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Bradnams Windows and Doors

Bradnams Windows and Doors

3.0 from 109 reviews

Reviews

3.0

109 reviews
5
(47)
4
(5)
3
(1)
2
(13)
1
(43)
  • Product Quality
    3.5 (43)
  • Return Claim MadeYes (0) · No (44)
  • Job Satisfaction
    3.4 (38)
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Difficult to deal with from start to finish

published
Product Quality
Job Satisfaction
Return Claim MadeNo
Leigh and Leanne

Leigh and LeanneSouth East Queensland, QLD

Great service

published

The whole process was very smooth from start to finish, Shayal answered all of our questions promptly, and we are very happy with our new doors. They look great. Thank you!

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Leigh and Leanne,
Thanks for your review!
I will be sure to pass on your feedback to Shayal. regards, Kristian

Barry R

Barry RQueensland

  • 3 reviews
  • 2 likes

Horrible service

published

I ordered a shower screen from the local Hervey Bay store. It took the installers three visits to do the job. First time they broke a tile - there was no offer to fix it, was up to me, at my cost! Second time they didn't have all the right parts, had to order more in. After multiple calls to find out when they would return I had had enough. Placed a call to speak to the manager, but had to leave a message. Finally the scheduler called me back, I kept my cool and explained my annoyance with the whole process. There was no offer of compensation for the broken tile, or escalation to complete my job. I am a very dissatisfied customer!

Product Quality
Job Satisfaction
Return Claim MadeNo
2 comments
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Barry, I understand our Hervey Bay Branch Manager has been in touch with you. Please feel free to contact us for any further assistance. regards, Kristian

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Mick

MickSouth East Queensland, QLD

Service Call

published

It is great to see that good old fashioned service still exists. Just had Ben from Bradnams at our place in the Sunshine Coast Hinterland to service our veranda sliding doors and kitchen windows after a long term issue with the builder, not Bradnams themselves. Ben soon had our doors and windows sliding appropriately again and went above and beyond to ensure customer satisfaction. Keep up the good work Ben.

Product Quality
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Mick, Thank you for your review. We are pleased that we were able to provide 'good old fashioned service' in servicing your sliding doors and windows. I'll be sure to let Ben know that his work is appreciated. regards, Kristian

Emma T

Emma THunter Region, NSW

  • 15 reviews
  • 1 like
  • Verified customer

Long wait times and faulty/damaged product

published
Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors
Colin

ColinGreater Melbourne (Outer), VIC

Horrendous product & an equally horrendous company to deal with. Beware, stay well clear of Bradnams Windows.

published
Product Quality
Job Satisfaction
Return Claim MadeNo
Jason Charles

Jason CharlesGreater Melbourne (Outer), VIC

Proffesional

published

Excellent and professional service, top quality windows with prestige finishes. With all new builds and renovations our business currently has, these windows are a great inclusion, the company is fantastic to deal with and nothing is too much trouble. Making our job much easier, reliable and on time always.

Charles Bros Building Contractors

1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Jason, Thanks for letting us know about your experience with our service and products. I'll be sure to pass your positive feedback to our Melbourne branch. regards, Kristian

monique

moniqueUnincorporated, VIC

Double Glaze Windows

published
  • +2
Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors
Kevin Wilson

Kevin WilsonHunter Region, NSW

  • 8 reviews
  • 15 likes

Flyscreen that stops flies from flying in but allows them to walk in.

published

Patio door with flyscreen installed into new house some years ago now. The man came back to fit the last window screen and i asked him if there was anything that could be done with the gap at the bottom of the Screen door.He told me that it was a design fault with that model. Why would they sell such a faulty product knowing that it would not do the job that it was suppose to do.You could kill a fly and leave it there knowing that the ants would take it away. The gap was so big that cockroaches could just walk in day or night..i have had to fit my own weather strips as the ones that came with the door were poor and allowed the door to rattled in the wind.

Product Quality
Job Satisfaction
Return Claim MadeNo
3 comments
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors
Kevin Wilson
Kevin Wilson
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Kevin, Could you kindly provide me with your contact details including your phone number to email address enquiry@bradnams.com.au regards, Kristian

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Service

published

Excellent service and expertise with understanding my need. They were available to review long term information and find a solution. I would refer them for any task relating to their area of work.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Margaret, Thank you for your 5 star review. I'm glad we were able to help find a solution. regards, Kristian

Norman

NormanSouth East Queensland, QLD

Quality Service and Follow-up

published

At Bradnams Boondall QLD, the staff have been excellent in their product knowledge, service delivery and after sales/installation service. Any rectification work required was done quickly and efficiently!
Special thanks to all the staff I met during the building process, especially Bronwyn.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Norman, Thank you for your feedback, I'm pleased to hear that Bronwyn and the Boondall team were able to assist with your requirements. I'll be sure to let them know that they are appreciated. regards, Kristian

Alex H.

Alex H.Hunter Region, NSW

Poor service and biggest waste of time

published

Won’t provide an itemised quote, only wants to use their own recommended installers, has held up our renovation significantly, unwilling to help in the showroom, will not return calls. much better service at Wideline.

