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Bose

Bose

2.3 from 40 reviews

Reviews

(10)
(2)
(2)
(3)
(23)
  • Product Quality
    3.1 (17)
  • Return Claim MadeYes (6) · No (21)
  • Shipping
    2.3 (9)
  • Warranty Claim MadeYes (5) · No (22)
Boseman

BosemanSouth East Queensland, QLD

Bose Qc35 i

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35
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Brett

BrettGold Coast

  • 4 reviews

Amazing customer service

published

This review is about the customer service.
I bought BOSE QC35II, I had an issue with them just out of warranty.
They swapped them for a brand new set which I think is basically unheard of these days.
The headphones are awesome, will definitely stick with Bose.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
See all answers
Stephanie

Stephanie South Australia

  • 2 reviews

Unauthorised transaction

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose Noise Cancelling Headphones 700
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Worst customer service. Do not buy anything from this company

published

They recalled there sleepbuds product, and offered a full refund, I’ve now been waiting 14 weeks, after calling every few weeks and being given different excuses every time, they just told me it’ll be another 6-7 weeks, for my refund to be processed, no customer service.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedBose Noise-Masking Sleepbuds
See all answers
Sam

SamPerth, WA

  • 2 reviews

Not worth the price!

published
Product Quality
Wayne

WayneSouth East Queensland, QLD

Repair of my BOSE Wave System Series Four

published
Return Claim MadeNo
Warranty Claim MadeNo
Annalise B.

Annalise B.Sydney, NSW

Products aren’t good enough to outweigh the TERRIBLE service

published
Product Quality
Shipping
Warranty Claim MadeNo
Bianca F.

Bianca F.Sydney Surrounds, NSW

Products were good- service was terrible

published

I brought a number of products through Bose and there customer service was appalling. The billing was erratic and amounts were randomly credited from my account. Customer service actually asked me to send through my personal statements in full so they could see how they had billed. I was on hold a number of times and unable to get anyone to help me at all

Tulio L.

Tulio L.Braddon 2612, ACT

Stay away from this company

published

They did not ship the product that I purchased nearly 3 weeks ago despite of the fact that they state on the website that they have stock available and there is "next day delivery" available for my region.
I'm trying to call their customer service for more than one week and every time they keep me waiting for more than 45 minutes on the phone until I eventually give up. There is no other way to contact the company available on the website. Judging my personal experience and other reviews here, I think their customer support phone is fake and there is nobody working there... Terrible experience so far.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
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Kakasih

Kakasih

  • 2 reviews

I bought wireless earphones when bose set the incorrect price and still honoured it

published

I see the people reviewing how they had to wait over an hour for customer service... customer service is doing their best with the amount of people calling up to get a status update on their order. They accidentally set their refurbished wireless earphone price to $79.90 instead of 179.90. Yet they still decided to honour it and I appreciate it. I'm listening to music with my earphones and it's really excellent quality! I didn't need to contact customer service at all fyi.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Li Y

Li YMelbourne

Absolutely the worst customer service you will ever get

published

I called on Friday, waited more than 1 hour, no one answered the phone.
called again today, waited 45 minutes, still no one answered.
I could not be bothered to call them again and they don't provide any other contact method on their website at all.

Stay away from this company

bluetoliu

bluetoliu

  • 3 reviews

hold phone for more than 1 hour 3 times in a week, gave up now, updated 20/12/19, Finally, my issue is solved now !

published

My order has been cancelled without reason, then Bose sent me a email says I can retrieve the order by contact their customer service team, I called 3 times in different days, and wait for more than 1 hours in each time and finally have to hang up. Does Bose really has a customer service team behind or just a fake phone number ?

Updated on 20/12/19, Finally bose CS team answered my phone, team member are very professional, solve my issue straight away.

Return Claim MadeNo
Warranty Claim MadeNo
Arin

ArinGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Worst Customer Service imaginable

published

I purchased an speaker on the bose website which was fairly simple. However a few days later i received an email starting my order had been cancelled and that id have to ring bose customer service to purchase the product again for some reason. Well i called the number provided and im still on hold yet to speak to anyone. Just about to hit 90 minutes. Absolute joke of a company.... wont be purchasing any Bose products ever again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Jack

JackMelbourne

  • 2 reviews

The worse call service centre

published

Can not believe it... Called 3 days in the raw and waiting time about 1 hour so have to hang up. Make sure you have a couple of hours free before calling Bose call service centre. So disappointed.

Return Claim MadeNo
Warranty Claim MadeNo
leanneatkinson2010

leanneatkinson2010Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • Verified customer

Bose Customer service

published

I was sent a faulty Wave Soundtouch with CD . The radio is fantastic, the CD never worked from the onset. Rang the customer service number on 2 occasions and wrote twice on the feedback line for assistance. M at 8.20 on 12/11/19 was to send an email that day with postage details. This didn't happen. Why should anyone have to follow through 4 times to get an appropriate response. I left 2 detailed responses on the feedback form in between. Finally the second phone call on 10.30 on 20/11/19 had a competent woman who followed through. Thank you.

Shipping
Return Claim MadeYes
Warranty Claim MadeYes
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Wary Shopper

Wary ShopperGreater Melbourne (Outer), VIC

Absolutely terrible service

published

buy a product and need support.Forget it. Their customer support is non existant.
I bought a soundbar and needed a replacement remote (not their fault) BUT, of you think you will get support, forget it, all you willget is a whole lot of excuses and NO service. WORST company ever. Go somewhere else for your products.

Return Claim MadeNo
Warranty Claim MadeNo
Corey M

Corey MPerth, WA

  • 6 reviews
  • Verified customer

You're alright Bose.

published

Purchased Bose SoundSport Free Wireless Headphones refurb marked as $80. Management was horrorble at this time and lots of people were ignored and not notified, but they notified people eventually and gave everyone a chance to re order at the price error price. Gerald was very down to earth and willing to help when he assisted me over live chat.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose SoundSport Free
Chris

ChrisGreater Melbourne (Metropolitan), VIC

Order cancelled with no email or contact

published

Didn't see the dispatch email so checked CC transactions and it disappeared. Checked emails and junk folder, not a single email to notify of cancellation. I've never experienced such poor handling of a refund...... 'Premium' brand....... incompetent staff .....

Return Claim MadeNo
Warranty Claim MadeNo
anthony

anthony

  • 3 reviews

BOSE QCII - great customer service

published

Was disappointed that my Bose QCII developed an issue where there was interference when in noise cancel mode after only 11 months (never had any issue with any other Bose products). I called the contact centre & after they went through a very easy troubleshooting guide that did not resolve the issue they promptly sent out out a shipping note to return the product and shipped a new set out within days. Whilst I recognise this response was just compliance to my consumer rights, so many companies make you bust one before they comply - not Bose, well done guys, you really have got this right!

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedBose QuietComfort 35 QC35 II
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Jswolli

JswolliSydney

Bose soundlink III speaker

published
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