Absent customer service
I have not received the refund for order 1000_3120928 cancelled by your company. I believe the cost to my credit card was $55 including the shipping fee.
Also, this is the third time in the past week that I am writing to enquire about why I have not received the $ 231 refund for the orders I have returned from the Mia Tomazzi and Isaco & Kawa campaigns. It is extremely disappointing that so far I have not even received an email to acknowledge my requests for an explanation. I am determined to stop being a customer and contact the ACCC if I do not hear from you within 24 hours. Shame on you!
OVER A MONTH STILL NO PRODUCT!!
Purchased (PAID FOR) a fit bit for my husbands birthday over a month ago still have not received delivery and are not getting any replies to my Emails, Fraud, scam artist rip off, will never order from these guys again, they take your money but refuse customer service!
Why did Brands Exclusive sell out.?
I see explanation emails were sent to all customers? I did not receive one. Put in an order for my husbands birthday, PayPal cancelled the order as catch did not follow through. Had to buy something last minute. Layout of app is poor quality as are the selection of products. I have deleted the app. Sorry to see Brands go down.
Lost its quality for price
Ordered black pants that were completely different from what i saw online. They were cheap,ill made and not worth the money. They were made in Poland with no name of company. Im so disappointed. It took for ever to be delivered. Sending messages to see where status of order. Eventually got a reply after opening a case with pay pal. Not worth sending back. Big process and return fee/postage was a lot.
I used to be a fan of Brands exclusive and have purchased quite a few items over the years without incident. Until 'Catch Group' took over....they sent me an email offering 25% off my next purchase, saying that it would be automatically applied to my next purchase as long as I was signed in.
To cut a long story short, after many emails and phone calls, simply trying to redeem an offer that they voluntarily sent me, I have given up. Their customer service reps do not understand simple mathematics, have no people skills, and have no authority t...
I bought a Bonahille dress through Deals.com.au. (should have read reviews here before hand) and it was way too small. After a lot of emails and threats with Deals as they were not interested in refunding, they said to return it, they emailed a tracking label for free postage to Brands Exclusive, the dress was originally sent from Brands Exclusive. Deals offered a credit which was not good enough, I wanted a refund as I never want to buy anything from them again. I contacted Paypal for the refund, sent the tracking number which showed deliv...ered, also the emails to and from Deals also mentioning Brands Exclusive. Paypal have rejected my dispute as the tracking number had Brands Exclusive on it not Deals. My advice be very careful as these are very slippery companies and know how to work Paypal.
Worst experience of a return!
Purchased a pair of wedge style shoes ‘maya McQueen’ online at Brands Exclusive in November 2017. They were faulty with the strap not fitting into the latch and grating onto it so scratching the leather/detail on sides. Took photos promptly as they have a strict return period. Reviews keep saying they sell seconds, I believe this now after receiving these shoes as they were visibly scratched when I received them (either as seconds or others trying to put the strap into the clasp). Disappointed!
If you buy something - be sure you’ll want to k...eep it, a nightmare to return it as I learnt. Contacted customer service, no response or reply. No contact phone number either. Took several frustrated attempts and finally a reply back. They didn’t even know how to organise a return. Finally BE had to get the outside company to organise a courier to pick the parcel up. I keep receiving an email from ‘[name removed]’ that they are looking into the matter and will keep me posted. That the company is investigating it. What’s there to investigate I sent photos of clearly damaged goods. If you went back to Myer or to Iconic (online) with these shoes they would refund them straight away (but you’d notice it in the store at Myer or Iconic who is purely online would say send it back for a refund, should be pretty simple process. Anyway we are now a week away from March and no refund. Think BE want to be greedy as they don’t want to ‘refund’ the customer but instead provide a credit note to spend more money with them. In this case they should of actually offered that but a ‘credit note’ was never once offered to help the situation. No instead my money is sitting in someone else’s bank account making them interest - seriously luck it wasn’t hundreds of dollars!! What a joke. So much better online shopping experiences than with BE (their delivery is so slow also) in a global internet shopping economy this customer service will surely lead to their demise as customers will cease to exist. Don’t bother wasting your time shopping online at BE all the reviews on here are spot on!
Counterfeit designer items sold
Purchased Versace silk scarf for around $150 and it turned out to be a fake one. I know that particular style of scarf and the finish on it. The fake I received had unsightly machine overlock stitching instead of the hand rolled edge, colours were slightly off and the labels were attached differently to what you see on an authentic scarf. There were no paper tags with style code.
Customer service denied it was fake and said it was up to the customer to prove the item was different to what was described. The sale page for that scarf was removed...
