Bose

Do yourself a favour and AVOID BOSE. I purchased a brand new set of Bose Ultra headphones and they won’t stay connected to my MacBook. Straight out of the box they don’t work properly. When I contacted Bose support, their solution was simply to replace them — despite them being brand new. This is now the FOURTH brand new Bose product I’ve had to… Read more

return, replace, or contact tech support about. For a company that markets itself as a premium brand, the reliability of these products is honestly terrible. Products should work properly out of the box — not require immediate troubleshooting, returns, or replacements. In my experience, Bose products have been consistently unreliable and a complete headache to deal with. At this point I would strongly recommend staying away and buying from a brand that actually delivers products that work.

Bose makes no refunds if you reject delivery. I ordered new QC ultra earbuds and then changed my mind and contacted customer support within an hour after making an order. They promised to reverse the transaction. Then they said it was not possible… Read more

and suggested that I reject the delivery and once the order arrives back at Bose warehouse, I will get my money back. They promised 3-7 days for the refund to be processed. It’s been 5 weeks now and no money. I spoke with Bose customer support 3 times. They created 3 tickets. In my last conversation with Bose, I registered a formal complaint about this they handle the refund. 3 contacts and very customer support representative promised the refund to be made shortly. Yet, they just don’t make refunds. Full stop. They accept the obligation and don’t see a problem for making a refund but they just don’t pay. What a horrible treatment of customers. This is so dishonest. I have requested my bank to handle the dispute. Next step will be the Ombudsmen to an independent review and compensation.

Be warned, customer service at Bose is non-existent. I purchased a soundbar ultra with wireless surround speakers - except the surround speakers are not wireless and need to be connected to each other. No worries they have a 30-day satisfaction… Read more

guarantee so you can return it. They refunded the mounting brackets and surround speakers, but not the unopened soundbar. dealing with the painful auto AI bot customer service is an exercise in frustration and ultimately you end up with no refund, no clue of when the refund will take place and when you push them further, they'll take 10 days to investigate. This is despite using their return label and having confirmation that Bose have received it. It's disgusting. If you purchase from a store, you'd get your refund straight away. I believe the only option i have is to go to Paypal to reverse the transaction. strongly recommend nobody buy from Bose directly - they are shady and untrustworthy.

I bought Bose QuietComfort earbuds which continue to fall out of my ear. My engagement with Bose, after all the troubleshooting that I had already completed, was they could replace them which doesn't fix the issue. When I saw the reviews on their… Read more

website, it appears this is an issue for many others. I tried to put a review on their Bose website but it is locked so you can't even add anything. Disgusting. Clearly they were inundated with bad reviews when all they were worried about was making profits from an advertised product that did not meet the brief for consumers. I will never buy Bose again.

I've had a great experience with Bose over the years, and I wanted to share my journey. I think only people who have issues tend to write reviews, so I’m here to change that. I lead an active lifestyle, so I use my earbuds constantly. Before my QuietComforts, I had the Soundsport, which I loved until the battery life deteriorated. When I reached… Read more

out to Bose, I was a few months past the warranty. The representative walked me through resetting the earbuds and suggested I try them for a day. Unfortunately, there was no improvement, so when I called back, they offered a replacement. They sent me a UPS label, and within a few days, I received a brand new pair.

A year later, my wife bought me the QuietComforts, and I had them for almost two years until I started hearing feedback noise in my left ear. I contacted Bose, and they had me reset the settings. After trying it for a few days with no improvement, I called again. I mentioned that while I would understand if the battery was wearing out, having sound quality issues was disappointing. They quickly offered a replacement, and today, I received the QuietComfort Ultra.

To add to this, I've had the Bose 321 home system for over 15 years, and the sound quality is still flawless. I’ve been consistently impressed with Bose products and customer service. I will definitely continue to buy with confidence.

Bose S1pro+ – Bose S1 pro+. Good speakers. Recently bought one and next week another one. Clear sound and pretty suitable for vocal and backing tracks from laptop. Recommend this product!!!

Bose SoundTouch 300 Sub Woofer – Bose customer service was brilliant. Had to send my sub woofer back for service update after 5-6 years. Was sent a free return AUS post note and sent it on a Friday . Bose received the unit and it was delivered back to me repaired on the following Wednesday . Can’t ask for better than that ! Good to see a company with good old fashioned customer service Show details

Needed replacement ear pads for headphones. Website said "in stock". Took them 11 DAYS to actually process the order and print a shipping label. Would have been better off ordering generic replacement parts from Amazon.

