Breville The Oracle Touch BES990
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Reviews
Our second purchase of this excellent coffee machine
The Oracle Touch BES990BTR (Black Truffle)Coffee is something our household (and I am guessing many others are the same) cannot live without. Like the title states, this is in fact our second purchase of the machine. The former, which was silver in colour I would guess gave us 6 years worth of use. Towards the end we were having some minor issues with it. This was sold, and we decided to get the black truffle (its a matt black) to match our kitchen. I'm pretty sure that this colour did not exist back then.
So this review is the context of a former Cafe owner/barista who has had the pl
... Read moreeasure of making many coffees over an 8 year period on commercial machines. Like all coffee making there are various steps you need to get right to achieve 'cafe' quality brew. If one of these steps are off, then the end product, your coffee of choice will be comprised, the net result depending on which step was wrong. We did own a Rocket Espresso coffee machine (a prosumer? coffee machine) but my wife found it to difficult to use. The Oracle touch does take the most of the guess work or need for 'additional' skills out in certain areas, like correct coffee dose, tamping (appropriate pressure to the coffee grind in the portafilter) and stretching (frothing) of the milk. The stretching of milk would likely be most the challenging aspect of getting the cafe replica of your Latte or Cappuccino. In this regard, having regard to its automated nature in stretching the milk, you will be super happy with the net result. The bright touch screen is intuitive to use, you can customise your own particular brew with temps, frothing level and so on and then save this as a user selectable icon with a name of your choice. So what are the areas the user needs to understand so they can make great coffee with this or any other machine? The first one is to understand the grind size. The machine comes with an inbuilt grinder which the user needs to select the correct grind size of your coffee beans. It is imperative that the correct grind size for the particular coffee bean in the hopper is selected, and you must also understand that the grind may need further adjusting for the same hopper of beans as result of different factors. The final 'pour' of the coffee is important for flavour of the shot. To quick a pour results in under extracted shot, where a too slow pour can result in over extraction. Get this pour right and you will get a great cuppa every time, as the Oracle Touch does the rest for you, in terms of tamping the coffee with the correct pressure and stretching of the milk. Pro's * Intuitive easy to read LCD
Disappointing for the price
The Oracle Touch BES990BSS (Brushed Stainless Steel)Purchased my machine in 2019 at the beginning of Covid. It has always had issues with inconsistent pour volumes. Sometimes the pour would be great, other times very watery.
Recently my machine started tripping out my circuit breakers, so I’ve taken to an authorised Breville repair agent, after some discussion he tells me how these machines regularly get internal water leaks, and short out the electrics. After asking the repair agent to replace evehe could possibly imagine, so I can get another 3-4 years semi reliable service from this machine,
Doesn't last. Completely unreliable
The Oracle Touch BES990Like many people we are very happy with the machine and the coffee it makes. However we first bought the machine in 2018 and we are now just about to try and replace our 5th machine. This is with daily use but not heavy use and we do try to maintain it. The amount of time our machine has been not in use or sent off for repair is ridiculous. The amount of beans we have wasted is ridiculous. The product does not last. We might have thought we have been ridiculously unlucky except we have 2 other family members who have bought the same machine and they both have had to have their machines replaced with in 1-2 years.
Descale issues
The Oracle Touch BES990BSS (Brushed Stainless Steel)We read reviews before purchasing this machine. First time for descale and it wouldn’t reheat. After a farce, managed to get a replacement. Had the replacement 6 months and followed instructions to descale to the letter and helloooooo we won’t reheat again. Clearly this is a big issue for many and nothing that’s on the net works to fix it so don’t waste your time trawling to find a solution. If you have one of these machines, don’t descale it, and if you thought about buying one, I wouldn’t recommend it.
The reason for the 2 star rating is because it works fantastically before you descale it, and a machine you can’t maintain is pointless. We paid over $4,000 for this machine a year ago. Now the battle will commence with Breville.
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Amazing
The Oracle Touch BES990BSS (Brushed Stainless Steel)True to any ☕️ coffee drinker, AMAZING!
Never ever failed me.
Only issue, it’s a bit noisy grinding, but it’s grinding yes?
Great coffee, when it works.
