Bosch Serie 8 Heat Pump Tumble Dryers

We really love our new kitchen and Laundry! Jeremiah and Stuart did an amazing Job, they always checking us if theres any other issues and solve it straight away. We would highly recommend them. Show details

Amazing drier – This review is made after 4 years of using the product everyday Show details ·  1

Bosch 9kg Heat Pump Tumble Dryer expensive mistake? – I like Bosch for reliability and quality. I use this dryer 2-3 times a day, 4 days a week to dry towels in a massage business. It comfortably fits 6 bath sheets and numerous hand towels. Unfortunately a couple of months into owning the dryer it just wouldn’t dry, sometimes taking 5hrs and still towels were quite damp and needed hanging up to air… Read more ·  1

dry. I tried different settings and nothing improved. I cleaned the filters after each load, cleaned the moisture sensor and that didn’t help. I then started washing the filters with liquid soap and water and leaving them out to dry at the end of the day, and since then a big load of washing is nice and dry in about 2hrs. I’ve owned the dryer for 7yrs and it is still looking good and working well. This dryer is excellent, massive 9kg capacity, easy to use controls, large opening into the dryer, very cool venting of the condenser dryer air. A bit expensive but well worth the money.

Recommended - if you take the time to understand it first! – I went down a research rabbit hole prior to deciding on this dryer. And I’m glad I did. Most of the negative reviews appear to be from people who clearly didn’t understand how to operate it. To avoid becoming one of those people, please read on. 1. Heat pump dryers are…slow ---------------------------- Yes, they take time. If you’re the sort of… Read more

person who likes throw clothes in there and have them dry quickly, this isn’t the product for you.

2. It may need some help ----------------------- If you have sheets in there, they may get tangled. If you notice this happening, simply opening it and unravelling the sheets will help the drying process progress nicely. Throwing sheets in with other items can also prevent this from happening.

3. Use the right setting --------------------- Ensuring the dryer is set to maximum 'drying level' will mean they keep of tumbling until they’re nice and toasty.

4. Get it plumbed in (if you can) ----------------------------- As heat pumps extract water from your clothes to dry them, you'll end up with water to empty at the end of the cycle. If you don't have it plumbed in, you can empty the water from a little, easy to access container. However, if you're fortunate enough, like me, to be installing the appliance during renovations, it's definitely worth having your plumber connect it to your plumbing so that it's automatically expelled, with your washing machine water. Very handy!

5. There’s lots to like about this dryer ----------------------------------- I love that due to the high energy efficiency, I don’t feel guilty running it when there’s no solar coming from our panels. Plus, it’s so quiet that there are no issues with disturbing our sleeping children. Maintenance is also very simple, with the filter at the front in a double basket that catches lots of lint and makes it easy to empty.

The dryer treats our clothes well - and given it's so gentle, I've been known to throw things in there that are labelled with the dreaded 'no tumble dry' sign, without any issues. It has a nice internal light that makes it less likely to end up with rogue socks. And it’s a bonus that it looks so pretty alongside our matching Bosch washing machine.

I am pleased we invested in this dryer. It isn't cheap, but if your budget allows, I recommend it.

Superb product – This is a high quality dryer and is worth the price. It dries a load in 1 hour that used to take out conventional dryer over 2 hours to do. As expected from Bosch Series 8, exceptional quality. Show details

An efficient, reliable dryer... if longer cycle times don't bother you – PLEASE NOTE: I use capitals for headings and emphasis, not yelling. I do this to make reading the review a little easier since I don't have italics/bolt/underline/headings and other formatting options. Also, I write in-depth reviews, so get yourself a beverage and a snack, and take your time. THE BOSCH SERIE 8 HEAT PUMP CLOTHES DRYER (MODEL:… Read more ·  1

WTX88M20AU)

We bought this dryer from Appliances Online during their "Black Friday" deals in 2021. (So end of November). At the time of writing, it's May 2022), so we've had it nearly 6 months and used it a lot during the surprisingly wet and cool Summer here in Canberra.

