BPAY

Disgusting service over which we have no control – how dare you sit on peoples' money making transfers from bank to bank run late. I wait a week just to have my pay transfer to my credit card affecting my ability to pay off sooner and or miss bank payment.

ALL TOO OFTEN PATHETICALLY SLOW BPAY TRANSFERS – Two questions for BPAY Management: 1. Why is your BPAY system SO slow at transferring people's funds? Most of the time it takes 3-4 days when I use it. Not acceptable in this day and age with instant transactions with so many systems. 2. Linked to no. 1 above, who is making interest on people's transferred funds when they are 'in transit' for so long? BPAY? Show details

Too Slow – Needed to put money on my card as hiring a car and need the deposit. Did it Wednesday now Friday and still not cleared, now will have to take the ‘extra’ insurance even though I fully covered which will cost me an extra $500, how can transferring money be this slow in this day and age, I send money to uk and takes literally seconds Show details

Bpay payments – It would be really good if you could bring bpay payments back.It really helped when sometimes you have outstanding bills and you can pay them weekly or fortnightly instalments Can you please consider this option Thank you Kind regards

Australia is lucky to have BPAY – So much easier to pay a bill in Australia than back home. Safe in my Bank and I don’t have to have a credit card or let a person I don’t know have my bank account details. Easy to use. The bill is paid on the day I make the payment. Better than worrying about keeping money in my account in case a payment is taken out!

Excellent way to avoid fees – I've been using BBay for many years now and have never had a problem. Lately I have found that lots of bills I pay charge you to pay via credit card, and sometimes even a fee for paying in person in cash! BPay is the best option in my opinion. Once you set it up through your bank you just dial into your banking account, select "Pay a bill using… Read more

BPay" and then use all the details on your bill eg. the biller code, your customer reference number and the amount you wish to pay. The system then reads all the numbers back to you so you can check you entered all the right details. If you have made a mistake at that point you select the option to either cancel the transaction or change it, then confirm when it's correct. I've never made a mistake using BPay but as with online banking you need to ensure you are entering the right numbers or you may not get the money back. I always allow about 2 working days before a bill is due to ensure the money transfers on time.

BPAY is crap – I used bpay for DoT WA payment for my car registration. Almost 3days no response from them. Big waste of time. DON'T USE THIS IF YOU WANT PEACE.

Don't use this service for important payments – Like every time I get my vehicle licence/plat registration bill, I choose to use Bpay and schedule the payment through my financial provider. I always note the receipt and screen shot the scheduled payment. Queue me receiving a letter advising my car is un-registered due to failed payment. No notification from Bpay or anything. Which meant my car… Read more

was unlicensed for 3 weeks. Even Department of Transport advised NOT to use your services.

Abysmal payment system, which is meant to be set up to make life easier to pay things all in one place. Will never schedule another payment with Bpay through online banking again, and only pay things on the day. Get your act together Bpay and get with 2023 payment technology notifications. You can do better.

I was able to get my money back – Payback service was able to help recover all the money i lost to a Bpay scam though. If you've also been a victim of Bpay or other scams and want to get your money back i'll recommend Payback Service theyre service was pretty great

Scammers paradise, will manhandle your money – Populated by scammers and idiots, BPAY likes to sit on everyone's cash for long periods of time so they can accrue the interest on your money while you go without. PayID is an absolute dream for scammers.

Slow as a wet week – Don't know how this has any patronage given it is so inefficient. Paid a CC bill Monday afternoon and at 6.30 PM on Tuesday it still has not been received. Rubbish.

BPAY is a scam – Paid my credit card via BPAY and took 5 business days. Incurred late payment fee and interest. How is this possible and who was earning interest on the money? There is no transparency and ACCC needs to look into what seems like a scam….

Guess who owns BPay, a little of research I see BPay is owned by the Four Majors via a company named Cardlink Services – Company search undertaken on Bpay will show the company is owned by the 4 Major Banks

Simply Disgraceful and should be outlawed – Same story every time with delays. Transferred payments to both Amex and Citibank on Friday afternoon. It is now Monday afternoon (4.30pm) and the payment is not showing as being received. How on earth these crooks get away it in this day and age is beyond me. Obviously making a lot of interest on the held payments!!! Also, absolutely no… Read more

information on where the payment has progressed like any normal tracking system. Would be nice if the ACCC would step up and bring them to heel.

Missing $$$ paid to my AMEX via Bpay – Made 3 separate Bpayments to my AMEX card - over 2 days. 2 payments took 4 days to reach AMEX, and the third payment (one I processed on the same day as another) STILL after 7 days has not reached AMEX. It's $500 - Westpac are trying to get it reversed, but that will take a further 7 business days. Meanwhile I will not be able to pay my AMEX off… Read more

in full as I don't have the cash and will incur interest. So very annoyed! Back to drawing out cash and paying in person after this experience.

