- Sign in
- Write a review
Breville The Oracle Touch BES990
BES990BSS (Brushed Stainless Steel), BES990BTR (Black Truffle)Pros
Makes tasty, frothy coffee
Simple to operate
Save up to 8 coffee preferences
Reviews
Reviewer Photos & Videos
- 5 reviews
- 2 likes
I’ve had my eye on this machine ever since it’s release. So I finally took the plunge and purchased OneDrive myself. Please note there are bargains out there if you look around.
I have had capsule coffee machines in the past and whilst the coffee tasted good I was never quite satisfied with the end result. Not enough crema, or the milk jug supplied just didn’t foam milk the way it really should.
Enter the Breville Oracle Touch. Oh what a revelation! I had a representative from Breville come to my house (nice touch Breville) and showed me how...
Purchased in May 2019 at Harvey Norman for $2,299.15.
- 2 reviews
Excellent Coffee Machine - Review from a coffee snob and information regarding beans
For the last however many years, I have bought a coffee every single day on the way to work, and 2-3 coffees each day on the weekends (probably too much coffee!!).
I recently moved to the Adelaide Hills so I no longer have the luxury of coffee shops and service stations on every corner nearby, so this prompted me to start looking at coffee machines as the trusty pod machine doesn't cut the mustard for "real" coffee in my opinion.
After much research and watching many videos online, all factors considered I decided to splash out and buy th...
Read moree Breville Oracle Touch. The full auto machines were also appealing, but there is something about a full auto machine that turns me off as you can't really tweak them, and they don't offer a rewarding coffee making experinece. The Oracle Touch is honestly BETTER than cafe coffee for one main reason. Yes, it does make cafe quality coffee and milk/froth, but the thing that makes it better than cafe coffee is the CONSISTENCY. I purchased my Oracle Touch at retail prices from The Good Guys (full retail, no favours and no affiliations, a genuine customer) on 14 July 2021 (today is 28 July 2021) and I can honestly say I love this machine and haven't bought a single coffee from a shop since, nor had the desire to do so. At this rate, the machine will pay for itself in about 6-8 months.
Purchased in July 2021 at The Good Guys.
- 3 reviews
This machine makes the perfect brew every time... The quality of the coffee is like going to a cafe.
I enjoy making my clients and any visitors coffee every time and the ease of it.....
Purchased in October 2020 at Harvey Norman Online for $900.00.
Find out how Breville The Oracle Touch BES990 compares to other Semi-Automatic and Manual Coffee Machines
Know better, choose better.
- 5 reviews
My one motivation to get out of bed each day. So easy to use and clean. After owning other Breville machines decide to upgrade and spoil myself. Was not disappointed. You can save your favourite coffee and it froths the milk to the temperature and frothiness that you choose for a perfect cup everytime!
Purchased in February 2021 for $3,999.00.
- 10 reviews
- 5 likes
Second Machine and Faulty AGAIN
When this machine works without faults its a great machine that makes the perfect hot coffee! It froths milk well and you can adjust your grind etc to get a coffee to your liking.....BUT.........
Purchased original machine and it was sent off twice for repairs. The second time it didn't come back as the courier dropped it and we had to wait months for the Store and the Courier to arrange a replacement for us under their insurance. Breville confused the situation and got my machine confused with another customer and were adamant they were sendi...
Read moreng me back a $400 machine. Thanks to the staff at Harvey Norman they corrected this confusion with Breville. Finally, we got a replacement machine and now at 12 months it is going back in for repairs. These are great coffee machines when they work, but as soon as they hit the 12 month mark they start presenting with faults (steaming won't turn off, starts automatically, touch screen doesn't respond, loud clunking noises when pressure is building etc). Breville have refused to replace it and so we are on the repair round-about-again and will most likely be waiting another couple of months for the fault to be addressed! Oh, and Brevilles Door-to-Door courier service is rubbish! The couriers forget to book the collection and don't turn up, then it gets returned to the post office anyway and I have to drive 20km to collect it. Whats the point? This time I am taking the machine direct to the Store and they can return it! Ridiculous! I feel Ive spent more time without this machine than I have with it! **Attached photos are of the machine with all parts and accessories removed as it is being sent off for repairs today AGAIN!