Now first of all, this is "Heat pump" style of dryer. Comparing dryers of different types is often an "apples and oranges" situation. So let's make sure you know what the types of dryers are before we proceed:

1. VENTED DRYER:

The cheapest to buy, but perhaps one of the most expensive and restrictive type to run. A vented dryer is a simple device (comparatively) because it heats air up, that hot air is pumped into the drum, the hot air picks up some of the moisture from the clothes, then it's vented (heat and moisture) into the laundry... some have a vent pipe to go out a window, but many don't, and even if you get a pipe, it's not an attractive feature to have sprawling across your laundry and out your window. (I've seen birds nest in outdoor end of the pipe, which causes other issues… like a heat buildup and fire).

If you've been in a hot/humid laundry, then this is likely the type of dryer being used. This can lead to high running costs as it’s a “one pass” process, requiring a continual source of cold air to be heated. To make matters worse, the vented humidity can cause mould to grow in your laundry. So a vented laundry (open window, exhaust fan, piped exhaust), is needed. So this type of dryer is NOT good for many apartments who lack sufficient airflow.

Vented dryers operate at higher temperatures, so this is quite hard on clothes (and increases risk of fire) but also offers faster drying cycles.

2. CONDENSER DRYER:

Basically, a vented dryer, but instead of simply venting the humid hot air, the hot moist air is passed through a condenser to remove the humidity from the air prior to venting. This reduces the chance of mould build up on your laundry walls, but the heat is still allowed to escape. So it's still expensive to run, costs a little more to buy but is relatively “hypo allergenic” compared to the vented dryer. That said, a condenser type can cause sweltering dry-ish heat build up in a confined space. Some people allow the warmed laundry air to escape into the home during winter to put that heat to some use, but it often involves leaving laundry doors open, so in general, noise can become more of an issue. During summer.. additional heat is the last thing you want.

Condenser dryers tend to operate at similar temperatures to vented (usually around 70 degrees Celsius or so), which means they’re typically faster than heat pump types.

3. HEAT PUMP DRYER:

I think a lot of low reviews for this dryer originate from people simply not understanding the difference between heat pump and other types of dryer, particularly if they expect a heat pump model to behave like the other types. They’re different, they’re built with different goals in mind (like energy efficiency) so they operate at lower temperatures (often around 50 degrees Celsius or so, which SUBSTANTIALLY reduces the risk of fire), but because of these lower temperature ranges, each cycle needs to run for longer periods of time… often 45-90 minutes longer than condenser/vented types.

So what makes a heat pump dryer different?

This design extends on the condenser type, it still condenses the humidity from the hot air before venting (like the condenser type), but ALSO allows the recycling of heat back into the dryer (through a component called a heat exchange). By adding more components, these are the most complex dryers to build, (so are often the most expensive to buy) but they have the most efficient average energy ratings, and best of all, can be put in almost any laundry, well ventilated or not. Because most of the heat is recycled, the laundry won’t rise much in temperature, so it makes the laundry a similar environment to the rest of the house… so probably more pleasant to be in without disrupting any heating and cooling you have going on elsewhere in the home.

A note about cheap heat pump dryers:

While it’s true that you can get cheap heat-pump dryers, (say $780 instead of the $1500+ of this model) these often have smaller, less efficient heat exchanges, so more heat is lost (and thus has higher running costs). It’s not unusual for the cheap ones to have 6 star energy ratings (still not bad for a dryer, definitely better than a vented type on average). However, the more expensive models (like this one have 10 stars. This CAN have a profound effect on cost over time, but WILL have an impact in the up-front purchase price. Balancing these considerations isn’t easy…

THE DEBATE ABOUT EFFICIENCY/COST OF HEAT PUMP DRYERS:

As energy prices continue to rise, or if you’re “off grid” and nearing your power generating capacity, the argument FOR heat pump dryers gets stronger. Obviously, if power is cheaper, and freely available, then the efficiency is less beneficial economically.

