Bosch Home Appliances SMS69T18AU Questions & Answers

Hi Kevin,  Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Dishwasher. We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH10858 in the subject line with your contact number. We’ll investigate for you. Regards, Bosch Home Australia.

Hi Craig,

Thanks for the question regarding your Bosch SMS69T18AU Dishwasher.

We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

Hi Giovani74, Thanks for your question regarding your Bosch SMS69T18AU / SMS69T28AU Dishwasher. From the information provided we're unable to provide a solution for you, if you could please contact our After Sales Support team on 1300 369 744 we'll be able to assist you further.

Regards, BoschHomeAu

Hi Davidsco I'm sorry, I can't help. We scrapped the Bosch dishwasher after only 18 months from new as the cost of the parts needed to repair it were over $400. This was just for the parts, so a service technician was on top of that and assumed that no other parts were needed. No point sending good money after bad so it went in the dump-master.

Junk at Rolls-Royce price. Trading on their name.

Hi Davdisco, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch SMS69T28AU Dishwasher. We'd like to help you investigate, so could you please call our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

Hi Peter, Thanks for your review regarding your Bosch SMS69T18AU dishwasher. We're sorry to hear about the issues you're experiencing and can appreciate your frustration at the wait for a service technician to have a look at your machine.

Could you please provide us with your Customer Reference Number so we are able to identify you in our system and get in touch to assist you further?

Regards BoschHomeAu

I am having the same problem with the water and rinse lights and the machine does not start at all. I wonder if anyone has solved this problem?

They replaced my dishwasher with a new one

I haven't experienced a problem with wet items. But I do use rinse aid every time (mostly because I like the result on the glass-wear).

Is the heat echange working and if so make sure things are put in a position so that the water can run off as well as dry

I have no idea if the exchanger is working, it's not bringing up any errors, and yes we stack everything angled

What setting are you using?

Hi Rossgillespie, Thanks for your review. We're sorry to hear that you're unhappy with the performance of your Bosch SMA69T18AU dishwasher. Here are the basic tips we suggest for getting the best performance from your dishwasher:

1.Turn on Extra/Intensive drying mode (found in the instructions)

2. Leave door closed for additional 10-20min after unit finishes

3. Do not run wash & then leave dishes in the unit for an extended period of time (overnight)

4. The Quick 30min wash program does not have a drying phase

5. Must be connected to cold water tap only

If, after following the suggestions above, you still can't get your dishes dry, can you please contact our After Sales Support team on 1300 368 339 during business hours so we can help you investigate?

Regards BoschHomeAu

For dishes not drying especially plastic, use liquid rinse aid it helped me as I to had wet dishes. Unfortunately Bosch have designed it to operate like this. I to though that with a machine of that price it was unnecessary. As for dirty dishes you have to figure out how to place dishes. Even though there is so much room you can over crowd it. Disappointing I know especially when my other Bosch appliances seem ok.

I have never had that happen, sorry, I didn't even know there were lights for them. You might need to contact Bosch, they are keen to make sure people get the best out of their products.

Hi Elly, Thanks for your question regarding resolutions for the check water light and rinse aid light appearing on your Bosch SMS69T18AU dishwasher. We appreciate you letting us know all the methods you have taken to try and resolve these issues.

We'd like to help you investigate, so could you please send us an email at MEL-ASS-Management@bshg.com, listing the problems you are having and quoting BSH203049 in the subject line, or call our After Sales Support team on 1300 368 339 during business hours.

Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further.

Regards, BoschHomeAu

Contacted Bosch and sourced a warrenty service centre in the area. Service person replaced the pump and motherboard. These actions did not fix the problem, they also had the effect of blowing the digital display on the front of the machine. The service person is due to replace the display this Friday. I do not believe this will resolve the original issue.

Mine is doing exactly the same so must be a fault in the machines - can't get the machine to start at all - and only 2 weeks old

Finally a resolution. After replacing the pump, motherboard and front display on the machine it is now finally working. The service person could not diagnose the exact issue however he believes the front display was the source. If anything start by replacing the front display, then the motherboard.

The dishwasher, my husband followed the instructions that came with it, we were just replacing another one. Though we usually get a plummer to install them.

Hi Floriancoombes, Thanks for your question regarding the Bosch SMS69T18AU Dishwasher. We recommend getting a qualified service technician to install your dishwasher. Please contact our After Sales Support team on 1300 368 339 to organise a qualified technician to install your dishwasher.

