Bosch Relaxx'x and Zoo'oBGS5ZOOAU (Relaxx‘x Zoo‘o ProAnimal), BGS5ZOOOAU (Relaxx‘x Zoo‘o ProAnimal, Tornado Red), BGS5SL66AU (Relaxx‘x ProSilence, Metallic Blue), etc...
Really bad vaccuum
I brought this as I love bosch produxts5, but disheartened with this one. I went to the store to return it they wouldn't as they said 10% cash hold back they even tested it to make sure it is good. This doesn't pick up animal hair at all. Batery doesn't last for 60 min , it would be less than 20 min for me. I paid $450 thinking this is better than dyson but disappointed. Now it stopped picking up the rubbish from the floor but the reverses the rubbish from it bag and leaves it the on the floor
Purchased in January 2018 at Harvey Norman for $800.00.
Super quiet, quality build, great suction... I bought this 2nd hand and missing the main hoovering attachment... So I bought a universal carpet attachment and haven't looked back! I've heard all the horror stories about this same model turning on the "Self cleaning mode" almost every 5 mins etc but I've had zero problems.. Maybe its all about the universal carpet attachment I bought as this one's got greater airflow than the stock Bosch one? Greater airflow = less "Self cleaning" sensitivity to blockage /Air restriction issues which activates the cleaning mode? Regardless its been a perfect vacuum cleaner..
Purchased in June 2019.
A Disappointing Purchase
Purchased this vacuum cleaner just over 24 months ago. I have 2 dogs and because of this I selected this cleaner as it advertised it was suitable for using on carpets and hard floors where animals live. For the first 6 months everything was great but then the cleaner started giving problems with the self-cleaning function. It switches on every 20 to 30 seconds and I have to wait for it to stop before I can continue with the operation. I was told at the store where I purchased it that it was because of the filter needing replacing as the fil...ter is not washable despite what it states in the advertising. I have replaced it twice subsequently, but it continues to switch to self-cleaning mode every 20 or so seconds and even sometimes gets stuck there. I have to switch it on and off to stop it. Now going to have to purchase another brand. Really not worth the expense and not what I would expect from such a well known brand.
Don’t waste your money
I’ve had this vacuum for over 5 years. I agree with basically everything that the one star reviews say. The suction is great and this machine is sturdy and feels like good quality gear. But it’s a total disappointment. And annoying as hell to use. This is because the sensor light goes red and it basically stops working and whirs around doing a reset before restarting if it actually starts at all. The only way to get it to work is to switch it off and on again. The filters are definitely not washable. I empty this out and tap the filter clean ev...ery use, and it makes no difference. I think there is a major disconnect between the claims and reality. I’ve bought a replacement filter (the small one that goes inside the unit not big central one that sits in the dust collector) and it hasn’t done a thing. This was an expensive purchase and is annoying as all hell. For the price and the name you just want something that lasts and keeps going. I just want to clean my floor. This is so frustrating. Don’t buy this vacuum it will annoy you and annoy you and annoy you.
Purchased in March 2015 at Harvey Norman for $800.00.
Worst vacuum cleaner I’ve ever owned-can’t rate it
Like all the other reviews here, I have had no end of trouble with this vacuum cleaner. I bought this after owning Dyson’s and Miele my entire life. The first 6 months it was ok, but after that the sensors keep moving through 3 zones of filtering and it basically stops working. The only way to get it started is to turn it off and back on again- it lasts for about 2 min and then does the same thing. I clean all filters each time it is used- simply because, as an asthmatic, I need it to work. I took it back to my place of purchase, they tested it...and were also appalled. They said they would replace the main filter for me, which they did, but it did not really resolve the issue- it went for 4 days before it was back to the same issues. The place I purchased it from now refuses to stock Bosch vacuum cleaners. I paid $800 for this cleaner and it really needs to go, but I in not in the position to replace it.
Purchased in November 2016 for $800.00.
