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Hello Molly

Hello Molly

4.4 from 488 reviews

Reviews

(383)
(29)
(14)
(10)
(52)
  • Product Quality
    4.7 (128)
  • Return Claim MadeYes (38) · No (99)
  • Sizing True to size (112) · Slightly small (14) · Slightly large (10) · Very small (4) · Very large (1)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Shipping
    4.7 (118)

Reviewer Photos & Videos

  • More

Amazing customer service

published

Very quick response and super helpful, would not hesitate to purchase from you guys again! They assisted me even though it was outside of their usual policy. Hello molly is awesome

Product Quality
Shipping
Return Claim MadeNo
Product Appearance As advertised
See all answers

Extremely helpful

published

A dress I order had a wee hole in it and I emailed hello molly (Frankie was helping me) and they were extremely helpful and so kind with the whole process. Replied very quickly with a few options to solve my problem. made it super easy.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Emerson! Sorry to hear that you received a faulty dress! Hopefully your next experience is smooth from the beginning :) xo

Danielle

DaniellePerth, WA

Great customer service

published

I received a jumpsuit which had a couple of faults. I got in contact with hello molly and they responded promptly, and provided several options to resolve the issue. Very happy!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Danielle, thanks for the fantastic review! Glad to hear we were able to turn your situation into a positive experience :) xo

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May.W

May.WSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Worst ever

published

Never again. A worst experience.
And they only offer store credit for refunds!! Love their money!!

All the 5 star would be from people paid to do so because people check reviews. Don’t be fooled by them, they’re not real!

Product Appearance Not as advertised
1 comment
Hello Molly
Hello M.Hello Molly
Jess

JessHunter Region, NSW

TOP SERVICE!

published

I purchased from Hello Molly for the first time and received a faulty item. They were fast and efficient in resolving the issue and I honestly couldn’t be happier with Frankie from Customer Service who helped me. I will definitely continue shopping here and would recommend it to anyone who needs something pretty to wear with fast shipping, easy navigation around their site and incredible service if needed.

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
Bella L

Bella LSydney

  • 5 reviews

Lovely clothes and customer service

published

Extensive range of clothes to choose from for any occasion! Love pretty much all their items and they tend to fit perfect every time. I did have an issue where one of the dresses I ordered did not get delivered but Frankie from customer service kindly provided me with a prompt refund and a 15% discount for a future purchase!

Shipping
Sizing True to size
Product Appearance As advertised
Amy

AmyDunlop 2615, ACT

My go to online store!!

published

I love Hello Molly. It is the only online clothing store where I have had success with loving the items I receive. Clothing is excellent quality. Returns are super easy I initially didn't like the store credit policy but I dont mind now as I know I will be ordering again. Postage is super quick too with excellent customer service always.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

What an incredible review! Thanks so much, Amy :) We love having you as a customer xo

Daniella H.

Daniella H.Sydney, NSW

White summer must have dress

published

I’ve been searching for a white dress that isn’t see-through, fits well and you can wear again and again and this dress does exactly that! I’d fully recommend it to any of my girlfriends

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Daniella, thanks for the fantastic review! Can't wait to have you shop with us again soon xo

Gab

Gab

  • 2 reviews

Maggie from customer service is a gem X

published

Bought two items, one was amazing, the other not so flattering. They arrived very early.
I returned the second item with ease. Great service from the girls, highly recommended from me. Thanks team!

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Gab, thanks for taking the time to share your experience! Don't hesitate to get in touch if you need anything else xo

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Great customer service!

published

Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.

Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
1 comment
Hello Molly
Hello M.Hello Molly

Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3

Excellent Support Service

published

Great service provided by the Hello Molly team. I bought a dress that arrived within a day or two. Unfortunately I had to return it as it didn't fit. I contacted the support team who were very helpful in ensuring I received my store credit! Thank you guys!