That said, there's some disagreement about how long it takes for the energy efficiency savings (of heat pump types) to pay off the initial increase in purchase price (or beyond). However, if you're a heavy dryer user (more than 3-4 loads a week) this will likely be much faster than those who only resort to using a dryer in the most dire of circumstances. Another factor to consider, there's some argument that having more things to break in such a complex dryer, results in a less reliable machine overall. The added costs of repair/replacement can (theoretically) match, or even exceed the savings gained if you buy a “lemon”. Some even argue that some heat pump dryers may NEVER save enough money from efficiency gains before the machine wears out if the machine in question isn't reliable, used often enough, and/or hasn’t got a long warranty. Obviously this will vary from one model to another, and the circumstances in which the dryer is used. In short, your mileage may vary, so consider your particular needs and use when buying a dryer.

You now know the types, and their pros and cons. I hope this is useful to you... or at least helps you to get the right type of dryer for you.

LOCATION, LOCATION, LOCATION:

I've already covered how different types of dryer may impact your room. However, some people place their dryer in the garage, or somewhere else that's usually more susceptible to extreme weather. Obviously, if the dryer has to heat air up from outdoor winter temperatures, you can bet it'll use more power, and take longer to dry than those who are in climate controlled, or at least, reasonably insulated locations. Of course, in summer, it might take even less time.. but the risk of fire is increased. Heat pump dryers are designed to be efficient... rather than powerful, so if you have long winters, and store it "out in the cold", then a condenser type dryer will likely be a better option.

BACK TO THE REVIEW:

This is a Bosch Series 8 WTX88M20AU 8Kg heat pump clothes dryer... from now, I'm just going to call it "The dryer" for simplicity.

Many Bosch appliances have a good reputation, and for the most part, as an owner of several Bosch appliances (vacuum, dishwasher, washing machine, and now dryer) and more than a few of Bosch’s “professional grade” tools, (two wood routers, oscillating multi tool, random orbital sander, laser measurer, and others). I think the high regard Bosch enjoys is well deserved.

Aside from maintenance, and some wear and tear.. ALL of my Bosch gear have been problem free for years. Now, just because I like Bosch, doesn’t mean I’m some blinded “fan boy”, there are quirky things on each of these appliances, irritations which I think could have been designed better, but for the most part, the devices work well, reliably, and as advertised.

Like many items reviewed here. It seems only the "passionate" have bothered to write a review about this dryer for good or ill. I try to share the experiences I have had to give balance to the complaints (perhaps warranted as they may be) and delve deeper than “I just plugged it in and it works”. These simplistic reviews aren’t helpful because they say nothing about reliability, things learned, or if it dries well.

Before we bought this dryer, I did a lot of research on a multitude of sites. What capacity did we need? How quiet was it? Will it fit in the laundry at all (actually it didn't which is why we're.... mostly through a laundry renovation). There weren't many reviews on here (on Product Review) about it at the time of purchasing. Imagine my surprise when there are so few reviews 6 months later, and all of them low-rated. Even Appliances Online has more reviews than here, (28 at the time of writing, with an average of 4.7 stars).

So what can I say, after owning and using the dryer for 6 months?

To me this has been a reliable machine. It has been quiet, it dries all of our clothes, bedding, blankets, towels, and I have no idea what may be causing any of the issues other people seem to be complaining about. We've had one of the coolest and wettest summers on record... so when I say I've used this machine a lot, please understand that it has been our primary means of drying our washing. That said, to get this machine to behave, you NEED to read the manual, and follow it closely..(or get someone else to do so) particularly during installation, and maintenance.

Things I like about this dryer:

1. While it comes with a drain pipe attachment. It has the option to run without a drain pipe (water collects in the condenser tray, which needs to be emptied after each cycle). If you’re in an apartment, or somewhere the drain isn’t easily available, then this is a huge help. During our renovations, we were ripping walls apart, moving taps and electrical outlets. The dryer literally sat in the living room for a while, and was still useable. People who connect the drain pipe must be careful though. You need to remove the little plug at the bottom of the condenser tray, otherwise the tray will still accumulate water. People who complain about this tray still filling up with water with the pipe attached, mightn’t have read/followed the instructions properly.

