Hello Molly

Charging for returns? Bad form. Especially when you can a) do it yourself cheaper or no cost at all and b) spend so much money. Its not like the garments are exceptional quality and last a while. Disgusting and very disappointing. And only store credit? Poor form for an Aus company. So I've returned a garment at my own cost and now have less to… Read more

spend and have to spend it with the same company I'm disappointed in. Never again., This is why we are push to purchase outside Aus.

Great customer service experience! They were responsive, clear, and very helpful with my questions. The process felt easy and well explained. Really appreciate the support. Show details ·  1

I am giving a 5⭐️ rating for Customer care specialist Bianca. She was so helpful in the return process for a dress that I recently purchased. She was prompt and so easy to talk to regarding the return and refund. Sad that the dress didn’t work out but i def have to give props when a company pass handles returns as well at purchasing. I hope to find something from Hello Molly that works for me - thank you again Bianca! Show details ·  1

We had a problem with one of the dresses purchased. Lisa responded quickly & resolved the issue professionally. Appreciate her great customer service. We will continue to be Hello Molly customers! Show reply

Terrible quality, refund/exchange options only cost the buyer if unhappy with quality or size!! Support was very condescending- I brought 2 dresses, one the bust kept climbing up when just trying it on, the straps were non adjustable and cheap elastic, the second dress the bust was way to small. When requesting a size up due to no refund they… Read more

said I’d need to purchase another online/ reorder and I’d need to pay for postage which was going to cost me another $30.00 while returning there product.

I will never buy from this company again

Nice clothes. But I didn’t like their return policy. They give you store credit which is very annoying. It’s very difficult to use your store credit when you don’t like any dress or accessories, but you still need to use it. I paid a total of $25 to return the clothes because I had no choice but to return two dresses that did not fit well. Show details

Lowest quality product I have ever purchased. I bought a $79 dress that fit so poorly. And the most wild and bizarre part is that you can’t return it for a refund. You get store credit lol. AND you have to pay $5 or more to return the item. The first time purchasing and the item was awful quality which means that everything else will also be, poor… Read more

quality. And my only option is to lose $84 (79 plus 5 to return it) or buy more horrible quality products. WILD!!!! Buyer beware!

Lisa was extremely helpful when I needed assistance with my order. She was quick to respond, friendly and went above and beyond to provide excellent customer service. I'd recommend Hello Molly to anyone! Show details ·  1

Hello Molly was very helpful and accommodating for a dress that came and did not fit correctly. They answered my email within the hour of me sending and issued me a full refund so I could purchase another dress from them instantly so it could get here in time for the event it was being purchased for. I have never experienced the prompt,… Read more ·  1

understanding, kind customer service that I did with Hello Molly. The dress that didn’t fit was beautiful! We are very excited to receive the one we purchased in place of the first one! Would highly recommend this site!

I had a small issue with a garment where the zipper had broken. I had already worn the item, but thought I’d reach out and see if anything could be done. Tanya from Customer Care was incredibly helpful! she responded so quickly and issued me with a store credit straight away. The products are such beautiful quality, but the customer service is even better!! I’ll definitely be back to shop again Show reply

Steph from Customer Service was absolutely amazing. She is responsive, prompt, and handled my issue effectively. I have never experienced such wonderful customer service. I hands down will continue to order from them. I love their products and their customer service! Show reply

I had a small issue with a return, but Nina from Customer Care was extremely helpful! She responded quickly and made the whole process simple. I will happily be going back to Hello Molly as their customer care specialists are very kind. Show details ·  1

Tanya was wonderful she had a serving attitude! Assisted me with a return and made the whole experience seem seamless. Thank you Tanya for your excellent customer service skills. Show details ·  1

Tanya was quick, professional, and SO nice. You don't come across customer service like this anymore and it was very refreshing. I had an issue with my store credit and she was able to resolve this issue very quickly and fast TAT responses. Thank you, Tanya, for reminding me why I have loved HelloMolly for years!! Show reply

Bianca helped me with my return request, and I felt extremely welcomed. She accomplished things so quickly, it truly made my day so much better. Thank you so much Bianca! Show reply

My original order was a full price dress, a sale dress ( which we understood was final sale) and a bra. I ordered this for a granddaughter who is a senior in college, and needed a dress for her lastsorority formal. It is so hard to choose a dress on line & have it look the way you want. Of course, she did not like the full price dress. It was my… Read more ·  1

thinking, we could do an exchange and they apply the purchase price of this dress to another choice. I was told I would have to pay for the 2nd dress, and we would receive a store credit for the returned dress. We had no use for a future dress, as she is graduating. After several back & forth messages, a very sweet and professional customer service rep by the name of Tanya worked with me. She was understanding of my situation & we came to a very pleasing solution. Good customer service is almost non-existent now, but HELLO MOLLY has a very good one, Tanya,that cares and takes the time to listen. Thank you Tanya & HELLO MOLLY. BTW, we LOVE the 2nd dress!

I have 2 daughters, both college age, and Hello Molly has been their go to store for game day outfits, semi - and formal dresses. Great quality! If needed, the return process is easy. Great customer service if there are any issues! Show details ·  1

Their dresses are great quality and well made.. although some of them didnt fit me well but I was able to get super fast assistance with the refund and the customer service is exceptional. The best I have experienced compared to all of the other online girls brands..they should really see how Hello Molly deals with emails. It is beyond great and… Read more ·  1

amazing. Thank you to Tanya who assisted me without being rude and so helpful, she didnt tell me as a customer to refer to the terms and conditions but she explained what they can and cant do for me and helped me through everything. The best experience Ive had by far and I will not hesitate to chose them over other brands in the future.

Jen

It was my first time purchasing items from Hello molly and even though the dresses were super cute and very flattering, unfortunately they were all too short for me to wear and had to return them. Although my dresses were not eligible for a refund, they were still able to process the refund for me which I had requested. Thank you Tanya from customer service, you were amazing and I appreciate you. Show reply

Very professional and accommodating, great customer service! It's great that I had the opportunity to speak to Tanya instantly about my concerns, rather than having to submit an email and wait for a response. Thanks for the positive outcome!" Show details ·  1

The package came so quick! I ordered 7 dresses for the races and bought it with Afterpay. Didn’t realise it was store credit so freaked out cause it was $700 worth of clothes but they resolved this for me and refunded me the money which was such a relief. Amazing customer service and was so appreciative cause I would not have been able to afford loosing that kind of money! So just be careful when you buy in cause it is usually store credit. Show reply

Shout out to Bianca for being so lovely and helping me when I didn't realize that my store credit had expired. She responded and re-activated it within minutes so I could complete my purchase and use the store credit :) Show reply

I reached out to customer service for assistance with store credit that had expired. I was expecting to get an automatic "no". However, Winnie from customer service responded within 3 hours and extended my store credit without hesitation. She was so helpful, thoughtful, and so kind! I don't think I've ever had such a pleasant experience with customer service EVER! Thank you Winnie and the Hello Molly customer service team for being so great! Show reply