- Sign in
- Write a review
Hello Molly
Reviewer Photos & Videos
- 3 reviews
Poorly made, cheap looking, sizes are way off and products don't look like their photos.
Firstly, their "no refunds" policy is illegal. It breaks Australian Consumer Law to even put that on your website, let alone try to enforce it. You can find this information here (also on the ACCC and lawpath websites): https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/no-refund-signs
I recently purchased 2 items and was so disappointed when I received them. The "Dangerous Love Mini Skirt" looks nothing like it's picture, it's a totally different colour. The zippers are cheap looking and look like they'll ...
Read moreeasily break, the skirt looks like it's made from a shiny plastic. It looks like it's worth about $30 max, not the $79 they're selling it for. The photos on the website/socials are clearly enhanced in photoshop. Check out the photo of what I ordered VS what I received. The "Not that easy bodysuit" was an even bigger let down. Firstly, the sizing is so off it's ridiculous. I am an Australian size 10, but I still ordered this in a Medium just to be safe. I am 5'8 and as this is a body suit, it was too short to actually get into, i doubt it would be comfortable for anyone over 5'2. I couldn't get the zipper at the back closed over my bust either. I would have had to return it for a size XL which is just insane (my partner jokingly said "was it made for a child?"). I tried to do this, but they were out of stock so just refunded me. This product also looked really cheap and had threads hanging off it.So happy!
Thank you Holly!
I just ordered a few items this morning and only just realized that Hello Molly only gives store credit. I was so afraid and almost got a heart attack! But Holly came back to me super super quick and calmed me down. I'm so happy! Now I really can't wait for my package to arrive xx
Hi Jana, Thanks so much for the glowing review! We are so glad to hear you have had a great experience with Holly. Please don't hesitate to get in touch if we can ever help you with anything! xo
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 1 like
Bad range of sizes
Really disappointed every time I would click on a dress I really liked and saw it would only go up to a size 12. I'm a size 14, and I don't understand a modern online clothing company not accommodating sizes up to 14, it's not even a plus size. When I did find a dress with an "XL" option it's sold out.
Hi Kristy, We are sorry to hear about your disappointment. At this stage, Hello Molly offers sizes XS to XL! If any interested items are out of stock, let our team know at info@hellomolly.com and they...
Read more can sign you up for a restock and provide you with an estimated date for restocking :) xoBut almost all of the dresses I clicked on, did not offer an XL option
First and last time buying from here! Should've read reviews first
Firstly, i bought a dress for a very special occasion and to me, was the perfect dress in what i saw in the photos. It arrived and i didn't even have to take it out the bag to notice how bad the quality was. Manufacturer tag and label was still attached and looked tacky. Sizing was completely off and did not fit. Distraught and frustrated, returned it, had to pay for a return which is ridiculous, for them to give me a credit for the full amount. I do not need a $99 credit because i don't want to shop from here again. I'll just be disappointed a...
Read moregain. I emailed their customer service with a very detailed email because i had made my purchase through Afterpay and the response i got back was honestly not good enough. Looked like a default template message that directed me to just read through the returns policy, which i already had and stated that in my email. Not much care gone into their customer care. I work in retail and when a customer is not happy, we make sure we give them what they want.Hi There, We are sorry to hear about your disappointment. Please email info@hellomolly.com with your order number and let our customer service team know you have been in touch via here and they will b...
Read moree able to assist you in organising a refund instead :) xoFind out how Hello Molly compares to other Footwear Shops & Brands
Know better, choose better.
Postage time
How long did postage take. I ordered a dress and really need it here in 3 days I’m in south Australia
Hi Lovely, We ship out all our orders within Australia with Express Shipping which can arrive within 2-3 business days! Please note these are estimated delivery dates and there can be delays with cour...
Read moreiers that we have no control over. Please take a look further at our shipping page here: https://au.hellomolly.com/pages/shipping :) xoHello and thank you for ur reply. I really hope it here by Thursday
Thanks again
The reviewer stated that an incentive was offered for this review
My first and last shopping with Hello Molly
Very disappointed. Quality of the dress i received was very poor, stitched around the side was all wavy and not in straight line. Dress was too short. I had to pay delivery to return the item. I dont want to buy anything else. I need a refund not store credit. I called and customer service was so poor and dont want to refund me.
Hi Cheryl, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund :) xo
- 2 reviews
- Verified
Not like the picture!