2. Multiple filters. All dryers have a filter, but because the hot air is recycled, it NEEDS to keep everything free of lint and dust. There’s a dual layered filter in the bottom of the doorway, there’s another filter in the condenser tray.

3. It really DOES use less energy than other dryers. With all the rainfall this summer, we’ve used this dryer quite a bit to avoid our place looking like a laundromat, yet our power bill has only had a modest increase (compared to the same time last year, before we owned ANY dryer, and we don’t have any air conditioning for cooling the warmer months that may confound the trend). Beyond the cycles themselves, this dryer turns the display turns off in an energy saving mode should it be left on (but no buttons pushed) for a while.

4. There are multiple “targets” of dryness that can be adjusted to your needs. “Iron dry” leaves the clothes a little damp to make ironing easier. “Cupboard dry” is for most clothes, and single-layered fabric items. “Cupboard dry plus” is for multi-layered and padded items. Each drying level adjusts the time the cycle runs for, NOT the temperature. If you find that the clothes are still too damp, you can “tweak” each cycle (other than cotton) to make things even drier. This setting is stored in a persistent state, (even after the appliance is switched off). So when you re-run the cycle (other than cotton) it will perform as you previously set it.

After reading some of the most critical reviews, I think at least some of the complaints about this machine “not drying” stem from the fact that these people haven’t bothered to take the time to adjust these settings (or may have accidentally bumped a button, which I have done once or twice). Obviously this machine was designed with efficiency as a priority. The default settings might not be enough in your particular circumstances.

5. A nice light in the drum. Now this might be trivial to some, but once you have a light, where you can see everything in the drum (always that last sock in the back, for example) the light just makes finding it so much easier. The dryer I had growing up didn’t have one, and I often missed one item of clothing or another.

6. It’s actually surprisingly quiet. I really like what Bosch has done here, it’s shaped the side panelling to prevent vibration. The motor itself is quiet, the pumps are barely audible. The biggest source of noise for us is the tumbling clothes themselves. If you have items with large buttons, jeans with press studs, or other hard bits that can clink against the steel drum, then obviously the noise will be louder than the fabric parts.

7. You can silence the unit. Unlike our Bosch washing machine, ALL of the cycles can have those “beeps” at the end of the cycle turned off, and they STAY off. Our Bosch washing machine only has one “night time” cycle, and oh how I wish we could silence the other cycles.

Things I don’t like about this dryer:

1. Periodically, you’ll get a message CrE, this is not an error, but a prompt to run the care/maintenance processes. The interface to run the maintenance cycle can be a little frustrating because it doesn’t always behave the way described in the manual.

2. The manual isn’t as clear as it could be in several places. I highly recommend using a flathead screwdriver when moving the condenser tray pipe off the nozzle, (done when preparing to install the drain pipe). This isn’t suggested, but it makes life much easier. Failing that, there are YouTube videos made by everyday owners that fill in some gaps quite nicely. We found this particularly helpful, and made things both clearer and easier:

https://www.youtube.com/watch?v=wrhlbbh1xSg

3. Efficiency has a price. Many vented dryers are faster for each cycle. Simply heating air up once, and passing it through the washing is like a hair dryer for clothes. It might be expensive to run, but it does dry clothes very quickly. When you recycle the air over and over, and extract moisture using a condenser, it takes time for the condensers and heat exchange to work. So if you’re used to dry clothes in 30 mins or less, a heat pump dryer is not for you. Many of the cycles (if fully laden) take upwards of 2 hours. Of course, taking it slow also has a slightly more gentle impact on clothing. So your clothes should last longer, saving money elsewhere.