If you are wanting to install the dishwasher yourself please see page 32 of the instruction manual here: external link  under the Additional Documents Tab.

Regards BoschHomeAU

Full details are on page 9 of the user manual but I found them to be confusing. For some reason they say push program button, and button A, C etc. When they don't actually have those listed on the panel.

A basic run down is, turn on the machine

Hold down the program button ( Eco Button ) and repeatedly press the start button at the same time until d:0 is shown on the display.

Let go of both buttons and press the eco button until the value 6:02 is shown on the display.

Now you can adjust the audio level by pushing the C button ( Pre Rinse )

It will cycle through the available volume levels. 6:00 is off.

To save hit the start button and close the door

Hi Pnitschke, Thanks for your question regarding the cycle noises on your Bosch SMS69T18AU Dishwasher. Please see page 20 of the user manual on how to turn down the sounds level on your dishwasher. You can download the user manual here: external link  under the Additional Documents tab.

If you would like further assistance, please do not hesitate to contact our After Sales Support Team on 1300 368 339 during business hours.

Regards, BoschHomeAu

I have not had any problems yet but only had the dishwasher for a couple of months.

Hi KAP, Thanks for your question. A regular inspection and maintenance of your machine will help to prevent faults. This saves time and prevents problems. To find instructions on how to clean each part of your machine - please view the online resources here: external link 

Regards, BoschHomeAu

Hi Sam, Thanks for your question - we understand your frustration and we are sorry for the confusion. The legs under the Bosch SMS69T18AU are adjustable, to find out how to do this - please visit our online resources at: external link 

If you would like to contact Bosch - please email aftersales.au@bshg.com and quote BSH201531

Sam - again we are sorry.

Regards, BoschHomeAu

Hi Sam, Thanks for your question. To get the best understanding of if this model will fit in your space - I suggest you give our Customer Service team a call on 1300 368 339 – if you do that we will be able to answer your questions over the phone.

Yes the Bosch SMS69T18AU does have adjustable legs

Regards, BoschHomeAu

I did call and was not satisfied with the help I received. Have my email address to get installation specs emails but received nothing. They also told me the legs were not adjustable like the built under one. They are just to balance the dishwasher . Which one is it? I actually wondered how much the people on the phone really knew. I did end up speaking to two departments. And I was told thy can not give me specific advise.

Hi Bojangles, Thanks for your question. Is your Bosch SMS69T18AU positioned in a location where is receives direct sunlight? Over time heat will mean to the stainless steel will turn a golden colour.

If sunlight is not a direct issue - then our suggestion would be that you get in touch with our After Sales Support team on 1300 368 339 during business hours, at your earliest convenience and we can begin to resolve your issues.

Regards, BoschHomeAu

Mine has also turned a gold colour. Only used it twice. Not in direct sunlight

Hi gr0m1t, thank you for getting in touch with us. If you appliance is not in directly sunlight and is still rather new, we would defiantly like to investigate further for you. Please email us at socialmedia.au@bshg.com, quoting BSH5484 in the subject line and we'll be in touch. Alternatively you can contact us on 1300 369 744, and member of our customer support team will be happy to assist with your enquiry.Regards, Bosch Home Australia.

I dont have the instructions on me, but it can be done, I have done it on mine and it was quite easy - it tells you how to in the book

Hi, AP47 is correct, you can turn off the end of cycle beeps as shown in the manual on page 20: I have included the actual button names rather than button A or C which the manual refers to... Hope it helps... My Wife & I can't rate this machine highly enough & we have owned several machines from various makers over the years.

Regards,

MR2MAN

The end of the programme is also

indicated by an acoustic signal. This

function can be changed as follows:

1. Open the door.

2. Switch on ON/OFF switch

3. Hold down programme button Eco 45

and press START button until

d:0.... is indicated on the digital

display.

4. Release both buttons.

5. Press programme button Eco 45 until

the factory set value b:02 is

indicated on the digital display

To change the setting:

1. Press programme button Pre Rinse. Each

time the button is pressed, the set

value increases by one level; when

the value of b:0 has been reached,

the beeps are off.

2. Press START button to save the new value of b:00

3. Close the door.

Hi

We are sorry to hear of the issues you have encountered. Should you have any questions regarding your new machine, please call our customer service team on 1300 368 339 during EST business hours.

Thanks BoschHomeAU