BP Australia

Rang ahead to see if this is a participating outlet for the BP Rewards 6c/litre discount. The guy yelled "I don't know alright-" and vefore I could ask "well do you scan the BP cards at all" he hung up while I was midsentence. I'll go to the Coles station. Same starting price and a definite 4c off whereas that one could be nothing, and who'd want to guve him business now anyway.

bp Dromana vic. We are farmers we fuel Diesel 2x 20 lt contaners. We put the hand piece fully in and this gives us 19 lt per 20 lt jerry can. Fueled up tgoday at the Dromana BP. 2 Jerry cans had 45.9 lt. Now we usually fuel at hasting with the same cans and the same process. The two would come in at 38 lt. so BP Dromana have an issue with their… Read more

pumps to the tune of 7 lt, you are paying for that you are not getting. At $2.90 thats $20.30 you are paying for product you did not get/ thats .53c more per lt. so your really paying $3.43. Apparently it is self regulated by the operators and you can guess what happens. We thought BP would be good, but it is not..

just check it out and you will be see.

Depak kumar a proffisonal manager hands on leadership of a small proffisonal and dedicated team ,fast phase bp golden gate, kalgoorlie. Matthew assistant manager with a great sense of humour along side smilies Team, Ruby,Simran, excellent barista… Read more

if you looking Wildbean coffee or spicy bites,etc. A gold award team 24 /7 Highly recommended if you in Kalgoorlie Wa STOP AT BP KALGOORLIE.

Big huge thumbs up to Trev BP Calder inbound went above and beyond huge assets to the company magememt should use this man as an example! Thanks Trev Ya Holden friend

BP Blacksoil QLD - Thank you Kristy for giving 'good ol' fashioned Customer Service' today!! I left my motorbike gloves at the BP. Phoned from Toowoombwa to ask if they'd been handed in. "No" says Kirsty "but if you hold on for a minute or two I'll go and check the area where you parked your bike". She returned with the gloves and put them… Read more

aside for me to pick up on the way home. Most people would have just said "Nope, not handed in" and left it at that. Kirsty, you saved me buying a new pair. Thank you! And I hope your Manager reads this :-)

This BP is probably one of the best servos I’ve been to the customer service is great and the people who run it are so friendly. The store is so easy to navigate around and all the products are high quality! The best servo around Show details

This is the forth time I've ordered an item from the uber app and the staff hasn't bothered to read or can't read english and gave me the wrong item again. When I rang he said they didn't have it's one of the most popular drinks and tried to lie to me plus on the order it said do not replace last I will order from BP Mickleham Caltex it is for me now can't believe how st^pid the people are working there Show details

I had an extremely frustrating experience at BP Clayton South Petroleum Station. I used the vacuum cleaner, which took $4 from me but did not work properly at all. It was a complete waste of money. The car wash experience was just as bad. I waited 20–30 minutes in line, only to find out when it was finally my turn that the car wash does not… Read more

accept online payment and only works with coins. This is unacceptable in 2026 and was not clearly displayed anywhere.

When I went inside to complain and asked for a coin, the staff refused to help unless I purchased an item first. After wasting both my time and money, this kind of service is completely unacceptable.

Poor management, outdated systems, and unhelpful staff. I will not be returning and do not recommend this place.

Warning! If you want to be abused by Nathan at the BP clyde North Branch go there late at night, about 4 weeks ago I had filled up four trucks I walked inside casually Nathan was there had said nothing and grab a drink in a casual fashion Nathan then yelled the top of his voice and looked at me and said are they your trucks I said yes I've just… Read more