Quantitative Analysis:

1. Cost: 60-90%

We got ours for $1688, (normal prices range from $1800-$2000) so even on sale, that’s definitely at the higher end of the spectrum, but it’s a “10 star” efficiency model with 8Kg capacity. It’s certainly not going to be the “go to” choice for people who dry twice a year. Interestingly, other brands can offer a 7kg heat-pump dryer (albeit with only 6 stars of energy efficiency) with similar 2 year warranty for as little as $768. Think about that… clearly not all heat pump models are made equal, but cost/performance must be considered.

People who use the dryer a lot will benefit the most from this scarily efficient model, and people who might be “off grid” but don’t have spare power to “burn” would benefit from the efficiency too, so I’d say, 90% for them. People who want the most flexibility in home types (those of you who move a lot) would also benefit from the flexibility that a heat pump model offers.

Light/intermittent/once-in-a-blue-moon dryer users would probably be best suited to a cheaper model, even if it is smaller and/or less efficient. In this case, the high initial cost probably puts it at 60%

2. Quality/Design: 95%

Ok, it’s Bosch, but unlike some other Bosch appliances we have that were made in Germany, this particular one was made in Poland. Now I don’t know if that’s going to make a difference to you, but it might if you think all Bosch appliances are made in Germany.

The unit has a large-ish capacity, but I adore how quiet it is. The noise reducing paneling on the sides, the felt pad at the back, the choice of motors and pumps truly impress me from a sound perspective. It wouldn’t bother me if I had to run it in a doorless laundry… as long as I don’t have many metal press-stud buttons and zips to clash and clang about in the drum.

For the most part the unit is well constructed, large amounts of metal where other models have plastic. The read out is easy to read, and the dial easy to manipulate. However, I’d REALLY love the various cycle text to be illuminated, rather than just have a light indicating which one is selected. It would make operation in dark environments much easier. I’d like to see a simple OLED touch panel in future models.

3. Ease of Use: (Generally use 95%, maintenance, 85%)

For everything but the Care/maintenance cycle, I’d give it a solid 95% (5% loss for the lack of illuminated settings in dim rooms). However, I find that the care procedure is a pain in the neck, so I’m going to knock another 10% as it’s just a frustration I can deal without when it doesn’t behave quite as advertised.

4: Versatility: 95%

We’ve dried everything from clothes, towels, sheets, quilts…. It seems to work well. Obviously there are things where the dryer might not be the best choice, but we’ve found it to work on everything we’ve been comfortable in using it for. So for a dryer, I’d say 95%, because it’s versatile, and efficient, and works as it’s designed to… but not perfect in every case.

5. Effectiveness: 90%

Drying is a balance between time, heat (energy), and carefully choosing what/how you dry in it. A lot of other reviews seem to say that it doesn’t dry effectively. However, I really like this Dryer. It’s not going to be the fastest (that would require the hottest, perhaps most damaging operating temperatures), but it’s going to be a gentle and efficient dryer if you use it correctly.

Using the settings as suggested, and tweaking it as needed, I have no complaints whatsoever about this dryer. Ok, sure, it takes a long time (2-3 hours for a typical FULL 8Kg load). But it works well. Naturally, leaving the finished load in the dryer will make the creases harder to remove, but if it’s still hot, hanging the clothes up removes a great deal of need for an iron. Of course, if you prefer starched and pressed… everything, then this will still need work done to that effect.

That said, if you have lots of heavier/thicker fabrics, particularly with multiple layers (say pockets, flaps, waistbands with thick drawstrings, quilts, etc) you really need to be using “cupboard plus” setting, perhaps with an extended run time on top. Expecting everything to be bone dry on the basic cycles is unrealistic. So we’ve had a few items that aren’t entirely dry, but frankly, it’s not a big deal to us at all. However, for the time poor, or in periods of high demand… this dryer might not be ideal in those circumstances.

6. Warranty: 50%

Bosch includes a 2 year warranty by default. We bumped that up to 5 years (3 years purchased) for an additional $220. However, I have to say that Bosch has the same basic warranty as a dryer that costs half as much. I’d really like to see a commensurate warranty period for the price. 2 years is NOT that impressive to me at all. I hope I don’t need it, in which case, the warranty might be irrelevant… but if Bosch wants to claim “superiority”… the warranty, should be… actually superior, and the product should last longer. That said, even Miele only has 2 years warranty on their heat pump dryers, and does NOT have the option to extend it on Appliances Online. (Maybe other retailers have this option?)