Product Quality
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Service is Outstanding

published

The customer service we have received at Bradnams is outstanding. Nothing has ever been a bother and they have gone out of their way to meet all our request. The product is fantastic and i would highly recommend them to everyone. If only all businesses offered the service and product.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Deb, Thank you for taking the time to review us !We thrive on this type of feedback, so I'll be sure to pass this review off to the team. Thanks again - we appreciate it! regards, Kristian

Duncan Crew

Duncan CrewCentral Queensland, QLD

Stress Free Breakage

published

Very friendly staff, Rae is always friendly and professional. Accidentally broke a large glass door panel. And we are located in the country area. I was amazed that Bradnams had all our previous orders saved which made it fast and easy to order. We really appreciated the door to door repair. Thank you for a great service you provided us. High 5 to Bradnams

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Duncan, Thanks for you review! I am glad that we were able to make the repair to your door fast and easy. I will be sure to pass on your feedback to our Toowoomba branch. regards, Kristian

Masjo

MasjoWide Bay-Burnett, QLD

Customer service is excellent!

published

Our Bradnams insect screen doors are over 12 years old now, and obviously have some "fair, wear and tear" issues. Whenever I have had to go to the Hervey Bay factory to get some spare parts (or just advice) they have just been brilliant. Yesterday I saw the lady receptionist who was most helpful and obviously knew everything about their products. Sorry I did not get her name.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Masjo, Thank you for taking the time to right a review. I'll be sure to let our Hervey Bay branch know that their customer service is appreciated. Thank you again. regards, Kristian

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Aaron

AaronGreater Melbourne (Outer), VIC

Great customer service

published

Matt was a huge help from start to finish. The whole process was made simple thanks to his communication and prompt answers. Everything added up to a smooth supply and install for my clients.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Aaron, thank you for letting us know about your experience with the supply and install of Bradnams Windows and Doors products. Your feedback is appreciated and I will pass on your review to Matt. regards, Kristian

  • Verified customer

Great Service

published

Matt is great to deal with and very knowledgeable. He has helped with some commercial and domestic projects with the materials arriving on time and reasonability priced. The turn around time or products was great as well.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Guiseppe, Thank you for your 5 star review, we are pleased to hear that Matt has been able to assist with your commercial and domestic projects. regards, Kristian

Kristian P.

Kristian P.Greater Melbourne (Metropolitan), VIC

Rebecca Smyth

published

As a Builder, ordering windows can be a frustrating process, that was until I met Rebecca Smyth, now the ordering process is easy and enjoyable, Rebecca’s product knowledge and helpful nature is a breath of fresh air.
I have now recommended all my builder friends and associated networks, all call Bradnams and ask for Rebecca.
When it comes to ordering windows, I will only use her from now on!!
Thank you Rebecca Smyth!!

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Kristian P, Thanks for your review! It is always great to hear feedback about one of our team members. I'll be sure to pass on your positive feedback to Rebecca Smyth. regards, Kristian

NE Homes Pty Ltd

NE Homes Pty LtdGreater Melbourne (Outer), VIC

One of our best suppliers

published

As a small custom builder we expect a lot from our suppliers. The windows and doors from Bradnams have always exceeded our expectation in quality and we are proud to offer them to our clients on all our builds. Our Rep Rebecca has never let us down and has always helped us with any enquiry we have had. She is one of the few people who we can always count on answering our calls and emails immediately and always has answers on the spot.

I would highly recommend Bradnams to any builder as they are fairly priced, provide a good quality product and are extremely helpful with any enquiry.

Product Quality
Job Satisfaction
Return Claim MadeNo
1 comment
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Thank you NE Homes P/L for your 5 star review. We are glad that we have been able to exceed your expectations with our products. I'll be sure to let Rebecca know that her work is appreciated! regards,Kristian

Chris H.

Chris H.Far North Queensland, QLD

Shayal Shandil

published

Highly recommend Shayal from Bradnams as a great representative.
Very knowledgeable and well organised. Easy to get along with and helpful with my clients.
Shayal will be a great asset to Bradnams in her new region.

Product Quality
Job Satisfaction
Page 1 of 6

Questions & Answers

Pam and Tony

Pam and Tonyasked

we have insect screens installed over our bradnams windows, builder is Boutique. house is now 8 months old and have 2 issues
1. condensation inside some windows, not all, have tried reducing ductded heating to 16 overnight with no change
2. unable to move 2 black clips on upper sides of screens to remove the screens to clean screen and mop up condensation.
disappointing with the quality as never have had condensation before.
pam ryan

4 answers
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Pam and Tony, Thank you for your feedback and enquiry. So I can better assist you, could you kindly provide me with your location and contact phone number to my email. marketing@bradnams.com.au regards, Kristian

Pam and Tony
Pam and Tony

Hi there. We are located in Armstrong Creek, Victoria and my number is 0438675353. Thankyou

Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Pam and Tony, thank you for providing your contact details. Someone from our Melbourne Customer Service Team will contact you. regards, Kristian.

Doug

Dougasked

I need to replace the plastic insert as well as the roller. Does the plastic insert remove easily with pliers? Any tricks to it? Thanks.

1 answer
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Doug, Thank you for your enquiry. So I can best assist with your roller replacement question could you kindly provide me with your location and contact phone number via email to enquiry@bradnams.com.au
regards, Kristian

Tarisha S

Tarisha Sasked

Can the fixed glass panel in a Bradnams sliding door be removed?

1 answer
Bradnams Windows and Doors
Kristian G.Bradnams Windows and Doors

Hello Tarisha, Thank you for your enquiry. Could you please provide me with your location and contact details via email to enquiry@bradnams.com.au I can then direct you enquiry to our respective customer service representative. regards, Kristian

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