? No information if you can buy more blocks or not. Telephone line permanently busy Monday morning waiting for 30 minutes with 2 callers before me....still waiting. Bordernet then updated me with 10 GB extra data for free without telling me-was too late for my videoconference that morning-but still a nice gesture

Satellite down. Customer service very poor across all issues. No mention of satellite outage on web page. Other customer service issues always poorly serviced. Phone doesn't answer . Web site continues to have errors

good service ,no issues. been a happy customer for ten years or more. Living in country south Australia, with little or no telecom coverage, it's perfect for me & my family.

Bordernet always has been a great supplier of Satellite internet.
I still have the feeling that those who are living just outside the townships are discriminated. Yes, the NBN offers 205GB of data, but the majority - 145GB - can only be used when a normal person sleeps.
But Bordernet is not to blame, that is the NBN.
No, I have to be honest Bodernet always replied within 24-hours and are very helpful over the phone.
I bought a WiFi router through Bordernet, that was 40% cheaper than eBay, and Bordernet had the wifi modem set up for me ready to go.
I am happy to give Bordernet a 5-star rating.

Robert Lammers
Crows Nest QLD

The issue is the pathetic speeds of the internet. Sites are timing out before they load. No response to emails requesting why the speeds are so slow. I have been a customer for over ten years and would expect better service for loyalty.

I have noticed I am getting charged for download and uploads when the modem was turned off and noone was using it. I contact them via their webpage - and have received no acknowledgement or answer.

Stuart at bordernet needs a pay increase. He is excellent. Even though Bordernet stee having a few teething issues at the moment he was very patient on the phone as I quizzed him about a few questions

Bordernet installed the system for us 2 weeks before we were due to go on an extended holiday. It worked for 2 days and then nothing. It took a few emails and phone calls, but in the end they organised for someone from NBN to come out and re configure everything 2 days before we were due to leave. They told us we would be charged for the service from the day it was up and running, which didn't impress us, but not long after we returned home from our holiday we received our first bill dated from our return date, so we were more than happy. After years of issues with Telstra, and no compensation, this company is a breath of fresh air. So far so good as far as the service goes. It's working and we are saving money!!

Loving my NBN. I am out in the country, no other options. The speed is fantastic and other family members have commented on it. No dropouts, excellent streaming. LOOOVE speaking to locals for customer service. No wait for service.

Our connection is more stable than the previous supplier. We have had only one outage in the year or so since we joined and it was was quickly and professionally dealt with.

Bordernet is the best company. They are so helpful and easy to talk to you. They really care about their customers.

Very happy with service and quick installation, No problems experienced, very helpful when enquiring of availability and best plan for our use.

Rock solid reliable, good phone support. Never had a problem. So glad I no longer deal with Telstra. Would recommend to friends.

We have had a few dropouts but also we have had 12 days of cloudy weather . Dealing with you guys on the phone is a breeze and makes it easy

I was a customer of Bordernet i was promised one thing and they never came through with it i was treated with no respect from the manager i kept getting drop outs all the time i kept ringing them and nothing got done SO DON'T USE THEM!!! terrible

Have been eith Bordernet since May 2006 and never had any problems. As all the other rebiews say, helpful is an understatement and BTW, the satellite service works a treat.

NBN Satellite Bordernet is the best thing I have done, They made it so easy to set it up and install it, I would highly recommend it, I have reliable connection which is great, customer service is great too.

Aussie staff at hand A+. Has made church 90km away easier if i cannot attend personally. Wish it was quicker for Netflix so i cannot have that yet. Maybe thats a good thing lol. Need higher plans like 500gb or Unlimited as im a Documentary/Movie guy. AAA+ Guys for always helping where needed and going that xtra mile. Good luck with the future Bordernet, im sure its going to be a bright one for you the more the city folk realise the country is the place to be. Oxley 2711