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BPay

BPay

1.7 from 25 reviews · View Statistics

Reviews

1.7

25 reviews
  • Transparency
    1.3 (7)
  • Rates and Fees
    3.0 (4)
  • Timeliness
    1.2 (6)
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ruben

rubenGreater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Slowest bill payment method ever

published

The technology that they have in place today is slower than a snail. How on earth a transaction takes over 72 hours is beyond my thinking capabilities. Seriously, have a good look at your business before someone else comes in and wiped you out of the market

Incentivised ReviewNo
Ansett

AnsettMelbourne

  • 4 reviews
  • 1 like

Ridiculously slow and primitive

published

2, 3, 4 and more days for money that is debited from my account IMMEDIATELY to reach the intended account?
This is archaic.
Oh, and of course it is BUSINESS days we are talking about. Business days to COMPLETE the transaction mind you. Not business days to take the money from YOUR account.
Try to book an airline ticket on a Friday evening before a long weekend? Money goes immediately. Money does not reach the airline 5 or more days later.
You'd be lucky if your confirmed reservation isn't cancelled by the airline. Then try to get your money back from THEM! That can take weeks...

Transparency
Timeliness
Incentivised ReviewNo
David R.

David R.

  • 2 reviews

Slowest payment method in the world.

published

Why do you take 3 days. There is no possible rationalisation. You are holding onto the money for your own benefit. Archaic service. Do everything to avoid. Slow slow slow.

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Jo K.

Jo K.Greater Melbourne (Outer), VIC

No goods received

published

About a month ago l payed nearly $200 for goods from eyefive Australia which l haven't received it was payed to anz bsb 012246 the acc no 440672396 l tried contacting them no reply what can I do.

Incentivised ReviewNo
Gavin

GavinRedcliffe

  • 4 reviews
  • 1 like

So very slow

published

Doesn't matter if you make payment first thing in the morning, still takes 2, 3 or even 4 days for payments to make it to their destination. Utterly ridiculous in this day and age.

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Muzza_Perth

Muzza_PerthPerth, WA

  • 7 reviews
  • 2 likes

BPay View has been removed from all of my billing, cannot retrieve invoices

published
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TBI

TBICanberra 2600, ACT

The worst service. Never timely

published

I transferred rent each week to my landlord via BPay- always takes over minimum one full week.

If you use this service ensure you keep your receipts and track all your payments.

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Michael

MichaelSydney, NSW

Slowest payment method in the world, avoid

published

It’s 2020, it’s still taking half of a week to transfer funds! You slow down the business in this country Bpay! Avoid this payment method it’s a waste of life

Incentivised ReviewNo
Eric

EricHobart, TAS

  • 8 reviews
  • 8 likes

Slow to Pay

published

No better than a bank transfer. Took 3 days to complete a transaction despite BPays claims of one day transfer if paid before cob. I could not recommende BPay as a faster way to pay.

Transparency
Timeliness
Incentivised ReviewNo
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Suzanne Pinnington

Suzanne PinningtonSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Missing Bpay

published

I made a Bpay payment for a cruise & my bank said it went thru the next day to the cruise company. I contacted the cruise company & they say they have not received it & they would look into it. I thought by have a biller code & an account number that my payment was safe.

Incentivised ReviewNo

When BPAY View Goes wrong, no-one wants to help

published

From (2 different but associated banks) my online transaction account, I can see the BPAY View list of current and paid bills. Today, if I click to view a bill, I am redirected to https://billsonline.hpa.com.au/bpaydoc/bpaydoc which times out with a "ERR_CONNECTION_RESET".
Tried 3 different computers, 3 different browsers, and 2 different networks.
My bank told me to talk to BPAY.. BPAY doesn't not have a contact number but an online form that says they will forward to my bank.
When it works, it works 100%. When you need support, you are sent on the run-around. True service excellence is in the way you deal with the issues, NOT that you can provide a flashy thing!

Incentivised ReviewNo
Allan

AllanSydney, NSW

  • 6 reviews
  • 6 likes

Slower than can be

published

Get with the times, no wonder crypto currency is so attractive, when banks can't even make a bpay payment over a public holiday or weekend.

What a joke, and primitive service.

Transparency
Incentivised ReviewNo
Harjit

HarjitWestern Australia

  • 8 reviews
  • 4 likes

Slowest and worst finacial service in todays world

published

It took four days to transfer money while i was paying interest on my credit card. This company is bound to doomed if they don't change the speed of transaction.

Incentivised ReviewNo

Takes way to long for the funds to arrive

published

I use bpay every month to pay the exact same biller and it still takes so long to transfer! Bank transfers are generally next day (including weekends), why does bpay take 3-4 business days!!! I would not use them if I did HAVE to.

Incentivised ReviewNo
Matt

MattCanberra 2600, ACT

What year is it !

published

Seriously the slowness of this service, I can only imagine they are making money on the transient interest. Its 2019 BPAY, improve your systems or you will be unseated by an alternative !

Incentivised ReviewNo
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CBP

CBPMelbourne

  • 2 reviews
  • 1 like

BPay View reminds me the early 2000s

published

This review refers to the Bpay View interface, which is exceedingly slow and poorly designed. Frequently times out. Many little annoyances, such as listing bills from oldest to newest, rather than the way every other banking interface works with the latest transactions at the top of the list.
No longer suitable for a professional day-to-day banking application - should have been updated yonks ago.

SMS

SMSMelbourne

Robot customer service

published

No customer service just "contact your financial institution", even though the BPAY made the payment. There is no email to contact.

June

JuneSydney

  • 2 reviews
  • 1 like

Non-existent customer service.

published
Dylan

DylanSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Too slow for 2018

published

Sure, in the 90's a 3 day wait was expected when processing payments. 20 years have passed and it still takes this long. What nonsense!

Australia is lucky to have BPAY

published

So much easier to pay a bill in Australia than back home. Safe in my Bank and I don’t have to have a credit card or let a person I don’t know have my bank account details. Easy to use. The bill is paid on the day I make the payment. Better than worrying about keeping money in my account in case a payment is taken out!

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Questions & Answers

margaret

margaretasked

How long does it takes for BPay to return funds back to my bank account after me quoting wrong b pay code?

1 answer
John N.
John N.

45 days

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