Bose Qc35 i
Bought these headphones a few years ago and worked without any issue until recently when it did an automatic software update to the firmware, version 3.0.3. This update rendered the headphones useless for its designed purpose of playing music wirelessly. The update causes all music players to lag and not work when streaming via Bluetooth. Bose customer support has been less then helpful, they are non existent and now they have closed all of their stores in Australia, there is no where to return them to get them repaired. I would not recommend B...ose to anyone, buy any other brand and safe yourself the money a d grief of having to deal with Bose. Looks like Bose have killed off their old products with automatic software updates to force customers to purchase new products. The headphones worked exceptionally prior to the most recent update.
Amazing customer service
This review is about the customer service.
I bought BOSE QC35II, I had an issue with them just out of warranty.
They swapped them for a brand new set which I think is basically unheard of these days.
The headphones are awesome, will definitely stick with Bose.
I have ordered Bose headphones 700 noise canceling on November last year and I paid for it. I had to replace them because the touch button was working for pause but not play. It took two weeks to replace them and the new pair they just the same so I couldn’t be bothered to send them back and wait another two weeks as I need them for gym everyday.
Couple days ago I have noticed unauthorised transaction has been made by them they took $299.95 from my bank account without even making after my first order.
I have contacted them they said I need t...
Worst customer service. Do not buy anything from this company
They recalled there sleepbuds product, and offered a full refund, I’ve now been waiting 14 weeks, after calling every few weeks and being given different excuses every time, they just told me it’ll be another 6-7 weeks, for my refund to be processed, no customer service.
Not worth the price!
I bought the wireless soundsport earphones for my husband for his birthday 1.5 years ago and i thought considering the price, its got to be high quality and long lasting. My husband hasn't used it too much over this time and a few weeks ago it stopped working. It kept making this beeping sound so he called Bose to which the first person he spoke to couldn't provide any help. He called again another day and the person suggested he update the software, which he did and it was still the same. He called again to which they offered him a new pair at...the cost of $170 because the 1 year warranty was up. Sound quality and comfort was pretty good, but durability, which is my biggest point is extremely poor. Maybe we happened to get a dud but safe to say, never purchasing anything from Bose again.
Repair of my BOSE Wave System Series Four
I purchased this item in December 2018 from the now non existent store at Carindale shopping centre in Brisbane. Recently, the CD player function began to play up- nothing wrong with CDs but the playback became jerky. When going on line I discovered that despite its size I had to pack it up and send it to Sydney. I phoned a store that still exists at Indooroopilly Shopping Town. I was given the same story re sending it to Sydney and when I asked if surely there is an authorised repairer in Brisbane I was given details of one that does repair BO...SE equipment but no warranty work would be done by this repairer. Nevertheless, I have left the player with the Brisbane repairer and await the quote. The staff member at Indooroopilly was pretty vague about what a “limited warranty” means. I am very unhappy that what is supposed to be a quality item and the run around today to try and work out what to do. I note that many other customers are also unhappy about post sales service from BOSE.
Products aren’t good enough to outweigh the TERRIBLE service
It’s just about to clock 2 months since I ordered and paid for a spare part. It took around 8 phone calls and 3 conflicting stories as to where the part was over a period of around 6 weeks until I gave up with the service centre and marched into one of their retail stores and demanded that one of the sales people help me take receipt of the part I had ordered. This actually worked, and the sales rep was extremely apologetic. In the end, a parcel arrived, and despite having given serial numbers (to ensure the correct part was sent) when I ori...ginally placed the order, the wrong part arrived. I am now on hold for the 54th minute to the service centre to try to have this rectified. I haven’t had a working stereo for two months now and what a seemingly easy solution this should have been. Pathetic.
Products were good- service was terrible
I brought a number of products through Bose and there customer service was appalling. The billing was erratic and amounts were randomly credited from my account. Customer service actually asked me to send through my personal statements in full so they could see how they had billed. I was on hold a number of times and unable to get anyone to help me at all
Stay away from this company
They did not ship the product that I purchased nearly 3 weeks ago despite of the fact that they state on the website that they have stock available and there is "next day delivery" available for my region.