I personally detest the “disposable/full replacement/short lifespan” philosophy driving most manufacturing these days. In light of environmental concerns, I try to buy longer lasting gear wherever possible, and am happy to pay for it (within reason). As such I expect higher end products to have a better warranty. From my view, it’s hard to justify buying an efficient product if it doesn’t last long enough to at least recoup SOME of the higher up front cost. In that regard, Bosch, I’m deducting 50% for the lack of confidence you inspire.

So what’s my baseline metric, since I’m being so harsh?

Honestly, I’d LOVE to see modular design become a legal requirement to minimise e-waste for ALL electrical appliances. A modular design would also provide cost effective upgrade options and future proof existing appliances as technology improves (that would get additional 30% in my rating regardless of score), and a warranty of at least 10 years to get 70%). Just because two years is standard, doesn’t mean we should blindly accept that.

7. Support/Documentation: 70%

Frankly, this is NOT the best manual in the world. We personally found many of the images to be sufficient, but not mind blowing in clarity. Other images were not as clear at all, and took several minutes to compare parts of the device to the diagram. There are several processes which seem to end on the page, but actually continue on, (some indication like “PTO”, or “continued on next page” would have been helpful. We had to resort to finding user-made YouTube videos to install the drain pipe (a note to use a flat screwdriver to pull the hose of the outlet would have been a huge help).

I have not needed to call the Bosch support team at all, so that remains untested. But the manual, I’d give 70%, because some other owners have obviously felt that the manual is bad enough to make their own YouTube videos to compensate, for which I am thankful.

TOTAL:

Worst case scenario: 545/700 = 77.9% (or 3.89 stars)

However, my opinions may differ from you own, so let’s look at where it lost points, so you can adjust to a score that suits your situation:

Maybe you’re all about efficiency and will pay up front to get it (upper cost rating of 90%): add 30/700 = add 4.3% (or 0.21 stars)

Maybe you acknowledge that maintenance is a small part of general use, (ease of use goes up from 85% to 95%): 10/700 = add 1.4% (or 0.07 stars)

Maybe you don’t read manuals, and run entirely off YouTube? Or get someone to install it with drain pipe for you, removing the need to read most of the unclear sections of the manual. : 30/700 = add 4.3% (or 0.21 stars)

Perhaps you accept that the warranty is as good as Miele’s, or like upgrading as new machines are released.. and for whatever reason 2 years is enough for you? (50/700) add 7.1% (or 0.36 stars)

Best real-world case scenario after 6 months: 665/700 = 95% (or 4.75 stars)

Considering that the reviews on Appliances online average at 4.7 stars (and most have been written within weeks of delivery), a longer term view will no doubt bring those scores down as minor inconveniences will become apparent (or complete failures should there be major issues). As such, it doesn’t really surprise me that they’re near my ideal situation. With a worst case scenario (ignoring major faults/issues) at 3.9 stars (or 78% or so), this is a solid performer.

Since my particular dryer has worked without any real issues so far (let’s hope it stays that way), I haven’t tested the warranty in practice. In any case, I don’t think any of the quantitative metrics will ever be 100% for any item. (Yes I know I gave the full 50% back in the warranty, rather than 40 or 45%… because it might not matter to you, or you might not ever need it). That said, the other metrics of upfront and ongoing costs are a certainty, the available documentation (whether used or not) could be improved, effectiveness, overall design, and ease of use, are all aspects that WILL impact owners whether they put much value into them or not.

Anyway, I really like this dryer, and recommend it if your situation suits.

All the best in your drying endeavours! Harmo.

