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BPay

BPay

1.8 from 17 reviews

See the Best Money Transfer Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
2
4 star
0
3 star
2
2 star
2
1 star
11

Eric

EricHobart, TAS

  • 5 reviews

Slow to Pay

published

No better than a bank transfer. Took 3 days to complete a transaction despite BPays claims of one day transfer if paid before cob. I could not recommende BPay as a faster way to pay.

Transparency
Timeliness

Suzanne Pinnington

Suzanne PinningtonSouth East Queensland, QLD

Missing Bpay

published

I made a Bpay payment for a cruise & my bank said it went thru the next day to the cruise company. I contacted the cruise company & they say they have not received it & they would look into it. I thought by have a biller code & an account number that my payment was safe.


When BPAY View Goes wrong, no-one wants to help

published

From (2 different but associated banks) my online transaction account, I can see the BPAY View list of current and paid bills. Today, if I click to view a bill, I am redirected to https://billsonline.hpa.com.au/bpaydoc/bpaydoc which times out with a "ERR_CONNECTION_RESET".
Tried 3 different computers, 3 different browsers, and 2 different networks.
My bank told me to talk to BPAY.. BPAY doesn't not have a contact number but an online form that says they will forward to my bank.
When it works, it works 100%. When you need support, you are sent on the run-around. True service excellence is in the way you deal with the issues, NOT that you can provide a flashy thing!

Allan

AllanSydney, NSW

Slower than can be

published

Get with the times, no wonder crypto currency is so attractive, when banks can't even make a bpay payment over a public holiday or weekend.

What a joke, and primitive service.

Transparency

Harrys

HarrysWestern Australia

  • 2 reviews
  • 1 like

Slowest and worst finacial service in todays world

published

It took four days to transfer money while i was paying interest on my credit card. This company is bound to doomed if they don't change the speed of transaction.


Takes way to long for the funds to arrive

published

I use bpay every month to pay the exact same biller and it still takes so long to transfer! Bank transfers are generally next day (including weekends), why does bpay take 3-4 business days!!! I would not use them if I did HAVE to.


Matt

MattCanberra 2600, ACT

What year is it !

published

Seriously the slowness of this service, I can only imagine they are making money on the transient interest. Its 2019 BPAY, improve your systems or you will be unseated by an alternative !


CBP

CBPMelbourne

  • 2 reviews

BPay View reminds me the early 2000s

published

This review refers to the Bpay View interface, which is exceedingly slow and poorly designed. Frequently times out. Many little annoyances, such as listing bills from oldest to newest, rather than the way every other banking interface works with the latest transactions at the top of the list.
No longer suitable for a professional day-to-day banking application - should have been updated yonks ago.


SMS

SMSMelbourne

Robot customer service

published

No customer service just "contact your financial institution", even though the BPAY made the payment. There is no email to contact.

June

JuneSydney

  • 2 reviews

Non-existent customer service.

published

Dylan

Dylan

  • 2 reviews
  • 1 like

Too slow for 2018

published

Sure, in the 90's a 3 day wait was expected when processing payments. 20 years have passed and it still takes this long. What nonsense!


Australia is lucky to have BPAY

published

So much easier to pay a bill in Australia than back home. Safe in my Bank and I don’t have to have a credit card or let a person I don’t know have my bank account details. Easy to use. The bill is paid on the day I make the payment. Better than worrying about keeping money in my account in case a payment is taken out!


Lee

LeeSydney

  • 8 reviews
  • 1 like

Slow Service

published

I am not sure why BPay is so slow in processing payments. It is unacceptable in this day and age for it to take at least two days to clear domestic payment!


jackbilly44

jackbilly44

  • 5 reviews
  • 1 like

Why the wait to pay someone its an electronic transaction

published

l find it strange that Bpay is not an instant payment like with CCards as the money is taken out instantly but they wait for a day to pay why is this and if its over weekend it's not processed till next business day why?? seems a tad strange and unfair "Why is this So"

It's not a fair practice and l assume its because they earn interest...

Works well but its a tad annoying they wont pay vendor immediately


eardley

eardleyAU

  • 7 reviews

WON' BE USING BPAY EVER AGAIN', they dupicated my insurance payment. never informed me & I copped th

published

Paid my insurance once from bank account via Bpay,payment was only deducted once. Bpay sent 2 identical payments to our insurance co, basically they duplicated it. Insurance (without investigating) sent me a cheque for refund.
Then insurance co sent me a letter saying I had no insurance because "my financial institution had dishonoured my payment (eg Bpay had realised they had stuffed up & wanted to recover the duplicate payment). Its taken me 6 weeks to uncover this stuff up, (nobody had previously contacted me about this other than the inaccurate letters from GIO (insurance co) that infer that it was my mistake.

WON'T BE USING BPAY EVER AGAIN!!!!!!!!!!!!!!!!

Sarzie Mac

Sarzie MacSydney

  • 128 reviews
  • 87 likes

Excellent way to avoid fees

published

garyshouse

garyshouseMelbourne

  • 3 reviews
  • 1 like

BPay FAQ "I made a mistake! What should I do? . . . Don't worry!" -RUBBISH!!!

published

Questions & Answers

margaret

margaretasked

How long does it takes for BPay to return funds back to my bank account after me quoting wrong b pay code?

No answers

Get an answer from our members

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