4Breville The Oracle Touch BES990

Breville The Oracle Touch BES990

 Verified
4Breville The Oracle Touch BES990
4.3

113 reviews

PositivevsNegative
79% · 8920 · 18%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Product is used
  • Daily
  • Several times a week
Build Quality
4.1
Value for Money
3.8
Ease of Use
4.7
Cleaning & Maintenance
4.4
Noise Level
3.3
Consistency
4.4
Milk Frothing
4.5
Makes tasty, frothy coffee
Simple to operate
Save up to 8 coffee preferences

Reviews

113 reviews
Tammy S.
Tammy S.
  BES990BSS
Ease of Use
aj.benkowics
aj.benkowicsRichmond-Tweed, NSW7 posts
  Verified BES990BTR
Build Quality
Noise Level
Consistency
  • Thumbnail
  • Thumbnail
Ballz
BallzHunter Region, NSW5 posts
  BES990BSS
Ease of Use
Consistency
Milk Frothing
PMG727
PMG727South East Queensland, QLD4 posts
  The Oracle Touch BES990

Doesn't last. Completely unreliable

Like many people we are very happy with the machine and the coffee it makes. However we first bought the machine in 2018 and we are now just about to try and replace our 5th machine. This is with daily use but not heavy use and we do try to maintain it. The amount of time our machine has been not in use or sent off for repair is ridiculous. The amount of beans we have wasted is ridiculous. The product does not last. We might have thought we have been ridiculously unlucky except we have 2 other family members who have bought the same machine and they both have had to have their machines replaced with in 1-2 years.
Ali1
Ali1South East Queensland, QLD7 posts
  BES990BSS

Descale issues

We read reviews before purchasing this machine. First time for descale and it wouldn’t reheat. After a farce, managed to get a replacement. Had the replacement 6 months and followed instructions to descale to the letter and helloooooo we won’t reheat again. Clearly this is a big issue for many and nothing that’s on the net works to fix it so don’t waste your time trawling to find a solution. If you have one of these machines, don’t descale it, and if you thought about buying one, I wouldn’t recommend it.
The reason for the 2 star rating is because it works fantastically before you descale it, and a machine you can’t maintain is pointless. We paid over $4,000 for this machine a year ago. Now the battle will commence with Breville. Show details
Value for Money
Ease of Use
Cleaning & Maintenance
Ali1
Ali1  
More
Peter
PeterSouth East Queensland, QLD6 posts
  BES990BSS

Amazing

True to any ☕️ coffee drinker, AMAZING!
Never ever failed me.
Only issue, it’s a bit noisy grinding, but it’s grinding yes? Show details
Value for Money
Noise Level
Kathryn
Kathryn
  BES990BSS

Great coffee, when it works

Bought in 2020, after about 6-9 months, it started making a weird sound and Breville had me send the unit in for service. They returned it but it started tripping the power. They then sent a refurbished replacement in 2021 and gave a 6 month warranty on the replacement unit. Now, January 2023, the machine is making a horrible noise. Turning the machine off doesn’t work, unplugging it is the only way to stop the noise and prevent the machine from heating. Keep in mind, I am a very light user: 1 cup a day, regular maintenance as prompted, and a whole house water softening system. Now, Breville wants me to send the machine in for repair at a cost of $555 (USD). Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Breville Sucks
Breville SucksSydney Surrounds, NSW
  BES990BSS

Lasted less than a year

Not only did the unit fail within 12 months, but on top of that Breville has the worst support of any appliance manufacturer.

Dealing with their support is the most frustrating experience , assuming you can even get through to them as they don't answer calls or respond to emails or their own ticketing system

Never buying any Breville appliance ever again. Show details

Noise Level
Tara B
Tara BSydney, NSW
  BES990BSS
Chih-Hsiang H.
Chih-Hsiang H.
  Verified BES990BSS

Tripping GFCI outlet

I purchased this unit last June roughly. It was functioning okay for almost one year, but somehow it's started tripping GFCI outlet and making weird sounds (similar to https://www.youtube.com/watch?v=DRjvjq5u41s) since last week. Considering the price we pay for this expensive unit, its durability certainly doesn't meet our expectations... Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Ryan
Ryan2 posts
  BES990BTR

Without a doubt THE best coffee machine on the market!