Waste of hard earned money! I purchased this dryer WTW87564AU from an online retailer January 2020, as I wanted a dryer that would be better for the environment and on energy and a large capacity for our clothes. Also it seemed to have smart features to adjust different loads etc. Seemed to work fine for the first 5 years, but the loads were… Read more

taking longer and longer and I would have to re-do loads as they were not dry.

Recently there was a metallic noise coming from the dryer. So we put less and less of a load in it.

On the 1/5/2025 the dryer has sheared off the centre plastic knob thing in the middle of drum. Upon investigation in the rear of dryer, there were multiple metal parts from behind the drum from around the centre bearing. Now this is only 5 years old and completely rooted.

This has been a disappointment having spend a lot of money on this dryer and now we have a piece of scrap metal. Bosch should be embarrassed about this dryer and how it has failed to delivery a quality product.

Now my family is faced with the extra cost of purchasing another dryer unit to get us through the winter.

This review went to mediation for 15 days for Bosch to reply, but they did not contact me regarding this dryer. Obviously they know this model is faulty and didn't want to assist us with any remediation.

The most expensive machine on the market. Ours never worked very well. Glitchy, over-engineered digital options, items never properly dry. Then it packed up completely after 2 years. Apparently the warantee is 2 years. So thanks Bosch. I previously thought this was a premium brand. Edit: Bosch sent a service engineer for free. They then offered to replace the faulty machine for free. The only money we’ve paid is for delivery. Show details ·  1

Ok so I was happy to get this heat pump dryer. The idea was save money eventually. It worked very well for three years without missing a beat but stopped drying one day suddenly. There was no indication there was an issue with it. It simply kept tossing the clothes around without drying. Since the warranty was 2 years I eventually called the… Read more

repair guy who quoted a hefty $800 ish for the board and sensor. I also own a Bosch Dishwasher as well with home connect and find its been amazing. I thought I should contact Bosch and shot them an email expressing my concern regarding cost of the fix for a 3 year old dryer. Sure enough Jack from Bosch contacted me and after a brief conversation explaining my dissatisfaction with a significant bill especially when its been well looked after( also well known issue about clothes rolling into a tight ball leaving the internal contents wet) he offered to cover the entire cost of the repair. He contacted the repair company and organized a refund of the charges etc. I eventually chose to replace the dryer with a washer/dryer from Bosch as a replacement instead which helps me save space significantly. While this product might have an issue, I have to say the company definitely cares about the customers in my experience. The 5 stars is for the company and not the product of course. Customer care personal like Jack representing the company truly make it a great experience. Will definitely be buying more Bosch products considering the very positive experience.

Smelly water in condenser area – Bought series8 compressor dryer in 2023. Used top tray for first month and unit worked fine. Plumbed it up to under sink using a Y connector with washing machine on one side and dryer on the other. Started to notice laundry would get a damp smelly odour when shut up. Checked dryer condenser area and found lots of dirty smelly water. Not just a bit… Read more

of water, but lots and lots. Being a tech I searched for the problem and found when the washing machine pumped out through the Y connection under the sink there was enough pressure to push water up the dryer hose into the dryer even though the dryer is on top of the washing machine. Solution is to do away with the Y and keep discharge points seperate

This is our second Bosch drier. The first was great until the pump failed. That one we bought the extended product warranty from the store so was fixed under that at just under 5 years from memory. The second one is now just over 5y old and guess what… service people say it sounds like another pump fail and the cost of repair likely $500. After over a week no reply from Bosch mediation. Need to move on and get something that works. Show details

Have had this dryer for 15mths now. Paid just under 2k. Bought with the matching washer . The dryer is more of an ornament in my laundry as it’s useless and I refuse to use. It somehow twists the sheets/doona cover either with itself, or each other . If other things are in with it they also get twisted extremely tight, which means it does not… Read more

dry. I also like things to feel dry/warm this does not do the job at all. I had to buy another dryer (Westinghouse) which was under a quarter of the Bosch price. No issues, no twisting at all and things dry properly.

