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Hello Molly

Hello Molly

4.4 from 498 reviews · View Statistics

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Mira Z.

Mira Z.Perth, WA

  • 2 reviews

Wrong address by them

published

Holly Molly sent my items to the wrong address. No tax invoice for me to follow up. Very incompetent. Not trustworthy at all. Very disappointed. Not good at all. Never

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Hello Molly
Hello M.Hello Molly

Hi Mira, thanks for taking the time to leave your review! Apologies, we see you did not indicate the order was going to the wrong address in your initial email so we are now investigating this and will get back to you via email shortly :) xo

AVOID THIS STORE

published

I would caution you before purchasing items from this store, particularly if you are making a large order. The store's returns policy is extremely unfair. They do not offer any refunds (only store credit which expires after 12 months) and you have to pay for returns. Considering that the quality and sizing of their products is very inconsistent, this means that it is likely you will be required to return items, and the cost adds up (especially if you have had to do it 8/9 times like me).
Stick to The Iconic, Princess Polly or ASOS - it is a much better customer experience.

Product Quality
Incentivised ReviewNo
Product AppearanceNot as advertised
1 comment
Hello Molly
Hello M.Hello Molly
Charli R.

Charli R.

  • 12 reviews
  • 6 likes
  • Verified customer

Great quality great choice

published

These dresses are so well priced. They aren’t cheap quality. Always impressed with the products (I’ve been shopping here for a year) and love the next day delivery (I’m in a CBD). Always impressed

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Charli, thanks for taking the time to leave your lovely review :) We look forward to having you shop with us again soon xo

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Great customer service AND products

published

Frankie made my return process so quick and easy. A couple of items did not work out for me and I was offered a store refund. I emailed staying I'd prefer a refund to the card I paid with, and Frankie was very efficient in resolving my concern. I love the quality and style of everything I've ordered from Hello Molly, and I will definitely be ordering more now that I know the customer service is very quick in resolving issues when they come up. Thank you!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Thanks Amber! We look forward to having you shop with us again soon xo

  • Verified customer

Quick Service with a Side of No Way!

published

My daughter is shopping for cute dresses for college. After purchasing many, I returned some because they were too big. Time passed, so I reached out to @Maggie at Hello Molly through email. Maggie utilized patience and was time efficient in providing me with information and the store credit I wanted. I gotta admit, I made some mistakes in my return process. Maggie was so sweet about my mistakes and provided my daughter a % off code too. - no way !!! No one is that kind anymore. Hello Molly, please know Maggie goes the extra yard and provides an incredible customer experience. Please do what it takes to grow her in your company. We are beyond thrilled !!
Thank you Maggie,
Cari

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Cari! Thanks so much for the glowing review! Maggie is definitely a gem :) Please don't hesitate to get in touch if we can ever help you with anything xo

Faulty dress

published

My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly
Katie Gowan

Katie GowanGreater Melbourne (Outer), VIC

  • 3 reviews

Gift keeps on giving pink dress

published

This was my first time buying a dress online and I am very happy with the product. It looks really good in person, even better then it did in the photos. I’m gonna buy from Hellomolly again and soon, also this might not happen to you but wow the deliver was fast.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Katie! Thanks for sharing your experience with us! So glad to hear how much you love your new dress :) Can't wait to have you shop with us again soon x

Lynne Lau

Lynne LauGold Coast

The best awesome 5 star customer service

published

Had a little problem with my purchase, FRANKIE was AWESOME help.
This was by far the BEST customer service, to actually speak to somebody, who was understanding and quick to fix my concern.
A message to the HELLO MOLLY BOSS don't let Frankie go, what an asset to have someone like this working for you. Cheers Frankie

Incentivised ReviewNo
1 comment
Hello Molly
Hello M.Hello Molly

Thanks, Lynne! Frankie is definitely awesome! Looking forward to having you shop with us again soon xo

Cec Tilburg

Cec TilburgCentral West, NSW

Help with my account

published

I had trouble accessing my account. Frankie was very helpful and patient and responded quickly with me as I am not the most teco savvy person and did it for me at her end to allow me to proceed with my purchase.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Hello Molly
Hello M.Hello Molly

Hi Cec! Sorry to hear you had some tech issues with our website but glad to hear Frankie was able to resolve it quickly for you :) x

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Awesome customer service!!!

