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Good build, good sound everything else falls apart.
I had a bose soundsport free and was absolutely happy with it. Then the battery went flat over time and I had to face the wrath of Bose support. To get a replacement, I was supposed to pay 249 and sent my faulty ones back. Not sure why, as Myer was selling this for about 150 or so at that time.
Instead of going down that broken route, chose to buy a Bose Sport Earbuds (terrible name).
Now this one unfortunately makes me open the app, go to device settings and then switch the audio source. Remind you this is of course after I have to unlock my...
House revolve plus
Less than 4 years old. My Bose revolve plus 2 just stopped charging and making any sounds. Battery button was flashing red but unresponsive to touch. Tried all the troubleshooting Bose recommended like trying a different power outlet, cord and charger. Tried updating firmware online.
Nothing. The speaker is now a brick.
Called Bose support. Were really friendly and patronising and offered a service request of $149 to be repaired. This speaker was originally $400 and lasted less than 4 years. I can buy a UE mega boom speaker of similar quality for half that price with 2 years warranty.
Bose you have a really great engineered product that is let down by very poor after service and probably inferior parts. You have lost me unfortunately.
Bose 700 Noise cancelling headphones
4 months old and the obviously cheap material Bose uses for the Ear Cushions is splitting and coming away from the edges .
I paid $500 for these headphones and not impressed with the cheap material they use on the cushions .
i went to JB Hi Fi where i bought them and they told me to contact Bose Australia directly .’Ha.
Well good luck trying to contact Bose ,no phone number ,no email address and filling out a form with Bose was told my 4 months old headphones are out of warranty .
Well Bose ,never again will i buy any of your products .If you cant do good customer service well then that means you arent worth buying from
Free returns except they make it difficult to return
I am trying to return the sleep buds. It does not work for me. I had high expectations given the reviews but now feel that it is too expensive for what it's purpose. Setting that issue aside, the customer service is shocking. Contacted Bose via chat. Firstly, their chat service is useless. It will ask you to enter details and message, only for the agent to ask the same questions again. Once chatting with the agent, it takes a really long time for the agent to work out a case. Finally got to the end, agent said I will get an email with the retur...n label. Waited a day ... nothing. Contacted Bose again. Again same problem, waiting for too long. Typed this review while waiting ... 20 mins ... 30 mins ... 40 mins.... (proding every 10 mins) ... gone, agent vanished.
Terrible Customer Service, especially the returns
Initially I bought from Bose and needed to return sleepbuds 2 cause they don't fit my ears that well. I contacted them 3 times, the last two is following up and they can't even send me an email to return earbuds!!! Without their email I can't really return the products, hense no refund, how convenient!!!
Honestly this destroied the great impression I have for them. Will not buy again
Bose great products -Terrible Customer Service!!
Tried Ringing Bose Australia on a number of times,gave up after being sent to an overseas call centre,no help what so ever!!Why do they not have SOMEONE you can talk to in Australia????
Really bad Customer Service!!!
Poor customer service
A simple warranty claim took one hour of my time via online chat. I came with a very easy problem to solve, but waited 5 mins for a response of the agent every single time. You could have prepared all questions in advance and ask me all at once. I was informed that the replacement will be shipped after 4 weeks - I am not sure if I should laugh or cry. I get my apple and Samsung devices delivered in less than 24 hours (I live in Sydney city centre). I love the quality but you have a lot to learn about customer service.
UPDATE: I received the new headphones after 5 working days. Not sure why the chat person said 3-4 weeks.
Shocking aftersales service
I Purchased a Bose 535 lifestyle for $4500 not knowing it didn't have ARC support. I decided to give Bose a call after doing some research and realized having sound running through ARC is better then optical. There response was they do have an upgrade change over option for me which is that i give them my system plus $1700 and i can get the Bose 700 sound bar with subwoofer and rear speakers. Which completely made no sense...so that would mean that in total i would have to pay $6200 for a $2700 package. Really!!!
Don't Even Bother - 0 Stars
Don't waste your time with anything from this company.
Ordered replacement ear cushions for my headphones back in March to be told delivery will be within 2-3 days. Followed up 2 weeks after, to be told it won't be dispatched until end of Apr due to their huge order volumes.
