Brian Hilton Motor Group

Test drove car. Heard noises, asked for it to be checked before purchase. Michael requested his mechanics to put new brakes on apparently at my request. Im not a mechanic, neither was he. This was not the issue, the muffler was. So after an abusive phone call from Michael, then one from his Manager Leo, then a not very nice email, Leo still… Read more

didn't book the car in to be looked at again, so when I got there, 3 days later after pick up, they had no idea who I was. Mechanics are awesome. Michael and Leo, appalling way to treat a customer, especially a woman. I have email and phone recording of the abuse from Leo, the apparent manager. I want an apology which I won't get from these 2 abusive males!

WOULD NOT RECOMMEND BUYING A VEHICLE FROM HERE Bought a 2020 H6 Haval Brand New From here unfortunately. No such thing as customer service, honesty, Honouring the warranty and the list goes on. Major problem with vehicle loosing oil yet no oil leaks or lights on dash etc Hasn’t done 40k Vehicle was driven Onto back of Tow truck and taken back to… Read more

Bryan Hilton. No smoke coming out of engine no Oil leaks no dash lights nothing, just a noise in the engine when it started for 3-5 seconds that just started. Vehicle had been serviced 4mths previous including an engine oil flush. 1 month later get a call from the workshop stating my whole engine including turbo Had seized and it would cost $19k to replace. I said I’m under warranty and how did the engine seize? Well that started a 2 month back and forward of phone calls and emails, lots of promises to provide information as to how this had happened but no production of any mechanical reports chain of custody events. Nothing. I have then rang and left a message for the General Manager of Brian Hilton, [Name Removed], after no contact from the workshop manager, Nathan, or the Customer relation manager, [Name Removed], after 2 weeks and guess what? No response after 5 days. So after 3 months of them having my vehicle, providing no evidence of why the motor had seized. when it left my possession it was not. And then just refusing to even answer I’ve now had to go to Dept of Fair Trading so that I can then take them to VCAT and sue them. I would firstly suggest you think very hard about buying a vehicle from Brian Hilton Motor Group and secondly if you have had any problems what so ever take it straight to Dept of Fair Trading and hold them legally responsible. Remember Australian Consumer law protects you against unfair and unjust decisions. And decisions that contradict the ACL

These guys are not mechanics they are IT workers, if the diagnostics don’t tell them wats wrong they cannot fix it. We spent $834 nxt day car wouldn’t start? It’s now in an auto electricians which will cost us again. 1st thing found was wat Brian Hilton charged us for or didn’t fix, this is not over with Show details

Great experience – Just wanted to say a big thank you to Jonny and rod from GMW/ Haval sales Wyong for making my first time buying a new car such a smooth quick experience both were helpful and polite throughout my visit very satisfied with new vehicle and service

Going the Extra mile – We often take for granted that our car repair will be completed without drama. People often leave bad reviews when their expectations are not met. sometimes there IS drama. * at Brian Hilton KIA Wyoming Claudia is the go-to-person who organises, co-ordinates and negotiates unexpected findings and complications that people will NEVER know about.… Read more

Claudia is worth more money.

* our unexpected car repair met with an unavoidable delay over Xmas and NY for reasons beyond KIA's control.

* our personal situation and special circumstances meant we needed a car for multiple specialist appointments in Sydney booked over 3 months ago. this was met with an outstanding response . . . a loan car free of charge. this ended up being for over 5 weeks. THAT'S what 'family' does. the Brian Hilton KIA mission statement says 'they look after their KIA family'. they did. well done Brian Hilton KIA Wyoming. well done Claudia. again . . . . THANKYOU

Kia Wyong are amazing – I own a 2023 Sorrento and from the quote to current service I have found Briaan Hitlon Kia at Wyong to be honest, professional and super friendly.

Never buy a car again from Brian Hilton toyota again had nothing but problems with the car and they will not return calls you may as well wipe your butt with the warranty.

I'm a mechanic working on a customers car and need a genuine Honda part - nothing fancy, just a commonly used sensor - I contacted Brian Hilton Honda twice via email on their 'contact us' spare parts form. No response. I called them on the phone twice and both times after being hold for 20 mins the call dropped out. I have now been on hold a third… Read more

time and still waiting for someone in parts to get back to me. No offer to call me back, just crappy on hold music. This is ridiculous! How can anyone give them a positive review? I've wasted nearly two hours and I STILL don't know if they have the part in stock!!

