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BP Australia

BP Australia

1.5 from 94 reviews

Reviews

(9)
(0)
(3)
(7)
(75)
  • Product Quality
    2.2 (24)
  • Return Claim MadeYes (2) · No (24)
  • Customer Service
    1.8 (24)
Jason

JasonMetropolitan Adelaide, SA

Worst Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBP Plus Fuel Cards
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glen

glenSydney, NSW

  • 10 reviews

Profiteering on basic supplies

published

I went to fill fuel today March 20th at the BP on Newbridge road at Chipping Norton in Sydney but also needed to get 1 x box of tissues. So i took 1 x box to the counter to be told $5.50.
If you go to Coles (which I did later) they’re $2.50. WOOLWORTHS, office works, ALDI , IGA and most retailers are roughly $2.50... how can BP justify the price . It’s hard enough to cope with the stupidity of people hoarding to make profit but a major corporation that makes $millions of fuel have to rip off its customers. I think it’s time I took my business elsewhere. Obviously BP don’t value their regulars. I’ve used Bp for over 35 years... no more...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNo Newbridge road Chipping Norton
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Wayne

WayneSouth East Queensland, QLD

False advertising

published

The 2 BPs at Blacksoil Qld DO NOT advertise the price of Unleaded fuel. Only E10, diesel & gas. This is WRONG - they make E10 competitive but the basic unleaded is always much more expensive than other servos - BUT you cannot know this until you drive to the bowser. Do yourself a favour & avoid this underhanded rip-off.
BP - put the price of unleaded on the advertising screen & stop acting like a snake in the grass!!!!

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BP Plus Business Account - Appalling Customer Service and Management

published

A double payment was made on account for months emails and calls made no reply the. They locked our account without warning as amount was outstanding even though we were not given statements or invoices showing credits applied or responses to any emails requesting above. Paid balance outstanding again despite no return emails or calls 2 months later account still locked and have been asking for payout to close and leave BP still waiting after months. Ask to have call escalated but accounts team refuses. Worst experience I have ever had in terms of customer service.

Go with another organisation like Fleet are BP are absolutely useless and painful to deal with!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNo store - Head Office
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Mick

MickCentral Highlands and Goldfields, VIC

Pushing trucks away

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationDelacombe
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BP Epping/BP Truganina Truck Parking or lack of!

published

BP Epping and BP Truganina are chock full of local trucks taking up every available space. These local trucks are parking overnight/weekends and also leaving there cars onsite when they start work in the mornings. This is beyond a joke and has got worse because the staff here will say nothing!
I am currently at Truganina and out of the seven available parks outside the gated area I am the only interstate registered vehicle here! All the rest are local trucks who have knocked off for the day!
Please do something about this issue.
Regards

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTruganina
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Atu

AtuMurray Mallee, SA

  • 3 reviews

BP Ultimate 98

published

I do about 3 to 4 return long drives from adelaide to sydney in a year, and i find that this fuel is just perfect for economy and power to my MY13 four cylinder turbo engine, and the engines performs at peak and is very smooth.

For a long roadtrip try BP Ultimate 98 its well worth it.

Customer Service
Product Quality
Return Claim MadeNo
Emma

EmmaSydney, NSW

BP Fairy Meadow!!!

published

Filled up here and my car broke down the next day. Got towed to mechanic and it was deemed for fuel contamination. Extremely disgusting service from the manager who works here, no show of effort or sympathy towards the customer. Also denies there at fault. Even with mechanic papers and bank statements of purchase. Absolutely putrid.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationFairy Meadow
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Wendy

WendyGreater Melbourne (Outer), VIC

BP Bulla I’m a local too!

published

I always try to support the local BP in my area however I have e had several bad experiences in the past with people blocking access to the pump to buy Hungry Jacks or newspapers. Today I pulled in with no spare petrol only to be blocked by three locals buying papers etc and one who was using the pay phone!

Return Claim MadeNo
Store LocationBulla
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Gavin M.

Gavin M.Sydney, NSW

  • 3 reviews

Slow flow rate at the pumps

published

The petrol flow rate at BP Baulkham Hills is rediculously SLOW.
I don't believe this is for safety reasons but to make you take longer at the pump and be subjected to the stupid advertising videos.

