I am a happy customer
Bordernet always has been a great supplier of Satellite internet.
I still have the feeling that those who are living just outside the townships are discriminated. Yes, the NBN offers 205GB of data, but the majority - 145GB - can only be used when a normal person sleeps.
But Bordernet is not to blame, that is the NBN.
No, I have to be honest Bodernet always replied within 24-hours and are very helpful over the phone.
I bought a WiFi router through Bordernet, that was 40% cheaper than eBay, and Bordernet had the wifi modem set up for me ready to go.
I am happy to give Bordernet a 5-star rating.
Crows Nest QLD
Absolutely pathetic speeds. No response to emails.
The issue is the pathetic speeds of the internet. Sites are timing out before they load. No response to emails requesting why the speeds are so slow. I have been a customer for over ten years and would expect better service for loyalty.
I have a concern, and get ignored.
I have noticed I am getting charged for download and uploads when the modem was turned off and noone was using it. I contact them via their webpage - and have received no acknowledgement or answer.
A Shaky Start But All Went Well
Bordernet installed the system for us 2 weeks before we were due to go on an extended holiday. It worked for 2 days and then nothing. It took a few emails and phone calls, but in the end they organised for someone from NBN to come out and re configure everything 2 days before we were due to leave. They told us we would be charged for the service from the day it was up and running, which didn't impress us, but not long after we returned home from our holiday we received our first bill dated from our return date, so we were more than happy. After years of issues with Telstra, and no compensation, this company is a breath of fresh air. So far so good as far as the service goes. It's working and we are saving money!!
- Verified customer
The best service of any company I have ever dealt with
Loving my NBN. I am out in the country, no other options. The speed is fantastic and other family members have commented on it. No dropouts, excellent streaming. LOOOVE speaking to locals for customer service. No wait for service.
In the past I've approached securing a new Internet service with trepidation, as ISPs have ranged from the not very good, to the truly awful. Plus I was pre-wired to expect NBN problems based on widespread negative comments.
In reality, I've found both the ISP (Bordernet) and the NBN SkyMuster service to be excellent. The 'onboarding' to arrange the service was straightforward; the NBN installer turned up as promised and did a good job of installing the dish and modem. The Internet came on within minutes of the modem being installed, and has...worked well since. There is an occasional slight delay due to satellite latency, but nothing untoward. The daytime data allowance is OK, and there are ways to access the off peak and much larger data allowance. For example, I use PlayOn to download streaming TV shows, Netflix and music between 1am and 7am. Bordernet's service is fine, billing is straightforward and accurate, and the SkyMuster service is perfectly adequate.
Can't say enough good things about Bordernet
Until October last year, the only broadband internet available at my address was wireless broadband. It was expensive, unreliable and frequently very slow. We had a 15 Gigabyte monthly data allowance and were frequently finding our service slowed due to exceeding our allowance. In October, I signed up for a satellite NBN broadband connection with Bordernet and we settled in for what I assumed would be a long wait for our new service to be installed. I had heard a great many tales about the awful delays experienced by people awaiting connec...tion to the NBN. Given our relatively remote location, we imagined our wait would be very long. We were astonished when we were contacted within a couple of weeks and within three weeks of the initial application, a technician from the NBN arrived and installed our satellite service. He did an excellent job in a couple of hours and we were online immediately. Our experience since signing up with Bordernet has been perfect. For the first time ever, we got to experience real broadband performance. The previous wireless connection achieved 400KB per second on its very best day and was so slow as to be useless at other times. Our Bordernet satellite connection regularly exceeds 2 MB per second and rarely dips below one MB. The connection has been rock solid with almost not disruption whatever over the months since its installation. My only enquiries with Bordernet have been handled promptly and courteously and I honestly can't fault their service. We are now enjoying internet that is five times faster than what we knew previously. Our monthly data allowance is three times greater in peak hour than what we previously had in total and we have an additional 100GB allowance for out of hours use, which we've hardly ever accessed. We've never come anywhere near using up our peak hour data allowance. All this for less than half what we were previously being charged for wireless broadband. Further, our actual data usage since transferring to Bordernet has been far less than what was being charged by the wireless broadband provider, despite my internet usage being considerably less frugal, given our generous new data allowance. I honestly can't do justice to how pleased we have been with our transfer to Bordernet's satellite NBN. This is the future we never dared to imagine!
I was a customer of Bordernet i was promised one thing and they never came through with it i was treated with no respect from the manager i kept getting drop outs all the time i kept ringing them and nothing got done SO DON'T USE THEM!!! terrible
I am so please I have Bordernet for my NBN internet
NBN Satellite Bordernet is the best thing I have done, They made it so easy to set it up and install it, I would highly recommend it, I have reliable connection which is great, customer service is great too.
Aussie staff at hand A+. Has made church 90km away easier if i cannot attend personally. Wish it was quicker for Netflix so i cannot have that yet. Maybe thats a good thing lol. Need higher plans like 500gb or Unlimited as im a Documentary/Movie guy. AAA+ Guys for always helping where needed and going that xtra mile. Good luck with the future Bordernet, im sure its going to be a bright one for you the more the city folk realise the country is the place to be. Oxley 2711
Superb satellite service provider.
We've been with Bordernet since March 2007 & wouldn't contemplate changing. The service from them is brilliant & we are always well informed about upcoming changes such as new satellites or new plans. Any time I have had an issue I have always been able to speak to an Aussie and get prompt service. Have had no hesitation in recommending Bordernet to many friends. Love our NBN Satellite connection. Thank you Bordernet
Been with the company for 6 years now, great reliable service.
after reading all the reviews on your home page, I say that I agree with most of the comments. We couldn't be happier with the service, the connection,the coverage and the friendly help the helpfull staff give us. Well done Bordernet.
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