Paid $450 for Bose Quiet Comfort 45 Headphones which died after 3 years and 6 months; hardly a reasonable lifespan for a premium product. I contacted Bose to arrange repair (outside warranty, my expense) and was advised that repair was not available for my product, but I could opt for a slight discount on a new product if I 'traded in' my old… Read more

unit.

On Boses' own website, I note they are selling refurbished QC45 headphones which they've repaired and are reselling from their trade-in program. So it appears that Bose can't be bothered to repair my headphones for me, but will happily take my headphones as a trade-in and repair them for their own resale profit.

Terrible, profit driven approach to business with zero consideration for customer experience.

Bose is now on my no-buy list.

While the products are usually fairly decent in my experience (value only if purchased on sale :) , the customer service is terrible. I contacted Bose about an issue with my revolve SoundLink, and the only way to communicate is via chat with people with very poor English who try to brush you off with lip service. In the end they told me I had to… Read more

post the product back to them for assessment. From where I live it takes weeks to get anything down south via post, and after a two month turn around period, they sent me back a "repaired" product with the exact same issue. A total waste of time and energy and I'm still stuck with the same problem.

I'm very upset with BOSE because 29/09/2025 i make an order from bose.com.au for a charging case for my earbuds and I'm still waiting for my product after 3 weeks. I call bose and they continue to say " because was public holiday " it's not fair after 3 weeks still waiting it's not professional Show details

Bose is an absolute disgrace. One of the worst customer service experiences I’ve ever had. I ordered a bundle pair of speakers directly from Bose. The order arrived quickly — but to my surprise, only ONE speaker was in the box. No second speaker, no note, no explanation. I paid full price for a pair and received half the product. What followed… Read more

was a complete customer service nightmare. I emailed them over 15 times, sent endless photos of the package, and was forced to fill out a declaration just to prove I wasn’t lying — even though the error was entirely on their side.

Then I got stuck dealing with Dilraj, who might as well have been a bot. He responded with the same scripted nonsense, email after email, and refused to answer the most basic question: Why hasn’t my second speaker been dispatched — 6 days later?

Not once did I get a real answer. Just repeated garbage about how they were sending a “free replacement.” Free? No. I already PAID for two. You're not doing me a favor — you're just failing to fix your own screw-up.

When I pushed for a straight answer, I was suddenly transferred to Neha, who started with “I’m sad you had a poor experience,” and proceeded to be even more useless than Dilraj. Again — no answer, no update, just more robotic copy-paste responses and fake apologies. After yet another round of dodging my question, I ended the chat in pure frustration. Useless. Both of them.

Bose has completely disrespected my time and money. I’ve been treated like I’m the problem, when all I did was order a product — and get half of it. They’ve lied, stalled, and failed to resolve anything.

Meanwhile, I own several Sonos speakers — the quality is excellent, and their support is ACTUALLY SUPPORTIVE. This experience has made the difference crystal clear. I’ll never buy from Bose again.

Bose is dishonest, careless, and incapable of even basic customer service. Absolutely shameful.

Order on the website Bose.com.au a soundflex speaker gen 2 they promise 1-2 shipping on order online. It’s been a week and still on process. When I ring them , inform me that it’s out of stock.. so disappointing.. and I ask if I can just change the colour and they gaved me a complicated procedure…cancel refund pay again with the link and taking so long … terrible experience..

Beware that Bose only recognises whatever warranty they choose to apply and not the statutory warranty which provides that a product be of acceptable quality including that it lasts a reasonable amount of time. I bought Bose A20 headset for $1295 and they stopped working a little while after the 5 year warranty finished. When I sent them in for… Read more

fixing they said it would cost me close to another $1000 to repair. This is crazy! I believe a high end product costing $1295 should last longer than 5 years. I would not have bought it had I known it would only last this long. I note their replacement model is now priced at $2,200. I am very disappointed with Bose’s customer service considering they are usually considered a high end brand. I will be lodging a complaint with Fair Trading.

If you want to meet the embodiment of your worst nightmare, buy from Bose! Worst purchase of my life and customer service experience ever! Their products are super dodgy and teem with bugs. I went through 2 pairs of their most expenesive earbuds (Bose QuietComfort Ultra Earbuds), both defective generating a ton of crackling noise in the right… Read more

earbud. To make matters worst, they dragged me along for more than a month to issue my refund and then the moment you request a refund they take away your ability to write a product review on their website so no one knows how sh** their products are! Disgusting!

This brand should be banned from sale in Australia, they are plauged with bugs and quality issues. Forget about ANY product support, its deliberatly designed to make you lose interest and give up (which I did). $1,500 sound bar now in the bin after 2 years simply because there is no way of changing wifi settings when you move house. Been the same with every bose product I have had the misfortune of owning.

