Bose

Im on my 4th pair of Bose QuietComfort Ultra Earbuds under warranty , firstly the same problem occurs with these earbuds every single time, I end up with 1 earbud not working and crackling sound. My earbuds are always kept in there case when not in use and never dropped I am extremely careful. Bose are difficult to get a response from and the… Read more

warranty expired after 8 mths. (no idea why i wasnt given a year or 2 year warrenty) These are an expensive item at around $400 when I purchased and I would expect them to last longer than 8 mths, extremely disappointed with Bose quality and service

Disappointing Product, Even More Disappointing Customer Service — Bose I’m extremely disappointed with my experience with Bose. For a premium audio brand that charges premium prices, I expected far better product reliability and a much better customer service experience. My Bose QuietComfort Ultra Earbuds developed an unpleasant crackling and… Read more

distorted sound, particularly noticeable in higher-pitched vocals. This is not what you expect from earbuds sold at a premium price point.

What has made the experience even more frustrating is the process of getting the issue resolved. Returning a product and waiting for a replacement should be straightforward. Instead, I’ve been left chasing updates and worrying about what is happening with my return, with a lack of clear communication making an already frustrating situation worse.

Bose charges premium prices but the overall experience has not felt premium at all. When customers invest this much money in a product, they should be able to expect reliable performance, clear communication, and a support team that makes resolving problems easy rather than adding to the frustration.

I shouldn’t have to spend my time chasing information and wondering whether my return is progressing as it should. A replacement process should restore a customer’s confidence in the brand, not further undermine it.

The irony is that I bought these earbuds because I trusted Bose’s reputation for quality. This experience has seriously damaged that trust. I’ve even found myself trying a much cheaper alternative while waiting for the replacement, and the contrast in price makes the premium Bose experience even harder to justify.

Bose needs to do better. Better product reliability, better communication, and a more transparent, customer-focused returns process are the bare minimum expected from a company operating at this price point.

Premium branding means very little when the customer experience falls short. Based on my experience, I would think very carefully before recommending Bose to others.

I have left emails. Spoke to their so-called Service departmentRe: my Bose quite comfort Ear Buds that do not work now with absolutely no help whatsoever from them other than telling me there’s a glitch in the system and they can’t get back to me for Customer’s repair or replacement a waste of $400.

Quietcomfort gen 2 the product was great be weary of the case it was attached to baggage and it released from the case it didn't break it just came away from the case it's either a design flaw or terrible production, headphones used only 2 times to… Read more

end up with missing headphones that are nearly $600 be very cautious if purchasing this product i for one won't ever purchase another bose product

Still waiting for my refund after four weeks. Online support has been no help, and phone support was equally unhelpful. The whole experience has felt dismissive and frustrating. I expected much better from Bose. Show details

Customer service unbelievable Helped me program A new 10 year old control No charge!

I've had a great experience with Bose over the years, and I wanted to share my journey. I think only people who have issues tend to write reviews, so I’m here to change that. I lead an active lifestyle, so I use my earbuds constantly. Before my QuietComforts, I had the Soundsport, which I loved until the battery life deteriorated. When I reached… Read more

out to Bose, I was a few months past the warranty. The representative walked me through resetting the earbuds and suggested I try them for a day. Unfortunately, there was no improvement, so when I called back, they offered a replacement. They sent me a UPS label, and within a few days, I received a brand new pair.

A year later, my wife bought me the QuietComforts, and I had them for almost two years until I started hearing feedback noise in my left ear. I contacted Bose, and they had me reset the settings. After trying it for a few days with no improvement, I called again. I mentioned that while I would understand if the battery was wearing out, having sound quality issues was disappointing. They quickly offered a replacement, and today, I received the QuietComfort Ultra.

To add to this, I've had the Bose 321 home system for over 15 years, and the sound quality is still flawless. I’ve been consistently impressed with Bose products and customer service. I will definitely continue to buy with confidence.

Unlike samsung, their sound bar arrived in 1 day with eveyerything. All cables. Amazing sound. Show details

My Quiet Comfort earbuds started breaking after a year and a half, they make a constant humming noise in both ears when using the noise cancelling mode, I also can't see any option on their website to email or chat to anyone, it says there's a chat option but it is nowhere to be found. 1/5, do not buy Bose. Sad to say this is my 2nd pair in a few… Read more

years, I will not be purchasing any more Bose products ever again after this. If anyone can help me get in touch with their support it'd be much appreciated though.

