Reviewer Photos & Videos
Unable to dry sheets well. Just rolls them into a ball and as a result the outside is okay and the centre wet. Expensive difficult to use and not worth the outlay.Purchased in August and installed in our new property that we did not move into until the end of January.I have only just started to use it.
I feel it is worth contacting Choice and consumer affairs about.
Purchased in August 2020 for $1,699.00.
My two year old dryer stopped heating after just two years of use. I will NEVER purchase another Bosch Product for as long as I live. I either want Bosch to repair this for free or replace for new !
Doesn't work effectively, same issue as others have previously posted about deteriorating drying performance
Purchased new in 2017 and used infrequently. During the first 12 months the dryer worked well and I was happy with the features. Unfortunately ever since it has gradually got worse to a current situation where the dryer cycle time is incredibly long and the contents remain very damp, even though I have maintained the dryer in accordance with the instructions. Very frustrated as it was expensive and Bosch's premium dryer, not sure if it is a design fault?
Purchased at Appliances Online.
Paid $1440 in 2017 and used very sparingly up until last year where we used it almost once a day. Recently have been having issues with condenser container full (but it’s empty).
Have tried to pull machine apart looking for a filter or something else that needs to be cleaned but cannot find anything of the sort.
The manual says nothing about how to address in this event. I’ve cleaned the sensor inside the barrel and am sure there’s a blockage somewhere else.
When I tilt the machine upwards, all this water leaks out of the machine which makes me think:
1. This machine is not totally sealed
2. There’s obviously a tank somewhere else that is not user accessible....
Purchased in October 2017 at Appliance online for $1,440.00.
Terrible - nothing gets dry and takes hours
I had a condenser dryer that died so spent the extra $$$ on a heat pump thinking that the energy efficiency would be higher and the dryer expectations the same. I want to know how do I get this dryer to dry sheets and towels or clothes in one go. Absolutely awful and a waste of dryer time. 4 hrs to dry one load of normal clothing! Have to go mix then to warm times to get clothes dried. Absolute rubbish and I trust Bosch as I have a dishwasher that was good. I can’t get sheets dry at all and don’t talk about towels. What happened to nice warm towels out of the dryer. What can I do?
Purchased in June 2020 at The Good Guys for $1,600.00.
Excellent dryer- bad child lock design
Bosch - well done. I love this dryer.
I use it every day. I love that I can plumb it into the drain. I use the the Mix” setting for clothing and ALWAYS have the Easy Iron 60 or 120 on. As it’s a heat pump dryer the easy iron keeps turning the clothing once the cycle is complete making sure they are dry.
Do not over fill the machine. Even though it’s a 9kg things come out too creased if you do.
My dryer sits on top of the washing machine so the bad design of the on off button which doesn’t get locked when the child lock is activated doesn’t cause a problem. But if you are planning on having the dryer low down with little kids - don’t. The child lock is VERY poorly designed.
After a previous review where our machine had never worked (picked up in Sept 2020) and clothes weren’t drying after hours of being inside the machine and smelling musty. I had thought it was normal as we had never had a heat pump dryer before but eventually we got in contact with Bosch who sent out a technician with a part. The part ordered wasn’t the one needed and actually discovered that the machine was only running 25% what it should be - the compressor wasn’t heating up properly. He recommended a replacement to Bosch who promptly informed...that we would be getting the latest model as they no longer made our one. It finally arrived today and we have already done 3 loads of washing in it and the clothes have come out completely dry! We are over the moon with this product now and are so glad we contacted Bosch. Will be buying again in the future! Our model says /09 which I assume refers to 9kg capacity.
Purchased in May 2021.
Absolute garbage!! Bought both dryer and washing machine and both are terrible.
Purchased both the series 8 washer and dryer, washing machine has been problematic from the start but now dryer has stopped spinning.Help from bosch was pointless regarding the washing machine. Was told unfortunately we have no service personal for your area. Complete waste of money. Doubt the response will be any better for the dryer.
