Breville Dynamic Duo BEP920BSS (Brushed Stainless Steel)
VerifiedMPN: BEP920BSS22 reviews
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This Machine has been going strong for over 5 years now with no issues. Doing the usual maintenance and cleaning and its still working like its brand new. It has decent enough features and it's always nice being able to instantly steam the milk during or right after pulling a shot. If you're a DIYer you can also implement quite a few mods to give… Read more
it even more features and functions. For the price this is an excellent machine. Whether this is the best option now in 2025 - probably not but if you do get it know that this coffee machine can pull excellent shots when paired with a more capable grinder and will last quite a while.
The grinder is great for its price and features, but once you delve deeper into the coffee world you will quickly realise its limitations and will eventually be looking for something better.
Happy with the coffee machine. been using it for 5 years and still does the job. Show details
Best Coffee Machine we ever possessed – This unit is absolutely perfect for its purpose. We've had it for four years, and it has not failed us once. It consistently delivers up to six coffees a day with unwavering reliability. The adjustable grind and temperature settings enhance the experience, making it an exceptional coffee machine. It's incredibly functional and easy to use, a true testament to the skill of the Breville designers and engineers. Show details
Great machine – Great machine quick to heat up and great coffee when you get the grind adjusted just right. Only issue is longevity, our previous one died after 6 years and not worth fixing. Show details
Worth every penny, Best bang for your buck – Ok so its been over 8 years with this machine and I thought it be worth writing a review. This machine absolutely exceeds any expectations when it comes to a Duel boiler and grinder package. Was looking at getting a lamazaco unit when this fails but sadly, it still is steaming along. Ones you get your grind right there is no stopping this machine… Read more
for an everyday brew. Definitely not a commercial machine but have had groups of people over and can easily serve as many as you want being a duel boiler and all.
I recommend this to anyone who are prepared spending over 4K on a singe machine. Honestly you wont waste your money on this.
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Makes great coffee, poor quality machine – I purchased my Breville dual Boiler coffee machine August 2019 it makes great coffee But the casing of the machine is made from stainless steel which I would expect not to go rusty but since I have had it I have had to constantly remove rust from the machine. I don't live near the beach and my home is air-conditioned and I have lots of other… Read more
stainless steel products in my kitchen. After contacting breville the only thing that they could come up with is keep polishing it with a stainless steel cleaner.
Unreliable, Inconsistent & disappointing – In January we purchased this machine from Harvey Norman in Thomastown as a home coffee machine to make a couple coffee's per day. From initial purchase I was disappointed with the consistency of the coffee being made by the machine. Despite the grinder and machine being kept at constant settings the volume of coffee greatly varied with each pour.… Read more
After a month and a halve of trialling we took back the machine to the store for a refund. They told us we were out of the refund period and needed to sent it away for assessment. They sent it to an independent repairer, who said there were no issues with the machine. We were unhappy with this report and requested for Breville to assess it. This process took 3 months from the day we dropped it off to Harvey Norman, to getting it back from Breville. Within this extended time period I had to constantly ring Harvey Norman which they rarely returned my phone call. Then I had to take it upon myself to organise Breville to get in contact with the store and get the machine sent across. Breville have assessed the machine and assured us that there is nothing wrong with it. We have had the machine back home for a couple of weeks but the issues of inconsistency with coffee pours remains. I am unsure what assessment was actually carried out because the issue is still present. We use freshly roasted coffee beans and are competent machine operators, however it's performance is bellow acceptable standards. A waste of $1600.00, I would not recommend this machine.
This is a toy – After owning two Brevilles BES900 and a BES920 which I gave both away after a couple of years I decided to get a serious machine a Rocket Giotto. This is as good as cafe quality coffee that pumps out a seriously awesome coffee. Don’t waste your money at a machine you buy at an appliance store. Show details
De-scale, descale, repeat, repeat, repeat – Have really enjoyed having this machine, it makes excellent coffee and has pride of place in our kitchen, along with its companion coffee grinder. However, it’s now leaking a little which is a cause for concern with a marble bench top. It recently prompted a descale, which was performed according to the instructions. The prompt continued to… Read more
appear, so it was descaled again, and again. It has continued to ask to be descaled even though I have now performed five recent descalings. When I first descaled the machine, the descale prompt remained for some time but eventually disappeared. However this time, the prompt continues to be displayed. It might seem a small thing but it means determining the cleaning interval is next to impossible. Otherwise the machine has had a great workout over the past three and a half years and has performed very well.
Used daily and always delivers a great coffee! – On our second unit now. First unit lasted years and then began to drip. I think a small o-ring leak up top directed steam onto the 2 main circuit boards. I have since repaired and use as a spare machine. Didnt really look after the first one but still lasted years and did a few 1000 cups! Because this first unit was so good I replaced with the… Read more
current model. Must say the new unit seems a little noiser but knocks out an awesome coffee. Smart Grinder is brilliant.
