Bosch Serie 8 WTW87565AU

Once I worked out how to use this dryer it was very efficient. It was 9 years old and had been used for only 871 hours - it was in a weekender. The Bosch service person didn't repair it after the first visit and on the return visit, said it was the condenser and not worth repairing. These visits cost $374. I would not recommend a Bosch dryer.

The Bosch serie 8 heat pump dryer is an absolute POS, horrible design makes it almost impossible to clean yourself and it fails after only a couple of years, to clean the condenser of the inevitable blockage you must take literally the entire machine apart and put it all back together again. However even after I completed this arduous and… Read more

rediculous process the machine still doesn’t dry clothes, pump works, moisture sensor cleaned, still nothing. Service technicians want hundreds if not thousands of dollars to diagnose and possibly fix and Bosch are renowned for not giving a damn about our problems. It’s the single worst appliance on the market even to this day with hundreds of dissatisfied customers, avoid at all costs!

I have held off writing this review as I feel it will be ignored by Bosch and I will still be stuck with the expense of having to buy another expensive clothes dryer. I just hope that other buyers will be aware that this model SHOULD HAVE BEEN… Read more

RECALLED. We thought initially it was the best dryer we had ever owned but after around 2 years of service - the so-called self cleaning function did not work, leaving us with a permanently musty/mildewy smell that originates from excess water left to combine with lint at the bottom of this machine.

Yes - we had it plumbed in. Yes we cleaned the lint filters EVERY SINGLE TIME. Yes we washed and dried all filters regularly. We even emptied any amounts of water that may have collected in drawer, every single time.

After an email exchange with Bosch, were I stated I didn't need a service guy, I just wanted a replacement model where you could actually clean the bottom of the machine where excess water sits without pulling completely apart - I could only get them to send a service guy who basically told us, that yes you will have to periodically pull whole machine apart and drain and clean the water out that's left....!!!!!!! And then we had to pay him for this! He left us draining and trying to clean out smelly black water and muck - good times. He obviously didn't want to admit it was a design flaw (Bosch have since updated this model with one you can easily clean). So we then switched to having the water filling the drawer and emptied and cleaned EVERY SINGLE TIME - still getting the clothes coming out musty. You can't even clean the drawer properly as all parts are fixed making it impossible to get mould out of crevices etc.

So not happy. Our washing machine that we purchased at the same time (also Bosch) is great - but I have never spent this much on a dryer only to dread having to dry our clothes.

Please Bosch get in touch with me and resolve this once and for all. You know that this model is faulty, yet you have failed as a trusted company to look after your customers. Harvey Norman should also be accountable as the seller of these faulty machines. I didn't expect to have to become a service technician pulling my dryer apart every time I want clean and NICE SMELLING DRY CLOTHES.

I actually was so excited to have this dryer, it was initially quiet, dried all types of clothes beautifully and I got used to the clothes being 'cool' instead of warm but the smell is simply unbearable. I am one very, very unhappy consumer.

UPDATE: this review was held back as Bosch is supposed to review first…not a word from them. I’m not surprised just disappointed. Hard to trust so-called reputable manufacturing companies anymore. Why supply a product if you don’t back up with service excellence? Shame on you.

Worked well for a few years but now its five years old its failing. Got a service call and apparently the compressor has a leak and is not a viable repair. For the price I really expected this product to last more than five years so would not recommend this product. Shame as we used to always buy bosch appliances but will rethink that. Show details

This is the worst pile of junk I have ever purchased. Literally.

Turned off Bosch – Just like everyone else this Bosch wasted my time and money within 3 yrs aswell paying for failed repairs and the washing machine to match, they cost me an arm and a leg an both failed miserably for a family of 4, totally regret and will never buy a heat pump one again, once bitten twice shy, I was still paying them off when they failed, I'm… Read more

actually about to buy a vented Electrolux and I already replaced my washing machine with a haier. This has turned me off Bosch anything.