Not the high quality you are paying for – Like many others, the door latch broke shortly out of warranty. Bosch don't sell the latch by itself. They make you buy an entire new door. We happily paid extra for this thinking it was higher quality (we always prefer to spend more to avoid enviromental waste and support high quality production). Bosch needs a much better after-sales… Read more

system - why don't they supply latches by themselves?

I hace to say, this is not worth the extra $ you spend for the "quality".

When I compare it to our Miele appliances, it isn't the same. We have had our Miele washing machine for ~10 years without a single issue.

It's a shame.

Very disappointed with this product. The sensor is not working so it always dries for the full time even though the clothes are dry. Also, no reverse tumble action so sheets and other bedding get rolled into a bundle and don't dry. I'm reverting to my old Simpson dryer to dry sheets, which defeats the purpose of buying a heat pump dryer! Would not recommend this product. Show details

After a decade with a budget dryer that was starting to show its age, we decided to treat ourselves to a Bosch as a more premium option rather than repairing our old faithful. Initially, it performed really well—thoroughly drying both light and heavy loads, including towels and bedding. However, over time it began to slow down. It started needing… Read more

extra time or even a second cycle to get things properly dry.

Now, just 2–3 months out of the two-year warranty, it's taking hours to dry even modest loads. Towels and bedding take so long that I often lose track—it usually stretches into the next day.

For a premium product to decline so soon after the warranty expires is really disappointing. And to make matters worse, the machine’s design doesn’t allow us to manually clean the condenser or internal components—something that could potentially fix the issue.

At this point, I’d struggle to recommend a Bosch dryer of any model. Bosch really needs to rethink its product design. Even if they promote it as “self-cleaning,” customers should still have the option to access and clean internal parts—especially if the product doesn't perform as reliably as Bosch seems to believe it will.

Worst appliance ever – Bosch should have recalled this model. It has well-known, major design flaws. The sensors are not sensitive enough and although it’s supposed to have a self-cleaning condenser, over time, this clogs up with lint. I have to restart the dryer multiple times (washing filters each time) because it turns off while the laundry is still very damp. It… Read more

now takes 7-8 hours to dry towels. It cannot be cleaned without taking the whole dryer apart. The drum rotates in one direction only, so bed linen always comes out in a damp ball. The Bosch services centre person sounded condescending and smug as she told me this was almost always due to customer failure to clean the dryer correctly. Yet, a retailer told me later models addressed the design flaws. Bosch, this was a rip off. I will not be buying your appliances again.

Worst ‘Drier’ Ever – The absolute worst product I have ever owned. Do not buy unless you want to spend over 5 hours to half dry a load of washing. Regret this purchase Every. Single. Day! Photo below is another ‘hour’ long cycle for 5 standard towels that have already been in for 3hours!

Terrible Design - do not buy – Do not buy. This dryer has a terrible design that causes the condenser to block with lint that cannot be cleared by the user. Instead, the Dryer must be sent to a service centre to be completely disassembled so the condenser (which is buried deep inside) can be cleared of lint. Most other brands of Heat Pump Dryer have a user-accessible condenser… Read more

that can easily be cleared of lint via a handy flap on the front. Furthermore, most other brands have an additional filter immediately before the condenser that prevents most lint getting to the condenser. This Bosch Dryer does not have any such filter, which allows the build-up of lint much quicker. The result of the build-up of lint on the condenser is that the drying cycle progressively takes longer and longer to dry items (up to 5 or 6 hours for a load of towels - normal trying time would be less than half that). This dryer also doesn't have a reversing tumble action. This causes sheets to roll themselves into a tight ball as they only ever tumble one way. Most other brands of Heat Pump dryer have a reversing tumble action for the sheets program. I would not recommend this dryer to anyone - as a 'premium' brand, this is very disappointing from Bosch.

Fails to properly dry clothes and takes a very long time 4-5 hrs – Series 8 looks great. We bought a matching washing machine and dryer. The heat pump method just does not work to a satisfactory level on this unit. Takes a very long time and never dry enough to put closes directly into a cupboard. My wife has had enough so even though technically this model is not broken. It just does not do its job. Avoid this model. Show details