Last time ever buying from Brands Exclusive
Well that's it now, I'm deleting the app and not ever bothering to buy from BE again. I have had nothing but crappy products and bad service, and now after reading all these other reviews I'm at least not feeling alone. For about the 12th time, I just received a product that is CLEARLY a second or a customer returned refurb, which was not sold as such, and really not much cheaper than anywhere else online. I have had this argument several times int he past with their customer service who repeatedly argue that they don't sell seconds. It is clea...rly absolute bullsh*t and for them to argue with you that they don't when you're staring at a product with a (crappy) repair is beyond insulting.I've bought dresses that had stitched repairs in places that I've later found, or in one case was right there in the MIDDLE of the garment for all to see. I've bought things that are known to be good brands of kitchenware that had faults in the glaze or lids that didn't fit properly (Noritake you buy anywhere else generally doesn't have those problems!). Everything they sell is cast off seconds rubbish from manufacturers, which would be fine IF THEY STATED SO and you knew what you were buying. Now that they've obviously been taken over by Catch I can't even see the account history for the last purchase I made in December! That's it for me, I'm out. App's deleted, they can honestly take a flying jump.
Knock off product received
If you are thinking of buying a product from this site, please don’t!! I ordered what I believed to be Sheridan sheets & towels from this site. My order took weeks to arrive & when it finally did I received a bad quality knock off product. Do not ever risk buying from this site!!!
What is happening with the brands exclusive site? everytime I go to their exclusive brands site it redirects me to the catch site! I can't see my orders and the progression of my orders I recently placed. Why didn't I get any notifications about the page site changes? I am not happy and I want a refund now. Marge
Crazy sheet size
I also had an issue with the size of my Queen sheet set. The fitted sheet was fine but the flat sheet was ridiculously short and really long on the sides in addition they sheets smelled terrible. I did complain to brands and they said that I should have read the sheet sizes. One just takes it for granted that a queen ensemble does fit. They did nothing. Very disappointing.
No customer notification taken over by Catch of the Day
This morning I tried to log into Brands Exclusive of which I have a $15 site credit & the Catch of the Day site came up. I tried a couple of times using different internet access sites & the same thing happened. When I logged into the site, all my previous history with Brands Exclusive had disappeared & so had my $15 credit. This is so typical of Brands Exclusive, the arrogance, the lack of notification. I cannot believe that they did not contact their customer base to advise of the changes & provide some form of reassurance that any outstanding credits etc would be guaranteed with the changeover. Luckily I was able to ring the Catch of the Day helpdesk & was assured via email that they would look into the matter.
Cancelling pending order before shipping - blockage
The disclaimer says:
"An order can be cancelled as long as the sales event is still live. Occasionally orders will be shipped out before a sale ends, and will no longer be available to cancel in this case. Once the event has finished, an order cannot be cancelled. The cancellation will be processed within 24 hours and you will receive a confirmation email."
I have bought Sheraton sheets thinking they are Sheridan and want to cancel. These sheets were not advertised as shipping immediately, the sale is still on, purchased on a Monday, acce...ssed account on Tuesday, I have gone into my orders and am unable to cancel. The status is pending and the product has been requested from supplier. There is no phone number to call and cancel. The online enquiry I lodged says response within 48 hours. I am trying to spare myself having to receive and return the goods and pay a further shipping cost. Will update this again if not successfully resolved. I have bought good products from brands exclusive and have made a genuine mistake which I hope to have rectified with a full refund to my credit card before shipping occurs...
Bad sizing of sheets
I finally received my order after waiting for weeks and emails back and forth, only to find that my "MEGA" king sheets don't fit. Obviously the depth of the mattress is measured , not the length and width, and the flat sheet is ridiculously long. Unhappy customer
Where is it why isnt it here??????!!
My girlfriend purchased bracelets from this fraud company. Brands exclusive are total hoaxters .my girl friend purchased twice at a cost a lot this was on 1st and 4th dec 2017 we still have no parcels and no refund im thinking consumer affairs and marshels should be contacted maybe that will get some action
- Verified customer
I have had problems with BE in the past, one where my item never arrived and I received a store credit-even though I would have preferred the item. Another where I purchased an item that was completely different to what I received!
Now I’ve purchased a dress for $195, which retails around $600 and it a reputable brand name. I thought being this brand the dress would be up to their normal standard, upon trying on the dress it’s clear to see that dress is faulty!!! It gathers along almost every seam and has gaping holes in the lace.
Questions & Answers
I work for a fashion label, we are interested in moving stock on Brands Exclusive.
Can a representative please contact me.
I have been a member of Bransexclusive for years and am now being flipped to Catch when I log in to buy something. Is Catch now under the Brandsexclusive brand or the other way around. Would you please advise as I have previously asked this question. A private Email reply would be appreciated. Cheers Janice
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