1,339 reviews
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- Slightly small
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- True to size
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- Slightly large
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- Very large
AI reviews summary
Gingham & Heels receives high praise for its aesthetically pleasing designs and consistently fast shipping, with many customers noting the products look exactly as pictured. While the majority of users report high-quality fabrics and a seamless shopping experience, there is a clear divide regarding customer service and the returns process. While many find returns straightforward, a significant minority has encountered difficulties with store-credit-only policies and unresponsive support when issues arise.
Pros
- Fast and Reliable Shipping: Delivery is frequently described as exceptionally quick, often arriving within a few days or even the next day, even during holiday periods.
- High Aesthetic Accuracy: The clothing consistently matches the online photography and videos, with users often receiving compliments on the vibrant colours and flattering cuts.
- Quality Construction: Most garments are praised for having premium-feel fabrics, durable stitching, and luxurious finishes that exceed expectations for the price point.
- Helpful Visual Aids: The use of multiple models with different body types and the inclusion of video content are highlights that help customers make more accurate purchasing decisions.
Cons
- Restrictive Return Policy: The store primarily offers store credit rather than full refunds, which has caused frustration for customers who are not fully committed to the brand.
- Inconsistent Sizing and Length: While many find the sizing accurate, there are recurring reports of items—particularly pants and maxi dresses—being excessively long or sizing being inconsistent between different brands sold on the site.
- Customer Service Hurdles: When problems occur, such as faulty items or credit note issues, some users report slow email response times and difficulty reaching a resolution.
- Third-Party Brand Transparency: Some customers were surprised to receive items labelled with different brand names, leading to concerns regarding price markups and "drop-shipping" practices from cheaper labels.
Verdict
Gingham & Heels is a strong choice for event wear and stylish staples, provided you are confident in your size or happy to accept store credit for returns. To ensure the best experience, international or new customers should rely heavily on the specific measurement guides rather than standard size numbers.
Bought the Deanna Midi Dress. Material is lightweight but seems quality Delivery wasn't super fast, but was prompt Only difficulty I have had was with the zip- it tends to get caught on the waist seam and shirrring when doing it up, and needs careful manouvering to avoid damage Show details · 1
Have recently made a purchase. Checkout was sufficient and easy to use. Shipping was fast and timely, received my order in less than a week! Would reccomend for quality and on trend items. Show details · 1
I bought the Katelin Midi dress in Chocolate. It was delivered in two days. I love that the dress is 100% cotton fabric and fits true to size. I received so many compliments .. ! Show details · 1
Reviews with attachments
I rarely love clothes I buy online, but Gingham & Heels has completely won me over! Every single piece I’ve ordered fits like a dream, and I can’t stop recommending them to my friends and family. The standout for me? The Kori Knit Maxi Dress in Choc—it’s absolutely STUNNING. As a curvy girl, I usually shy away from bodycon styles, but this dress… Read more · 1
is the exception. It’s flowy, flattering, warm, and works for literally any occasion. I’m already planning to grab it in Navy too—it's that good!
I bought a beautiful oversized cardigan for a Mother’s Day present. I gave it to her early I was so excited. The cardigan is so heavy, the colour is beautiful and the plait detail through it makes it a one of kind piece. Perfect to snuggle at home or dress up for a cozy night out xx Show details · 1
I’m getting so many compliments – Absolutely love this shirt it’s become my favorite. Is really soft linen and drapes so nicely Show reply
Helpful and fast customer service, and the dress is well made and beautiful Show details · 2
Outfit was cute but obviously drop shipped. Outfit was bought online from Gingham and Heels but labelled under All About May brand. Checked the All About May website and was $20 cheaper. Show details
Absolutely loved the dress I ordered. I was complimented so many times and had a few girl mates pick up their phone to go order the dress after I wore it. Show details · 1
Very fast delivery and packed with care, beautiful quality too Show details · 3
I purchased the Jorgia Strapless Maxi Dress in Chocolate Floral to wear to the races. This dress is so beautiful! The fit is perfect and it comes with straps so you can wear it either strapless or with straps. I wore it strapless and it is one of the most comfortable dresses I have ever worn. Love it so much and cannot wait to wear it again! Show details · 1
I absolutely love their collection, got a few styles and they fit perfectly and good quality. Show reply
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- +1
I purchased the Massey dress online and followed the inaccurate size guide. I purchased a size 14 based on my bust measurement being a size 97 cm. When the dress came through, it ran very large and I needed a smaller size. I requested that the dress be exchanged at Gingham and Hills's expense which was refused. I was then forced to expend an extra… Read more
$10 to have the correct size shipped because there is no refund policy. The dress is lovely but I am very disappointed in the inaccurate and misleading size guide online and the fact that the customer service is so poor and cannot provide an exchange at their own expense for something that is their fault. I had even contacted them prior to the refund and an exchange at their expense was refused.
Hi Carol, Thank you for taking the time to share… Read more (+4 replies)
I ordered 2 dresses for a summer wedding. They were exactly what they looked like in photos and the fit for both of them perfect. Biggest problem is which one to wear. The delivery was prompt also. Show reply
I originally purchased a dress that I loved but when it arrived it was too big for me. The return process was so easy to navigate and as soon as they received the dress back they issued me with a credit. Once I received the credit I purchased a different dress which was new to Gingham and Heels range. When I received it I was over the moon with… Read more · 1
it! The colours are even more amazing in person than they look like on the website. The style of the dress is very elegant and it's definitely a show stopper! The quality of the dress is impeccable and I'm now a Gingham and Heels convert! I'll definitely be buying more dresses from them in the future.