I have had many coffee machines over the years, Saeco, Delonghi Prima Donna, Jura and the Breville Oracle is hands down the winner in my books.
It combines the accuracy and consistency of automatic tamping with the variation and customability of a manual machine.
The extraction is sublime and flows like warm honey. The automatic frother provides a dense, velvety consistency at the perfect temperature every time with little to no skill required.
The touch screen with automatic programs and the ability to create your own takes all of the guess work out of making the perfect coffee every time.
It looks amazing on the bench, a combination of style and sophistication that is a centrepiece of the kitchen. Show details
Noise Level
  • Thumbnail
Kirst
Kirst2 posts
  BES990BTR

Perfection at home

We are thrilled with our new coffee machine. The quality of the coffee is first class cafe style at home. It is very consistent with automatic touch choice of coffee style. The temperature shows you when its heated correctly and the milk frothes to the correct temperature. Show details
Noise Level
  • Thumbnail
Steph Trott
Steph TrottPerth, WA3 posts
  BES990BSS

I cannot live without my coffee machine

Hands down the best product I have ever purchased. I’ve always had pod machines and they could never get the milk hot enough until I changed over to this machine.
Everything about it is perfect, it even reminds you when it’s time to clean the machine or change the filters. The hardest part about the machine is picking what style of coffee you want. Show details
Shannon C.
Shannon C.Greater Melbourne (Inner), VIC2 posts
  BES990BSS
Build Quality
Value for Money
Noise Level
  • Thumbnail
  • Thumbnail
Claire M.
Claire M.Perth, WA2 posts
  BES990BTR

Breville white glove service

We had Emily in Perth come for the white glove service to show us how to use the machine properly! Emily was so nice and ensured we get the best out of our machine! I am not sure we will go to a cafe again! Our coffee is barista quality from This machine! Show details

Questions & Answers

John
John · The Oracle Touch BES990

Hi All. I have a BES990 machine and when it is turned on steam is coming out of the steam wand as it heats up and will not stop.
Any ideas would be good.

Thanks

John

John L.
John L. · The Oracle Touch BES990

Hi All.
I have a BES990 machine and when it is turned on and heating up there is steam coming out of the wand and will not stop. Any ideas would be good.

Thanks

John

David S.
David S. · The Oracle Touch BES990

Why does my Breville Oracle Touch BES990 coffee machine keep tripping the circuit breaker. I’ve looked inside and see nothing leaking or broken.

Details

Breville The Oracle Touch BES990 allows you to swipe and select your preferred beverage using the touch screen. The drink options you can make are espresso, long black, latte, flat white and cappuccino.

You can then create and customise up to 8 orders, for your different caffeine moods, or for different members of the household.

Features

  • An integrated conical burr grinder auto grinds, doses and tamps 22g of coffee.
  • Adjustable grind control lets you make a thick and creamy coffee using the the beans that you’ve chosen.
  • This machine gives you the option to make a cup of coffee containing either one or two shots.
  • The ability to program your milk temperature and texture before using the steam wand adds a professional touch to the home coffee-making experience.
  • A dual boiler system means that there is one dedicated steam boiler and one dedicated espresso boiler. It lets you brew coffee and texture milk at the same time.
  • This machine is equipped with a sizable 2.5-litre water capacity, as well as a 280-gram coffee bean capacity.

Points of praise

  • Reviewers reported that Breville The Oracle BES990 makes delicious coffee with the perfect amount of froth. A number of reviewers thought with satisfaction that this machine made coffee that was better than cafe quality.
  • Coffee lovers also appreciated that you can use the milk steamer and brew espresso at the same time, which meant less waiting.
  • Happy reviewers also raved about the benefits of Breville’s White Glove service, which provides an in-home lesson from a Breville representative about how to maximise your use of this machine.
  • Apart from choosing the right grind setting, there is little you have to do manually with this coffee machine, which reviewers applauded. While the machine is expensive, the vast majority of reviewers reported their investment to be worth it.
Compare all Breville The Oracle Touch BES990 listings
CategorySemi-Automatic and Manual Coffee MachinesSemi-Automatic and Manual Coffee MachinesSemi-Automatic and Manual Coffee Machines
Price (RRP) $4,299$4,299$4,299
Pump Pressure15 bar15 bar15 bar
Input Power2,400 W2,400 W2,400 W
Dishwasher Safe PartsNoNoNo
Water Tank Capacity2.5 L2.5 L2.5 L
Dimensions 454 x 392 x 373 mm454 x 392 x 373 mm454 x 392 x 373 mm
Weight16.9 kg16.9 kg16.9 kg
FeaturesTouch ScreenTouch ScreenTouch Screen
Milk FrotherSteam WandSteam WandSteam Wand
Bean GrinderIntegrated Burr GrinderIntegrated Burr GrinderIntegrated Burr Grinder
Coffee Bean Capacity280 g280 g280 g
Manufacturer Warranty2 year(s)2 year(s)2 year(s)
Colour / FinishBrushed Stainless SteelBlack TruffleBlack Stainless Steel
Awards 2019, 2020 and 20222019, 2020 and 20222019, 2020 and 2022
Visit official website
  • MPN: 19353

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.