Love my new dresses! Customer service is great, very happy I found Hello Molly
I was searching for cute dresses and came across Hello Molly through Pinterest. I didn't even know this gem of an online shop existed! Maybe because I'm shopping from the U.S.
But I am so happy I ordered from them, the dresses are gorgeous! When I contacted customer service with a question, they got back to me very quickly and made sure my package arrived before I was to leave for vacation. I'm a little baffled at some of the experiences a couple of other shoppers had- I can't say enough good things about both, the quality of the dresses and the customer service team.
Really the only thing is that I misjudged Australian vs American sizes a bit and had to exchange one of the dresses because it does not fit. However, that is on me, next time I'll know my converted size -:)
Btw, even from the United States, returns are easy and painless.
When needing a refund the service was amazing!
Absolutely impressed with the fast reply via email when enquiring if it’s possible to return something for a refund. They have looked after me and I’d definitely recommend this company.
All dresses purchased have been fantastic quality, can’t fault the service.
Sent me a damaged dress not once, but twice
I ordered a dress and when it came it had a defect where the sleeves were uneven. Since the dress fit great, I still wanted it so I sent it back, got store credit and ordered the same dress again. I was sent another damaged dress with the same defect, it was almost like I was sent back the dress I returned to them. I made the decision to still shop with them after the 1st mistake but clearly made a lapse in judgement after nothing was done to ensure I wasn't sent a damaged item a second time. Massive waste of my time going out of my way to go mail back the dress when this was completely out of my control (ie. I wasn't returning dress because of change of mind or poor fit etc but because I was sent a faulty product twice). Very frustrating because I usually am quite patient with online stores, but I expressed that I still wanted that dress even though the first one was damaged and despite that, still being sent another damaged dress is frankly ridiculous. I liked your clothing but I can't believe what a massive waste of my time this all was. Never shopping or recommending Hello Molly to anyone. On a lighter note, Kar helped me during both return processes and provided great customer service. I do not blame her for these issues because I understand it's out of control of the customer service team. She did all she could to help me and I do appreciate it.
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again
AMAZING DRESS! GREAT SERVICE
love the material and love how it fits. Apart from the dress being amazing, it was delivered the next day! Love the dress will buy from here again!
Excellent customer service!
I had a problem with an order and Gwen got everything figured out for me very quickly. They’ve made me more than a first-time customer for sure! I really appreciate their fast response time and their willingness to help!
Highly recommended Hello Molly.
Amazing quality , fast delivery , sizing is accurate and customer service is great.
My new favourite place for clothes.
Only downside is they will send me broke with so many choices .
The customer service I received from Gwen was outstanding! Quick responses and always offering ongoing support and assistance was very much appreciated! I was stressing about not getting my dress delivered in time and Gwen took the weight off my shoulders and helped me with ease! Such a lovely person, definitely makes for a great company :) Thanks for all your help Gwen!
Customer Service is Outstanding
I ordered a dress for my wedding shower and changed my mind and wanted to order a different one. Gwen at Hello Molly was so amazing and helped me with returning my dress for the new one and handled everything for me. My showers in two weeks and she took so much stress off my plate! Thank you Gwen!!
A M A Z I N G
I’ve been a member with Hello Molly for 3 years now.
Their product description is on point. By taking into account the fabric (if it has stretch) what size the model is wearing really helped and I also refer to their ‘realistic’ Instagram posts from other customers.
I do a lot of online shopping and with other online stores I encountered already worn garments, faulty, sizing issues and noticed I never experienced any issues when ordering from hello molly.
Their prices are reasonable too.
My latest order was the Shimmer Please Playsuit Bronze - what a beauty!
Can’t wait to shop with this company again on my next event!
Thanks for a great shopping experience. :)
This dress is perfect!
LOVE the fit, so comfortable and perfect for tall girls! I wouldn't hesitate to recommend this dress / store to any one. I've always been so happy with my orders :) thank you !!
Only place I shop from!
I have been ordering from them for the last few years and love this store! I have probably 50 plus items and everything Ive ordered always shows up better then I expected!! Def recommend!! Delivery is fast too!
Amazing customer service
Customer service from Bella was outstanding. Her dedication to quality customer service makes me want to continue shopping here! The range of dresses on Hello Molly is impressive. I didn’t have the best expericne with my order but Bella was able to sort me out and I am forever grateful
Don't understand the hype.
From shopping with The Iconic and ASOS all the time to giving Hello Molly a shot, I have to say I'm a little disappointed. I purchased three dresses in the same size to realise they all had extremely different fits. When trying to return two of the dresses, I realised that returns are only available in store credit. I probably should have checked the return policy before purchasing to avoid purchasing in the first place, but I've been wanting to give their clothes a try for a while so I forgot to check. I always just think this is a shifty move on behalf of retailers and once this store credit is used up I don't think I'll be shopping here again. The quality is also very basic - not terrible, but again, does not live up to the hype, especially for the price you're paying.
excellent customer service!
Their customer service is great! easy to deal with and respond super quickly (Bella in particular!). I buy a lot from Hello Molly, and their clothes are amazing and beautiful!!
I love everything I have ever brought
The dresses are always beautiful and great quality. Delivery and service is outstanding and very quick. Returning anything you don’t require is always very easy and stress free. My go to dress shop
Fantastic all round! The online store is gorgeous and products that arrived are packaged well and amazing quality. Package arrived well within the expected frame of delivery which was lovely!
A dress for every occasion!
Great website, huge variety of styles! Just amazing. Everything is true to size, website is easy to use and shipping is fast and efficient. Highly recommend this website to anyone!
Out of the last 5 dresses I bought i loved 4 one didn’t fit like the picture it shows to much boob
Easy to navigate on the web site, great customer device when I called about a dress out of stock but didn’t offer to let me know when it would be back in.seem to be out of xs a lot of the dresses I loved
Feel like a goddess
Every dress I buy I get comments on and they are so well made! Still have some from years ago I recycle back into my wardrobe. Best part is how often they get new stuff for a shopaholic like me !
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