Brian Hilton Suzuki Wyong - Disappointing Experience - Withdrawn Price Agreement I have been a local customer attempting to purchase from this dealership on multiple occasions, specifically wanting to keep my business in the area. Unfortunately, this latest experience has confirmed my ongoing concerns about their sales practices. Recent… Read more

Experience: After extended discussions with sales staff regarding a 2024/25 Swift Plus Hybrid, we reached a verbal agreement on price. I completed finance checks and was preparing to visit the dealership to inspect the vehicle and pay a deposit when I was contacted to advise the agreed price was being withdrawn.

Key Issues: - Verbal agreements not honoured - Sales staff appear to lack authority to finalise deals - Significant waste of customer time - Poor follow-through on commitments

Pattern of Concern: This dealership has never successfully earned my business across multiple purchase attempts due to consistent issues with: - Price competitiveness - Customer service quality - Genuine interest in closing sales with local customers

Recommendation: I cannot recommend this dealership based on my repeated experiences. Consider other Suzuki dealers in the region who demonstrate greater commitment to honouring agreements and valuing customer relationships.

Date of Experience: November 2024

We purchased a new Skoda from Brian Hilton Skoda in July 2025 and the process was the most disappointing of any new vehicle purchase we’ve made. First Visit – 3 July 2025 When we arrived at the showroom, staff were either chatting about personal matters or unavailable. After waiting several minutes, a salesperson from another brand tried to… Read more

assist but had limited Skoda knowledge. Our trade-in valuation was promised in 15 minutes but took over 25, and we had to leave before receiving it.

Second Visit – 11 July 2025 We test-drove the vehicle and decided to purchase. The pricing was written on a business card, and the contract was later emailed with no greeting, explanation, or signature — just an attachment.

Communication Problems – 22–24 July 2025 Questions about vehicle features (Matrix headlights, disabling Auto Start/Stop) were ignored. Multiple contract revisions were sent with no explanations, greetings, or corrections to errors like plate cost. Even payment queries were left unanswered.

Delivery Day – 28 July 2025 On starting the car, a dashboard error immediately appeared for the front right turn signal fault — something that should have been caught in pre-delivery. I have since found out both the sales department and pre-delivery were well aware of the fault and decided to deliver the vehicle regardless.

The wrong number plates were fitted (black and white instead of the requested black and yellow), leaving visible holes in the bumper when we change to our personalised plates. The maps were not updated to the latest version.

Follow-Up The dealership’s only offer in response to my detailed written complaint was a free first service — which doesn’t come close to addressing the multiple unresolved issues.

If another Skoda dealer had been closer, we would have purchased elsewhere. Unfortunately, this experience has left us unwilling to recommend Brian Hilton Skoda.

Everytime i ve been there, they load all the cars into the service department. There is so many cars, they have no idea whats going on. As they have so many cars there, they are unable to do proper work on every vehicle. Today i picked up my car at 5pm and was advised parts need to be ordered. I booked my car in as i was called and advised my… Read more

parts were ready. I spoke to the guy and he told me the parts were there but no work had been done on my car. I was rebooked in for the next week.

OVERCHARGING AND OVER SERVICING 28 July I had my Prius C serviced at Brian Hilton Wyong. It had 233806km and the confirmation email from Hiltons said it was due for a 162 month 270000km service. I picked it up in afternoon and was charged $1133.09 - no invoice was available and I was told I would receive that by email next day. I phoned on 29th,… Read more

