Breville The Oracle Touch BES990

I purchased this unit last June roughly. It was functioning okay for almost one year, but somehow it's started tripping GFCI outlet and making weird sounds (similar to https://www.youtube.com/watch?v=DRjvjq5u41s) since last week. Considering the price we pay for this expensive unit, its durability certainly doesn't meet our expectations...

I have had many coffee machines over the years, Saeco, Delonghi Prima Donna, Jura and the Breville Oracle is hands down the winner in my books.
It combines the accuracy and consistency of automatic tamping with the variation and customability of a manual machine.
The extraction is sublime and flows like warm honey. The automatic frother provides a dense, velvety consistency at the perfect temperature every time with little to no skill required.
The touch screen with automatic programs and the ability to create your own takes all of the guess work out of making the perfect coffee every time.
It looks amazing on the bench, a combination of style and sophistication that is a centrepiece of the kitchen.

We are thrilled with our new coffee machine. The quality of the coffee is first class cafe style at home. It is very consistent with automatic touch choice of coffee style. The temperature shows you when its heated correctly and the milk frothes to the correct temperature.

Hands down the best product I have ever purchased. I’ve always had pod machines and they could never get the milk hot enough until I changed over to this machine.
Everything about it is perfect, it even reminds you when it’s time to clean the machine or change the filters. The hardest part about the machine is picking what style of coffee you want.

Great machine, we bought this in Melbourne lockdowns in mid 2021.

This was a life saver through lockdowns, and now can’t seem to live without the our Oracle Touch! It’s truly an amazingly clever and easy to use machine - making our cafe trips near redundant. It makes better coffee than some baristas (…I know it’s a long shot! But some baristas just have off days, and found this machine to be better than most!)

But I would be very cautious of what you do with the one you select, ie. check the SerialNumbers, our machine was bought in Aug 2021...

We had Emily in Perth come for the white glove service to show us how to use the machine properly! Emily was so nice and ensured we get the best out of our machine! I am not sure we will go to a cafe again! Our coffee is barista quality from This machine!

makes great coffee but 3 repairs in 3 years. Each time without the machine for 6wks+. Parts take forever.
Because of this I wouldn’t recommend & based on the price not worth it !

UPDATE: the machine spent Christmas and New Year in the repair centre. It was returned last week and seems to be working as expected. Second new steam wand has been installed along with replacement shower screen and outer. I’m hoping it won’t need a fourth visit for repairs and we’re now back to being able to use it every morning for our kick starter for the day.

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Bought this after a previous more manual euro machine had worn out. It’s been great for 3 years and it’s been making good coffee for family and friends. We’ve enjoyed the inter...

Make your own cafe grade coffee. The white Glove service that came with this Model is fantastic. Learnt alot. Another great Product from Breville with great Service. Easy to maintain as well.

The unit is only 1 year old, and the boiler cracked, it can't be repaired normally and is being sent away for long term repair which will take a month or more!

They won't allow unit to be replaced because warranty only covers "Repair" not "Replace"

The unit is worth $1000, but we pay excess of $3000 to get premium "auto" features and premium support. Which we don't get.

Breville you screwed up. You made a product that breaks easy, a warranty that craps on the customer, and now we're back to spending up to $12 a day on coffee. After a month ...

Purchased this machine in April 2021 in the hope that we could make some decent coffee during Victoria's extended period of lock downs. Before we opened the box we watched some videos produced by Breville on You Tube that explained the unboxing/ setup and making several different brews and a hot chocolate. At first it was a little daunting but after a week or so the process became second nature. We also took advantage of one Breville's consultants to visit us and demonstrate the finer points on brewing a perfect coffee. We both like our coffee ...

Purchased the machine to take advantage of the Fathers Day promotion. Received the product with no information on how to submit, registered the machine on their website.
Followed up today to find they have closed the promotion off and they will not be honouring it.

Oracle makes a delicious and consistent cafe-quality coffee. We experienced the white glove service. the use instructions and adjustments to suit our personal tastes made all the difference in coffee quality! Look forward to my morning coffee!

I purchased this machine not long after it came out in 2018. My wife and I had a smaller machine from Saeco and wanted to step up to a better quality of coffee. We chose the Oracle Touch because of the automated functions while still retaining the traditional style group head /portafilter design. So far the machine has been repaired twice and is now in for it's third repair. Once the steam wand failed and created an error, the second time the steam wand had an issue but without the error. Now it leaks water all over our kitchen counter and can ...

We purchased a Breville Oracle Touch coffee machine a few months ago as, in lockdown, we were spending an enormous amount of money in cafe-made coffee. As coffee lovers, we splurged on the Oracle Touch and we’ve we’ve been super impressed with the quality of coffee it produces so easily. We also took advantage of Breville’s White Glove service and Ryan from Breville made contact very quickly after purchase. However, what we’re most impressed with is Breville’s service. Earlier this week, we had a problem - our machine wasn’t producing coffe...