The Oracle Touch BES990BSS (Brushed Stainless Steel)Bought in 2020, after about 6-9 months, it started making a weird sound and Breville had me send the unit in for service. They returned it but it started tripping the power. They then sent a refurbished replacement in 2021 and gave a 6 month warranty on the replacement unit. Now, January 2023, the machine is making a horrible noise. Turning the machine off doesn’t work, unplugging it is the only way to stop the noise and prevent the machine from heating. Keep in mind, I am a very light user: 1 cup a day, regular maintenance as prompted, and a whole house water softening system. Now, Breville wants me to send the machine in for repair at a cost of $555 (USD).
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Lasted less than a year
The Oracle Touch BES990BSS (Brushed Stainless Steel)Not only did the unit fail within 12 months, but on top of that Breville has the worst support of any appliance manufacturer.
Dealing with their support is the most frustrating experience , assuming you can even get through to them as they don't answer calls or respond to emails or their own ticketing system
Never buying any Breville appliance ever again.
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AMAZING... UNTIL IT BREAKS
The Oracle Touch BES990BSS (Brushed Stainless Steel)For 11 months this machine was incredible, I would have gladly competed with most local cafes i was so confident in the machine..... then it breaks. Before purchasing i read reviews and thought surely others just had a one off faulty machine because you would not expect that at this price point..... but I was wrong.
First the steam wand would turn itself on and produce a constant spray of hot steam at whatever time it wanted, i have been burnt by this. shortly after while trying to brew only a thick coffee liquid would be dispensed followed by
Tripping GFCI outlet
The Oracle Touch BES990BSS (Brushed Stainless Steel)I purchased this unit last June roughly. It was functioning okay for almost one year, but somehow it's started tripping GFCI outlet and making weird sounds (similar to https://www.youtube.com/watch?v=DRjvjq5u41s) since last week. Considering the price we pay for this expensive unit, its durability certainly doesn't meet our expectations...
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Without a doubt THE best coffee machine on the market!
The Oracle Touch BES990BTR (Black Truffle)I have had many coffee machines over the years, Saeco, Delonghi Prima Donna, Jura and the Breville Oracle is hands down the winner in my books.
It combines the accuracy and consistency of automatic tamping with the variation and customability of a manual machine.
The extraction is sublime and flows like warm honey. The automatic frother provides a dense, velvety consistency at the perfect temperature every time with little to no skill required.
The touch screen with automatic programs and the ability to create your own takes all of the guess work out of making the perfect coffee every time.
It looks amazing on the bench, a combination of style and sophistication that is a centrepiece of the kitchen.
Perfection at home
The Oracle Touch BES990BTR (Black Truffle)We are thrilled with our new coffee machine. The quality of the coffee is first class cafe style at home. It is very consistent with automatic touch choice of coffee style. The temperature shows you when its heated correctly and the milk frothes to the correct temperature.
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I cannot live without my coffee machine
The Oracle Touch BES990BSS (Brushed Stainless Steel)Hands down the best product I have ever purchased. I’ve always had pod machines and they could never get the milk hot enough until I changed over to this machine.
Everything about it is perfect, it even reminds you when it’s time to clean the machine or change the filters. The hardest part about the machine is picking what style of coffee you want.
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Perfect Machine, and Quality Coffee - Check the Serial Number!!
The Oracle Touch BES990BSS (Brushed Stainless Steel)Great machine, we bought this in Melbourne lockdowns in mid 2021.
This was a life saver through lockdowns, and now can’t seem to live without the our Oracle Touch! It’s truly an amazingly clever and easy to use machine - making our cafe trips near redundant. It makes better coffee than some baristas (…I know it’s a long shot! But some baristas just have off days, and found this machine to be better than most!)
But I would be very cautious of what you do with the one you select, ie. check the SerialNumbers, our machine was bought in Aug 2021
... Read more. But shortly after a few months 6months it began to make odd, and strange issues: 1. The Steam wand just went off, and the machine was off! It also neve me stopped - even with regularly following the cleaning and maintenance process. 2. This also caused the entire house to eventually trip! When we left the house - and the machine could not be used with auto start features for fear it would blow/ cause issues.
