Excellent customer service - thank you!
Returned an item that was lost in the post, Hello Molly couldn't have been more helpful and made sure I received a full refund. Thank you so much for your fantastic customer service & being patient with me after being overseas etc. Will forever be a customer of yours and buy with confidence given that experience!
Thanks, Frankie :)
AMAZING customer service!!
I purchased 2 dresses, one being defective with a spot. I contacted customer service and Ula was amazing - she was prompt in responding to my email and sent me a return label and offered a refund due to the defective dress, wanting the ensure I was taken care of! Amazing customer service and I highly recommend Hello Molly - they take care of their customers!
Excellent customer service - Frankie
Online shopping is always hit or miss but it makes it easy to continue shopping at a store like this when you know the customer service you’ll receive is excellent! Big thanks to Frankie for your time and a fair and customer first resolution to an unfortunate situation. Appreciate it!
Excellent customer service.
Lovely dresses and such great customer service from Frankie. I bought a dress which was slightly too small and Frankie was friendly and helped me gain a refund and order a larger size within the hour. Very happy!
Clothes were amazing quality and the customer service sorted out my problem so fast and went out of their way for me
customer service went out of their way for me, the clothes were really great quality. and shopping was so fast. Couldn't recommend enough compared to other online clothes shops Quality etc
Do not be fooled by the pictures! Sent back a dress and had to use a store credit since they do not refund, the dress is thin and see through! Never buying from hello molly again and definitely not suggesting them to others!
Awesome customer service! Love the clothes
Love the clothes, super satisfied with these. They help at the drop of a hat! Their products are good quality and affordable prices. I use this his site all the time.
Frankie has been SO lovely to deal with, my transaction so easy. Could not be happier! :)
I wanted to exchange a product that I loved but sadly was too small for me, satisfied with being offered an exchange for a product that did not suit. Thank you Frankie!
Great Service & Great clothes/products
Ive been purchasing from Hello Molly all year and have found the delivery to be extra quick compared to other online shops shipping to WA. And the service is excellent and its very easy to return items and quick to receive your store credit in your account. The quality of their clothes is very good and fit me perfectly, you have to order quick otherwise they sell out of the small size very quick. I also really like the tanning products and sticky bras.
Not even worth rating
The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.
Customer service - Ula
Ula from Hello Molly was amazing! So accommodating and Im very much appreciated for it. She went above and beyond and her friendly service does not go unnoticed, my emails were all responded to within hours or a day! So quick! Customer service and friendliness like this is what every company should be!
- Verified customer
Amazing Customer Service
I am not one to ever write reviews, but Frankie from hellomolly and the DHL company deserves 10 stars combined. I purchased 2 dresses from hellomolly with the expedited shipping for a last minute event. Even with the regular shipping they would've been here on time, but I didn't want to risk it. There was a tracking error and unfortunatley they did not come in time. The women from DHL were informative, kind, sympatic, and followed up with me when I called. I'm not sure how they made it work, but it seemed like they sent my package from OH to CT...with warp speed. I decided to keep one of the dresses for a future event, but wanted to return the other. Being a broke college student I was bummed that I paid for the expedited shipping and had to pay to return it because it didnt come on time.I sent an email to hellomolly explaining my situation in hopes of getting the shipping label fee waived. Within hours I got a delightful and concise email from Frankie part of the Customer Love/Service team stating that it was no problem at all, apologized for the inconvenience and had the shipping label attached. Thank you again for being so kind and helpful, you definitely made a broke/ and stressful college students life much easier!! Best, Taylor, 21
Frankie is fantastic. Very informative & patient.
I received a pair of shoes from hello molly that were not the colour they were advertised as.
Frankie was fast & efficient in offering me a full refund. Makes it a little less annoying with wonderful customer service.
Love love love!!!
I have several long/formal dresses from Hello Molly. They all fit perfectly (which sometimes I panic about ordering on line and being really tall) but I have never had an issue with these dresses and they are amazing quality! Maggie from Customer Love is amazing and solved my query in one email, which allowed me to purchase another two dresses! Do yourself a favour ladies... get on it!
Overpriced bad quality clothes
Made a $400+ order on Hellomolly, I was so excited to receive my items however when I got them and pulled them out of the bag my heart sank. The fabric of the clothing felt so cheap and nasty- definitely does not deserve the $60-$80 price tag (I can only compare it to shein or zaful quality clothes).
Will not be ordering from these guys again which is such a shame because the items look fabulous on their website but sadly do not live up to expectation in real life.
So in love with Hello Molly!
There’s such gorgeous styles, prints & designs. I live in their playsuits! They’re so pretty, feminine & elegant. It’s so easy to return if you’re not quite happy & pick another. LOVE them!
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Questions & Answers
I was wondering if your going to restock the "We May Never Know" black dress in a size small anytime soon?
Hello M.Hello Molly
Hi Julia, we don't expect to restock the We May Never Know Dress until early February. Apologies for any inconvenience xo
Hi! Will you be restocking Two Worlds One Heart maxi dress rose gold in xs anytime soon?
Hello M.Hello Molly
Hi Natalie, we don't have a set restock date for the maxi at the moment. xo
Hi, when will the Keep your eyes on me dress in white be restocked in size xs?
Hello M.Hello Molly
Hi Genna, we don't expect to restock the Keep Your Eyes On Me Dress at this time. For further assistance please contact email@example.com :) x
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