2Gingham & Heels

Gingham & Heels

 Verified
2Gingham & Heels
4.2

1,058 reviews

PositivevsNegative
79% · 840181 · 17%
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Return Claim MadeYes · No
Sizing
  • Very small
  • Slightly small
  • True to size
  • Slightly large
  • Very large
Product Appearance As advertised · Not as advertised
Product Quality
4.3
Shipping
4.7
Customer Service
2.8

Reviews

1,058 reviews
Janet F
Janet FGreater Melbourne (Metropolitan), VIC4 posts
  Online store

Lovely styles, poor quality

Purchased a winter coat and after only a few wears it has already pilled. As I have worn it I cannot return it. Styles are pretty but its fast fashion so don’t expect quality. Show details
Product Quality
Shipping
Tracey R
Tracey R3 posts
  Online store

Credit note not received and not answering my emails

I usually love Gingham and Heel products but bought something that was too small. I have returned it in October 2023 and received confirmation of my return. Despite this and four emails to the team I am yet to receive my credit note. It shouldn't be this hard! Not cool!
Renee
Renee5 posts
  Online store

Poor online experience

I ordered a dress as was confident quality might be decent. I was wrong. It is a dress with a belt. The dress fits fine but the belt does not. Asked for a refund but being palmed off with just store credit. I have never had this happen to me before. Thought this place might be a little hidden treasure but now just a disappointing nightmare. Do better … if your product is fault then own up. And stop hiding behind ACCC. BE MORE CUSTOMER FORWARD THAN ON THE DEFENCE. Show details
Shipping
Mal
Mal
  Online store

Crappy Returns Policy

For an online store I think it is rubbish you can only get a store credit for returns but more over they then charge a $5 “handling” fee on returns. No flexibility for the challenges individuals face when ordering online. I.e incorrect sizing - we all know how hard it is for women to walk into a shop and a size 10 be actually a size 10 or the challenges in colour differences (edited advertisement photo vs real life). More flexibility for returns needs to be provided for incorrect sizing or colour differences. Show details
Tana
Tana
  Fair Incentive Online store

Gorgeous!!

I can't begin to tell you how many compliments I received with this dress!! Facebook blew up with compliments and I was asked where I bought it from. Love Love!! You just have to order much bigger than your US size. I'm a 10-12 and I ordered a 16. Fit perfectly! Show details ·  1
Nicole
Nicole
  Online store
Gingham & Heels
Gingham & Heels   DM   
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Hi Nicole, Thank you for your review. We are so sorry for the negative experience you have had. Please reach out to our team, as we would love the opportunity to turn this around for you. We really appreciate your feedback on this!

melly845
melly845Greater Melbourne (Metropolitan), VIC3 posts
  Online store

Not size inclusive and should not be marketing a "Curve" range which doesn't include true plus sizes

No refunds offered, store credit only, then they eat into your store credit when you return with restocking fees. Claim to be size inclusive but many of their "Size 20" items have the measurements of a Size 16. Not true plus sized and then you can't exchange because there is nothing that will actually fit. Many items not available above standard sizing. The item I did originally buy showed measurements on the size chart that indicated it would have fit, however upon trying it on it was smaller than the stated measurements. Seriously regret ever buying anything from them! Show details
Product Quality
Gingham & Heels
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Savannah L.
Savannah L.
  Online store

Terrible company

Poor quality clothing and a very bad look that A company so big doesn’t offer refunds when their clothing is not up to a good standard. Be warned if their clothes aren’t as advertised you will end up with a store credit and the customer service team is no help at providing a refund. Gross and money hungry Show details
Gingham & Heels
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Rose
Rose
  Online store

Poor communication with customer

Very poor service. No one to talk to & they don’t answer there phone. Wouldn’t recommend buying from here
Gingham & Heels
Gingham & Heels   DM   
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Hi Rose, Thank you for your review. We are incredibly sorry for the negative experience you have had with our Team. If there is anything we can do to turn this around for you, please reach out via orders@ginghamandheels.com.au

Eman N.
Eman N.
  Online store

SCAM!!!! SHEIN quality with high end prices

Ok I made an impulse order through instagram and now I wish I looked up the reviews for this site before ordering. Given the price of $130 I was expecting something of good quality but the dress that arrived was such poor quality something you’d get from SHEIN!!!! And the sizing was sooo off I ordered size S but the dress came soo big I don’t even know what to do with it now. DO NOT USE this site. It’s a SCAM!!!! You have been warned. Show details
Shipping
Gingham & Heels
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Hannah
Hannah2 posts
  Online store
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AimeeH
AimeeHGreater Melbourne (Inner), VIC2 posts
  Online store

Happy to buy again!!

Very easy purchase. I asked to be emailed when my size came back in stock and when it did I immediately bought 'Dacetty' in black, size 14.
It's light, flowy and feminine. Its not too low cut, just enough to stay classy. Nice length and easy to wash and iron. VERY happy with my purchase. Show details ·  2
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Chelsea M.
Chelsea M.
  Fair Incentive Online store
Vic
VicSydney, NSW3 posts
  Online store
Product Quality
Shipping
Gingham & Heels
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Chloe C
Chloe CMetropolitan Adelaide, SA
  Fair Incentive Online store

Easy from browse to arrival

Ordered the Thursday of the Easter long weekend. It was posted the Tuesday and arrived the Wednesday.

My dress was lovely, had many compliments. Fit per sizing and specs. Overall really happy. Show details ·  1

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Questions & Answers

Rhi
Rhi · Gingham & Heels

I keep seeing repeated poor quality mentioned. What fabric do you use for your shirts and dressy tops

Margaret C.
Margaret C. · Gingham & Heels

Is the cost of the items in US Dollars or AU Dollars?

Linda A
Linda A · Online store

How do I return a dress that doesn’t suit me?

Gingham & Heels
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Details

Compare all Gingham & Heels listings
CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $75
Mens / Womens ClothingWomensWomens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPay, Laybuy and ZipPay / ZipMoneyAfterPay, Laybuy and ZipPay / ZipMoney
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeFormal / Cocktail and General / EverydayFormal / Cocktail and General / Everyday
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Contact info for Gingham & Heels

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 49160279103

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