30th and 31st to get my copy and then physically visited them on afternoon of 31st to get them to print a copy. On reviewing, the invoice stated CARRY OUT 250000kms SERVICE AS PER HANDBOOK $685.45 ex GST and then listed parts, consumables and miscellaneous for $344.63 ex GST. I phoned Toyota dealers at Newcastle, Cessnock and Rouse Hill who all quoted between $270 and $330 including GST and consumables for the Handbook 250000kms service. I contacted Brian Hilton Gosford for a 250000kms Handbook service and they quoted $1130. I tried phoning Wyong back to ask for an explanation of the difference but received no reply. I wrote back saying I would refer to Fair Trading and received a call from Aaron saying they made a mistake on the invoice and what they actually did was a 240000kms service which was a major service. That of course was untrue. The other dealers stated the next extra cost service was 270000kms at $395 including consumables and next major service was 300000kms which was $650 including consumables. I also have a 2020 Hybrid RAV4 which is serviced by Brian Hilton. The label on the windscreen from the last service says next service 110000km or March 2026. Vehicle has not reached 110000km and it certainly isnt March 2026 but on 28 July I received the following email...Hi , Your RAV4 Hybrid, is overdue for a service. We know life gets in the way but we're committed to keep things moving for you. So they are also trying to OVER SERVICE. I have reported to Fair Trading. Just because they are the only Toyota Dealer on the Central Coast, they seem to think they can charge what they like. I will be getting my services done in Sydney or Newcastle from now on - may cost in fuel but the savings well outweigh that.

On Friday 08/08/2025 my Kia Cerato had a scheduled service undertaken at Brian Hilton Wyong. I have had previous services done there, usually with satisfactory, if not excellent service. On the last service my experience was highly unsatisfactory. I was informed the car battery required replacing with an exorbitant amount quoted for doing so. The… Read more

apparent indications were that it was urgent. Feeling somewhat pressured I agreed to replacement. When I collected the car, there was an error of $3oo+ in the total given to me for credit card payment. As I queried this I felt my questions were viewed as unreasonable. However when it became clear the amount due was incorrect blame was apportioned to ‘they’ have got it wrong but no apology or acknowledgement of the error to me. I was then informed that ‘their printer is not working’ and could the appropriate ‘paperwork be emailed to me’. Alternatively ‘I could try to type it up and see if the printer will work’. Again, I felt pressured and agreed to the email. No email arrived until 4 days and numerous phone calls later. Information which finally arrived was minimal and my requests for a Warranty for the new battery were ignored. My repeated requests to speak with Service staff at Wyong were denied, but I was informed staff would phone me. That never happened. Over 4 years of dealing with this business I have found their customer service manner increasingly pretentious with decreasing regard to courteous customer relations. My next service will not be with Brian Hilton Motor Group.

Avoid! Brian Hilton Wyong service section. Arrogant, lack of care, overpriced service rushed through and then after complaint do not care and just dismiss your concerns and send you away. I dropped my car off before 8am on a Monday morning, to avoid the Saturday morning rush through services and when all staff would be available. When I dropped it… Read more

off for a major 60000km service we were told to come back at 12pm, not unreasonable. We came back at 12:30pm when they said it would be the next to go in, they had not started the service yet. Then they said it will be ready by 1:30pm. I questioned how they could do a major 60000km service in just 1 hour? Sure enough they handed the car back before 2pm, but still charged me $349.20 just for the labour component on my bill. With their labour charges of $175 an hour this reflects 2 hour of labour, not 1 hour. When I raised this in person they dismissed this and said you have capped price servicing and that is how it is. My casr was returned filthy with evidence of greasy marks on the guard where mechanical staff had been leaning over the guards, no latches had been lubricated or cleaned, I beleive the whole service was rushed through with a lack of care or attention to get our vehicle out of the workshop. I would not recommend anyone use Brian Hilton Wyong for servicing their vehicle if they care about their vehicle at all because their service staff obviously do not care!

I have had my car to Brian Hilton Motor Group more than 10 times regarding an electrical issue with my 2 year old Peugeot 2008 and no only have they NOT been able to fix it properly under warranty, but they did not keep proper records in order for me to be able to go back to Peugeot Australia and request a refund. I'm absolutely LIVID. What's even… Read more

more infuriating is that when there is an issue, the "customer service team" BLOCK me trying to get through to the service department. They are rude and dismissive and will NOT put me through unless I give them my details first. Simply asking to speak with someone triggers a gatekeeping attitude from them which is disgusting customer service. Brian Hilton himself needs to be a mystery shopper, to really see what sort of people they're employing. It's no wonder there's such a high turn over of staff! By the time we get to speak with the right person, we're angry and frustrated. I'm surprised they're still in business.

