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BPay

BPay

1.6 from 30 reviews · View Statistics
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Reviews

1.6
30 reviews
  • Transparency
    1.3 (9)
  • Rates and Fees
    2.8 (6)
  • Timeliness
    1.1 (9)
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Diane H.
Diane H.Wide Bay-Burnett, QLD
  • 4 reviews
  • 1 like

Terrible customer service

published
Transparency
Rates and Fees
Ansett
AnsettMelbourne
  • 4 reviews
  • 1 like

Ridiculous and antiquated

published

How BPay is still in business is hard to understand. Transfers simply take too long to reach. Mind you the money is taken from your account immediately, but it can take 4 to 5 days to reach the intended account.
Don't try to use this system to book an airline ticket.....

Transparency
Timeliness
Incentivised Review No
bron
bronMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

why change to now link directly to your bank?

published

Why did you change only linking to direct banking ...If something goes wrong... your data base gets hacked .... you have direct access to everyones banks and account numbers Want to ensure I have no details on your system
Dangerous wont use this again

Incentivised Review No
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So slow.

published

I'm not one to write negative reviews but I had to. I make a regular transfer to my credit card debt every week, which processes on a Wednesday morning. This time however, it didn't go into the credit card account until the following Monday. How in 2021 can it take 6 days (4 business days) to process one payment? Especially since I make the same transaction every week? Normally it processes Wednesday morning and goes through by Saturday morning which is still a ridiculously long amount of time for one transaction. Surely there's a quicker way? I can transfer between my ING and ANZ accounts in an instant thanks to Osko. So how could it not be the same or at best a 24 hour turn around for BPay?

Timeliness
Incentivised Review No
weziskewl
weziskewlGreater Melbourne (Metropolitan), VIC
  • 3 reviews

My pet snail has done 10 laps around the house and still no transaction received.

published

Send a bpay before banking business day cut off Friday morning Monday night 10 pm still no transaction received. In Bpays fairness it is most likely the thieving banks who are holding onto the funds to make a profit before giving it to receiver..but still horrid as slow bank xfers.. I might as well crawl to the address of bpay billing receivers money will get there faster and make my own interest off funds before leaving my account.

Transparency
Rates and Fees

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Sam
SamSydney, NSW
  • 4 reviews
  • 2 likes

So slow

published

Payments takes days to process - business days so if you transfer on a Friday afternoon, it could take to Tuesday to arrive at the payee.
I can only assume they do everything manually - I can picture a large office full of desks with each payment printed out and walked over to the desk that handles that payee and put in in their 'In' tray which already has a stack of print-outs 30cm high.

Electronic payments should be close to instant!

Incentivised Review No
ruben
rubenGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Slowest bill payment method ever

published

The technology that they have in place today is slower than a snail. How on earth a transaction takes over 72 hours is beyond my thinking capabilities. Seriously, have a good look at your business before someone else comes in and wiped you out of the market

Incentivised Review No
David R.
David R.
  • 3 reviews
  • 1 like

Slowest payment method in the world.

published

Why do you take 3 days. There is no possible rationalisation. You are holding onto the money for your own benefit. Archaic service. Do everything to avoid. Slow slow slow.

Transparency
Rates and Fees
Jo K.
Jo K.Greater Melbourne (Outer), VIC

No goods received

published

About a month ago l payed nearly $200 for goods from eyefive Australia which l haven't received it was payed to anz bsb 012246 the acc no 440672396 l tried contacting them no reply what can I do.

Incentivised Review No
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Gavin
GavinRedcliffe
  • 5 reviews
  • 3 likes

So very slow

published

Doesn't matter if you make payment first thing in the morning, still takes 2, 3 or even 4 days for payments to make it to their destination. Utterly ridiculous in this day and age.

Transparency
Rates and Fees
Muzza_Perth
Muzza_PerthPerth, WA
  • 7 reviews
  • 2 likes

BPay View has been removed from all of my billing, cannot retrieve invoices

published
Transparency
Rates and Fees
TBI
TBICanberra 2600, ACT

The worst service. Never timely

published

I transferred rent each week to my landlord via BPay- always takes over minimum one full week.

If you use this service ensure you keep your receipts and track all your payments.

Transparency
Rates and Fees
Michael
MichaelSydney, NSW

Slowest payment method in the world, avoid

published

It’s 2020, it’s still taking half of a week to transfer funds! You slow down the business in this country Bpay! Avoid this payment method it’s a waste of life

Incentivised Review No
Eric
EricHobart, TAS
  • 8 reviews
  • 11 likes

Slow to Pay

published

No better than a bank transfer. Took 3 days to complete a transaction despite BPays claims of one day transfer if paid before cob. I could not recommende BPay as a faster way to pay.

Transparency
Timeliness
Incentivised Review No
Suzanne Pinnington
Suzanne PinningtonSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Missing Bpay

published

I made a Bpay payment for a cruise & my bank said it went thru the next day to the cruise company. I contacted the cruise company & they say they have not received it & they would look into it. I thought by have a biller code & an account number that my payment was safe.

Incentivised Review No
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Read more reviews - page 2

Questions & Answers

margaret
margaretasked

How long does it takes for BPay to return funds back to my bank account after me quoting wrong b pay code?

1 answer
John N.
John N.

45 days

Get an answer from our members

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