Reviewer Photos & Videos
- Online store
Initial Purchase was too big, Item returned, next item was great
I had ordered from this online store in March 2021. I bought a dress that was too big, but to be fair, I didn't know that. When it arrived, it was ill fitting and very unflattering although it was of a good quality. It was a sweater dress, so it wasn't cheap material. I was impressed by the quality and disappointed it didn't fit.
As I was busy buying and selling a home, I didn't initiate the return within the return window specified, and missed it by a few days. I got in touch with Customer Service and she was happy to accept the return and i...ssue a credit as it was only just passed the window of return So, item returned, credit issued. I had been worried about the next item to buy but I waited until middle of Sept as I have an event coming up I purchased a dress in the size down and of a different style and it came within 5 days.
Product not what is shown on website
Bought 2 dresses and were nothing like how they displayed on the website. They wouldn’t agree to refund as they weren’t “faulty”. Poor customer service, terrible returns policy. Recommend to buy elsewhere.
- Online store
I placed an order then read the reviews, I was a bit skeptical reading a lot of negative reviews. However my order was dispatched quite fast, came to NZ during lockdown in less than a week. The item fit me and it had zero issues. So my experience was luckily a good one
Buyer beware cheap, poor quality clothing, no refunds credit notes only!!
I brought a pair of linen shorts online, saying that I was greatly disappointed is a gross understatement!! Shorts arrived not as expected, crinkled up in plastic, cotton threads hanging loose, sizing incorrect not as advertised. Vast difference in the colour of material faded and lighter. It even arrived with a "Sunny Girl" label (which is a very cheap brand) Overpriced, cheap quality material. I wish I had of read the reviews before purchasing. Now I have no choice but to wait for my credit note as no refund will be issued by the store.
Clothes are too expensive for quality & won't give cash refunds
The items are definitely not worth what they are charging and when an item doesn't fit they give you a store credit and refuse to give cash refunds
Items look very very different to how they present online and no refunds offered
Have returned a few dresses now because they're ugly and cheap. Strict no refund policy is pretty unfair for an online store when it's very difficult to choose something appropriate (and items look VERY different in reality to how they are presented online).
Living in WA the only choice is online ordering for G&H. I often order 2 sizes of the same item as fits do vary. It has taken a while to find my size in various items from tops to dresses. The items always arrive packaged very well. The returns are free which I find great as not a lot of online shops do this. Credit Notes always appear quickly and are easy to use. 12 months would be better than 6 but it is clearly in their terms and conditions.
I have purchased some really pretty items from G&H and am often asked where I got a clothing item fro...
Look if the dress had been a quarter of the price I would have been happy but for a $100 dress when you open it and see loose threads all over the piece you know it’s going to end up falling apart in the wash. I felt like it was something you’d buy off shein/Ali express and then add your own label and social media/advertise the hell out of it. The sites advertisement is amazing and draws you right in but it honestly isn’t worth the money. I would stay well away as reading the terms for the refunds/exchanges seems ridiculous
Crap quality. No refund. Don’t shop here.
Ugly, cheap material, badly constructed. Returned dress / refused refund. Given. A credit note BUT don’t want to buy anything from that ugly store
Thought my purchase was okay. Not great. Overpriced and cheap clothing. Very crinkly and cheap fabric. Fit okay. Wouldn't buy again though because of the the price.
Overpriced junk. returns policy is a scam. So disgusted
overpriced junk. wooden items are are not wool and smell of moth balls, every items ones with pulled stitching. cheapest material imaginable. There items are not gingham and heels here actually from sunny girl and other cheap asian junk that you can buy for $3 in china and about $15 in a Chinese shop in aus.
Waste of money. dresses are also daggy as anything. I think they're using bulldog clips and other tactics on their models to make the items look like they've been stitched properly
They state they have free returns but this is as fake as the way they advertise their clothing. They offer you a voucher valid for 6 months even though Australian Law confirms a voucher should be valid for a minimum of 3 years.
Very poor quality, no refunds
Clothing looks cheap compared to what you see in the website and you can’t get a refund, only a credit note. Won’t be purchasing from them again.
HORRIBLE customer service
@ginghamandheels hello guys! Been trying to get in contact but seems you prefer to ignore me. 2 weeks ago I went to the shop located in Miranda, the sales person was pretty rude to me from the start as I didn’t have a receipt (paid cash and never got receipt ..guessing to avoid tax) she got pretty frustrated with having to search the receipt of only 5 days ago. She kept on talking with a rude tone to me and to the other client next to me who was also waiting for a missing receipt . I asked the sales lady to treat us with respect and she said sh...e had a lost in her family, to what I said you got no right to be nasty to us bc of a personal issue. She went off at me full screaming and treating me she will call security I looked at the other client trying to find an answer and she said she is obviously no ok and shouldnt be working if she will have this kind of service. I got a credit note for the dress I returned that day and I also returned other clothes I bought online. I wont support this kind of business treating clients as crap!! I want a refund of my money * just to make it clear the rude crazy old lady is the one who works weekdays.
Good quality clothes which are true to size. Delivery very quick. Really happy with my purchases. Great selection. Referred by a friend.
From Melbourne the only way is to buy online. There is not enough transparency with regards to the labels you are buying as items are 'renamed' for the site. As a result, it's difficult to anticipate what size to order as the sizing of items changes depending on the label (I'm talking from Ava, Iris Maxi, Pink Diamond to HQ and Sunny Girl - all priced the same mind you). Add to that the blanket 'no refund' policy despite sending items with marks and stains, and you end up trapped in a cycle of exchanges possibly having to pay for shipping each time. This is low integrity business and pretty disappointing.
Questions & Answers
Obviously you don't even bother to come on here and answer people's questions....waste of time ...dubious company if you can't even help people out and also offer refunds to customers when required ....too right I'm not shopping with you unfortunately when you don't even bother to help the consumer ....not responding here shows you absolutely don't care
If people ask for a refund then why aren't you giving a refund - it's against consumer law policy
Get an answer from our members and Gingham & Heels representatives
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$75.00|
|Mens / Womens Clothing||Womens||Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay, Laybuy and ZipPay / ZipMoney||AfterPay, Laybuy and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Formal / Cocktail and General / Everyday||Formal / Cocktail and General / Everyday|
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