I have been a long time purchaser of Bose, they have been my preferred product for 20 years, but no longer. The drop in quality and customer support has been substantial. The hardware falls apart so much faster and the software gets worse with every new release. Not even close to being worth the money anymore. Show details

Purchased ultra soundbar, remote didnt work, multiple hours wasted communicating with Bot eventually technician offered to replace remote .weeks later no remote more time wasted with Bot Technician said there are no remotes available. Still selling this product obviously without remotes? Stay away from Bose Show details

I bought a complete Bose Lifestyle Ultra system in Australia for $3,824.85, including the soundbar, subwoofer, surround speakers and floor stands. The problems started almost immediately. The soundbar would not connect properly to our Wi-Fi or the Bose app. Bose chat support took me through resets, app troubleshooting and factory resets, but the… Read more

issue was never properly resolved. I eventually gave up and just used it as a soundbar. You need the app and Wi-Fi working properly to set up the surround sound system.

A few months later, after moving house, I tried again. This time it connected to Wi-Fi, but then failed during a firmware update and became stuck in a boot/update loop. I tried Wi-Fi, Ethernet, factory resets and recovery procedures. Nothing fixed it.

I spent hours dealing with Bose. The Australian support number connects you to an overseas call centre, and unfortunately I found them extremely difficult to deal with and often not much help.

Bose eventually agreed that the soundbar appeared faulty and offered to replace it. That is where the experience became unbelievable.

I dealt with the overseas call centre repeatedly and was given contradictory or incorrect information over and over again.

Bose initially sent me an Australia Post return label, then told me not to use it because the soundbar was too large for Australia Post. They arranged AirRoad courier instead, but Bose could not provide me with a proper courier label.

AirRoad collected the soundbar from my current home without calling first, despite written instructions saying they should. They also failed to bring or attach the proper return label.

The soundbar then somehow ended up being delivered to my old rental address instead of Bose's return centre in NSW.

The people living there actually rejected the first delivery because it wasn't theirs. The courier took it away, then later returned and left the soundbar on their doorstep anyway. My wife eventually had to drive over and recover it herself.

While the soundbar was physically back in my house, Bose support told me their system showed it was "on the way to Bose".

At that point I gave up on the replacement and asked for a full refund.

Bose agreed, but then generated new Australia Post return labels using my old address as the sender, despite me confirming my current address with two Bose representatives that same day.

I spent three calls with Bose in one day alone, totalling more than two hours, simply trying to sort out the return. Across the Bose calls visible in my phone history, I spent at least 2 hours 55 minutes on the phone. That doesn't include all the time spent troubleshooting, dealing with the courier, repacking equipment, chasing support and recovering the misdelivered soundbar.

Eventually Bose did refund the full $3,824.85.

So I did get my money back, but the whole experience completely destroyed my confidence in the company.

The sound quality was never really the issue. The problems were unreliable software, failed firmware updates, contradictory support, poor case ownership and a chaotic returns process.

If Bose had knowledgeable Australian-based support that I could actually discuss the problem with and someone had taken ownership of the case from beginning to end, I believe this could have been resolved far more quickly and easily.

For a premium audio company, the customer experience was nowhere near premium.

I would not buy directly from Bose again.

Bought some Quality Comfort Ultra earbuds just over 2 years ago The app on my phone constantly forgets my details and today one of the ear buds started hissing like hell After a ridiculous amount of time troubleshooting with customer support I was told they are out of warranty and I'd need to get a new pair $400 purchase for 2 years of pretty low usage does not feel like money well spent Show details

Bose, get your interface improved between headphones and sound bars. It's so frustrating when I want to hear sounds from your ultra bar and QC headphones. Your app is pathetic and the worst app to navigate with. Ready to dump them both and go back to Sony. A far better user friendly sustem. Bose don't use them. . There app is trash and so hard to… Read more

interphase between headphones and external speakers. Absolute trash and recommend anybody to look elsewhere

Bought a Bose soundbar a couple of years ago mainly because I already owned a Bose portable speaker and expected seamless connectivity. Unfortunately, it has been nothing but problems. The first unit lost Bluetooth connectivity and was repaired/replaced under warranty. Soon after, my TV began randomly turning off, so I replaced it thinking the TV… Read more

was faulty. The new LG TV then had the exact same issue once connected to the Bose soundbar.

