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Gingham & Heels
2.9 from 109 reviews · View Statistics
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Reviews

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Kim
KimSydney, NSW
  • 4 reviews
  • 1 like

Initial Purchase was too big, Item returned, next item was great

published
Product Quality
5/5
Shipping
5/5

Product not what is shown on website

published

Bought 2 dresses and were nothing like how they displayed on the website. They wouldn’t agree to refund as they weren’t “faulty”. Poor customer service, terrible returns policy. Recommend to buy elsewhere.

Product Quality
1/5
Incentivised Review No
Ciara
Ciara
  • 2 reviews

Was good!

published

I placed an order then read the reviews, I was a bit skeptical reading a lot of negative reviews. However my order was dispatched quite fast, came to NZ during lockdown in less than a week. The item fit me and it had zero issues. So my experience was luckily a good one

Product Quality
5/5
Shipping
4/5
Ursula
Ursula
  • 2 reviews
  • 2 likes

Buyer beware cheap, poor quality clothing, no refunds credit notes only!!

published

I brought a pair of linen shorts online, saying that I was greatly disappointed is a gross understatement!! Shorts arrived not as expected, crinkled up in plastic, cotton threads hanging loose, sizing incorrect not as advertised. Vast difference in the colour of material faded and lighter. It even arrived with a "Sunny Girl" label (which is a very cheap brand) Overpriced, cheap quality material. I wish I had of read the reviews before purchasing. Now I have no choice but to wait for my credit note as no refund will be issued by the store.

Product Quality
1/5
Shipping
3/5
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Cbear
CbearQueensland
  • 2 reviews
  • 1 like

Clothes are too expensive for quality & won't give cash refunds

published

The items are definitely not worth what they are charging and when an item doesn't fit they give you a store credit and refuse to give cash refunds

Product Quality
2/5
Shipping
3/5
Dave
DaveSouth East Queensland, QLD
  • 10 reviews
  • 10 likes

Items look very very different to how they present online and no refunds offered

published

Have returned a few dresses now because they're ugly and cheap. Strict no refund policy is pretty unfair for an online store when it's very difficult to choose something appropriate (and items look VERY different in reality to how they are presented online).

Product Quality
1/5
Shipping
3/5
Sonya P
Sonya PPerth, WA

Always Happy

published
Product Quality
4/5
Shipping
5/5

Poor quality

published

Look if the dress had been a quarter of the price I would have been happy but for a $100 dress when you open it and see loose threads all over the piece you know it’s going to end up falling apart in the wash. I felt like it was something you’d buy off shein/Ali express and then add your own label and social media/advertise the hell out of it. The sites advertisement is amazing and draws you right in but it honestly isn’t worth the money. I would stay well away as reading the terms for the refunds/exchanges seems ridiculous

Product Quality
1/5
Shipping
3/5
Louise
LouiseHunter Region, NSW
  • 3 reviews
  • 3 likes

Crap quality. No refund. Don’t shop here.

published

Ugly, cheap material, badly constructed. Returned dress / refused refund. Given. A credit note BUT don’t want to buy anything from that ugly store

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Merlyn M.
Merlyn M.
  • 2 reviews
  • 1 like

Overpriced

published

Thought my purchase was okay. Not great. Overpriced and cheap clothing. Very crinkly and cheap fabric. Fit okay. Wouldn't buy again though because of the the price.

Incentivised Review No
Return Claim MadeNo

Overpriced junk. returns policy is a scam. So disgusted

published

overpriced junk. wooden items are are not wool and smell of moth balls, every items ones with pulled stitching. cheapest material imaginable. There items are not gingham and heels here actually from sunny girl and other cheap asian junk that you can buy for $3 in china and about $15 in a Chinese shop in aus.
Waste of money. dresses are also daggy as anything. I think they're using bulldog clips and other tactics on their models to make the items look like they've been stitched properly

They state they have free returns but this is as fake as the way they advertise their clothing. They offer you a voucher valid for 6 months even though Australian Law confirms a voucher should be valid for a minimum of 3 years.

Shipping
3/5
Incentivised Review No
Kate
KatePerth, WA
  • 2 reviews
  • 1 like

Very poor quality, no refunds

published

Clothing looks cheap compared to what you see in the website and you can’t get a refund, only a credit note. Won’t be purchasing from them again.

Product Quality
1/5
Incentivised Review No
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HORRIBLE customer service

published
Product Quality
1/5
Shipping
1/5
Karina G.
Karina G.Metropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Love it

published

Good quality clothes which are true to size. Delivery very quick. Really happy with my purchases. Great selection. Referred by a friend.

Product Quality
5/5
Shipping
5/5
Maria
MariaGreater Melbourne (Metropolitan), VIC

Pretty Disappointing

published

From Melbourne the only way is to buy online. There is not enough transparency with regards to the labels you are buying as items are 'renamed' for the site. As a result, it's difficult to anticipate what size to order as the sizing of items changes depending on the label (I'm talking from Ava, Iris Maxi, Pink Diamond to HQ and Sunny Girl - all priced the same mind you). Add to that the blanket 'no refund' policy despite sending items with marks and stains, and you end up trapped in a cycle of exchanges possibly having to pay for shipping each time. This is low integrity business and pretty disappointing.

Product Quality
3/5
Shipping
2/5

Questions & Answers

misha1956
misha1956asked
Gingham & Heels

Obviously you don't even bother to come on here and answer people's questions....waste of time ...dubious company if you can't even help people out and also offer refunds to customers when required ....too right I'm not shopping with you unfortunately when you don't even bother to help the consumer ....not responding here shows you absolutely don't care

No answers
misha1956
misha1956asked
Gingham & Heels

If people ask for a refund then why aren't you giving a refund - it's against consumer law policy

No answers
Karen A
Karen Aasked
Gingham & Heels

Hi
I have paid for express delivery. Can you tell me how long it will take please?

1 answer
KerriC
KerriC

Still waiting?

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Gingham & Heels

Details

Compare both Gingham & Heels
CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75.00
Mens / Womens ClothingWomensWomens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPay, Laybuy and ZipPay / ZipMoneyAfterPay, Laybuy and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeFormal / Cocktail and General / EverydayFormal / Cocktail and General / Everyday
Compare both Gingham & Heels
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