Breville The Barista Pro BES878BTR4JAN1 (Black Truffle)

Good while it lasts. But I’d expect longer than 3.5 years. Had the flow meter fail at the 3 year mark. We paid for it to be replaced at an authorised Breville Dealer (organised through Breville). The new flow meter was only given 3 months warranty and a 6 month guarantee and it failed a week after 6 months. Now to either fix AGAIN or just go… Read more

with a completely different and new machine. But of a shame. All our small kitchen appliances are Breville but none have had this short of a lifespan.

Do not buy – Absolute waste of money, worked well for about a year then the problems started. Was in and out service under warranty for a good 6 months. Once the warranty ended I tried to get it fixed privately and nobody could find what was wrong with it. I ended up throwing it in the bin and upgrading to the Breville dual boiler. If you have the money to spend on the barista pro in highly recommended you look at other options or the dual boiler by Breville Show details

Finicky and frustrating – I have found it impossible to dial in a good cup. Coming from the dual boiler - which has been great - I bought this for the holiday house. It is too clever by half, working completely add odds with how it is described in the manual, and which even Breville support did not know at first. That is, this machine attempts to adjust time automatically… Read more

to obtain a preset volume in the cup, though with the problem below, this only serves to provide another variable (time) to juggle when trying to dial it in - leading to chasing one's tail and wasting tons of coffee. I am almost ready to buy the next kilo batch before I've been able to vaguely dial it in, only to have to go through it all again. (OK, that was an exaggeration, but you get the idea.) It is very difficult to get a grind between choking or running very loose. So the machine either extracts for ages to get the set volume, or finishes in say 15 seconds for the same volume, or just loses it and conks at 10ml or so if the puck is a little tight. I'm finding it practically impossible to dial it in - and am settling for a somewhat underextracted sour cup at 15 seconds, because the next setting on either dosage time or grind chokes it. There seems to be no fault - this seems to be just how it is, and I'd put it down to poor development testing before green lighting it for production. (My hunch is that there is a good concept here that almost came together but the accountants monstered the engineers: the pump seems under-powered, leading to choking when it should not, and the thermoblock may also is underpowered, so if you get coffee beans out of the fridge it is too pissy to cope with heating the required flow and your extraction is too cold. ) A much regretted and frustrating purchase - the older Express model, would have been better.

Value for money! Cafe quality coffee – As a daily coffee drinker I invested in this coffee machine and it was the best thing I ever did. Coffee is always on point and taste as good as a cafe purchased coffee. As living cost rise this has been a great value for money and an investment. So easy to use and clean. Only down fall is the milk frothier gets blocked up frequently even after… Read more

being cleaned after immediate use and takes a minute when you’re in a rush to re-clean the filter when going to use it. Overall I rate this product and the best part is you can use any type of fresh beans and you can even purchase it from your favourite cafe!

Beware - black drip tray paint is poorly manufactured – Makes a good coffee but please refer to photos of what has happened to my drip tray. ALL PAINT PEELED OFF. Was handwashed. The machine wasn’t even 3 months old. Update: replacement sent out by Breville despite them telling me it was not covered under warranty :-) Show details

Good little machine, could be great with some tweaks – Great little machine Not had good coffee machine before so cant really compare the coffee taste to others....but I like what it turns out. Pros - Fresh - grind and make - very quick to heat/make - colour - matt black looks good (tho chips) - pop up drain 'empty me' useful - back draw for accessories Cons - water not hot in water outlet - not… Read more

great for tea (despite breville assuring it would be) - porter filter doesnt align with coffee shoot so fresh coffee spills over back when filling, have to keep pausing and move/tamping to not loose coffee every time - Shiny silver (back and grill) - doesnt look great, scratches easily, shows marks and splashes - black coating on metal chipping on edges (limited use - 6 coffees a week) - scratches showing rust so its not SS underneath - onscreen maintenance descriptions not clearest - neither is manual very clear, I rely on YouTube - Grind clean message won't clear despite taking grinder apart - Adjusting/ Dialling in grind I'm still not clear how to judge this.... - promo learn to use was limited time to use, but there was no expiry date on the voucher so I missed it.

Hard to achieve consistency – Its cheaper to run than my nespresso but cant get as good tasting coffee coffee consistently. Im sure this is me not the machine, but wish the was some more obvious dialling in support I posted this review (which I think is pretty fair and balanced) on Breville.com but they denied it. Pretty hacked off about that so posting it here. Show details

Was going good now broken after 18 months - Fixed – Was working fine, consistent coffee. Now pumps water into the outlet tray when turned on at the power point. Doesn't stop until the tank is empty. Machine is unusable. Tried to contact Breville but all there support staff are at training so no phone service, the recorded message said try online. Added a ticket online - 2 days later still no… Read more

response.

If the machine hadn't broken we'd still be using it, reasonable coffee machine.

Update: We have finally been able to get our machine fixed. Turned out a roach had gotten in to the control board and shorted the circuitry.