got to pay for them, he then yelled at me in a aggressive manner, said that I should have told him I said Mate you didn't give me the chance, it's not like you can't see me outside, I was just coming to the counter, I said I would have told you, if you're giving me the chance, I said to him you've got a real attitude problem don't you, are very on edge of the time and always rude, Nathan then starts arguing with me saying I was the one that was rude and I should have told him, I said I wasn't rude and I'm the customer you can't yell at people like that, I just walked in a casual manner you're the one who went off at me, I said i'll speak to your manager tomorrow he goes go for your like and this is on camera I said yes that's right it's on camera, the next day I went into see Alyssa the manager on duty and told her what had happened she goes our ok I'll have a talk to Nathan and get back to you, about 2 weeks later I filled up two trucks again and saw Alyssa and she said she had to talk to Nathan and he understands that he did the wrong thing you know you do did nothing wrong there's also been other complaints from our staff made here about Nathan, but I'll have a talk to him, about week later I went in got some fuel as I was a regular customer at BP Clyde North went in every day in bought a coffee and ham and cheese pocket, I saw Alyssa and I said how had you go with Nathan she said yeah I had to talk with him and I looked at the footage and yeah he was out of line and he knows he did the wrong thing and he won't do it again, I said thats good to know because I didn't want to be abused again, about 2 weeks later I went in and filled up my car with fuel and Nathan was there I walked in he goes oh not you again gee lucky I told the manager about you she said you were in the wrong and I was in the right, I said what that's not what you she told me, I said you've got an attitude problem and I clearly on edge, I walked out the next day I went in to see Alyssa again and I was told she had resigned just after the incident, I then went in late at night around 3 weeks later and saw Alyssa there as a staff member, she said she was no longer a manager, when I walked in I said nothing grabbed a drink and just said just the drink, I wasn't going to bring it up or say anything, she said is everything alright i said fine she said are you sure, I said in a calm manner is there a reason why you told Nathan I was in the wrong and he was in the right? when he had to go at me first, she said you were both in the wrong, I said what that's not what you told me the first time he had a go at me, who is going to be happy with someone having a go at them for doing nothing, if a staff member abuse them, I said what that's not what you told me, I said what are you doing about Nathan she goes what we're doing about Nathan has nothing to do with you, I would like you to leave I said it for what for questioning me, I didn't even start the conversational or say anything I was just going to buy a drink, and there were other customers in the shop, I said it's a free country I'm allowed to ask a question please leave, just like that, well I said I want my drink, you can't have it I'll call the police, if you don't leave, she goes you can't have it, I was forced to leave, and had to buy a drink elsewhere, this management and staff are the rudest I've ever met at this store, they abuse you cover it up and then if you ask a question they ask you to leave, I have been going in this BP for a while with nothing even said or done about what they have done about staff member abusing a customer what happened to local customer service? It's clear this BP doesn't have any, if you want to be abused and treated like like dirt go to BP in clyde North.

Convenient location, but service is inconsistent. Staff often refuse to make coffee, usually saying the machine is not working or is being cleaned. This happens frequently enough to feel like an excuse rather than a one off issue. If you rely on grabbing a coffee, this place can be frustrating. BP rozelle nsw

The most complicated fuel payment - show this, hit that, hit enter, hit cancel want this chocolate or those chips- no receipt and when you get back to the bowser youve paid 124 for 116 fuel. The staff simply cannot speak clearly and they mutter under the noise of the fridges. I'm actually wondering if they are skimming but I will have to take… Read more

more notice and get a receipt. Fuel prices hidden behind shrubbery. Its a dreadful experience but its my local garage. Used to be good, used to have the same staff all the time. If I say what I want to say you will cancel me!!

I would like to thank Urval for his support this morning when my car broke down in the BP Carlisle service station he was very accommodating to support me in the arrival of the tow truck and rang me when it was completed. Thank you very much very professional and helped me in crisis. Show details

So often my points don’t come thru . I scan the Qantas card, press the correct button and check after several days and there are no points awarded. Shocking and terrible- false advertising. What to do? Show details

horrible experience tonight with the charging station not disengaging. It was quite late and cold not feeling well. The attendant Stewart refused to provide any level of support. I even tried calling the 1300-002-738 a number of times. the first call, they just hung up on me, second call they started to say they could no hear me after 2 mins into… Read more

the call, the 3rd time, they simply did not answer. I was stuck there in the weather late at night feeling trapped and vulnerable with no support whatsoever. the attendant told me to just leave the car there and catch a taxi home - what a blood insult as he refused to move away from the register even though the place was totally deserted. this also happened to me once before back in February and again tonight I had no choice as I really needed to get some charge. Just wondering what the hell is going on with this company. Is it ok to leave customers trapped or forced to leave their cars overnight and catch taxis, feeling quite vulnerable

Tried their EV charger. After half an hour of trying different things, still couldn't get it to charge. Various issues including "loss of communication". Also, incredibly heavy & unwieldy cable. Have to be a professional weightlifter just to lift it & then a contortionist to get it into position.

