Worst vacuum cleaner I’ve ever owned-can’t rate it
Like all the other reviews here, I have had no end of trouble with this vacuum cleaner. I bought this after owning Dyson’s and Miele my entire life. The first 6 months it was ok, but after that the sensors keep moving through 3 zones of filtering and it basically stops working. The only way to get it started is to turn it off and back on again- it lasts for about 2 min and then does the same thing. I clean all filters each time it is used- simply because, as an asthmatic, I need it to work. I took it back to my place of purchase, they tested it...and were also appalled. They said they would replace the main filter for me, which they did, but it did not really resolve the issue- it went for 4 days before it was back to the same issues. The place I purchased it from now refuses to stock Bosch vacuum cleaners. I paid $800 for this cleaner and it really needs to go, but I in not in the position to replace it.
Purchased in November 2016 for A$800.00.
The worst vacuum cleaner ever
We have had this vacuum around 3 years. It was advertised as all filters being washable. But that is not true. The one filter that constantly needs cleaning is not washable. This is why the machine constantly stops to self-clean and then loses suction. Bosch replaced the filter once, as they know there is an issue, but it has happened again only about a year after that. We have given up and bought a Miele. Expensive mistake as the Bosch cost over $700.
Total Rip Off!!!
Went well for 2 years then red sensor light started coming on & stopping vacuum every 30 secs. Happens constantly now. Tried cleaning all filters & rotating head every time but still keeps shutting off. Chord retracts during use & won’t fully return leaving a metre outside. Hard to manoeuvre as keeps flipping on its back upon turning. It’s heavy to push back onto its right side. Most expensive & WORST machine I have ever bought at $600. I will NEVER buy Bosch again & be letting everyone not to go near them like the plague!!!
Great at first
I bought this model vacuum at Harvey Norman, Young, in 2014. I had gone in there intending to buy another Dyson, but the salesman talked me into the Bosch, which came with a turbo head included. His main selling point was its quietness and that it boasted a "self-cleaning filtration system". I caved and bought it, also purchasing an extended warranty for it.
During the first year, this vacuum was a dream; I had dogs and cats, plus birds, and it sucked up their mess with ease. I also enjoyed how quiet it was, even on full power.
In 2015, the t...urbo head started not working properly, ie, the brushes wouldn't turn and the suction was useless. My partner, or I, also had to sit and remove countless hairs from the roller, but to no avail. We tried using the contact head, but this made the job very hard indeed, even though it picked up everything on full power, it was impossible to push along the carpet without incredible strain on our backs. We took the turbo head back to Harvey Norman, Young, and after a fair while of being mucked around - mainly because the head was considered an optional extra, which it wasn't - Bosch finally replaced it. If memory serves, that took weeks to resolve. A year later, the replacement turbo head started mucking up like the original one. We took it to Harvey Norman in Goulburn, where we were living during that year, and a wonderful staff member cleaned it out, pointing out TWO OTHER filters we weren't aware were in the machine! Even though this model was a self cleaning filtration system, we both still cleaned the one filter we knew of, but not knowing about the location, or existence, of the other two filters, we'd mistakenly left them filthy. So the "user manual" that came with the machine was pretty useless. To be expected I guess, from a "manual" that was a folded up piece of paper that opened out to nearly as big as a small tablecloth; awkward to hold and read, and to be brutally honest, not a great reflection of the price I paid ($900 including extended warranty). Again, the machine worked well for a short while, but reverted to its usual poor performance.
Red light no suction
I didnt realise this was so common. Wish I had before we purchased a Bosch.
We weren't happy with the level of suction at first but thought that we had spent the money and if we looked after it it'll last us forever.
Within weeks of passing warranty we started seeing the red light.
Wasn't much better than a broom to start, now it's more of a scraper.
If this is so common surely there's a common solution, or should I be looking for a new vacuum?
Worst vacuum cleaner ever rang Bosch they are not interested will never buy Bosch in anything
Worst vacuum cleaner ever stops going into sensor mode filters are clean dont buy Bosch they are not helpful
Just want to sell you a filter which could buy another cleaner for
I am very disappointed with this product. Not long after the warranty ran out the machine started stopping and the sensor light would come on. I would clean it but it would still happen. I took it to a service department, had it repaired which cost almost $300. Just over 12 months later it is having the same problem.
It is not worth the cost to have repaired again so will just get rid of it.
My first ever Bosch product - and last.
Bought the Bosch Athlet Zoo'o Pro Animal vacuum cleaner about a year ago. Worst electrical product I've ever bought. Battery lasted barely 9 months and the thing couldn't even suck up typical household crumbs due to a clear design flaw with the head, where you give it a tap after switching off and all the crap collected in the head falls on the floor. Terrible product. Bosch should stick to whatever it is they do best. Not sure what that is, but it's not vacuum cleaners.
What a big disappointment and waste of money
Ive had the same problem with my vacuum cleaner - I rang Bosch - after cleaning all the filters - completely wiping it out thoroughly- only to be told (we arent aware of the problem) heres a service place to take it too - when spending the amount of money I did on it - I would expect it to last more than 12 months- and the service I received when enquiring about it was terrible- Im really disappointed and upset
When i purchased this product was happy with the power and suction but soon the problems begun, the same issues as everyone else seems to be having. Cuts out all the time and cant even get through the whole house withput it stopping completely. Its been serviced, has new filters and filter in the barrel gets washed now after each use which still hasn't solved the issue. Wrote to Bosch...no response. Called Bosch...customer service agent was not helpful at all. Seems i am another customer who has had the same experience. Not a positive one which is very dissapointing. Its not an old machine and most vaccuum brands last for years.