Purchased in January 2020.
Glad I bought it
I don't post many reviews here but I decided to do this one because I feel many of the other reviews of this dryer on this site are misleading. I almost decided against buying this dryer because of all the negative reviews on this site. But all my other Bosch appliances have been great, so I decided to give it a go. I'm very happy I did. It dries just fine. I've owned old-school dryers in the past and I know how the clothes come out of them feeling hot and super dry. The clothes come out of the bosch feeling cool but they are dry. And th...e best part - it's super energy efficient. I got a meter and checked how much power it was using. Drying a load of wet towels cost 17 cents (0.7 kWH)! They're not joking when they say it is a 9 star dryer. (I also found that my matching Bosch washer could do a cold-water wash of a full load for just 2 cents - yes 2 cents!) So - if you don't need your clothes to feel like they've been in a blast furnace and you don't want to waste energy or have huge power bills then don't be put off by all the negative reviews. This is a good dryer.
Purchased in March 2021 at The Good Guys for $1,700.00.
Does not work
Our dryer is faulty, it does not dry clothes. No water is being removed in the cycles. I would presume the machine has a hidden fault, as dryers should dry clothes and remove water. We are in a very slow assessment process with a third party for repair. Really frustrating. We have already wasted a lot of money on electricity that has not dried clothes, so I would not recommend others buy it and go through this, having a high chance of faulty product. Taking months to resolve.
Purchased in December 2020.
Do Not buy
I simply cannot believe how bosch can be allowed to sell such a dodgy, worthless,expensive piece of garbage. Clothes don't dry, the sheets end up wet and tightly rolled up in a ball. It takes for ever for the lightest of clothes to dry. I ended up speaking to a lady in head office for Australia, and get this! I kid. You not,.she claims.that the clothes will come out damp!! And assures me they will dry !!! How pathetic..and what a cop out..she was meant to organise a refund as promised. But still waiting for her to sort it out...what a joke and ...a waste of money ..please if you have a family this dryer will not suit .Bosch your the most worst company I've ever experienced. I will continue to let people know what your all about with your crappy customer service. You guys are the LOWEST!
Purchased for $1,500.00.
Absolute waste of money.. fit for the dump not the laundry! Good if you like 8 hr cycles and damp clothes!
Family of 5 with 3 young boys so we have heaps of washing.. This machine has never dried clotes very well and even when it does the cycles take between 4-8 hrs.. I usually have to add a manual timed program after initial cycle to get them fully dry.. I honestly can't believe they get away with selling machines like this..
To say i'm disappointed is understatement.. we got robbed...
Will be replacing this with a different brand.. I won't be buying Bosch again.
Purchased in August 2018 at The Good Guys for $1,640.00.
- Serie 8 WTW87565AU
Were to buy LG but bought Bosch and regret now.
Doesnt dry things in a timely manner and have to run multiple cycles . Waste of electricity and time. Extended warranty team came and said no issues though the issue still exists . When paying around 2000$ including extended warranty to buy this , I thought would save electricity , durable and as its BOSCH would be a great product. Now wonder why I bought. This is the first time I am buy an appliance other than LG .
Purchased in April 2017 at Bing Lee Physical store for $1,714.00.
- Serie 8 WTW87564AU
Excellent until it breaks
The dryer was working very well, without issue. But two weeks ago the dryer displayed an error and stopped working. (It’s not even 8 months old.) We immediately reported to Bosch via Appliances Online. We have had a call from the third party technician, but they are still waiting for parts and the latest estimate is that it will be a further two weeks. That will make it about a month of waiting for what appears to be a known problem in this very expensive machine (since they know what parts to order).
Purchased in April 2020 for $1,550.00.
- Serie 8 WTW87565AU
Does not live up to the quality you expect when buying Bosch appliances
My 3 kids swim daily = heaps of towels. The load tonight has been in for 6 hours! Meticulously maintained and cleaned. My 18yearold simpsondryer was far better. Quitedisappointed fora Boschappliance.
