Overpriced bad quality clothes
Made a $400+ order on Hellomolly, I was so excited to receive my items however when I got them and pulled them out of the bag my heart sank. The fabric of the clothing felt so cheap and nasty- definitely does not deserve the $60-$80 price tag (I can only compare it to shein or zaful quality clothes).
Will not be ordering from these guys again which is such a shame because the items look fabulous on their website but sadly do not live up to expectation in real life.
So in love with Hello Molly!
There’s such gorgeous styles, prints & designs. I live in their playsuits! They’re so pretty, feminine & elegant. It’s so easy to return if you’re not quite happy & pick another. LOVE them!
FALSE ADVERTISING OF PRODUCTS
Not happy Hello Molly.
I purchased a playsuit from hello molly and it was nothing like the picture in colour.
The picture was a beautiful blush pink and the playsuit was and awful light brown.
When I emailed exhaling I felt I did not get what I was expecting I was simply told I was not aloud a refund.
They do not do refunds and I can clearly see why!!! Because there pictures are so edited to make you want to buy the clothes.
WARNING YOU DO NOT GET WHAT YOU PAY FOR....I will be going to consumer affairs I have never had this problem with other online retailers. Also there sizing is tiny. Not made for Australian women. Not happy and bad customer service.
Gwen was so helpful with my refund/exchange for wrong size. Very impressive! Went out of her way to assist. Wanted dress for a wedding on the weekend, she suggested buying new size and then getting refund of wrong size when they received.
Customer service is amazing
Had a faulty item arrive and the customer service was amazing with helping me solve the problem. I didn’t want to send the item back due to being sold out but they compromised to a discount code for my next purchase. Really pleased!!
The reviewer stated that an incentive was offered for this review
Fantastic Customer Service from Gwen
I had issues with my login account for Hello Molly & sent through an email to Customer Service.
I got a response back from Gwen & with her patience and effort with back and forth emails she resolved the issue & got my login details sorted and I was then able to login. Fantastic Customer Service, always responded promptly and went above and beyond to help, which was much appreciated.
Best service ever
Best service ever I recently purchased several dresses from hello molly and I was sooooo happy with how easy the online website was to navigate and purchase from more importantly the customer service was impeccable so prompt and quick to respond to email and enquiry and such a pleasure to deal with. Once I received the items I was even more satisfied the quality was excellent All in all I would and already have purchased more items from hello molly
Would give them more than 5 stars if I could
Great quality clothes and fast shipping. I couldnt ask for any more. I've never had to return anything. And I've been buying off them for over a year now.
Honestly the best company I've ever bought clothes from. I will never go back now that I've found them.
Absolutely love Hello Molly.
Only tip I have is if you are tall like me (I'm 5'11) I would buy a size up to cover the extra length you need.
Even though I'm a size XS or even XXS usually. I will always buy a S. Just to be on the safe side.
Great quality! Small sizes
I bought myself a dress for a friends birthday. The dress looked exactly as it did on the model in real life. However, a bit of a short fit for us tall girls! Be a bit careful what you’re buying if you’re over 5”7.
Service not great and items faulty
I have shopped from this site previously with no issues but recently I ordered a dress from this site. I tried it on and it was faulty. I advised them and they issues a refund which I am yet to still receive. I then went to order another 2 dresses as I am in desperate need of an outfit for a wedding coming up. The order was stuffed up and it was done twice which I then had sorted to where I only had 1 order. I was waiting for a week to receive my tracking number as I was guaranteed express shipping. I never received this and I then emailed. I w...as told there were issues and my order was deemed lost and they gave me the option of either a refund, resent or 120% store credit. At that stage I chose for it to be resent. I then never received anything and asked for a refund to which I am still awaiting a reply. Their phone number seems to be disconnected as I have tried phoning a dozen times and also sent a few emails with no reply. I am needing this refund so I can go and purchase something elsewhere. I am owed a refund for 3 dresses and still nothing. They are apparently having “warehouse issues” but I just feel as if I should get some sort of notice and email advising of the issues and would really like my refunds for these items.
Do No Buy From This Site Anymore.
Im so shocked with how you’re business has all of a sudden turned out, I ordered my items Monday it’s Friday and still no items, sent emails and have heard from friends there is a “warehouse problem” but I don’t understand if there is a problem why not stop you’re orders or display you are having problems and orders will be delayed I’m so so so angry that I haven’t been contacted at all about the where about a of my items and I needed them tomorrow. I’m ticked right off with you’re company and lack of service. Answer my emails and return my money already!