The most horrible people I have ever dealt with. I purchased a new car from them in 2021 and my car had a major brake fault (brakes completely seized on back left wheel) last Tuesday, they refused to honor warranty and tried to charge me extra money for towing and repairs and I believe its because I'm a woman. They cannot explain to me why the… Read more

breaks have failed on a brand new car, I was told its because it rained a lot lately, as the brakes and that area of the car was completely filled with water. They also mentioned that they have never seen or heard of this happening before, along with everyone else I have asked who knows about cars. They are now lying about the whole situation and trying to make it out that there was never a issue, they 'fixed' the breaks without my permission now that Toyota Australia is involved and I never gave them permission as Toyota Australia need to investigate why the breaks failed as it could be a recall. I've never been so upset and stressed, I purchased a new car to avoid situations like this and I will never buy or even look in the direction of Brian Hilton again.

What a pathetic disgracefully incompetent organisation . Absolutely terrible . I was going to upgrade my canon ute for an alfa canon . Thanks to these morrons I will never entertain buying another gwm vehicle . Great wall motors what the hell are you doing appointing clowns to represent you . You obviously have no standard and anybody can become a service centre. Never again will I buy or recommend gwm

After numerous recommendations to use this dealership by colleagues and friends I will make sure I provide them with a full run down of the service I received. I booked in my car for a service before I proceed with the sale of the vehicle. After taking the vehicle back it has developed a new issue that previously wasnt there when the car is… Read more

started. This wasnt there before or flagged on the service so it clearly happened at some point during re-assembly.

The dealership amongst refusing to admit that they would have caused the fault then refused to even look at the car until I debated the matter for half an hour. After an hour and a half it was pretty much being told that they are doing me a favour by then booking in the car again to be fixed the following week and that normally I would have to wait a month (lucky me).

After asking for a loan car during the repairs in the following week I was again told I am out of luck but they will see if they can do anything for me (lucky me again).

I would be hard pressed to ever return to this dealer voluntarily and would highly advise servicing elsewhere.

The service department have been sourcing a part for my rear view mirror for 12 months. Every time I go there, wait 2 hours and then get told to go home they have the wrong part. Now nobody is returning my calls. This is appalling service.

Poor service – Great service at point of sale but terrible after that. Told early delivery of vehicle three times that didn't happen and extras promised due to inconvenience didn't happen. Tried to call contact people over 2 weeks with assurance message has been given without return call. Still waiting. Sorry I didn't go to Hyundai.

Granadier – Contacted North Gosford 4X4 yard via email, no response. visited to inspect a $100+k vehicle once on my own and again the next day with wife. No salesman assistance. Crazy, I wont spend that kind of coin anywhere its not welcome! I'll buy a 300 or a Patrol.

Dodgy sales practice or serious problems with their documentation system – Bought Demo Renault Captur last year which was sold with 5 years of free service as publically advertised which I shared with them. However, yesterday when I took it for it's first free service, I was charged and told that if I did not pay they would withhold my car. When I went home although this was a part of the sale I could find no explicit… Read more

reference to the free service in the contract, very frustrating and disappointing. The service centre is not convenient, there are long waiting times and so far I have not received any service documentation to say what was done to car, what was checked etc. It is either dodgy sales practice or serious problems with their documentation system.

Never deal with them – we went to brian hilton wyong about 3 months ago to enquire into a haval h6 ultra we spoke to gabrielle and made it very clear we wouldn't be purchasing until september. I went back in the other day as we are ready to buy. I was the only person there spoke to gabrielle again said I am ready to buy have the cash here ready to transfer to be told he… Read more

would get me a price within the week to which i said i want to buy now and be able to pickup on the weekend so sooner rather than later. The following morning i still hadn't heard from him so i called brian hilton gosford. First phone call rang out second phone call i got a receptionist explained i want a price on the 24 haval ultra H6 she said she couldnt find a salesperson anywhere and will take a message. SO i explained again what i was after that i had spoken to wyong so first one to call me back with a price got the sale. Just over 2 hours goes by and still nothing. SO i called cardiff dealership had a saleperson answer by the 3rd call and within 2 hours has a tax invoice and fully paid for with clear and concise information and constant contact from the salesprson. I was able to collect my car the following day. That afternoon i made a comment on the facebook page how i had gone elsewhere within 10 minutes i had gosford call me wanting to give me a price and apologised for the delay claiming he was the only one in that day and had back to back customers all day. That was clearly a lie. Following morning had another salesperson from gosford call told him sorry bought elsewehere you clearly weren't interested in a 40k cash sale. I still have not heard from gabrielle from wyong 3 days later. SO do not recommend using them at all the service is non existent and they dont care about their customers. Go to cardiff instead and get exceptional service from a family owned business that cares about its customers

