Slowest bill payment method ever
The technology that they have in place today is slower than a snail. How on earth a transaction takes over 72 hours is beyond my thinking capabilities. Seriously, have a good look at your business before someone else comes in and wiped you out of the market
Ridiculously slow and primitive
2, 3, 4 and more days for money that is debited from my account IMMEDIATELY to reach the intended account?
This is archaic.
Oh, and of course it is BUSINESS days we are talking about. Business days to COMPLETE the transaction mind you. Not business days to take the money from YOUR account.
Try to book an airline ticket on a Friday evening before a long weekend? Money goes immediately. Money does not reach the airline 5 or more days later.
You'd be lucky if your confirmed reservation isn't cancelled by the airline. Then try to get your money back from THEM! That can take weeks...
BPay View has been removed from all of my billing, cannot retrieve invoices
I have given up on BPay View.
It previously worked fine with biller invoices available to download, but for many months now I cannot retrieve online invoices. The big catch is if you elect to receive bills via BPay View, the billing entity usually then refuses to send automated email notifications and invoices (let alone paper bills). The only option to receive your account is then to phone and request in person negating the benefits of paperless billing.
BPay View has been removed from all of my billing as it is unworkable.
Selecting "See This Bill" returns:
"This site can’t be reached
billsonline.hpa.com.au took too long to respond"
NB: Manually paying via BPay from internet banking works perfectly, although not an instant transfer....No doubt this is their business model as holding payments back gives them a massive cash reserve to invest in the short term markets just like the old cheque clearance houses. Edit: I have discovered the issue for me is in the Telstra Cable data connection, switching to tethered mobile data allows downloading of provider invoices.
I made a Bpay payment for a cruise & my bank said it went thru the next day to the cruise company. I contacted the cruise company & they say they have not received it & they would look into it. I thought by have a biller code & an account number that my payment was safe.
When BPAY View Goes wrong, no-one wants to help
From (2 different but associated banks) my online transaction account, I can see the BPAY View list of current and paid bills. Today, if I click to view a bill, I am redirected to https://billsonline.hpa.com.au/bpaydoc/bpaydoc which times out with a "ERR_CONNECTION_RESET".
Tried 3 different computers, 3 different browsers, and 2 different networks.
My bank told me to talk to BPAY.. BPAY doesn't not have a contact number but an online form that says they will forward to my bank.
When it works, it works 100%. When you need support, you are sent on the run-around. True service excellence is in the way you deal with the issues, NOT that you can provide a flashy thing!
Takes way to long for the funds to arrive
I use bpay every month to pay the exact same biller and it still takes so long to transfer! Bank transfers are generally next day (including weekends), why does bpay take 3-4 business days!!! I would not use them if I did HAVE to.
BPay View reminds me the early 2000s
This review refers to the Bpay View interface, which is exceedingly slow and poorly designed. Frequently times out. Many little annoyances, such as listing bills from oldest to newest, rather than the way every other banking interface works with the latest transactions at the top of the list.
No longer suitable for a professional day-to-day banking application - should have been updated yonks ago.
Non-existent customer service.
Bpay sent me two identical bills. I confirmed from the biller that they only billed me once, and I confirmed with my bank that the duplicate bills happened independently of them.
I tried to contact Bpay
1. No number to call
2. Had to fill in a form along with a text only inquiry, and inputting your financial institution was a required detail before you could submit the inquiry....
3. only to find they redirected my inquiry back to my bank - which I already contacted and they (bank) insisted they had nothing to do with the double billing...
Australia is lucky to have BPAY
So much easier to pay a bill in Australia than back home. Safe in my Bank and I don’t have to have a credit card or let a person I don’t know have my bank account details. Easy to use. The bill is paid on the day I make the payment. Better than worrying about keeping money in my account in case a payment is taken out!
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