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Bose

Bose

2.7 from 19 reviews

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Reviews

Review distribution

5 star
6
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1 star
9

Ch M

Ch MSouth East Queensland, QLD

  • 3 reviews

Support upgrade scam, $2 part makes $6,000 system worthless!!!

published

My lifestyle 30 bose system has been a joy to listen to..
Imagine my dismay when the surround key on my remote broke ( does not operate) look like it has physically failed, to find out bose australia, wants me top buy a new system $6,999, as they do not repair their rc-25 remotes which are common across all lifestyle systems.

This is truly beyond all imagination, that a known maintenance item is not keep by bose australia, and they think anyone will fork out $7,000 to fix a broken $2 rubber button.

Argh!!!

Do not buy any bose product from bose australia, as their support is non existent..


Sergiy D.

Sergiy D.

  • 2 reviews
  • 1 like

Great product, unacceptable customer service

published

Bought new headphones as a gift. The advertised delivery was next day (if ordered before 1pm). I have ordered 700 headphones at 12pm on Friday 4th of October and still have not received anything (today is Wednesday 9th of October). Helpless organisation that makes good headphones. Birthday surprise ruined.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose Noise Cancelling Headphones 700
See all answers

Elliot

ElliotSouthwest, VIC

Apalling customer service for faulty Headphones

published

Bought a set of Quiet Comfort 3 Noise Cancelling headphones about 18months ago on a Qantas flight. Never been used until a month ago when opened a box afrer moving house. Battery wont charge so call customer service who inform me that they will replace them as opposed to fixing the issue as they are now superseded. So far so good...until I am informed of their service fee of $350 AUD! Are you kidding me I ask? I paid $390 grand new and have never actually used them. I am told that they will not assist further. Bitterly disappointed as I know beyond a shadow of a doubt I clearly have a faulty pair of extremely expensive headphones. Not happy and at this stage will never purchase this brand again.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedBose QuietComfort 3
See all answers
KSc

KScMt Victoria

  • 3 reviews
  • 3 likes

Why no customer service Bose?

published

I was given a gift for my birthday. My preferred wired Bose earphones. They were fantastic.... for 3 months. When you phone Bose customer service it is a very unhelpful call centre. Having given them my serial number they will not honour the warranty without the original docket. Now thats difficult when you have a gift and do not rudely want to suggest that the gift is a dud! There is no contact in Australia at all. The Australian phone number goes back to the call centre. Having read the many comments on facebook about poor customer service/products, I might just begin to understand why they are hiding. It certainly doesn't make you want to race out and by further Bose products!!

Return Claim MadeNo
Warranty Claim MadeNo

Tim

TimSydney, NSW

Outstanding Warranty Service

published

I bought a pair of Soundsport wireless headphones which, over time began to come apart. The headphones themselves still worked fine, but the rubber around the outside of the earpieces as well as the volume pad began to come apart.
Being well and truly out of warranty, I sent Bose an email. To my surprise, they immediately offered a replacement set. All I needed to do was return my faulty pair (at their cost) and they dispatched a brand new set with full warranty.
I cannot fault that type of customer service. Well done BOSE!!!

Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedBose SoundSport wireless
See all answers

Bassa

BassaMetropolitan Adelaide, SA

  • 5 reviews
  • 2 likes
  • Verified customer

BOSE: Sleep, Perchance To Dream

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose Sleep Buds
See all answers

Greggy_M

Greggy_M

  • 2 reviews

By far, quality Bluetooth speaker

published

By far, this is quality Bluetooth speaker for me. Great bass! makes you dance and groove. Love it! I can really distinguished the difference of the quality from other brands.

Product Quality
Return Claim MadeNo

mathewstg79

mathewstg79Perth, WA

Bad service out weighs sound

published

I have owned noise canceling headphones for a few years. The ear pieces needed replacing. I ordered $40 replacements over a month ago and still haven’t received them. I tried to cancel my order and asked to speak to someone to pass on the feedback and the person on the phone isn’t empowered to resolve my issue, she wasn’t allowed to put me in touch with anyone higher up and has to contact another department and get back to me in 48hrs about my refund. Appalling service in an experience driven economy. I used to love my headphones and Bose. They have lost a loyal customer over a$40 ear piece.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Shaz

ShazSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Online service misleading

published

Ordered headphones online as it stated next day delivery for city if ordered before 1pm. Ordered at 8am rang at 3:30pm following day to check told on the way and given a tracking number. When still not arrived rang again at a little before 5pm to be told they hadn’t been packed and def hadn’t left warehouse and def no tracking no yet. Previous person had lied and made up tracking number? As I was leaving for overseas I didn’t have time to wait 3 plus days. Site has misleading information to get your business and call centre that follows up with lies. Do yourself a favour don’t shop online with Bose. Sadly I will b returning my purchase and buying another brand that can be trusted.