I'm trying to call their customer service for more than one week and every time they keep me waiting for more than 45 minutes on the phone until I eventually give up. There is no other way to contact the company available on the website. Judging my personal experience and other reviews here, I think their customer support phone is fake and there is nobody working there... Terrible experience so far.
I bought wireless earphones when bose set the incorrect price and still honoured it
I see the people reviewing how they had to wait over an hour for customer service... customer service is doing their best with the amount of people calling up to get a status update on their order. They accidentally set their refurbished wireless earphone price to $79.90 instead of 179.90. Yet they still decided to honour it and I appreciate it. I'm listening to music with my earphones and it's really excellent quality! I didn't need to contact customer service at all fyi.
Absolutely the worst customer service you will ever get
I called on Friday, waited more than 1 hour, no one answered the phone.
called again today, waited 45 minutes, still no one answered.
I could not be bothered to call them again and they don't provide any other contact method on their website at all.
Stay away from this company
hold phone for more than 1 hour 3 times in a week, gave up now, updated 20/12/19, Finally, my issue is solved now !
My order has been cancelled without reason, then Bose sent me a email says I can retrieve the order by contact their customer service team, I called 3 times in different days, and wait for more than 1 hours in each time and finally have to hang up. Does Bose really has a customer service team behind or just a fake phone number ?
Updated on 20/12/19, Finally bose CS team answered my phone, team member are very professional, solve my issue straight away.
Worst Customer Service imaginable
I purchased an speaker on the bose website which was fairly simple. However a few days later i received an email starting my order had been cancelled and that id have to ring bose customer service to purchase the product again for some reason. Well i called the number provided and im still on hold yet to speak to anyone. Just about to hit 90 minutes. Absolute joke of a company.... wont be purchasing any Bose products ever again
- Verified customer
Bose Customer service
I was sent a faulty Wave Soundtouch with CD . The radio is fantastic, the CD never worked from the onset. Rang the customer service number on 2 occasions and wrote twice on the feedback line for assistance. M at 8.20 on 12/11/19 was to send an email that day with postage details. This didn't happen. Why should anyone have to follow through 4 times to get an appropriate response. I left 2 detailed responses on the feedback form in between. Finally the second phone call on 10.30 on 20/11/19 had a competent woman who followed through. Thank you.
Absolutely terrible service
buy a product and need support.Forget it. Their customer support is non existant.
I bought a soundbar and needed a replacement remote (not their fault) BUT, of you think you will get support, forget it, all you willget is a whole lot of excuses and NO service. WORST company ever. Go somewhere else for your products.
- Verified customer
You're alright Bose.
Purchased Bose SoundSport Free Wireless Headphones refurb marked as $80. Management was horrorble at this time and lots of people were ignored and not notified, but they notified people eventually and gave everyone a chance to re order at the price error price. Gerald was very down to earth and willing to help when he assisted me over live chat.
Order cancelled with no email or contact
Didn't see the dispatch email so checked CC transactions and it disappeared. Checked emails and junk folder, not a single email to notify of cancellation. I've never experienced such poor handling of a refund...... 'Premium' brand....... incompetent staff .....
BOSE QCII - great customer service
Was disappointed that my Bose QCII developed an issue where there was interference when in noise cancel mode after only 11 months (never had any issue with any other Bose products). I called the contact centre & after they went through a very easy troubleshooting guide that did not resolve the issue they promptly sent out out a shipping note to return the product and shipped a new set out within days. Whilst I recognise this response was just compliance to my consumer rights, so many companies make you bust one before they comply - not Bose, well done guys, you really have got this right!
Bose soundlink III speaker
I purchased the Bose soundlink III speaker ($499) in September 2016. The sound quality was amazing until last week. It appeared that the battery is dead and cant be recharged. I called the repair centre and was told that the check-up fee is $129 and may not include the battery replacement fee which could be up to $100. The repair will take at least three weeks. I am not happy with Bose with the following:
1) with a $499 speaker, how could the battery dies within such a short period of time. My laptop never has issues with the battery.
2) the ...
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.