Nice coffee. Unreliable machine. Appalling service – I first bought one of these machines from the Good Guys (with a 5-year extended warranty through their Concierge program) in 2016 - and loved it. Simple to use, excellent coffee every time. Liked it so much that we bought a second one for our beach house. The first machine had it's first major problem after ~2 years. Close to $1000 in parts and… Read more
labour - but covered under the warranty without hassle.
This kept it going for another couple of years - until we encountered a similar problem in January of this year. Took it for repair - after many emails back and forth I was advised (by Concierge) to proceed with the repair and submit a claim for reimbursement. Now December and the claim has not been resolved. Each time I contact Concierge I receive a different set of excuses and am told that someone with call me back with a resolution. No-one has ever called back.
Meanwhile the second machine broke (still under warranty). This time the bolt that holds the group head together sheared off. I called Concierge and was told that this was cosmetic damage and not covered by the warranty. I called Breville - I am still waiting to hear back. After much back and forth - including pictures of the coffee machine in pieces - I was told that this was cosmetic damage and that they would send the machine to be assessed - but if it was determined that this was not covered under warranty I would have to pay the service charge. That was six weeks ago and despite many phone calls I am yet to hear anything.
If you do buy one of these machines - you need to be prepared for the possibility that it won't last. Personally, I won't be purchasing another Breville machine - and I will never buy anything from Good Guys ever again.
In the meantime I am back to using my old Gaggia Classico. 12 years old and still going strong - and entirely self-serviceable.
Poor quality, really bad customer service – This is the third machine I have had. First one made great coffee but leaked. So returned Second leaked so again returned. Third one started to leek shortly after I bought it but couldn't be bothered dealing with it again ( obviously poor workmanship/ design). This machine has always had a bit or trouble maintaining pressure and after de-scaling… Read more
for the first time the de-scale indicator came on and would not go away even after a second descale. It also started being even worse at maintaining pressure particularly with a double shot. Contacted customer support three times and no reply.
love the coffee this makes – We have had this machine for over 3 years now, it has had to be repaired twice but Breville supplied the parts free of charge even though it was out of warranty. I love the fact that it can be repaired and the ease at which you can make good coffee. This is a good buy and I would purchase another one of these again if I needed too Show details
Find out how Breville Dynamic Duo BEP920BSS (Brushed Stainless Steel) compares to other Semi-Automatic and Manual Coffee Machines
Know better, choose better.
Love it – Bought this coffee machine a few months ago o replace a Nespresso machine and it was the best decision made so far. Easy to operate. A little noisy when heating the milk with the steamer but overall great coffee machine. Show details
Thought my previous Sunbeam Cafe series was good, this beats it hands down – Had Sunbeam Cafe series machines for the last 16 years, they all seem to self destruct after 30 months and become uneconomic to repair shortly afterward. Interestingly,we appear to have replaced all our Sunbeam products within the last 12 months, they don't make them like they used to!!. and only have a 12 month warranty. On average we make… Read more
approx 50 shots a week. This time I decided to look at what else was available on the market. After reading online reviews and compiling a shortlist I decided on the Breville Dual Boiler. I would have bought another Sunbeam, but on enquiring at my local Good Guys I was informed by the manager the model I wanted is not available, and someone from their small appliance team, who was busy with a customer at the time, would call me. Well, after 7 days they didn't.
This was the same store that 'sat on their hands' the Thursday before Christmas 2019 and left us with no cooker over the Christmas period, we had a 13month old Technika dual fuel 900cm freestanding cooker, the oven control unit failed on the Thursday before Christmas 2019. Good Guys Maroochydore didn't want to know, pushed us on to the importer Glenn Dimplex Group who failed to answer their phones. In desperation I called JB HiFi head office,( they now own Good Guys), no solution other than they said they would ask the Good Guys H/O to contact me... they didn't. The Good Guys at Maroochydore said they had a BBQ that we could borrow at least attempt to cook a Christmas dinner for the party of 12 we were expecting. Having driven 104km round trip to the store we were informed the BBQ was to dirty to lend out, we left empty-handed. A nice business to do people with!!
With regards to the Breville Dual Boiler, I tracked one down at the Good Guys North Lakes store, the staff was extremely helpful and attentive. I had a look at several machines and I was impressed with the build quality of the dual boiler Breville, (Sunbeam taught me the benefits of dual boilers, and absolute must-have for good tasting coffee consistently).
On arrival at home, the machine was unpacked and making the first of many coffee's within 10 mins. Unlike the Sunbeam the Breville Dual boiler is much easier to set up and use than the Sunbeam. The controls are well thought out, however, it may take me some time to get used to the steam wand on the right of the machine, (nine years of muscle memory from Sunbeam!).
The steam wand produces the most amazing smooth fluffy milk, far superior to the Cafe Series, I will, however, have to redevelop the skill of assessing the temperature of the milk by touching the bottom of the jug, as there is no facility to measure milk temperature, just a pressure gauge, and diode lights for a steam, brew and hot water. The multifunction menu is easy to use with the clever addition of a timer, to have the machine in standby mode for those quick coffees on the go, saves approx 2 mins startup/warm up time.