The worst vacuum cleaner ever
We have had this vacuum around 3 years. It was advertised as all filters being washable. But that is not true. The one filter that constantly needs cleaning is not washable. This is why the machine constantly stops to self-clean and then loses suction. Bosch replaced the filter once, as they know there is an issue, but it has happened again only about a year after that. We have given up and bought a Miele. Expensive mistake as the Bosch cost over $700.
Purchased in April 2017 at Harvey Norman for $699.00.
Total Rip Off!!!
Went well for 2 years then red sensor light started coming on & stopping vacuum every 30 secs. Happens constantly now. Tried cleaning all filters & rotating head every time but still keeps shutting off. Chord retracts during use & won’t fully return leaving a metre outside. Hard to manoeuvre as keeps flipping on its back upon turning. It’s heavy to push back onto its right side. Most expensive & WORST machine I have ever bought at $600. I will NEVER buy Bosch again & be letting everyone not to go near them like the plague!!!
Purchased in January 2017 at Harvey Norman for $600.00.
Great at first
I bought this model vacuum at Harvey Norman, Young, in 2014. I had gone in there intending to buy another Dyson, but the salesman talked me into the Bosch, which came with a turbo head included. His main selling point was its quietness and that it boasted a "self-cleaning filtration system". I caved and bought it, also purchasing an extended warranty for it.
During the first year, this vacuum was a dream; I had dogs and cats, plus birds, and it sucked up their mess with ease. I also enjoyed how quiet it was, even on full power.
In 2015, the t...urbo head started not working properly, ie, the brushes wouldn't turn and the suction was useless. My partner, or I, also had to sit and remove countless hairs from the roller, but to no avail. We tried using the contact head, but this made the job very hard indeed, even though it picked up everything on full power, it was impossible to push along the carpet without incredible strain on our backs. We took the turbo head back to Harvey Norman, Young, and after a fair while of being mucked around - mainly because the head was considered an optional extra, which it wasn't - Bosch finally replaced it. If memory serves, that took weeks to resolve. A year later, the replacement turbo head started mucking up like the original one. We took it to Harvey Norman in Goulburn, where we were living during that year, and a wonderful staff member cleaned it out, pointing out TWO OTHER filters we weren't aware were in the machine! Even though this model was a self cleaning filtration system, we both still cleaned the one filter we knew of, but not knowing about the location, or existence, of the other two filters, we'd mistakenly left them filthy. So the "user manual" that came with the machine was pretty useless. To be expected I guess, from a "manual" that was a folded up piece of paper that opened out to nearly as big as a small tablecloth; awkward to hold and read, and to be brutally honest, not a great reflection of the price I paid ($900 including extended warranty). Again, the machine worked well for a short while, but reverted to its usual poor performance.
Purchased in August 2014 at Harvey Norman Retail Stores - Appliances for $900.00.
Red light no suction
I didnt realise this was so common. Wish I had before we purchased a Bosch.
We weren't happy with the level of suction at first but thought that we had spent the money and if we looked after it it'll last us forever.
Within weeks of passing warranty we started seeing the red light.
Wasn't much better than a broom to start, now it's more of a scraper.
If this is so common surely there's a common solution, or should I be looking for a new vacuum?
Purchased at Joyce Mayne Physical store for $600.00.
Worst vacuum cleaner ever rang Bosch they are not interested will never buy Bosch in anything
Worst vacuum cleaner ever stops going into sensor mode filters are clean dont buy Bosch they are not helpful
Just want to sell you a filter which could buy another cleaner for
Purchased in January 2017 at Harvey Norman for $500.00.
I am very disappointed with this product. Not long after the warranty ran out the machine started stopping and the sensor light would come on. I would clean it but it would still happen. I took it to a service department, had it repaired which cost almost $300. Just over 12 months later it is having the same problem.
It is not worth the cost to have repaired again so will just get rid of it.
My first ever Bosch product - and last.