Purchased two dresses for the festive season and I love both! I received loads of compliments over Christmas on both dresses. They are really comfortable and the sizing was as per the size charts online. Shipping was really prompt. Lalita Maxi Dress - Bahama Pink - 12 Zahley Strapless Maxi Dress - Magenta Bloom - 12 Show details · 1
Love my stellar dress. Such a flattering cut and colour. The material is beautiful. Deliveries super quick as well. Amazing Show details · 1
I ordered the Dafina Maxi dress for a last minute event and it arrived the following day- I was very impressed! Now sometimes online purchases can be hit and miss when you try them on- but this dress was perfect! True to size, comfortable and just made me feel amazing. And the compliments- everyone loved it and commented on it all day. I have lined up for a second event now- so happy with my purchase! Show details · 1
Latest follow-ups
Payson Midi Dress - Peach Abstract As pretty in real life as it was online!! Bought for a special occasion that hasn’t happened yet but I can’t wait to wear this gorgeous dress. The belt and button details are even lovelier in real life, but it is… Read more · 1
soooooo long. Practically maxi length on me so I’ll need to have it altered. Sizing seems accurate and consistent with other brands. Love it
Follow-up · Finally had my ‘special occasion’ I bought the dress for and it was beautiful!!! I got so many compliments I felt like a super star! It’s washed well and seems not to have shrunk, but definitely not the kind of thing you can get away without ironing.
Nice colours in set, but skirt had loose threads everywhere when it arrived and pulled easily. Pockets were frayed after one use-i literally sat down in it. The top was comfortable, but the buckle was ineffective and didn't tighten. Glad it was on sale, as would be even more disappointed that i cannot wear again. Show details
Follow-up · Customer service reviewed my experience and with evidence of issue with the product i purchased, were very quick to remedy with a partial refund. Very much appreciated, and will purchase from again. Thank you
Thank you so much for taking the time to share… Read more (+1 reply)
First dress I ordered was way too big- easy return. Bought the same dress in a smaller size and am so impressed with the quality & style- can't wait to show off at the races!! Used my credit from the first order to purchase a denim dress arrived really quickly and again love the style and fit. Have recommended this site to friends. Show details · 1
Follow-up · Customer service is extremely easy to navigate online and returns is just as easy printing out an Australia Post sticker to place on the original bag. Fabric is really comfortable- the dress has been washed (by hand- cold water)since wearing and it still holds it's shape. No die runs or anything. Have yet to wash the denim dress but can see no reason why the end product would not be the same.
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Positive reviews
I originally missed out on purchasing the Moonstruck Maxi Dress - in Forest Green as it sold out fast and I'd been waiting patiently for it to be restocked, when it did, I purchased straight away. The dress is gorgeous and fits perfectly. I'm putting it aside for a special occasion like a wedding. For its price, it looks so much more expensive than it is. Show details · 1
Absolutely love shopping with Gingham & Heels ! Their dresses are beautiful, great quality and always exactly as pictured. What really stood out to me though was how easy and stress-free the returns process was. Even if something doesn’t fit quite right, returning or exchanging items is super simple and straightforward. Fantastic customer service and a great online shopping experience from start to finish. Highly recommend! Show reply
Thank you very much for such a lovely dress. It fits perfectly and is exactly the same as the photo. I love it. I am so impressed by the quality of the material and make. I bought it to wear for a wedding in London in October. I have been looking for an outfit for ages and really wanted one from an Australian designer. I am so proud. It is very… Read more · 1
pretty on, it’s non crushable and it packs easily. I’m sure I will buy more clothes from you in the future.
Negative reviews
Frustrating company, would not recommend. I originally bought a dress last year for a wedding that did not fit. I was surprised to find you couldn’t get a refund, only store credit - not in keeping with online stores these days. It took me a whole year to see something that I wanted to use the credit for- their dresses are just not my usual… Read more
style. The replacement dress said ‘true to size’ so I ordered my usual size but it was MASSIVE. Had to go through the returns process once again and pay for shipping and a ‘handling fee’ for ANOTHER dress. I sized down given this one also said ‘true to size’ but it is too small (and also not great quality)! I am at my wits end trying to use this store credit when it is just costing me money every time.
Please get some consistency in your sizing and a proper returns process that doesn’t leave the buyer out of pocket!
Hi Catie, Thank you for taking the time to share… Read more
I've made three separate purchases from this website. This store does not offer refunds, but rather store credit ONLY, so do not buy if you're not committed. The site runs as a marketplace for a lot of different brands (and does not advise you of this). If you get good quality brands, you get good quality clothing. There are a lot of temu-esque… Read more
brands/unbranded clothing on here. I've made three separate purchases - the second purchase was an absolute failure in quality and sizing. It is a gamble. The site would be much better if you could filter via brand / they added the brands in the descriptions of the clothing.
Hi Navarre, Thank you for taking the time to… Read more
Hi, please answer my emails as I need your help to return an order. I bought 2 different sizes for the same dress that unfortunately wasn’t good fit for me. I have been waiting for your response and as I have no phone contact I sought it’s time I try this avenue as you aren’t responding to my emails or social media message. Your help will be very much appreciated. Thank you Nahla
Hi Nahla, Thank you so much for taking the time… Read more
Recent reviews
I bought the Jamarni midi knit dress in black and absolutely love it. I love the quality of the clothes and always have lots of positive comments about my purchases. It is very easy navigating the online store with lots to choose from. I never used to buy clothes online, but have now bought from Gingham and Heels on four separate occasions and have been extremely impressed the ease, quality and speed of the delivery. Thank you. Show details · 1
Bought a dress on-line. Delighted to have it arrive quickly. Great fit, good quality and just as it looked in the advertising, which can be pretty unusual for on-line purchases. Show details · 1
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