Product Quality
Shipping
Sizing Slightly large
1 comment
Hello Molly
Hello M.Hello Molly

Hi Aoife, thanks for your great review! Glad to hear your order and return were a smooth process! Looking forward to having you shop with us again soon :) x

  • Verified customer

Great customer service by Ula at Hello Molly!

published

I recently ordered a dress from this site that I LOVED but came to realize that it arrived with a stain on it. Ula made a bummer situation not seem so bad! She was super helpful, responded quickly and made sure to check into everything for me to make the process as easy as possible to get the dress returned as reordered. Thank you Ula! Your great customer service does not go unappreciated.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Shirin, we're so sorry that you received a stained item but glad to hear that Ula was able to turn the situation around!! Hopefully your next experience is much more smooth :) xo

  • Verified customer

Maggie is great

published

She was able to resolve my problem with the refund and she was fast at responding to my email. She was also very professional and very patient with me. Great customer service.

1 comment
Hello Molly
Hello M.Hello Molly

Hi Angela, thanks so much for your review! Glad to hear Maggie was able to resolve your issue :) xo

maddie

maddieGreater Melbourne (Outer), VIC

  • 3 reviews

Wonderful service and so fast!

published

Frankie is amazing she helped me with a store credit to order the right size I needed! Very fast and friendly service couldn’t be happier with how easy this was!

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
Bri

BriWestern District, VIC

Customer Service- Frankie- exceptional!

published

Had an issue with my online order. Frankie from customer service helped me with everything and was so quick replying to all my concerns. Very appreciative and great customer service. Thanks Frankie

Return Claim MadeYes
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Speedy service

published

Frankie was a great help with issuing a refund due to faulty product. Handled swiftly Despite being an online store!
As this was a concern of mine when purchasing online.

Return Claim MadeYes
Sizing Slightly large
1 comment
Hello Molly
Hello M.Hello Molly

Hi Heidi! So sorry to hear that you received a faulty item but so glad that Frankie was able to resolve this for you :) xo

Laura J

Laura JCentral Queensland, QLD

Great customer service!

published

I contacted Hello Molly with a question about an order I had placed, I was nervous my item wasn't going to arrive in time for the event I purchased it for as I hadn't seen any tracking information, but a lovely customer service rep named Maggie helped me out and put my mind at ease by following up for me and making sure I had the right tracking information. She was super helpful and friendly!

Shipping
Return Claim MadeNo
1 comment
Hello Molly
Hello M.Hello Molly

Hi Laura, thanks for taking the time to leave your review! So glad to hear how helpful Maggie was :) Looking forward to having you shop with us again soon x

Amazing Customer Service

published

Hello Molly was more than accomodating when I tried to cancel my order but it was already too late. Frankie from the customer care team offered me a refund and sent me a pre-paid Australia Post return label so it was super easy to return my dress! Wish all online stores were this awesome.

Shipping
Return Claim MadeYes
1 comment
Hello Molly
Hello M.Hello Molly

Hi Aga, thanks for the lovely review :) We're always happy to help xo

Nikki

NikkiGreater Melbourne (Outer), VIC

  • 3 reviews

amazing customer service! Great to deal with!! Very happy

published

Would buy over and over again! Customer service went above and beyond when I had purchase the wrong size to get an outfit to me for an event! PERFECT! I recommend to anyone!

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Thanks, Nikki! It's really made our day to hear how much you love Hello Molly <3 xo

Jade

JadePerth, WA

Amazing customer service

published

Although the dress I ordered was too big and I had to return the customer service was great. The staff member Frankie was very polite and immediately took action to deliver a refund for my dress. Very quick reply and lovely interaction.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Thanks for the fantastic review, Jade! So glad to hear about your great experience x

Page 1 of 25

Questions & Answers

Brianna F.

Brianna F.asked

When will the "Dirty Work Playsuit" in be restocked?

1 answer
Hello Molly
Hello M.Hello Molly

Hi Brianna, unfortunately we don't have a restock date for the Dirty Work Playsuit at this time xo

LilyHayw

LilyHaywasked

Hi! I was wondering when or if a M or L will be restocked for the Sky Child Maxi Dress in the colour Rose?? was hoping to purchase for a wedding in a few months xoxo

1 answer
Hello Molly
Hello M.Hello Molly

Hi LilyHayw! We are currently expecting to restock the Sky Child Maxi in about 4 weeks :) xo

maggie p

maggie pasked

Will you be restocking the I read you dress light blue in an xs any time soon?

1 answer
Hello Molly
Hello M.Hello Molly

Hi Maggie, at this time we don't expect to restock the I Read You Dress. I'll have to recommend finding an alternative x

Get an answer from our members and Hello Molly representatives

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