Bought the Bosch Athlet Zoo'o Pro Animal vacuum cleaner about a year ago. Worst electrical product I've ever bought. Battery lasted barely 9 months and the thing couldn't even suck up typical household crumbs due to a clear design flaw with the head, where you give it a tap after switching off and all the crap collected in the head falls on the floor. Terrible product. Bosch should stick to whatever it is they do best. Not sure what that is, but it's not vacuum cleaners.
Purchased in July 2018 at Harvey Norman for $499.00.
What a big disappointment and waste of money
Ive had the same problem with my vacuum cleaner - I rang Bosch - after cleaning all the filters - completely wiping it out thoroughly- only to be told (we arent aware of the problem) heres a service place to take it too - when spending the amount of money I did on it - I would expect it to last more than 12 months- and the service I received when enquiring about it was terrible- Im really disappointed and upset
When i purchased this product was happy with the power and suction but soon the problems begun, the same issues as everyone else seems to be having. Cuts out all the time and cant even get through the whole house withput it stopping completely. Its been serviced, has new filters and filter in the barrel gets washed now after each use which still hasn't solved the issue. Wrote to Bosch...no response. Called Bosch...customer service agent was not helpful at all. Seems i am another customer who has had the same experience. Not a positive one which is very dissapointing. Its not an old machine and most vaccuum brands last for years.
Now I am wondering how Bosch will help?
Not a cheap machine.
Purchased for $800.00.
Not great for the price I paid for it. It's okish when it works. But it works rarely. We are currently undergoing a full house renovation and the vaccum can't handle it. It can't handle the dust, it always stops to self clean or sensor control or whatever it is. To stop it from frequently stopping we always have to empty it out, even then that doesn't help. The vaccum will randomly just stop sucking up dust and you need to shake it to get it to work again. Also the cord is useless. It won't wind itself up, only winds back up if I force it.
Not happy at all with this vaccum. It's rather useless.
Purchased in February 2018.
Questions & Answers
We have the Bosch Zoo’o and the sensor keeps activating every 30 to 60 seconds. Making it impossible to use. We have cleaned the filter as best we can even with an air hose. What else should we do?
Our Bosch Relaxx'x Zoo'o ProAnimal Vacuum Cleaner runs for about 30sec - 1min and then does a sensor clean runs for a bit then repeats the sensor clean, is this normal as it is very frustrating?
Hi CharlieL, We're sorry to hear that you're having issues with your Bosch Vacuum,and can appreciate your frustration.
We'd like to help, if you can email us at firstname.lastname@example.org, quoting BSH12874 in the subject line we’ll investigate for you. If we can be of any help to you feel free to call us on 1300 369 744.
Regards, Bosch Home Australia
Thank you to Rinus, first bit of detailed advice on the great sensor debarkle. I have been dealing with this problem for a couple of years to date and I must say BOSCH Service have been very timely and responsive, yet unfortunately not provided the additional details on cleaning. I disassembled all parts mentioned, washed, pressure dried and sprayed with Silicone lubricant with some success. The machine has now gone from 30 seconds of operation, self clean, 30 seconds of operation, then goes into slow mode to about 2 minutes of operation, followed by cleaning mode, then repeats twice before going slow. So from about 1 minute of operation, to about 6. Yet the same issue persists.
To me it seems that there is an over sensitivity in the sendor control, as it has never been the case the filters have been compromised to any degree.
I will persist as its a fabulous machine in its brief moments of operation.
Hi David Francis,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch Vacuum. We'd like to help, if you email us at email@example.com, quoting BSH12102 in the subject line with your contact number. We’ll investigate for you.
Regards, Bosch Home Australia.
Get an answer from our members and Bosch Home Appliances representatives
|Category||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners|
|Bin Capacity||3 L||3 L||3 L||3 L|
|Weight||8.6 kg||8.6 kg||8.6 kg||8.6 kg|
|Power||1,400 W||1,400 W||1,400 W||1,400 W|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Feb 2013||Feb 2013|
|Discontinuation date||Jan 2019|
|Replaced by||Bosch Home Appliances BGS5ZOOOAU (Relaxx‘x Zoo‘o ProAnimal, Tornado Red)|
- MPN: BGS5140AU
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