BOSE THE BRAND I'm hugely disappointed with Bose, a brand that I have been loyal to and loved for decades. What's happened to them? My past purchases have included the cube speakers, 3 x Bose Noise cancelling headphone sets and the QuietComfort Earbuds 2. I have always been willing to pay top price for their products because of their reputation. … Read more

EARBUDS The left ear never fitted properly despite twice purchasing special rings to help with the fit. Of course you can't go into Sydney CBD anymore for face to face customer support anymore so you're on your own trying to resolve the problem. The left ear was dead before and after the warranty expired, despite following all the factory resets. Seems to be a common problem with these earbuds.

REPLACEMENT PROCESS The experience of replacing these out of warranty at a discounted price has been really frustrating and not what I expected from Bose. In short, I'm still waiting for my discounted Ultra earbuds to arrive almost 3 WEEKS after purchasing them. Firstly the date they recorded receiving the items was several days after they would have arrived given normal postage time. Bose customer service says it can take up to 4 weeks (that's ONE MONTH without music) for them to arrive. Never saw this disclaimer during any of the purchasing process. Contact with the customer service team has been what you'd expect - polite but unable to help with the process. Nothing infuriates an annoyed customer more than using reassuring "weasle words" about "being committed to a smooth and efficient process" LOL. Some They really do believe this stuff! It's been anything but. Some attempts to get a response have been met with "please visit again soon. We are unable to access our records".

No agent has been able to escalate the ticket so I have no choice but to wait, and wait... and wait.

I've had NOTHING BUT ISSUES since we purchased our 300 and 900 sound bar. One day it was working, the next it wasn't. 2 hours online to customer service and its still not working so I've given up. DONT WASTE YOUR MONEY ON BOSE Show details

Premium headphones should last more than 12 months. Customer service is trying to decline coverage. Its pretty clear they don't understand Australian consumer law.

I made an accidental purchase with Bose. I was told that I needed to reject the package and I would receive a refund. I had rejected the package on 22/4. After of which I did not receive any refund. After that I reached out on a call once and 5 times on chat and its now 13/5 I still have not received a refund. I m told repeatedly that my refund… Read more

will be processed. I am repeatedly told that my refund was not processed due to technical error and therefore it was dragged out. I am still waiting for my refund. I suggest if you want Bose, make sure that its likely if you want an exchange or refund. You will need to harasse them to get YOUR money back.

Was contacting them for months trying to get back money that I was overcharged. Ended up getting the money back by reporting them to PayPal. I bought a pair of headphones, and in the process was offered a 10% discount, but the voucher code didn't work. Support said to complete the purchase, and contact them for a refund after the headphones… Read more

arrive.

When the headphones arrived and I contacted them, they said I'd have the refund in 5-7 working days (this took 15 minutes according to the chat timestamps).

Repeated the process two weeks later, they told me there was an error with processing the refund last time, and I'll have it in 5-7 working days (this took 20 minutes according to chat timestamps).

3 weeks after that, I repeat the process, same excuse, there was an error, you'll have the refund in 5-7 business days (this took 20 minutes according to chat timestamps).

By this stage it's gone from 15/2/25, when I was overcharged, to 19/3/25 with nothing but delay tactics in getting back the money they shouldn't have taken in the first place. I reported the issue to PayPal, and they forced Bose to refund me on 3/4/25. By the way, PayPal notifies of refunds instantly, there's no 5-7 days. Funny that Bose could process the order without waiting 5-7 days to receive the money, but that's how long they say it takes for them to send money the same way.

TLDR - Bose was using delay tactics to dishonour their advertised price. It's a shame because I'm a new customer, if they'd never offered me the discount I would have been fine with the price, but knowing that they're dodgy makes me not want to buy from them again.

Ordered the Bose Ultra Comfort Headphones which were great until they stopped working a few days after I got them. After an unsuccessful attempt to "reset" them via instructions from online support, I had to return them and get a refund because getting the headphones serviced in New Zealand was an expensive and convoluted process (I was expected… Read more

to pay for shipping!). I ordered another pair and these headphones also stopped working after a few days. The telephone and online support service was patchy with contradictory advice (another attempt to "reset" the headphones which I don't think is actually possible). So, I have given up on these headphones and indeed Bose, which is a shame. Bose refused to allow me to leave a review of these headphones on their website ("this is not possible"), although they have lots of positive reviews, so it *must* be possible. I also lost money on the refunds due to a poor exchange rate. All in all, zero stars - definitely don't buy them if you live in NZ.