Biggest disappointment – Bought this dryer in 2017. It was great but then in 2019 the heat pump died. Large call out fee to replace and just out of warranty. Worked again for a while but now barely gets hot enough to dry again. Seems like it’s a second heat pump failure. All of our other Bosch appliances have been great and continue to be great. This one was a huge disappointment and a big waste of time and money. Show details

6 years old and no longer viable – We purchased this model in 2018. It was working well until approximately six months ago when we experienced the issue that seems commonly reported here where loads were in the machine for hours but not drying. We firstly had a regular appliance technician complete a service to clean the machine ($270) and then when that didn't work, we went… Read more

directly to Bosch to get a technician ($170).

After his visit, he confirmed that the condenser needed cleaning but as it's not accessible, would need to go to a service agent which I understand will be over $600 so they can collect it, take it away, strip machine so they can access condenser and remove lint.

Similar to other owners, we are pedantic with removing lint after every load but this is an area that is unreachable but us and indeed Bosch technicians.

It just seems non cost effective to go ahead with this $600 cleanse when it's only going to happen again (and after already spending $430 on technicians).

I approached Bosch Customer Service to see if we could at least get a discount on another model. But the answer was an unequivocal 'no' as the machine 'can be repaired'. Even though it really seems to be an issue with the design of dryer to not have a condenser that clearly needs regular maintenance accessible by regular technicians.

Can’t live without my dryer – Have had our Bosch for years now is used daily sometimes for multiple loads and never missed a beat. Easy to clean the lint holder and tells you when it’s full which is handy. Love that it has a six star energy rating which means I do t feel guilty for using it and I also don’t have to iron my clothes. Would definitely buy again and recommend. Show details

Doesnt dry, Bosch technician said it was fine – Doesnt dry properly. After taking out a load of 5 pieces of clothes that are still damp after 2.5hrs of drying, i thought I should write something to warn others. This is a terrible dryer. It takes all day to dry a full load. We got a technician out after a few months and they declared there was nothing wrong with it. This was our first dryer,… Read more

and naively we believed them.

Don't know why we've persisted with it for so long, but next weekend I'm getting a hisense.

Looking at all the other problems people have had with Bosch heat pump dryers, I'd warn anyone from buying one. I certainly never am again.

I would give 0 if there’s an option – I paid more for this dryer to last. But didn’t expect it to last 3 years bc them what’s the point to get mor $$ dryer when you can just get cheap ones and replace them more often?! Moisture sensor malfunction and what does Bosch do about it? Nothing It’s out of warranty so they would not even offer a technician to come out and have a look without… Read more

charging me… ridiculous… I did not know they don’t consider amount you pay for their products, as there’s no point to get something more expensive to expect it’s better quality and that it will last you longer…

Disgusting Customer Service - DON’T BUY A BOSCH HEAT PUMP DRYER! – After 3 years of use, this dryer no longer dries. It could take up to 8 hours and still the clothes were damp. I have been having problems for over 6 months, but due to recovering from several surgeries I have only just contacted Bosch now. The technician from Bosch came out and said that there was fluff on the condenser and that it was a common… Read more

problem with this model. There are only 2 of us in this house and every time I used this dryer I cleaned both the filters in the door and I washed and scrubbed them weekly (as Bosch recommend). On the Bosch website, it shows this model has writing down the bottom that says ‘Self Cleaning Condenser’ - my machine does not have this on it. The newer models are self cleaning and they also have a pull out compartment at the bottom of the machine that you can clean out and stop fluff building up on the condenser. They do not make this model any more as there was obviously a design fault with machine as they have changed the designs on the newer models. Bosch said I would have to pay a service agent to clean the condenser. Why would I bother to do this if it is only going to build up again, due to the bad design and I would have to pay again later when it stops drying the clothes? I offered to pay the difference to update to the newer design so that the fluff would not build up - Bosch said they don’t do that. This is terrible customer service when Bosch know there is a problem with this model! After reading all the terrible reviews on this Bosch model, I am certainly not alone in being frustrated by the lack of any help from Bosch.

Update: Bosch Service have now contacted me and have arranged to have my dryer repaired at their expense. I would have preferred to pay the difference and updated to a newer model that I could clean the fluff from the condenser, but they still refused to do this.