Purchased in January 2019 for $1,445.00.
- Serie 8 WTW87564AU
Waste of money
Leaving clothes staying damp . We have to do it 2-3 times to make sure it dry . Not happy with it used before. Fisher & paykel condenser much better. I wish I can return it back .
Purchased in January 2021 at The Good Guys for $1,600.00.
The reviewer stated that an incentive was offered for this review
Waste Of Money
I agree with most of these reviews. I bought the washing machine and dryer as a pair. The washing machine is complicated but washes well. My first encounter with the dryer ended up getting replaced - the first time I used it the drum made an awful sound like there were coins stuck in it. Bosch organised a technician to come out (third party, not them) who cancelled on the day. I ended up getting a new one. That whole experience was frustrating and time consuming. But the dryer.... seriously! Not only it is hard to work out all the options and ...buttons, but IT DOES NOT DRY THE CLOTHES! They are damp and even when I use the 20 min warm cycle they still do not come out dry. I will definitely be contacting Bosch and seeing how I can get a refund or a different machine.
Purchased in July 2020 at e&s.
Worst investment ever made. Never again.
This machine has had endless issues and we have a large family. Bosch repair people have been out four times—the “official” Bosch repair people are booked up for months and just send some other company. The dryer turns but doesn’t dry. Spend your $1000 somewhere else.
Purchased in July 2015 at Appliances Online for $1,100.00.
Waste of money - doesn't dry anything
Broken hearted. We renovated our laundry and bought the matching washer (Good Guys). Looks amazing side by side, can't fault the washer. From first use of the drier I can't get it to dry anything!! My old model in the garage was due to be sold. I'm thinking of using that one instead. It dries clothes and cost me a quarter of this one! I've tried different loads and settings and it hasn't successfully dried a load yet. Everything is quite damp. I re-set it, it runs for only a few minutes and stops. The excitement over a new laundry lost shine. Maybe its broken? Urgh.....so disappointed.
Purchased in November 2020 at The Good Guys.
Definitely not worth the money!
This dryer does not dry clothes. We recently had it serviced to find that the sensor was faulty. Bosch kindly replaced it, but unfortunately it’s no better. Don’t even attempt to try sheets or towels - it takes hours and they come out damp. For $1500 one would certainly expect a product that actually works.
Purchased in October 2017 at Appliances Online for $1,500.00.
Questions & Answers
Hi, can this dryer be stacked onto the 9kg front loader WAP28482AU using the stacking kit with shelf WTZ11400? Thank you.
Bosch Home Appliances
Hi Melissa S.,
Thanks for the question regarding the dryer. The answer is yes, you can use our stacking kit WTZ11400 for this. The staking kit needs to be comparable with the dryer not the washing machine, and our WTW87564AU is.
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Hi. I hooked my Serie 8 dryer to drain directly to the drain. I followed all the steps including removing the small black rubber stopper, but after two towel loads, there was water in the condention container. Is this normal?
|Category||Heat Pump Clothes Dryers||Heat Pump Clothes Dryers||Heat Pump Clothes Dryers|
|Capacity||9 kg||9 kg||9 kg|
|Energy Rating||7 star(s)||9 star(s)||8 star(s)|
|Energy Consumption||160 kWh per year||129 kWh per year||152 kWh per year|
|Features||Auto-Sensing, Child-Safety Lock, Delicates Setting and Lint Filter||Auto-Sensing, Child-Safety Lock, Delicates Setting and Lint Filter||Auto-Sensing, Child-Safety Lock, Delicates Setting and Lint Filter|
|Colour / Finish||White||White||White|
|Dimensions||842 x 598 x 599 mm||842 x 598 x 599 mm||842 x 598 x 599 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Release date||Aug 2014||May 2019||May 2019|
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