Slowest shipping ever
Recently been purchasing a few things from Hello Molly as I've always had good experience with them back a few months ago however recently their shipping has been ridiculous, ordered on a Monday and they don't ship for almost a whole week, called them up to ask what is going on and they keep giving an excuse about their warehouse and they are working on it but they can't give a date as to WHEN my item will be shipped?? honestly shouldn't take a whole week to ship some items.... this same thing happened not once or twice but three times.... basi...cally they keep using the excuse about their warehouse though I don't see any other bigger online brands with this issue, I would understand if it happens once but three times?? plus they barely reply to my emails unless I call them. Also states that they ship out the same day if ordered before 2 pm however they haven't shipped out my items for almost a whole week. I would give this place zero stars if I could
- Verified customer
Wrote a review but they deleted it to save face
Ordered a dress (“ST LUCIA MIDI DRESS MUSTARD”) and a Star hair clip. I was pretty let down by the quality of both the items, I got these for an event and wasn’t able to wear them and it left me very out of pocket. I am a full time uni student so I don’t really have much money but I thought If I got a nice dress that I can wear to nice events on Afterpay it should be fine, unfortunately the quality and fit was a bit of a let down. The star hair clip doesn’t have any teeth and is pretty cheaply made it doesn’t sit in your hair and just slides do...wn even though my hair is curly (I know slipping hair clips is more common on straight silky hair). The dress fits really oldly even though I’m similar in size to the model and the print was a lot fuller than I thought, I spilt some water on it and the colour came out so now I can’t return it and I can’t ever wash it because the colour will all run off. Just really upset about having to pay $77 for two items I can’t return or ever use. They also got rid of my review so it doesn’t seem like they really want to help me at all.
- Verified customer
Love my new dresses! Customer service is great, very happy I found Hello Molly
I was searching for cute dresses and came across Hello Molly through Pinterest. I didn't even know this gem of an online shop existed! Maybe because I'm shopping from the U.S.
But I am so happy I ordered from them, the dresses are gorgeous! When I contacted customer service with a question, they got back to me very quickly and made sure my package arrived before I was to leave for vacation. I'm a little baffled at some of the experiences a couple of other shoppers had- I can't say enough good things about both, the quality of the dresses and th...
When needing a refund the service was amazing!
Absolutely impressed with the fast reply via email when enquiring if it’s possible to return something for a refund. They have looked after me and I’d definitely recommend this company.
All dresses purchased have been fantastic quality, can’t fault the service.
Sent me a damaged dress not once, but twice
I ordered a dress and when it came it had a defect where the sleeves were uneven. Since the dress fit great, I still wanted it so I sent it back, got store credit and ordered the same dress again. I was sent another damaged dress with the same defect, it was almost like I was sent back the dress I returned to them. I made the decision to still shop with them after the 1st mistake but clearly made a lapse in judgement after nothing was done to ensure I wasn't sent a damaged item a second time. Massive waste of my time going out of my way to go m...ail back the dress when this was completely out of my control (ie. I wasn't returning dress because of change of mind or poor fit etc but because I was sent a faulty product twice). Very frustrating because I usually am quite patient with online stores, but I expressed that I still wanted that dress even though the first one was damaged and despite that, still being sent another damaged dress is frankly ridiculous. I liked your clothing but I can't believe what a massive waste of my time this all was. Never shopping or recommending Hello Molly to anyone. On a lighter note, Kar helped me during both return processes and provided great customer service. I do not blame her for these issues because I understand it's out of control of the customer service team. She did all she could to help me and I do appreciate it.
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again
AMAZING DRESS! GREAT SERVICE
love the material and love how it fits. Apart from the dress being amazing, it was delivered the next day! Love the dress will buy from here again!
- Verified customer
Excellent customer service!
I had a problem with an order and Gwen got everything figured out for me very quickly. They’ve made me more than a first-time customer for sure! I really appreciate their fast response time and their willingness to help!
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Questions & Answers
When will the Fair of Face dress in Wine color restock??? I really need It for a wedding in December.
Hello M.Hello Molly
Hi Kristen, we don't have a restock date for the Fair Of Face Dress at the moment unfortunately x
when will the "Rio vista dress white" xs restock??
Hello M.Hello Molly
Hi Melissa, we don't have a set restock date for the Rio Vista Dress at this time. Apologies for any inconvenience x
|Category||Online Shops, Footwear and Clothing|
|Contact Number||(02) 9017 0300|
|24-Hour Phone Contact||No|
|Online Live Chat||No|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Clothing Type||General / Everyday and Swimwear|
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