Doesn't dry clothes.... the one job it needs to do – Worked initially, not like a usual dryer but I didn't expect that. Now failing to dry clothes at all or takes 5hours, have followed the trouble shooting - it makes no difference. Expensive and doesn't work. Do not buy, all reviews say the same thing, but were not available when we purchased. Clearly a problem with the product as discontinued. I… Read more

called the number provided by Bosch- I get to book a service call at my own expense.

Update - we payed the $165 call out fee, they said they were unable to fix, we've been quoted an additional $635 to fix the dryer - so $800 total.

This unit is one of the worst dryers I have ever owned. Barely used, and it's dead as a dodo – We rarely ever use the dryer, and only resort to using it for emergencies. So the unit is essentially brand new. However despite racking extremely low hours on this unit, and making sure the lint filters are all cleaned out before and after every load, we've had a technician come once to fix the water sensor, and for the past couple of years,… Read more

we've been experiencing the dreaded water drainage issue that many others here are experiencing. We had a technician come out to look at this issue back in 2020, and we're still having issues.

I'm never been as angry with a household appliance, as I am with this Bosch Serie 8 dryer. I'm tempted to just throw it out and rid myself of the headache of the routine wondering will it or won't it work today each time I consider using it. Some folks suspect that essentially there's a massive pile of gunk in the sump pit that's blocking the water from draining properly. Unfortunately said sump pit, from what I can gather, is extremely difficult to reach. I thought Bosch was a reputable brand in home white goods which is why I purchased both dryer and washer back in 2017, but both units have just been constant headaches, within and beyond their warranty periods. I finally had enough and rang up Bosch today (Saturday 2PM AEST), and of course, they're closed. They're open 24 hrs Monday to Friday but they're closed for the weekends. Why not reduce some of those trading hours during the week, and add weekend coverage.

These Bosch units will be the last Bosch appliances I ever purchase, and I recommend others consider do the same and save yourselves the headaches.

Bosch condenser Serie 8 Dryer - Expensive rubbish - Don't buy one – Had to give it a star, couldnt post review otherwise. Minus 5 stars would be appropriate. Have had nothing but trouble with Bosch Serie 8 condenser dryer. Wish I'd never bought it. Very expensive $2k mistake. Dont buy Bosch appliances. They had a good name once. Not any more, & you dont need the headache. I am not alone in regretting this… Read more

purchase. It doesn't completely dry clothes, & it ties things in knots so there are constantly wet patches. Takes 3 hours to dry 3 bath towels. I've had to have it repaired 3 times, first 2 inside warranty period, & tonight it stopped working again. It's only 4 years old, with reasonably light use. Normal stuff like sheets, towels, clothes. Tonight's issue seems to be the door closed sensor. 2 beeps & nothing else. I'd rather have my fingernails pulled off & stumps cauterised than buy another Bosch appliance.

Great machine – Handles clothes well even drys blankets efficiently Had a problem with door latch but bought a new one online from Bosch and easily fixed it Despite that we would recommend this machine

Great clothesdryer, condensor dryers are fantastic! – Have been using this dryer for 2 years now. Really great product. Comparing to my previous traditional clothes dryer : Condensor dryer takes longer , it doesnt get as hot, you need to put it on the correct program and set the max drying level or items wont dry properly. - However! Once you get used to that and know how to use it, you will never go… Read more

back to a traditional clothes dryer. I use dryer daily for almost every load of washing : Clothes come out a lot softer (not crunchy / overdried) this uses way less power ( noticable on my power bill ) and it doesn't steam up the laundry like traditional dryer. Most cycles average 1.5-2 hours. The only downside is you cant urgently chuck 1 or two items in there and dry them super fast like a traditional dryer - for me as a daily dryer user, the benefits outway the downside.

Clothes still wet – I can’t find a way to get clothes to dry. I’ve tried a whole range of settings and nothing dries - clothes are still very wet (not cold). I’m having to rewash loads every day Show details

Worst dryer EVER – As with everyone, worked kind of ok to start, now takes 6 hours to dry one towel. I hardly used this dryer, because hours later everything still wet. Service guy said low usage but seems nothing wrong with it. Piece of landfill, expensive, hopeless with sheets, so frustrated I would never buy a Bosch again, and I tell all my friends the same when they ask for recommendations. Buy anything else, even one from KMart!!! Show details