Amazing little machine – I've never owned a coffee machine before but I couldn't live without it now. It was simple to setup, very easy to clean and even prompts me when it needs an internal clean. Makes a beautiful cup of coffee with multiple changes to suit you (default worked the best for me). Would definitely get another one! Show details

Great coffee, Terrible quality. Repeated broken machines. Drawn out help and repair process. Limited repairers in Qld – Machine makes great coffee, however very unreliable. First machine was only 10 months old when it started tripping the power circuit in the house. Was replaced by Harvey Norman. The 2nd one started making very strange noises when the machine was off and the power point turned off. The only way to stop it was to unplug it from the power point, this… Read more

was only after five months. Started the process with the help desk and it took thirteen days from first the first phone call to actually getting the OK to send to a repairer in Brisbane some 1000 kilometres away as there were no authorized repairers in Mackay. After the machine arrived at the repairer I received a text to say there is a four week turn around. so from initial contact to maybe getting the machine back could be six weeks. Not happy Jan. If it fails again for a third time will be looking for a refund. Lucky there is a twenty four month warranty

Very disappointed – Originally purchased in May and by November the machine was blowing out smoke and tripped our safety switch. Breville replaced the machine and within a month the replacement started to play up. The grinder was tripping up and down. Sent to Breville for repair under warranty who reported that no fault was found and wasn't able to be replicated by… Read more

their technician. Got my machine back and the fault was still present. Now have a $900 machine that is not usable. What a complete waste of money. Have requested a refund so lets see if Breville come to the party otherwise there is my $$$$ down the drain.

Great coffee, Terrible quality. Repeated broken machines – We have had 2 of these machines. The first one died within the first 7 months. When using the extraction function the machine would trip the houses safety switch (switching off all power to the home). The seller tried to argue that we had to send it in to have it assessed and repaired. We got NSW fair trading involved as this was clearly a safety… Read more

issue (flicking the homes safety switch indicates water or steam was coming in to contact with an electrical component of the machine.) We were able to get a replacement machine when NSW fair trading stepped in.

Fast Forward to another 5 or so months and the replacement machine (which was brand new) is having issues. The steam function is pulsing/alternating in strength (going between normal to weak) and at times just stopping with the machine beeping 3 times. No explanation for what those 3 beeps mean in the manual. The exractor is also highly variable, sometimes putting out a good/normal shot amount, other times it isn't.

The coffee these machines make and the ease of use are fantastic, it is just a shame that Breville really let down this machine by it's parts and build quality. Especially for the almost $1k price tag.

Do not buy. Leaks water – Purchased May 2020 (3 weeks old). Within the first week of owning we wondered why it was using so much water and the drip tray was full after 2-3 coffees. Very Strange. Then we refilled the water tank and not only did the drip tray fill up (2 coffees made) there was water all over the bench and floor. We thought it may have been us not putting… Read more

water tank back on right or some user error. Nope, it wasn't us. We emptied the drip tray and refilled the water tank again and this time did not use the machine at all. Monitored the drip tray and it started filling up with the machine off. There is a fault to this product and Breville know it.

I called Breville support - I can take my brand new $900 coffee machine to a repairer to have it serviced and that's all we can offer. My comment - If I had to drop it off, and pick it back up and waste time running it around I may as well take it back. It's faulty and I don't want to risk the repair work not fixing the leak and being back to square one. Breville rep in a grumpy voice and not even willing to have a discussion about the problem - "Hang on, I'll put you on hold and get someone else." 10 minutes on hold, no one else came to the phone, and the call magically got cut off.

Pathetic service Breville. I own multiple Breville products and will likely not buy Breville again.

UPDATE: After a 24hr battle, caused by Breville refusing a refund and trying to control the returns process, the retailer has provided me with a full refund.

Broke in less than 6 months - no explanation why – The machine is stunning and, when it actually works, makes a fantastic espresso. We used it every day. But to experience issues in less than 6 months is incredibly disappointing, especially since it comes at such a dear price point! It was given as a Christmas gift when it was on sale in December 2019 (we picked it up from JB Hi-Fi in January… Read more

2020). We upgraded to this machine after using a $250 Sunbeam espresso machine for over TEN years but now the Breville is already faulty, despite retailing for 4-5 times the price. We noticed steam coming up from the drip tray back in April and wondered if this was an issue. Shortly after, every time we went to grind coffee the power would cut out and we have to go outside to reset the fuse. We've sent it to Breville's authorised repairer - it's been at the shop for 3 weeks even though we were told it would take 2 weeks at most. Breville was non-apologetic and also hasn't explained what the fault was in the first place. I tried to write a review on their website but that was ignored. Definitely not the quality I was expecting from such a reputable brand.

Excellent Machine, Very bad Customer Service – Perfect machine, I love it. Some days I don't want to go out so I can have my coffee. Bad customer service as I still didn't receive my Christmas Promotion which it has been more than 8 weeks now since I bought my machine. And every time I call they tell me next week or it is with Australia Post and I should receive it soon. Show details

Great machine – I have had several home coffee machines over the years, this is the best one yet for the following reasons, it's ready to make a coffee in seconds, the time it takes to use the steam wand is only about 10 seconds, thereby eliminating the need for a dual boiler system. The screen is mostly intuitive and once you get used to it, is very easy. Only… Read more

cons are the filters are not much use, better using the double and the machine moves a little when taking the group head out of the machine, but this may loosen with use. Otherwise a great device and quick to make a coffee.