Terrible customer service
Everyone needs to be aware that when you use bpay through your bank, apparently you agree to whole new set of terms and conditions. Despite asking several times for these conditions and also to whom to direct a complaint to at bpay, no response has been received. So when you use bpay, but are then entitled to a refund, they won't do it, they say you have to get it from the vendor. Yet when you speak to your bank, if you use credit card, we were told legally a refund has to go onto that card. With the whole ozcruising debacle, bpay are us...eless, not helpful and this will be followed up. If we had of been aware that using bpay strips you of your rights (pretty sure that is illegal??) we would never have used it. And will not ever be using it again if it can be avoided!!!
Ridiculous and antiquated
How BPay is still in business is hard to understand. Transfers simply take too long to reach. Mind you the money is taken from your account immediately, but it can take 4 to 5 days to reach the intended account.
Don't try to use this system to book an airline ticket.....
why change to now link directly to your bank?
Why did you change only linking to direct banking ...If something goes wrong... your data base gets hacked .... you have direct access to everyones banks and account numbers Want to ensure I have no details on your system
Dangerous wont use this again
I'm not one to write negative reviews but I had to. I make a regular transfer to my credit card debt every week, which processes on a Wednesday morning. This time however, it didn't go into the credit card account until the following Monday. How in 2021 can it take 6 days (4 business days) to process one payment? Especially since I make the same transaction every week? Normally it processes Wednesday morning and goes through by Saturday morning which is still a ridiculously long amount of time for one transaction. Surely there's a quicker way? I can transfer between my ING and ANZ accounts in an instant thanks to Osko. So how could it not be the same or at best a 24 hour turn around for BPay?
My pet snail has done 10 laps around the house and still no transaction received.
Send a bpay before banking business day cut off Friday morning Monday night 10 pm still no transaction received. In Bpays fairness it is most likely the thieving banks who are holding onto the funds to make a profit before giving it to receiver..but still horrid as slow bank xfers.. I might as well crawl to the address of bpay billing receivers money will get there faster and make my own interest off funds before leaving my account.
Payments takes days to process - business days so if you transfer on a Friday afternoon, it could take to Tuesday to arrive at the payee.
I can only assume they do everything manually - I can picture a large office full of desks with each payment printed out and walked over to the desk that handles that payee and put in in their 'In' tray which already has a stack of print-outs 30cm high.
Electronic payments should be close to instant!
Slowest bill payment method ever
The technology that they have in place today is slower than a snail. How on earth a transaction takes over 72 hours is beyond my thinking capabilities. Seriously, have a good look at your business before someone else comes in and wiped you out of the market
Slowest payment method in the world.
Why do you take 3 days. There is no possible rationalisation. You are holding onto the money for your own benefit. Archaic service. Do everything to avoid. Slow slow slow.
No goods received
About a month ago l payed nearly $200 for goods from eyefive Australia which l haven't received it was payed to anz bsb 012246 the acc no 440672396 l tried contacting them no reply what can I do.
So very slow
Doesn't matter if you make payment first thing in the morning, still takes 2, 3 or even 4 days for payments to make it to their destination. Utterly ridiculous in this day and age.
BPay View has been removed from all of my billing, cannot retrieve invoices
I have given up on BPay View.
It previously worked fine with biller invoices available to download, but for many months now I cannot retrieve online invoices. The big catch is if you elect to receive bills via BPay View, the billing entity usually then refuses to send automated email notifications and invoices (let alone paper bills). The only option to receive your account is then to phone and request in person negating the benefits of paperless billing.
BPay View has been removed from all of my billing as it is unworkable.
Selecting "See This Bill" returns:
"This site can’t be reached
billsonline.hpa.com.au took too long to respond"
NB: Manually paying via BPay from internet banking works perfectly, although not an instant transfer....No doubt this is their business model as holding payments back gives them a massive cash reserve to invest in the short term markets just like the old cheque clearance houses. Edit: I have discovered the issue for me is in the Telstra Cable data connection, switching to tethered mobile data allows downloading of provider invoices.
The worst service. Never timely
I transferred rent each week to my landlord via BPay- always takes over minimum one full week.
If you use this service ensure you keep your receipts and track all your payments.
Slowest payment method in the world, avoid
It’s 2020, it’s still taking half of a week to transfer funds! You slow down the business in this country Bpay! Avoid this payment method it’s a waste of life
Slow to Pay
No better than a bank transfer. Took 3 days to complete a transaction despite BPays claims of one day transfer if paid before cob. I could not recommende BPay as a faster way to pay.
I made a Bpay payment for a cruise & my bank said it went thru the next day to the cruise company. I contacted the cruise company & they say they have not received it & they would look into it. I thought by have a biller code & an account number that my payment was safe.
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