Okay dress for the price however the colours shown on the website image are alot brighter than the item itself (as you'll see in the pictures) so I was very disappointed. Also not happy that I need to pay to return a poorly advertised item with no refund, only credit given. I'm not sure I want to buy anything else in a case the same thing happens. First and last time shopper here I think.
Hi Lovely, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund instead of credit :) xo
- 2 reviews
Arrived damaged and incredibly poor quality
This is my first time ordering from Hello Molly and it will also be my last! There is a massive thread that is hanging at the back of the dress that has caused a large and obvious pull in the fabric. If I were to cut or try to remove it, I can see that it will leave a huge hole. Also, the dress is meant to be covered in sequins, but when I pulled it out of the bag today, way too many sequins fell off it and there are small patches on the dress without sequins now. This is honestly the worst quality and most damaged item of clothing I’ve ever or...
Read moredered. Stay away from this store! And they seem to only offer refunds when you complain, on their website it says that they do exchanges and store credit. I don’t want either of those things because of the poor quality, I want a refund. And the other terrible thing is that they expect you to pay for your return when you’re getting a refund. How ridiculous? I’d rather just throw this out than have to waste fuel by driving to the post office and paying for a return that I shouldn’t have to! I was meant to wear this dress this weekend and now I have nothing! Incredibly disappointed and dissatisfied.Hi Krystal, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund back to your original payment method instead :) xo
Ok. Good service but poor quality
It was easy enough to order and return products but the quality I received felt quite cheap and fragile. I am hesitant to purchase another product but I got credit for the last product I returned. Guess I will give them one more go but I'm not confident based on the last purchase
Hi Lovely, We are sorry to hear about your disappointment. We certainly don't want any customers to be disappointed and that's why our customer care team is always happy to help! If you have any furth...
Read moreer issues, please contact our team at info@hellomolly.com xxFind out how Hello Molly compares to other Footwear Shops & Brands
Know better, choose better.
Terrible. First and last time shopping here.
I am so upset and disgusted at the fact I have just learnt that I do not get my money back from your site... this is not at all clear, and nothing I ordered fitted me at all, neither sizing up or my regular size. The clothing was also poor quality, with some zippers not working and the clothes felt cheap and not like the look on the website.
I've just reviewed your site to warn others.
I will be following up with the ACCC as there is nothing I can do with the store credit. First time shopping with hello molly and never again. So unethi...
Read morecal. Please can you refund my money as this is money I was counting on for rent this month. It's over $1000 and I had no way of knowing what would fit. Your size charts were not accurate at all. Attached is my review. I see there are others like it, some have been given a full refund which I hope you will do here. Shame on you doing this to people during the pandemic, when we are all struggling to make ends meet and staying home due to having covid, and trying to keep others safe. I've been sick since the start of December so this was my only way to shop. I feel so scammed.Hi Ciara, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you in organising a refund for you instead. xx
- 5 reviews
- 1 like
Disappointing Service and Products
Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.
Hi Macie, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your return. I...
Read moref you would prefer a refund, we can absolutely arrange this for you instead xxWell funny you say this now, I wrote on my returns form a small complaint and that I would’ve preferred it. But your employees obviously just don’t care enough to consider taking it to higher up manag...
Read moreement. I’ve previously sent emails for them to just be ignored anyway.Hi Lovely, can you please let us know your email address or order number so we can take this further to our Customer Service Supervisor? xo
Just perfect for the occasion
The dress was absolutely as i thought it would be, i am 70kg and 5f 8" purchased a large, fitted perfect. Wore it to a wedding
great quality, beautiful colour, got loads of comments .
Hi Michele, Thanks so much for the glowing review! We are so glad to hear you have had a great experience. Please don't hesitate to get in touch if we can ever help you with anything! xo
Find out how Hello Molly compares to other Footwear Shops & Brands
Know better, choose better.
0 stars - Extremely disappointing
I purchased a gorgeous dress from Hello Molly and was so excited to wear it. I ensured I purchased it well and truly before I needed it to allow for shipping delays. Once I received the dress, I opened the package and immediately saw an orange mark on the front of the sky blue dress - it appears like a rust mark. I contacted the customer service team where I was offered a refund, or reimbursement for costs to have the dress repaired up to $20. Unfortunately, it's not a simple fix to replace the part of the dress or to find perfectly matching ma...