Service Work not completed as per maintenance schedule – Brian Hilton Service mechanics North Gosford don’t do all the service work as per the maintenance schedule. My vehicle was due to have the brake fluid totally bled and replaced but they didn’t do it. I know this because I put pen marks on the brake calliper drain plug covers. They tick the box to say it’s done which is criminal. I tried to… Read more

ring service consultant who I had served me and they didn’t answer. I don’t trust their mechanics and won’t use them again

Broke there verbal contract – Ordered new car in January, stated 8 weeks wait still waiting im wondering do the big bosses know what there staff are saying to get a sale!! Lies lies and more lies, its time to get FT involved went to see them after 6 months of waiting, only to be told again " there not built yet" so I picked a demo next size up $10,000 more because iv got a… Read more

disabled hubby, so 1 week later I went over to ask a Question...only to find out that all the new cars had arrived that done it with me I'll tell any and everyone not to go there!! That old women with the bad dyed hair was the worst!! STAY AWAY FROM BRIAN HILTON

Pacey Oakenfull to the rescue – A big shout out to Pacey Oakenfull , Sales Consultant from Brian Hilton North Gosford. Pacey was helping us purchase a new car when our very expensive car keys went missing. He understood our distress and he conducted a thorough search of the car yard. The keys could not be found. Pacey did not forget our misfortune and we were most… Read more

thankful to receive his call about a week later confirming that the keys had been found. We appreciate Pacey's commitment to customer service. Thank you Walter and Marilyn

They always quote something that doesn't need doing every time you have a service – I've bought 4 second-hand Toyotas from Brian Hilton and found them OK for that, but more expensive than Toyota dealers in Sydney. Worth a drive to Pennant Hills, I reckon. But the service department are robbers I had my wife's 2011 Hybrid Camry in there for a service and rego check recently they told us we needed $1200 of extra repairs,… Read more

consisting of - 2 new tyres (Bridgestone had replaced the other two tyres a week before and said these had 20,000km left in them) - Disk brake machining (Hilton will tell you need this every second service, but unless you have brake shudder, don't fall for this - you'll end up having to replace them as they will get too thin.) - Disk brake pads - they said only 4m left (You can wear them down to 2-3mm before you need to replace - also this ais a hybrid - it's used 6mm in 190,000km so another 2mm will last a while) - Air con filter and wiper blades. Maybe it needs this, but I was so disgusted after the attempted fraud that I didn't trust this either. When you get the advice of the ripoff unneeded repairs, you can guarantee that it will be verbal, they won't commit it to writing.

A previous v6 Camry I had, they wouldn't pass for rego because of a rocker cover gasket leak and their price was extortionate, so I went to another mechanic who did it for 40% less. Hilton then wouldn't pass it for rego because the mechanic hadn't steam-cleaned the engine. We only went back to Hilton after this episode as we bought a Hybrid.

If you want to get a repair or service, be prepared to wait nearly a month for the privilege of being ripped off.

Are you getting the picture? Their service department is NOT to be trusted.

If I could give 0, I would! – I should have read these reviews before Ever buying from them! Have been forced to spend nearly $3000 since purchasing a $28000 CRV I bought 6 weeks ago... bald tyres with a leak & one with 15 wheel weights (not roadworthy), no rego, discs need machining, new brake pads, full service. Raised the issue with their "Guest Relations manager" only to… Read more

be told it's not their problem and it passed their undated, unsigned, totally legit 3000 point "inspection" before they sold it. Let's see what Fair Trading days about that! You have been warned, so not give these people your money!

BUYER BEWARE – Brian Hilton - will sell you an 18 month old car with missing parts and refuse to replace the part or take any responsibility. Their Service Dept - will charge you for a service and then on the same day fail elderly car for Rego no discussion regarding validity of service you will be out of pocket for nothing. Their Finance Dept - will threaten… Read more

to repossess a car that has been FULLY PAID OFF - you will need to get the solicitors involved - buyer beware go elsewhere.

Never buy a car from them if you need to get any changes or add ons

Thanks to Jay for her help and being service focused in calling back and providing more information.