Despite hours with both LG and Bose support, the soundbar would not connect via HDMI or optical — only Bluetooth, which had annoying delay issues. I sent the soundbar back multiple times, but Bose claimed they couldn’t find a fault. Eventually, a technician admitted he couldn’t help me get it connected and promised a replacement.

It has now been over two months with no replacement, no follow-up, and the contact number I was given is disconnected.

Very disappointing experience overall and I would not recommend Bose based on the product reliability and customer support.

Discontinued support for Soundtouch products. They've also gone to a lot of trouble to ensure the battery in their quiet comfort headphones can't be replaced. Masters of planned obsolescence, however these latest moves are going to seriously alienate their customer base. Show details

Aftersales service - they call it Customer Support (Very Ironic) - is appalling. purchased BOSE Quiet Comfort 2 earbuds in April 2023, January 2025 the driver in the right bud fails. I went to JB in April 2025 and they assisted with out of warranty (ACL) replacement, and upgrade to Quiet Comfort Ultra (received in May) 9 months later, driver in… Read more

right earbud fails, contact "Customer Lack of Support" get stuffed around and told policy this policy that, 3 weeks after investigation replacement sent ... No way we can change, our policy says it has to be this way, we are the only option for warranty Blah Blah Blah! After getting sick of the round about, I call JB and without issue "yeah mate, bring em in, we will swap em over for you, walk in, walk out". BOSE .... AMAZING SOUND, TRASH aftersales.

firstly they tried to take money for the product that i apid for a week later then sent a email saying if I dont pay within 48 hours the order would be cancelled.. rang customer support tried telling me payment hadn't been recieved and would send a free one,not free when you already paid .. 2 weeks later they finally sent the repacement its taken 3 weeks to finalise this won't deal ith them again Show details

Do yourself a favour and AVOID BOSE. I purchased a brand new set of Bose Ultra headphones and they won’t stay connected to my MacBook. Straight out of the box they don’t work properly. When I contacted Bose support, their solution was simply to replace them — despite them being brand new. This is now the FOURTH brand new Bose product I’ve had to… Read more

return, replace, or contact tech support about. For a company that markets itself as a premium brand, the reliability of these products is honestly terrible. Products should work properly out of the box — not require immediate troubleshooting, returns, or replacements. In my experience, Bose products have been consistently unreliable and a complete headache to deal with. At this point I would strongly recommend staying away and buying from a brand that actually delivers products that work.

Needed replacement ear pads for headphones. Website said "in stock". Took them 11 DAYS to actually process the order and print a shipping label. Would have been better off ordering generic replacement parts from Amazon.

Paid $450 for Bose Quiet Comfort 45 Headphones which died after 3 years and 6 months; hardly a reasonable lifespan for a premium product. I contacted Bose to arrange repair (outside warranty, my expense) and was advised that repair was not available for my product, but I could opt for a slight discount on a new product if I 'traded in' my old… Read more

unit.

On Boses' own website, I note they are selling refurbished QC45 headphones which they've repaired and are reselling from their trade-in program. So it appears that Bose can't be bothered to repair my headphones for me, but will happily take my headphones as a trade-in and repair them for their own resale profit.

Terrible, profit driven approach to business with zero consideration for customer experience.

Bose is now on my no-buy list.

While the products are usually fairly decent in my experience (value only if purchased on sale :) , the customer service is terrible. I contacted Bose about an issue with my revolve SoundLink, and the only way to communicate is via chat with people with very poor English who try to brush you off with lip service. In the end they told me I had to… Read more

post the product back to them for assessment. From where I live it takes weeks to get anything down south via post, and after a two month turn around period, they sent me back a "repaired" product with the exact same issue. A total waste of time and energy and I'm still stuck with the same problem.

Bose makes no refunds if you reject delivery. I ordered new QC ultra earbuds and then changed my mind and contacted customer support within an hour after making an order. They promised to reverse the transaction. Then they said it was not possible… Read more

and suggested that I reject the delivery and once the order arrives back at Bose warehouse, I will get my money back. They promised 3-7 days for the refund to be processed. It’s been 5 weeks now and no money. I spoke with Bose customer support 3 times. They created 3 tickets. In my last conversation with Bose, I registered a formal complaint about this they handle the refund. 3 contacts and very customer support representative promised the refund to be made shortly. Yet, they just don’t make refunds. Full stop. They accept the obligation and don’t see a problem for making a refund but they just don’t pay. What a horrible treatment of customers. This is so dishonest. I have requested my bank to handle the dispute. Next step will be the Ombudsmen to an independent review and compensation.