Chased up again in May to be told it won't be available until end of June. Absolutely ridiculous. No updates from them this whole time for the delay. And did I mention their horrendous WhatsApp service, which is meant to be instant customer service? They only reply every ...4-5 hours and if you miss their reply straight away, expect to wait another 4-5 hours for another reply. WORST customer service ever experienced. No updates on orders, extremely poor customer service, don't even bother with this company. It's not worth your time. I'm cancelling my order.
Had two Bose Sound links, expensive and broke quickly
My Bose SoundLink Color was charging and the charger melted with the plastic destroying the port. This was very dangerous. Then the SoundLink Color II replacement lasted less than 2 years. I expect more from a $175 speaker that I took care of and never got near water or used outside. New types of connectivity like the LG XBOOM GO are so much better with the Google Assistant button linked to a phone/tablet and nice LED flashing lights.
Issues with my order never got items
Ridiculous from the start!! Ordered sleep buds on 31/3 supposed to be delivered in about 2-5 days... got my confirmation for 1 sleep bud at a stupid price of $379.95
Paid via PayPal... but my PayPal receipt says 2x sleep buds for $759.90... panic mode wondering why it says 2 on PayPal but only 1 on my order... (I only ordered 1) contacted PayPal and they said it will be an error on Bose end as they can only charge what’s been ordered... contacted Bose via Facebook and got told to contact customer service... sent an email to the Bose PayPal emai...
Finally, an Impeccable sound effect as I expected !
I bought the Bose 700 series on 19/Jan/2021 and I am written this review on the 31/March/2021. I wanted to test the speakers before giving my feedback, hence I waited this long. One of the reasons I went ahead to purchase the Bose system is by reading the extensive reviews on Bose speakers and my personal experience too. So I thought it will be good if I can also write the review but after using the system for some time.
First let me update some drastic improvements that will be required. I am not a Techno freak but I am a musician for over 30...years. I have heard music from different music systems, but I have always admired the quality of sound that Bose speakers provide. During my college days, I used to go to Bose music centre to listen to the sound effects through Bose speakers. By God's grace now I purchased the complete set of speakers for $2878 AUD - That is the 700 Sound bar, 700 Bass module and the two surround speakers. I purchased this after extensive reviews on 500 series, but ended up spending more and bought the 700 series. Biggest challenge is installing the Bose speakers . After having read the reviews earlier regarding the difficulties involved in installation of speakers through Bose website I was sort of prepared for it but going through it practically was a horrendous experience. 1) The manual is absolute waste. It does not give any step by step process to install like other service providers do. It only states follow the prompts on the Bose app on the phone. 2) When we follow the app on the phone, the system was blank and didn’t know what was happening. Neither the phone app nor the speakers were responding for an indefinite time frame. That was enough to give panic attack. 3) I checked the remote. This fancy remote is hopeless. It is completely covered with black wrapper/mask front and back. I thought I had to peal it off, but thank fully I had read or seen in Youtube that it has back lit LED light to help see in the dark, but nothing can be seen during the day. No inscription of commands or buttons can be seen popping out that we can feel. so I thought I had to remove that black screen from top but then thankfully a group of the buttons starting glowing. It is cumbersome. I did not know where to press as there are no letters visible to press the button until the light glows and the remote is programmed in such a way only part of the buttons glow and can’t figure out where the other buttons are.
Headphones Crappy product
I have the bose 35 model headphones, the ear pads have completely fell to pieces, I don’t mind buying new ones but out of stock everywhere, guess I’ll buy cheap ones from amazon. Very poor service & compared to my old beats headphones the poor quality is a joke
Just stick to a decent brand with quality like beats or B&O
Pity the service doesn’t match the product!
I have tried twice to get information from Bose about delivery of my product. Twice the computer system was “ down” and despite promises they failed to call me back. Even the local GM failed to call me about this unsatisfactory service. So tragically disappointing given the quality of their products. They are digging their own grave. There are too many great products out their for them to be so slack
Pathetic Product , don't last even 12 months
I bought a 500 sound bar last year from amazon and now it has stopped working, Bose has refused to refund the product as it was bought online and not even ready to swap it. Sound quality was actually pathetic and I compromised on it but now it is not even working. I strongly recommend not to buy any BOSE sound bar products
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