Purchased in July 2020 at Harvey Norman for $2,788.00.
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ProductReview.com.au, these are the best available!
Budget Coffee Machines, Bread Makers and Food Sealers
In quarantine and in need of fresh coffee, bread and longer lasting food? Read on for more information on kitchen appliances that won’t break the bank and help see you through self isolation during difficult times.
Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Purchased this machine from Harvey Norman Malaga. The Breville consultant had awesome customer service and took me through the aspects of the machine and even made me a coffee.
Got the machine home and I wished I had got this a lot sooner as its easy to get up and running.
Breville’s White Glove Service consultant came over and went through the machine from making a perfect coffee to the maintenance of the machine which was very informative and a nice touch.
I’m very happy with the machine and quality of coffee I get from it as well as the customer service from Breville.
Better than cafe quality coffee at home, couldn’t be happier. Breville offer a white glove service which involves an at home training session on how to get the most out of your coffee machine with little tricks. We were luckily enough to get the wonderful Emily (WA), she went above and beyond and is a credit to Breville. Thank you Emily.
Purchased in June 2021 at Harvey Norman.
Expensive, but worth every cent
I've had the Oracle Touch for about a month and so far, I couldn't be happier. I had a bit of trouble getting the grind just right, but Emily from Breville's White Glove Service in Western Australia explained everything i needed to know to get it perfect. Emily was fantastic in helping me understand the machine and how to clean and maintain it. I learnt a lot in that hour.
The machine looks awesome, the coffee it produces tastes great (using Yahava beans). I love the dual boiler, allowing me to texture milk and brew at the same time. And the milk steaming is absolutely amazing.
I would highly recommend this coffee machine.
Purchased in June 2021 at Harvey Norman for $3,000.00.
- 11 reviews
- 3 likes
Loved it until it's death and having to deal with Breville for repair.
Look while it worked, I loved it! Made great coffee and easy to use. Was using it daily, saving me $20 on my coffee purchases. However come 6 months in and the thermostat in the milk wand died, that's OK for a $3300 machine with dedicated support line, it'll be fixed in no time! WRONG! Now over a month without the machine, no replacment offered while being repaired, no costs covered, sent several emails to Breville and repair centre and no one replies to resolve.
Based on Brevilles support for an expensive machine I would not recommend it on th...
Purchased in September 2020 at The Good Guys for $2,999.00.
Find out how Breville The Oracle Touch BES990 compares to other Semi-Automatic and Manual Coffee Machines
Know better, choose better.
- 14 reviews
- 4 likes
I got this with a lot of Qantas points. I would probably not buy it with cash I would go cheaper. Saying that it is brilliant. Almost idiot proof...
Makes great coffee but the beans need to be matched with the grind setting. I never did the free lesson, didn't feel the need to but should have got it for the wife looking back. Had it for 2 years now and still as good as the day I got it. Used every day.
Purchased in January 2019.
Love this machine. Glad I spent the money. Good it’s got a dual boiler so u can do milk and extract the coffee at the same time ! The price tag scared me away at first. Even better you get a white glove service in Australia which means a breville rep comes to your house to show u how to use it correctly
Purchased in November 2020 at The Good Guys.
Breville White Glove Service - Wonderful and Fun In-home Experience!
Perth - WA
We purchased the Breville Oracle Touch in Black Truffle for father's day, my husband was thrilled. This is indeed an impressive machine, so impressive that I was scared to use it. So my husband booked in for my benefit, the IN HOME WHITE GLOVE SERVICE a couple of weeks after purchase and this was a game changer for me.
Emily is incredible knowledgeable on the machine and she proceeded to demonstrate how to clean and care for this beautiful piece of machinery as well as teach us how to make incredible coffee. There was ample ti...