Now I am wondering how Bosch will help?
Not a cheap machine.
Purchased for A$800.00.
Not great for the price I paid for it. It's okish when it works. But it works rarely. We are currently undergoing a full house renovation and the vaccum can't handle it. It can't handle the dust, it always stops to self clean or sensor control or whatever it is. To stop it from frequently stopping we always have to empty it out, even then that doesn't help. The vaccum will randomly just stop sucking up dust and you need to shake it to get it to work again. Also the cord is useless. It won't wind itself up, only winds back up if I force it.
Not happy at all with this vaccum. It's rather useless.
Purchased in February 2018.
- BGS5ZOOOAU (Relaxx‘x Zoo‘o ProAnimal, Tornado Red)
- Verified purchase
Well engineered and very powerful. We use it on carpet, tiles and floor boards. The power head attachment is so easy to clean due to the cleaver - easy to remove brush head. Only small criticism is the power head stalls / slows down sometimes as it is driven from the suction of the vacuum rather than its own motor in the head itself. The self cleaning filter is brilliant as I always forgot to clean our old filter. Huge bag less compartment which is easy to empty and reinstall. Very happy.
The reviewer stated that an incentive was offered for this review
Self cleans every 30 seconds
I wouldn't recommend this vacuum at all. It self cleans every 30 seconds and it has always done this, regardless of how clean the filter is. I have had it sent off only to be told it was fine but it clearly isn't. Now it is out of warranty and after several attempts to get help from Bosch, I am stuck with a faulty expensive product which leaves me unable to purchase another one. Highly disappointed.
Biggest mistake I have made
I bought this 3 years ago and have had no end of trouble. It stops with the red light after every few minutes of vacuuming. Now 3 years later it just died. Wont turn on at all. My old dyson lasted 15 years. This was a bother to clean as well. I wont be buying Bosch again.
Tired of all the problems.
1. Vaccum worked well when first purchased, both on carpet and hard floors. But then the faults crept in.
2. The sensor continually cuts in when working on hard floors but does not do this using the turbo head.
3.The cord has a mind of its own, it retracts when you don't want it to and then when you do want it to retract it fails to go all the way in leaving about a metre sticking out.
4. The turbo head now will not work properly only going at about half speed even though I have cleaned it.
5.The filter clogs easily.
6. I will not buy another Bosh.
5.The main filter requires constant cleaning an it clogs up easily.
Not worthy of the name Bosch
2 Stars, why? The suction on this machine is great, the tools which come with it as well. But then there's the self cleaning function, the worst feature Bosch could've put into this otherwise great machine. With 2 dogs you get dirt in your house, but do you really need to fully wash that filter after every time you vacuum? I already got the previous model replaced as it was constantly cleaning, the new one is the same. I'm so disappointed to have spent so much money on this machine, we own several other Bosch devices but we'll never have another one of their vacuum cleaners. If you buy a Bosch vacuum, make sure it hasn't got the self cleaning feature, if they have a machine without it.
Keeps Stopping to Sensor Clean
Right from first use the Sensor Clean function keeps turning on after a couple of minutes. Tried clearing, cleanin filters etc. No change. And so it goes... Vaccum. Stop. Turn off and on. Repeat 50 times. Sent in for repairs nearly 2 months ago. Still waiting....
- BGS5PERFAU (Relaxx'x ProPerform)
- Verified purchase
Very powerful and very quiet, but not perfect
The first thing I noticed using this was how AMAZINGLY quiet it it. With the suction turned to the mildest level you could easily carry on a conversation without even noticing that the vacuum is on. You can have a coherent conversation even with it turned all the way to max (although obviously, it's louder), so it's ideal if you want to do some late-night vacuuming or generally hate the din of a noisy vacuum, or don't want to disturb people in a neighbouring room. I must say, having a quiet vacuum genuinely makes vacuuming much les...
Just awesome & very quiet
I have never thought that it might be so quiet vacuum cleaner. I was simply shocked when I switched it on for the first time.
Using it on tiles and carpet with no issues.
Washable container is very big -- perfectly fit our house. Vacuum is also big so might be not very handy for someone.
Long power cord is good addition. And cord's retractor works fine.
A bit expensive. We expected to buy something cheaper at the beginning.
So much for German engineering!
Unlike some others, I find the suction on this vacuum to be it's best feature. On hard floors, the sideway action wheels are helpful but not so much on carpet. I have had the "retractable" power cord replaced as it wasn't working properly and one day I ripped it out accidentally as my 'gentle' tugs to initiate retraction didn't seem to be working. The replacement cord is already showing signs of being similarly unobliging. The cord's length is also found wanting - I nearly always use a small extension cord to minimise power point changes. I had...to buy a new extension tube as the plastic clip on the under side broke and now I need a new hose as it has almost torn through near the handle - possibly from the wear and tear of dragging around a relatively heavy machine. Emptying the barrel is a messy task and one that needs doing frequently to prevent setting off the 'sensor control' function (which isn't working properly anymore either). I would not recommend this machine to anybody and, like others, regret being talked into it by the salesperson at Harvey Norman.
Purchased in July 2013 for A$599.00.
Questions & Answers
My Zoo’o keeps intermittently stopping, its driving me crazy and I’ve only had it for about 2 years. Any advice?
Hi just lettting everyone know i had same issiues,well there is a fillter on the top back near the carry handle that will be gross so have a look you will be suprised,if need help let me know,now the vaccum is a dream and the head spins like mad
The flexible tube adapter clicks into the the air intake but the flexible tube keeps falling out of the adapter when vacuuming
I need to carry the machine when using the various accessories
Easy fix or repair?
[personal details removed]
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