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Brands Exclusive

Brands Exclusive

3.2 from 889 reviews

Reviews

(310)
(183)
(53)
(47)
(296)


    Cristina Moldovan

    Cristina MoldovanHobart, TAS

    • 2 reviews

    Absent customer service

    published

    Hi,

    I have not received the refund for order 1000_3120928 cancelled by your company. I believe the cost to my credit card was $55 including the shipping fee.

    Also, this is the third time in the past week that I am writing to enquire about why I have not received the $ 231 refund for the orders I have returned from the Mia Tomazzi and Isaco & Kawa campaigns. It is extremely disappointing that so far I have not even received an email to acknowledge my requests for an explanation. I am determined to stop being a customer and contact the ACCC if I do not hear from you within 24 hours. Shame on you!

    Cristina


    Robbed

    RobbedNew South Wales

    OVER A MONTH STILL NO PRODUCT!!

    published

    Purchased (PAID FOR) a fit bit for my husbands birthday over a month ago still have not received delivery and are not getting any replies to my Emails, Fraud, scam artist rip off, will never order from these guys again, they take your money but refuse customer service!

    Why did Brands Exclusive sell out.?

    published

    I see explanation emails were sent to all customers? I did not receive one. Put in an order for my husbands birthday, PayPal cancelled the order as catch did not follow through. Had to buy something last minute. Layout of app is poor quality as are the selection of products. I have deleted the app. Sorry to see Brands go down.

    Manchester/bedding rubbish

    published

    Please tell me why Brands Exclusive is now Catch? Manchester doesn't interest me no more and a lot rubbish on there. Where is the good quality items at amazing price gone to? Not shopping with Catch not worth it...sorry.

    1 comment
    Brands Exclusive
    Ashleigh PitcherBrands Exclusive

    • Verified customer

    No longer a “Quality Brand” I used to purchase Amazing Italian imports from Brands Exclusive.

    published

    Shoes were not true to size. Made in China Not made in Italy as advertised. My order was made online.

    1 comment
    Brands Exclusive
    Ashleigh PitcherBrands Exclusive

    Lost its quality for price

    published

    Ordered black pants that were completely different from what i saw online. They were cheap,ill made and not worth the money. They were made in Poland with no name of company. Im so disappointed. It took for ever to be delivered. Sending messages to see where status of order. Eventually got a reply after opening a case with pay pal. Not worth sending back. Big process and return fee/postage was a lot.
    Never again.

    2 comments
    Brands Exclusive
    Ashleigh PitcherBrands Exclusive
    Mina
    Mina

    bj*

    bj*AU

    • 4 reviews
    • 4 likes

    Not impressed

    published
    1 comment
    Brands Exclusive
    Ashleigh PitcherBrands Exclusive

    Kass

    KassSydney

    • 10 reviews
    • 1 like

    BEWARE BEWARE

    published
    Zerah

    ZerahPerth

    • 2 reviews
    • 2 likes

    Worst experience of a return!

    published
    Anna

    AnnaSydney

    • 4 reviews
    • 10 likes

    Counterfeit designer items sold

    published

    GP

    GPHobart, TAS

    • 20 reviews

    Last time ever buying from Brands Exclusive

    published

    Knock off product received

    published

    If you are thinking of buying a product from this site, please don’t!! I ordered what I believed to be Sheridan sheets & towels from this site. My order took weeks to arrive & when it finally did I received a bad quality knock off product. Do not ever risk buying from this site!!!

    1 comment
    Brands Exclusive
    Ashleigh PitcherBrands Exclusive

    Catch site!

    published

    What is happening with the brands exclusive site? everytime I go to their exclusive brands site it redirects me to the catch site! I can't see my orders and the progression of my orders I recently placed. Why didn't I get any notifications about the page site changes? I am not happy and I want a refund now. Marge

    1 comment
    Brands Exclusive
    Ashleigh PitcherBrands Exclusive

    Crazy sheet size

    published

    I also had an issue with the size of my Queen sheet set. The fitted sheet was fine but the flat sheet was ridiculously short and really long on the sides in addition they sheets smelled terrible. I did complain to brands and they said that I should have read the sheet sizes. One just takes it for granted that a queen ensemble does fit. They did nothing. Very disappointing.

    1 comment
    Brands Exclusive
    SisiliaBrands Exclusive
    wannabeepro

    wannabeeproSydney, NSW

    • 29 reviews
    • 1 like

    No customer notification taken over by Catch of the Day

    published

    This morning I tried to log into Brands Exclusive of which I have a $15 site credit & the Catch of the Day site came up. I tried a couple of times using different internet access sites & the same thing happened. When I logged into the site, all my previous history with Brands Exclusive had disappeared & so had my $15 credit. This is so typical of Brands Exclusive, the arrogance, the lack of notification. I cannot believe that they did not contact their customer base to advise of the changes & provide some form of reassurance that any outstanding credits etc would be guaranteed with the changeover. Luckily I was able to ring the Catch of the Day helpdesk & was assured via email that they would look into the matter.

    1 comment
    Brands Exclusive
    SisiliaBrands Exclusive

    Cancelling pending order before shipping - blockage

    published
    3 comments
    Brands Exclusive
    SisiliaBrands Exclusive
    Jennifer
    Jennifer

    Now I can't even log into my account to see the sheets purchased as it's redirecting me to another site "catch"! I'm going to report you to Asic / fair trading for fraud if you do not get in touch by responding to my private message. Regards

    Brands Exclusive
    SisiliaBrands Exclusive

    Bad sizing of sheets

    published

    I finally received my order after waiting for weeks and emails back and forth, only to find that my "MEGA" king sheets don't fit. Obviously the depth of the mattress is measured , not the length and width, and the flat sheet is ridiculously long. Unhappy customer

    1 comment
    Brands Exclusive
    SisiliaBrands Exclusive

    Where is it why isnt it here??????!!

    published

    My girlfriend purchased bracelets from this fraud company. Brands exclusive are total hoaxters .my girl friend purchased twice at a cost a lot this was on 1st and 4th dec 2017 we still have no parcels and no refund im thinking consumer affairs and marshels should be contacted maybe that will get some action

    1 comment
    Brands Exclusive
    SisiliaBrands Exclusive

    Second thoughts

    published

    Really want to order some dresses but looking at the reviews, can't risk it. hoping to order at some stage in future if the reviews get better.


    • Verified customer

    Faulty Dress

    published
    1 comment
    Brands Exclusive
    SisiliaBrands Exclusive

    Page 1 of 45

    Questions & Answers

    Tarine

    Tarineasked

    I work for a fashion label, we are interested in moving stock on Brands Exclusive.

    Can a representative please contact me.

    No answers

    Janice L.

    Janice L.asked

    I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice

    No answers

    Marilyn

    Marilynasked

    How can I find Flannelette sheets I ordered some 2 years ago? I want to order more. THANK you.

    No answers

    Get an answer from our members and Brands Exclusive representatives

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