Read moreme for Emily to answer questions and reshow things I was unclear on. With her expertise the coffee we're making is better than at a café. Emily also gave us an appreciation for the importance of freshly ground coffee beans, she showed us how to adjust the grinder and when we should adjust the grinder depending on the number of days the beans have been in the machine, or when humidity or temperature are a factor (very informative). Emily discussed where to source some of the best coffee beans locally and online plus how to store and use them properly. It felt like a friend had come over and the entire experience was wonderful. If your nervous about having strangers in your house I recommend Emily highly. Thanks Emily :) Paola and JuanPurchased in September 2020 at Harvey Norman for $3,050.00.
- 4 reviews
- 1 like
Brilliant machine, makes amazing coffee
What an ingenious invention by Breville. This coffee machine takes all the guess work out of making a good cup of coffee. Having made coffee with fully manual machines, it actually is quite tricky to get the grind of the coffee beans right, the tamping pressure, not to mention the amount of foam and temperature of the milk! All of these issues are sorted with this machine, so you are able to produce a brilliant, cafe-quality coffee with no previous barista experience.
The automatic coffee-bean grinder will grind the beans to exact specificati...
Read moreons each time, and then applies the same 20kg of pressure as well, which can be easy to muck up if done manually. With the temperature sensing, foam making wand, your milk is perfectly frothed and heated every time. What they don't advertise enough is the 'white glove' experience. Breville will send out a representative to your house and spend an hour with you instructing you on how to get the most out of your machine, as well and cleaning and maintenance. Our coffee guy - Ian from Adelaide, was really friendly, knowledgeable and professional. TLDR - Sensational coffee machine, if you want delicious coffee everyday from home, buy the Oracle!Purchased in August 2020 at The Good Guys for $3,000.00.
Regret buying this coffee machine - it is extremely unreliable
Bought the machine from Harvey Norman in Sunshine on April 2, 2019.
A major fault found on December 16 2019 and machine was entirely replaced. The machine was making very loud banging/pumping noises while the machine was turned on, but not in use. It sounded like the boiler was about to explode.
Another Major fault found on January 17 2020 and the machine was entirely replaced AGAIN. This time, it was the Steam Wand making extremely loud noises when using the machine, and hot water literally spitting out the small vent hole near the top ...
Read moreof the steamer. Another fault today where no texture in the milk is able to be achieved despite following all the cleaning procedures and trying different brands of (full cream) standard milk. Machine is off to be repaired... All this in just 18 months of a 24 month warranty period. I guess I just have another 6 months left with this machine before it goes into landfill because the track record of this machine points to everything failing the moment it is out f warranty
Purchased in April 2019 at Harvey Norman for $3,149.00.
- 40 reviews
- 30 likes
The first time I heard the term “pull a shot” was after I had already bought this machine and was reading up on how to use it. There are plenty of reviews out there from people who already know a lot about coffee and have strong opinions as to how it should be. I’m not so much one of those.
Prior to buying this machine I have had a Nespresso Latissima which we got rid of because we didn’t want to use pods anymore (environmental reasons and cost were the big drivers). Next we got a Jura C9 Super Automatic used off gumtree which was good for ...
Read morea while but ultimately poured small, weak coffees every time (to be fair, it was getting pretty old). With that limited background and a solid pallet for International Roast established by working in Hospitals for 10 years I decided on the Breville Oracle Touch for the following reasons: - It looks nice - Can automatically turn on in the mornings, so ready when I get up and turns off an hour later - I didn’t mind the idea of having to interact with it a little - Great features - Easy clean up and maintenancePurchased in April 2020 at Harvey Norman for $2,999.00.
Find out how Breville The Oracle Touch BES990 compares to other Semi-Automatic and Manual Coffee Machines
Know better, choose better.
Questions & Answers
Hi,
Where do these machine made?