Do not use the BP Plus app it has fatal flaws. Used the app to pay for fuel and received a receipt. Next thing I received a call from police saying I had driven off without paying. Staff at the site and head office would not assist It took ages and much evidence on my side to prove it was the fault of the app. Show details

BP Pulse (EV Charging) is sneaky because it adds a Location surcharge. They also debit $25 from your credit card even if you only spend $8 - you then have to wait days for the refund.

Change of business entity, new bank account details for direct debit. Due to change in ABN you have to start a new profile, ok not happy, but you have to do it. Tried to create a new profile, but email address already exists. We only have one business email address, the response is well you will have to make a new one. If you have a process that… Read more

requires a whole new profile then perhaps they need to put a work around in place so that an existing email address can be used due to updated details. Extremely frustrating & no care factor from Customer Service. Would not recommend

Went to the BP at Riverton WA to fuel up. The bowser pump was almost impossible to get started, then clicked off several times, before I could keep it running. Slowest pump fill ever. Once that was done I headed inside to pay. Only one staff member on, who was making coffee for someone. 8 people to serve, no one to serve them! I suggest that the… Read more

coffee machine is closed until more staff can be put on, and that the bowsers are serviced and calibrated regularly. Won't use this servo again, as plenty of others nearby instead.

Why would you have the same logo for the ultimate petrol and diesel? I know one is blue and one is black. But there is some colour blind people that can not see the difference. You cost me $600 . Thank you BP .

WOW!!! How bad can customer service be?? I filled up my car at BP Newenham at Mt Barker, SA on 4 April 2025 and ordered a ham and cheese toasted sandwich and a coffee with oat milk. When the woman making the coffee handed me the coffee I asked if she had made it with oat milk as I saw her use dairy milk. She snatched it back and threw it in the… Read more

bin without a word of apology and proceeded to make the coffee with oat milk. While she was making it, she eyed me and said you know you are eating a ham and cheese sandwich which has dairy in it. I replied to tell her I can eat cheese but not drink dairy milk (it has a very unpleasant physical affect on me!). I am not sure why she thought it was appropriate to question my dietary requirements????? She then handed me the coffee and very rudely told me that next time I ordered coffee to ask for the oat milk more slowly! I replied that I had asked for it THREE times. She was blaming me for HER mistake. What appalling behaviour. Well, I wont EVER go back into that service station again so she need not be concerned. DO BETTER BP, NOT GOOD ENOUGH!!!

Had account at BP for 14 years, was alerted by them over the phone that they had found an error in invoicing 18 months prior. Was told I owed $500+ from 18 months ago and have 2 days to pay. No information was provided by them at the time as to why or how this happened. The suspended my account 2 days later, blocked my account, even though I paid… Read more

what they were asking even though I wasn’t imagine. And then they forwarded my account to a debt collection company even though I had already made a payment and had a receipt from no conforming the payment. So in 7 days of being notified of a mistake they made, I was at the debt collectors. Complaints department do not get back to you. Most unprofessional business I’ve ever dealt with. 0 stars

BP rewards cards discriminate against cash payments – As part of my AGL power account I was provided with a BP rewards card. After being refused at 2 BP service centres it was finally accepted a third one however that changed when I paid for my fuel with cash. Apparently these reward cards can only be used when paying on a credit card. This is clear discrimination against someone paying cash.

Will never go back there if the removal of LPG has really 6 – BP recently took over this service station and is immediately withdrawing the supply of auto lpg gas for cars as of 1st February 2025. This removes the second to last critical automotive lpg supply in this large and rapidly growing South Australian Regional City. Shame on you BP!!!!! I certainly won't be going there in future for petrol, (which we also use) or any other goods or services!!!