It's only a week since we bought it and so far are delighted with the consistent quality of the coffee, cappuccino, from the first cup, unlike the Cafe Series which took up to six shots before the right grind was found for the machine. Rather ironic considering we are still using the 'no-frills' Sunbeam Cafe Series grinder bundled with the first Sunbeam machine bought in 2007, it still works perfectly well without electronic controls.
Great combo for cafe quality coffees at home! – Still going strong after so many years, with regular cleaning and descaling its been working a treat. Had to get it serviced once for one faulty actuator but we've definitely got our money out of it. The smart grinder is easy to clean and hasn't required a service at all. Makes excellent coffee at home. The tamp is average so invest in a better one.
Great quality coffee machine for serious home baristas – Upgraded from the previous Breville coffee machine and grinder. Great long lasting quality that always produces a great cup. Grinder is changeable depending on beans you use. Extraction from the beans is consistent. Show details
I literally use it everyday – This machine definitely pays off it money. I did not buy a Breville grinder, but I found that my grinder works the same. Of course you'll need some time tuning your grinder to the spot that can let this coffee machine make the perfect expresso, but it's not that hard after a few trial and errors. If you love having fresh coffee at home, or if you love practicing latte art (like me), I'll definitely recommend this machine. Show details
Amazing coffee machine, double boiler worth it! – Purchased from david jones. Works perfect after one year. Lovely machine taste better than cafes! Love being able to grind brans fresh and make them instantly! A huge difference to preground Show details
No need to go out for a coffee now – Works perfectly. Took a bit of taste testing and fine tuning the grind but now consistently produces a great cup every time. I suggest purchasing cafe quality beans rather than supermarket beans. We compared both and much better coffee with beans that have been freshly roasted. The grinder is fantastic. We’ve also ordered the Breville knock box for the grinds to make the whole process efficient from start to finish. Show details
Doesn't last - 2.5 years just out of warranty – This machine recently died after 2.5 years and it's been a disaster dealing with customer service. Official warranty is 2 years. Called up Breville, agreed to inspect for free, dropped off at authorised repairer. Repairer inspected machine, told verbally that 70% of machine needs to be replaced for $391 of parts with Breville to cover labour. … Read more
Later told verbally by repairer that 80% of the machine needs to be replaced for $440 of labour with Breville to cover parts. Can't seem to get a straight answer.
Numerous phone calls to Breville - seem to have no clue about what the repairer has offered or what the cost will be. I'm disappointed about any out of pocket cost particularly ~$400 which is around half the cost of a new machine.
Good coffee while it lasted but be prepared for disappointment when something goes wrong. Reading around it seems pretty common for these to die at the 2 to 3 year mark. Not sure I will be buying a Breville product again.
Excellent value for money espresso machine – I had and loved my Classic Gaggia for about 10 years, and it had to be retired. I researched for dual boiler machines. Most of them are in the $3k+range. I have used the Giotto rocket. Then I saw this Breville dual boiler. My brother had the Breville original dual boiler (BES900), it worked really well. I bought mIne 1.5 years ago. The… Read more
current model is improved plus you can empty the boilers; useful if you are away and not using the machines for awhile and, to descale the boilers.
The Setting you can choose on Breville is much better compared to the much higher priced machine. It has more technology or at least the same level compared to the much more expensive Italian machines. Eg. compared to Rocket Giotto. Breville is cheaper because the body is stainless sheet covered plastic, where Giotto is solid stainless steel. (Go to Breville website on the spec. Then compare to another’s dual boiler $4k+ Italian machines. You will see what I mean.
Once you set the grinder (came as pair with BEP920BSS) setting, making coffee is a breeze and joy. I alway manage to extract perfect crema for each espresso cup. The milk frother produce fine ‘dry’ steam which makes perfect meringue milk foam. Make perfect latte every time. (You need to experiment a bit with the setting in th ebgiining. Took me only about 5 extractions to get my setting right in the beginning. Now I only adjust on second cup depending on the batch of coffee I have, if I ever have to adjust).
I certainly hope the machines last as long as my Gaggia. Note that I had to repair my Gaggia several times... I did it my self: replace the group head seal 3 time in 10 years, replace the steam tubing, replace the steam valve and, power switch.
You can buy s-are parts easily for most the Italian coffee machines. Initially Breville did not have spare parts supplier, but now I can see there are several online Breville espresso machine spare parts seller... So if you are handy you can service the machine yourself at very cost effective way to keep it functioning for years.
I recommend you descale the machine regularly depending the water you use. Also run the Clean Me mode on the machine using the right cleaning agent when the machine reminds you. (Yes, the machine will tell you to Run clean mode after about 1kg of coffee; about 100 or so cups).
The group head is commercial size and made of stainless steel. Better than brass (like my old Gaggia) as stainless steel cleans easily and does not build up coffee patina. (Unlike teapot where tea patina is ‘good’ for taste. Coffee patina is not good.)
Note that tamper, cleaning kit and, milk jug came in pack. No other $3.5k plus Italian brand came with these accessories... a bonus. It also look great in the kitchen... the only downside, it is a rather large footprint if you have small kitchen.
Perfect best value dual boiler espresso machine currently in the market. I highly recommend this machine.
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