Thank You
The inside grinder has been living its own life for a week. Recently, more and more often, instead of grinding, tamping is started immediately. I took the whole grinder apart - everything perfect, no signs of the slightest wear. Has anyone had a similar problem?
No. What was the resolution?
You mean grind size settings or software ?
Software is vA1.3 (EU-A)
The grind size setting does not affect this.
sometimes it stops at grind size 20, sometimes 15, 40. Sometimes it doesn't start at all.
We love our Oracle Touch and it is used daily. Yesterday when making two coffees only one side of the portafilter had water coming out. When checking we found that water was coming out of the dedicated water spout at the same time as the water was also going through one side of the portafilter. How do we fix this? it is on the correct setting for 2 and we clean as per instructions
Get an answer from our members and Breville representatives
Details
Breville The Oracle Touch BES980 allows you to swipe and select your preferred beverage using the touch screen. The drink options you can make are espresso, long black, latte, flat white and cappuccino.
You can then create and customise up to 8 orders, for your different caffeine moods, or for different members of the household.
Features
- An integrated conical burr grinder auto grinds, doses and tamps 22 grams of coffee.
- Adjustable grind control lets you make a thick and creamy coffee using the the beans that you’ve chosen.
- This machine gives you the option to make a cup of coffee containing either one or two shots.
- The ability to program your milk temperature and texture before using the steam wand adds a professional touch to the home coffee-making experience.
- A dual boiler system means that there is one dedicated steam boiler and one dedicated espresso boiler. It lets you brew coffee and texture milk at the same time.
- This machine is equipped with a sizable 2.5-litre water capacity, as well as a 280-gram coffee bean capacity.
Points of praise
- Reviewers reported that Breville The Oracle BES990 makes delicious coffee with the perfect amount of froth. A number of reviewers thought with satisfaction that this machine made coffee that was better than cafe quality.
- Coffee lovers also appreciated that you can use the milk steamer and brew espresso at the same time, which meant less waiting.
- Happy reviewers also raved about the benefits of Breville’s White Glove service, which provides an in-home lesson from a Breville representative about how to maximise your use of this machine.
- Apart from choosing the right grind setting, there is little you have to do manually with this coffee machine, which reviewers applauded. While the machine is expensive at $3, 999, the vast majority of reviewers reported their investment to be worth it.
 |  | |
|---|---|---|
| Category | Semi-Automatic and Manual Coffee Machines | Semi-Automatic and Manual Coffee Machines |
| Price (RRP) | $3,799.00 | $3,799.00 |
| Pump Pressure | 15 bar | 15 bar |
| Input Power | 2,400 W | 2,400 W |
| Dishwasher Safe Parts | No | No |
| Water Tank Capacity | 2.5 L | 2.5 L |
| Dimensions | 454 x 373 x 392 mm | 454 x 373 x 392 mm |
| Weight | 16.9 kg | 16.9 kg |
| Features | Touch Screen | Touch Screen |
| Milk Frother | Steam Wand | Steam Wand |
| Bean Grinder | Integrated Burr Grinder | Integrated Burr Grinder |
| Coffee Bean Capacity | 280 g | 280 g |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Colour / Finish | Brushed Stainless Steel | Black Truffle |
- MPN: BES990BST
Other Semi-Automatic and Manual Coffee Machines
Breville The Oracle BES980
4.5(646)
Breville Barista Express
4.3(891)
DeLonghi Dedica
4.1(256)
Rancilio Silvia
4.2(117)
Gaggia Classic
4.3(68)
Sunbeam Mini Barista EM4300
3.9(266)
Breville Dynamic Duo BEP920
4.3(65)
Rocket Espresso Giotto
4.9(27)
Sunbeam Cafe Barista EM5000
3.7(157)Other Semi-Automatic and Manual Coffee Machines
Breville The Oracle BES980
4.5(646)Breville Barista Express
4.3(891)DeLonghi Dedica
4.1(256)Rancilio Silvia
4.2(117)Gaggia Classic
4.3(68)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.