Customer Service
Product Quality
Return Claim MadeNo
Bec

BecGreater Melbourne (Outer), VIC

Terrible service

published

Terrible service at the North Balwyn/Burke Rd service station this morning , the girl that works it's a slow as she can be and the man who was standing there doing nothing was rude when asked can he open another check out the to the to a big cue at at the time. I'll never go there again

Return Claim MadeNo
Store LocationBurke Road petrol station
Dan

DanSouth East Queensland, QLD

  • 17 reviews
  • 3 likes

New BP app not competitive at all

published

It would be good if you could link the velocity card to new BP app to get reward points, Caltex app does the same but gives you 6 cents per ltr off as you can link the everyday rewards card with caltex app, but not BP, they want to get every cent they can from the customer

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRedland bay Rd
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Marie V.

Marie V.Queensland

WORST COMPANY TO DEAL WITH

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationQueensland
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Jan

JanHampton

  • 3 reviews
  • 1 like

Sold contaminated diesel and denies all liability

published

My XTrail was out of action for a week until my specialist Nissan mechanic found rusty water in the fuel tank and filter after I had filled up and the car wouldn't start. I contacted BP, completed all the paperwork they required, sent receipts and mechanic's report, waited 2 weeks and was then told they don't sell contaminated fuel and they had run tests at the servo where I purchased it. They have denied my claim. I'm really upset as the email they sent sounds like all the other "standard" denials you read about that other affected people receive too.
I'm one of the more fortunate ones that didn't suffer massive engine damage but it just seems like if you're an ordinary person taking on a very large company, you're doomed from the start.

Customer Service
Product Quality
Store LocationBP Caulfield, corner of North and Hawthorn Roads Caulfield North Vic
Mal

MalSouth East Queensland, QLD

  • 2 reviews

BP Wamuran

published

Servo toilets have been closed by management, which I can't believe and not sure it is even legal for them not to have any facilities on the site, last time I get fuel there!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWamuran
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AustDave

AustDaveSydney, NSW

A brand new drive through carwash that leaves the paintwork on your car dirty!

published
BEN

BENSydney, NSW

Horrible

published
Customer Service
Product Quality
Store LocationBP petrol station located at the junction of Oaks and Aiken roads, west pennant hills
Ross

RossSouth East Queensland, QLD

Discrimination BP

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBP service Station - CRN Cornwell St & Cleveland at Stones Corner Brisbane
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Clareware

ClarewareSouth East Queensland, QLD

Nerang BP Disgusting Service

published

Disgusting Service at BP Nerang. Don't even bother going there as there are other service stations in the area that have cheaper prices and better service. At $1.98 for 98 it is only going to be the service that gets you through it. But not here.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNerang BP
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lkn

lknSydney, NSW

BP at St Peters in Sydney are dishonest

published

I purchased 2 car washes that are valid for usage for 1 month. I used the first the day I purchased the tickets and went to use the second wash 3 weeks later.
The second code did not work.
I spoke to the people in the garage, they said they would not give me a wash, they claim the second code was used 3 days after the first.
Not a chance. They are dishonest, I will not use BP again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBP St Peters in Sydney
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Questions & Answers

Ray O.

Ray O.asked

Why would the attendant at the logic centre near wodonga want me to move my car so it was facing the shop? I had been waiting for 10 minutes for a pump with diesel to come available on one side and the gave up and reversed into one on the other side because there was no sign of the other drivers returning. Thoughts?

No answers
paul slyth

paul slythasked

"Where my prize is" delivered Waybill 1225055661 to my address 38 Northstead street Karrinup and said no one home so to pick up at BP Karrinyup. When I went to their office they could not locate it they say don't know. The one piece JD014600007020183960 was delivered to them at 12.15pm today signed for by their AARON who they said had gone home for the day. He will be from 6am tomorrow.I will try again tomorrow .Please advise what I should do if I am not successful.
Best regards
Paul Slyth 0894464436 or email paulslyth@bigpond.com

No answers
Thevan

Thevanasked

I went to the BP outlet at Dural where the price was $1.579 per litre. I found this ridiculous. So I checked the prices nearest to me and found BP at Aiken Rd, West Pennant Hills and North Rocks at $1.349. This reflected a difference of 23c per litre or $13.80 on a 60 litre tank. Yet these outlets are within kilometres of each other. I do not know of any other sector where the same company has such differentials in prices.

Please explain these differences. If no reply received by 12h00 on 15 September this matter will be pursued through the ACCC

No answers

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