Breville white glove service
The Oracle Touch BES990BTR (Black Truffle)We had Emily in Perth come for the white glove service to show us how to use the machine properly! Emily was so nice and ensured we get the best out of our machine! I am not sure we will go to a cafe again! Our coffee is barista quality from This machine!
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Not worth the price
The Oracle Touch BES990BSS (Brushed Stainless Steel)makes great coffee but 3 repairs in 3 years. Each time without the machine for 6wks+. Parts take forever.
Because of this I wouldn’t recommend & based on the price not worth it !
Questions & Answers
Hi All. I have a BES990 machine and when it is turned on steam is coming out of the steam wand as it heats up and will not stop.
Any ideas would be good.
Thanks
John
Hi All.
I have a BES990 machine and when it is turned on and heating up there is steam coming out of the wand and will not stop. Any ideas would be good.
Thanks
John
Why does my Breville Oracle Touch BES990 coffee machine keep tripping the circuit breaker. I’ve looked inside and see nothing leaking or broken.
Get an answer from our members and Breville representatives
Details
Breville The Oracle Touch BES990 allows you to swipe and select your preferred beverage using the touch screen. The drink options you can make are espresso, long black, latte, flat white and cappuccino.
You can then create and customise up to 8 orders, for your different caffeine moods, or for different members of the household.
Features
- An integrated conical burr grinder auto grinds, doses and tamps 22g of coffee.
- Adjustable grind control lets you make a thick and creamy coffee using the the beans that you’ve chosen.
- This machine gives you the option to make a cup of coffee containing either one or two shots.
- The ability to program your milk temperature and texture before using the steam wand adds a professional touch to the home coffee-making experience.
- A dual boiler system means that there is one dedicated steam boiler and one dedicated espresso boiler. It lets you brew coffee and texture milk at the same time.
- This machine is equipped with a sizable 2.5-litre water capacity, as well as a 280-gram coffee bean capacity.
Points of praise
- Reviewers reported that Breville The Oracle BES990 makes delicious coffee with the perfect amount of froth. A number of reviewers thought with satisfaction that this machine made coffee that was better than cafe quality.
- Coffee lovers also appreciated that you can use the milk steamer and brew espresso at the same time, which meant less waiting.
- Happy reviewers also raved about the benefits of Breville’s White Glove service, which provides an in-home lesson from a Breville representative about how to maximise your use of this machine.
- Apart from choosing the right grind setting, there is little you have to do manually with this coffee machine, which reviewers applauded. While the machine is expensive, the vast majority of reviewers reported their investment to be worth it.
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|---|---|---|---|
| Category | Semi-Automatic and Manual Coffee Machines | Semi-Automatic and Manual Coffee Machines | Semi-Automatic and Manual Coffee Machines |
| Price (RRP) | $4,299 | $4,299 | $4,299 |
| Pump Pressure | 15 bar | 15 bar | 15 bar |
| Input Power | 2,400 W | 2,400 W | 2,400 W |
| Dishwasher Safe Parts | No | No | No |
| Water Tank Capacity | 2.5 L | 2.5 L | 2.5 L |
| Dimensions | 454 x 392 x 373 mm | 454 x 392 x 373 mm | 454 x 392 x 373 mm |
| Weight | 16.9 kg | 16.9 kg | 16.9 kg |
| Features | Touch Screen | Touch Screen | Touch Screen |
| Milk Frother | Steam Wand | Steam Wand | Steam Wand |
| Bean Grinder | Integrated Burr Grinder | Integrated Burr Grinder | Integrated Burr Grinder |
| Coffee Bean Capacity | 280 g | 280 g | 280 g |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
| Colour / Finish | Brushed Stainless Steel | Black Truffle | Black Stainless Steel |
- MPN: 19353
Prices
Breville The Oracle Touch Black Stainless Steel BES990BST
$3,349- $3,349
Breville The Oracle Touch Black Stainless Steel
$3,349Breville The Oracle Touch Coffee Machine - Black Stainless Steel
$3,599- $3,699
Extra Information
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We got the machine back and it was over frothing. Sent back again. They had it 40 days and said no fault found. Reason for over frothing was their engineer had changed the latte preset unbeknown to us
... Read more. So no machine for another month and a half because of their incompetence. Can’t even complain to Breville directly about it because their email complaints is not working and tells you you have been blocked.