Return Claim MadeNo
Warranty Claim MadeNo
Dale

DaleSydney, NSW

  • 2 reviews

Great sound

published

I have had a pair of bose noise cancelling headphones for the last 5 years. They have great sound and I use them a few times a week.
The only problem is the earphone protector parts inside crack and break apart easy, which means you have to replace them.
However the sound from these headphones and ease of them does make it worth it, however I do wish the protector part of the earphones were made with more durability.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Greg W

Greg W

  • 2 reviews

Terrible product, worse service

published

Bought a Bose soundtouch soundbar from the sydney flagship store 24 months ago and it abruptly stopped working altogether recently. Paid in excess of $1100 for it. Phoned support and was routed through the UK first, then to the Philippines to be told it is out of warranty and the repair would be $350. It’s a flat fee regardless of the repair needed. Was then told that there is not a service centre in a sydney and I would have to POST the 3 foot soundbar and wait up to a month for it to be returned.
Tried ringing the local head office, phone was answered by an abrupt receptionist and told I would be put through, to recieve a message that no one was available to take my call.
Will never purchase a Bose product again period.

Return Claim MadeNo
Warranty Claim MadeNo

Short_Ranga

Short_RangaSydney, NSW

  • 3 reviews

BEST STORE EVER

published

I loved the service I got. I purchased a pair of Bose Soundtrue Ultra earphones for Apple devices and they are the best pair of earphones I have had yet.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose Soundtrue Ultra
See all answers

T.M QLD

T.M QLDFar North Queensland, QLD

Good Product, Terrible Support

published
Product Quality
Product PurchasedBose Car Amplifier

acemmett

acemmettDarwin, NT

  • 3 reviews
  • Verified customer

QC35 I Issue Resolution

published

Started having issues with the QC35I less then 18 months after spending $460 on them. Headphones wouldn't turn off and continually connected to BT devices even when the slide switch was turned off. Common problem it seems looking around the internet. Contacted Bose several times, only offer was to replace them with QC35II and pay an additional $375/ So in less then 18 months I would've had to pay Bose close to $850 for one pair of NC headphones. Weren't interested in replacing one for one or repairing just wanted the additional $375.


M.H

M.HSydney

  • 2 reviews
  • Verified customer

Still waiting for Xmas presents to arrive

published

Quality of product is unknown as I’m still waiting for delivery. They were a Xmas present. Bose website said order before 20th dec to receive before Xmas In metro area. Had a phone call on the 20th saying the warehouse had a problem picking the order so I had to do another order while they waited on the phone to get a new order number and they said this would be the easiest way to do it to ensure pre Xmas delivery. Can’t contact anyone as office is closed. Have no idea if they have even been shipped yet. I understand that they shut down but inform people with outstanding orders what is happening with their goods.

SiteofSteele

SiteofSteeleAU

  • 7 reviews
  • 2 likes
  • Verified customer

The Absolute Best After Sales Support

published

I purchased Bose Sound Sport Wireless Headphones roughly 18 months ago and while the headphones still work the rubber on the outside of them had detached. Being out of warranty I visited the Bose store at Westfield Chermside and asked the sales people if they had this happen often, the sales staff asked me to bring them into the store and they would see what could be done. So I bought them back in expecting to maybe get a discount on a new set of headphones. I was completely surprised when they bought out a band new set, set them up with my phone and gave me a brand new warranty to go with them.
I will now happily continue to buy Bose products knowing that I get great sound and even better support and service.
Thank you Bose


kemsley

kemsleyAU

  • 11 reviews
  • 2 likes

After Sales Service You Wish For

published

JB

JB

  • 5 reviews
  • 3 likes

Pay for customer service!

published

My Bluetooth speakers require a new rechargeable battery that can only be replaced by Bose. I contacted Penrith store and was advised to drop it into the store, pay $22 and they would send it for me. Their service Dept would ring me with a costing. If I didn’t want to pay for postage I could take it to them myself at Newington! I do not know of any store, including Big W or JB Hifi that would charge for this service. Bose is supposed to be a reputable, top brand. Why would I want to pay postage and then be held to ransom with them having my goods, and the unknown cost of servicing or replacing a battery.


spangels

spangelsSydney Surrounds, NSW

  • 17 reviews
  • 14 likes

Exceptional Customer Support and Service.

published

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