Pet Circle Insurance

I cannot fault my experience with my pet circle insurance at all. During what has been a very stressful time with my dog, the team has been nothing but kind, understanding, and incredibly prompt with every step of the process. I would especially like to mention Rhiannon, who went above and beyond to help me. She was compassionate, patient, and… Read more

extremely helpful, taking the time to clearly explain everything and ensure my claim was handled smoothly and efficiently. Her support genuinely made a difficult situation so much easier.

Thank you to Rhiannon and the entire team for your professionalism, empathy, and outstanding customer service. I’m so grateful to have such a supportive pet insurance provider and would highly recommend them to anyone.

My current insurer was asking $1,800 to renew the policy. After shopping around I found Pet Circle was offering very similar cover for only $650. Haven’t had to claim anything yet so not sure what the after sales service is like Show details

Came into my first claim with very positive impressions of this insurer, thinking my pets would be in safe hands. My first and last claim changed that completely. The Claim process was extremely slow and the team did not provide transparency when assessing the claim or gathering information. Multiple follow-up emails were ignored over the span… Read more

of over three weeks, before having to reach out myself directly via phone for an update. While it is understandable to have the odd delay, it is more important to communicate this clearly and in a timely manner to keep customers in the loop and feeling valued. For a worried pet parent, indefinite waiting is not a light feeling. A simple reply of receipt/acknowledgment is not only courtesy, but would have made the difference, and would have taken very little time. This came across as deeply unprofessional and distasteful.

Considering the premiums paid, I would have expected better customer service. I will be thinking twice next time and have taken my fur babies to another insurer. It is a shame as the parent company is always great and responsive.

Once a claim is lodged, they have reimbursed me within a week, and they've been great. Their email claims system is buggy for now--my vet clinic's emails tend to get lost in their inbox. But it's speedy if you upload the invoice directly to the insurance portal and let them contact the clinic directly for notes. I'll update this review if anything changes. Show details

I chose Pet Circle insurance for the best value amongst all the other purchases that need to be made when welcoming a new puppy and kitten home. It was easy to set up and I’m so glad I did as I was needing to claim within 3 months of taking out the policy!! Lodging a claim was an easy process, correspondence via email was timely and speaking with… Read more

support staff was always warm and helpful. I would definitely recommend taking a policy with Pet Circle!

I like the “no frills” approach as there’s no need to cover for all of the things that we expect to pay for our pets anyway like yearly consults and vaccinations, registration, worming etc. All these types of covers just increase the premiums. That’s what is good about Pet Circle Insurance is lower premiums for the unexpected. Show details

No contact details such as a phone number on the website. Even taking into account understandable delays, processing of my claim was very slow. I only got a reply when I emailed a complaint.

Have been with them for 29 months and paying monthly only to find out I’m not insured as they were unable to verify my cats vet details. Only reason I found out is because I emailed questioning re refund for claims I put in in May. So rather than cancelling the insurance and notifying me they took the monthly payments out every month for 29… Read more

months. And after I emailed them telling them how disgusted I was they tried to take out another $51.06 last night even though they took the monthly payment out on 24 Sept!!! ‍

They’re a joke!

I held pet insurance policies with Pet Circle Insurance for my two dogs this year (2025). I was double-billed at the start of the policy ($386.88), which took multiple follow-ups and around two weeks to be refunded. Claims were advertised as being processed within 5 days but often took several weeks to finalise (e.g. a claim lodged 23 April was… Read more

only finalised 15 June).

Pre-approval requests submitted in August required several follow-ups and a phone call before I received a response in September.

Several of my emails went to unmonitored inboxes, which created further delays.

When I requested cancellation effective 20 October 2025, I was advised it would instead be cancelled 15 November 2025 to align with billing cycles.

Based on these experiences, I decided to move my pets to another insurer.

I made a claim recently for an event where my puppy had chewed the wrapper of rat bait - it had been blown into the garden. The claim was easily made and was quickly processed. The pup is well and is only 9 months old. This is the first time I have taken out pet insurance, and I think it has been a very good investment. Show details

The policy pays 75% of claims. I have been with them for 2.5 years. I have only made one claim to date. The insurance service was very efficient & the Uni Vet team submitted Bonnie's claim for me so very hassle free. The Insurance team communicated with me via email all steps until the claim was paid. Show details

Pet Circle have been very good value and excellent communication when I had an unexpected claim. They were very efficient and helpful . The paperwork required was easy to understand and complete. Show details

I’ve had to claim twice on my insurance and both times the claim process was super smooth and easy. The first time I had to give previous vet details so they could get my pets history, the second time I only had to upload the vet receipts and the claim was paid out the next day. So much of a stress reliever! Great premium price as well so I have no hesitation in recommending Pet Circle insurance. Show details

Pet Circle Insurance has been very worthwhile for us and our cat Audrey. She has always been healthy but when she suddenly became unwell, we were so glad we had insurance. Pet Circle processed the claims quickly and without fuss. Its great value and the monthly payments fit into our family budget. I would recommend this insurance to any pet owner. Show details

Customer Service is excellent. 1st claim submitted took 15 days to resolve. I waited knowing with the 1st claim they do a pre-existing assessment, but I initially thought 2 weeks was excessive, since the problem was an bite from another cat (no pre-existing there). Once I spoke with Customer Service and found out the trouble was on the VET end… Read more

(Vet said they had no record of Ruby 'Smith', because Ruby was listed as Ruby Atkins, my husband's last name). Pet Circle resolved it very quickly. Lesson learn - make sure the last name of your pet at the VET matches the last name on the Policy. The only down side was they didn't contact me to tell me the VET said they did not have my cat on record. Upside - my 2nd claim was settled in 1 day. Again Excellent Customer Service.