Paid Credit Card Payment on a Friday, Still not on Credit Card on Monday night – Bpay is far too slow to process payments. Paid my credit card payment early on a Friday, no sign of the transfer and it's Monday night. Get with the program Bpay. It's 2022.

Too slow to process – Apparently bpays computers don’t work on weekends. They must turn them off when they go home on a Friday. But seriously, in this age of computing if I make a payment to my credit card on a Friday it should not take until Monday night to appear.

A nice little earner for Bpay – I made a Bpay payment to my Australian Super fund from my Westpac account. 4 days passed and the money still hadn't arrived in the fund so I re-checked the transaction. Unfortunately I left off the last 2 digits of the 16 digit reference number by mistake. I contacted Australian Super as I was concerned the money might have gone to another member… Read more

of the fund. They said this was not possible as their reference numbers are 16 digit only so a 14 digit number would have been instantly rejected. This being the case I waited for the money to re-appear in my account. When it didn't I rang Westpac to ask what was going on and was advised it was being held by Bpay and that it might be 10 working days or more before the money reappeared in my account. Considering the 100s of thousands if not millions of transactions made a day using their service this is no doubt a very nice earner for Bpay who in all probability are using these funds on the short term money market. It's basically legalised fraud and why I will never again use Bpay to process a payment.

Worse payment method to date – I'm going to start avoiding credit cards that use BPAY as the only source of payment. It's ridiculously slow. Honestly, it's been 5 days and the money still hasn't been sent over. I'm starting to suspect that they cash out and physically walk the money over to the other company.

Really way too slow – I make bpay payments from my bank early in the business day, before 8 am. And yet it doesn’t get to the business until something like 6 am next day.

Inefficient – Just like what others said. This is dinosaur. No reason why it should be a standard payment method in 2022. Made a BPAY to Citibank and it was deemed late even though payment was made one day before bill due date. Ended up coping 2 days of interest as it was only received two days after due. Made another payment on Australia Day and until now, nothing was received by a different retailer. Hopeless.

B Pay should be extinct – I sent a payment via Bpay from one bank to another on a Monday morning. Thursday afternoon payment has not arrived. This service is woefully inadequate relative to modern financial standards. You cannot contact them, I suspect they are keeping the cash in a pool for days on end to make profits in short term money market, Review score reflects customer sentiment = very poor

Are we in the dark ages? – I used bpay to make a payment as I was limited with my options. It has literally taken 6 business days and the money still hasn’t hit the account. Please avoid bpay if you can. It’s so slow and unreliable.

Slow, slow, slow – The speed of service is pathetic in this day and age. It takes longer and longer to transfer money from my savings account to my credit card account. Interesting how the money comes out of my account instantly, but doesn't appear as a credit in my C/C account for a couple of days... Someone is making a lot of money using my (and your) money while it is in transit. Utterly disgraceful. Show details

Bpay stole my money – I transferred few hundred dollars to non existent account by mistake, and after several days they notified my bank the funds cannot be returned. So where the heck did the money go?

Unbelievably slow – I placed an order at a store on wednesday. Payment is made via bpay the same day. I call the store on monday (3 business days later)..They haven't received payment. I tell them the payment was made last wednesday, when can I expect to pick up the item. They say item will be ready next wednesday. Seven whole days - five business days between payment and delivery. What?! Is this 1850??? My advice to you: don't use bpay!!!

Paid car registration....still unlicensed – Paid car rego 26/10 early afternoon, rego expires 27/10... It's now the 28/10 and rego check online and confirmed by ringing licensing centre it hasn't been paid, so now I can get pulled over for non payment?! I've got the receipt on my phone if I do, this is ridiculous, it would have been easier and INSTANT at Australia Post. If this is the normal delay it should be mentioned on invoice

Too slow for words – Bpay is the worst payment method ever. Unreliable and slow. They still party like it’s 1999. Well its 2021! I’ve lived through 10 iPhones, tap n go pay, Tesla’s, Elon musk Space X, QR codes, covid vaccine… why is BPAY still not progressed?. Please, I’m merely mortal and can’t keep waiting over 5 days each time I do one simple financial transfer. … Read more

Plus customer service is so blah and getting an invoice is frustratingly difficult.

Never pay with Bpay again.

Terrible customer service – Everyone needs to be aware that when you use bpay through your bank, apparently you agree to whole new set of terms and conditions. Despite asking several times for these conditions and also to whom to direct a complaint to at bpay, no response has been received. So when you use bpay, but are then entitled to a refund, they won't do it, they… Read more

say you have to get it from the vendor. Yet when you speak to your bank, if you use credit card, we were told legally a refund has to go onto that card. With the whole ozcruising debacle, bpay are useless, not helpful and this will be followed up. If we had of been aware that using bpay strips you of your rights (pretty sure that is illegal??) we would never have used it. And will not ever be using it again if it can be avoided!!!