published

My CSR, Frankie, was awesome with the quick response concerning an item. My emails were received and responded to very quickly, which was fantastic!! The concern about an item was addressed appropriately, and I was extremely satisfied with how it was handled. Loving this company even more now!! Again, AWESOME!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi KDC, thanks so much for leaving your review :) We're really pleased to hear how satisfied you are with our service! xo

Amazing customer service

published

Very quick response and super helpful, would not hesitate to purchase from you guys again! They assisted me even though it was outside of their usual policy. Hello molly is awesome

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Thanks, Brianna! We appreciate you taking the time to leave your review :) xo

Extremely helpful

published

A dress I order had a wee hole in it and I emailed hello molly (Frankie was helping me) and they were extremely helpful and so kind with the whole process. Replied very quickly with a few options to solve my problem. made it super easy.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Emerson! Sorry to hear that you received a faulty dress! Hopefully your next experience is smooth from the beginning :) xo

Danielle

DaniellePerth, WA

Great customer service

published

I received a jumpsuit which had a couple of faults. I got in contact with hello molly and they responded promptly, and provided several options to resolve the issue. Very happy!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Danielle, thanks for the fantastic review! Glad to hear we were able to turn your situation into a positive experience :) xo

May.W

May.WSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Worst ever

published

Never again. A worst experience.
And they only offer store credit for refunds!! Love their money!!

All the 5 star would be from people paid to do so because people check reviews. Don’t be fooled by them, they’re not real!

Incentivised ReviewNo
Product AppearanceNot as advertised
1 comment
Hello Molly
Hello M.Hello Molly
Jess

JessHunter Region, NSW

TOP SERVICE!

published

I purchased from Hello Molly for the first time and received a faulty item. They were fast and efficient in resolving the issue and I honestly couldn’t be happier with Frankie from Customer Service who helped me. I will definitely continue shopping here and would recommend it to anyone who needs something pretty to wear with fast shipping, easy navigation around their site and incredible service if needed.

Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
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Bella L

Bella LSydney

  • 5 reviews
  • 4 likes

Lovely clothes and customer service

published

Extensive range of clothes to choose from for any occasion! Love pretty much all their items and they tend to fit perfect every time. I did have an issue where one of the dresses I ordered did not get delivered but Frankie from customer service kindly provided me with a prompt refund and a 15% discount for a future purchase!

Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Amy

AmyDunlop 2615, ACT

My go to online store!!

published

I love Hello Molly. It is the only online clothing store where I have had success with loving the items I receive. Clothing is excellent quality. Returns are super easy I initially didn't like the store credit policy but I dont mind now as I know I will be ordering again. Postage is super quick too with excellent customer service always.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

What an incredible review! Thanks so much, Amy :) We love having you as a customer xo

Daniella H.

Daniella H.Sydney, NSW

White summer must have dress

published

I’ve been searching for a white dress that isn’t see-through, fits well and you can wear again and again and this dress does exactly that! I’d fully recommend it to any of my girlfriends

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Daniella, thanks for the fantastic review! Can't wait to have you shop with us again soon xo

Gab

Gab

  • 2 reviews

Maggie from customer service is a gem X

published

Bought two items, one was amazing, the other not so flattering. They arrived very early.
I returned the second item with ease. Great service from the girls, highly recommended from me. Thanks team!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Hi Gab, thanks for taking the time to share your experience! Don't hesitate to get in touch if you need anything else xo

Great customer service!

published

Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.

Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
See all answers
1 comment
Hello Molly
Hello M.Hello Molly

Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3

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Questions & Answers

Br89ke

Br89keasked

Hi, would you have a restock date for the end stage midi dress in khaki size M please? Thankyou

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, Good news! We expect to restock the End Stage Midi Dress in Khaki in mid/late October.
Please subscribe to updates by signing up on through the link below!
https://www.hellomolly.com/end-stage-midi-dress-khaki.html
Let me know if you need anything else xo

Br89ke

Br89keasked

Hi, do you know when the end stage midi dress in khaki size M will be restocked. Thankyou

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, Good news! We expect to restock the End Stage Midi Dress in Khaki in mid/late October.
Please subscribe to updates by signing up on through the link below!
https://www.hellomolly.com/end-stage-midi-dress-khaki.html
Let me know if you need anything else xo

Kamley

Kamleyasked

Hi , I was just wondering if you plan to restock the I heard a rumor dress in black anytime soon, I saw it last night on the website and I went to order the next morning and it was sold out.

1 answer
Hello Molly
Hello M.Hello Molly

Hi Kamley! We expect to restock the I Heard A Rumour Dress Black in the first week of October xo

Get an answer from our members and Hello Molly representatives

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear

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