Read moreterials to do so. I was so in love with the dress, it fit beautifully. Hello Molly refuse to provide replacements, so I organised a refund for the dress and REPURCHASED the dress as I needed it urgently and loved it so much. I received the second dress, opened the package and lo and behold ANOTHER rust mark! I am so disappointed with this outcome. The dress is so beautiful, but ruined by this bright orange mark. I'm frustrated that they wouldn't replace the item once I had returned it. Now I am out of pocket the cost of two dresses, I have two dresses to return and nothing to wear tomorrow. I contacted them for a second time regarding the dress, requesting someone inspect the dress before I consider purchasing it a third time and all I received was a copy and paste email exactly the same as the first, telling me I can get it repaired or return it. I'm truly appalled by the service and the products provided. I definitely will not shop here again and would advise everyone to steer clear of this company. They have total disregard for their customers and have done nothing to assist me, despite me giving them an opportunity to fix their error multiple times.Hi Courtney, We are so sorry to hear about your experience and that this has happened more than once. We certainly don't want any customers to be disappointed and that's why our customer care team is ...
Read moreable to help. If you could please let us know your email address and we can further provide you with options moving forward :) xoGoes to show your level of care. My name isn't Riley.
cheap quality material
Misleading/false advertising. The photos on the website and price range appear to paint a picture of quality however this is not the case. My dress arrived in the mail and the material is extremely thin, cheaply made with visible loose threads jutting out here and there.. Would not recommend this company. It is as if i bought this item from a flea market. I wont be surprised if the dress falls apart after a wash.
Summary: Spent $85 including shipping on a dress, but the quality is not up to standard. It is more of a $15 dress.
Hi Riley, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your return. I...
Read moref you would prefer a refund, we can absolutely arrange this for you instead xx- 2 reviews
- 1 like
- Verified
If I could rate Hello Molly lower I would, do not buy from them!
I genuinely thought my prayers were answered when I found hello molly and noticed that I could have my order delivered within days (which is what I needed as I had nothing to wear for a party). I ordered three dresses (and stupidly thought I was safe on the quality front as what sane store would charge that amount for crap), when they arrived all three were of truly horrifyingly cheap quality (if you order off this site you may as well be ordering off wish as it’s the same quality and at least you know if it turns out to be awful you haven’t sp...
Read moreent that much). One even looked next to nothing like the one on the site and I can only imagine they either made some insane adjustments or had a good quality one made for the shoot then started production on a cheap knockoff version to sell. I contacted customer service and was happy to get a reply very soon after despite it being a weekend…that is until I realised the customer service representative clearly didn’t read my email as I talked about the quality of the material and clothing being cheap and of unacceptable quality for the price point and she just asked for a picture of the fault (like should I take a picture of the whole darn dress I don’t know what she was expecting). Additionally she included EMOJIS (I wish I was joking) including a happy face and sad face when dealing with a customer that was clearly unhappy, please don’t respond to complaints the same way you would market on Instagram, not appropriate. I replied to her email to clarify and it has now been three days with no response, I wasn’t going to post a review if I could get this handled and get my money back (no store credit) but it appears the only way to get a reply or any action taken is to make it public. So essentially if you’re thinking of buying here, don’t, save yourself the trouble and go to a site that would offer you a refund to your payment method if things go south.Hi Lovely, We are sorry to hear about your disappointment. We certainly don't want any customers to be disappointed and that's why our customer care team is always happy to help! I can see that our te...
Read moream has been in touch with you today moving forward with this issue for you :) xoYes, thank you, it is now being resolved and I am getting refunded to my payment method which is very much appreciated.
Questions & Answers
hello!! when will your dine and dash blue or pink xs go back in stock?? i need it before may 20th.
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi do you know when the GIRLS GETTING IN TROUBLE DRESS WHITE will be restocked in sizes small or medium? I would love it for my college graduation. I signed up for the email notification just wondering if you had a set date??
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hi! will you guys be restocking the espionage dress in blue?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Get an answer from our members and Hello Molly representatives
Details
Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $50.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Type of Footwear Offered | Casual & Dress Shoes |
Clothing Type | General / Everyday and Swimwear |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Kristy, We are sorry to hear about your disappointment. Please email info@hellomolly.com with your order number and let our customer service team know you have been in touch via here and they will ...
Read morebe able to assist you in organising a refund instead :) xo