No customer support or relevant info when running out of data
Can only purchase SkyMuster data blocks in 1 Gb increments at 5 $ each- daylight robbery: 1 $ per GB would be reasonable. I need 10 GB for 2 days how do I do that? No information if you can buy more blocks or not. Telephone line permanently busy Monday morning waiting for 30 minutes with 2 callers before me....still waiting. Bordernet then updated me with 10 GB extra data for free without telling me-was too late for my videoconference that morning-but still a nice gesture
Satellite customer service
Satellite down. Customer service very poor across all issues. No mention of satellite outage on web page. Other customer service issues always poorly serviced. Phone doesn't answer . Web site continues to have errors
good service ,no issues. been a happy customer for ten years or more. Living in country south Australia, with little or no telecom coverage, it's perfect for me & my family.
I am a happy customer
Bordernet always has been a great supplier of Satellite internet.
I still have the feeling that those who are living just outside the townships are discriminated. Yes, the NBN offers 205GB of data, but the majority - 145GB - can only be used when a normal person sleeps.
But Bordernet is not to blame, that is the NBN.
No, I have to be honest Bodernet always replied within 24-hours and are very helpful over the phone.
I bought a WiFi router through Bordernet, that was 40% cheaper than eBay, and Bordernet had the wifi modem set up for me ready to go.
I am happy to give Bordernet a 5-star rating.
Crows Nest QLD
Absolutely pathetic speeds. No response to emails.
The issue is the pathetic speeds of the internet. Sites are timing out before they load. No response to emails requesting why the speeds are so slow. I have been a customer for over ten years and would expect better service for loyalty.
I have a concern, and get ignored.
I have noticed I am getting charged for download and uploads when the modem was turned off and noone was using it. I contact them via their webpage - and have received no acknowledgement or answer.
- Verified customer
Stuart at bordernet needs a pay increase. He is excellent. Even though Bordernet stee having a few teething issues at the moment he was very patient on the phone as I quizzed him about a few questions
A Shaky Start But All Went Well
Bordernet installed the system for us 2 weeks before we were due to go on an extended holiday. It worked for 2 days and then nothing. It took a few emails and phone calls, but in the end they organised for someone from NBN to come out and re configure everything 2 days before we were due to leave. They told us we would be charged for the service from the day it was up and running, which didn't impress us, but not long after we returned home from our holiday we received our first bill dated from our return date, so we were more than happy. After years of issues with Telstra, and no compensation, this company is a breath of fresh air. So far so good as far as the service goes. It's working and we are saving money!!
- Verified customer
The best service of any company I have ever dealt with
Loving my NBN. I am out in the country, no other options. The speed is fantastic and other family members have commented on it. No dropouts, excellent streaming. LOOOVE speaking to locals for customer service. No wait for service.
In the past I've approached securing a new Internet service with trepidation, as ISPs have ranged from the not very good, to the truly awful. Plus I was pre-wired to expect NBN problems based on widespread negative comments.
In reality, I've found both the ISP (Bordernet) and the NBN SkyMuster service to be excellent. The 'onboarding' to arrange the service was straightforward; the NBN installer turned up as promised and did a good job of installing the dish and modem. The Internet came on within minutes of the modem being installed, and has...worked well since. There is an occasional slight delay due to satellite latency, but nothing untoward. The daytime data allowance is OK, and there are ways to access the off peak and much larger data allowance. For example, I use PlayOn to download streaming TV shows, Netflix and music between 1am and 7am. Bordernet's service is fine, billing is straightforward and accurate, and the SkyMuster service is perfectly adequate.
Much better than previous service
Our connection is more stable than the previous supplier. We have had only one outage in the year or so since we joined and it was was quickly and professionally dealt with.
Bordernet is the best company. They are so helpful and easy to talk to you. They really care about their customers.
Very happy with service and quick installation, No problems experienced, very helpful when enquiring of availability and best plan for our use.
Rock solid reliable, good phone support.
Rock solid reliable, good phone support. Never had a problem. So glad I no longer deal with Telstra. Would recommend to friends.
We have had a few dropouts but also we have had 12 days of cloudy weather . Dealing with you guys on the phone is a breeze and makes it easy
Can't say enough good things about Bordernet
Until October last year, the only broadband internet available at my address was wireless broadband. It was expensive, unreliable and frequently very slow. We had a 15 Gigabyte monthly data allowance and were frequently finding our service slowed due to exceeding our allowance. In October, I signed up for a satellite NBN broadband connection with Bordernet and we settled in for what I assumed would be a long wait for our new service to be installed. I had heard a great many tales about the awful delays experienced by people awaiting connec...tion to the NBN. Given our relatively remote location, we imagined our wait would be very long. We were astonished when we were contacted within a couple of weeks and within three weeks of the initial application, a technician from the NBN arrived and installed our satellite service. He did an excellent job in a couple of hours and we were online immediately. Our experience since signing up with Bordernet has been perfect. For the first time ever, we got to experience real broadband performance. The previous wireless connection achieved 400KB per second on its very best day and was so slow as to be useless at other times. Our Bordernet satellite connection regularly exceeds 2 MB per second and rarely dips below one MB. The connection has been rock solid with almost not disruption whatever over the months since its installation. My only enquiries with Bordernet have been handled promptly and courteously and I honestly can't fault their service. We are now enjoying internet that is five times faster than what we knew previously. Our monthly data allowance is three times greater in peak hour than what we previously had in total and we have an additional 100GB allowance for out of hours use, which we've hardly ever accessed. We've never come anywhere near using up our peak hour data allowance. All this for less than half what we were previously being charged for wireless broadband. Further, our actual data usage since transferring to Bordernet has been far less than what was being charged by the wireless broadband provider, despite my internet usage being considerably less frugal, given our generous new data allowance. I honestly can't do justice to how pleased we have been with our transfer to Bordernet's satellite NBN. This is the future we never dared to imagine!
I was a customer of Bordernet i was promised one thing and they never came through with it i was treated with no respect from the manager i kept getting drop outs all the time i kept ringing them and nothing got done SO DON'T USE THEM!!! terrible
Have been eith Bordernet since May 2006 and never had any problems. As all the other rebiews say, helpful is an understatement and BTW, the satellite service works a treat.
I am so please I have Bordernet for my NBN internet
NBN Satellite Bordernet is the best thing I have done, They made it so easy to set it up and install it, I would highly recommend it, I have reliable connection which is great, customer service is great too.
Aussie staff at hand A+. Has made church 90km away easier if i cannot attend personally. Wish it was quicker for Netflix so i cannot have that yet. Maybe thats a good thing lol. Need higher plans like 500gb or Unlimited as im a Documentary/Movie guy. AAA+ Guys for always helping where needed and going that xtra mile. Good luck with the future Bordernet, im sure its going to be a bright one for you the more the city folk realise the country is the place to be. Oxley 2711
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.