Pet Circle Insurance

Their service is excellent and their claims are settled in good time. Have no complaints at all. Would thoroughly recommend them to any pet owner without any hesitation.

So happy with Pet Circle. It took only a few days to settle all claims. My dog had tic paralysis and required intensive care. It was a very stressful time for me. I was so grateful to have had Pet Circle insurance. Highly recommend

Pet circle insurance is fantastic. Easy to upload a claim. Compassionate when your fur baby is not well. Great communication.

Very quick turnaround and easy system to navigate. Customer service is fantastic and responds to queries quickly and in a personalised manner.

Highly recommend all pet owners to Pet Circle insurance, my boy has a number of health issues and I make multiple claims throughout the year. I have never had any issues. The staff are all friendly and very helpful!!! I couldn’t recommend them enough !!

This my 2nd review and I’m happy to report my initial enthusiasm and satisfaction with Pet Circle Insurance has not diminished in the slightest. I unreservedly recommend any pet owner to seriously consider this organisation as your financial partner in the continued health and well being of your beloved furry friend.

I’m very disappointed with Pet Circle Insurance. I have been paying for over a year and when I finally tried to make first claim, the process took a very long time. In the end, I couldn’t even claim back one dollar for a general health check. As a customer who has paid premiums for so long, I expected a smoother process and at least some support.… Read more

Unfortunately, this experience made me feel like the insurance wasn’t worth it. I'm trying to cancel the insurance but seems very difficult. I hope the company can improve the claims process and be more transparent about what is actually covered.

Easy to set up great prices and very promt on paying out. Friendly service also. Show details

WARNING RUN! Tried contacting Pet Circle multiple times to cancel one of my Policies as I no longer have that dog & I have emailed them to cancel. I CANCELLED THAT CARD ONLINE USED TO PAY FOR THAT PARTICULAR DOG. I have 2 Policies as I still have my other dog. They keep trying to direct out of my account still for the dog I no longer have and now… Read more

trying to use the card I use for my other dog to direct debit for the dog I no longer have!! Now they have aligned the dog I no longer have and aligned the payments on the same day when they used to be both due on different dates and at least 2 weeks apart from one another, what GREEDY SCAMMERS! And you DO NOT GET your 2 months interest free as I didn't get that with my 2nd dog & they direct debit 5 days later & I did not get the chance to Salary Sacrifice in time & I lost monies! They say to contact them if you have a problem, but they clearly dont listen and keep trying to suck every dollar out of you! Now my bank just declines them because they try & withdraw over the amount in my account which is there for the dog I still have and are stuffing up his insurance & thats not getting paid. My advice is; RUN!! PET CIRCLE INSURANCE are dodgy scammers!

I’ve had a fantastic experience with Pet Circle Insurance and couldn’t be happier with their service. Over the past year, I’ve made several claims for my spoodle, including a recent one for luxating patella surgery and every time, the process has been smooth, transparent, and stress-free. The claims were processed promptly with no issues, and… Read more

communication was clear throughout. It’s such a relief to know that when unexpected vet bills arise, I have reliable support behind me.

Highly recommend Pet Circle Insurance to any pet owner looking for peace of mind and great customer care!

When doing my research on pet insurance I was bogged down with this and that and wasn’t really sure who to trust my baby’s insurance after all it’s when you need to claim is when you find out good decision or bad decision Well I made a good decision Maggie was 4 months old and had an accident and broke 2 toes. She had to go to an emergency vet… Read more

for X-rays and a stay overnight. The next day she had to go to an orthopaedic surgeon, and plaster on her foot and leg. She is still going to the vet for follow up bandage changes. When she had her accident we were on our 2 months free from Pet Circle the emergency vet sent the paperwork through to Pet Circle who fixed the claim paperwork and they have been looking after me all the way. Pet Circle have kept me informed every step of the way. They have paid me in a very fast manner since day one. The staff have been so supportive and professional in all of the dealings I have had with them. I am so glad I went with Pet Circle it has made a very difficult situation so much easier to deal with. Would I recommend Pet Circle ABSOLUTELY

Overall very good value – CONS: They don't offer gap payment options, meaning you have to pay up front and then lodge a claim for reimbursement. The process for assessing claims is quite slow (mine took 5 weeks) which makes things extremely difficult financially when you've had to pay out thousands of dollars for your beloved pet's treatment. I do think the claims process… Read more

will be sped up if you contact them regularly to assist with accessing information such as vet's notes and medical histories, etc.

PROS: Although the claims process is lengthy, it is fair and thorough, and I cannot fault their generous 70%, 80%, and 90% rebate options. Their excess even for the 90% option is fair, and only has to be paid once per calendar year. They paid out on my beloved dog's expensive specialist claims even though I'd only been with them less than six months. I will definitely be staying with them for the remainder of my just-turned-8-year-old dog's life, and am now thinking of purchasing policies with them for my two cats.

Therefore, I do recommend Pet Circle Insurance if you need the day-to-day convenience of a cheaper premium but also have the means to cover your vet bills temporarily.